A Guide to Professional Development

Transcription

1 A Guide to Professional Development Training Calendar 2013 FMM Institute Centre for Professional Development 1

2 Page Vision 8 FMM Institute Profile 9 FMM Institute Network 10 Training Schemes 11 Programme Categories: Customised In-House Programmes Corporate Training Programmes Senior Management 1.1 Gaining Competitive Advantage Through Value-Based Organisation 1.2 Setting Key Performance Indicators (KPIs) and Managing Performance Appraisal 1.3 Sun Tzu s Art of War for Corporate Leadership and Management 1.4 Talent Management and Succession Planning 1.5 Facilities Management: The Way Forward 2. Management and Performance Development 2.1 Coaching and Mentoring Skills 2.2 Effective Time Management 2.3 Emotional Intelligence at Work 2.4 Enhancing Your Creative Thinking and Problem Solving Skills 2.5 Essential Management Skills 2.6 Executive Development Programme 2.7 The Heart and Techniques of Leadership 2.8 Leadership for New Managers 2.9 Effective Negotiation Skills Using NLP 2.10 The Art of People Management Using NLP 2.11 Presentation and Communication Skills 2.12 Planning and Facilitating Effective Meetings 3. Customer Service, Sales and Retail 3.1 Bringing Out Your Personal Best in Service 3.2 Effective Customer Service and Complaints Management 3.3 Perkhidmatan Kakitangan Barisan Hadapan Yang Cemerlang 3.4 Selling in Tough Times 3.5 Enhance Your Selling Skills in the International Market and Trade Booth Conduct 3.6 Leading a Sales Team 3.7 B2B Selling Skills for a Changing Marketplace 3.8 Field Sales Coaching for Sustainanble Sales Success 3.9 Sales Negotiations 3.10 Key Account Management 3.11 Drafting a Marketing Plan 3.12 Effective Retail Management 3.13 Buying and Merchandising Techniques for the Retailers 4. Financial Management 4.1 Costing Made Simple for Planning and Control (for a Manufacturing Environment) 4.2 Finance for Non-Financial Managers and Executives 4.3 How to Prepare and Maintain Full Set of Accounts 4.4 Collecting Difficult Accounts 4.5 Managing Trade Credit Effectively

3 5. Human Resource and Industrial Relations 5.1 Effective Interviewing Skills for Managers 5.2 HR Skills for Junior Executives 5.3 Managing Performance-Based Culture in the Organisation 5.4 Managing Poor Performance 5.5 Conducting Performance Appraisal that is Acceptable to Industrial Court 5.6 Conducting Training Needs Analysis (TNA) and Evaluating Training Effectiveness 5.7 Drafting Employment Contracts, HR Letters and Documents 5.8 Law on Legislation and Dismissal Due to Sexual Harassment 5.9 Managing Employee Compensation and Benefits for Employee Attraction and Retention 6. Export Management 6.1 Shipping the Right Way: Procedures, Documentations and INCOTERMS Import and Export Fundamental Principles 6.3 Customs Procedures and Documentations 6.4 Letters of Credit (LC) 6.5 Understanding International Trade Finance Facilities 7 Operations and Logistics 7.1 Production Planning and Control 7.2 Effective Negotiation Skills for Purchasers 7.3 Inventory and Stores Management 7.4 Materials Planning and Control 7.5 Operasi Stor dan Gudang 7.6 Perancangan dan Pengawalan Inventori 7.7 Shipping Insurance and Claims Management 7.8 Supply Chain Management 7.9 Logistics Management in Manufacturing 7.10 Warehouse Management in the 21 st Century 7.11 Quality Improvement at Warehouse and Logistics 8. Quality Systems and Productivity Improvement 8.1 Understanding ISO 9001:2008 Quality Management System Requirements 8.2 ISO 9001: 2008 Quality Management System Internal Audit 8.3 Understanding the Requirements and Implementing the Customers Specific Corporate Social Responsibility Code of Conduct in the Electronic Industry 8.4 Fundamentals of Chemistry for Production/Laboratory Staff 8.5 Lean Manufacturing for Optimum Efficiency 8.6 Value Stream Mapping 8.7 Failure Mode and Effect Analysis (FMEA) 8.8 Process Control: Measurement and Calibration 8.9 Poka Yoke: Designing the Error Out 8.10 Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC 8.11 Teknik Kawalan Kualiti Untuk QC 8.12 Teknik Peningkatan Kualiti Untuk QC 8.13 Bengkel Produktiviti: Pelaksanaan 5S 8.14 Teknik-Teknik Peningkatan Produktiviti 9. Engineering and Maintenance 9.1 Packaging Industry: Current and Common Engineering Problems and Their Solutions 9.2 Solving Engineering Problems in the Plastic Industry 9.3 Practical Project Management for Industrial Engineers and Managers 9.4 Troubleshoot Industrial Automation Installations 9.5 Penyelenggaraan Asas Untuk Juruteknik 9.6 Penyelenggaraan Berjadual Terancang dan Ramalan 9.7 Poka Yoke Untuk Mencapai Kesilapan Sifar 9.8 Root Cause Failure Analysis for Maintenance

4 9.9 Schedule Planned and Predictive Maintenance 9.10 Technical Troubleshooting and Decision Making for Maintenance 10. Technical 10.1 Asas Penyelenggaraan dan Pendawaian Elektrik 10.2 Asas Kejuruteraan Elektrik Untuk Industri 10.3 Basic Electricity and Troubleshooting 10.4 Building Electrical Wiring and Troubleshooting 10.5 Operation, Maintenance and Troubleshooting for Standby Generator 11. Information and Communication Technology 11.1 Adobe Suite 11.2 Analysing Financial Data with Microsoft Excel 11.3 AUTOCAD (Basic/Intermediate/Advanced) 11.4 Data Management with PivotTable 11.5 Microsoft Excel Functions and Formulas 11.6 Microsoft Excel Macro/VBA (Advanced) 11.7 Microsoft Project (Basic/Intermediate) 11.8 Microsoft Office 12. Industrial Safety and Environmental Management 12.1 Understanding Malaysian Occupational Safety and Health Legislation 12.2 Occupational Safety and Health Leadership A Paradigm 12.3 Effective Environmental, Occupational Safety and Health Management 12.4 Accident Prevention at Workplace 12.5 Occupational First Aid Skills and CPR 12.6 Basic Emergency First Response Team 12.7 Chemical Hazard Risk Assessment (CHRA) 12.8 Mengendali Bahan Kimia Dengan Selamat 12.9 HACCP and Food Safety How to Develop an Effective Safety and Health Committee Machinery Safety and Handling of Materials Warehouse Safety and Manual Material Handling Operation Reach Truck Safety Safe Forklift Driving Skills Occupational Safety and Health Management in Hotels Awareness Workshop on Environmental Aspect and Significant Impacts 13. Supervisory and Motivational Skills 13.1 Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator 13.2 Bimbingan dan Kawalan Prestasi Kerja Untuk Ketua Operator 13.3 Kemahiran Penyeliaan Yang Berkesan 13.4 Effective Supervisory Management Skills 13.5 Kemahiran Menjalankan 'On-Job Training' Yang Berkesan 13.6 Motivasi, Kepimpinan, Hubungan Kemanusiaan dan Pembentukan Kumpulan Kerja 13.7 Sikap Kerja Positif 13.8 Increase Your Productivity Through Winning Attitude 13.9 Boosting Confidence to Increase Your Performance 14. Communication and Clerical Development 14.1 FMM English Language Proficiency Course (Level I, II and III) 14.2 English for Customer Service 14.3 Effective Communication Skills at the Workplace 14.4 Getting Results with Successful Communication 14.5 Interpersonal Skills at the Workplace 14.6 Writing Persuasive Business Proposals 14.7 Enhance Your Administrative Skills 14.8 Managing Office Records and Files Effectively 14.9 Program Pembangunan Perkeranian

5 SMEs Skills Upgrading Programmes Effective Time Management Enhancing Your Creative Thinking and Problem Solving Skills Essential Mangement Skills Executive Development Programme Presentation and Communication Skills Effective Customer Service and Complaints Management Selling in Tough Times How to Prepare and Maintain Full Set of Accounts Collecting Difficult Accounts Managing Poor Performance Production Planning and Control Effective Negotiation Skills for Purchasers Inventory and Stores Management Materials Planning and Control Operasi Stor dan Gudang Perancangan dan Pengawalan Inventori Supply Chain Management Logistics Management in Manufacturing Warehouse Management in the 21 st Century Understanding ISO 9001:2008 Quality Management System Requirements ISO 9001:2008 Quality Management System Internal Audit Alat QC dan Pelaksanaan QCC Teknik Kawalan Kualiti Untuk QC Teknik-Teknik Peningkatan Produktiviti Penyelenggaraan Asas Untuk Juruteknik Basic Electricity and Troubleshooting Accident Prevention at Workplace Occupational First Aid Skills and CPR Mengendali Bahan Kimia Dengan Selamat How to Develop an Effective Safety and Health Committee Warehouse Safety and Manual Material Handling Kemahiran Penyeliaan Yang Berkesan Sikap Kerja Positif Effective Communication Skills at the Workplace Program Pembangunan Perkeranian Managing Conventional Records and Files Effectively Effective Disciplinary Management Grievance Handling, Misconduct and 96 Domestic Inquiry 38. Practical Aspects of Human Resource Management Understanding Employment Act Effective Purchasing Management Strategic Procurement, Negotiation Skills and Cost Reduction Techniques Effective Logistics Management INCOTERMS and Its Interpretation in International Trade and Shipping 97 Documentation 44. 5S Implementation Basic Programmable Logic Controller (PLC) Equipment Efficiency Through Maintenance Management 97 5

6 47. Safety and Health at Workplace Safe Forklift Driving Skills Motivating Employees for Higher Productivity (Mandarin) Seven Leadership Skills of Highly Effective Supervisors (Mandarin) Clerical Development Programme Essential English Made Easy for Supervisors and Workers Sijil Pengurusan Stor dan Gudang Certificate in Boilerman Certificate in Energy Management Certificate in Electrical Maintenance 98 Certificate Programmes Certificate in Boilerman (Engine Drive Steam Boiler) (BM) FMM Certificate in Steam Engineer FMM Certificate in Electrical Chargeman A4 (BM) Kursus Persediaan Teori Untuk Chargeman BO FMM Certified Manager of Quality/Organisational Excellence (CMQOE) FMM Certified Quality Engineer FMM Certified Quality Technician FMM Certificate in Technician Development Programme FMM Certificate in Energy Management FMM Certificate in Safety and Health Officer FMM-MNSC Certificate in Shipping FMM Professional Certificate in Malaysian Employment Laws and Their Applications at the Workplace FMM Executive Certificate in Human Resource Management FMM Executive Certificate in Industrial Relations Management FMM Executive Certificate in Production and Operations Management FMM Executive Certificate in Lean Manufacturing FMM Certificate in Security Management FMM Sijil Pengurusan Stor dan Gudang 110 Diploma Programmes Diploma in Manufacturing Management Diploma in Logistics Management Diploma in Human Resource and Industrial Relations Diploma in Business Management 117 6

7 Professional Diploma Programmes Professional Diploma in Human Resource and Industrial Relations Professional Diploma in Logistics and Supply Chain Management Professional Diploma in Management Executive Diploma in Safety and Health Management (UTMSPACE) 120 FMM Institute Location Map 122 Registration Details and Registration Form 123 Appreciation 124 7

8 Vision FMM s Vision Making Malaysian industries globally competitive FMM Institute s Vision To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nation s surge towards developed nation status FMM Institute s Mission To establish the FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer qualifications from certificate / diploma to degree and masters level Our Quality Policy Total commitment to service excellence and quality 8

9 FMM Institute Profile FMM Institute, a subsidiary company of the Federation of Malaysian Manufacturers, was established to provide industry-relevant skills training for the manufacturing and services sectors for the continuing development of the human capital. It was incorporated on January 12, The Institute on average conducts 1,000 programmes and trains 17,000 participants in various categories of programmes nation-wide annually. In line with its primary objective to develop the potentials and enhance the skills of personnel at every level of industry, FMM Institute offers a wide range of functional corporate training programmes to cater to the needs of the manufacturing and services sectors. The Institute is also approved by the SME Corporation Malaysia to conduct SMEs Skills Upgrading Programmes for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant. Training programmes can be specially customised to meet the training needs of specific industries and be conducted on in-house basis. In-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired learning outcomes. FMM Institute believes in lifelong learning. The range of Certificate, Diploma and Professional Diploma programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancements. As an Institution of Private Higher Education (IPTS) approved by Ministry of Higher Education, the Institute offers four Diplomas accredited by the Malaysian Qualification Agency (MQA): Logistics Management, Manufacturing Management, Human Resource and Industrial Relations, and Business Management. The Head Office is housed in Wisma FMM located at Bandar Sri Damansara, Kuala Lumpur with fully-equipped training facilities, including an IT laboratory and a business information centre/library. FMM Institute has a total of eight Branches and two Representative Offices nation-wide. 9

10 FMM Institute Network Kuala Lumpur Head Office Wisma FMM, No 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, Kuala Lumpur Tel: Fax: / training@fmm.org.my Website: Programmes Contact Persons Address Public Amy/Josephine amy@fmm.org.my Customised In-House Li Choo/Norsyariza lichoo@fmm.org.my Diploma & Professional Diploma Chooi Leng/Anitha clsia@fmm.org.my Certificate & Executive Certificate Anitha/Josephine anitha@fmm.org.my Selangor Branch No 34, Jalan Pekedai U1/36 Hicom Glenmarie Industrial Park Shah Alam, Selangor Darul Ehsan Tel: /4471/4171 Fax: / fmmselangor@fmm.org.my Contact Person: Pn Siti Nazihah Ab Halim Malacca Branch D3-4, Plaza Jayamuda Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) Melaka Tel: / Fax: fmmmalacca@fmm.org.my Contact Person: Ms Low Lai Ching Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2 nd Floor, Sri Kuantan Square Jalan Telok Sisek, Kuantan Pahang Darul Makmur Tel: /6857 Fax: fmmeastern@fmm.org.my Contact Person: Cik Noor Azwani Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya, Prai Penang Tel: /4901/7805 Fax: fmmpenang@fmm.org.my Contact Person: Pn Rahayu Sakedan Sabah Representative Office 143, 1 st Floor, Block Q, Lorong Plaza Permai 1 Alamesra Plaza Permai Sulaman Coastal Highway Kota Kinabalu, Sabah Tel: Fax: fmmsabah@fmm.org.my Contact Person: Ms Florisa Sangau Negeri Sembilan Branch No 5 & 6 (1 st Floor), Jalan S2/D38, City Centre Seremban 2 Negeri Sembilan Darul Khusus Tel: /26/27 Fax: fmmnsembilan@fmm.org.my Contact Person: Pn Akmalina Kamarulzaman Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park Kawasan Perindustrian Tebrau III Johor Bahru, Johor Darul Takzim Tel: Fax: / fmmjohor@fmm.org.my Contact Person: Ms Sim Biow Siong Perak Branch No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) Ipoh Perak Darul Ridzuan Tel: /550/770 Fax: /331 fmmperak@fmm.org.my Contact Person: Mr Mahinder Singh Kedah/Perlis Branch Unit No 3, 2 nd Floor, No 55, Bangunan EMUM 55, Jalan Gangsa, Kawasan Perindustrian Mergong 2 Seberang Jalan Putra, Alor Setar, Kedah Tel: /011 Fax: fmmkedahperlis@fmm.org.my Contact Person: Pn Meeza Hassan Sarawak Representative Office Level 5 (South), Wisma STA 26, Jalan Datuk Abang Abdul Rahim Kuching Sarawak Tel: /2787 Fax: fmmsarawak@fmm.org.my Contact Person: Ms Beatrice ak Olivia Kada 10

11 Training Schemes Human Resource Development Fund (HRDF) Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows: SBL Scheme Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers. PROLUS Scheme Employers can claim for reimbursement without the need to apply for prior approval. It is only for training programmes with Approved Training Programme (ATP) status. PERLA Scheme FMM Institute will claim the entire amount directly from the employer s account with HRDF. No prior approval is needed under this scheme. However, employers are required to reserve levy through the online system for payment of course fee to FMM Institute. Employer must submit Form PSMB/PER/T2/06 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programme (ATP) status. SBL-KHAS Scheme Similar to the PERLA scheme but approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme. SMETAP Scheme The Small and Medium Enterprise (SME) Training Partners scheme is to equip SME employees with specialised skills. The course fees will be directly debited from employer s levy balances. Interested employers are required to complete the SMETAP Programme Registraion Form PSMB/STP/1/07 and submit it to the SMETAP Unit of PSMB at least two weeks prior the commencement of the programme. Approvals will be given to employers with duly completed form and without any arrears of levy. 11

12 SME Corporation Malaysia (SME Corp) Under this scheme, a total of 56 SMEs Skills Upgrading Programmes were approved by SME Corporation Malaysia to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant. Eligibility to SMEs Skills Upgrading Programmes Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM25 million or with less than 150 fulltime employees. Services sector (including ICT) - annual sales value is not more than RM5 million or with less than 50 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%). SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis. 12

13 Customised In-House Programmes 13

14 In-House Training Training courses conducted at your premise on dates of your choice! Cost effective and can be customised to meet your training objectives. All FMM Institute's training programmes can be offered on in-house basis. The benefits of FMM Institute in-house training: Customised to meet objectives Cost effectiveness Enhance team dynamics Experienced facilitators with relevant industry experience Flexible scheduling On site practical sessions All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme. Popular In-House Programmes: Management and Executive Development Developing Effective Middle Management Skills The Art of Effective Leadership Leadership and Human Relations Assertiveness Skills for Leaders and Managers Situational Leadership Essential Skills for Managers The Ultimate Managing and Conflict Resolution Skills Performance Improvement Plan: Towards Effective Performance Management The Art of Influencing and Negotiating Human Resource and Industrial Relations All About Discipline and Misconduct Conducting Recruitment Interviews Discipline and the Procedure of Conducting a Domestic Inquiry Effective Performance Appraisal Skills and Techniques Every Manager is a Human Resource Manager Managing Absenteeism at the Workplace Financial Management Finance for Non-Financial Managers and Executives Practical Debt Collection Managing Your Cost Down and Value Up Export Management International Trade, Shipping Documentation and INCOTERMS 2010 Practical Aspect of Malaysian Customs Procedures Sales and Marketing Applying SPIN Selling Strategic Marketing Planning Influencing Skills for Sales Personnel Managing Major Accounts Retail Selling Promotional Marketing 14

15 Supervisory and Motivational Skills Kemahiran Penyeliaan Yang Berkesan Teambuilding Meningkatkan Kecemerlangan Diri Di Tempat Kerja Motivasi Untuk Peningkatan Produktiviti Program Pembangunan Potensi Diri dan Motivasi Kerja Penyelesaian Masalah dan Mencapai Keputusan Yang Terbaik Sikap Proaktif Dalam Menangani Masalah Disiplin Bagi Penyelia Kecemerlangan Prestasi Kerja Kearah Peningkatan Imej Organisasi Perkhidmatan Kakitangan Barisan Hadapan Yang Cemerlang Quality Systems and Productivity Improvement Statistical Process Control (SPC) Failure Mode and Effect Analysis (FMEA) Bengkel Produktiviti: 5S Cost of Quality Cycle Time Reduction for Higher Profits and Productivity Design of Experiment (DOE) Good Manufacturing Practices (GMP) HACCP and Food Safety Food Handling and Food Safety Internal Audit to ISO 9001:2008 QMS Internal Environment Management System Auditing to ISO Understanding ISO 9001:2008 Quality Management System Requirements Understanding ISO 13485:2003 Requirements Introduction to Six Sigma Measurement System Analysis (MSA) Problem Solving with 7 QC Tools Quality Awareness for Line Operators Practical Quality Planning and Tools Practical Procedure Writing Workshop Industrial Safety and Environmental Management Accident Prevention and Investigation Basic Emergency First Response Team Chemical Handling Chemical Spillage and Management Control Procedure Chemical Waste Management Chemical Safety Management Compliance with the Factories and Machinery Act (Amendment) 2006 and Regulations Compliance with the Occupational Safety and Health Act 1994 and Its Regulations Emergency Response Plan (ERP) Emergency Response Procedure, Accident Investigation Emergency First Aid and CPR Refresher Programme Emergency Evacuation Drill Fire Prevention and Fire Fighting Safe Forklift Driving Hearing Conservation Job Safety Analysis Manual Handling Personal Protective Equipment (PPE) Safety Training for Safety Committee Members Communication and Clerical Development Certificate in English Language for Business Communication (40/60 hours) Business Communication and Interpersonal Skills Clerical Development Programme 15

