Corporate Profile FMM. FMM s VISION To Make Malaysian Industries Globally Competitive

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2 Corporate Profile FMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrial nation. Continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute s Certificate and Diploma courses in selected areas of industrial and management skills. FMM Institute obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Education on July 19, 2001 to offer Diploma and other higher level courses. Efforts are ongoing to offer Degree and Masters level courses specially designed to meet the Training Needs of the Manufacturers. A wide range of training courses are also offered on an in-house basis. These include all the public courses as well as those that need to be specially customised to meet the training needs of specific industries. Course outlines and objectives are discussed with the companies and trainers will be selected to develop the courses accordingly. All in-house courses are packaged to be cost effective for companies with no compromise on the quality of the course and the desired result. FMM Institute is a registered Training Provider with Pembangunan Sumber Manusia berhad (PSMB). FMM Institute, Perak is housed at Ipoh, Perak. It has 4 modern training rooms with a total seating capacity of 120 participants and one FMM Hall that can accommodate a total of 80 participants. FMM s VISION To Make Malaysian Industries Globally Competitive FMM s QUALITY POLICY Total Commitment to Service Excellence and Quality FMM Institute s VISION To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation s surge towards developed nation status. FMM Institute s OBJECTIVES To meet the training needs of Malaysian manufacturing companies by equipping their employees with the necessary skills and knowledge. Organise events for dissemination of information. To promote maximum and effective utilisation of the Human Resource Development Fund (HRDF) in line with the evolution of technology and processes. To advocate and promote the importance of training in the manufacturing environment as Malaysia moves into high value-added and technology-intensive industries.

3 COURSES BY CATEGORY TITLE pg TITLE pg TITLE pg ADMINISTRATION CREATING AND MAINTAINING AN EFFECTIVE FILING AND RECORDS SYSTEM EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES FOR EVERYONE ESSENTIAL SKILLS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS OFFICE ADMINISTRATION AND MANAGEMENT SKILLS WHAT YOU DO NOT KNOW PEMBENTUKAN KERANI YANG CEMERLANG PENGURUSAN REKOD DAN FAIL YANG EFEKTIF COMMUNICATION EFFECTIVE LETTERS AND S THAT GET YOUR MESSAGE ACROSS ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF MANAGING MEETINGS EFFICIENTLY PENULISAN SURAT RASMI DAN MEMO BERKUALITI PRESENTATION SKILLS CLEAR AND TO THE POINT REPORTING TROUBLE FREE BUSINESS WRITING FOR EXECUTIVES CUSTOMER SERVICE/SALES/ MARKETING DEVELOPING EFFECTIVE 25 MARKETING STRATEGIES DEVELOPING EXCELLENT 10 CUSTOMER RELATIONS AND SERVICE SKILLS EFFECTIVE SALES 19 NEGOTIATIONS AND OVERCOMING SALES RESISTANCE HANDLING CUSTOMER 29 COMPLAINTS PROFESSIONALLY MARKETING EFFECTIVENESS : 23 MEASURING AND IMPROVING IT MARKETING INNOVATION IN 6 GENERATING SALES PROMOTE YOUR PRODUCTS IN 32 THE MOST EFFECTIVE MANNER SELLING LIKE A PROFESSIONAL 13 CUSTOMS MALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES AND PROCEDURES MALAYSIAN CUSTOMS POLICIES AND PROCEDURES FINANCE/ACCOUNTING ADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURES COSTING MADE SIMPLE FOR PLANNING AND CONTROL EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTIONS FINANCIAL BUDGETS AND CREATIVE ACCOUNTING - A POWERFUL MANAGEMENT TOOL PRACTICAL GUIDE IN PREPARING AND MAINTAINING FULL SETS OF ACCOUNTS FIRST AID/SAFETY & HEALTH OCCUPATIONAL FIRST AID SKILLS AND CPR FORKLIFT DEVELOPING BEHAVIOURAL BASED SAFETY FOR FORKLIFT DRIVERS MASTERING SAFE FORKLIFT DRIVING SAFE FORKLIFT DRIVING SKILLS FOR BEGINNERS HOUSEKEEPING HOUSEKEEPING MANAGEMENT 19 AT THE WORKPLACE: 6S INTERNAL 6S AUDITING 36 HUMAN RESOURCE ALIGNING APPLICATION OF EMPLOYMENT ACT FOR FAIR PRACTICES BEHAVIOURAL BASED INTERVIEWING TECHNIQUES BEST EMPLOYMENT PRACTICES: OFFER LETTERS, EMPLOYEE HANDBOOK, PROBATION AND TERMINATION/RESIGNATION

