HUMAN RESOURCES, TECHNICAL TRAINING &ADVISORY SERVICES

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1 GLOBAL CONSULTANTS SAGA Global Consultants HUMAN RESOURCES, TECHNICAL TRAINING &ADVISORY SERVICES It Is Not Just Important What You Have, It Is More Important What You Do With What You Have

Introduction STEPS National Co. ventured into training in response to the growing need for quality training to support the business community within your Company.

2 Introduction STEPS National Co. ventured into training in response to the growing need for quality training to support the business community within your Company. We provide a high standard of Training Programs, Courses, Workshops and Consultancy Services to employees in a very competitive business environment. We bring together the world's most brilliant technical consultants and highly experienced specialists in various engineering disciplines. We are based in Muscat, Oman and we have joint venture with SAGA Global Consultants from India to conduct and market their specialized courses in Oman. Our solutions and approaches unlock the full potential of an organization - and deliver real, measurable, substantial and meaningful business results. Our Customers Oil, Gas, Petrochemicals, Refinery Companies The private sector, Major Middle and Small group of companies Industrial and Commercial Companies The Government Ministries and Departments Banks Behaviourial Training HR Advisory Services Technical Training SAGA OFFERS Organisation Effectiveness Technical Advisory Services Knowledge Management

3 Our Approach BUILDING CAPABILITY & CAPACITY! Challenge: The key problems faced by organizations while planning training for its employees are how to ensure that target participants get the right inputs and how to ensure internalization of training, so that application of training happens Solution: Our Approach.. Organisational Vision & Strategy TRAINING NEED IDENTIFICATION Identification of the real training needs through interviews with Managers POLICY FRAMEWORK Training Needs Identification Training & Development Process Programme Design and Implementation TRAINING DESIGN & DELIVERY Design of the training program Delivery of the training module Logistics TRAINING EFFECTIVENESS Evaluation Feedback Form immediately after training Impact Analysis post 3 months of the training (if desired by client)

4 Our Methodology Human Resources, Technical Training & Advisory Services INPUTS Presentations Role Plays Movies Individual Style Self Analysis Practical Application Games / Exercises Note: The above mentioned tools will be used as per the needs of the particular facilitative workshop. All Tools may not be used in all workshops.

Behaviourial & Leadership Being Transformational Leaders Coaching & Mentoring Creativity &

Effectiveness Team Effectiveness LEADERSHIP ORGANIZATION DEVELOPMENT Building Self Managed High

Balanced Scorecard Business Process Reengineering BEHAVIOURAL The Science of Interpersonal

5 Behaviourial & Leadership Being Transformational Leaders Coaching & Mentoring Creativity & Innovation at Workplace Personal Effectiveness Emotional Intelligence for Interpersonal Effectiveness Team Effectiveness LEADERSHIP ORGANIZATION DEVELOPMENT Building Self Managed High Performance teams Organization Transformation through People Managing Performance through the Balanced Scorecard Business Process Reengineering BEHAVIOURAL The Science of Interpersonal Communications Time & Stress Management Conflict Management & Influencing Skills Problem Solving Negotiating Skills Interpersonal Skills

6 Functional Subject-wise Human Resources, Technical Training & Advisory Services FINANCIAL MANAGEMENT HR MANAGEMENT ELECTRICAL Maintenance Management of Electrical Equipments Switch Gears and Electronic Control Captive Power Plants MATERIALS MANAGEMENT Supply Chain Effectiveness Reverse Auctioning Inventory Management Quality Management ISO 9000 ISO TQM & KAIZEN 5S MECHANICAL Hydraulic and Pneumatic Controls Maintenance of Rotating Equipments Heat Exchanger Operations & Maintenance OPERATION Logistics Planning Optimization of Steam and Power Generation Pipeline Operations & Maintenance Pumps, Compressors, Turbines PROJECT MANAGEMENT Advanced Project Management Computer Applications in Project Management SAFETY Fire prevention and safety Safety and loss prevention Marine Oil Spill Response

Petroleum Sector - specific REFINERY Refinery Core Course Refinery Process Yield Optimization and Energy Conversation Management FCC & Catalytic Reforming Technology including Operations & Trouble