16 Technical Basic Hydraulics Repair and Maintenance Welding Welding Certification Information and Communication Technology Microsoft Excel (Fundamental Advanced) Microsoft PowerPoint (Fundamental Advanced) Engineering and Maintenance Achieving Zero Defects Through Poka Yoke Basic Maintenance for Technicians Cost Reduction Techniques for Maintenance Project Management for Engineers and Technical Professionals Root Cause Analysis for Quality Improvement Operations and Logistics Line Balancing Techniques Production Planning and Control Logistics Management in Manufacturing Inventory Management Operasi Stor dan Gudang 16

17 Corporate Training Programmes 17

18 1. SENIOR MANAGEMENT 1.1 Gaining Competitive Advantage Through Value-Based Organisation Understand the framework of Value-Based Management Create value for all stakeholders Reinvent and strengthen the corporate culture Apply the Value Scorecard to measure the value created Put all the elements together in the Value Model Make the value drivers and performance measures work Plan to respond to constant change Build a Value Infrastructure and become the Company of choice Understanding Value-Based Management The Corporate Value Scorecard Value Modeling Value Drivers and Performance Measures Value-Based Compensation Value-Based Planning Value Infrastructure Implementing the Value-Based Management CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: Apr (Head Office), Oct (Head Office) Fees: FMM Members RM2,200 Non-Members RM2, Setting Key Performance Indicators (KPIs) and Managing Performance Appraisal Gain a quick overview of the characteristics of key performance Indicators (KPIs) Understand how key result indicators, performance indicators and KPIs fit together Articulate the importance of key performance indicators measurement and target setting Decide which key performance indicators to measure Choose and use key performance indicators for respective departments Develop employee performance appraisal plan Recommend appropriate actions and rewards based on performance The Role of Performance Measures Select Key Performance Indicators Critical Success Factors and Key Results Indicators Performance Appraisal Process Developing Employees Rating and Action Based on Performance CEOs, General Managers and Senior Managers. Dates: May (Head Office), Dec 2-3 (Head Office) Fees: FMM Members RM2,200 Non-Members RM2,600 18

19 1.3 Sun Tzu s Art of War for Corporate Leadership and Management Develop a successful mindset Enhance leadership qualities Improve skills in handling self, others and situations Introducing Sun Tzu s Art of War Developing Personal Success Visionary Leadership Pragmatic Application Success Matrix Priority Matrix Energy, Enthusiasm and Empathy CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: Mar (Head Office), Sep (Head Office) Fees: FMM Members RM2,200 Non-Members RM2, Talent Management and Succession Planning Understand the business benefits of talent management and succession planning Apply the tools of talent management and succession planning Know the roles and future of the person and organisation Develop the core competencies of the organisation Introduction to Talent Management and Succession Planning The Talent Management and Succession Planning Tools Roles and Future in Talent Management and Succession Planning Developing Core Competencies CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: June (Head Office), Nov (Head Office) Fees: FMM Members RM2,200 Non-Members RM2, Facilities Management: The Way Forward Understand the role of Facility Engineers/Managers and carry out their roles and responsibilities Troubleshoot and carry out various maintenance services Implement various maintenance strategies to reduce operational costs Develop key performance indicators for facility management Address safety issues in facility management Develop crisis management plan 19

20 The Role of Facility Engineers/Managers Operation and Maintenance of Various Mechanical and Electrical Services Facility General Maintenance Effective Energy and Water Consumption Management Strategies to Reduce Operational Costs Outsourcing Facility Management Computerised Maintenance Management System Safety Issues in Facility Management Crisis Management General Managers, Facility Managers/Engineers, Property/Asset Managers, Plant Engineers and Maintenance Engineers. Dates: Feb 4-5 (Head Office), Aug (Head Office) Fees: FMM Members RM2,200 Non-Members RM2,600 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 20

21 2. MANAGEMENT AND PERFORMANCE DEVELOPMENT 2.1 Coaching and Mentoring Skills In-depth understanding of the principles of mentoring, coaching and management styles Apply the coaching models in the workplace Understand that coaching is an integral part of a manager s effective leadership strategic management activity Learn what to say and how to say it when coaching Prepare, deliver and review coaching and mentoring sessions Make the right decisions including the unpleasant ones Enrol others during their leadership application The Katz Model of Skills Managing Performance Coaching at the Workplace Counseling Difficult Workers Mentoring Work Performance Mentoring System Nurturing and Retaining Key Talents Feedback Being a Mentor is a New Paradigm Mapping the Way Heads of Department, Managers and Assistant Managers. Dates: Apr (Selangor Branch), June 5-6 (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, Effective Time Management List barriers to successful time management Understand and demonstrate the use of to-do list and the ABC prioritisation technique Explain the benefits and drawback of various calendar systems Manage voic to reduce time spent checking messages Write SMART goals and develop strategies to achieve them Demonstrate how to say no Take control of matters that would derail workplace productivity Delegate tasks and assignments Develop an action plan for better use of time The Realities of Time Jump Start Your Day: Proven Time Tools that Work Time Stealers Be Gone: Eliminating Time Wasters for Good Procrastination Pest: Killing that Bug for Good Be Smart: Goal Setting for Peak Performance Organising Your Work Area and Your Paperwork I m Drowning: A Lifejacket Please Working Better with Others Meeting Time and Its Effectiveness Tactics for Managing Home Time Better 21

22 Managers, Executives and Supervisors. Dates: Mar 8-9 (Head Office), May (Selangor Branch), Oct (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Emotional Intelligence at Work Develop the paradigms to balance and manage logic and emotions daily Identify practical alternatives in dealing with emotions Focus energy into the right areas to produce optimum results in personal and professional life Create paradigms to be optimistic and responsible for self success Learn the five criteria of EQ maturity See things in a new perspective Develop trustworthiness, responsibility, proactivity and ownership Emotional Intelligence (EQ) Enhancing EQ in Human Relations Building Trust in the Workplace Self-Awareness and Growth EQ in Leadership EQ in Building Teams Success Agreement System Managers, Executives and Supervisors. Dates: May (Head Office), Aug (Selangor Branch) Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM1,200 Non-Members RM1, Enhancing Your Creative Thinking and Problem Solving Skills Analyse and interpret patterns See patterns and trends (both obvious and hidden) Identify cause and effect relationships Come up with creative, innovative and out-of-the box solutions Justify recommendations in a rational and sound manner Problem Definition and Assessment Putting Yourself Within Striking Distance Creative Techniques and Tools I Creative Techniques and Tools II Managers, Strategic Planners, Entrepreneurs and Executives. Dates: Jan (Head Office), Apr (Selangor Branch), July (Head Office), Sep (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1,500 22

23 2.5 Essential Management Skills Appreciate the role of the modern manager in line with organisation s vision and goals Develop self awareness and better management values Improve interpersonal skills to play a more effective role as managers Motivate themselves and their teams Cultivate better leadership skills and techniques to enhance a better working environment Apply effective communication skills to create a caring, trusting, honest and respectful environment Build a dynamic team that is able to achieve high performance Accept accountability and accept or adapt to changes Management Style Personal Awareness Interpersonal Skills Motivating Ourselves and Others Developing Leadership Styles Communication Par Excellence Building a Dynamic Team Managing Change Managers, Executives, Supervisors and others who need to acquire managerial skills to ensure better performance. Dates: Feb (Head Office), May (Selangor Branch), Aug (Head Office), Oct 1-2 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Executive Development Programme Understand the concept, process and functions of management and to review their roles within the organisation Improve the quality of performance, productivity and work effectiveness through goal-setting, planning, organising and controlling Handle time and stress in their daily routine Manage themselves and others Gain confidence in managing their work problems and make effective decisions Acquire knowledge on their personal leadership styles and learn how to improve The Basic and Essential Management Skills Planning, Organising and Controling Skills Managing Time and Stress Managing Self and Others Developing Effective Communication Skills Team Building Skills The Art of Problem Solving Potential Managers, Assistant Managers and Executives. 23

24 Dates: June (Head Office), Dec 4-5 (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, The Heart and Techniques of Leadership Choose to build communication bridges for better relationships Learn the Situational Leadership model Practice coaching and mentoring skills to next level Lead by role-modelling the values of leadership Realise that Emotional Intelligence (EQ) is the foundation of effective leadership Create strategies to build and sustain trust as the leader in your team Leadership Style Diagnosis The Katz Model of Skills Leadership Styles Coaching at Workplace Emotional Intelligence Choices Emotional Intelligence Leadership Success Formula Managing Consequences Managers, Executives, Team Leaders and Supervisors. Dates: Feb 4-5 (Selangor Branch), July (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Leadership for New Managers Identify and adopt effective leadership characteristics Develop and cultivate personal leadership behaviour Win the respect and loyalty of team members Initiate and manage a problem solving process Set goals and objectives Communicate clearly The True Meaning of Leadership Characteristics and Attributes of an Effective Leader Self Transformation and Transformational Leadership Nurturing a Vision Goal and Setting Problem Solving Leadership Communication Change Management Managers and Assistant Managers. Dates: June (Head Office), Nov (Head Office) Fees: FMM Members RM1,200 Non-Members RM1,500 24

25 2.9 Effective Negotiation Skills Using NLP Understand the critical issues that influence the outcome of a negotiation process Master effective negotiation skills and maximise value in their negotiations Negotiate with confidence and develop greater negotiation consciousness Apply the proven negotiation concepts/theories in the real world Develop an effective negotiation strategy that is flexible and appropriate in various circumstances Produce a legally binding contract that incorporates all of the negotiated terms and conditions Negotiation Skills Basics Practical Negotiation Framework Handling Relationship Issues in Negotiations Maximising Outcomes of Negotiations Using NLP Negotiation Paradigm Tactics for Handling Difficult Negotiators The Power of Preparation The Art of Negotiating Negotiation Action Plan Sales, Purchasing and Marketing professionals who need to enhance their negotiation skills. Dates: May (Selangor Branch), Aug (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, The Art of People Management Using NLP Gain insight into factors that can motivate others to higher levels Understand the principles of human behaviours and the relations between thoughts, behaviours and results Aware of emotions and their impact on behaviour and performance Utilise rapport techniques that allow participants to manage others at a deeper level Recognise the meaning of subtle shifts in the body language of others Creating Awareness, Emotional Mastery and People Management Developing a Positive Attitude Observing Others Creating Emotional Relations with Others Preferred Thinking Styles Mastering Emotions Creating Action Plans Managers, Assistant Managers, Supervisors and Team Leaders. Dates: Feb (Selangor Branch), July (Head Office), Oct 9-10 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1,500 25

26 2.11 Presentation and Communication Skills Improve presentation abilities Build greater interpersonal relationships Enhance job performance Become a better communicator Is Communication Really that Important? Communication is the Main Ingredient in Service Culture Pre-Presentation Planning Presentation Planning Sheet Effective Presentation Skills Improve Your Handouts Group Presentation Project Obstacles in Communication Communication in the Office Be a Good Listener The Amazing Power of Human Relations Art of Criticism Communication is the Way to Teamwork Managers, Executives, Supervisors, Manufacturing/Service staff and those who want to enhance their presentation and communicative skills as well as to further improve interpersonal relationships. Dates: Mar (Selangor Branch), July 3-4 (Head Office), Oct 7-8 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Planning and Facilitating Effective Meeting Gain greater confidence when facilitating meetings Better use of time for you and your organisation through more effective facilitation of meetings Better planning process to achieve the desired results in meeting objectives Apply strategies for coping with difficult people when facilitating meetings The Five Rules of Facilitation Planning a Productive Meeting Executing a Productive Meeting Facilitating Discussion and Decisions Communication Skills for Facilitators Dealing with Challenges Crowd Control Facilitation Conclusion Heads of Department, Managers and those who facilitate groups or teams. Dates: Apr (Selangor Branch), Oct 7-8 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1,500 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 26

27 3. CUSTOMER SERVICE, SALES AND RETAIL 3.1 Bringing Out Your Personal Best in Service Recognise the power of servicing from the heart Put forth customer-driven attitude to provide legendary services Proactively manage self to deliver the service expectations Enhance service professionalism to create a lasting service impression Service Basics Customer Interaction Cycle Lifetime Value of Your Customers Service Perception The ASK Factor Service from Within Personal Service Goals and Values The Service Attitude Service with Heart Service Leadership Customer servicing staff. Dates: Feb 4-5 (Head Office), Sep (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, Effective Customer Service and Complaints Management Save money by doing what your customers want and eliminating what they don t really care about Balance customer needs with the reality of your business operations Create and keep a service gap between you and your competitors Reduce customer complaints Spot areas needing immediate improvement Develop an attitude of surprising and delighting the customer Use measurement to reward rather than punish Preparing the Organisation Developing Customer Focus Creating a Strategy for Excellent Service Designing a System to Consistently Deliver Training and Supporting Our Front-Liners Measuring and Implementing an Excellent Customer Service Programme Complaints Management: Changing Complaints to Compliments This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department. 27

28 Dates: Mar (Selangor Branch), May 8-9 (Head Office), July (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Perkhidmatan Kakitangan Barisan Hadapan Yang Cemerlang Memahami kepentingan kepuasan pelanggan; kesannya terhadap kerja mereka dan imej syarikat serta produknya Bermotivasi untuk melayan pelanggan, sama ada pelanggan dalaman atau pelanggan luaran Memahami bahawa kepuasan pelanggan adalah ditakrifkan oleh pelanggan sendiri Berkomunikasi dengan lebih berkesan melalui kemahiran mendengar dan menyoal dan komunikasi asertif Memahami dan mempraktikkan prinsip hubungan kemanusiaan Menghadapi aduan pelanggan melalui 7 langkah yang berkesan Membalas, bukan bertindak dengan secara positif untuk penyelesaian menang-menang serta mendapat keyakinan pelanggan Menyedari tentang kepentingan bekerja sebagai satu pasukan untuk perkhidmatan yang cemerlang Kepentingan Kepuasan Pelanggan Perkhidmatan Pelanggan Vs Kepuasan Pelanggan Mendapatkan Keyakinan Pelanggan Kemahiran Motivasi Komunikasi Secara Asertif Mengurus Aduan Pelanggan Teknik Untuk Mengurangkan Tekanan dan Menyenangkan Pelanggan Kemahiran Hubungan Kemanusiaan Kerja Sepasukan Untuk Perkhidmatan Yang Cemerlang Kakitangan barisan hadapan. Dates: June (Head Office), Nov (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, Selling in Tough Times Apply benefit selling on customers Conduct a proper sales presentation Read buying signals Close more sales by using six simple closing techniques The Planning Process Presenting Your Products (Video Supported) Reading Buying Signals and Closing the Sales Selling Against Your Competitors Handling Tough Customers 28

29 Sales Personnel and those who want to know how to increase their sales during these competitive times. Dates: Jan (Head Office), July (Head Office) Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM1,200 Non-Members RM1, Enhance Your Selling Skills in the International Market and Trade Booth Conduct Learn how to apply benefit selling on customers Conduct a proper sales presentation to clients Read buying behaviour of customers and respond accordingly Increase the confident level of the sales staff Understand the International Market Know Your Overseas Competitors Selling Values to Your Customers Prospecting and Qualifying Your Customers Developing a Relationship Building Plan Sales Planning and Reporting Forms Selling Techniques at Trade Shows Managing Service Breakdown Sales Managers, Business Development Managers, Entrepreneurs and Sales Executives. Dates: Mar (Selangor Branch), June (Head Office), Oct (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Leading a Sales Team Motivate the sales team Carry out an effective sales evaluation exercise Focus on key success factors for sales leadership and management Use the various forms in managing the sales team Plan and control selling events The Functions and Role of the Sales Leader The Selection Process Sales Planning and Reporting Forms Sales Territory Development Motivating the Sales Team Developing a Sales Compensation Plan Sales Leadership and Supervision Planning and Control Sales Evaluation Sales/Marketing Directors and Managers. 29

30 Dates: June (Selangor Branch), Dec (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, B2B Selling Skills for a Challenging Marketplace Prepare a result-focus business to business (B2B) sales goal Probe and make customer-centric sales proposition Demonstrate customer-engaging sales techniques for achieving bigger sales success The Difference Between B2B and B2C Selling The B2B Sales Approach The Sales Planning The Sales Opening The Art of Uncovering Needs The Selling Story The Sales Objections The Sales Closing The After-Sales Service Motivating Self for Peak Performance Sales Managers/Executives, Account Managers/Executives and those who are managing B2B accounts or performing B2B commercial selling. Dates: Apr (Head Office), Nov (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, Field Sales Coaching for Sustainable Sales Success Apply the coaching principles into real life sales coaching in the field Demonstrate hands-on sales coaching techniques that help sales professionals to focus on continuous improvement for higher sales results and sales performance Sales Coaching in Business Leadership The Sales Coaching Principles The Sales Coaching Pipeline The Pre-Coaching Stage The Coaching Stage The Post-Coaching Stage The Sales Coaching ROI The Sales Mentoring The Inspiring Field Sales Coach Field Sales Managers/Executives/Supervisors and those who coach sales personnel in the sales field. Dates: Feb (Head Office), Sep (Head Office) Fees: FMM Members RM1,200 Non-Members RM1,500 30

31 3.9 Sales Negotiations Identify the don ts in sales negotiating Identify negotiating objectives Apply the various strategies and tactics required in sales negotiations Assess leverages and limitations, musts and wants Assess the key parties and key influences in the buyer negotiating team Use the various negotiations planning tools What is involved in Sales Negotiations? Sales and Negotiation Crimes Basic Sales Negotiation Principles Identifying Negotiation : Ours and Theirs Assessing Leverages and Limitations Assessing the Key Parties and Key Influences Negotiation Styles Planning Win-Win Strategies and Tactics Negotiation Tools Sales Managers, Sales Executives and Sole Proprietors. Dates: May (Selangor Branch), Nov (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Key Account Management Build partnership and customer care programmes that work Build business strategies that capitalise on long-term relationships with your best and profitable customers Gain competitive advantage by putting in value and taking out non-value Create new markets for customers with diverse needs Develop win-win solutions with your customers Build long-term tactical plan to reinforce closer relationships with your customers The Importance of Account Management The Value Chain of Your Organisation The Buying Team Negotiation-Selling Strategy Developing a Relationship-Building Plan Managing Key Account Control and Measuring Success The Customer Purchasing Ledger The Daily Sales Report The Weekly Planner The Monthly Performance Review Managing Service Breakdown Sales/Marketing Managers and Sales/Marketing Executives. 31

32 Dates: Mar (Selangor Branch), Sep 9-10 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Drafting a Marketing Plan Formulate and draft a simple marketing plan Gain an overview of the basic concept and key functions of marketing Familiarise with the meaning of specialised terms commonly used in marketing Understand specific application of strategic planning in the consumer, industrial and service sectors Apply the four Ps of marketing Integrate advertising, sales promotion and public relations into overall strategic planning The Benefits of a Marketing Plan Where are You Now? The Position Audit Where do You Want to Be? The Strategic Issues Which is the Best Way to Get There? The Tactical Issues Putting Details to the Plan Marketing Action Plan Marketing Action Timetable Monitoring and Controlling the Plan Sales/Marketing Personnel. Dates: Apr (Selangor Branch), Oct 7-8 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Effective Retail Management Gain understanding on retail Enhance selling and customer service skills Improve management of a retail store What is Retail? The Seven Basic Steps to Retail Selling Winning the Retail Customer Through Exceptional Service Sales Floor Management and Display Recruiting and Training Retail Staff Merchandising Control System Loss Prevention General Management Shop/Retail Managers, Assistant Shop/Retail Managers and Sole Proprietors. 32

