FMM INSTITUTE Malacca Branch

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2 FMM INSTITUTE Malacca Branch CENTRE FOR PROFESSIONAL DEVELOPMENT FMM S VISION Making Malaysian Industries Globally Competitive FMM INSTITUTE S VISION To be the leading organization in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nation s surge towards developed nation status FMM INSTITUTE S MISSION To establish FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer qualifications from Certificate/Diploma to Degree and Masters level OUR QUALITY POLICY Total Commitment To Excellence And Quality FMM INSTITUTE Malacca Branch was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) in This effort was specially to expand and focus on its training functions, in line with one of the primary objectives of FMM to develop potentials and enhance skills of personnel at every level in the industry. Its main criteria was to meet and match training demands thus providing adequate knowledge of industrial skills and management techniques for the manufacturing sector in Malacca. This will in turn create a pool of manpower trained in all aspects to face the challenges as the Malacca State joins the country in its move towards the status of an industrialized nation. FMM Institute Malacca Branch offers a wide range of functional corporate training programme to cater to the diverse needs of the manufacturing and services sectors. In addition, continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute Certificate, Public and also In-House training programmes in selected areas of Industrial and Management Skills. FMM Institute Malacca Branch s training programmes can also be specially customized to meet the training needs of specific industries and can be conducted as In-House basis. These programmes outlines and objectives are discussed with the companies and the facilitators will be selected to develop the tailored-made programmes accordingly. Rest assured that all programmes are packaged to be cost effective with no compromising on the quality of the programmes and the desired results. FMM Institute is a registered Training Provider with the Human Resource Development Berhad (PSMB), hence we re continuously striving to upgrade training programmes through strategic alliances and collaborations by considering various factors such as from the industry and engagements with training experts and consultants from relevant areas to deliver programmes of higher degree of flexibility in terms of duration, learning and teaching resources including venues. In addition, FMM Institute Malacca Branch programmes are constantly evaluated on the performance of its trainers and ensures it keeps abreast with the latest information and knowledge. Change, Transform and Grow With Integrity

3 PEMBANGUNAN SUMBER MANUSIA BERHAD (PSMB) HUMAN RESOURCE DEVELOPMENT BERHAD Wisma PSMB, Jalan Beringin, Damansara Heights, Kuala Lumpur Tel No: Fax No: Website: PSMB VISION To be the driving force in training and development of the workforce PSMB MISSION To enhance the knowledge and skills of the workforce through effective management of the Human Resource Development Fund (HRDF) PSMB QUALITY POLICY PSMB is committed to providing excellent services in fulfilling its customers needs through continuous improvement FMM INSTITUTE Malacca Branch is a registered training provider with th e Pembangunan Sumber Manusia Berhad (PSMB) and it ensures that al l its programmes (Certificate / Public / In-House) comply with the r equirements of the Human Resource Development Board to be eligible for training grants under the Human Resource Development Fund (HRDF). Training Schemes Under the HRDF Employers who are registered with PSMB are eligible for training grants through the various schemes available under the HRDF. The most frequent used schemes are : SBL SCHEME Employers can claim for reimbursement from HRDF upon completion of the programme. However, approval from PSMB is required PRIOR to commencement of the programme by completing form PSMB/PGL/01/1. and applying on-line at Training grants can be considered for all types of training programmes (both In- House and External) for the retraining and skills upgrading of employees relevant to the needs of the employers. PROLUS SCHEME Employers can claim for reimbursement without the need to apply for prior approval. Kindly note that it is only for training programmes with the Approved Training Programme (ATP) status. PERLA SCHEME FMM Institute Malacca Branch will claim the entire course fee directly from the employer s account with HRDF. No prior approval is needed under this scheme. However, employers must submit form PSMB/PER/T2/06 to FMM Institute before the commencement of the programme. It is only applicable for training programmes with the Approved Training Programmes (ATP) status. SBL-KHAS SCHEME Similar to the PERLA Scheme BUT approval from PSMB is required PRIOR to commencement of the programme by completing form PSMB/PGL/01/1. Employers must submit form PSMB/SBL-KHAS/T2/09 t o FMM Institute Malacca Branch prior to commencement of the programme. Rate of Financial Assistant The PSMB s Board of Directors has approved that the 100% rate of financial assistance for training until further notice. This is applicable for all category of training eg. Management, Quality, Productivity, Supervisory, Technical, IT and Craft Skills, etc..

4 SME CORPORATION MALAYSIA (SME CORP MALAYSIA) Level 6, SME 1, Block B Lot E, Jalan Stesen Sentral 2 Kuala Lumpur Sentral Kuala Lumpur Tel No: Fax No: Infoline: Website: SME CORP M SIA VISION The premier organization for the development of progressive SMEs to enhance wealth creation and so cial well-being of the nation SME CORP M SIA MISSION Promote the development of competitive, innovative and resilient SMEs through effective coordination and provision of business support SMALL AND MEDIUM ENTERPRISE CORPORATION MALAYSIA FMM INSTITUTE Malacca Branch has been approved as SME Corp Malaysia s Professional Training Provider (PTP) and under this scheme, a total of 45 SMEs Skills Upgrading Programmes were approved to be conducted for Small and Medium Sized Enterprises (SMEs) so as to enjoy the Skills Upgrading Grant. Eligibility to SMEs Corp Skills Upgrading Programmes MANUFACTURING SECTOR (Including Agricultural-Based Industries) Annual Sales Value is NOT more than RM5million OR With less than 150 full-time employees Must posses Manufacturing License as well as the rom the Local Council SERVICE SECTOR (Including ICT) (Excluding Finance / Banking / Insurance) Annual Sales Value is NOT more than RM5million OR With less than 50 full-time employees Must posses Business License OR Exemption from the Local Authority/ onfirm business activities are legal License f Letter of Government to c SMEs must be registered under the Companies Act 1955 (Private Limited Companies) or the Registration of Business Act 1956(Enterprise C ompanies) with majority Malaysian Shareholders (minimum 60%) ADDITIONAL SUPPORT DOCUMENTS required are : KSWP Statements (Issued by KWSP) Audited Accounts (ALL documents must be signed Certified True Copy on every pa ge) SME who contribute to the Human Resource Development Fund (HRDF) c an also apply for training grants under the various schemes available. The SMEs Skills Upgrading Programmes can also be conducted as In- House Training Programmes. For the complete list of Approved SME Corp Skills Upgrading Programmes and for further updated information on the above grants, kindly contact: Ms Low Lai Ching / Ms Yvonne Gan Tel No Fax No lai_ching@fmm.org.my / siew_kim@fmm.org.my

5 SCHEME DURATION PROGRAMME TITLE SBL 2 Days 5S Implementation / 7 Alat QC dan Pelaksanaan QCC SBL 2 Days Understanding ISO 9001 : 2008 Quality Management System Requirements SBL 2 Days Accident Prevention at Workplace SBL 2 Days Basic Electricity and Troubleshooting SBL 2 Days Basic Programmable Logic Controller SBL 2 Days Clerical Development Programme SBL 2 Days Effective Communication Skills at the Workplace SBL 2 Days Effective Customer Service and Complaints Management SBL 2 Days Effective Disciplinary Management - Grievance Handling, Misconduct and Domestic Inquiry PERLA/PROLUS 2 Days Effective Purchasing Management SBL 2 Days Effective Time Management / Understand Employment Act 1955 SBL 2 Days Enhancing Your Creative Thinking and Problem Solving Skills SBL 2 Days Equipment Efficiency Through Maintenance Management SBL 2 Days Essential Management Skills / Strategic Procurement, Negotiation Skills and Cost Reduction Techniques SBL 2 Days Executive Development Programme PERLA/PROLUS 2 Days How to Develop an Effective Safety and Health Committee SBL 2 Days How to Prepare and Maintain Full Set of Accounts PERLA/PROLUS 2 Days Inventory and Stores Management SBL 2 Days ISO 9001: 2008 Quality Management System Internal Audit SBL/SBL-KHAS 2 Days Kemahiran Penyeliaan Yang Berkesan SBL 2 Days Managing Conventional Records and Files Effectively PERLA/PROLUS 2 Days Materials Planning and Control SBL 2 Days Mengendali Bahan Kimia Dengan Selamat SBL 2 Days Motivating Employees for Higher Productivity (Conducted in Mandarin) SBL 2 Days Occupational First Aid Skills and CPR PERLA/PROLUS 2 Days Operasi Stor dan Gudang SBL 2 Days Penyelenggaraan Asas Untuk Juruteknik SBL 2 Days Practical Aspects of Human Resource Management SBL 2 Days Presentation and Communication Skills SBL 2 Days Production Planning and Control PERLA/PROLUS 2 Days Program Pembangunan Perkeranian / Sikap Kerja Positif SBL 2 Days Safety and Health at Workplace / Safe Forklift Driving SBL 2 Days Seven Leadership Skills of Highly Effective Supervisors (Conducted in Mandarin) SBL 2 Days Teknik Kawalan Kualiti Untuk QC / Teknik-Teknik Peningkatan Produktiviti SBL 2 Days Effective Logistics Management SBL 4 Days Certificate in Boilerman

6 PAGE CONTENTS MEMBERS Approx RM OTHERS Approx RM 1 FMM Institute Malacca Branch Profile 2 Pembangunan Sumber Manusia Berhad (PSMB) / Human Resource Development Berhad Approx, 3-4 SME Corporation Malaysia (SME Corp Malaysia) / Approved SMEs Skills Upgrading Programmes 5-8 Calendar Guide / Monthly Training Programmes 2012 Planner Guide COMMUNICATION & CLERICAL DEVELOPMENT 9 Enhancing Key Skills for Administrative Professionals New Pembentukan Kerani Cemerlang New Pentadbiran Pejabat dan Rekod yang Efektif New ENGINEERING & MAINTENANCE 11 Scheduled Planned Maintenance and Predictive Maintenance New Maximum Equipment Efficiency Through Proactive Maintenance New Technical Troubleshooting and Maintenance New EXPORT MANAGEMENT 13 Letters of Credit (LC) International Trade Finance Facilities New INCOTERMS, Import and Export Fundamental Principles New FINANCE 15 Finance for Non - Financial Executives New Cost and Management Accounting Made Simple for Planning and Control Mastering Advanced Financial Accounting Practices and Procedures HUMAN RESOURCE & INDUSTRIAL RELATIONS 17 Getting The Best Candidate Through Effective Selection and Interview Process New Basic Human Resource Management Programme Domestic Inquiry Procedures and Documentations New The Legal and Practical Aspects of Drafting Employment Contracts, HR Documents and Letters New The Employment Act 1955: Understanding the Law and It s Application New INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT 20 Chemical Hazard Management Safety Management for Executives and Supervisors Mastering Safe Forklift Driving Occupational Safety and Health Leadership - A Paradigm *** CEP PROGRAMME 10 POINTS OPERATIONS AND LOGISTICS 22 Perancangan dan Pengawalan Inventori New Effective Purchasing Management New Effectively Managing Suppliers New Effective Negotiation Skills for Purchasers New Material Planning and Control New Production Planning and Control New