7 Petroleum Sector - specific REFINERY Refinery Core Course Refinery Process Yield Optimization and Energy Conversation Management FCC & Catalytic Reforming Technology including Operations & Trouble Shooting INSTRUMENTATION Navigational Radio & Positioning System Oil Field Instrumentation & Controls Telemetry System HF & HFA Process Operations Inspection in Refinery, Corrosion & Maintenance Rotary Equipment Overhauling Repair & Maintenance Managing Efficient Turnarounds & Shutdown ENERGY MANAGEMENT Efficient Utilization of Energy in Petroleum Industry Energy Conservation in Petroleum Industry Laboratory Management & Gas chrotographic techniques Tank Farm Management Oil Movement and Storage Production Planning Maintenance Quality Control in Refinery

Petroleum Sector - specific GEOPHYSICS Seismic Recording Instruments Seismic Data Acquisition Seismic Data Processing Seismic Data Interpretation VSP Data Acquisition Process and Interpretation

8 Petroleum Sector - specific GEOPHYSICS Seismic Recording Instruments Seismic Data Acquisition Seismic Data Processing Seismic Data Interpretation VSP Data Acquisition Process and Interpretation PRODUCTION Simulator Training on LPG-Plant Operation Simulator training on Gas Sweetening Unit Simulator Training on Production Simulator Training on workover Jobs Oil Spill Management Gas Gas Gathering DRILLING Basic Drilling IWCF Mud Engineering Advance Drilling RESERVOIR Reservoir Management Sand Control Technology Exploitation Economics Pressure Maintenance

9 HR Advisory Services Human Resources, Technical Training & Advisory Services FACILITATING ENHANCED PERFORMANCE! Challenge: Ensuring and sustaining committed and enhanced performance from employees is a perennial dilemma faced by organizations. Solution: Our Performance Coach will work with your professionals to define and develop a Performance Management System based on welldefined Key Result Areas and measurable Performance Indicators aligned to organization / business strategic objectives, which will help in monitoring of performance and achieving enhanced results from individuals. DEFINING A FRAMEWORK FOR DESIRED COMPETENCIES FOR ACHIEVING PERFORMANCE EXCELLENCE! Challenge: Organizations look for a competency framework for predicting and replicating performance excellence. And manage talent. Solution: At SAGA, we work with you to define and develop Competency Models for the various organizational roles across functions and hierarchies that establish standards of competencies which facilitate prediction and replication of performance excellence. MANAGING TALENT THROUGH ASSESSMENT CENTRES Challenge: Organizations need to have a scientific process for assessing the competency levels of role holders to facilitate decisions about recruitment, promotions and training. Solution: We offer our services in designing and conducting the battery of tests, exercises and behavioural interviews required for such Assessment Centres. The assessment work is completed with one-on-one feedback sessions and detailed reports on developmental action plans.

10 Organizational Effectiveness FACILITATING ENHANCED PERFORMANCE! Challenge: Organizations are perennially exploring methods of enhancing results and be the leader of the pack they examine and implement various reengineering /re-structuring or innovative initiatives to transform the organization and build effectiveness Solution: At SAGA, we have a passion for building organizational effectiveness through change management and our experts have hands-on experience in effecting and managing change. We adopt the Diagnose / Design / Deliver approach to study existing structures, processes and culture and then embark on the transformation intervention. We believe in effecting transformation through the employees of the organization therefore while we will lead the intervention, we ensure building capability in the organization to take forward and sustain the transformation process and will also hand-hold to ensure success. At the end of our engagement, we ensure improved commitment and ways of doing work! KNOWLEDGE MANAGEMENT & COMMUNICATION ARTEFACTS Challenge: Organizations often do not realize the power of communications how to create artefacts that disseminates information lucidly to its Stakeholders... Solution: SAGA s Communications Professionals have the expertise of creating presentations and other media artefacts that ensures memorable impact on the reader. This expertise has been utilized by companies to communicate /align their stakeholders to important policies / guidelines.