33 Dates: Mar 12 (Head Office), Aug 27 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM Buying and Merchandising Techniques for the Retailers Understand the concept of merchandising planning Understand the rationale and implications of the buying decisions Understand the critical role of the buyer and the retail manager Develop skills in negotiation Organisation Buying Behaviour Sale and Demand Forecasting The Inventory Management System Concept of Open to Buy Systems Developing Your Buying Plans Branding, Stock Assortments and Product Classifications Retail Pricing Stock and Space Allocation Developing Buyer/Supplier Relationships Principles of Negotiation Merchandising/Shop Managers, Merchandising Executives, Buyers and Sole Proprietors. Dates: July 2 (Head Office), Oct 22 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM900 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 33

34 4. FINANCIAL MANAGEMENT 4.1 Costing Made Simple for Planning and Control (for a Manufacturing Environment) Understand basic cost accounting principles and concepts Understand the differences between functional-based and activity-based cost accounting systems Understand the differences between job-order costing practices and process costing practices Apply the appropriate methods to allocate production overheads Use cost accounting for managers to make better decisions Use cost accounting as a managerial tool for business strategy and implementation Planning, Directing and Controlling Financial Statements for Manufacturers Cost Behaviour Cost Behaviour Analysis Sensitivity Analysis Basic Job Costing Concepts Process Costing Equivalent Units Cost Allocation Activity-Based Costing Accountants, Finance Managers, Executives and Administrators who are responsible for planning, controlling and managing the production and operating costs in an organisation. Dates: Feb (Head Office), Aug (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, Finance for Non-Financial Managers and Executives Equip with knowledge of finance, in order to effectively manage the business organisation Understand the concepts, language and basic rules of accounting and finance Build confidence in applying the practical financial tools learnt to evaluate investment, finance and make other business decisions Analyse accounting data, evaluate strategic options and interpret corporate financial performance Introduction to Finance - Building Financial Knowledge - Understanding Financial Statements How to Get Value from Understanding Costs - Introduction to Cost Behaviour - Business Contribution Margin Understanding Business Future - Budgetary Planning - Generating Revenue - Business Control Working Capital Can Make or Break the Business - Helping to Manage Working Capital 34

35 Professionals, Managers and Executives from all functions who have no formal training in finance and accounting, but need to understand and interpret financial statements to carry out their work responsibilities more effectively. Dates: Mar (Selangor Branch), May 2-3 (Head Office), Nov (Selangor Branch) Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM1,200 Non-Members RM1, How to Prepare and Maintain Full Set of Accounts Understand the basics and necessity of accounting Understand the glossary of accounting terms, accruals, prudence and matching concepts, accounting principles, financial statements, journal entries, etc Explain the concept of double-entry (debits and credits) and fully understand what is meant by books must be balanced Understand the relationship between all accounts and the financial statements (how and which category they fall into) Know how to provide for depreciation, bad debts and other entries Interpret financial statement Prepare Balance Sheet and Income Statement History and the Necessity of Bookkeeping Glossary and Understanding of Terms Concept of Double-Entry in Accounts Accruals, Prudence and Matching Concepts Journal Entries, Posting into Accounts and Fixed Assets Accounting Accounts Receivable, Accounts Payable and Bank Reconciliation Inventory Accounting and Methods of Valuation Hire-Purchase and Loan Accounting Share Capital, Share Premium and Other Sources of Funding and Reflection in Books Interpretation of Financial Statements Accountants, Accounts and Finance Executives, Accounts Clerks and Bookkeepers. Dates: Apr (Selangor Branch), June (Head Office), Sep (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Collecting Difficult Accounts Classify delinquent customers to determine the collection strategy/approach Prepare a collection plan and implement it Make collection calls (telephone call and personal visit) Deal with uncooperative/abusive/threatening borrowers Negotiate a repayment programme 35

36 Cost of Slow Collection Debt Collection A Paradigm Shift Required Establishing a Collection Policy/System Investigating and Classifying Problem/Past Due Accounts Developing the Collection Approach Writing Collection Letters that Work Making the Collection Call Using More Aggressive Tactics Dealing with Difficult/Abusive/Threatening Customers/Debtors Negotiating an Acceptable Payment Arrangement When is a Debt Uncollectable? When to Use a Collection Agency/A Professional Debt Collector Resorting to Legal Action Managers, Executives, Officers and those involved in credit, collection and recovery. Dates: Jan (Head Office), July (Head Office) Fees: FMM Members RM1,200 Non-Members RM1, Managing Trade Credit Effectively Understand what good control is all about Know how to become a priority creditor Learn how to detect problem accounts early Know what your options are in resolving problem accounts Know when to use third parties in your recovery efforts Managing Your Receivables Extending Credit Using Financial Statements to Uncover the Creditworthiness of a Customer Ways in Giving Credit How Much and Limiting Exposure Payment Options Detecting Problem Accounts Early Reviewing Your Trade Receivables Systematically Problem Accounts Collection Options Resorting to Legal Action Using a Collection Agency/Professional Collector Sales and Marketing Personnel and those involved in credit extension and collection. Dates: Mar (Head Office), Oct 9-10 (Head Office) Fees: FMM Members RM1,200 Non-Members RM1,500 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 36

37 5. HUMAN RESOURCE AND INDUSTRIAL RELATIONS 5.1 Effective Interviewing Skills for Managers Identify core non negotiable competencies versus negotiable attributes in selection Understand the correlation and influence of company culture, mission, vision, company values to the interview process Identify the current versus competency-based interviews that are employed within the organisation Ensure the competency-based interviewing skills are used Understand the importance and different types of questioning and listening skills based on competency hiring Understand the uses of leveraging personality tests e.g. Myers-Briggs Type Indicator in hiring Seeing the Big Picture of Cost, Time and Resources Exploring Competence-Based Interviews Communication Skills of Accentuating, Body Language Probing, Listening and Tone Conducting the Interview Effectively Via S.T.A.R. Approach Understand Options Available such as Assessment Centre and Panel interview Understanding the Generation Diversity and Gender Challenge Interviewer's Common Mistakes What Top Firms Like GE (USA) Does Using the Evaluation Form and Distinguish Negotiable and Non-Negotiable Items Why Criteria such as Leadership, Past Record, Communication Set the Benchmark Speed, Integrity, Validation and How to Write Summaries Heads of Department, Managers and and those who are involved in interviewing. Dates: Feb 6 (Head Office), Sep 11 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM HR Skills for Junior Executives This course aims to provide an employee, new to the human resource profession, an overview of the functions of Human Resource so that the new employee acquires a basic knowledge of expectations in the role as a Human Resource Personnel. Overview of Human Resource Management The Labour Laws in General Manpower Planning Training Your Human Capital Employee Reward and Remuneration The Scope and Function of Payroll Section Common Disciplinary Issues Performance Management Programmes Communication Importance of Documentation Working Environment Executives, Officers and those who are new to the human resource function. 37

38 Dates: Feb (Selangor Branch), May15-16 (Head Office), July 8-9 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Managing Performance-Based Culture in the Organisation Identify core values of the organisation and the link to business plans Understand the essentials of performance-based culture Understand McKinsey s 7S to focus on key areas Distinguish a high performance leadership Understand the building of systems that synergise people Identify the current performance gap and T.O.W.S. Understand the importance of Katz model of skill Internal and External Pressures Model of General Electric Effectiveness Vs. Efficiency and Leadership Vs. Managing Importance of John Maxwell 360 Degree Manager and Stakeholders Understand Change Management and the Role of All Leaders Goal Setting and Benefits Key Builders and Key Learning Challenges of Performance Management Systems Strategic Advantage HR Development Heads of Department and Managers. Dates: Jan 16 (Head Office), Aug 28 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM Managing Poor Performance Understand the implications of the law Understand the importance of practical aspects of managing poor performance Understand the court s views on unfair dismissal due to poor performance Misconduct Meaning of Absenteeism Other Forms of Absenteeism Other Forms of Misconduct Other Aspects of Misconduct The Disciplinary Procedure to Address Misconduct Poor Performance Human Resource Practitioners, Heads of Departments, Managers and Executives. Dates: Apr (Selangor Branch), Sep 2-3 (Selangor Branch), Nov (Head Office) Fees: FMM Members RM1,200 Non-Members RM1,500 38

39 5.5 Conducting Performance Appraisal that is Acceptable to Industrial Court Gain knowledge on the concepts of performance appraisal Conduct and rate performance appraisal Communicate the outcome of performance during the performance appraisal Importance of Properly Documented Performance Appraisals Developing Measurable Performance Evaluation of Performance Appraisal Methods Common Errors in Appraising Performance The Performance Evaluation Process Preparation for the Performance Interview Communication Technique Suggestions Human Resource Managers, Heads of Department and those who want to improve their performance appraisal system. Dates: Apr (Head Office), June (Selangor Branch), Dec 4-5 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Conducting Training Needs Analysis (TNA) and Evaluating Training Effectiveness Identify the organisation s training needs through needs assessment Conduct an effective TNA to successfully identify suitable organisational, functional/technical, personal behavioural competencies and skills required to meet organisational vision Prepare strategic training plans for the organisation in order to improve competence and achieve more accurate results Develop a master plan of recommendations for future training strategies based on the TNA findings Apply the various evaluation techniques at key stages of training implementation plan Establish a process and evaluation procedure to manage the training effectiveness Training and Development Basics Training Needs Analysis (TNA) The Formal TNA Process Three Levels of Needs Assessment Training Needs Assessment Steps and Techniques Evaluating Training Programmes Analysing the Present Quality Procedure for Training Understanding Work-Based Competency Plan (WBCP) as a Basis of Measurement Making Your Training Outcomes Visible Trainers, Managers, Executives, Human Resource Development Specialists and others who make decisions about training and are involved in analysing, designing and implementing organisational training plans. Dates: Mar (Head Office), June (Selangor Branch), Nov (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1,500 39

40 5.7 Drafting Employment Contracts, HR Letters and Documents Draft standard contracts, letters and formats Use the correct language and terminology in drafting contracts, letters and documents Understand the consequences of the written communication issued to the employees Drafting Appointment Letters Probation and Extension of Probation Transfer Promotion Demotion Termination Simpliciter Self-Termination Drafting Fixed Term Contracts and Termination Termination Due to Poor Performance Redundancy/Retrenchment Disciplinary Action (Minor and Major Misconduct) Managing Resignations Discussion on Recent Cases Human Resource Managers/Executives and Heads of Department who are involved in recruitment, discipline and performance assessment. Dates: Mar (Selangor Branch), June (Head Office), Aug (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Law on Legislation and Dismissal Due to Sexual Harassment Understand the law on sexual harassment Identify the types of sexual harassment and abuse Know how to manage receiving and dealing with sexual harassment complaints and the steps to managing disciplinary action against the accused Understand the obligations of the employer outlined in the Code Code of Practice on the Prevention and Eradication of Sexual Harassment in the Workplace Introduction to the Code Definition of Sexual Harassment (Article 4 of the Code) Recommendations by the Code Legal Obligations under S81A of the Employment (Amendment) Act 2012 Disciplinary Process that Employers Should Follow Burden of Proof Discussion of Malaysian Cases on Sexual Harassment HR Managers/Executives, Legal Managers/Executives, Company Secretaries, Line Managers/Executives and Supervisors. Dates: Jan 21 (Head Office), July 3 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM900 40

41 5.9 Managing Employee Compensation and Benefits for Employee Attraction and Retention Learn how to set up or revamp the current compensation and benefits package Identify the types of salary grade structure Understand the benefits given within the ambit of the Malaysian law Recruit better talent Retain good employees History of Compensation and Benefits What has Contributed to the Growth of Employee Compensation and Benefits Compensation Package The Value of Employee Benefits Key Issues in Benefits Planning, Design and Administration How to Plan Flexible Benefit Programme? Other Aspects of Compensation and Benefits Planning CEOs, Managing Directors, Human Resource Managers and Compensation and Benefits Managers. Dates: Mar 6 (Head Office), Oct 22 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM900 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 41

42 6. EXPORT MANAGEMENT 6.1 Shipping the Right Way: Procedures, Documentation and INCOTERMS 2010 Understand the import and export procedures and documentation from a practical point Learn the various steps of import and export procedures and documentation flow Determine the correct domestic and international trade terms, which offer greatest cost savings Avoid shipping errors and accurately describing the materials to be shipped Identify proper claims procedures and obtain thorough understanding on claims documents Gain an update on the relevant Government Controlling Regulatory Trade Requirements Import Documentation and Procedures - International Purchases - Issues in International Purchasing - Import Licenses - Handling Hazardous Materials - Documentary Credit - Various Steps of Import Procedures and Documentation Flow - Duty Drawback and Claims Procedures - Direct Release Export Documentation and Procedures - Various Steps of Export Procedures and Documentation Flow - Tips for Importers and Exporters - Case Studies INCOTERMS 2010 Those who are involved in import/export/shipping operation; freight forwarding; purchasing and supply chain activities; transporting; bill processing; trade documentation; manufacturing; sales administration; marine insurance; finance and administration. Dates: Apr 8-9 (Head Office), June (Selangor Branch), Nov (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Import and Export Fundamental Principles Demonstrate an understanding of the theoretical and practical principles of Import and Export in order for them to make effective decisions in carrying out the obligations of importers and exporters Use contemporary skills to minimise shipping hazards anticipated Use the knowledge or tools available as checklist to plan the documentary and cargo flow in an effective manner Overview of Import and Export Documentation Various Modes of Transportation (Land, Sea and Air) International Trade Term International Trade Facilities Shipper s Liabilities Customs Procedures Including Drawback 42

43 Those who are involved in import/export/shipping operation; freight forwarding; purchasing and supply chain activities; transporting; bill processing; trade documentation; manufacturing; sales administration; marine insurance; finance and administration. Dates: Mar 6-7 (Selangor Branch), July (Selangor Branch), Sep (Head Office), Dec (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Customs Procedures and Documentations Apply the knowledge and skills in the process of declaration, accepting, handling and releasing of goods Take necessary actions when such process is at risk during various levels of importation, exportation, removal or transfer from one Free Trade Zone/Free Industrial Zone to another Free Trade Zone/Free Industrial Zone Organisation and Functions of the Royal Malaysian Customs Sales Tax Procedures Service Tax Procedures Trade Valuation and Classification Import and Export Procedures and Documentations Licensed Manufacturing Warehouse (LMW) Customs World Trade Organisation Valuation Managers, Executives, Supervisors and personnel from the Import and Export Department. Dates: Jan (Selangor Branch), May (Head Office), Dec (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1, Letters of Credit (LC) Understand the various types of letter of credit Understand the need for banking facilities to meet the short-term and the long-term financial requirement of a business Know the operating procedures of various banking facilities for importers and exporters Definition of Letter of Credit Types of Letter of Credit Parties Involved in Letter of Credit Transaction Export Documents Letter of Credit Procedures Examples of Letter of Credit Highlights on UCP600, URC522 and URR525 INCOTERMS International Standard Bank Practice (ISBP) for Examination of Documents Under Letter of Credit 43

44 Financial Controllers, Account Executives, Finance Executives and personnel involved in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns. Dates: Feb 27 (Selangor Branch), Aug 21 (Head Office), Nov 13 (Selangor Branch) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM Understanding International Trade Finance Facilities Identify the common discrepancies in export/shipping documents and the alternatives to the discrepant documents Identify the various types of trade finance facilities Make a choice as to the suitability of the trade finance facility to finance the trade Identify and mitigate the risk and fraud in international trade, its causes and preventive measures Trust Receipts (TR) Bankers Acceptance (BA) Export Credit Refinance (ECR) (Pre/Post Shipment) Foreign Bills of Exchange Purchased (FBEP)/Foreign Bills of Exchange Discounted (FBED) Documentary Bills for Collection Shipping Guarantee and Bank Guarantee Packing Loan Foreign Exchange Fraud in International Trade Financial Controllers, Account Executives, Finance Executives and personnel involved in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns. Dates: Apr (Selangor Branch), Sep 2-3 (Selangor Branch) Fees: FMM Members RM1,200 Non-Members RM1,500 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 44

45 7. OPERATIONS AND LOGISTICS 7.1 Production Planning and Control Explain a comprehensive overview of the various aspects of production planning and scheduling Develop skills in viewing and analysing specific production problems with an understanding of the organisations objectives, needs and resource constraints Use tools and techniques for the analysis of production problems Operation Management and Production Planning and Control Forecasting Aggregate Planning Capacity Planning Location Role in Inventory Management Master Scheduling for Production (MPS) Materials Requirement Planning (MRP) Operations Scheduling (OS) Inventory Management Production Managers, Executives and Senior Supervisors who are responsible for manufacturing. Others involved in planning and production control will also benefit from this programme. Dates: Feb (Selangor Branch), Apr 1-2 (Head Office), Oct (Selangor Branch), 7.2 Effective Negotiation Skills for Purchasers Identify concepts and practices of successful negotiations to improve competency in achieving organisational purchasing objectives Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in buying of materials and services Gain confidence in interfacing with vendors What is Negotiation? Internal and External Negotiations Analysis of Current Style Preparation and Planning Setting Buying Information Gathering The Power of Listening Appropriate Question Types Methods of Persuasion Rules for Persuasion Techniques The Human Elements Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial. 45

46 Dates: Apr (Head Office), June (Selangor Branch), Nov (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Inventory and Stores Management Develop skills in the field of control for various functions and responsibilities in the stores Understand the activities and operations of an efficient store Learn the different techniques used to control stock while maintaining a high standard of safety and hygiene in the store Stores Function and Organisation Stock Identification and Vocabulary Stock Control and Administration Provisions of Establishment and Authorised Holdings Store Cycle Procedures Involved in the Receiving of Materials from Suppliers Principles and Procedures of Stocktaking Physical Aspects of Storekeeping Some Special Types of Stock Assessing the Performance and Efficiency in the Stores Department Inventory Controllers, Store Managers, Executives and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial. Dates: Mar 6-7 (Head Office), May 6-7 (Selangor Branch), Oct (Head Office), Dec (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Materials Planning and Control Examine various aspects of managing materials requirements Design a systematic approach in order to prevent down times caused by materials shortages and other delay factors Plan and forecast materials in terms of economical and operational efficiencies Organisation and Functions of Materials Planning and Control Budget and Budgetary Control Master Scheduling Plan (MSP) Distribution Requirements Planning (DRP) Time-Phasing Requirements (TPR) Capacity Requirements Planning (CRP) Materials Requirements Budget (MRB) Materials Requirements Planning (MRP) Work Study Statistical Considerations in Materials Planning and Control Break-Even Analysis 46

47 Purchasing Executives, Materials Planners, Purchasers, Logistics Managers, Inventory Controllers and all those whose jobs require them to plan and organise materials to meet their organisations objectives. Dates: Feb 4-5 (Head Office), Apr (Selangor Branch), Aug (Head Office), Oct (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Operasi Stor dan Gudang Identify the principles and functions of operating store and warehouse in order to increase productivity Identify the responsibilities of the staff members of store and warehouse management Apply proper and good practices in the management of store and warehouse Stor dan Inventori Kaitannya dengan Operasi Perniagaan Perhubungan Stor dengan Jabatan-Jabatan Lain dalam Organisasi Perniagaan Pengenalan dan Kodifikasi Barang Kawalan Inventori Sistem Lokasi Stok Prosedur-Prosedur dalam Pentadbiran Operasi Stor Pemeriksaan dan Pengiraan Stok Perakaunan Inventori Keselamatan Kerja di Stor dan Gudang Keselamatan Harta Benda Stor dan Gudang All personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in the English Language. Dates: Mar (Selangor Branch), May (Head Office), Sep 9-10 (Head Office), Nov (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Perancangan dan Pengawalan Inventori Identify concepts and practices of planning and controlling inventory Apply the techniques, knowledge and skills to effectively execute the tasks entrusted Uplift the confidence of the participants to initiate development in managing inventory effectively Konsep Organisasi Klasifikasi Bahan-bahan Keperluan Perancangan Inventori Menentukan Keperluan Inventori Perancangan Keperluan Bahan Maklumat-Maklumat Penting dalam Perlaksanaan MRP Konsep dan Amalan JIT Mengawal Bahan-bahan Lebihan dan Buangan 47