4 COURSES BY CATEGORY TITLE pg TITLE pg TITLE pg 2 BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/CLERKS DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES AND PROCEDURES MANUAL ESSENTIAL KNOWLEDGE OF INDUSTRIAL RELATIONS ACT MISCONDUCT, DISCIPLINARY AND GRIEVANCES HANDLING, AND DOMESTIC INQUIRY PERFORMANCE APPRAISAL MADE EASY: A COMPLETE GUIDE PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS HUMAN RESOURCES/TRAINING KEMAHIRAN MENJALANKAN ON-JOB TRAINING YANG BERKESAN ISO BUILD LEAN INTO QMS WHEN CONVERTING TO ISO 9001 : 2015 ESSENTIAL SKILLS IN DEVELOPING SOP/WORK INSTRUCTION MASTERING ISO 9001:2015 QMS INTERNAL QUALITY AUDITING PROCESS APPROACH APPLICATION IN ISO 9001:2015 RISK BASED APPROACH AND PREVENTING HUMAN ERROR IN ISO 9001:2015 RISK-BASED THINKING AND PERFORMANCE EVALUATION FOR CONTINUAL IMPROVEMENT ACCORDING TO ISO 9001: TECHNIQUES OF WRITING ISO QUALITY OBJECTIVES, NCRS/ CARS, MEASUREMENT AND DATA ANALYSIS UNDERSTANDING AND IMPLEMENTING ISO 9001:2015 QMS LABORATORY PENGURUSAN MAKMAL SECARA EFEKTIF PRACTISING GOOD LABORATORY PRACTICES EFFECTIVELY LOGISTIC EFFECTIVE LOGISTICS MANAGEMENT AND COSTING LOGISTIC/STORE/INVENTORY DESIGNING AND DEVELOPING 21 AN EFFECTIVE STOCK CONTROL SYSTEM EFFECTIVE MATERIALS 18 HANDLING, PLANNING AND CONTROL EFFECTIVE STOCKTAKING, 32 VALUATION AND RECTIFYING SHORTFALLS / PROBLEMS INVENTORY AND STORES 26 MANAGEMENT MATERIALS MANAGEMENT, 12 INVENTORY ANALYSIS & CONTROL SYSTEMS MEASURING, EVALUATING 23 AND IMPROVING STORE PERFORMANCE OPERASI STOR DAN GUDANG 28 8 PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK PENGURUSAN STOR DAN PENGAWALAN INVENTORI REDUCE AND OPTIMIZE INVENTORY COST USING ABC ANALYSIS FOR INVENTORY CONTROL LOGISTIC/WAREHOUSE EFFECTIVE WAREHOUSE AND STORAGE MANAGEMENT EVALUATING PERFORMANCE MEASURES FOR WAREHOUSING MAINTENANCE/TECHNICAL S MODEL FOR MAINTENANCE 29 LEADERS 12 STEPS SCHEDULE PLANNED 22 MAINTENANCE AUTOCAD ESSENTIALS 14 AUTONOMOUS MAINTENANCE 8 COST REDUCTION TECHNIQUES 27 FOR MAINTENANCE EFFECTIVE SPARE PARTS 35 MANAGEMENT ENERGY AUDIT, ELECTRICAL 34 SAFETY AND REPORT WRITING ENERGY EFFICIENCY IN 24 ELECTRICAL SYSTEMS HANDS-ON APPROACH 18 ON TECHNICAL TROUBLE SHOOTING SKILLS

5 COURSES BY CATEGORY TITLE pg TITLE pg TITLE pg MAINTENANCE AND TROUBLESHOOTING OF ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS AND MOTORS PENYELENGGARAAN BERASAS MASA DAN KEADAAN PRACTICAL APPROACH TO BOILER OPERATION, MAINTENANCE AND MANAGEMENT PRACTICAL GUIDE TO ELECTRICAL WIRING, INSPECTION, TROUBLESHOOTING AND REPAIRING PROGRAMMABLE LOGIC CONTROL ROOT CAUSE FAILURE ANALYSIS FOR MAINTENANCE TEKNIK-TEKNIK PENYELENGGARAAN EFEKTIF UNTUK JURUTEKNIK TOTAL PREVENTIVE MAINTENANCE MANAGEMENT COMMUNICATION, COACHING, COUNSELLING AND PROBLEM SOLVING (CONDUCTED IN MANDARIN) DELEGATION, TIME MANAGEMENT, HANDLING CONFLICTS AND DIFFICULT EMPLOYEES (CONDUCTED IN MANDARIN) DEVELOPING MIDDLE MANAGEMENT SKILLS FOR BREAKTHROUGH RESULTS DYNAMIC LEADERSHIP: COMMUNICATING WITH AUTHORITY AND ASSERTIVENESS DYNAMIC WORK HABITS FOR IMPROVING PERFORMANCE ESSENTIAL MANAGEMENT TOOLS FOR EXECUTIVES EXCELLING AS A COMPETENT MANAGER KOMUNIKASI BERKESAN DENGAN PEKERJA MELALUI ONE POINT LESSON KOMUNIKASI, COACHING, KAUNSELING DAN PENYELESAIAN MASALAH MANAGING MULTI TASKING: DISCIPLINE OF GETTING THINGS DONE MEMBINA PASUKAN KERJA YANG DINAMIK DAN PROSES PENYELESAIAN MASALAH PENGURUSAN MASA DAN MEMBINA KEMAHIRAN KOMUNIKASI YANG EFEKTIF PENGURUSAN PEKERJA YANG BERKESAN PROBLEM-SOLVING FOR PRODUCING CREATIVE SOLUTIONS REMOVING COMMUNICATION ROADBLOCKS THAT INFLUENCE PERFORMANCE STRATEGI MENGENDALIKAN PEKERJA BERMASALAH STRUCTURED APPROACH OF BUILDING EFFECTIVE TEAMS AND SOLVING PROBLEMS TRANSFORMATIONAL LEADERSHIP APPROACH FOR HIGHER PERFORMANCE PEOPLE MANAGEMENT COACHING, COUNSELLING, CHANGE MANAGEMENT AND HANDLING DIFFICULT PEOPLE DELEGASI, PENGURUSAN MASA, KONFLIK DAN MENANGANI PEKERJA BERMASALAH HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM BUILDING (CONDUCTED IN MANDARIN) KEPIMPINAN: SENI MEMPENGARUHI PEKERJA UNTUK MENINGKATKAN PRESTASI MANAGING DIFFICULT BEHAVIOURS MENGURUS KONFLIK SECARA POSITIF KE ARAH MEWUJUDKAN KEHARMONIAN MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN KUMPULAN KERJA TEKNIK-TEKNIK KAUNSELING YANG BERKESAN