7 PAGE CONTENTS MEMBERS Approx RM OTHERS Approx RM MANAGEMENT AND PERFORMANCE DEVELOPMENT 25 Kemahiran Menyelesaikan Masalah dan Membuat Keputusan Developing EQ and Problem Solving Skills New , Enhancing Emotional Intelligence at Work New Writing Accurately for Business Communication New The Speaker In You : Powerful Presentation and Public Speaking Skills New Working Effectively With All Personality Types New QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT 28 Understanding the Electronic Industry Code of Conduct Requirements Training New Productivity Workshop : Waste Elimination New Steps of Highly Effective Autonomous Maintenance Training New Teknik Peningkatan Kualiti Untuk QC New Teknik-Teknik Peningkatan Produktiviti New Quality Management System Model Generation Training New Quality Improvement Training New KAIZEN Simpleogy - Six Easy Steps To Improvement Training New SALES AND MARKETING 32 Leading Your Sales Team for Success New Effectively Handling Difficult Customers and Complaints New 1,200 1, Key Account Management New SUPERVISORY AND MOTIVATIONAL SKILLS 34 Visionary Leadership That Builds Value New 1,200 1, Kemahiran Penyeliaan Alaf Baru New Advanced Supervisory Skills New Motivating Your Employees for Higher Productivity and Performance (Conducted in Mandarin) Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator New Sikap Kerja Positif New Kemahiran Penyeliaan Lanjutan TECHNICAL AND WELDING 38 Basic Electricity and Troubleshooting for Industries New Electrical Maintenance and Troubleshooting New Maintenance of Electrical Switchboard and Troubleshooting New FMM Institute Malacca Branch In-House Customized Training 41 FMM Institute Malacca Branch Certificate Programmes 42 FMM Institute - Network 7

8 DATE PROGRAMME TITLE PAGE JANUARY January 8-9 Chemical Hazard Management 20 January Enhancing Key Skills For Administrative Professionals New 9 January Perancangan Dan Pengawalan Inventori New 22 FEBRUARY February 4-5 Finance For Non-Financial Executives New 15 February Scheduled Planned Maintenance And Predictive Maintenance New 11 February 21 Understanding The Electronic Industry Code Of Conduct Requirements Training New 28 MARCH March 4-5 Basic Electricity Troubleshooting For Industries New 38 March 6-7 Effective Purchasing Management New 22 March 6-7 Productivity Workshop : Waste Elimination New 28 March 12 Letters of Credit (LC) 13 March Kemahiran Menyelesaikan Masalah dan Membuat Keputusan 25 APRIL April 1-2 Leading Your Sales Team For Success New 32 April Basic Human Resource Management Programme 17 April Safety Management for Executives and Supervisors 20 April Visionary Leadership That Builds Value New 34 April Effectively Managing Suppliers New 23 April Steps of Highly Effective Autonomous Maintenance Training New 29 MAY May 6-7 Teknik Peningkatan Kualiti Untuk QC New 29 May 8-9 Kemahiran Penyeliaan Alaf Baru New 34 May 9-10 Pembentukan Kerani Cemerlang New 9 May 15 Domestic Inquiry Procedures And Documentation New 18 May Developing EQ And Problem Solving Skills New 25 JUNE June 5-6 Effective Negotiation Skills For Purchasers New 23 June Cost And Management Accounting Made Simple For Planning And Control 15 June Mastering Safe Forklift Driving 21 June Enhancing Emotional Intelligence At Work New 26 June Effectively Handling Difficult Customers And Complaints New 32 June Advanced Supervisory Skills New 35 8

9 DATE PROGRAMME TITLE PAGE JULY July 1-2 Electrical Maintenance And Troubleshooting New 38 July 3-4 Writing Accurately For Business Communication New 26 July 4-5 Getting The Best Candidate Through Effective Selection And Interview Process New 17 July Maximum Equipment Efficiency Through Proactive Maintenance New 11 July International Trade Finance Facilities New 13 July Motivating Your Employees for Higher Productivity and Performance (Conducted In Mandarin) 35 AUGUST August Kepimpinan Dan Kemahiran Motivasi Untuk Ketua Operator New 36 August The Legal and Practical Aspects of Drafting Employment Contracts, HR Documents and Letters New 18 August Material Planning And Control New 24 SEPTEMBER September 4-5 Teknik -Teknik Peningkatan Produktiviti New 30 September 9-10 Mastering Advanced Financial Accounting Practices And Procedures New 16 September Pentadbiran Pejabat Dan Rekod Yang Efektif New 10 September Technical Troubleshooting And Maintenance 12 September Sikap Kerja Positif New 36 OCTOBER October 3-4 Production Planning And Control New 24 October 8-9 The Speaker In You : Powerful Presentation And Public Speaking Skills New 27 October The Employment Act 1955: Understanding the Law and It s Application 19 October Quality Management System Model Generation Training New 30 October Maintenance Of Electrical Switchboard And Troubleshooting New 39 October INCOTERMS, Import And Export Fundamental Principles New 14 NOVEMBER November Quality Improvement Training New 31 November Occupational Safety and Health Leadership in the Workplace 21 November Working Effectively With All Personality Types New 27 DECEMBER December 9-10 Key Account Management New 33 December KAIZEN Simpleogy - Six Easy Steps To Improvement Training New 31 December Kemahiran Penyeliaan Lanjutan 37 9

10 COMMUNICATION AND CLERICAL DEVELOPMENT ENHANCING KEY SKILLS FOR ADMINSTRATIVE PROFESSIONALS Date: January 10-11, 2013 Administrators, Admin Assistants & those who needs to perform administrative duties Many people go to work but do not find satisfaction at work. Others go to work, feel good, but may not be performing to their best abilities. The reasons vary yet one fact remains: we need to work. So, if we have to do something, then let us do it willingly, happily, and be good at our tasks. We first need to learn what is our job, how to do it better, and constantly innovate. We then need to know why we must do the job well, and develop the willingness and self-motivation to want to do well. Develop an objective, awareness and understanding of their responsibilities in respect of themselves and their organizations; Discover excellence and pride in their jobs through a realization of their roles, tasks, procedures, rules; Prioritize work and be effective and efficient in producing excellent results; Understand the importance and purpose of office management; Establish assertive communication in the interactions with their peers; Practise effective usage of office communication systems; Be self-motivated and be a proactive support to their superiors for team results Office Management Office Communication Systems Working Productively for Results Time Management Supporting Your Superiors and Department Customer Focus for Effective Interpersonal and Communication Skills Setting Work Goals Preparing for Growth and Opportunities PEMBENTUKAN KERANI CEMERLANG Date: May 9-10, 2013 Semua kerani, setiausaha dan pentadbir Kerani memainkan peranan penting untuk memastikan pengurusan pejabat yang berkesan dan cekap. Kerani haruslah mempunyai pemikiran serta sikap kerja yang positif. Seseorang kerani juga mesti cekap dalam komunikasi secara lisan, bertulis serta bahasa badan supaya dia dapat melaksanakan tugasannya dengan lebih berkesan. Memainkan peranan dan tanggungjawab perkeranian dengan lebih berkesan Membina sikap dan imej diri yang positif Meningkatkan kemahiran berkomunikasi melalui telefon Berkomunikasi dengan lebih berkesan Meningkatkan keberkesanan dan produktiviti Memberi perkhidmatan pelanggan yang cemerlang Membina sistem fail yang lebih berkesan Surat-menyurat yang berkesan Meningkatkan keberkesanan mengurus masa PERANAN SEORANG KERANI SIKAP POSITIF PEMIKIRAN POSITIF PENILAIAN DIRI SENDIRI KEBERKESANAN & SKIL KOMUNIKASI SISTEM FAIL SKIL SURAT-MENYURAT PENGURUSAN MASA PERKHIDMATAN PELANGGAN YANG BERKUALITI 10

11 COMMUNICATION AND CLERICAL DEVELOPMENT PENTADBIRAN PEJABAT DAN REKOD YANG EFEKTIF Urusan di sesebuah pejabat merupakan satu fungsi atau elemen yang amat penting. Kejayaan objektif atau bisnes sesebuah agensi banyak bergantung kepada suasana dan cara-cara staf menjalankan tugasan masing-masing. Untuk mencapai matlamat dan berjaya dalam bisnes, sesebuah organisasi seharusnya ada peraturan, persefahaman, kerjasama, kerja sebagai kumpulan antara rakan sekerja, perhubungan yang baik, menguruskan masa dengan teratur, mengendalikan semua peralatan pejabat dengan sempurna serta maklumat agensi diuruskan dengan baik. Date: September 11-12, 2013 Suitable for Administrative, Secretarial and Clerical staff in all organizations who need to keep their records properly filed and managed Dapat meningkatkan fahaman peranan pejabat Menambahkan pengetahuan kaedah pengurusan pejabat Dapat memberi perkhidmatan yang baik kepada pelanggan Dapat mengurus dan mengendalikan semua alat perhubungan pejabat Dapat menguruskan maklumat dan rekod pejabat dengan baik serta sistematik. MODUL 1 : ORGANISASI / PEJABAT MODUL 2 : PERHUBUNGAN DI PEJABAT MODUL 2 : PERHUBUNGAN DI PEJABAT MODUL 4 : PENGENDALIAN REKOD DAN FAIL PEJABAT MODUL 5 : SISTEM FAIL DAN PENGELASAN 11