48 Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control. Dates: Feb (Selangor Branch), June (Head Office), Sep 4-5 (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Shipping Insurance and Claims Management Understand insurance of logistics in global trade Learn the causes of loss, damage and liability arising from law of contract and law of tort and their usage at various levels of cargo movement in the global trade Identify the needs of logistics insurance protection Gain knowledge on pre-shipment and post-shipment risk management Creating awareness on action and procedures to be taken when a claim arises Introduction to Global Logistics Causes of Loss/Damage Types of Marine Transportation Cargo Insurance Marine Goods in Transit Liability of Insurances Carriers Warehousemen s Legal Liability Port Operators Legal Liability Freight Forwarders Legal Liability Fidelity Guarantee Claims Management Cargo Logistics Vehicles and Equipment Warehouse/Storage Premises Importers, Exporters, Traders, Manufacturers, Cargo Insurance Underwriters, Brokers and Claims Managers, Accountants, Bankers, Lawyers, Freight Forwarders, Shipping and Forwarding Agents. Dates: May (Selangor Branch), Oct 2-3 (Selangor Branch) 7.8 Supply Chain Management Have a comprehensive overview of the various aspects of supply chain management Link forecasting to capacity Enhance understanding and decision making capability in scheduling and sequencing Better quantify, measure and seek improvements Understand and anticipate issues to reduce costs and wastes Improve handling of the critical components - culture and human resource 48

49 Supply Chain Management Supply Chain Optimisation Roles of Sourcing and Purchasing Capacity Human Matrix Optimisation The Role of Just-In-Time (JIT) 5 Basic Activities of Supply Chain Operational Scheduling and Sequencing Supply Chain Success Managers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisation processes, from sales, purchasing, manufacturing, warehousing, logistics, and etc. Dates: Mar 4-5 (Selangor Branch), July (Head Office), Sep 9-10 (Selangor Branch) 7.9 Logistics Management in Manufacturing Understand the fundamental principles of logistics and support to manufacturing Know the importance of logistics related to customer service, inventory management, transportation, storage and material handling, packaging and reverse logistics in manufacturing Use logistics strategies in achieving logistics effectiveness Integrate logistics in manufacturing with supply chain management Logistics Management, Business Logistics and Production Logistics Improving the Effectiveness of Logistics Management Logistics Roles and Impacts in Production KPIs Logistics Function in Today s Manufacturing Logistics Transformation in Global Arena Analysing Value Chain Activities Change Management in Logistics Management and Manufacturing Logistics Strategies in Manufacturing All levels of employees in logistics. Dates: Mar 6-7 (Selangor Branch), June (Head Office), Aug (Selangor Branch) 7.10 Warehouse Management in the 21 st Century Understand the fundamental principles of warehouse management Build relationship with other departments effectively Relate materials and information flow in supply chain management Develop skills and knowledge on warehouse business trends in the 21st century 49

50 Functions of Warehouse Evolutions of Business Logistics Elements Components of Logistics and Supply Chain Why Warehouse Management is Important Porter s Generic Studies Analysis on Warehouse Functions Change Management in Warehouse Warehouse Strategies and Management Michael Porter s Value Chain Activities Supply Chain Operation Model All levels of employees from sales, purchasing, manufacturing, warehousing, logistics, and etc. Dates: Jan (Selangor Branch), May (Head Office) 7.11 Quality Improvement at Warehouse and Logistics Apply the 7 QC tools in logistics and warehouse Solve problems effectively using a step-by-step process Experience the team dynamics in solving problems The 7QC Steps Process 7QC Tools 5 Why Root Cause Analysis Analysing Standard Operation Procedure Statistical Process Control Self Inspection Techniques All levels of employees in logistics and warehouse. Dates: Apr (Selangor Branch), July (Head Office), Sep (Selangor Branch) (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 50

51 8. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT 8.1 Understanding ISO 9001:2008 Quality Management System Requirements Gain knowledge of the ISO 9001:2008 Standard Identify key processes, including process mapping, and techniques required in fulfilling the standards Identify and manage the key and support processes Acquire knowledge to help prepare your company for QMS certification or maintenance Improve customer satisfaction through understanding and application of the international standards Develop a business management system control plan Introduction to ISO 9001:2008 Understanding Section 4 Quality Management System Understanding Section 5 Management Responsibility Understanding Section 6 Resource Management Understanding Section 7 Product Realisation Understanding Section 8 Measurement, Analysis and Improvement Managers, Executives, Officers, Internal Auditors and Engineers. Dates: Jan 21-22, (Selangor Branch), Apr 1-2 (Head Office), July (Selangor Branch) 8.2 ISO 9001:2008 Quality Management System Internal Audit Explain the ISO 9001:2008 standard requirements Adopt the auditing process, including process auditing, and techniques required to fulfil the standards' requirements through a case study exercise Evaluate the significance of audit findings Report audit findings and complete reports Apply knowledge to help prepare your company for QMS external audits Improve customer satisfaction through understanding and application of the standards Review the ISO 9001:2008 Requirements Auditor Roles and Responsibilities Process Approach to Auditing Overview of Process Approach to Auditing P-D-C-A and P-D-S-A Auditing Cycles Internal Audit Inputs and Outputs Management Systems Audit Models Planning an Audit Preparing Audit Checklist Conducting the Audit Audit Reporting Audit Team Meeting Corrective Action and Preventive Action Audit Closure 51

52 Managers, QMR, Internal Quality/Environmental Auditors, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians. Dates: Feb 6-7 (Head Office), May 6-7 (Selangor Branch), Oct (Selangor Branch) 8.3 Understanding the Requirements and Implementing the Customers Specific Corporate Social Responsibility (CSR) Code of Conduct in the Electronic Industry Understand the framework stipulated in the Customer CSR Code of Conduct Address the gaps between its current business code of conduct against the Customer CSR Code of Conduct Identify measures to be taken to fulfill the Customer CSR Code of Conduct Prepare for actions to be taken to meet the Customer CSR Code of Conduct Overview of Customer CSR Code of Conduct The Role and Authority of the Customer CSR Code of Conduct Structure of the Customer CSR Code of Conduct Commitment to Uphold the Human Rights of Workers Commitment to Minimise the Work-Related Injury and Illness Commitment to Demonstrate the Effective Environmental Responsibility Commitment to Ensure Effective Business Management System to Comply the Code of Conduct s Stipulated Requirements Commitment to Meet Social Responsibilities by Demonstrating Effective Corporate Social Responsibility and Integrity Reference Documents to Customer CSR Code of Conduct Standard Requirement Assessment Management Representative, Management System Committee, Engineers, Internal QMS/EMS/OSH Auditors. Dates: Mar 13 (Head Office), Sep 26 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM Fundamentals of Chemistry for Production/Laboratory Staff Understand atoms, elements, compounds and chemical symbols Understand chemicals bonds including ionic and covalent bonding Explain the reactions between acids and metal carbonates Identify the various states of matter (gases, liquids, solids, plasma) Identify properties and manipulation of solutions and mixtures Explain ph scale and its use 52

53 Physical and Chemical Reactions Atoms and Elements Periodic Table and Symbols Orbital and Valence Electrons Compounds Bonds: Ionic, Covalent and Metallic Acids and Bases PH Number and Its Meaning Newly-promoted Laboratory/Quality Control/Production staff who need a clear understanding of basic chemistry to perform their job in a competent manner. Highly recommended for manufacturing organisations that operate chemical-based processes. Dates: Mar (Head Office) 8.5 Lean Manufacturing for Optimum Efficiency Understand the concepts and implementation of Lean Manufacturing Have a working knowledge of Kaizen and Continuous Improvement Enhance awareness of wastes reduction Comprehend Just-in-Time and push/pull production Use Poka Yoke to identify or prevent problems Introduction to Lean Waste Identification and Elimination Line Balancing Visual Management Poka Yoke Kaizen and Continuous Improvement Managers, Executives and those who wish to improve their understanding and skills in relation to the application of lean management in manufacturing. Dates: Feb (Head Office), Apr 4-5 (Selangor Branch), Sep (Selangor Branch) 8.6 Value Stream Mapping See the flow of your value stream and wastes in the flow View all products from a system perspective Understand both material and information flows of your value stream Draw a blueprint for lean transformation - the future state map Prioritise activities needed to achieve the future state 53

54 Introduction to Value Stream Mapping Characteristics, Benefits and Importance of Value Stream Mapping Current State Map: Step-By-Step Guide Establish Takt Time Compile Present State Map Future State Map: Step-By-Step Guide Compile Future State Map Common Symbols Used Limitations of Value Stream Mapping Supporting Tools and Techniques Engineers, Managers, Executives and Supervisors from all departments and those who are involved in streamlining work processes, cutting lead times, reducing costs, improving customer satisfaction and increasing quality. Dates: Jun (Selangor Branch), Dec 5-6 (Selangor Branch) 8.7 Failure Mode and Effect Analysis (FMEA) Define failure mode and effect analysis (FMEA) Explain how FMEA helps improve reliability, cost and lead time Identify the 3 stages of "Bathtub Curve" and types of failures they represent Explain and illustrate the purpose of design and process FMEAs Use and practice appropriate FMEAs at workplace Identify several potential benefits of using FMEA Identify the key imperatives of an effective FMEA implementation FMEA Approach and Benefits Failure Causes Failure Effects Mitigation and Controls Risk Assessment Risk Priority Number (RPN) Reaction Plan Design FMEA Process FMEA Service FMEA FMEA and Control Plan Integration Quality, Research and Development, Process Control and Supplier Quality Engineers, Supervisors and Technicians. Dates: Mar 6-7 (Head Office), June (Selangor Branch), Dec 2-3 (Selangor Branch) Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 54

55 8.8 Process Control: Measurement and Calibration Understand the control procedure in selecting appropriate inspection, measurement and test equipment Define the process employed for calibration of inspection, measurement and test equipment Avoid common pitfalls in measurement and calibration Measurement Concept Science of Measurement Measurement Standards Sources of Error in Measurement of Length, Mass and Time Expression of Uncertainty and Confidence in Measurements Sources of Systematic Error and Uncertainty in Electrical Measurement Gauge Repeatability and Reproducibility Analysis Calibration Control and Schedule Traceability Chain for Length Factors Affecting Credibility of Calibration Calibration Practice All levels of management and employees who are involved in the calibration inspection, measurement and test activities. Dates: Feb 4-5 (Selangor Branch), June 3-4 (Head Office), Aug 5-6 (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Poka Yoke: Designing the Error Out Understand the philosophy of Zero Quality Control Identify waste and process errors in the process through Kaizen activities Understand the basic principles of Poka-Yoke techniques Identify areas that require mistake-proofing techniques Apply a simple Poka-Yoke idea to emulate the mistake-proofing techniques An Introduction to Poka-Yoke Defects and Costs Cost of Poor Quality Identifying Process Wastes 9 Types of Wastes Eliminatng Wastes through Kaizen Activities Techniques of Poka-Yoke Applying Poka-Yoke Methodology Integrating Poka-Yoke and Problem Solving Managers, Engineers, Executives, Officers, Supervisors, and Technicians. Dates: May 2 (Selangor Branch), Sep 19 (Selangor Branch) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM900 55

56 8.10 Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC Explain QCC concept and its use Explain PDCA concept and relate it to 7 QC tools Collect and analyse data using the 7 QC tools Konsep Asas QCC PDCA Checksheet Carta Pareto (Pareto Chart) Rajah Tulang Ikan (Fish-Bone Chart) Carta Kekerapan (Histogram) Carta Kawalan (Control Chart) Graf Serakan (Scatter Chart) Analisa Berlapisan (Stratification) Pelaksanaan QCC QCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel and Technicians from Operator level to Supervisory level. Dates: May (Head Office), Nov (Selangor Branch) 8.11 Teknik Kawalan Kualiti Untuk QC Explain the importance of prevention Explain concept of zero defect Conduct effective audits Collect data using checksheets Analyse data using Pareto diagrams Implement effective segregration for the production floor Read and understand AQL tables Apakah Kualiti? Bagaimana Mencapai Kualiti? Definisi Konsep Zero Defect Peranan dan Tanggungjawab Sifat-Sifat QA/QC Cemerlang Mencegah Campuran Mengesan dan Mencegah Rejects Pengumpulan Data Analisa Data Jadual AQL Analisa Berlapisan QA/QC Inspectors, QA/QC Supervisors, QA/QC Auditors and Quality Checkers. Dates: Aug (Head Office), Oct 7-8 (Selangor Branch) 56

57 8.12 Teknik Peningkatan Kualiti Untuk QC Apply PDCA principle to improve quality at the workplace Explain and use 5W-2H technique for problem analysis Explain and use 5 Why and fish-bone chart techniques for root cause identification Collect data and construct histogram Read and interpret control charts Pengenalan Konsep Kualiti Konsep Pencegahan Asas Pencegahan dan Pemeriksaan Amalan PDCA Mencari Punca Sebenar Kaedah Rajah Tulang Ikan Sistem Poka-Yoke (Fail-Safe) Masalah Kualiti dan Manusia Kaedah SPC Kemahiran QC Perbincangan Penilaian Participants must have basic knowledge in QCC. This course is suitable for QC/QA inspectors/leaders who are responsible for doing day-to-day QC activities such as Incoming, outgoing and in-process Inspection and Quality Control activities. Dates: Mar 4-5 (Selangor Branch), June 3-4 (Head Office) 8.13 Bengkel Produktiviti: Pelaksanaan 5S Explain each of the 5S in detail Explain at least three systems for Seiri Explain the seven principles of Seiton Prepare a complete Seiso schedule Perform 5S audit and present report Given a work area and materials, rearrange any workplace to 5S standard Use 5S kit to start 5S implementation Konsep dan Manfaat 5S SEIRI Asingkan SEITON Susun SEISO Kebersihan SEIKETSU Piawai SHITSUKE Disiplin Pelaksanaan 5S 5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels. 57

58 Dates: Feb (Selangor Branch), June 5-6 (Head Office) 8.14 Teknik-Teknik Peningkatan Produktiviti Explain the importance of analysing and improving productivity in today's business environment Define and measure productivity Identify opportunities for productivity improvement Identify obstacles to productivity Develop and evaluate productivity improvement ideas Develop action plans to implement productivity improvement ideas Produktiviti Teknik Peningkatan Produktiviti Pengukuran Kerja Model Rujukan Penyelenggaraan Produktif Menyeluruh (TPM) Pengurangan Kos Bahan Pengurusan Kos Tentu Ukur (Benchmarking) Tindakan Mengelak Pembaziran dan Meningkatkan Produktiviti Managers, Department Heads, Executives, Supervisors and those who are interested to acquire the necessary knowledge and skills in improving productivity management in an organisation. Dates: May 8-9 (Selangor Branch), Nov (Head Office) (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 58

59 9. ENGINEERING AND MAINTENANCE 9.1 Packaging Industry: Current and Common Engineering Problems and Their Solutions Use the concepts of engineering problem solving to evaluate the capability of a process or organisation Recognise the engineering problem solving model used to improve processes Recognise the organisational factors that are necessary groundwork for a successful engineering problem solving programme Integrate the engineering problem solving programme effort with other process improvement initiatives Problems with Electronic and Magnetic Clutch Capping Heads in Rotary Capping Machines Problems Encountered in Selecting a Carton Machine Case/Tray Sealing Machines Problems with Printing and Bar-Coding Machines Problems with Converting/Molding Equipment Problems with Conveying/Accumulating Equipment Problems with Filling Machines Problems with Inspection/Detection Machines Problems with Labelling Machines Problems with Palletizing/Depalletizing Equipment Problems with Wrapping Machines (single and Multi-Packing) Managers, Engineers and Executives. Dates: Apr (Head Office), Nov (Head Office) 9.2 Solving Engineering Problems in the Plastic Industry Use the concepts of engineering problem solving to evaluate the capability of a process or organisation Relate the concepts of engineering problem solving to the overall business mission and objectives Recognise the engineering problem solving model used to improve processes Recognise the organisational factors that are necessary groundwork for a successful engineering problem solving programme Integrate the engineering problem solving programme effort with other process improvement initiatives How to Optimise Performance and Minimise Costs in Refrigerator and Freezer Liners Temperature Controllers in Industry The Effects of Chlorinated Water on Polyethylene Pipes Electroless Nickel Coatings Offer Mould Manufacturers a Host of Advantages Design Problems and Solutions for Thermoplastic Vulcanizates (TPVs) Optimising Mould Temperature Control for Better Products Problems Associated with Processing High Performance Bioplastics and Conventional Plastics Dry Vacuum Calibration Tables and Tooling Problems with Granulator Tips for Proper Maintenance and Operations 59

60 Problems and Solutions in Plastic Recycling Problems and Solutions in Plastics Processing Managers, Engineers and Executives. Dates: Feb 6-7 (Head Office), Sep 9-10 (Head Office) 9.3 Practical Project Management for Industrial Engineers and Managers Define project s requirements by drawing-up the project s purpose and objectives Plan activities to accomplish the requirements Apply project management tools Identify the roles and responsibilities of a project manager Implement project successfully Role of the Project Manager Definition of Project Management Planning Phase Requirements Chart Project Input Requirements Role Identification Chart Implementation Phase Project Monitoring and Control Project Managers, Project Leader, Project Team Members, Operations Managers, Engineers and Executives. Dates: Mar (Head Office), Oct 2-3 (Head Office) 9.4 Troubleshoot Industrial Automation Installations Understand the relevant requirements of industrial automation Identify a wide range of industrial automation equipment Diagnose basic faults and recognise their associated symptoms Work with a range of industrial automation equipment Recognise and understand the operational and maintenance requirements of industrial automation equipment Use diagrams as an aid to maintenance Building Blocks of Industrial Automation Instrumentation Industrial Data Communications Process Control From SCADA to Business System 60

61 Managers, Engineers, Project Leaders, Programmers and those who would like to gain overall appreciation and understanding of industrial automation and control technology. Dates: Jan (Head Office), Aug (Head Office) 9.5 Penyelenggaraan Asas Untuk Juruteknik Understand maintenance concepts Differentiate the activities of maintenance Select the right type of maintenance Maintain basic equipment condition and operating standards Manage spare parts effectively Apply appropriate stocking strategies Apply the seven-step process of implementing preventive maintenance Identify the behavioural requirements for maintenance personnel Penyelenggaraan Jenis-Jenis Penyelenggaraan Pemeliharaan Keadaan Asal Mesin Pengekalan Piawai Operasi Penyelenggaraan Pencegah Efektif Pengurusan Alat Ganti Tatatertib Unggul Penyelenggaraan All maintenance personnel will find this programme beneficial. Dates: Apr 8-9 (Head Office), June (Selangor Branch), Nov (Selangor Branch) 9.6 Penyelenggaraan Berjadual Terancang dan Ramalan Understand maintenance functions Identify the causes of equipment failure Gain knowledge on preventive maintenance Select critical equipments and parts Prepare checklist and predictive maintenance schedule Systematically implement predictive maintenance Pengenalan kepada Penyelenggaraan Penyelenggaraan Terancang Berjadual Persediaan untuk Penyelenggaraan Terancang Sediakan Senarai Semak dan Jadual Pelaksanaan Penyelenggaraan Terancang Pengenalan kepada Penyelenggaraan Ramalan (PdM) Pelaksanaan Penyelenggaraan Ramalan 61