6 COURSES BY CATEGORY TITLE pg TITLE pg TITLE pg 4 PERSONAL DEVELOPMENT PENINGKATAN PRESTASI KERJA 28 UNTUK PEKERJA SIKAP KERJA POSITIF 9 PRODUCTION/OPERATIONS ACHIEVING OPERATIONAL EXCELLENCE THROUGH LEAN MANUFACTURING ANALYZING AND CONFIRMING ROOT CAUSES TO PROBLEMS CONTROLLING CRITICAL FACTORS THAT AFFECT PROCESS PERFORMANCE COST REDUCTION TECHNIQUES FOR PRODUCTION OPERATIONS ESSENTIAL FACTORY MANAGEMENT AND OPERATION SKILLS IDENTIFYING AND ELIMINATING OPERATIONAL WASTES KEY FINANCIAL FIGURES AND RATIOS FOR OPERATIONS PERSONNEL MEASURING PRODUCTION OPERATIONS PERFORMANCE EFFECTIVELY AND EFFICIENTLY OPTIMIZING PROCESS PERFORMANCE USING STATISTICAL VALIDATION PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK PENYELIA PRACTICAL MANUFACTURING 20 PRODUCTIVITY AND CONTINUAL IMPROVEMENT PROCESS PROCESS CAPABILITY 13 ANALYSIS FOR CONTINUOUS IMPROVEMENT PROCESS ENHANCEMENT 6 TECHNIQUES PRODUCTION AND OPERATIONS 24 MANAGEMENT EXECUTION AND CONTROL PRODUCTION CAPACITY 7 PLANNING PRODUCTION PLANNING, 22 SCHEDULING AND CONTROL ROOT CAUSE ANALYSIS FOR 31 PRODUCTION PROBLEMS TEKNIK TEKNIK 27 MENINGKATKAN PRODUKTIVITI WORK STUDY FOR PRODUCTION 32 PURCHASING DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/ CLERKS EFFECTIVE PROCUREMENT, COST REDUCTION AND NEGOTIATION SKILLS EFFECTIVE PURCHASING MANAGEMENT FOR BUSINESS SUCCESS MANAGING A PURCHASING DEPARTMENT EFFECTIVELY MANAGING SUPPLIERS FOR COMPETITIVE ADVANTAGE PROCUREMENT AND SUPPLY CHAIN MANAGEMENT QUALITY 7 ALAT QC DAN PERLAKSANAAN QCC 7 QC TOOLS AND QUALITY CONTROL CIRCLE (QCC) CONTINUOUS QUALITY IMPROVEMENT PRACTICAL TOOLS AND TECHNIQUES ESSENTIAL STEPS IN SOLVING QUALITY RELATED PROBLEMS ESSENTIAL STEPS TO BUILT-IN- QUALITY INTO A NEW PRODUCT/ PROCESS INSPEKTOR QC/QA YANG BERKESAN KAIZEN FOR ACHIEVING OPERATIONAL IMPROVEMENTS MASTERING QUALITY ASSURANCE SKILLS MEASURING COST OF POOR QUALITY FOR CONTINUOUS IMPROVEMENT MEASURING PROCESS QUALITY PERFORMANCE BASELINE POKA-YOKE TECHNIQUES TO ELIMINATE HUMAN ERRORS PREVENTATIVE MEASURES IN FAILURE REDUCTION THROUGH PRACTICAL STATISTICAL APPROACH PROCESS CONTROL: MEASUREMENT AND CALIBRATION

7 COURSES BY CATEGORY TITLE pg TITLE pg TITLE pg ROOT CAUSE ANALYSIS FOR 24 QUALITY PROBLEM STATISTICAL PROCESS CONTROL 34 TEKNIK KAWALAN KUALITI 20 THE QUALITY TOOLBOX: 6 MEGA TOOLS FOR QUALITY IMPROVEMENT TOTAL PRODUCTIVITY 10 IMPROVEMENT TOOLS & TECHNIQUES WHY WHY ANALYSIS: MAKING 36 SMART DECISIONS BASED ON ROOT CAUSE SAFETY & HEALTH ACCIDENT AND INCIDENT INVESTIGATION, RECORDING AND REPORTING (NADOPOD) ACCIDENT INVESTIGATION AND ROOT CAUSE ANALYSIS BEHAVIOUR BASED SAFETY FOR SUPERVISORS AND MANAGERS CHEMICAL AND SCHEDULE WASTE HANDLING AND MANAGEMENT CHEMICAL HAZARD RISK ASSESSMENT AND CONTROL DEVELOPING AND IMPLEMENTING A SAFETY AND HEALTH MANUAL EFFECTIVE PREVENTION OF OCCUPATIONAL INJURIES AND ILLNESSES ELECTRICAL SAFETY AND LOCKOUT/TAGOUT ERGONOMICS, CHEMICAL SAFETY, HEARING CONSERVATION AND EMERGENCY PLANNING HAZARD IDENTIFICATION, JOB SAFETY ANALYSIS, INSPECTION AND ACCIDENT INVESTIGATION HIRARC IMPLEMENTATION WORKSHOP MANAGING AND HANDLING CHEMICALS AT THE WORKPLACE MANAGING SAFETY AND HEALTH AT WORK OCCUPATIONAL SAFETY AND HEALTH LEADERSHIP - A PARADIGM OCCUPATIONAL SAFETY AND HEALTH RISK MANAGEMENT ON THE ROAD BEHAVIOUR BASED SAFETY AND DEFENSIVE DRIVING PENGURUSAN DAN TEKNIK KAWALAN BAHAN KIMIA PRACTICAL TECHNIQUES OF MACHINE SAFEGUARDING FOR RISK REDUCTION SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORS SECURITY KEMAHIRAN PENGAWAL KESELAMATAN YANG BERKESAN SHIPPING INCOTERMS IN INTERNATIONAL TRADE AND SHIPPING DOCUMENTATIONS PRACTICAL LETTERS OF CREDIT 33 (LCS) APPLICATION SHIPPING THE RIGHT 11 WAY PROCEDURES, DOCUMENTATION AND PRACTICE TRADE FINANCING FACILITIES 14 SUPERVISION ADVANCED SUPERVISORY SKILLS AND SOLUTIONS BUILDING EFFECTIVE SUPERVISORY SKILLS (CONDUCTED IN MANDARIN) KEMAHIRAN PENYELIAAN LANJUTAN KEMAHIRAN PENYELIAAN YANG BERKESAN KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA OPERATOR PENYELIA SEBAGAI PENGURUS PRODUCTION DAN KUALITI SUPERVISORY SKILLS IN BECOMING AN EXCEPTIONAL SUPERVISOR