12 ENGINEERING AND MAINTENANCE SCHEDULED PLANNED MAINTENANCE AND PREDICTIVE MAINTENANCE Date: February 18-19, 2013 Maintenance Personnel, Technicians, Engineers, KAIZEN Members A breakdown should be viewed with an analytical eye to see what difference it made to PQCSDM. Most failures are the result of deterioration which when left unattended, results in breakdown. As such a strong scheduled and predictive maintenance is a must if one wants to eliminate such unpredictable failures. This programme provides the required know-how for participants to understand how to implement both the time base concept and the condition base concept of preventive maintenance To provide the insight of why equipments breakdown To understand the real objectives of maintenance Define why equipments deteriorate How to use the time base schedule maintenance How to use the condition base predictive maintenance Strategize for Zero unplanned equipment failures of Equipment Maintenance Maintain Basic Equipment Condition Systematic Preventive Maintenance Step by Step Implementing Schedule Maintenance Predictive Maintenance Predictive Maintenance Techniques - 1 Predictive Maintenance Techniques - 2 MAXIMUM EQUIPMENT EFFICIENCY THROUGH PROACTIVE MAINTENANCE Date: July 22-23, 2013 Maintenance & Equipment Engineers, Supervisors and Managers The overall maintenance contribution and participation have changed tremendously with modernization and automation of equipments. Achieving Zero breakdown in reality have been the major obstacle faced by every maintenance department. Is it possible? Contrary to common believes that equipment failures are inevitable, many industries have shown that with proper strategy, zero failures are possible and can be achieved. What we lack is Methodologies for achieving it. Understand the real concept of maintenance Analytical measurement of equipment performance How to maintain basic equipment conditions Systematic planned schedule maintenance What is condition based maintenance Preventing human errors Maintenance (Definition & Why Equipment Maintenance) Measuring Equipment Performance Maintain Basic Equipment Condition Effective Scheduled Planned Maintenance Predictive Maintenance Poka Yoke for Maintenance Implement Discard Maintenance 12

13 ENGINEERING AND MAINTENANCE TECHNICAL TROUBLSHOOTING AND MAINTENANCE Date: September 11-12, 2013 Beneficial for all Maintenance Personnel, Technicians, Engineers Technicians are required to understand problems in-depth and perform repairs at the time possible. In order to do this effectively, the maintenance personnel should be equipped with the latest trouble shooting tools. They must understand various techniques and the correct methodology for application. One other important factor that requires attention is the ability to make correct and good decisions. This program covers the critical aspects to enlighten the maintenance personals. Provide in-depth understanding of failures Understand the implication of high down time How PQCDSM is going to be affected Provide latest troubleshooting skills Allow practical time for class room analysis Simulate failure scenario and show proper approach Prerequisite for Effective Troubleshooting Troubleshooting and Repair Process Troubleshooting Technique 1 - Equip Yourself First Troubleshooting Technique 2 - Preliminary Investigation Troubleshooting Technique 3 - Analyze the Findings Troubleshooting Technique 4 - Mentally Programming Possible Cause Troubleshooting Technique 5 - Determine the Root Cause Effective Corrective Action Evaluating Effectiveness of Repair 13

14 EXPORT MANAGEMENT LETTERS OF CREDIT (LC) Date: March 12, 2013 Duration: 1 day (9am - 5pm) RM380 (Member) RM450 (Non-Member) Financial Controllers, Accounts and Finance Executives, Those involved in importing, manufacturing, exporting, shipping, freight forwarding & trading Even though a company is self-financing today, in the near future it may need to expand in order to meet the fast changing demands, technology and R&D. There are institutions and finance companies which are willing to finance for such purposes, provided the business owners know what type and how much banking facilities are needed. The knowledge on banking facilities and the required quantum, risk and fraud occurrence in domestic and international trade, and the measures taken to prevent such occurrence, form an integral part of a successful business entity. Understand the various types of LC and the need for banking facilities Know the operating procedures of various banking facilities for importers and exporters Understand and mitigate the risk and fraud in international trade Know the technique (facts and figures ) of preparing loan proposal to the bank Understand the computation of the quantum of net-working capital requirement of a company in order to meet the short and long term financial needs Definition of Letter of Credit (LC) Letter of Credit Application and Beneficiary Checklist Types of Letter of Credit (LC) / Parties Involved in Letter of Credit Transaction Export Documents / Letter of Credit (LC) Procedures Examples of Letter of Credit (LC) / Highlights on UCP600 Incoterms & International Standard Bank Practice (ISBP) for Examination and Documentation under Letter of Credit Advantages of Letter of Credit (LC) INTERNATIONAL TRADE FINANCE FACILITIES Date: July 23-24, 2013 Financial Controllers, Accounts and Finance Executives, Those involved in importing, manufacturing, exporting, shipping, freight forwarding & trading Banks play important role in facilitating and financing international trade transactions thereby leading to the growth of overall economy. The much needed working capital and trade financing facilities to run the day-to-day business either for local purchases and sales, or for imports and exports of a company, depends very much on the company s suitability of the trade finance products which are made available by banks. As such, the role of a bank is complementary to the business growth of a company, locally as well as internationally. Identify the common discrepancies in export / shipping documents and the alternatives to the discrepant documents Identify the various types of trade finance facilities Make a choice as to the suitability of the trade finance facility to finance the trade Identify and mitigate the risk and fraud in international trade, its causes and preventive measures Trust Receipt (TR) Bankers Acceptance (BA) Export Credit Refinance (Pre/Post Shipment) (ECR) Foreign Bills of Exchange Purchased / Discounted (FBEP/FBED) Documentary Bills of Collection Shipping Guarantee / Bank Guarantee Packing Loan Fraud in International Trade 14

15 EXPORT MANAGEMENT INCOTERMS, IMPORT AND EXPORT FUNDAMENTAL PRINCIPLES Date: October 24-25, 2013 Inbound and Outbound Cargo movement by Air, Sea and Land are fundamental concepts that has evolved to enable the users and service providers to increase efficiency, effectiveness and responsiveness in this new era of knowledge economy. Understand the theoretical and practical principles of Import and Export in order for them to make effective decisions in carrying out the obligations of importers and exporters Use contemporary skills to minimize shipping hazards anticipated Use the knowledge or tools available as checklist to plan the documentary and cargo flow in an effective manner Overview of Import and Export Documentation Various Modes of Transportation (Land, Sea and Air) International Trade Term International Trade Facilities Shippers Liabilities Those involved in Import / Export / Shipping Operations. Freight Forwarding, Purchasing & Supply Chain activities 15

16 FINANCE FINANCE FOR NON - FINANCIAL EXECUTIVES Date: February 4-5, 2013 Non-Finance Managers and Executives. Business performance today depends on the day-to-day decisions of managers at the operational and project levels. In order to make decisions that will maximize the value of organization, managers should also understand the financial aspects of business performance. This course will provide non finance managers with knowledge in financial reporting, costing and the know-how of financial management tools. Read and comprehend financial reports Understand the difference between Profit and Cash Analyze Financial Pages Make Better Decisions by understanding Cost Behavior Understand the Time Value of Money Use Investment Appraisal Techniques in Capital Expenditure Decision Making Participate effectively in Management Meetings Know what questions to ask and whether they are getting the correct answers MODULE 1 : UNDERSTANDING FINANCIAL STATEMENTS MODULE 2 : PERFORMANCE MANAGEMENT MODULE 3 : COSTS FOR MANAGEMENT DECISION MAKING MODULE 4 : CAPITAL INVESTMENT MANAGEMENT COST AND MANAGEMENT ACCOUNTING MADE SIMPLE FOR PLANNING AND CONTROL Date: June 10-11, 2013 Managers, Executives, Supervisors and Others who have little or no training in Costing Cost Accounting helps businesses to ascertain the cost of production / services offered and it also provides valuable information for making decisions, cost control and cost reductions. Management Accounting on the other hand helps management to conduct business in a more efficient manner. The scope is broader cause it utilizes the principles and practices of financial accounting and cost accounting in addition to other modern management techniques for efficient, effective and meaningful operation strategies. Enhance skills and expertise in understanding costing principles and concepts Use functional-based and activity-based cost accounting systems Understand job-order costing and process costing approaches and practices Apply proper cost allocation methods Define budgeting and discuss its role in planning, control and decision making Cost Accounting Concepts Activity Cost Behavior Activity-Based Costing Job-Order Costing Process Costing Support Department Cost Allocation Functional and Activity-Based Budgeting Standard Costing: A Managerial Practical Exercises On Costing 16

17 FINANCE MASTERING ADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURES Date: September 9-10, 2013 Finance Managers, Accountants, Accounts Executives & Supervisors and Finance Officers Financial Accounting aims at finding the results of an accounting year in terms of profits or losses and assets and liabilities. It is essential to record various transactions in systematic manner. This course will lead participants through the various important and crucial areas of accounting so that they will acquire a better understanding of the practices and procedures in Accounting Standards, Profit, Revenue, Income Statements, Fixed Assets, Stock, different types of Accounts and Financial Standards. Understand advanced financial accounting practices and procedures Understand relevant issues and concepts in financial reporting Understand relevant concepts in financial accounting Understand accounting practices for closing inventories Prepare financial statements in accordance with MASB Standards Prepare cash flow statements Perform analysis and interpretation of financial statements Introduction to Malaysian Approved Accounting Standards Accounting Profit Concepts of Revenue Recognition Presentation of Income Statement Non Current Assets, Depreciation, Revaluation and Impairment Accounting for Inventories Cash Flow Statements Analysis and Interpretation of Financial Statements 17

18 HUMAN RESOURCE AND INDUSTRIAL RELATIONS GETTING THE BEST CANDIDATE THROUGH EFFECTIVE SELECTION AND INTERVIEW PROCESS Date: July 4-5, 2013 Functional Managers, Human Resource Managers, Executives, Officers, Recruitment Officer or staff involved with interviewing. The selection of a new team member is a major investment for your organization and the candidate. Developing and maintaining a selection system that yields solid returns productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organization. Hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities. Obtain a strong foundation in interviewing skills; Make optimal hiring decisions; Acquire the necessary techniques to develop competence and skills; Conduct interviews in a systematic, professional and structured way; Make a positive and lasting impression. The Effective Recruitment and Selection Process Developing Effective Interviewing Skills 1. Pre-Interview 2. During the Interview 3. Post Interview BASIC HUMAN RESOURCE MANAGEMENT PROGRAMME Date: April 10-11, 2013 Managers, Executives, Officers, Supervisors and New Human Resource Practitioners This program is intended for employees who are new to the human resource profession. It is an overview of the functions of Human Resources for those who requires the basic knowledge of expectations in their role as Human Resource Personnel How to select the right candidate in accordance with the job description and person specification Know the correct completion of application for position format Provide a structured orientation program for new employees Know the importance of educating employees on the Employee Handbook, Union Collective Agreement, Code of Conduct, Company Rules & Regulations Learn to avoid costly mistakes which may lead to Industrial Relations issues when managing people resources Module 1: Overview of Human Resource Management Module 2: The Labour Laws in General Module 3: Manpower Planning Module 4: Training Your Human Capital Module 5: Employee Reward and Remuneration Module 6: The Scope and Function of Payroll Section Module 7: Common Disciplinary Issues Managed by Human Resource Module 8: Performance Management Programs Module 9: Communication Module 10: Importance of Documentation Module 11: Working Environment 18