62 Engineers, Technicians, Supervisors and Maintenance personnel. Dates: Mar (Selangor Branch), May (Head Office), Aug 5-6 (Selangor Branch) 9.7 Poka Yoke Untuk Mencapai Kesilapan Sifar Gain comprehensive knowledge and approach methodology to poka yoke application Acquire knowledge and skills on methods of achieving zero defects Understand factors leading to making an error/mistake and how to eliminate it Understand the types of inspection and their effectiveness Equip with the use of poka yoke flow chart and where poka yoke should be applied Apply the tools of poka yoke and to generate ideas for poka yoke Kenapa Poka Yoke Pengenalan Kepada Poka Yoke Kaedah Penggunaan Poka Yoke Pelaksanaan Poka Yoke Buah Fikiran dan Kreativiti Technicians, Production Supervisors, Production Executives, QA and manufacturing personnel. Dates: June (Selangor Branch) 9.8 Root Cause Failure Analysis for Maintenance Understand what cause failures Know how to analyse failures Apply decision diagram methodology Draft proactive maintenance strategy Use proactive tools to overcome failures Autonomy of Failures Root Cause Analysis Mechanical Failures Electrical Component Failures Pneumatic Failures Proact Failures Maintenance Engineers, Maintenance Supervisors, Maintenance/Predictive Maintenance Technicians and also Equipment personnel. Dates: Feb (Selangor Branch) 62

63 9.9 Schedule Planned and Predictive Maintenance Gain insight on why equipment break down Understand the real objectives of maintenance Use time-based schedule maintenance Use condition-based predictive maintenance Strategise for zero unplanned equipment failures of Equipment Maintenance Introduction to Scheduled Maintenance Getting Started for Schedule Planned Maintenance Prepare Checklist and Determine Schedule Executing Planned Maintenance Assessing the Planned Maintenance Effectiveness Predictive Maintenance Managers, Engineers, Technicians and Operators. Dates: May (Selangor Branch), Oct 9-10 (Selangor Branch) 9.10 Technical Troubleshooting and Decision Making for Maintenance Gain in-depth understanding of failures Understand the implication of high downtime Apply latest troubleshooting skills Understanding Problems - Autonomy of Problems Current Problem Solving Approaches Troubleshooting Techniques - Using the Right Tools - Physical Troubleshooting - Mind Mapping Process - P-M Analysis Decision Making for Maintenance Maintenance personnel. Dates: Apr (Selangor Branch), July 1-2 (Head Office), Sep (Selangor Branch) (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 63

64 10. TECHNICAL 10.1 Asas Penyelenggaraan dan Pendawaian Elektrik Upgrade knowledge and experience on basic maintenance of electrical wiring Learn how to troubleshoot failures of electrical wiring Basic Components and Functionality of Electrical Wiring Types of Electrical Wiring (Surface and Concealed Conduit) Types of Electrical Circuit (Series and Parallel) Conductor (Types of Cable, Size and Current Rating) Insulation (Types of Insulation and Functionality) Common Faults and Troubleshooting Electrical Wiring Basic Maintenance of Electrical Wiring Technical personnel who are directly and indirectly involved in the operation and maintenance of electrical equipment and machines in the industries. Dates: May (Selangor Branch), Dec 2-3 (Selangor Branch) 10.2 Asas Kejuruteraan Elektrik Untuk Industri Gain knowledge on basic electrical engineering in industries Learn how to minimise electrical power failure in industries Introduction to Electrical Power System in Industries Electrical Reticulation System in the Industries Common Electrical Power Failures in the Industries Guidelines to Minimise Electrical Power Failure in industries Technical personnel who are directly and indirectly involved in the operation and maintenance of electrical installation system in the industries. Dates: Mar (Selangor Branch), Sep (Selangor Branch) 10.3 Basic Electricity and Troubleshooting Gain knowledge in basic electricity Identify different types of fault and the root cause Use the proper method of troubleshooting faulty circuit Eliminate downtime due to electrical failure Eliminate cost of operation and maintenance Promote smooth operations and maintenance 64

65 Current, Voltage, Power and Energy Alternating Current and Direct Current Basic Electrical Circuit Components of Basic Circuit and Their Working Principles Conductors and Insulation Basic Electrical Drawings Various Types of Cables, Sizes and Current Ratings Types of Faults and Root Cause in Electrical Circuit Testing and Measuring Instruments Troubleshoot Faulty Circuit Electricians, Supervisors, Technicians and those who are directly involved in the operation and maintenance of electrical equipment and machines in the industries. Dates: Feb (Selangor Branch), June (Head Office), Aug (Selangor Branch) 10.4 Building Electrical Wiring and Troubleshooting Gain knowledge on proper wiring system Apply electrical wiring maintenance and troubleshooting Reduce failures of wiring and promote smooth operation Reduce maintenance cost Definition of Electrical Wiring Purpose of Electrical Wiring Types of Wiring Types of Cable Size and Cable Rating (Voltage and Current Rating) Technical Drawings (Symbols, Schematic Drawing, Wiring Drawing, Control Drawing etc.) Distribution Board (DB) Final Circuits (Power and Lighting Circuits) Wiring Protection System (Fuse, MCB, MCCB, RCCB etc.) Testing of Electrical Wiring Common Faults and Troubleshooting of Electrical Wiring Safety of Electrical Wiring Technical personnel who are directly and indirectly involved in the operation and maintenance of electrical wiring in the building. Dates: Apr (Selangor Branch), Oct 2-3 (Selangor Branch) 65

66 10.5 Operation, Maintenance and Troubleshooting for Standby Generator Enhance the operation, testing, maintenance and troubleshooting of the standby generator Reduce downtime due to failure of standby generator Promote smooth operation Reduce cost of maintenance Definition of standby generator Working principles of standby generator Components of standby generator Functionalities of each component of standby generator Schematic and connection drawings of standby generator Problems of standby generator Testing of standby generator Operation, testing, maintenance and troubleshooting of standby generator Technical personnel who are directly and indirectly assigned to operate and maintain the standby generator. Dates: Jan (Selangor Branch), July (Selangor Branch) (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 66

67 11. INFORMATION AND COMMUNICATION TECHNOLOGY 11.1 Adobe Suite With Adobe Illustrator, participants will discover the unique features of Illustrator, including how to create logos, professional type effects, complex airbrush effects and colour control. Participants will learn the industry standard programme for print and online graphics. With Adobe Photoshop, participants will learn colour painting, photo retouching and image editing. Adobe InDesign, is a robust and easy-to-use design and layout programme. Discover high quality drawing and illustration with Adobe Illustrator Use Adobe Photoshop to enhance photo editing Create documents of many types, from single page advertisements and flyers, to complex multipage colour publications Adobe Illustrator Adobe Photoshop Adobe InDesign Adobe Acrobat Adobe Authorware Adobe Director Adobe Dreamweaver Adobe Fireworks Adobe Flash Adobe Freehand Adobe Pagemaker Graphic Professionals. Experienced users will also benefit from the many tips and tricks and special exercises. Duration: 2 days (Adobe Illustrator) 2 days (Adobe Photoshop) 2 days (Adobe InDesign) 2 days (Adobe Acrobat) 2 days (Adobe Authorware) 2 days (Adobe Director) 2 days (Adobe Dreamweaver) 2 days (Adobe Fireworks) 2 days (Adobe Flash) 2 days (Adobe Freehand) 2 days (Adobe Pagemaker) Scheme: SBL CPD Hours: 14 (2 days) 11.2 Analysing Financial Data with Microsoft Excel Financial Application with Microsoft Excel delves into the use of Microsoft Excel as a calculation tool for Financial Professionals. This course stands out on its own as it covers the areas that accountants or any financial professional need in a practical corporate environment. It provides tools to analyse what the numbers are saying and in turn to predict the outcome of strategic and tactical decisions. Essential functions e.g. IF, INDEX, MATCH, NPV and OFFSET will be covered. The `What If analysis and pivot data, common, yet, very powerful tools will be covered extensively in maximising their application at work. 67

68 Understand and use the Excel functions Analyse data using what if analysis feature in Excel such as Data Table, Solver and Scenarios Understand and use PivotTable as a reporting tool to extract and manipulate the data in a presentable table and convert the extracted data to charts Functions for Financial Analysis Sensitivity Analysis in Business Analysing Data Financial Professionals, Investment Analysts, Accountants and users of financial formulas in their daily work. Duration: 1 day Scheme: SBL CPD Hours: AUTOCAD (Basic/Intermediate/Advanced) This programme covers the AutoCAD concepts. This programme provides the participants with the necessary skills and knowledge on how to use the AutoCAD features such as how to create, edit drawings, 3-D models, primitives, Boolean operators and rendering. You will also learn how to prepare slides for presentation. (Basic/Intermediate) Starting to Draw Opening a Drawing Using Commands Specifying Co-ordinates Setting up a Drawing Drawing Simple Lines Drawing Curves and Point Objects Viewing Your Drawing Editing Your Drawing: Basic Tools Organising Drawings with Layers Creating Text Drawing Dimensions Drawing Complex Objects (Advanced) Specifying 3D Co-Ordinates Viewing 3D Drawings Creating 3D Surfaces Creating Solids and Editing in 3D Rendering in 3D Keeping Control of Your Drawings Working with Other Applications Anyone who wishes to create his/her drawings using AutoCAD. Targeted for personnel in manufacturing, engineering or designing industry. Duration: 3 days (Basic/Intermediate) 3 days (Advanced) Scheme: SBL CPD Hours: 21 (3 days) 68

69 11.4 Data Management with PivotTable PivotTables are powerful data analysis tools, yet most Excel users do not use them to their full potential. This course shows participants why PivotTables are so versatile for data analysis and how they can leverage PivotTables to rapidly spot trends and make fast business decisions on mountains of data. Most reports at work will be simplified extensively with usage of the PivotTable and PivotChart tool. Use PivotTable as a reporting tool to create an interactive table that can quickly manipulate large amounts of data Customise the PivotTable to change the view of the data to see summaries of the source data such as total or average, and display the details for areas of interest Convert the extracted data in PivotTable to PivotChart What are PivotTables? Creating PivotTables Working with PivotTable Components Using PivotTables in the Real World Working with PivotCharts Analysing Multidimensional Data with PivotTables Users of Microsoft Excel especially professionals who have made Microsoft Excel as an indispensable tool at work. Duration: 1 day Scheme: SBL CPD Hours: Microsoft Excel Functions and Formulas Users of Microsoft Excel are familiar with its common functions and formulas but many have yet to discover the far potential and application of these tools. In learning and maximising its specific and relevant functions, the common and tedious tasks can be simplified and made easy. Learn the basic facts in using Microsoft Excel formulas Master the use of more complex functions Avoid common pitfalls in using Microsoft Excel functions and formulas Basic Facts About Formulas Working with Names Logical and Information Functions Array of Formulas Text Functions Dates and Times Functions Math and Trig Functions Counting and Summing Functions Lookup Functions Those who use Microsoft Excel extensively at work and users who want to know more about functions that are available in Excel. 69

70 11.6 Microsoft Excel Macro/VBA (Advanced) In Microsoft Excel, in order to automate many of the repetitive tasks that are part of spreadsheet development, you can simplify your work by creating macro using Excel VBA (Visual Basic for Applications). This course will cover in-depth on VBA such as create user form application, design your own toolbar, shortcut menu, add-ins and help menu, apply VBA in Excel chart and pivot table for powerful data analysis result. Participants will be able to use the skills learned to apply in real life projects to fit their professional needs. Understand the concept of Microsoft Excel VBA (Macro) Apply the VBA in the work applications to automate repetitive tasks Userform Application Using VBA Working with Events Working with Charts Manipulating Files with VBA Creating Custom Toolbars Creating Custom Menus Creating and Using Add-Ins Working with PivotTables Providing Help for Your Applications Anyone who wish to learn in depth of Microsoft Visual Basic for applications to transform raw data into meaningful information and to apply in various scenarios Microsoft Project (Basic/Intermediate) This course covers the project management concepts and applications using Microsoft Project. Understand the project management concepts Design and create project Create tasks and define project start and end dates Set relationships between each task Apply project filter Manage resources and constraints Track progress Create and print charts and reports Monitor tasks and resources Work with critical paths Customise project environment 70

71 Project Management Fundamentals Overview of Microsoft Project Creating a Project Managing Resources Managing the Schedule Reporting Monitoring Controlling Customising Project Environment Those who wish to create projects, manage schedules, create reports, monitor and control tasks and resources and customise project environment using Microsoft Project Microsoft Office Suite The Microsoft Office Suite courses cover comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. These courses will train participants how best to meet their needs through the use of MS Word, Outlook, Excel, PowerPoint and/or Access. Navigate through the new easy-to-use interface, ribbon, office button, contextual tabs and galleries Create and share documents through the new, easy-to-use interface Create presentations with pictures, shapes, animation and advanced delivery options Prepare professional charts and share data with co-workers, customers and business partners Follow basic and advanced functions of , planning/scheduling features and customising the interface Track and report information with ease, modify pre-built applications and share database information Microsoft Word (Basic/Intermediate and Advanced) Microsoft Access (Basic/Intermediate and Advanced) Microsoft PowerPoint (Basic/Intermediate and Advanced) Microsoft Excel (Basic/Intermediate and Advanced) Microsoft Outlook (Basic/Intermediate) Anyone who likes to learn newer version of Microsoft Office Suites. Duration: 2 days (Microsoft Word) 2 days (Microsoft Access) 1 day (Microsoft PowerPoint) 2 days (Microsoft Excel) 2 days (Microsoft Outlook) Scheme: SBL CPD Hours: 7 (1 day) / 14 (2 days) (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.) 71

72 12. INDUSTRIAL SAFETY AND ENVIRONMENTAL MANAGEMENT 12.1 Understanding Malaysian Occupational Safety and Health Legislation Understand the importance of an effective occupational safety and health organisation Understand the important provisions of the Occupational Safety and Health Act and its Regulations especially the Safety and Health Committee Regulations Understand the Factory and Machinery Act 1967 and its Regulations Understand the terms related to Prohibition Notice and Certificate of Fitness Understand the responsibilities of the employers and the employees Establish an effective Safety and Health Committee as required by the law Occupational Safety and Health Management Adhering to the Legal Requirements Factory and Machinery Act 1967 Summary of Legislations Related to Factory and Machinery Act 1967 and Its Regulations The Objective of Occupational Safety and Health Act 1994 The Difference Between Factory and Machinery Act and Occupational Safety and Health Act 14 Parts of Occupational Safety and Health Act The Regulations Related to Occupational Safety and Health Act Safety and Health Officers, Safety and Health Committee Members, Factory Engineers, Supervisors, Maintenance personnel and those with safety and health responsibilities. Dates: June (Head Office), Dec 4-5 (Head Office) 12.2 Occupational Safety and Health Leadership A Paradigm 5 CEP Points Awarded by DOSH 10 CEP Points Awarded by DOSH Comprehend the fundamentals of loss control and to apply suitable control measures to reduce or eliminate risks Ensure stakeholders are aware of their duties and responsibilities towards ensuring a safe and healthy work culture Resolve the various safety and health problems by using various models Strive for continual improvement in safety and health The Concept of Occupational Safety, Health and Welfare Hazards and Risks Unsafe Acts and Conditions Effective Leadership Qualities Policy, Procedures and Training Safety Goal, and Metrics (Zero Accident Philosophy) Safety Culture and Behaviour-Based Safety Application of Risk Assessment in Emergency Response Plan and First Aid Facilities Motivation, Hazard Communication and Discipline Performance Measurement Root Cause of Accidents Pitfalls to Avoid in Accident Investigation 72

73 Safety and Health Committee Members, Heads of Department and Human Resource personnel with safety and health responsibilities. Dates: May 6-7 (Head Office), Oct 7-8 (Head Office) 12.3 Effective Environmental, Occupational Safety and Health Management Understand the importance of an effective environmental, occupational safety and health committee Understand the important provisions of the Factory and Machinery Act, Occupational Safety and Health Act and its Regulations especially the Safety and Health Committee Regulations Understand the newly revised Environmental Quality Act 1974 Use the various techniques and tools to determine the root cause of the accident and to analyse the findings so as to prevent such reoccurrence Environmental, Safety and Health Management Elements and Components of EHS Management An Effective EHS Committee Adhering to the Legal Requirements The Environmental Quality Act 1974 Accident Prevention and Work Safe Plan Accident Investigation Hazard Identification, Risk Assessment and Control How to Conduct a Job Safety Analysis Chemical Safety Training Why an EHS Committee Fails Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors. Dates: Apr (Head Office), Nov (Head Office) 12.4 Accident Prevention at Workplace 10 CEP Points Awarded by DOSH 10 CEP Points Awarded by DOSH Understand the impact of an accident to an organisation and its effect on employees Review and brainstorm the essentials of safe operations Increase productivity through reduction in number of accidents and how striving for continual improvements are measured Comply with legislative requirements for a safe workplace 73

74 Malaysian Safety and Health Legislation The Benefits of an Accident Free Workplace The Role of Management and Employees in Accident Prevention Programme Accident Prevention Programme Proactive/Reactive Performance Measurement and Behaviour-Based Safety Monitoring and Continuous Improvement Accident Investigation and Follow-Up Emergency Response Plan Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities. Dates: Mar (Head Office), Sep 4-5 (Head Office) 12.5 Occupational First Aid Skills and CPR Understand basic first aid principles and procedures Identify common injuries at the workplace and how to deal with these injuries Possess life-saving and life-sustaining skills Wound and Bleeding Musculoskeletal Injuries Burn Injuries Shock Basic Life Support Patient Transport This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace. Dates: Jan (Head Office), Mar (Selangor Branch), Nov (Selangor Branch) Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: Basic Emergency First Response Team 10 CEP Points Awarded by DOSH Gain knowledge and skills on emergency response, first aid and CPR Respond speedily to traumatic and medical emergencies with a structured and coordinated approach Able to deliver emergency care services skilfully as an emergency response team at the workplace 74

75 Role of the Emergency First Response Team Safety and Prevention Patient Assessment Management of Trauma Management of Medical Emergencies Basic Life Support Patient Transfer Emergency Response Team. Dates: Apr 8-9 (Selangor Branch), June 5-6 (Head Office), Sep (Selangor Branch) 12.7 Chemical Hazard Risk Assessment (CHRA) Identify, evaluate and control health risks posed by the use of chemicals Make informed decision to protect the health of employees exposed to hazardous chemicals Definitions: Risk Assessment, Risk Management, Hazard and Risk The Techniques of Risk Assessment Risk Management Methods of Hazard Identification Assessing the Risk Monitor and Review Communication and Record Keeping Legal Requirements Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities. Dates: June (Head Office), Nov (Head Office) Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: Mengendali Bahan Kimia Dengan Selamat Mengendali bahan kimia dengan selamat Memahami peruntukan perundangan yang berkaitan Mengenalpasti dan menyatakan ciri-ciri label yang betul Merancang dan melaksanakan langkah-langkah kecemasan Melaksanakan pemeriksaan keselamatan di tempat kerja 75

76 Prinsip Pengurusan Keselamatan Kimia Akta Keselamatan dan Kesihatan Pekerjaan 1994 Pengelasan, Pembungkusan dan Pelabelan Bahan Kimia Berbahaya 1997 Risalah Data Keselamatan Kimia Penggunaan dan Standard Pendedahan Bahan Kimia Berbahaya Kepada Kesihatan 2000 Kawalan Terhadap Bahaya Kemalangan Besar Dalam Perindustrian 1996 Pertolongan Cemas dan Pelan Tindakan Kecemasan Prosedur Pengendalian Yang Selamat Pengangkutan dan Penstoran Bahan Kimia Kesan Kesihatan Bahan Kimia Alat Lindung Diri dan Praktikal Perbincangan dan Praktikal Juruteknik Makmal Perubatan/Ahli Jawatankuasa Keselamatan dan Kesihatan, Pegawai/Pengamal Keselamatan dan Kesihatan dan Pekerja yang mengendali bahan kimia. Dates: Apr (Selangor Branch), July 1-2 (Head Office), Sep 9-10 (Selangor Branch) 12.9 HACCP and Food Safety Gain a comprehensive overview of HACCP Understand key principles of HACCP Familiarise with audit procedures Link hygiene to implementation Origin of HACCP Why the Need for HACCP Traditional Limitations Relevant Laws Benefits of Implementation The Need to Understand Hygiene Guidelines and Principles of HACCP The Audit Dimensions Cultural Enablers: Do We Do It for Certification Only? Managers, Executives, Officers and Supervisors who are involved in the food and beverage industries, manufacturers and service providers. Dates: May 6-7 (Head Office), Nov (Head Office) 76