8 6 Jan JANUARY 2016 MARKETING INNOVATION IN GENERATING SALES FEES FMM MEMBER RM583 NON-MEMBER RM689 Globalisation is imminent. Current global downturn limits the market size and invites new competitors. Marketing industrial products in Malaysia as well as regionally will therefore become more complex and challenging. Many Malaysians manufacturers and suppliers of industrial products are still unaware of their threats and opportunities. Failure of companies to understand and apply effective marketing innovations will eventually lead to declining sales and profitability. In order to compete, companies need to leap out of status quo and start to equip themselves with comprehensive knowledge of innovation in marketing techniques and learn to create sustainable competitive advantage. Jan ERGONOMICS, CHEMICAL SAFETY, HEARING CONSERVATION AND EMERGENCY PLANNING As industrialization becomes more rapid, so has the number of accidents at the working places. Often, these accidents happen due to ignorance or the lack of knowledge in preventing them. Accidents cost money. Besides, they dampen the morale of the employees and tarnish the reputation of the company. Prevention is better than cure, and prevention of accidents can best be achieved when there is an urge to do so that stems from the hearts of the employees. The preventive measures mentioned here apply to Ergonomics, Chemical Safety, Hearing Conservation and Emergency Planning aspects at the workplace. Jan RISK-BASED THINKING AND PERFORMANCE EVALUATION FOR CONTINUAL IMPROVEMENT ACCORDING TO ISO 9001:2015 The two new clauses in ISO 9001:2015, Performance Evaluation and Improvement address the performance evaluation, improvement and internal assurance elements of the newly configured standards. For both, there are requirements broadly similar to the existing ISO 9001 and ISO 14001, but with a more holistic approach and a stronger drive for evidence of evaluation of key performance data. Overall these two Clauses provides the common and consistent framework and structure for these evaluation and improvement parts of the standards. Jan PROCESS ENHANCEMENT TECHNIQUES TQM is always a good model for continuous improvement in processes (manufacturing and transactional). For this continuous improvement to work, PDCA cycle had acted as the main and best tool. However, beginning of 1990, DMAIC, initiated by Motorola, came strongly overshadowing TQM - PDCA. Many companies used to distinguish themselves either deploying DMAIC or deploying PDCA to tackle their process problems. In recent years TQM made a strong come back. A more matured TQM managed many best practices (Lean, Six Sigma, Zero Defect) under TQM flagship. This programme explains how the new TQM enhances process quality performance. DMAIC and PDCA have both become the most popular methodologies targeting different problem categories. Jan THE QUALITY TOOLBOX: MEGA TOOLS FOR QUALITY IMPROVEMENT The Quality Toolbox training provide comprehensive guide to the participants on various methods and techniques used for process and quality improvement. The participants will find the widely used Seven basic Quality Control tools as well as the newer management and planning tools, sometime called the Seven New Quality Control tools beneficial in both process and quality improvement activities. These tools are very critical in generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data handling and statistics.

9 Jan ESSENTIAL MANAGEMENT TOOLS FOR EXECUTIVES If people are to become leaders, they must believe that they can be a positive force in the world. Executives, Managers and potential Managers who use the Executive s Toolkit more frequently are seen by others as better leaders. In addition, people working with leaders who use this Management Tools are significantly more satisfied with the actions and strategies of their leaders, and they feel more committed, excited, energized, influential and powerful. Jan KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA OPERATOR Enables Line Leaders to enhance their supervisory skills / techniques, improve productivity and create a good employee management relationship towards a conducive and positive working environment. Jan 22 PENULISAN SURAT RASMI DAN MEMO BERKUALITI FEES FMM MEMBER RM318 NON-MEMBER RM424 Writing letters and memos in Bahasa Malaysia is undeniably an indispensable part of an executive s portfolio in Malaysia. It is the means by which messages are communicated, by which your company s image is projected, and by which your credibility as the representative of the company is established. Conducted in Bahasa Malaysia, the participants would realise how simple effective business writing can be. They would acquire the skills to identify and eliminate embarrassing gramatical errors in business writing and would leave the course with the ability to use refreshing language to produce concise, cohesive, grammatically accurate and stylistically appropriate letters and memos. Jan 22 MANAGING MEETINGS EFFICIENTLY FEES FMM MEMBER RM318 NON-MEMBER RM424 Effective meetings need to be able to achieve its objectives within a minimum amount of time and leave its participants feeling that a sensible process has been followed. This one day workshop will provides you with essential tips and tools to run and manage your meetings effectively. Feb FEBRUARY 2016 PRODUCTION CAPACITY PLANNING FEES FMM MEMBER RM583 NON-MEMBER RM689 A thorough understanding of the underlying concepts of managing production capacity as the scarce resources has been viewed as one of the critical organizational competitiveness tool. It involves the function of planning, establishing, measuring, monitoring, and adjusting levels of capacity to best suit the current available internal resources in order to match with the market demand. The ultimate goal of capacity management is to ensure customer order fulfillment with highest level of focus on quality, delivery and cost, while keeping the operational activities productive cost wise. Feb PENYELENGGARAAN BERASAS MASA DAN KEADAAN Time Based Maintenance is a scheduled inspection to detect conditions that might cause breakdowns and restoring the equipment back to original condition, while Condition Based Maintenance is the control of equipment components where it is used until the life span. Both the maintenance approach is a proactive an effective method to detect the deteriorating condition so that breakdowns can be prevented and eliminated so that production is not affected and no major losses. Feb RISK BASED APPROACH AND PREVENTING HUMAN ERROR IN ISO 9001:2015 ISO 9001 has always advocated mitigating and avoiding risk; it has implicitly addressed the issue. The new ISO 9001:2015 standard explicitly expects organizations to identify and address risks affecting product and service compliancy; resulting in improved customer satisfaction. Besides identifying the risks, the new ISO standard expects organizations to address human errors for improvement based on the risk analysis. 7