19 HUMAN RESOURCE AND INDUSTRIAL RELATIONS DOMESTIC INQUIRY PROCEDURES AND DOCUMENTATION Date: May 15, 2013 Duration: 1 day (9am - 5pm) RM380 (Member) RM450 (Non-Member) Managers, Heads of Departments and Executives (Union Members & Junior Staff are excluded) The conduct of a Domestic Inquiry is critical in cases of major misconduct, particularly when proper Domestic Inquiry is mandated by Section 14 of the Employment Act 1955, and the requirement for just cause or excuse under Section 20 of the Industrial Relations Act Defective Domestic Inquiries almost always result in adverse consequences for an organization, not only in terms of time and cost, but also in a loss of confidence in the company disciplinary procedure by its employees. To enable participants to understand the Principles and Procedures required in order to effectively conduct a Domestic Inquiry Reporting and Investigating an alleged act to Misconduct Guidelines when extending an Order of Suspension Guidelines on preparation and extending the Charge Sheet Establishing the role of:- - Panel of Inquiry / Objection on the Grounds of Bias - Prosecutor and Witness/es - Recorder - Punishing Authority / Mitigation Before Punishing Authority Submission of Findings by Panel of Inquiry Understanding and Application of Principles of Natural Justice Principle of Substantive Justice Examples of Defective Domestic Inquiries Relevant Industrial Court Awards / Case Law Wrap Up THE LEGAL AND PRACTICAL ASPECTS OF DRAFTING EMPLOYMENT CONTRACTS, HR DOCUMENTS & LETTERS Date: August 15-16, 2013 HR Practitioners, In-House Legal Personnel, Sections Heads This programme aims to raise awareness of the importance of language used in drafting contracts, letters and documents and the implications of omissions and inclusion of clauses in contracts, letters and documents. It is designed to impart the skills of using the correct language, words and terminology. How to use the right language when drafting contracts, letters and documents How to recognize the important and redundant clauses To understand the law and practical aspects behind drafting contracts, letters and documents To see HR documents and sample letters to understand how letters are drafted with key phrases and words Difference Between Contract of Service and Contract for Service Employees Within the Ambit of the Employment Act 1955 General Facts About Employment Contracts & Permanent Contracts Important Documents During Interview and Upon Reporting for Work Fixed Term Contracts / Temporary Contracts / Expatriate Contracts Contracts with Employment Agencies / Foreign Employees / Apprentice Contracts Laws, Letters & Documents in Relation to Probation Law, Letters & Documents on Termination of Permanent Contract Due to Poor Performance Dealing with Transfers Promotions & Demotions / Termination of Employment Contracts Frustration of Contracts Managing Resignations 19

20 HUMAN RESOURCE AND INDUSTRIAL RELATIONS THE EMPLOYMENT ACT 1955: UNDERSTANDING THE LAW AND IT S APPLICATION Date: October 10-11, 2013 Duration: 2 day (9am - 5pm) Heads of Department, Managers, Executives and HR Personnel The Employment Act 1955 is the principle legislation governing employment practices in Malaysia. Since the majority of employees fall under the ambit of this Act, it is imperative that the employers understand and comply with the obligations mandated by the Act. It is pertinent to note that the scope of the Act will be widened once the current amendments are passed in Parliament. Crafted to provide participants with a through knowledge and understanding of the Act, complemented by hands on practical guidelines and examples for worksite implementations. The Contract of Service Types of Contracts of Service Contract of Service and Contract for Service Contractors and Principals Understanding Definition and Application of Key Operative Terms in the Act Termination Simpliciter Employee Misconduct Wages / Application of Term Wages The Law on Payment of and Deductions from Wages Part IX of the Act Application of Benefits Under Part 12 of the Act Employer s Obligations Under Part XIII Powers of the Director General Under Section 69 Employment Regulations 1957 Employment (termination and Lay-Off benefits) Regulations

21 INDUSTRIAL SAFETY AND ENVIRONMENTAL MANAGEMENT CHEMICAL HAZARD MANAGEMENT Date: January 8-9, 2013 Safety Committee Members, HR Personnel, Production & Safety Supervisors, Fresh Graduates and New Hires Chemicals are a foundation of our modern society but also present risks. Improper use and poor understanding on handling of chemicals will impact and exert unacceptable human and economic costs in the workplace. This programme is specially tailored to provide an understanding of the complexities in managing chemicals in the workplace as well as the legal requirements on chemical safety. Comprehend the requirements of working safely with chemicals Carry out chemical audits Advise management on the legal aspect of managing chemicals in the workplace Reduce the incidence of chemical accidents Comprehend the legal requirements on chemical management Introduction and Definitions Hazards in the Workplace Health Effects of Chemicals The Concept of Cradle to Grave Planning for Chemical Safety Management The Legal Requirements on Chemical Management Emergency Response Plan Workplace Chemical Audit and Checklist SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORS Date: April 10-11, 2013 Middle Management, Supervisors, Supporting Staff whose responsibilities involve dealing with chemicals Safety is the responsibility of every staff in an organization. The major responsibilities are inherent in the responsibilities and authorities of middle management staff who design and implement the operational system within which employees must perform. The successful implementation of safety / loss control activities of management at all levels in an organization requires the safety management team to work knowledgeably and effectively with all others towards improvements of the total management system. Understand the terms accident, hazard, hazard control and loss control Understand the Safety responsibilities of Supervisors and Middle Management Know the procedures of accident prevention and steps to be taken when an accident occurs Realize the direct and indirect cost of accident and know the best approach to safet y performance on the job Top Management Commitment Employee and Management Accountability Effective Safety Communication Identify and Control Hazards Accident Investigation The Cost of Accident Education and Training 21

22 INDUSTRIAL SAFETY AND ENVIRONMENTAL MANAGEMENT MASTERING SAFE FORKLIFT DRIVING Date: June 12-13, 2013 Supervisors, Line Leaders, Forklift Operators and Others who handles the forklift daily or occasionally Did you know that NOT everyone can operate the forklift? Operating a forklift is a specialized job that requires training and authorization by your organization as a qualified operator. Operating a forklift is so important that the government requires all forklift operators be trained and authorized to operate any powered industrial trucks. The purpose of this programme is to help participants become those qualified forklift operators who has the knowledge and skills to operate a forklift in a safe and professional manner. Acquire proper skills required to drive a Forklift and practice safe driving skills at the workplace Learn proper loading and stacking skills; plant traffic rules Check whether they are competent in driving a forklift through the theory and practical examination Learn the proper maintenance procedures of a forklift Mechanics of a Forklift Advantages and Disadvantages of Different Forklift Forklift Inspection Safe Driving Practices Plant Traffic Rules / Loading Trailers Stacking Procedures Emergency Procedures Vehicle Identification and Upkeep Maintenance Procedures and Identifying Problems Case Studies / Practical Demonstration of Proper Handling & Driving Forklift OCCUPATIONAL SAFETY AND HEALTH LEADERSHIP - A PARADIGM Date: November 14-15, 2013 Safety & Health Committee Secretary / Chairman / Members, HR Staff and Heads of Departments responsible for Safety & Health A sound leadership in ensuring an effective safety and health management system can pay rich dividends in the form of reduction in accident rate. Both management and employees much be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe and healthy workplace. This intensive programme will provide valuable and high quality insights into instilling a safe workplace culture. To comprehend the fundamentals of loss control and to apply suitable control measures to reduce or eliminate risks To ensure that all stakeholders are aware of their duties and responsibilities towards ensuring a safe and healthy work culture To resolve the various safety and health problems by using the Behavior-based technique To strive for continual improvements in safety and health Introduction Reviewing the Concept of Occupational Safety, Health and Welfare Effective Leadership Qualities Policy, Procedures and Training Safety Goal, and Metrics (Zero Accident Philosophy) Safety Culture and Behavior-Based-Safety Safety Process and Cause & Effect Diagram Motivation, Hazard Communication and Discipline Performance Measurement Root Cause of Accidents and Pitfalls to Avoid in Accident Investigation CEP 10 POINTS 22

23 OPERATIONS AND LOGISTICS MANUFACT- PERANCANGAN DAN PENGAWALAN INVENTORI Date: January 16-17, 2013 Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control. This two-day programme is the Bahasa Malaysia version of the programme on Materials Planning and Control which has been specially designed to expose participants to the principles and practices of managing inventory in manufacturing environment. Business today must have a good understanding of the value structure and strategy of materials management in order to compete in the new millennium. Holding costs for raw materials account for the largest component of working capital in most organizations. Thus, new and effective techniques need to be adopted in order for the inventory to move more efficiently and for purchasing costs to be reduced. Have a sound foundation on concepts and practices of planning and controlling inventory; Equip the participants with the necessary techniques, knowledge and competency to effectively execute the tasks entrusted to them; Equip the participants with the necessary techniques, knowledge and competency to effectively execute the tasks entrusted to them; Konsep Organisasi Klasifikasi Bahan-Bahan Keperluan Perancangan Inventori Konsep dan Amalan JIT Mengawal Bahan-Bahan Lebihan dan Buangan EFFECTIVE PURCHASING MANAGEMENT Purchasing is a dynamic and managerial process, which serves as a strategic function. It is a general recognition that purchasing and supply activities contribute in a significant way to the success or failure of an organization. Organizations employing leading-edge approaches to the management of materials are putting into practice integrative ideas, which are based on a strategic and integrated role for purchasing. Date: March 6-7, 2013 All Purchasing Assistants & Clerks, Assistant Officers, Officers and Supervisors Develop effective purchasing personnel profile Establish effective Purchasing Department objectives Utilize inventory costs and ABC analysis for effective inventory management Minimize wrong purchases Negotiate effectively Understanding negotiation strategies Design & develop expediting system Developing Purchasing Personnel Purchasing Scope and Inventory Management Effective Purchasing Strategies Purchasing Negotiations Expediting Skills IT 23