77 12.10 How to Develop an Effective Safety and Health Committee Understand the Occupational Safety and Health (Safety and Health Committee) Regulations 1996 Identify the changes that this promulgation brought along Identify the legal requirements, safety techniques and relevant standards Interpretation of Occupational Safety and Health (Safety and Health Committee) Regulations 1996 What are the Legal Requirements? Functions, and Types of Committee Composition and Duties of Committee Accident Prevention Measures The Criteria of an Effective Safety Committee Checklist for Safety Committee Safety Officers, Human Resource Managers/Executives and Members of a company s Safety Committee. Dates: Feb 4-5 (Head Office), July (Head Office) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Machinery Safety and Handling of Materials Comprehend machine hazards Isolate unwanted source of energy Work safely with machines Correct handling of materials Definition of Machines and Potential Machine Hazards Principle of Mechanical Guarding Safeguarding Machinery Common Mechanical Injuries and Prevention Basic Machine Safety Programme The Requirements of the Law on Machine Safety The System of Lock-Out-Tag-Out Risk Assessment Manual and Mechanical Handling Procedures Auditing the System Checklist for Machinery Safety Safety and Health Committee Members, Supervisors, Maintenance and Human Resource personnel with safety and health responsibilities. Dates: Apr (Head Office), June (Selangor Branch), Dec 2-3 (Selangor Branch) 77

78 12.12 Warehouse Safety and Manual Material Handling Understand their obligations according to the legal safety requirement of Malaysia Be able to understand the existing and potential hazards in warehouses Apply risk assessment and control techniques at the warehouse Understand the importance of workplace housekeeping Perform hazardous materials storage safely Know the chronic effects of wrong manual handling Carry out manual handling and lifting materials correctly using ergonomic techniques Be able to segregate materials according to their compatibility Follow safe operation of forklift, hand truck and powered pallet truck Understand and carry out fire safety procedure effectively Legal Obligations of Employers and Employees Hazard Identification, Risk Assessment and Control Identification of Hazardous Materials Manual Handling/Lifting Materials Forklift, Powered Pallet Truck, Hand Truck, etc. Fire Hazards Occupational Safety and Health Committee, Warehouse Supervisors, Material Handlers, Forklift Drivers, Vehicle Operators and those working in a warehouse environment. Dates: Mar (Head Office), Aug (Head Office) Operation Reach Truck Safety Handle and maintain the stability of the reach truck Lift and move loads safely Properly travel on level and sloped surfaces safely Protect pedestrians from being injured by the reach truck Follow safe operating procedures Stability Characteristics Handling Characteristics The Difference Between a Forklift and a Reach Truck Narrow Wheel Base Hazards Loading and Unloading Pre-Operational Inspection Lifting and Moving Loads Safely Parking the Truck Safe Driving Techniques Reach Truck Operators, Supervisors, Line Leaders and those who are required to drive the reach truck. Dates: May 13 (Selangor Branch), Aug 22 (Head Office), Oct 15 (Selangor Branch) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM900 78

79 12.14 Safe Forklift Driving Skills Learn about various components of a forklift and their functions Perform daily forklift safety performance inspection and preventive maintenance Learn about loads, safe operating procedures and operational rules of a forklift Acquire proper skills required to drive a forklift and practice safe driving skills at the workplace Personal Safety Accident Statistics/Causes Components of a Forklift Forklift Checks and Inspections Loads Handling Safe Operating Procedures Operational Rules Forklift Familiarisation Safety, Performance Inspection and Preventive Maintenance Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts. Dates: Mar 25 (Selangor Branch), June 10 (Head Office), Nov 29 (Selangor Branch) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM Occupational Safety and Health Management in Hotels Comprehend the fundamentals of loss control and apply suitable control measures to reduce or eliminate risks Ensure that the safety and health committee contributes to the safe operation of hotels Resolve the various safety and health problems that may arise and to manage safety and health issues Provide a safer environment in case of an emergency Reviewing the Concept of Occupational Safety, Health and Welfare The Roles of Management and Employee in the Safety Cycle as Mandated by Occupational Safety and Health Act 1994 Solving Safety and Health Problems Using the Job Safety Analysis Identifying Hazards and Solutions in the Hospitality Industry The Safety and Health Committee Set Up and Functions The Safety and Health Policy, Its Management and Impact on the Company Safety Programme Safety Inspections Planning for the Emergencies Investigating the Accidents Reporting Accidents, Poisoning and Diseases Safety and Health Committee Members, Heads of Department, Supervisors and those with safety and health responsibilities. Dates: Mar 4-5 (Selangor Branch), Sep (Selangor Branch) 79

80 12.16 Awareness Workshop on Environmental Aspect and Significant Impacts List out all the normal, abnormal and emergency situation activities within their processes that would cause environmental loading Identify the related environmental aspect and address the environmental impacts through process approach methodology Evaluate the significant environmental impacts Demonstrate applications of the EASI schedule effectively for identifying a company s aspect and impacts Establish the Environmental Management Program by using the Cost-Benefits Analysis Matrix Scope of ISO Environmental Management System Sections 4.3.1, and Environmental Aspects Measuring the Level of Environmental Loading Identification of Positive and Negative Aspects Environmental Significant Impacts Identification of Positive and Negative Impacts Evaluating Environmental Impacts Legal and Other Requirements Prioritising Significance of Aspects and Impacts Environmental Management Programme Managers, Executives, Officers, Engineers, Supervisors and Internal Management System Auditors. Dates: June 5 (Head Office), Sep 12 (Head Office) Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM700 Non-Members RM900 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 80

81 13. SUPERVISORY AND MOTIVATIONAL SKILLS 13.1 Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator Enhance knowledge, skill and attitude as leaders Accept each person as an individual and be able to motivate them to perform progressively Develop an objective awareness and understanding of individual and organisational roles Understand the concept of internal customers and teamworking for synergistic results Develop a positive work attitude and communicate effectively Tanggungjawab di dalam Penyeliaan Kepimpinan di dalam Penyeliaan Kemahiran Pemimpin Situational yang Berkesan Asas Komunikasi Kemahiran Hubungan Kemanusiaan Menggerakkan Prestasi Menyelia Prestasi Kajian Kes This programme is designed specially for Line Leaders and Operators who have the potential to be trained to handle greater responsibilities. Dates: Feb (Selangor Branch), Apr 1-2 (Head Office), Dec (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Bimbingan dan Kawalan Prestasi Kerja Untuk Ketua Operator Develop effective techniques of guiding subordinates at work Acquire knowledge on supervising problematic subordinates Enhance ways of communication to transform conflict into co-operation Apply techniques of monitoring subordinates performance through daily performance system Fokus Kepada Pelanggan Menyelia Pekerja Bermasalah Bimbingan di Tempat Kerja Mengawas Prestasi Kerja Membina Keyakinan Diri Sebagai Pemimpin Kerjasama Pasukan Memberi Hasil This programme is designed specially as a follow-up for past participants of the programme on Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator, Supervisors and Senior Leaders. Dates: June (Selangor Branch), Sep (Head Office), Nov (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 81

82 13.3 Kemahiran Penyeliaan Yang Berkesan Memajukan penyelia sedia ada dengan memiliki ilmu, mengenali peralatan dan mengetahui sifatsifat tanggungjawab yang perlu ada dalam pengurusan penyeliaan Melengkapkan peserta-peserta dengan tugasan dan tanggungjawab yang semakin mencabar dengan lebih memahami cara-cara perhubungan kemanusiaan dengan lebih baik dan berkesan Bagi membantu peserta-peserta dalam memajukan kebolehan mereka sebagai penyelia yang berjaya, dengan penggunaan teknik-teknik komunikasi dan perlaksanaan yang terbaik agar kumpulan pengeluaran mereka berfungsi dengan lebih lancar di dalam perancangan dan lebih produktif di dalam memenuhi objektif organisasi Proses Kepimpinan Harapan Organisasi Pengurusan Masa Komunikasi Penyelesaian Masalah dan Membuat Keputusan Penyerahan Tanggungjawab Yang Berkesan Pengurusan Konflik Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates. Dates: Mar 4-5 (Head Office), June (Selangor Branch), Nov (Selangor Branch) Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: Effective Supervisory Management Skills Understand the organisational status of a supervisor Understand the concept of delegation, authority relationships, communication principles, target setting and the need for rules and regulations Understand the supervisory roles, tasks and duties and how these impact work group behaviour Develop supervisory skills so as to influence group work behaviour and motivation The Organisational Status of Supervisor - Organisation, Its Structure and Functions - Delegation and Employee Accountability Supervisor s Tasks and Duties - Organisational - Setting Work Group and Tasks Supervisory Skills - Supervisory Attributes - Problem Solving and Decision Making Techniques - Time Management and Strategies in Managing Time - Effective Communication - Coaching and Counselling Assistant Managers, Senior Executives, Executives and Supervisors. Dates: Apr (Selangor Branch), Sep (Selangor Branch) 82

83 13.5 Kemahiran Menjalankan On-Job Training Yang Berkesan Fill areas of gaps with knowledge and skills, and change all negative attitudes to positive attitudes Improve performance of employees to enhance productivity and profit of the organisation Fulfil organisational long term goals i.e. vision and quality objectives Adopt proactive and zero defect culture Encourage innovative and creative ideas of employees for optimum use of resources Pengenalan On-Job Training (OJT) Mengenali Keperluan OJT Analisa Tugas dan Peta Kemahiran Melaksanakan OJT Penilaian dan Rancangan Tindakan OJT Assistant Managers, Senior Executives, Executives and Supervisors. Dates: Apr 3-4 (Selangor Branch), July 3-4 (Head Office), Sep 4-5 (Selangor Branch) 13.6 Motivasi, Kepimpinan, Hubungan Kemanusiaan Dan Pembentukan Kumpulan Kerja Show the importance of positive work attitude and identify the importance of human relations skills Identify the nature of motivation skills and the relationship between job satisfaction and effective human relations Review the role for effective team building and identify contribution of leadership in developing good human relations Consider the significance of alternative managerial styles in attitude development and develop action plans Motivasi Kerja: Implikasi dan Perlaksanaannya Kepimpinan: Seni Mempengaruhi Pekerja Hubungan Kemanusiaan: Suatu Kaedah Mendekati Pekerja Pembentukan Kumpulan Pekerja Junior Management Staff, Supervisors, Line Leaders and Section Heads who wish to improve on the aspects of working with people to provide a conducive working environment in an organisation. Dates: May (Selangor Branch), Aug (Head Office), Oct (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 83

84 13.7 Sikap Kerja Positif Understand and practise positive working concepts in an organisation Adopt highly effective communication principles based on creating a positive working environment Understand positive working values and skills in order to increase efficiency and quality of work Plan and design positive steps towards building positive work culture at the workplace Suatu Pendekatan Ke Arah Kecemerlangan Organisasi Konsep Positif Kesepaduan Sikap Positif Menilai Sikap Positif Bagaimana Membentuk Sikap Positif Sikap Positif dalam Budaya Kerja Cemerlang Kaedah Membentuk Sikap Positif dalam Budaya Kerja Cemerlang Dorongan dan Motivasi Diri untuk Membentuk Sikap Positif Peranan Hubungan Kemanusiaan untuk Membentuk Sikap Positif Executives, Supervisors, Line Leaders, Administrative and Clerical staff. Dates: Mar (Selangor Branch), May (Head Office), July 3-4 (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: Increase Your Productivity Through Winning Attitude Take responsibility for your growth in life and at work Understand your role better and why it is important Develop a positive and proactive outlook Improve the core competency skills Enhance professional image and practice What is Our Purpose and Role in the Workplace? Why are We important to the Organisation? Why is Change Necessary? Enhancing Positive Working Relationships Proactive Approach Towards Your Job Motivating Self and Others Enhancing Efficiency and Effectiveness Developing Communication Effectiveness Instilling Pride in Your Organisation Managing Personality Differences Executives and Administrative staff. Dates: Apr 4-5 (Selangor Branch), Sep 2-3 (Selangor Branch) 84

85 13.8 Boosting Confidence to Increase Your Performance Change your approach to the way you carry yourself and work with others Build the faith in one s abilities and skills Choose the life you want to lead Give yourself the special lift in confidence and be a beacon of hope Valuing the Different Aspects of Confidence Understanding People and Work Delivering Confidence: Work of Leaders Knowing How Confidence Can Grow or Erode Facing Reality and Reinforcing Responsibility Developing Win-Win Situations for People Inspiring Proactive and Creative Actions Boosting Your Communication Abilities and Skills Demonstrating Your Professionalism Building Your Total Image Accepting Responsibilities Believing You Can Excel and Reach for the Sky Executives, Supervisors and Administrative staff. Dates: Mar (Selangor Branch), Sep (Selangor Branch) (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 85

86 14. COMMUNICATION AND CLERICAL DEVELOPMENT 14.1 FMM English Language Proficiency Course The FMM English Language Proficiency Course consists of three levels: Basic (Level I), Intermediate (Level II) and Advanced (Level III). This course is developed to cater to the needs of the industry to improve the English proficiency of the employees at the workplace. This course focuses on the grammar, listening, reading, speaking, writing aspects as well as giving real-life experiences to make language learning fully functional. An English proficiency assessment test will be conducted prior to the commencement of the course to determine the level of proficiency of the participants. The FMM Certificate in Business English (Level I, II and III) will be awarded by FMM Institute to participants who have passed the assessments at each respective level. Each level will be conducted over a period of 32 hours. FMM Business English Level 1 Meeting People Skills at the Workplace Entertainment Business Travel Business Expenses FMM Business English Level II Companies Socializing Processes and Operations Making Arrangement Brand Power Ordering Goods and Services Interviews Presentations FMM Business English Level III Exchanging Information Companies Meetings Writing Memo and s Business Writing Presentation Non Verbal Communication: Professional Appearance This course is designed for anyone who wants to improve their ability to use English Language effectively in the business environment. Dates: Mar 2-24 (Head Office), Apr 27-May 19 (Head Office), June 8-30 (Head Office), Sep 21-Oct 13 (Head Office), Nov 9-Dec 1 (Head Office) Duration: 32 hours each level Scheme: SBL Fees: FMM Members RM700 each level Non-Members RM850 each level 86

87 14.2 English for Customer Service Communicate confidently and effectively with customers Produce grammatically correct sentences and clear messages Be able to listen well and speak with correct pronunciation Speaking Skill - Greetings - Polite Requests and Refusals - Giving and Clarifying Information - Dealing with Complaints - Making apologies Listening Skill - How to Listen Without Interrupting - Practicing Active Listening - Practicing Listening and Decoding Messages Vocabulary - Words Related to Specific Industry and Service - Phrases Needed for Specific Business Objective Grammar - Making Sentences - Framing and Answering Questions Pronunciation and Intonation - Oral Practice and Drills Customer Service/Customer Care, Sales, Marketing and Front Desk Staff. Dates:May (Selangor Branch), Aug (Head Office) 14.3 Effective Communication Skills at the Workplace Identify communication problems that may be holding you back Develop skills in asking questions that give you information you need Develop skills in listening actively and empathetically to others Enhance your ability to handle difficult situations without being manipulated Identify behavioural style and its unique challenges Organise information in a clear and concise manner Implement techniques for varying your vocal tones and body language What is Professional Communication? What is a Skilled Communicator? Communication Barriers Asking Questions Using Your Body Language for Impact Building High Impact Messages The Power of Positive Language Gaining the Confidence of Others Listening Skills From Impact to Actions The Ten Commandments of Positive Relationships Assertive Formula 87

88 All levels of employees. Dates: Jan (Selangor Branch), Apr (Head Office), Dec 2-3 (Selangor Branch) 14.4 Getting Results with Successful Communication Learn how to put message across effectively Know the role of perception in communication Prescribe the right communication style to the right audience Drive behavioural changes through the use of appropriate vocabularies Improve relationships with others Learn how to give and receive feedback Types of Communication The Communication Model Perception in Communication Delivering the Right Verbal and Non-Verbal Expressions Communication and Interpersonal Relationship Learning to Say No Communication Styles The Art of Listening Giving and Receiving Feedback Raising Awareness Through Questioning Managers and Executives. Dates: June (Selangor Branch), Dec (Selangor Branch) 14.5 Interpersonal Skills at the Workplace Solve problems by clarifying the real issues and roadblocks Minimise conflict and build group commitment Influence others and motivate them to profitable action through interpersonal skills Give criticism when necessary and praise to produce results Make trade-offs without being a pushover on big issues Implement plans without strong-arm tactics Develop credibility based on respect and trust Find alternatives to working with difficult people Communication and the Workplace Understanding Perception, Self-Concept and Expressing Emotions Non-Verbal and Verbal Skills Listening and Feedback Skills to Build High Performance Work Relationships Assertively and Productively Manage Conflict Being a Team Player: The Synergistic Impact of Your Interpersonal Skills 88

89 Managers, Team Leaders and Supervisors who want to maximise their positive impact on others through effective interpersonal skills. Dates: Feb (Selangor Branch), July (Selangor Branch), Sep (Head Office) 14.6 Writing Persuasive Business Proposals Align your solutions directly with the client s business needs and objectives Develop and deliver an individually tailored, customer-focused message every time Develop a clear and persuasive writing style Establish credibility through presenting convincing, concrete evidence Structure proposal to present a winning value proposition Produce a proposal that is easy to read, easy to understand and easy to act upon The Challenges Faced in Writing a Great Proposal The Power of Proposals Six Key Elements of High-Quality Proposals Planning for the Proposal Strategies in Written and Verbal Communication The Proposal Writing Process Writing to Win Managers, Executives and those who want to improve their skills in writing winning proposals. Dates: June (Head Office), Oct (Head Office) 14.7 Enhance Your Administrative Skills Learn how to self-manage to become more effective and efficient Improve communication skills Increase effectiveness in recognising and managing conflict Dealing with difficult people Personal Best, Professional Best Putting Others at Ease Distorted Thinking The Steps to Feeling Good Assertiveness Communication Skills Asking and Listening Non-Verbal Messages Writing Skills Self-Management Setting Goals Working as a Team Working with Difficult People 89

90 Administrative staff. Dates: Mar (Selangor Branch), July (Head Office), Sep 2-3 (Selangor Branch) 14.8 Managing Office Records and Files Effectively Gain a better understanding of the importance of proper record management practices Organise the records of an organisation more systematically and efficiently Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records Theory and Practice in Record Management File Operation Security Requirement and Characteristics of Good Record/Filing Room Electronic Media in Filing Operations Rules and Regulations Governing Record Management Last Stages in Records Management Final Destiny Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed. Dates: Apr (Head Office), June (Selangor Branch) 14.9 Program Pembangunan Perkeranian Understand the administrative role and function of an organisation Learn the importance of realising the organisation s mission and objectives through daily work Identify ways to foster good working relationship, positive work attitude and effective working habits so as to contribute positively towards the organisation s productivity Acquire excellent work ethics and work culture for personal improvement and organisational development Peranan dan Fungsi Sistem Pejabat Motivasi Perhubungan Kemanusiaan Komunikasi Berkesan Pengurusan Masa dan Tugasan Perkhidmatan Pelanggan All levels of Clerical Staff, Secretaries, Personal and Administrative Assistants. Dates: May 8-9 (Head Office), Oct 2-3 (Head Office) Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.) 90