10 8 Feb 23 MENGURUS KONFLIK SECARA POSITIF KE ARAH MEWUJUDKAN KEHARMONIAN FEES FMM MEMBER RM318 NON- MEMBERS RM424 Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important. Conducted in Bahasa Malaysia, this course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict. Feb INSPEKTOR QC/QA YANG BERKESAN Quality Control and Quality Assurance Control are considered as critical process in manufacturing today. The QA/QC function plays a vital role in ensuring that the customer receives Defect Free products in the end. To achieve this, it is critical for the organization to have a pool well-trained and highly-skilled QA/QC team who are not only able to detect problems BUT also able prevent problems from occurring in the first place. To be in competitive edge, organization must empower the QC/QA personnel to involve actively in the yield improvement activities via QC circles to identify the quality issues and look for opportunities to improve the situation. Feb MANAGING SAFETY AND HEALTH AT WORK From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job Safety Analysis. Mar 7-8 MARCH 2016 EFFECTIVE LOGISTICS MANAGEMENT AND COSTING Over the last two decades, the discipline of business logistics has advanced from warehouse and transportation management to the boardroom of enterprise. Business logistics in today s competitive environment includes all activities to move product and information to, from and between members. The supply chain provides the framework for businesses and their suppliers who join in to bring goods, services and information efficiently to the ultimate consumer. This course enables participants to appreciate the need for effective costing logistic management in today s environment and to understand the various components that make up logistric management. Mar 7-8 BUILD LEAN INTO QMS WHEN CONVERTING TO ISO 9001:2015 There s no better way to prevent nonconformity due to human error than with lean tools. The waste involved in having multiple systems serving the same purpose can be enormous. This is true in so many companies that are practicing lean and using an ISO 9001-based quality management system (QMS). The new revision to ISO 9001:2015, contain many major changes. It provide your company with an opportunity to merge lean practices into Quality Management System. Mar 7-8 AUTONOMOUS MAINTENANCE Autonomous Maintenance (AM) is a series of activities that contribute substantially to achieving the company s equipment management goal of Zero Equipment Unplanned Breakdown and minimizing planned maintenance activities. It is in fact one of the most important pillars of the Total Productive Maintenance (TPM) methodology. AM, if nurtured properly will unleash the operator and technicians ability. This course aims to educate the participants in the concepts and philosophy of Autonomous Maintenance and to give them opportunity to develop and enhance their skills and confidence by practicing the techniques of Autonomous Maintenance.

11 Mar 7-8 POKA-YOKE TECHNIQUES TO ELIMINATE HUMAN ERRORS Severe competition among business organizations have pushed the quality performance standards to the next level, so much so there is no room for errors and inefficiencies, leading to the mindset of preventing defects or mistakes as the only way to survive in the marketplace. In that sense Poka-Yoke, a Japanese developed method, which emphasized team-oriented approach and root cause analysis to work out ways and means to prevent operational errors. Mar 9 EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES FOR EVERYONE FEES FMM MEMBER RM318 NON-MEMBER RM424 On completion of the course, participants will be able to communicate effectively and enhance the image of the company through proper handling of the telephone. Mar 9-10 CHEMICAL AND SCHEDULE WASTE HANDLING AND MANAGEMENT This course will provide the participants the information required to comply with the Malaysian legal requirements on chemical handling and chemical waste (scheduled waste) management which is OSHA (CPL) Regulation 1997 and EQA (uscheduled Waste) Regulation Participants will gain the basic knowledge of safety and health at workplace and hazardous material handling. Participants will be able to identify chemical groups, understand proper use of chemical labelling, ascertain suitable PPE, proper handling of chemicals and able to react to contingencies accidents. Besides that, participants will be exposed to the scheduled waste handling, storage, packaging, labelling, treatment and disposal. Mar 9-10 SIKAP KERJA POSITIF Most employees perceive work as a chore. Therefore their hearts and minds are not set on completing the task at hand efficiently and improve on the quality of the finished job. A dissatisfied employee will slowly spread his discontentment to fellow employees and this will have an adverse effect on the organisation as a whole. Conducted in Bahasa Malaysia, the main purpose of this programme is to open up an employee s potential in realising his personal vision and the organisation s objective through positive thinking and positive work attitude. Mar 10 REMOVING COMMUNICATION ROADBLOCKS THAT INFLUENCE PERFORMANCE FEES FMM MEMBER RM318 NON-MEMBER RM424 Communication functions to grease differences in information between mediums relating this to more obvious scenario, think about a task assigned to a team. There are people within the team, between teams, and across the organization who must share certain information. While some information must not be disclosed for technical reason, most information must be shared (ie. due date for project submission, new SOP for material handling, customer complaints). Problems will arise if this information is not communicated through out. There are many reasons for this information breakdown such as lack of time, authority matter, or simply people being irresponsible. These are referred as Communication Roadblocks. This course focuses on this issue aiming to remove these roadblocks so that a task can be performed with excellent result. Mar TROUBLE FREE BUSINESS WRITING FOR EXECUTIVES Having trouble getting your message across correctly the first time? This course will enhance the competency of the participants to communicate their thoughts and ideas with ease and confidence in business writing. Participants will also learn to overcome writer s block and utilize readily available tools to assist them in communicating effectively. 9

12 10 Mar DEVELOPING EXCELLENT CUSTOMER RELATIONS AND SERVICE SKILLS FEES FMM MEMBER RM583 NON-MEMBER RM689 The aim of this course is to guide the participants for a better understanding of excellent customer relations and learn to deal with complaints, thus achieving an improved Customer Service level. Mar PRACTICAL GUIDE IN PREPARING AND MAINTAINING FULL SETS OF ACCOUNTS This programme enables participants to understand bookkeeping and how to prepare a full set of financial statements, whilst understanding accounting principles and standards governing them. Mar TOTAL PRODUCTIVITY IMPROVEMENT TOOLS & TECHNIQUES FEES FMM MEMBER RM583 NON-MEMBER RM689 It s a common perception that productivity is always related to human performance gap, however in a broader perspective, it encompasses wider scope of application on how the entire resources of an organization being utilized to produce the intended output in a more effective and efficient manner. Basically total productivity is very much tied to the cost to conduct the business, as well as ways and means to achieve the target of key performance indicators. Most importantly priority must be given in educating and guiding the work teams on the various productivity improvement models that best suits the organization s immediate needs. Mar PRACTICAL TECHNIQUES OF MACHINE SAFEGUARDING FOR RISK REDUCTION FEES FMM MEMBER RM583 NON-MEMBER RM689 This course covers the process to identify, select and properly safeguard machinery to protect employees and others in the work area and deliver training in safe work practices. It will explain hazardous actions and motions of various machinery, identify methods of safeguarding, and match identified safeguards with the applicable Machinery and Machine Guarding Standards to reduce and eliminate potential for accidents and injuries including following guidelines in ergonomics principles of machine safeguarding. Compliance of safety rules and regulations including the use of lockout/tagout procedures isolate energy and control machinery helps to protect employees servicing the machinery. Mar PENGURUSAN MAKMAL SECARA EFEKTIF Conducted in Bahasa Malaysia, this course will cover the topics such as good laboratory is a place where numerous apparatus and chemicals are used in its daily operation. Besides that, a laboratory also generates countless of data and large volume of hazardous waste everyday. All of this must be effectively managed so that the laboratory can be run smoothly, cost effectively, and highly productive and without giving any negative impact to the environment. This course is intended to cover almost every aspects of daily operation and management of a laboratory. Mar DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/CLERKS This course is designed especially for purchasing assistants/clerks who wish to acquire effective skills and knowledge of purchasing operating procedures and documentations. This course will enable participants to learn how to determine the total cost of products purchased, choose the best products available, develop KPI to identify reliable supplier, use suitable techniques for locating, choosing, negotiating, and managing suppliers, and study world top business gurus concept and their application to purchasing field.