24 OPERATIONS AND LOGISTICS EFFECTIVELY MANAGING SUPPLIERS Date: April 24-25, 2013 Purchasing Managers, Purchasing Executives, Officers, Assistant Officers, Supervisors and Purchasing Assistants Managing suppliers plays a vital role in the field of purchasing management. Mastering supplier management will save money, save time and achieve a high degree of satisfaction from end users in an organization. Managing suppliers is the key to resolving issues when they arise in a supplier buyer relationship. To effectively obtain offers To effectively select offers To evaluate supplier offers To build long term supplier relationships To manage supplier relationships To evaluate supplier performance To enhance continuous improvements from suppliers To reduce supplier related costs Overview of Managing Suppliers Obtaining & Selecting Offers Criteria to Evaluate Offers Managing Supplier Relationships The Performance Evaluation Process Performance Measurement and Targets Supplier Performance Factors Cost-Ratio Method Implementing the Evaluation EFFECTIVE NEGOTIATION SKILLS FOR PURCHASERS Date: June 5-6, 2013 Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial. This programme is primarily designed to create an understanding on the techniques and skills involved in purchasing negotiations. It is intended to make participants identify their strengths and weaknesses, and be aware of the need to continuously develop their negotiation skills through practises in enhancing their competency to gain the best deal in the purchasing of materials and services. Identify concepts and practices of successful negotiations to improve their competency in achieving organisational purchasing objectives Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in buying of materials and services Gain confidence in interfacing with vendors What is Negotiation? Internal and External Negotiations Analysis of Current Style Preparation and Planning Setting Buying Information Gathering The Power of Listening Appropriate Questions Types Methods of Persuasion Rules for Persuasion Techniques The Human Elements hues The Human Elements 24

25 OPERATIONS AND LOGISTICS MATERIAL PLANNING AND CONTROL Business today must have a good understanding of the value structure and strategy of materials management in order to compete in the new millennium. Holding costs for raw materials account for the largest component of working capital in most organizations. Thus, new and effective techniques need to be adopted in order for the inventory to move more efficiently and for purchasing costs to be reduced. Date: August 20-21, 2013 This programme is designed for Purchasing Executives, Materials Planners, Purchasers, Logistics Managers, Inventory Controllers and all those whose jobs require them to plan and organize materials to meet their organization s objectives. Examining various aspects of managing materials requirements; Designing a systematic approach in order to prevent down time caused by materials shortages and other delay factors; Plan and forecast materials in terms of economic and operational efficiency. Organization and Functions of Materials Planning and Control Budget and Budgetary Control Master Scheduling Plan (MSP) Distribution Requirements Planning (DRP) Time-Phasing Requirements (TPR) Capacity Requirements Planning (CRP) Materials Requirement Budget (MRB) Materials Requirement Planning (MRP) Work Study Statistical Considerations in Materials Planning and Control Break-Even Analysis PRODUCTION PLANNING AND CONTROL Date: October 3-4, 2013 Production Managers, Executives and Senior Supervisors who are responsible for manufacturing. Others involved includes personnel from planning, purchasing, and customer control. In today s competitive global and business environment, it is essential to have a thorough knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity. Production planning and scheduling are concerned with the volume and timing of outputs, the utilization of operations capacity, forecasting and developing material requirement plans, managing inventory, and managing for world class competition just-in-time manufacturing and managing for quality. Explain a comprehensive overview of the various aspects of operation Enhance Forecasting skills Elevate material planning linkage to operational effectiveness Improve their Scheduling Use tools and techniques for the analysis of production problems Save time, cost & inventory Operation Management and Production Planning & Control Forecasting Aggregate Planning & Capacity Planning Master Scheduling for Production (MPS) MRP Operations Scheduling (OS) Inventory Management 25

26 MANAGEMENT AND PERFORMANCE DEVELOPMENT KEMAHIRAN MENYELESAIKAN MASALAH DAN MEMBUAT KEPUTUSAN Date: March 18-19, 2013 Managers, Executives and Supervisors. Also suitable for all those involved in problem solving and decision making Kemahiran menyelesaikan masalah dan membuat keputusan dapat mengelak seseorang menjadi kecewa atau menemui jalan buntu. Meningkatkan kemahiran ini dapat memberi keyakinan kepada mereka menjalankan tugas dengan lebih sempurna. Kursus ini mempersembahkan cara-cara meningkatkan kemahiran menyelesaikan masalah dan membuat keputusan. Mencari punca sebenar masalah sebelum membuat keputusan Membentuk tindakan untuk mempertahankan pelan tindakan Mempelajari bagaimana mencegah dari masalah di dalam perancangan dan operasi Meningkatkan prestasi dengan mengambil peluang yang mungkin ada Mengguna cara pemikiran kreatif untuk menyelesaikan masalah Apa Itu Masalah? & Jenis Masalah Sebab Berlaku Masalah Menganalisa Masalah - Kemahiran Bertanya dan Mendengar Langkah-langkah Menyelesaikan Masalah Menyelesaikan Masalah - Secara Kreatif Membuat Keputusan Dengan Tepat Pertimbangan Sebelum Membuat Keputusan Membuat Keputusan Secars Berkumpul Pelan Bertindak bagi Menjayakan Keputusan Yang Di Ambil DEVELOPING EQ AND PROBLEM SOLVING SKILLS Date: May 27-28, 2013 RM1,200 (Member) RM1,350 (Non-Member) Managers, Head of Department and also Executives. This program is designed to help staff understand and manage their emotional intelligence and solve problems in their work. Why emotional intelligence for staff? Work is inherently challenging having to deal with people and problems. We need all the help we can get to enjoy our work and be successful. Staff cannot rely only on their technical skills and knowledge of yesteryears; they also need soft skills or interpersonal skills. By understanding emotional intelligence, they can leverage their emotions to solve many concerns, issues or problems. The workplace is fundamentally about relationships. The better peoples are at developing and sustaining relationships, the more successful their work will be: as lesser problems would arise. Emotional Intelligence provides a framework for excelling at soft skills and building the relationships necessary to succeed. The problem-solving skills reduce the pressure from work. Finetune all their emotional skills through EQ and control the work efforts through problemsolving skills Take ownership of their work Be accountable for their responsibilities and roles Develop discipline despite the mounting stress and challenges at work Apply soft skills to master the emotions Help each other cross the finishing line together Prevent silo thinking at work Introduction to Emotional Intelligence for Project Leaders Emotional Intelligence Fundamentals Problem Definition and Assessment Problem-solving Techniques and Tools simplifying IT 26

27 MANAGEMENT AND PERFORMANCE DEVELOPMENT ENHANCING EMOTIONAL INTELLIGENCE AT WORK Date: June 17-18, 2013 Managers, Executives and Supervisors. Gone are the days when a high IQ alone can get you by satisfactorily. Success in the workplace now depends upon your special ability to combine IQ with emotional intelligence or better known as EQ. So, what is EQ? It is creating conscious choice in our thoughts, feelings and actions in relation ships with ourselves and others. It is central to all kinds of success, joy and satisfaction. Certainly it is essential to personal and professional relationships. Develop the paradigms to balance and manage logic and emotions daily; Identify practical alternatives in dealing with emotions; Focus energy into the right areas to produce optimum results in personal and professional life; Create paradigms to be optimistic and responsible for self success; Learn the five criteria of EQ maturity; See things in a new perspective; and Develop trustworthiness, responsibility, proactivity and ownership. Emotional Intelligence (EQ) Enhancing EQ in Human Relations Building Trust in the Workplace Self-Awareness and Growth EQ in Leadership Success Agreement System WRITING ACCURATELY FOR BUSINESS COMMUNICATION Date: July 3-4, 2013 Executives, managers, and all staff members who want others to read and respect what they have written. This two-day course teaches participants how to communicate effectively in the business world, write better business s, letters, and reports in Plain English and in less time than ever before. Learn easy written communication techniques to get better and faster responses and maximize Your Business Writing skills for Better Results. Participants participate in individual and team writing exercises. They critique writing samples they have brought to class. Fine- tune listening and speaking skills in various kinds of Business Communication Fine-tune your writing to increase readability and your credibility Reduce response time to your and letters by over 50% Find ways to jump-start your writing and overcome procrastination Write more clear, concisely, and eliminate writing errors Get hands-on experience in writing effective s, letters or reports What is Readable writing? The Power of words to Express, Not to Impress Working on Structure Working on Structure and style - Write clearly and concisely s and memo format Some Common Letters Practical exercises on letter writing Reports simplifying IT 27

28 MANAGEMENT AND PERFORMANCE DEVELOPMENT THE SPEAKER IN YOU: POWERFUL PRESENTATION AND PUBLIC SPEAKING SKILLS Date: October 8-9, 2013 Managers, professionals and anyone who has to present ideas, proposals as part of their working life and to improve their public speaking performance. Your personal and organizational success will be determined not so much by what you know, but more by how well you communicate what you know. Hence, much of your success in making presentations has to do with knowing what to do and when to do it. This public speaking and presentation skills seminar will teach you specific techniques and practical presentation tools that managers, executives and supervisors can use to create and deliver interesting, clear and persuasive presentations, which will not only be useful in business presentations, but also in buying, selling, training, advising, negotiating and influencing situations in your private and corporate life. Write an effective speech or presentation. Speak effectively to any size group of listeners, in a believable and credible way. Be more confident by overcoming fear and nervousness. Use simple techniques to deal with negative or hostile audiences. Use appropriate and well-placed humour and keep interest during the entire session. Persuade your listeners to take action and accept your ideas and proposals. PREPARE FOR YOUR PRESENTATION ORGANIZE YOUR SPEECH OR PRESENTATION DELIVER YOUR SPEECH WITH CONFIDENCE AND STYLE AVOID MAKING THE CRITICAL MISTAKES USE POWERFUL VISUALS MASTER SPECIFIC TYPES OF PRESENTATIONS WORKING EFFECTIVELY WITH ALL PERSONALITY TYPES Each of us has a unique behavioural style that causes us to display distinct ways of making decisions, communicating, responding to deadlines, reacting to changes, and facing life challenges. It is these differences that can lead to miscommunications, and misunderstandings. The ability of organisations to be effective is linked directly to the degree in which individuals within the organisation communicate effectively with one another. This workshop will help participants identify their own behavioural style, and learn to adapt effectively to their bosses and other peoples different communication styles. Also by knowing the styles of their staff, they will be able to successfully influence and motivate their staff. Date: November 19-20, 2013 Executives and administrators who need to work with different types of people. Understand what is a "difficult" person and why the need to address these difficult people Understand the 4 basic behavioural styles of people Understand the different classification of difficult people and how to work with them Use strategies to help coping with different personalities Know what we can do to prevent ourselves from being a difficult person to others Styles and Understanding Behaviour Working with the Different Types of Difficult Personalities Emotional Intelligence Strategies Emotions in Others Using NLP (Neuro Linguistic Programming) Action Planning 28