91 SMEs Skills Upgrading Programmes 91

92 FMM Institute has been approved as SME Corporation Malaysia s (SME Corp) Professional Training Provider (PTP) and under this scheme, a total of 56 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant. Eligibility to SMEs Skills Upgrading Grant Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM25 million or with less than 150 full-time employees. Services sector (including ICT) - annual sales value is not more than RM5 million or with less than 50 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%). SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on inhouse basis. SMEs Skills Upgrading Programmes 1. Effective Time Management (please refer page 21) Dates: Mar 8-9 (Head Office), May (Selangor Branch), Oct (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 2. Enhancing Your Creative Thinking and Problem Solving Skills (please refer page 22) Dates: Jan (Head Office), Apr (Selangor Branch), July (Head Office), Sep (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 3. Essential Management Skills (please refer page 23) Dates: Feb (Head Office), May (Selangor Branch), Aug (Head Office), Oct 1-2 (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 4. Executive Development Programme (please refer page 23) Dates: June (Head Office), Dec 4-5 (Head Office) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 5. Presentation and Communication Skills (please refer page 26) Dates: Mar (Selangor Branch), July 3-4 (Head Office), Oct 7-8 (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 92

93 6. Effective Customer Service and Complaints Management (please refer page 27) Dates: Mar (Selangor Branch), May 8-9 (Head Office), July (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 7. Selling in Tough Times (please refer page 28) Dates: Jan (Head Office), July (Head Office) Duration: 2 days Scheme: SBL/SBL-KHAS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 8. How to Prepare and Maintain Full Set of Accounts (please refer page 35) Dates: Apr (Selangor Branch), June (Head Office), Sep (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 9. Collecting Difficult Accounts (please refer page 35) Dates: Jan (Head Office), July (Head Office) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 10. Managing Poor Performance (please refer page 38) Dates: Apr (Selangor Branch), Sep 2-3 (Selangor Branch), Nov (Head Office) Duration: 2 days Scheme: SBL Fee: RM330 (after 70% Skills Upgrading Grant) RM1,100 (before Skills Upgrading Grant) 11. Production Planning and Control (please refer page 45) Dates: Feb (Selangor Branch), Apr 1-2 (Head Office), Oct (Selangor Branch), Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 12. Effective Negotiation Skills for Purchasers (please refer page 45) Dates: Apr (Head Office), June (Selangor Branch), Nov (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant) 13. Inventory and Stores Management (please refer page 46) Dates: Mar 6-7 (Head Office), May 6-7 (Selangor Branch), Oct (Head Office), Dec (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 93

94 14. Materials Planning and Control (please refer page 46) Dates: Feb 4-5 (Head Office), Apr (Selangor Branch), Aug (Head Office), Oct (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 15. Operasi Stor dan Gudang (please refer page 47) Dates: Mar (Selangor Branch), May (Head Office), Sep 9-10 (Head Office), Nov (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 16. Perancangan dan Pengawalan Inventori (please refer page 47) Dates: Feb (Selangor Branch), June (Head Office), Sep 4-5 (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant) 17. Supply Chain Management (please refer page 48) Dates: Mar 4-5 (Selangor Branch), July (Head Office), Sep 9-10 (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant) 18. Logistics Management in Manufacturing (please refer page 49) Dates: Mar 6-7 (Selangor Branch), June (Head Office), Aug (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant) 19. Warehouse Management in the 21 st Century (please refer page 49) Dates: Jan (Selangor Branch), May (Head Office) Duration: 2 days Scheme: SBL Fee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant) 20. Understanding ISO 9001:2008 Quality Management System Requirements (please refer page 51) Dates: Jan 21-22, (Selangor Branch), Apr 1-2 (Head Office), July (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 21. ISO 9001:2008 Quality Management System Internal Audit (please refer page 51) Dates: Feb 6-7 (Head Office), May 6-7 (Selangor Branch), Oct (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 94

95 22. 7 Alat QC dan Pelaksanaan QCC (please refer page 56) Dates: May (Head Office), Nov (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 23. Teknik Kawalan Kualiti Untuk QC (please refer page 56) Dates: Aug (Head Office), Oct 7-8 (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 24. Teknik-Teknik Peningkatan Produktiviti (please refer page 58) Dates: May 8-9 (Selangor Branch), Nov (Head Office) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 25. Penyelenggaraan Asas Untuk Juruteknik (please refer page 61) Dates: Apr 8-9 (Head Office), June (Selangor Branch), Nov (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 26. Basic Electricity and Troubleshooting (please refer page 64) Dates: Feb (Selangor Branch), June (Head Office), Aug (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 27. Accident Prevention at Workplace (please refer page 73) Dates: Mar (Head Office), Sep 4-5 (Head Office) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 28. Occupational First Aid Skills and CPR (please refer page 74) Dates: Jan (Head Office), Mar (Selangor Branch), Nov (Selangor Branch) Duration: 2 days Scheme: SBL/SBL-KHAS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 29. Mengendali Bahan Kimia Dengan Selamat (please refer page 75) Dates: Apr (Selangor Branch), July 1-2 (Head Office), Sep 9-10 (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 95

96 30. How to Develop an Effective Safety and Health Committee (please refer page 76) Dates: Feb 4-5 (Head Office), July (Head Office) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 31. Warehouse Safety and Manual Material Handling (please refer page 78) Dates: Mar (Head Office), Aug (Head Office) Duration: 2 days Scheme: SBL Fee: RM330 (after 70% Skills Upgrading Grant) RM1,100 (before Skills Upgrading Grant) 32. Kemahiran Penyeliaan Yang Berkesan (please refer page 82) Dates: Mar 4-5 (Head Office), June (Selangor Branch), Nov (Selangor Branch) Duration: 2 days Scheme: SBL/SBL-KHAS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 33. Sikap Kerja Positif (please refer page 84) Dates: Mar (Selangor Branch), May (Head Office), July 3-4 (Selangor Branch) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 34. Effective Communication Skills at the Workplace (please refer page 87) Dates: Jan (Selangor Branch), Apr (Head Office), Dec 2-3 (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 35. Program Pembangunan Perkeranian (please refer page 90) Dates: May 8-9 (Head Office), Oct 2-3 (Head Office) Duration: 2 days Scheme: PERLA/PROLUS Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 36. Managing Conventional Records and Files Effectively (please refer page 90) Dates: Apr (Head Office), June (Selangor Branch) Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 37. Effective Disciplinary Management Grievance Handling, Misconduct and Domestic Inquiry Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 96

97 38. Practical Aspects of Human Resource Management Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 39. Understanding Employment Act 1955 Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 40. Effective Purchasing Management Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 41. Strategic Procurement, Negotiation Skills and Cost Reduction Techniques Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 42. Effective Logistics Management Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 43. INCOTERMS and Its Interpretation in International Trade and Shipping Documentation Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 44. 5S Implementation Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 45. Basic Programmable Logic Controller Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 46. Equipment Efficiency Through Maintenance Management Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 47. Safety and Health at Workplace Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 97

98 48. Safe Forklift Driving Skills Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 49. Motivating Employees for Higher Productivity (Mandarin) Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 50. Seven Leadership Skills of Highly Effective Supervisors (Mandarin) Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 51. Clerical Development Programme Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 52. Essential English Made Easy for Supervisors and Workers Dates: Available as In-House Training Only Duration: 24 hours Scheme: SBL Fee: RM420 (after 70% Skills Upgrading Grant) RM1,400 (before Skills Upgrading Grant) 53. Sijil Pengurusan Stor dan Gudang (please refer page 110) Intakes: Feb, May, Sep Duration: 13 days Scheme: PERLA/PROLUS Fee: RM975 (after 70% Skills Upgrading Grant) RM3,250 (before Skills Upgrading Grant) 54. Certificate in Boilerman (please refer page 100) Intakes: Mar, May, July, Sep, Dec Duration: 4 days Scheme: SBL Fee: RM540 (after 70% Skills Upgrading Grant) RM1,800 (before Skills Upgrading Grant) 55. Certificate in Energy Management (please refer page 105) Intakes: Feb, June, Oct Duration: 14 days Scheme: SBL Fee: RM1,350 (after 70% Skills Upgrading Grant) RM4,500 (before Skills Upgrading Grant) 56. Certificate in Electrical Maintenance Intakes: Available as In-House Training Only Duration: 11 days Scheme: SBL Fee: RM750 (after 70% Skills Upgrading Grant) RM2,500 (before Skills Upgrading Grant) Note: Fee is based on per participant (New programmes will be added from time to time, subject to the approval of SME Corporation Malaysia. Please contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.) 98

99 Certificate Programmes 99

100 1. Certificate in Boilerman (Engine Drive Steam Boiler) (BM) Conducted in Bahasa Malaysia, the Certificate in Boilerman is specially developed to upgrade the theoretical knowledge and operational skills of the current workforce in handling steam boilers in various sectors. Suitable for Boiler Supervisors, Operators, Assistants and Apprentices. The course will cover Operations, Mounting and Fittings, Inspections and Maintenance of Boilers at the workplace. Enhance knowledge and upgrade the skills of personnel handling and operating steam Boilers in order to efficiently manage and handle steam boilers towards better work performance Create opportunities for career advancement Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH) Acts and Regulations Related to Boilers Types of Steam Boilers Essential Fittings and Mountings Preparation for Mandatory Inspection Types of Test Related to Boilers Boiler Maintenance Boiler House/Room Requirements Construction of Boilers Water Treatment Boiler Commissioning and Accessories At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler). Intakes: Mar, May, July, Sep, Dec Duration: 4 days Scheme: SBL Fees: FMM Members RM1,400 Non-Members RM1, FMM Certificate in Steam Engineer This programme focuses on establishing correct practices in Steam Plant Operations and Management. It also provides guidance on boiler maintenance procedures. Overall the programme will escalate the knowledge base of participants to become better supervisors and managers of steam plants. Participants will gain the practical know-how they need and more importantly, confidence to operate and manage steam plant successfully. Provide in-depth professional knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses Equip with the latest information on steam plant Prepare participants for the Steam Engineer s Examination conducted by JKKP leading to a Certified Steam Engineer Safety Steam Plant Operation Factories and Machinery Act Boiler Construction Boiler Efficiency 100

101 Boiler Operations Boiler Fittings Water Treatment Combustion System Boiler Damage and Repair Steam Traps Operations and Maintenance Steam Turbine Materials Used in Steam Plant Welding Material Treatment Chemical Cleaning Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc. Intakes: Jan, Apr, Aug, Nov Duration: 4 days Scheme: SBL Fees: FMM Members RM1,600 Non-Members RM2, FMM Certificate in Electrical Chargeman A4 (BM) Conducted in Bahasa Malaysia, this programme provides knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace. Upgrade the knowledge and skills of current Electrical Chargeman in an organisation where live electrical work is in operation Prepare participants to sit for the Electrical Chargeman Examination conducted by the Energy Commission/Suruhanjaya Tenaga Create opportunities for career advancement Electricity Supply Act 1990 Electricity Supply Regulations 1994 IEE Wiring Regulations 1994 CPR and First Aid Protective Devices in IEE Regulations Basic Electricity and Measuring Equipment Transformer Cables Motor and Controls Energy Efficiency and Energy Audit Fire Prevention and Refrigeration System Overhead Line Gen Set Non-Synchronising and Synchronising Checking of Log Book and Revision Practical Sessions Targeted at currently employed Electrical Chargeman and Technicians in an organisation where live electrical works are in operation. 101

102 Intakes: May, Sep Duration: 19 days Scheme: SBL Fees: FMM Members RM3,500 Non-Members RM4,000 (Fee excludes the external ST examination) 4. Kursus Persediaan Teori Untuk Chargeman BO As the Electricity Supply Act 1990 requires all installations or electrical plant equipment be operated under the control of persons possessing Certificate of Competency as a Chargeman, this certificate programme will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace. Upgrade the knowledge and skills of current Electrical Chargeman A4 certificate holder in an organisation where live electrical work is in operation Prepare participants to sit for the Electrical Chargeman BO or BO-1 Examination conducted by the Energy Commission/Suruhanjaya Tenaga Electrical Supply Act 1990 Electricity Supply Regulations 1994 CPR and First Aid Protective Device in IEE Regulations Basic Electricity and Measuring Equipment Transformer Cables Motor and Controls Energy Efficiency and Energy Audit Fire Prevention and Refrigeration System Overhead Line Gen Set Non-Synchronising and Synchronising High Voltage System Those who are currently employed as Electrical Chargeman A4 Certificate holders in an organisation where live electrical work is in operation. Intakes: May, Sep Duration: 22 days Scheme: SBL Fees: FMM Members RM3,800 Non-Members RM4,300 (Fee excludes the external ST examination) 5. FMM Certified Manager of Quality/Organisational Excellence Quality management has emerged as a recognised profession in the most successful companies and organisations. Quality Managers are regularly contributing to strategic discussions and influencing company directions. They are highly visible and are expected to exhibit exceptional competence and integrity. As they constantly interact with company executives, Quality Managers not only must continuously enhance their technical skills, but also managerial, interpersonal and communication skills. Understand and have a working knowledge of quality standards and concepts Implement quality programmes to attain and maintain customer satisfaction and focus Manage projects that support overall strategic goals and continuous improvement 102

103 Manage and motivate human resource in the support of organisational goals through employee empowerment Prepare for the Certified Manager of Quality/Organisational Excellence examination of the American Society for Quality (ASQ) Leadership Strategic Plan Development and Deployment Management Elements and Methods Quality Management Tools Customer-Focused Organisation Supply Chain Management Training and Development Quality Management Tools Senior Engineers and Managers who have several years of working experience in quality-related fields in industry and are involved in decision-making. Intakes: Mar, June, Oct Duration: 12 days Scheme: SBL Fees: FMM Members RM3,700 Non-Members RM4,200 (Fee excludes the external ASQ examination) 6. FMM Certified Quality Engineer The FMM Certified Quality Engineer is specially developed to cultivate workforce proficiency in the principles and practices of Quality Engineering and Management. This course will help participants to enhance the ability to use quality engineering and management techniques in implementing an effective quality system or programme in an organisation. Acquire in-depth knowledge and skills in applying the principles of Quality Engineering and Management at the workplace Enhance the ability to use Quality Engineering and Management techniques to implement an effective quality system or programme Create opportunities for career advancement and development in Quality Engineering and Management within an organisation Prepare for the Certified Quality Engineer Examination of the American Society for Quality (ASQ) Quality Management Practices and Applications - Total Quality Management - Quality Improvement and Planning Tools - Quality Audit Quality Statistical and Analytical Methods and Applications - Distribution and Statistical Inference - Statistical Process Control - Design of Experiment - Acceptance Sampling Plan Quality Measurement Systems, Safety and Liability - Measurement, Metrology and Calibration - Reliability and Product Liability Executives, Engineers, Assistant Managers and Managers who have a few years working experience in quality-related fields. 103

104 Intakes: Jan, July Duration: 19 days Scheme: SBL Fees: FMM Members RM4,000 Non-Members RM4,800 (Fee excludes the external ASQ examination) 7. FMM Certified Quality Technician The FMM Certified Quality Technician is specially designed to equip participants with skills and techniques, which are imperative to the efficient operation and management of the quality field for an organisation. This programme provides opportunity for one to be certified as a quality technician by the American Society for Quality (ASQ). It promotes organisational excellence to companies via professional certification of the employees. Acquire in-depth knowledge and skills in analysing and solving quality problems, quality costs and other data Identify techniques to prepare inspection plans, instructions and procedures Able to perform audits and apply fundamental statistical methods for process control Gain recognition for performance excellence through Certified Quality Technician Examination of the American Society for Quality (ASQ) Quality Concepts and Tools Statistical Techniques Metrology and Calibration Inspection and Test Quality Audits Preventive and Corrective Actions Technicians who have been working in the quality field, in support of and under the direction of Quality Engineers or Supervisors. Intakes: Apr, Oct Duration: 14 days Scheme: SBL Fees: FMM Members RM3,500 Non-Members RM4,000 (Fee excludes the external ASQ examination) 8. FMM Certificate in Technician Development Programme The course is specially designed for the development of employees, particularly those involved in the provision of technical support for the production division. This programme will provide an appreciation of the elements and processes involved in basic engineering philosophy, concepts and key methodologies, and how the technician s role can enhance the overall productivity of the organisation. Develop potential technician support staff for the production unit Understand the concepts and principles of a production system Understand the approaches and techniques needed to ensure the effectiveness and efficiency in daily production operations Be equipped with the basic engineering knowledge: mathematical, technical drawing, tools and maintenance and applying them at the workplace Basic Engineering Mathematics Engineering Drawing Engineering Tools Maintenance and Troubleshooting 104

105 This programme is meant for those who are currently involved in the engineering or production division providing technical support and maintenance work for the production division. Intakes: Jan, Mar, June, Oct Duration: 9 days Fees: FMM Members RM3,500 Scheme: SBL Non-Members RM4, FMM Certificate in Energy Management CDP Awarded by ST In line with the Efficient Management of Electrical Energy Regulation 2008, this programme prepares participants to be accredited by Suruhanjaya Tenaga (ST) as qualified energy manager at their respective place of work. The FMM Certificate in Energy Management represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. Be made aware of the importance of energy conservation and energy efficiency issues Be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines Be able to conduct energy audit and implement energy saving programmes Gain knowledge on new technologies and advances in the efficient utilisation of energy Prepare participants to be registered Certified Energy Manager Introduction to Energy Efficiency Energy Efficiency in HVAC Systems Energy Efficiency in Electrical Systems Energy Efficiency in Mechanical Systems Energy Management Tools Energy Analysis Advances and New Technologies in Energy Efficiency Factory/Facility/Maintenance/Service Managers and Engineers, Senior Managerial Production and Technical Personnel who are involved in managing and operating energy-related matters in their organisations. Intakes: Feb, June, Oct Duration: 14 days Scheme: SBL Fees: FMM Members RM3,900 Non-Members RM4, FMM Certificate in Safety and Health Officer Approved by DOSH In line with the Occupational Safety and Health Act 1994 and its Regulations to ensure a competent person is employed to act as a Safety and Health Officer at the place of work, the FMM Certificate in Safety and Health Officer represents a unique effort of FMM Institute to produce a pool of qualified safety officer for the industry towards the prevention and reduction of occupational accidents and hazards at the workplace. Provide in-depth professional knowledge and skills for effective Occupational Safety and Health management practices Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities 105

106 Create opportunities for career advancement and development in Occupational Safety and Health within an organisation Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH) Occupational Safety and Health Management Occupational Safety and Health Legislation Occupational Health Occupational Safety Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries. Intakes: Jan, Feb, Mar, Apr, June, Sep, Nov Duration: 21 days Scheme: SBL /SBL-KHAS Fees: FMM Members RM3,700 Non-Members RM4,000 (Fee excludes the external NIOSH examination) 11. FMM-MNSC Certificate in Shipping In collaboration with MNSC The Certificate in Shipping is jointly developed by Malaysian National Shippers Council (MNSC) and FMM Institute, with an aim to enhance professionalism in shipping as well as maintaining the standard of operation of the industry. Update information on shipping to the Manufacturing and Shipping sectors To provide an understanding in general terms of current laws and practices pertaining to transport in trade Update on documentation and operating procedures involved in shipment of goods, payments and insurance Module 1: Introduction and Overview Module 2: Carriage of Goods by Sea Module 3: Carriage of Goods by Air Module 4: Carriage of Goods by Land (Multimodalism) Module 5: Duties and Responsibilities of Freight Forwarders Module 6: Packing and Marking Module 7: Banking for Shippers Module 8: Laws and Practices Relating to Trade and Customs Module 9: Shippers Cargo Insurance (Individual module is available) Personnel from Manufacturing sector (Purchasing and Shipping Departments), Logistics, Warehousing, Cargo Handling, Freight Forwarding, Import, Export and Insurance. Intakes: Apr, Oct Duration: 10 days Scheme: SBL Fees: FMM Members RM2,900 Non-Members RM3,