13 Mar COMMUNICATION, COACHING, COUNSELLING AND PROBLEM SOLVING (CONDUCTED IN MANDARIN) The focus in management today is on people. Working for people, working with people, influencing people and solving problems through effective communication and creating happy groups of people is everybody s responsibility in an organsation. Managers, Executives, Supervisors and everyone is included in Coaching and Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a win-win feeling. Mar ALIGNING APPLICATION OF EMPLOYMENT ACT FOR FAIR PRACTICES Employment Act, 1955 is the most important piece of legislation for Malaysian employees. The purpose of this Act is to provide a number of minimum benefits for those workers covered by the Act and to establish certain rights for both employers and employees. Acquiring accurate and up-to-date interpretation and information on the Employment Act, 1955 provisions is essential to develop sound industrial relations and personnel policies in any organization. Mar SHIPPING THE RIGHT WAY PROCEDURES, DOCUMENTATION AND PRACTICES Enables those involved with Shipping matters to learn critical skills to perform their present duties. The course will cover important aspects of shipping such as the procedures in trade transactions and functions and type of documents involved to avoid unnecessary delay of goods. Mar PROGRAMMABLE LOGIC CONTROL FEES FMM MEMBER RM742 NON-MEMBER RM848 Programmable Logic Control (PLC) is a digital computer used for automation of electromechanical processes, such as control of machinery on factory assembly line, amusement rides or light fixtures. Before PLC, huge amount of relays, timers, counters and complicated wiring were used for control system of electromechanical machines. Trouble shooting, upgrading or modification of control system is way much easier and faster now due to the simplicity of this control system. In this programme, we will go through PLC Programming, Wiring, Trouble Shooting and creating a simple PLC based machine. Mar PROBLEM-SOLVING FOR PRODUCING CREATIVE SOLUTIONS Problem solving is very important but problem solvers often misunderstand it. Problem solving is a key skill, and it s one that can make a huge difference to your career. At work, problems are at the center of what many people do every day. We are either solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problem to solve. Regardless of the nature of the problems, a fundamental part of every manager s role is finding ways to solve them. Mar MASTERING SAFE FORKLIFT DRIVING (CONDUCTED IN BAHASA MALAYSIA) FEES FMM MEMBER RM583 NON-MEMBER RM689 Emphasises on both Theory and Practical aspects of Safe Forklift Driving. The course aims to sharpen the skills of Forklift Drivers and enable them to become better and safer drivers. A Practical Examination will be conducted at the end of the course to gauge their driving skills. Mar KEMAHIRAN PENYELIAAN YANG BERKESAN Equips participants with the skills and techniques of modern supervision. It is structured to stimulate more effective supervisory practices in an organisation towards a positive working environment. 11

14 12 Mar ACHIEVING OPERATIONAL EXCELLENCE THROUGH LEAN MANUFACTURING Popularly known as Toyota Production System, Lean Manufacturing is seen as a systematic path to achieve the operational excellence through a world class customer value-oriented performance. Fundamentally it requires a paradigm shift not only in the manufacturing black box but the entire supply chain that deliver value to their customers by doing more with less. Lean journey is also designed to set dynamic ground rules in ever changing competitive business environment while providing guidelines towards strengthening the manufacturing fundamentals and people engagement skills. Mar MASTERING ISO 9001:2015 QMS INTERNAL QUALITY AUDITING This course provides participants with the knowledge and skills in Internal Quality Auditing. The setting up of an Internal Quality Audit Team, principles and procedures for carrying out quality auditing will also be provided. Mar MATERIALS MANAGEMENT, INVENTORY ANALYSIS & CONTROL SYSTEMS FEES FMM MEMBER RM636 NON-MEMBER RM742 Material and Inventory management or control refers to the management of idle resources which have future economic value. Alternatively, Inventory may be defined as usable but idle resources that have economic value. Inventory analysis is one important aspect of the total management of an enterprise. It is ultimately the responsibility of the top management to achieve trade offs among marketing, finance, production and other functions so as to obtain, as far as possible, an optimized and relatively balanced trade off so as to maximize the overall performance of the enterprise. Apr 6-7 APRIL 2016 EFFECTIVE WAREHOUSE AND STORAGE MANAGEMENT Warehousing is an integral part of every logistics system that plays a vital role in providing a desired level of customer service at the lowest possible total cost. Numerous factors should be taken into account in managing a warehouse such as the warehouse design, storage method, packaging, material handling, manpower handling, administration and procedure, security and safety factors and current issues in warehousing. Apr 6-7 ESSENTIAL SKILLS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS At the administrative level, many job descriptions blur into each other, a secretary in a company sometimes might be called a administrative assistant in another. This course is specially designed to enable secretaries to learn essential skills to perform their present duties as Secretaries and acquire additional knowledge to handle more tasks, duties and responsibilities from time to time. Apr 6-7 DEVELOPING MIDDLE MANAGEMENT SKILLS FOR BREAKTHROUGH RESULTS This course helps the middle management group to widen their knowledge of management skills, thus increasing confidence in the ability to manage both the organisational job functions and human resources. It also assists participants in improving the quality of performance, productivity and work effectiveness of their subordinates.