29 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT UNDERSTANDING THE ELECTRONIC INDUSTRY CODE OF CONDUCT REQUIREMENTS TRAINING Date: February 21, 2013 Duration: 1 day (9am - 5pm) RM380 (Member) RM450 (Non-Member) Top Management, Management Representative, Management System Committee, Engineers, Internal QMS/ EMS/ PSH MS Auditors The Electronic Industry Citizenship Coalition (EICC) is a group of companies working together to create a comprehensive set of tools and methods that support credible implementation of the Code of Conduct throughout the Electronics and Information and Communications Technology (ICT) supply chain. The Electronic Industry Code of Conduct is a code of best business practices adopted and implemented by some of the world s major electronics brands and their suppliers. The goal is to improve conditions in the electronics supply chain. Development of the Code was a multi-stakeholder effort, influenced by internationally-recognized standards. By consolidating and standardizing compliance, audit and reporting efforts, suppliers can focus on achieving the high standards of performance set forth by the Code. This approach is also more conducive to fostering a culture of social responsibility throughout the global electronics supply chain. Understand the framework stipulated in the EICC Code of Conduct Address the gaps between its current business code of conduct against the EICC Code of Conduct Identify measures to be taken in order to fulfill the EICC Code of Conduct. Prepare for the action taken in order to meet the EICC Code of Conduct. Introduction to EICC EICC Code of Conduct 1. Structure of the EICC Code of Conduct 2. Reference Documents to EICC Code of Conduct 3. Standard Requirement Assessment PRODUCTIVITY WORKSHOP: WASTE ELIMINATION Date: March 6-7, 2013 All Manufacturing, QA-QC, Operations, Support and Administration Personnel. Specially suited for Shop Floor to Middle Management Personnel Productivity improvement has become the mantra of manufacturing management in Malaysia in preparation for regional and global challenges. Many managers focus exclusively in cut-cost to achieve while people on the shop-floor focus on more output. This hands-on training uses the 7 Waste (MUDA) elimination framework and is designed to equip those with the knowledge and clear methodology to systematically identify, quantify, analyze and reduce waste and increase productivity. Explain the relationship between productivity and waste Identify the 7 waste and give examples for each Quantify wastes Identify causes and suggest solutions Use PDCA methodology and waste reduction worksheet to drive the waste reduction process The Manufacturing Challenge Productivity and Waste Waste of Time (Waiting) Waste of (Excessive) Motion Waste of (Excessive) Transport Waste of Defects (Poor Quality) Waste of Process Waste of Excessive Stock Waste of Overproduction Waste Reduction Strategy NOTE: There will be Practical Sessions, Case Studies and Written Test 29

30 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT 7 STEPS OF HIGHLY EFFECTIVE AUTONOMOUS MAINTENANCE TRAINING Date: April 25-26, 2013 Managers, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians. Autonomous Maintenance is one of the five pillars of Total Productive Maintenance (TPM). With the goal in mind, TPM involves activities that maximize the overall effectiveness of the plant equipment during its entire life cycle. Autonomous maintenance breaks the old paradigm that said, I run the machine, you fix the machine. The new paradigm is that we are all responsible for our equipment, our plant and our future. Autonomous means independent, and many activities focus on developing operator skills so they can perform cleaning, inspection, lubrication, and other routine tasks without maintenance assistance. While maintenance simply means to maintain and monitor basic condition, which is different from repairing things after they breakdown. Understanding the framework and concept in implementing Autonomous Maintenance. Focusing on team and support efforts for Autonomous Maintenance effectiveness. Developing a provisional standard for routine cleaning and inspection. Eliminating sources of contamination and inaccessible areas. Determining lubrication procedures, performing lubrication and documenting the procedures in a provisional standard. Improving workplace management and control. Striving onwards with advances improvement activities. INTRODUCTION TO AUTONOMOUS MAINTENANCE TEAMWORK FOR AUTONOMOUS MAINTENANCE INITIAL CLEANING AND INSPECTION ELIMINATING SOURCES OF CONTAMINATION AND INACCESSIBLE AREAS LUBRICATION AND ESTABLISHING PROVISIONAL STANDARDS TRAINING FOR AND CONDUCTING GENERAL INSPECTION IMPROVING WORKPLACE MANAGEMENT AND CONTROL STRIVING ONWARDS WITH ADVANCED IMPROVEMENT ACTIVITIES TEKNIK PENINGKATAN KUALITI UNTUK QC Date: May 6-7, 2013 QC/QA inspectors/leaders who are responsible for doing day-to-day QC activities such as Incoming, outgoing and in-process Inspection and Quality Control activities This training is designed to upgrade the knowledge and skill level of QC Inspectors/Controllers/ Leaders/Supervisors so that they can make a significant contribution to the Quality Improvement journey rather than just their normal role of inspect and check for quality. It focuses on skills needed to identify root cause of quality problems, use of Statistical Process Control in controlling product quality and Poka-yoke (Mistake proofing) techniques. It also focuses on proper use of Plan-Do-Check-Action cycle to improve effectiveness of quality control and improvement efforts. It is the bridge leading to higher level quality training such ISO9001 and Total Quality Management. Apply PDCA principle to improve quality at the work place Explain and use 5W-2H technique for problem analysis Explain and use 5 Why and Fish-bone chart techniques for Root cause identification To collect data and construct Histogram To read and interpret Control Charts Pengenalan konsep Kualiti Konsep pencegahan Mencari punca sebenar Sistem Poka-yoke (Fail-safe) Kaedah SPC Kemahiran QC Materials Supply 30

31 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT TEKNIK- TEKNIK PENINGKATAN PRODUKTIVITI Date: September 4-5, 2013 A must for Managers, Department Heads, Executives and Supervisors QUALITY MANAGEMENT SYSTEM MODEL GENERATION TRAINING Date: October 17-18, 2013 Managers, QMR, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians. Conducted in Bahasa Malaysia, this course helps explore productivity issues at work areas and introduces effective techniques for identifying opportunities for productivity improvement and methods for generating solutions to address productivity obstacles. This process is ultimately the key to survival of any organization and should be a development goal and the concern of all members irrespective of their positions in the company. Explain the importance of analyzing and improving productivity in today s business environment Define and measure productivity Indentify opportunities for productivity improvement Identify obstacles to productivity Develop and evaluate productivity improvement ideas Develop action plans to implement productivity improvement ideas Sejarah Produktiviti / Hasil Kerja & Apa Itu Produktiviti? Perspektif Kejuruteraan Industri / Perspektif Cara dan Penyusunan Perspektif Perniagaan Teknik-Teknik Produktiviti Pengukuran Kerja Model Rujukan Penyelenggaraan Produktiviti Menyeluruh (TPM) Pengurangan Kos Bahan / Pengurusan Kos Tentu Ukur (Benchmarking) Tindakan Mengelak Pembaziran dan Meningkatkan Produktiviti There are countless specific quality management system models emerging. Entirely new specific standard on quality management system are established and published from ISO 9001:2008. However, upstarts are challenging the fundamentals, some of whom are struggling feverishly to reinvent the existing quality management system. How do you imagine your organization s quality management system might look two, five, or ten years from now? Will you able to sustain and maintain it effectively? Will you face new requirements that will be imposed by your customers? Address what a QMS Model actually is by referring to the 9 Building Blocks of QMS Model Generation. Unbundling QMS Model with Goal-based and Risk-based QMS. Design an effective QMS based on numbers of techniques and tools. Strategize constructively QMS Model and examine its environment. Modeling the QMS as an Effective Business System Model. THE PLATFORM UNDERSTANDING PATTERNS OF QMS DESIGNING AN EFFECTIVE QMS MODEL STRATEGIZING THE QMS MODEL PROCESSING THE QMS MODEL DESIGN BEYOND THE QMS MODELS 31

32 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT QUALITY IMPROVEMENT TRAINING Date: November 12-13, 2013 A must for Managers, Department Heads, Executives and Supervisors In today s competitive market, quality is a survival issue. To be able to build high quality products at competitive cost, all our personnel must be able to build-in quality. Very often, production personnel consider quality to be the responsibility of other departments such as QA/QC and focus mainly on production targets. This training will refocus on the Quality aspect of their job and re-emphasize the importance of Quality in the company s survival. Explain the importance of analyzing and improving quality in today s business environment Define and measure quality Indentify opportunities for quality improvement Develop and evaluate quality improvement ideas Develop action plans to implement quality improvement ideas Meaning of Quality Quality Status How to Achieve Quality Zero Defect Prevention: Mixing Prevention: Rejects Visual Control Systems KAIZEN SIMPLEOGY - SIX EASY STEPS TO IMPROVEMENT TRAINING Date: December 11-12, 2013 Managers, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians. Kaizen is a system that involves every employee - from upper management to the cleaning crew. Everyone is encouraged to come up with small improvement suggestions on a regular basis. This is not a once a month or once a year activity. It is continuous. Japanese companies, such as Toyota and Canon, a total of 60 to 70 suggestions per employee per year are written down, shared and implemented. Kaizen involves setting standards and then continually improving those standards. To support the higher standards Kaizen also involves providing the training, materials and supervision that is needed for employees to achieve the higher standards and maintain their ability to meet those standards on an on-going basis. Understanding the framework and concept of Kaizen. Recognizing the Kaizen 6-Steps as the fundamental towards effective improvement steps. Uncovering waste and identifying improvement systematically. Applying simple analysis techniques. Generating improvement ideas by using Six General Rules of Ideas Generation Model. Establishing implementation plan based on Six Check Points Planning. Executing the improvement based on the established framework Maintaining the action taken. INTRODUCTION DISCOVER IMPROVEMENT POTENTIALS ANALYZING CURRENT METHODS IDEAS GENERATION IMPLEMENTATION PLAN DEVELOPMENT EXECUTING THE PLAN EVALUATING FOR EFFECTIVENESS IT 32