Technical Advisory Services SERVICE ACROSS THE VALUE CHAIN Exploration Drilling Production Transportation and Trading Refining Petrochemicals Distribution Retailing Upstream SURVEY TO SALES PROVIDING

11 Technical Advisory Services SERVICE ACROSS THE VALUE CHAIN Exploration Drilling Production Transportation and Trading Refining Petrochemicals Distribution Retailing Upstream SURVEY TO SALES PROVIDING PERFORMANCE SOLUTIONS IN END - TO- END TECHNICAL PROCESSES UNIQUE TO THE PETROLEUM & PETROCHEMICAL SPACE... Challenge: Organizations in the Petroleum and Petrochemical sector need assistance managing the complexities of technical processes that are unique to this industry. Solution: SAGA has a team of professionals, who have domain expertise covering the entire gamut of operations in the oil industry - Upstream, Midstream and Downstream. Our professionals will work with your people to identify business objectives and priorities and offer solutions in areas covering exploration & production, refining, refinery expansions, pre-commissioning, commissioning & green-field projects and marketing & distribution of petroleum products.

Technical Advisory Services TECHNICAL CONSULTANCY We have been providing total low cost solutions in diverse areas of dismantling, debottlenecking, revamping, retrofitting, shifting, re-erecting,

The modus operandi will be to visit the facilities with a team of multi-disciplinary experts drawn from the various areas, who are well experienced with the refinery operations.

The assessment will also involve study of the existing systems and procedures in the various fields of activities.

12 Technical Advisory Services TECHNICAL CONSULTANCY We have been providing total low cost solutions in diverse areas of dismantling, debottlenecking, revamping, retrofitting, shifting, re-erecting, revamping. DUE DILIGENCE OF ASSETS SAGA has the required expertise to carry out due diligence studies and has good experience in the global markets. The modus operandi will be to visit the facilities with a team of multi-disciplinary experts drawn from the various areas, who are well experienced with the refinery operations. The experts will study the set-up, understand the present operations and inspect the physical state of the assets. The assessment will also involve study of the existing systems and procedures in the various fields of activities. Further, for assets evaluation, the team will study the present health and residual life of the equipments. TURNAROUND MAINTENANCE We have varied experiences and resources to manage TAM effectively. Depending on the requirements we can carry out the TAM exercise on a Total Plant, Area Wise or Unit Wise basis. We have been very successful in carrying out such activities within the time and costs envisaged. Our Services on TAM include: World Class Training Program Consultancy on TAM Deputation of Specialists

13 About SAGA DOMAIN EXPERTISE We are a single window knowledge and skills resource that helps the Petroleum and Petrochemicals industry with solutions that optimize the efficiencies and achieve desired goals. Our domain expertise covers the entire gamut of operations in the oil industry KNOWLEDGE BASE OF BEST PRACTICES We are uniquely positioned to bring our clients a repository of best practices and combined expertise of some of the best minds in the industry, who form a part of our Consortium. Our team of professionals adopt a hands-on approach to assignments that they undertake. They use these resources to design and deliver customized solutions tailor-made to address the unique requirements of respective client. HISTORY OF SERVICE DELIVERY EXCELLENCE Our clientele consists of major players in the Petroleum & Petrochemical Industry belonging to countries across the world-who have expressed their satisfaction with our services by giving us repeat orders to meet their changing needs and demands.

As organizations devote their energies to strategies that will help them deal with the vagaries of the economy and beat competition, the key issue that occupies the centre-stage of their mindspace is

14 About SAGA Worldwide, the Petroleum and Petrochemical sector remain in a state of volatility, as oil prices keep fluctuating. Add to this the vacillating economic scenario, doing business profitably has become the real warfare. As organizations devote their energies to strategies that will help them deal with the vagaries of the economy and beat competition, the key issue that occupies the centre-stage of their mindspace is about how to capitalize human resources how to maximize potential and performance of their employees? SAGA Global Consultants objective is to partner with organizations in unlocking the potential and achieving business results, by delivering technical services pertaining to the Petroleum and Petrochemical sector and people solutions. PLEASE CONTACT US FOR ALL YOUR REQUIREMENTS IN: HR Advisory Services and Training (Behavioural & Technical) Technical Consultancy & Services Refinery Petrochemical Upstream Knowledge Management GLOBAL CONSULTANTS SAGA Global Consultants #507, Commerce House, 140, N. M. Road, Fort, Mumbai INDIA Tel: Fax : sagaconsultants@gmail.com info@sagaconsultants.com STEPS National Co 5/6 Zakher Mall, Al-Khuwair P.O. Box 415, PC 130, Azaibah, Muscat Oman Tel: ,92,96 L Fax: , 93 stepstra@omantel.net.om

Training and Development

Page 1 Training and Development The success of every company depends of each employee's understanding of the business's key components. Employee training and development will unlock the companies' profitability