15 Apr 7-8 PREVENTATIVE MEASURES IN FAILURE REDUCTION THROUGH PRACTICAL STATISTICAL APPROACH FEES FMM MEMBER RM636 NON- MEMBERS RM742 Statistics form the basic backbone of quantifiable data and quality assurance in the practical areas of prediction, prevention, correction and containment, as well as enhancement and continuous improvement. The participant is taken on a trip in statistics from the very basic computations to processdriven indices in operational control and quality assurance. This is a very hands-on, non-software-based, learning platform for beginners in statistics to fully understand the why and how, and other areas, of data-based operation management. Apr SELLING LIKE A PROFESSIONAL Selling is an art and this art varies from person to person. The most important variable in the selling process is the potential customer, and the nature of potential customers also varies from person to person. Therefore, the successful Sale is the result of a seller-buyer encounter during which the seller was effective in creating interest, understanding the features and benefits of the product or service, and a desire to enjoy the benefits of the seller s product / service. Sales begins with a need and ends with a choice. In-between, you have the opportunity to use a selling technique which sways the choice to your favour. Apr PROCESS CAPABILITY ANALYSIS FOR CONTINUOUS IMPROVEMENT Process capability studies are used to determine the probable defect rate for processes. Process capability is based on statistical concepts that are used, in a formal and structured way, to determine process capability. Once process capability is established, techniques are covered for reducing variation and centering the process. Participants will have an understanding of process capability and will be able to make adjustments to the process and quantify improvements by re-running the process capability study. Apr MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN KUMPULAN KERJA A course which cultivates the importance of motivation, leadership, interpersonal skills and teambuilding amongst employees in order to increase job satisfaction and achieve higher performance levels. Apr OCCUPATIONAL FIRST AID SKILLS AND CPR FEES FMM MEMBER RM583 NON-MEMBER RM689 Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR). Apr KEMAHIRAN MENJALANKAN ON-JOB TRAINING YANG BERKESAN On-job training (OJT) enhances staff s performance without taking them away from the place of work or tasks they perform. Conducted in Bahasa Malaysia, this course is designed to equip supervisors with the necessary skills and approaches to conduct effective On Job Training for their subordinates. Apr ESSENTIAL SKILLS IN DEVELOPING SOP/WORK INSTRUCTION This course is one of the series under ISO 9001:2015 requirements for compliance under clause It s targeted for Quality Management Representatives (QMR), QA personnel and Middle Management including Supervisors, Executives & Engineers. The programme objective is for participants to be able to understand the basic requirements for writing a SOP and applying the knowledge acquired in their respective organization. 13

16 14 Apr TRADE FINANCING FACILITIES The financing of international trade includes such activities as lending, issuing letters of credit, factoring, export credit and insurance. Companies involved with trade finance include importers and exporters, banks and financiers, insurers and export credit agencies, as well as other service providers. Trade finance is of vital importance to the global economy, with the World Trade Organization estimating that 80 to 90% of global trade is reliant on this method of financing. Apr 13, 14 & 15 AUTOCAD ESSENTIALS FEES FMM MEMBER RM1,590 NON-MEMBER RM2,120 Participants will learn the features, tools, and techniques of AutoCAD The hands-on exercises teaches participants to create general designs and engineering production drawings efficiently. Apr COSTING MADE SIMPLE FOR PLANNING AND CONTROL FEES FMM MEMBER RM742 NON-MEMBER RM848 This course is designed to provide participants with sound understanding of costing principles, methods and practices. This would help determine the best method to apply cost to materials, department overheads and production units in order to better determine efficiency and profits of an organization. Apr ESSENTIAL STEPS TO BUILT-IN-QUALITY INTO A NEW PRODUCT / PROCESS Product and service quality has been widely accepted by the business society as the most powerful tool to gain and sustain the market leadership. Furthermore the consumer market constantly demands for an error-free products or services to avoid unnecessary disruptions and failure to meet its intended purpose. On the other hand manufacturing organizations are well aware of huge financial burden due to cost of poor quality and the pressure to reduce the time to market. Knowing the impact to business, it is an utmost important task to ensure quality is built-in even during the planning stage of new product/ process design to assure consistent and predictable performance. Apr MALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES AND PROCEDURES This course is specially designed to provide comprehensive knowledge to participants in all aspects of customs legislation pertaining to import and export procedures with the ultimate objective of minimising delays and most importantly, ensuring the goods are cleared promptly. Apr TOTAL PREVENTIVE MAINTENANCE This course provides a company-wide planned maintenance system by covering a series of methods and approaches to ensure that equipment are always able to function so that production is never interrupted. It involves the cooperation of the equipment and process support personnel, equipment operators and the equipment supplier. Apr EFFECTIVE PREVENTION OF OCCUPATIONAL INJURIES AND ILLNESSES From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace creating safeguards to protect people from hazards can be efficiently identified through many procedures. Coupled with proper use of appropriated protective gear and more efficient inspections, Occupational Safety and Health will be enhanced through a safe system of work. Apr REDUCE AND OPTIMIZE INVENTORY COST Inventory costs are the costs related to storing and maintaining its inventory over a certain period of time. Typically, inventory costs are described as a percentage of the inventory value (annual average inventory) on an annualized basis. They vary strongly depending on the business field, but they are always quite high. It is commonly accepted that the carrying costs alone represent generally 25% of inventory value on hand. Therefore, it is critical to reduce and optimize inventory cost at all times.