33 SALES AND MARKETING LEADING YOUR SALES TEAM FOR SUCCESS Date: April 1-2, 2013 Sales & Marketing Directors and Managers Competition is increasing in all markets and the demand for better and better customer service standards are promoted through the growing consumer choices. It is disheartening to see that many Sales Managers are poorly recruited, trained and motivated to perform very complex duties. They manage more than lead and find it difficult to obtain the desired results. In sales management today, Sales Head must lead and not manage. This is the essence that will be delivered in this session. Motivate the Sales Team Carry out effective sales evaluation exercises Focus on key success factors for sales leadership and management Use the various forms in managing the sales team Plan and control selling events The Functions and Role of the Sales Leader The Selection Process Sales Planning and Reporting Forms Sales Territory Development Motivating the Sales Team Developing a Sales Compensation Plan Sales Leadership and Supervision Planning and Control Sales Evaluation EFFECTIVELY HANDLING DIFFICULT CUSTOMERS AND COMPLAINTS Date: June 19-20, 2013 RM1,200 (Member) R1,350 (Non-Member) All salespeople encounter challenging selling situation, difficult customers and complaints. All buyers, at sometime or other, express objections and service complaints to the salespeople. As the selling environment become more competitive, customers have become more complicated and demanding. And, the selling situations become more complex and require the salespeople to strengthen their service ability. Thus, it is highly essential to equip the salespeople with necessary knowledge and skills that support them and guide them in managing these challenging selling situations. To expose the sales people to the concept and principles of managing customer relationships, expect ation and service issues. Module 1: Foundation of Solid Customer Relationship Module 2: Understanding Customers Module 3: Customer Service Essentials Module 4: Managing Customer Complaints Module 5: Handling Difficult Customer Module 6: Build Preventive Measure to Avoid Future Complains Sales Leaders, Sales & Marketing Personnel 33

34 SALES AND MARKETING KEY ACCOUNT MANAGEMENT Date: December 9-10, 2013 Marketing & Sales Directors, Managers, Executives, Sole Proprietors and Business Development Personnel Key Accounts Management helps companies gain the status of strategic rather than commodity supplier to their major customers, guarding margins and improving security of customer retention. Key Accounts Management concentrates on how to develop profitable customers. This programme is designed to help companies manage their key accounts effectively before it is lost to the competition. Sales personnel must learn to manage them well in order that the customers to continue to come back again and again. Identify key accounts target for managing Understand the process of managing the account Obtain referrals for new businesses, if any Develop a relationship-building plan - bonding techniques Conduct effective sales meetings relating to managing of key account Value each account as a main contributor to the company s overall business performance The Value Chain of Your Organization The Buying Team Negotiation-Selling Strategy Developing a Relationship-Building Plan Manage the Account Control and Measuring Success Managing Service Breakdown 34

35 SUPERVISORY AND MOTIVATIONAL SKILLS VISIONARY LEADERSHIP THAT BUILDS VALUE In today s business environment, the leader can no longer ignore the challenges that lie ahead. He or she must become aware of the changes that demand a higher level of leadership quality, greater self-motivation, excellent team building skills and performance orientation to thrive in an uncertain and ever-changing condition. Leaders must be visionary and embrace a values-oriented thinking instead of taking a fire-fighting stance to resolve problems and addressing of issues. They would be able to build and develop themselves and effective teams to then, transmit the vision of the company into reality. This calls for passionate leadership, ownership and action-orientation. Date: April 18-19, 2013 RM1,200 (Member) RM1,350 (Non-Member) Managers, Head of Department and also Executives. To develop and become aware of the importance of good values and positive attitude in the workplace. To deal with the obstacles of personal leadership, direction and team effectiveness. To achieve the goals and objectives of self, team and organization. Apply the success matrix and set goals. To understand team building dynamics and apply effective team building skills. To develop action plans for high performance and evaluation Developing Leadership Advantage Leaders Must Lead and Motivate Dynamic Leaders Build High Performance Teams Leaders and Performance Management KEMAHIRAN PENYELIAAN ALAF BARU Date: May 8-9, 2013 Ketua barisan, penyelia dan operator. Kursus ini direka khas untuk memberi panduan kepada penyelia di alaf baru ini kemahiran yang mereka sangat perlukan untuk menjalankan tugas mereka dengan lebih berkesan lagi. Cabaran bagi Organisasi sekarang ialah mencari jalan mencapai matlamat dengan sumber yang sedikit. Ini memerlukan penyelia yang kemahiran yang tinggi yang bijak melaksanakan tugas serta berinovasi. Memahami tugas dan peranan penyelia Merancang perkembangan pekerja mereka Menetapkan matlamat yang bermakna bagi pekerja mereka Meningkatkan kemahiran kepemimpinan Mengguna teknik komunikasi yang berkesan Memulakan tugas anda sebagai Penyelia Bermula dengan Matlamat Merancang Menyusun: Memahami 4M Memimpin Pasukan Anda Mengganda keupayaan anda melalui mendelegasi Berkomunikasi: Bercakap dan Mendengar Mengawal 35

36 SUPERVISORY AND MOTIVATIONAL SKILLS ADVANCED SUPERVISORY SKILLS Date: June 24-25, 2013 Supervisors from all Industries Skilled supervisors are an asset to any organization. They are responsible for the performance and productivity of their subordinates. This programme equips the participants with the skills and techniques of modern supervision. It is structured to refresh and stimulate more effective supervisor y practices in manufacturing industries. Apply appropriate communication techniques to enhance their human relation skills Increase cooperation from workers through proper motivation techniques Understand their role in improving quality at the workplace Enhance productivity through process and worker s commitment Understanding the Organization Positive Communication Brings About Success High Performance Employees Staff Motivation at the Workplace Project Management Productivity Quality Control of Your Work and Your Product MOTIVATING YOUR EMPLOYEES FOR HIGHER PRODUCTIVITY AND PERFORMANCE (Conducted in Mandarin) Date: July 25-26, 2013 Managers, Executives, Supervisors, Line-Leaders & Those involved in the management/supervision people The skill of motivating people at the workplace is one of the most important leadership qualities of an effective manager or supervisor. An empowering leader must apply the skills of motivating people as a competitive edge so as to achieve higher organizational performance. Conducted in Mandarin, this training provides some state of the art motivational concepts as well as enables participants to develop the skills of motivating people. Understand and apply the important concepts and principles of interpersonal and organizational communication Motivate and influence people more effectively and confidently Promote individual, team and organizational performance by rendering good leadership Motivating People as the Key to Success and Excellence The Miracle of Motivating Individuals - Satisfaction, Security, Self-Growth and Success Establishing the Win-Win Philosophy of Life Practicing the 3 Basic Principles of the Professional Work Attitude - Performance, Rationality and On-Going Improvement (PRO) Understand Individual Differences - Values, Perceptions, Beliefs, Attitudes, Needs, Goals, Personality, Ability The Techniques of Motivating People The Practical Skills of Expressing Appreciation of Praising People Effectively The Practical Skills of Praising Staff for Good Performance Post-Training Application of Effective Motivational Skills 36

37 SUPERVISORY AND MOTIVATIONAL SKILLS KEPIMPINAN DAN KEMAHIRAN MOTIVASI UNTUK KETUA OPERATOR Date: August 14-15, 2013 Line Leaders and Operators who have the potential to be trained to handle greater responsibility. This programme provides participants with the skills to motivate line operators handle grievances and complaints effectively and to coach and counsel subordinates towards positive change and increased productivity. Teambuilding is interspersed throughout the programme. Understand that they have the responsibility to lead; Build their knowledge, skill and attitude as leaders; Accept each person as an individual and be able to motivate them to perform progressively; Develop an objective awareness and understanding of their roles in respect of themselves and their organisation; Understand the concept of internal customers and teamworking for synergistic results; Develop a positive work attitude; and Communicate effectively. Tanggungjawab di dalam Penyeliaan Kepimpinan di dalam Penyeliaan Kemahiran Pemimpin Situational yang Berkesan Asas Komunikasi Kemahiran Hubungan Kemanusiaan Menggerakkan Prestasi Menyelia Prestasi Kajian Kes SIKAP KERJA POSITIF Date: September 19-20, 2013 Ketua barisan, penyelia dan operator. Ramai orang tidak memperolehi kepuasan dalam kerja. Ada yang kerja tetapi prestasi mereka tidak mencapai tahap yang terbaik. Terdapat berbagai-bagai sebab, tetapi kenyataannya adalah kita perlu kerja. Jadi jika kita perlu melakukan sesuatu, biarlah kita melakukannya dengan hati yang rela, gembira dan baik dalam tugas kita. Terlebih dahulu, kita perlu tahu apakah tugas kita dan bagaimana untuk melakukannya dengan lebih baik dan berinovasi. Lepas itu, kita perlu tahu kenapa kita mesti melakukan tugas dengan baik melalui kerelaan hati dan motivasi diri. Memahami kepentingan tanggungjawab dan peranan mereka dalam oganisasi Memperoleh kepuasan dan kebangaan terhadap kerja mereka Mengawal arah dan tujuan kerjaya dan kehidupan mereka Meningkatkan sikap positif dan interaksi dengan orang atasan dan rakan sekerja Menghindari dari tuduh-menuduh dan alasan-alasan lain Mengambil tanggungjawab terhadap kejayaan pasukan dan hasil syarikat MOTIVASI DIRI PENGURUSAN DIRI FIKIRAN POSITIF BUDAYA KORPORAT BEKERJA DENGAN BAIK BERSAMA-SAMA BOS ANDA KERJA SEPASUKAN UNTUK HASIL MENANG-MENANG PERSEDIAAN UNTUK KEMAJUAN DAN PELUANG 37

38 SUPERVISORY AND MOTIVATIONAL SKILLS KEMAHIRAN PENYELIAAN LANJUTAN Date: December 11-12, 2013 Suitable for All Supervisors Penyelia yang mahir merupakan satu asset kepada syarikat. Mereka bertanggung jawab keatas prestasi dan produktiviti pekerja mereka. Kursus ini akan melengkapkan penyelia dengan cara yang betul bagi mereka menjalankan tugas dengan baik dan mengalakkan pekerja melakukan kerja pada tahap prestasi yang tinggi. Ia bertujuan memberi pandangan dan kemahiran yang amat di perlukan oleh penyelia untuk menghadapi tugasan mereka di tempat kerja. Meningkatkan kemahiran penyeliaan mereka untuk menggalakkan tahap prestasi yang lebih tinggi dari pekerja Memahami bagaimana mereka dapat meningkatkan produktiviti kerja melalui kemahiran kemanusiaan yang baik Memahami konsep kualiti dan produktiviti di dalam syarikat Perubahan Dalam Organisasi Masa Kini Mencapai Kejayaan Melalui Komunikasi Positif Pengurusan Prestasi Pekerja Memotivasikan Para Pekerja Implimentasi Projek Mempertingkatkan Produktiviti Pengawalan Kualiti 38