107 12. FMM Professional Certificate in Malaysian Employment Laws and Their Applications at the Workplace This course is specially developed with the aim to prepare HR personnel to educate HR Practitioners, Line Managers, Supervisors and Legal Managers/Executives in the understanding of the Employment Act 1955 ( EA ) and its gazetted amendments in the Employment (Amendment) Act Updates on EPF and SOCSO will also be covered, so as to align industry practices to the Employment Laws. Equip with the knowledge on legal requirements of the Employment Act, Employee Provident Fund Act and Social Security Act Apply knowledge learnt in the Employment Laws and legislation in their daily job tasks Able to resolve issues in relation to work employment and to comply with statutory provisions of employment legislations Definition of Employee under the EA/Extension of Coverage of EA to Employees Earning RM2,000 to RM5,000 Contracts of Employment Dismissal due to Misconduct [Section 14] Abscondment [Section 15(2)] Payment of Wages and Deductions from Wages New Section 33A Information Relating to Supply of Employees Employment of Women Hours of Work Public Holidays Annual Leave Sick Leave Redundancy and Retrenchment Employment (Termination & Lay-Off Benefits) Regulations 1980 New Part XVA Sexual Harassment How to Deal with Employees Outside the EA Employees Provident Fund Act 1991 SOCSO Benefits and Claim Procedures For Human Resource personnel who want to acquire an in-depth knowledge in the employment laws and their regulations. Intakes: Jan, Apr, Sep Duration: 4 days Scheme: SBL Fees: FMM Members RM1,800 Non-Members RM2, FMM Executive Certificate in Human Resource Management This programme provides theoretical and practical knowledge in human resource management. The main objective of the programme is to develop potential human resource practitioners who will be prime movers and contribute significantly to the development of the industry. Gain knowledge and awareness of the strategic and operational roles of human resource in an organisation Understand performance management, meaning and nature of organisational behaviour Gain an insight into the laws, systems and practices of occupational safety and health management Understand the importance of training and development to an organisation 107

108 Module 1: Human Resource Management Module 2: Organisational Behaviour Module 3: Occupational Safety and Health Management Module 4: Training and Development Executives, Officers and Supervisors who are involved in human resource functions. Intakes: Apr, July, Oct Duration: 16 days Fees: RM4,000 Scheme: SMETAP 14. FMM Executive Certificate in Industrial Relations Management This programme provides theoretical and practical knowledge in industrial relations management. The main objective of the programme is to develop potential industrial relations practitioners who will be prime movers and contribute significantly to the development of the industry. Understand the development and functions of the Trade Union Equip with the pertinent regulations governing key human resource issues under the Industrial Relations Act 1967 Gain an understanding of the process of collective bargaining Learn what constitutes misconduct and how the domestic enquiry procedures and process work Be familiar with some common trade disputes and industrial actions taken Understand the role play by the Industrial Court Module 1: Industrial Relations Practices in Malaysia Module 2: Malaysian Employment Law Module 3: Compensation and Benefits Module 4: Collective Bargaining and Negotiation Executives, Officers and Supervisors who are involved in human resource and industrial relations functions. Intakes: Feb, June, Oct Duration: 16 days Fees: RM4,000 Scheme: SMETAP 15. FMM Executive Certificate in Production and Operations Management The FMM Executive Certificate in Production and Operations Management is specially designed for the professional development of employees in the manufacturing sector. This programme will prepare participants in the areas of Production Operations, Quality Management Systems, Production Planning and Control. Develop potential team leaders in the manufacturing industry Understand the concepts and tools used in planning and operating an effective manufacturing system Understand the approaches and techniques needed to ensure the effectiveness and efficiency in daily production operations Develop skills in analysing and solving quality problems related to production and operations 108

109 Module 1: Principles of Production and Operations Module 2: Production Planning and Control Module 3: Quality Management and System (Individual module is available at certificate level) Those who are currently involved in the production and operations functions. It is also recommended for those at junior and middle management levels. Intakes: Apr, July, Sep Duration: 18 days Scheme: SBL Fees: FMM Members RM2,950 Non-Members RM3, FMM Executive Certificate in Lean Manufacturing FMM Executive Certificate in Lean Manufacturing will provide an introduction to the methods and practices involved in Lean Manufacturing Management. It presents the information by using both a conceptual framework and real-life examples to further the learning process. Understand the concepts and implementation of Lean Manufacturing Enhance the importance of Value Stream Mapping, supporting tools and techniques and implementation Gain a working knowledge of Kaizen, JIT, 5S, waste reduction and elimination and TPM Enhance awareness of the Kanban Systems, implementation, auditing and improving Kanban Module 1: Introduction to Lean Manufacturing Module 2: Kanban Systems Module 3: Value Stream Mapping (VSM) (Individual module is available at certificate level) Managers, Engineers, Executives, Technicians and those who wish to improve their understanding and skills in relation to the application of lean management and implementation in manufacturing. Intakes: Mar, Oct Duration: 15 days Scheme: SBL Fees: FMM Members RM3,500 Non-Members RM4, FMM Certificate in Security Management This certificate programme is designed to ensure supervisors and executives in the security department are equipped with technically relevant knowledge and skills to effectively manage the dynamic security operations in their respective organisations. Understand the changing security threat scenario in the business world Motivate themselves in acquiring relevant knowledge and skills to face the changing threat scenario Comprehend the tools and technologies currently available to mitigate the emerging risks and dangers Realise their potentials and contribution in the overall success of their business organisations 109

110 Introduction to Industrial Security Setting Security Operations Management Physical Security Balanced Security Approach Risk Management Basics Leadership and Interpersonal Skills Communications and Public Relations Radio Telephony and Reporting Security and the Law Safety and Accident Prevention Security Investigation Basics Electronic Surveillance and Detection Emergency Preparedness Fire Protection System and Its Maintenance Evacuation Drills All security employees who are at supervisory and leadership positions and those who aspire to upgrade themselves to supervisory and leadership positions. This course is also designed for police officers and military officers who are planning to join the private sector as Security Supervisors, Executives or Managers. Intakes: Jan, May, Oct Duration: 8 days Scheme: SBL Fees: FMM Members RM2,500 Non-Members RM2, FMM Sijil Pengurusan Stor dan Gudang Sijil Pengurusan Stor dan Gudang adalah disediakan khas untuk pekerja-pekerja yang bertugas dalam rangkaian operasi pembekalan, terutamanya yang bertanggungjawab dalam operasi stor dan gudang. Melalui program ini, peserta-peserta akan memperolehi kefahaman yang lebih mendalam mengenai aktiviti-aktiviti bidang kerja mereka dan pertaliannya dengan operasi perniagaan secara keseluruhan. Pengetahuan asas bagaimana makro ekonomi seperti faktor-faktor perundangan, sosial dan politik mempengaruhi operasi perniagaan secara umum dan secara khusus kepada stor dan gudang Teknik pengurusan inventori yang efektif untuk memastikan kecekapan dalam merancang dan mengawal inventori Memahami peranan dan fungsi pembelian dalam sesuatu organisasi Memahami prinsip-prinsip dan aplikasi praktikal operasi dan pentadbiran dalam pengurusan aktiviti inventori Pengetahuan yang perlu bagi memahami sumbangan stor dan gudang ke arah mencapai produktiviti dan keuntungan organisasi Persekitaran Perniagaan Pengurusan Inventori Pengurusan Pembelian Operasi Penyimpanan Pentadbiran Stor dan Gudang Pekerja-pekerja yang kini bertugas di Stor dan Gudang di peringkat penyeliaan dan operasi. Ianya juga disyorkan kepada mereka yang tidak mempunyai kelayakan akademik formal dan baru menceburi bidang Stor dan Gudang. 110

111 Intakes: Feb, May, Sep Duration: 13 days Scheme: PERLA/PROLUS Fees: FMM Members RM2,500 Non-Members RM3,250 (Certificate Programmes are conducted during weekends only. Intakes stated are subject to change. New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of Certificate programmes.) 111

112 Diploma Programmes 112

113 FMM Institute obtained its Private Higher Education Institute (PHEI) status from the Ministry of Higher Education in 1999 and it is also known as Institut FMM. With this status, the Institute is committed to offer Diploma programmes which are developed in accordance with the academic requirements of the Ministry of Higher Education (MOHE) and Malaysian Qualification Agency (MQA). Currently the Institute offers four Diploma programmes, namely, Diploma in Manufacturing Management, Diploma in Logistics Management, Diploma in Human Resource and Industrial Relations and Diploma in Business Management. These Diploma programmes are developed in consultation with the industry to reflect the current skills and knowledge required by the industry. Much thought has been given to the modules offered under each of the Diploma programmes. The contents of each module were carefully designed to reflect the current practice of the industry and academic research. Each of the Diploma programme is subject to the quality audit by MQA to ensure the academic standards are on par with academic excellence. These programmes are taught by a team of academic lecturers, who have the relevant industrial experience as well as desired academic qualification. Our team of lecturers is able to bring real life experience into classrooms with interactive teaching methods. This enables students to relate theories to practical experience and application. The Diploma programmes are conducted over a period of 7 semesters i.e. 5 long semesters of 14 weeks each and 2 short semesters of 8 weeks each. They are conducted on part-time and full-time basis. The minimum entry requirement is SPM/SPVM/MCE or equivalent with 3 credits and at least 3 years of working experience. Graduates are also encouraged to apply as exemptions are given to recognised qualification. Institut FMM offers various flexible payment schemes. Self-paying students can opt for payment via withdrawal from Employee Provident Fund (EPF) or installment basis. The Federation of Malaysian Manufacturers (FMM), the holding company offers limited study loan under the FMM Tunku Tan Sri Mohamed Study Loan. This study loan is interest-free and payable within three years from the disbursement of the study loan for part-time students and for full-time students, six months after their graduation. Flexible payment is available for companies who are sponsoring their staff for these programmes. Companies are able to pay on semester basis where the tuition fee is claimable by semester under the PROLUS scheme of the Human Resource Development Fund (HRDF) whereby no prior approval is required. 113

114 1. Diploma in Manufacturing Management Modern enterprise today is aggressive, dynamic and complex. It comprises many interrelated specialist functions and departments, and it operates in a business environment that is fluid and highly competitive. Such conditions raise new challenges and problems for management. Without an efficient manufacturing industry, a country would not be able to sustain its economic growth. A major problem confronting management today is finding better ways of developing an approach that would effectively tie together all functional areas to enhance corporate growth. Manufacturing management is one of the approaches available to management for improving corporate performance. The Diploma in Manufacturing Management is aimed to equip students with analytical skills and problem solving skills related to manufacturing systems. Students are able to gain knowledge and skills through case studies, discussions and interaction with our highly qualified panel of lecturers and students from other industries. Our graduates are testimony of our commitment in providing the best education in terms of quality, employability and career enhancement. 90% of our graduates are promoted either during the course of study or upon completion of the programme. Career Opportunities The Diploma in Manufacturing Management has a strong coverage of management and manufacturing areas. These subjects are able to enhance the work experience and skills of our students, to operate successfully in the challenging and ever changing environment of modern manufacturing business. This allows a rapid career progression to senior roles. This programme meets the needs and requirements of students who wish to pursue a management career in the manufacturing industry. Modules Offered Production Planning and Control Strategic Management and Decision Making Industrial Engineering Manufacturing Processes and Technology Introduction to Computer Aided Design Techniques Operations Management Quantitative Methods Supply Chain Management Warehousing Project 1 (Group) Project 2 (Individual) Quality Management and Systems Procurement and Inventory Management Occupational Safety and Health Management Principles of Management Principles of Accounting Business Finance Human Resource Management Principles of Marketing Information and Communication Technology Business Communication MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Part Time - Jan, Mar, May, Sep Full Time - Jan, May, Aug Scheme: PROLUS Type: Part Time / Full Time 114

115 2. Diploma in Logistics Management Logistics is all about getting the right goods to the right place, in the right condition, at the right time and at the right cost. With globalisation and realisation of Asean Free Trade Area (AFTA), industries need to be more competitive and efficient. There is an increasing demand for professionals who have the business acumen to understand the need to integrate all of an organisation s procurement and supply chain processes to ensure efficiency of movement of goods. As a trading nation whose prosperity hinges on an increasing presence in the global economy, Malaysia is concerned with and enthusiastic about the logistics industry. The logistics industry has the potential to employ many people. In Malaysia, the logistics industry is one of the fastest growing industries. It definitely provides an opportunity for an individual to grow with the industry. This programme is aimed at providing comprehensive knowledge and management skill to enable students to participate in business and procurement, logistics planning and operations management. It encourages students to contribute to the decision making and implementation of business processes. Career Opportunities Graduates from this programme could expect to be employed in the areas such as purchasing, distribution and management generally plus logistics operations, including exporting activities, both domestic and international. This programme provides an excellent opportunity for working adults to upgrade their skills and knowledge for a rapid career progression. Our graduates are testimony of our commitment in providing the best education in terms of quality, employability and career enhancement. 90% of our graduates are promoted either during the course of study or upon completion of the programme. Modules Offered Warehousing Supply Chain Management Freight and Transportation Purchasing and Inventory Management Business Law Distribution Management Strategic Management and Decision Making Logistics Information System Project (Individual) Operations Management Principles of Economics Quantitative Methods Principles of Management Business Communication Principles of Accounting Business Finance Principles of Marketing Human Resource Management Information and Communication Technology International Business Management Occupational Safety and Health Management MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Part Time - Jan, Mar, May, Sep Full Time - Jan, May, Aug Scheme: PROLUS Type: Part Time / Full Time 115

116 3. Diploma in Human Resource and Industrial Relations Human resource is critically important to organisational success, and for many, may be the only source of competitive advantage. Human factor is considered as one of the most important resources to stay competitive in a growing economy. More and more organisations are aligning corporate strategies with the needs and requirements of human capital. This Diploma programme provides a specialist education in human resource management and industrial relations, leading to a comprehensive understanding of its strategic and operational roles. In addition to the focus on human resource management and industrial relations knowledge and skills, this programme provides a broad-based business management education. Students are able to gain a thorough understanding of human resource and industrial relations within a business environment in the Malaysian context. With this Diploma programme, students are able to develop key skills in communication, leadership and decision-making as well as personal skills. This programme will focus on the application of these skills not just in the traditional sectors of business and commerce, but also in small-to-medium-sized businesses. Career Opportunities This Diploma is intended to build a sound foundation for human resource/personnel specialist, industrial relations or generalist roles at administrative or managerial levels. Modules Offered Human Resource Management Manpower Planning, Recruitment and Selection Malaysian Employment Law Compensation Benefits and Performance Industrial Relations Practices in Malaysia Training and Development Project (Individual) Quality Management and Systems Occupational Safety and Health Management Principles of Economics Strategic Management and Decision Making Business Law Principles of Management Information and Communication Technology Principles of Accounting Business Communication Organisational Behaviour Quantitative Methods Business Finance Management Information Systems Marketing Fundamentals MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Part Time - Jan, Mar, May, Sep Full Time - Jan, May, Aug Scheme: PROLUS Type: Part Time / Full Time 116

117 4. Diploma in Business Management The scope of business problems is immense, from planning to current operational issues. Students will follow a wide range of studies covering the aspects of business from marketing and finance to international development. This Diploma is designed to equip participants with the skills and knowledge in the field of business management by exploring a wide range of relevant issues, theories and perspectives to equip the graduates with an understanding of the complexities and responsibilities of managerial life in the 21 st Century. Career Opportunities This Diploma provides graduates with the knowledge, understanding and transferable skills essential to organisations who are looking for tomorrow s leaders, managers and administrators. It also provides a sound knowledge base for those who seek to start their own businesses. Modules Offered Principles of Management Information and Communication Technology Principles of Accounting Business Law Human Resource Management Management Information Systems Marketing Fundamentals Business Communication Organisational Behaviour Quality Management Systems Quantitative Methods Marketing Environment Microeconomics Macroeconomics Managing Small Business Project (Individual) Business Finance International Business Management Strategic Management and Decision Making Operations Management Company Law MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Part Time - Jan, Mar, May, Sep Full Time - Jan, May, Aug Scheme: PROLUS Type: Part Time / Full Time (Please contact FMM Institute for further details and schedule of intakes of Diploma Programmes.) 117

118 Professional Diploma Programmes 118

119 FMM Institute is committed in providing continuous education through its Professional Diploma Programmes. These programmes provide an excellent mix of practical and academic input, reflecting the Institute s commitment to ensure its participants get the best in terms of qualification, career enhancement and employability. Currently the Institute offers the following Professional Diploma Programmes: Professional Diploma in Human Resource and Industrial Relations Professional Diploma in Logistics and Supply Chain Management Professional Diploma in Management These programmes were developed with the aim to provide an opportunity for working adults to gain a qualification related to their work areas. This will increase their credibility and confidence by providing them a structured access to the best current thinking on organisation and business practices. These programmes are also aimed to develop overall skills in management and operations for management and supervisory level. Developed closely in consultation with the industry, participants of these programmes will be able to use and transfer the best practices learnt to their work place, increasing motivation thus, improving performance and productivity. Duration These programmes are conducted on part-time basis over a period of 12 months. Intakes For the intake dates please contact FMM Institute. This programme is also available on in-house basis. Programme Structure Participants are required to successfully complete 9 modules in order to be awarded with the Professional Diploma in their chosen field of study. Classes are held on weekends only. The contact hours for each module are 28 hours. Each module is taught by highly qualified lecturer that has both academic and practical knowledge in their respective areas, thus enhancing the learning curve of working adults. The modules offered under each Professional Programme are as follows: 1. Professional Diploma in Human Resource and Industrial Relations Human Resource Management Organisational Behaviour Occupational Safety and Health Management Training and Development Industrial Relations Practices in Malaysia Collective Bargaining and Negotiations Malaysian Employment Law Compensation and Benefits Project Paper 2. Professional Diploma in Logistics and Supply Chain Management Procurement and Inventory Management Warehousing Supply Chain Management Operations Management Distribution Management Customs and Trade Practices in Malaysia Freight and Transportation Logistics Management Strategy Project Paper 119

120 3. Professional Diploma in Management Management and Leadership Effective Communication at Workplace Finance for Non-Financial Executives International Business Management Basic of Employment Laws and Industrial Relations Practices Safety and Health Management Productivity Improvement Operations Management Project Paper Entry Requirement The entry requirement for these programmes is as follows: Diploma / Degree in any discipline or any professional qualifications with minimum one year of relevant working experience or SPM / STPM or equivalent with minimum 3 years of relevant working experience Scheme SBL 4. Executive Diploma in Safety and Health Management (Awarded by UTM SPACE) The Executive Diploma in Safety and Health Management was developed under a working partnership between FMM Institute and the Universtiy Technology Malaysia School of Professional and Continuing Education (UTM SPACE) for the benefit of the industry. This represents a unique effort of FMM Institute to produce a pool of qualified safety officers for the industry towards the prevention and reduction of occupational accidents and diseases in the country. Provide in-depth professional knowledge and skills for sound and effective Occupational Safety and Health management practices Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities Create opportunities for career advancement and development in Occupational Safety and Health within an organisation Duration This programme is conducted on part-time basis over a period of 20 months. Intakes February, June, October Programme Structure Participants are required to successfully complete 20 modules in order to be awarded with the UTM SPACE Executive Diploma in Safety and Health Management. Classes are held on weekends only. The contact hours for each module are 21 hours. The panel of lecturers comprises academically-qualified industry professionals from both FMM Institute and UTM SPACE. 120

121 Course Modules Occupational Safety and Health Management Occupational Safety and Health Act 1994 and Regulations Occupational Health Workplace Safety Principles of Toxicology and Industrial Hygiene Workplace and Equipment Safety Management Workplace Communication Skills Principles of Occupational Safety and Health Risk Management Introduction to Ergonomics and Work Organization Performance Measurement and Budgeting in Occupational Safety and Health Management Environmental Management Writing for Specific Purposes Professional Ethics Social Psychology Leadership and Team Management Creative Thinking and Problem Solving Portfolio 1 Portfolio 2 Project 1 Project 2 Entry Requirement The minimum entry requirement is SPM or equivalent with 3 credits and at least 3 years of relevant working experience. Scheme SBL * Self-sponsored students can withdraw from their Account II of their EPF (Please contact FMM Institute for further details and schedule of Professional Diploma Programmes.) 121

122 FMM Institute Location Map Notes: Unless otherwise stated, all training programmes are conducted in the English Language. FMM Institute reserves the right to change the facilitator, reschedule or cancel any of the training programmes. Class schedule is subject to change. Please request for our individual programme brochure. 122