39 TECHNICAL AND WELDING BASIC ELECTRICITY TROUBLESHOOTING FOR INDUSTRIES Date: March 4-5, 2013 Technical personnel who are directly or indirectly involve in the operation and maintenance of electrical equipments and machines in the industries. Most equipments and machines in the industries are driven by electricity. Equipments and machines are identified to be the main driving power for the operation of the industries. Understanding minimum basic electricity and troubleshooting that could possibly of great assistance to personnel handling the electrical equipments and machines in the industries. Equipments and machines may fail to function unexpectedly. To ensure equipments and machines consistently operates at optimum level, they must be properly operate and maintain by the relevant knowledge and experience person nel. To achieve the above target, personnel operating the equipments and machines must be well trained by the experts. Better understanding of basic electrical circuits. To provide appropriate guides to troubleshooting failures of electrical circuits. Introduction: Basic Electrical Circuit. Basic components and functionality of each component of electrical circuits. Types of current (alternating and direct current) Types of electrical circuit wiring (series and parallel). Conductor (type of cable, size and current rating). Insulation (type of insulation and functionality). Simple theory of electrical (energy, power, current, voltage, power factor etc.). Common faults and troubleshooting. How to reduces failures of electrical circuits. ELECTRICAL MAINTENANCE AND TROUBLESHOOTING Date: July 1-2, 2013 Technical and industrial personnel who are directly and indirectly involve in the operation and maintenance of electrical wiring in the building (industrial, commercial, education etc.). Electrical installation is part of a vital component for the building such as commercial, industrial, domestic and other types of buildings. Electrical power source to the building is required for the operation of the equipments, machines, lightings and other types of loads. Failure of electrical system such as open circuited, short circuited may seriously disrupt the functionalities of the equipments, machines and other types of loads under its controlled. Consequently may also distorted the smooth operation of the building. The technical personnel who are directly responsible to look after the electrical system inclusive of wiring in a building must be fully equipped with relevant knowledge, vast experiences and skills. The exposure of proper wiring system. Better understanding purpose of wiring. Best approach of maintenance of wiring and troubleshooting. Reduce failures of wiring and promote smooth operation. Reduce maintenance cost. Introduction. Definition of electrical installation Purpose of electrical installation. Types of wiring Types of cable. Size and cable rating (voltage & current rating). Technical drawings (symbols, schematic drawing, wiring drawing, control drawing). Distribution Board (DB). Final circuits (power & lighting circuits). Wiring protection system (Fuse, MCB, MCCB, RCCB etc.). Testing of electrical wiring. Common faults and troubleshooting of electrical wiring. Safety of electrical wiring. 39

40 TECHNICAL AND WELDING MAINTENANCE OF ELECTRICAL SWITCHBOARD AND TROUBLESHOOTING Date: October 21-22, 2013 Technical personnel who are directly or indirectly assigned to do the operation and maintenance of electrical switchboard. Electrical switchboard is a part of electrical system of installation. Switchboard is also recognized as the hub of electrical supply to a building. Its main functions as the followings:- Receiving the source of supply; Control the source of supply; Distributing the source of supply; and Protecting the source of supply. It is static equipment and normally reliable. However through practical experiences, sometimes unexpected faults may occurs at any time. Failure of switchboard operation may seriously disrupt the smooth operation of the industries. Therefore to avoid or minimize the occurrence of failures to the switchboard, appropriate ways of handling, supervision and maintenance of switchboard should be adopted. The technical personnel who are assigned to do the operation and maintenance of switchboard must be fully equipped with extra knowledge, experience and skills. To upgrade knowledge, experience and skills. To minimize downtime due to failures. To minimize cost of maintenance. Introduction. Components of switchboard. Basic working principles of switchboard. Operation and maintenance of switchboard. Types of faults and troubleshooting. of switchboard. 40

41 FMM Institute Malacca Branch IN-HOUSE CUSTOMIZED TRAINING FMM Institute Malacca Branch is able to tailor-make In-House Training Programmes to suit individual company s need. Course outlines and objectives are discussed with companies in order to customize the courses and the facilitators will develop the training materials accordingly. ALL FMM Institute Training Programmes can be offered on an In-House basis. The benefits are : are customized to suit training objectives Conducted at own premise Cost Effective and Flexible Scheduling Pool of Experienced Trainers with relevant experiences Enhance Team Dynamics Find out about our FMM Institute In-House Training Solutions TOP MOST POPULAR IN-HOUSE PROGRAMMES MANAGEMENT AND EXECUTIVE MANAGEMENT Essential Management Skills Coaching and Mentoring Skills SUPERVISORY AND MOTIVATIONAL SKILLS Kemahiran Penyeliaan Berkesan OJT & Buku Panduan Latihan Teknik Kawalan Kualiti Untuk QC Lean Manufacturing Concept Problem Solving & Decision Making Skills Effective Report Writing Skills Effective Supervisory & Leadership Skills Creative Thinking & Problem Solving QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT Introduction to First Aid & CPR Mastering Safe Forklift Driving Problem Solving Techniques with 7QC Tools Productivity Improvement Techniques INDUSTRIAL SAFETY AND ENVIRONMENT MANAGEMENT Safety & Health Awareness at Workplace How to Establish a Safety Committee HUMAN RESOURCE AND INDUSTRIAL RELATIONS Effective Domestic Inquiry Understanding the Employment Act 1955 Effective Disciplinary Management HR Administrations & Practices PROCUREMENT AND LOGISTICS Coaching & Counseling Skills The Approach to Handling IR Cases For further details, please contact: Ms Low Lai Ching [ lai_ching@fmm.org.my ] Material Planning and Control Inventory & Store Management SALES AND MARKETING Excellent Customers Service Handling Customer Complaints Effective Negotiation Skills for Purchasers Cost & Cycle Time Reduction for Profits Leading Your Sales Team To Success Sales Negotiation Skills ENGINEERING AND MAINTENANCE Root Cause Analysis for Maintenance Poka Yoke / Six Sigma Total Productive Maintenance Penyelengaraan Asas Untuk Juruteknik 41

42 FMM Institute Malacca Branch CERTIFICATE PROGRAMMES FMM EXECUTIVE CERTIFICATE IN HUMAN RESOURCE AND INDUSTRIAL RELATIONS In today s competitive world of employment, Certification on special fields is one of the most important credentials as it assures competence and the expert ability to get the job done. FMM Institute in its mission to establish itself as a center of excellence is constantly trying to help individuals from various disciplines, industries, and sectors obtain professional certification to raise their performance level and promote better employment opportunities. FMM Institute s Certificate Programmes are therefore carefully selected, customized and specially designed to meet the needs of specific industries. Provide knowledge and awareness of the operational and strategic roles of Human Resource in an organization Gain an understanding of the principles and practices of compensation management, performance management and organizational behavior Gain an insight into the laws, systems and practices of Human Resource Management and Industrial Relations in Malaysia FMM - NIOSH CERTIFICATE IN SAFETY AND HEALTH OFFICER Approved by DOSH Provide in-depth professional knowledge and skills for effective Occupational Safety and Health Management practices Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities Create opportunities for career advancement and development in Occupational Safety and Health within an organization Prepare participants for the Safety and Health Officer Examination conducted by NIOSH FMM CERTIFICATE IN STEAM ENGINEER Provide in-depth professional knowledge & skills for sound and effective Boiler / Steam Plant Operations and Management practices for operating a steam plant successfully Equip participants with the latest information on the best ways to avoid losses Prepare participants for the Steam Engineer s Examination conducted by JKKP leading to a Certified Steam Engineer FMM MNSC CERTIFICATE IN SHIPPING Approved by MNSC Update information on Shipping to the Manufacturing and Shipping Sectors To provide an understanding in general terms of current laws and practices pertaining to transport in trade Update on documentation and operating procedures involved in shipment of goods For a current update on certificate programmes being conducted at FMM Institute Malacca Branch, Kindly contact: Ms Low Lai Ching (Executive) lai_ching@fmm.org.my Tel No Fax No

43 FMM INSTITUTE - NETWORK MALACCA BRANCH D3-4, Plaza Jayamuda, JalanPelanduk Putih, Melaka Tel : Fax : fmmmalacca@fmm.org.my HEAD OFFICE Wisma FMM No 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, Kuala Lumpur Tel : Fax : / training@fmm.org.my SELANGOR BRANCH No 34, Jalan Pekedai U1/36 Hicom Glenmarie Industrial Park Shah Alam, Selangor Darul Ehsan Tel : /4471/4171 Fax : / fmmselangor@fmm.org.my JOHOR BRANCH No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park Kawasan Perindustrian Tebrau III Johor Bahru, Johor Darul Takzim Tel : Fax : /618 fmmjohor@fmm.org.my EASTERN BRANCH (Pahang, Kelantan & Terengganu) B-8014, 2nd Floor Sri Kuantan Square, Jalan Telok Sisek Kuantan, Pahang Darul Makmur Tel : /6857 Fax : fmmeastern@fmm.org.my KEDAH/PERLIS BRANCH Unit No 3, 2nd Floor No 55, Bangunan EMUM 55 Jalan Gangsa Kawasan perindustrian Mergong 2 Seberang Jalan Putra Alor Setar, Kedah Tel : /011 Fax : fmmkedahperlis@fmm.org.my 43 PENANG BRANCH 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya, Prai, Penang Tel : /4901/7805 Fax : fmmpenang@fmm.org.my NEGERI SEMBILAN BRANCH No 5 & 6 (1st Floor), Jalan S2/D38 City Centre, Seremban 2 Negeri Sembilan Darul Khusus Tel : /4471/4171 Fax : / fmmselangor@fmm.org.my PERAK BRANCH No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) Ipoh, Perak Darul Ridzuan Tel : /550/770 Fax : /331 fmmperak@fmm.org.my SABAH REPRESENTATIVE OFFICE 143, 1st Floor. Block Q, Lorong Plaza Permai 1 Alamesra Plaza Permai Sulaman Coastal Highway Kota Kinabalu, Sabah Tel : Fax : fmmsabah@fmm.org.my SARAWAK REPRESENTATIVE OFFICE Level 5 (South), Wisma STA 26, Jalan Datuk Abang Abdul Rahim Kuching, Sawarak Tel : /2787 Fax : fmmsarawak@fmm.org.my

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