17 Apr ALAT QC DAN PERLAKSANAAN QCC This is a hands-on training programme designed to impart the skill to use the 7 QC Tools to solve quality problems and undertake improvement projects. Conducted in Bahasa Malaysia, participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of PDCA system will be emphasised. Apr 25 PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK PENYELIA FEES FMM MEMBER RM318 NON- MEMBERS RM424 A production planning and control (PPC) system is concerned with planning and controlling all aspects of manufacturing, including materials, scheduling machines and people, and coordinating suppliers and customers. An effective PPC system is critical to the success of any company. A PPC system s design is not a one-off undertaking; it should be adaptive to respond to changes in the competitive arena, customer requirements, strategy, supply chain and other possible problems. Conducted in Bahasa Malaysia, this course will help production supervisors acquire the necessary strategies in which production planning and control able to saves time and money, while increasing quality and productivity in the manufacturing process. Apr 25 DEVELOPING BEHAVIOURAL BASED SAFETY FOR FORKLIFT DRIVERS FEES FMM MEMBER RM318 NON-MEMBER RM424 Forklifts are now very widely used in the Industries and Forklift related accidents are on the increase day by day. When of the requirements of OSHA is that all operators of any kind of equipment must be competent to operate the equipment. Also the statistic of accident in the world relating to Forklift accidents shows that 85% of the accidents are related to Unsafe Acts or Behavioral Safety. The purpose of this program is to awaken the participants to realize the reality of Safety, causes of accidents and precautions the employees have to take in order to protect themselves from potential Hazards. Apr KEMAHIRAN PENGAWAL KESELAMATAN YANG BERKESAN Conducted in Bahasa Malaysia, this course is tailored to provide the fundamental knowledge on security and loss prevention for security officer who are assigned to the industries. The old school of thought was that a security officer should only know about what he should do at the gate or only be trained on a set of work instruction has changed today, especially after the 911 incident in the US. A security personnel should have a mind set to know why he has to carry out his duties professionally and how he could support the objectives of the organization he is assigned to. 15

18 16 May 9-10 MAY 2016 PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS This course aims to equip HR / Personnel staff with a strong foundation in HR/Personnel Management and become more effective in performing HR/ Personnel Administration functions in accordance to established practices and statutory requirements. May 9-10 PRACTICAL APPROACH TO BOILER OPERATION, MAINTENANCE AND MANAGEMENT This two days intensive course focuses in establishing the proper management, maintenance procedures and correct practices in the Steam Plant Operation. Participants will be able to understand the principles of operation and maintenance of a steam plant and to develop ideas and suggestions from the course which could then be forwarded to their management for improvements in their work process. May 9-10 ESSENTIAL FACTORY MANAGEMENT AND OPERATION SKILLS Current trends in terms of technological innovations and globalization in the manufacturing industry have completely changed the game plan of managing an operation. Key areas such as plant leadership, strategy planning and cascading, budgeting and cost management, work force engagement and driving the day-to-day execution plan are considered some of the critical skills needed to continuously align the dynamic business environment. In order to achieve this, the business unit leaders are required to constantly upgrade their skills to better manage the available resources and stay competitive in the marketplace to assure organizational growth and prosperity. May 9-10 UNDERSTANDING AND IMPLEMENTING ISO 9001:2015 QMS This course enables participants to understand the ISO 9001:2015 Standard requirements for certification. It is also designed to equip participants with the knowledge and skills needed to implement the Quality Management System to meet the requirements of the latest ISO 9001:2015 Standard. May MEASURING PROCESS QUALITY PERFORMANCE BASELINE When we are planning to do something either solving a problem or enhancing an existing process performance we need to ask ourselves one thing how is the process currently doing? This is very important information to know before starting the activities since it indicates the baseline. When doing the activities periodically we need to check if the activities are progressing as planned. The same process performance measurement is done and checked against the baseline. This course explains various process quality measurements commonly used that describes the process characteristics. These quality measurements come with special rules to calculate. Correct method used in calculating the quality indices will make them meaningful for process improvement purposes. May DYNAMIC LEADERSHIP: COMMUNICATING WITH AUTHORITY AND ASSERTIVENESS This course is especially designed for anyone who is interested in improving his/ her interpersonal skills and also building effective and assertive communication skills, including business and educational professionals, team and project leaders. This course will include topics like practicing assertive communication, exhibiting confident body language, recognizing assertive characteristics, modeling assertive behaviour options, assertively managing real-world pressures and demands, profiling your conflict handling style, applying assertiveness techniques and reacting rapidly to common challenges.

19 May MANAGING A PURCHASING DEPARTMENT EFFECTIVELY Purchasing is a dynamic and managerial process, which serves as a strategic function. It is a general recognition that purchasing and supply activities contribute in a significant way to the success or failure of an organization. Organizations employing leading-edge approaches to the management of a purchasing department are putting into practice the integrated role for purchasing. May 16 PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK FEES FMM MEMBER RM318 NON-MEMBER RM424 Conducted in Bahasa Malaysia, this course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses/production areas to ensure accuracy of available stocks and also investigate stock discrepancies effectively. May OCCUPATIONAL SAFETY AND HEALTH LEADERSHIP A PARADIGM FEES FMM MEMBER RM583 NON-MEMBER RM689 Management must lead in the safety and health initiatives and employees co-operation is vital to ensure a safe workplace. A sound leadership in ensuring an effective safety and health management system can pay rich dividends in the form of reduction in accident rate. The close co-operation between the employer and employee will play a fruitful role in any safety endeavour. Both management and employees must be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe and healthy workplace. This two-day intensive programme will provide valuable and high quality insights into instilling a safe workplace culture. May SUPERVISORY SKILLS IN BECOMING AN EXCEPTIONAL SUPERVISOR Equips participants with the skills and techniques to be an exceptional supervisor. It is structured to stimulate more effective supervisory practices in an organisation towards a positive working environment. May MAINTENANCE AND TROUBLESHOOTING OF ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS AND MOTORS FEES FMM MEMBER RM583 NON-MEMBER RM689 This course is specially designed for electricians, technicians and others in the electrical field who are directly or indirectly involved in the operation, maintenance and troubleshooting of electrical installation in the industry. Participants will be equipped with the knowledge of electrical circuits, relays, contactors and motors to strengthen and ensure the stability of the electrical power supply. May KEPIMPINAN: SENI MEMPENGARUHI PEKERJA UNTUK MENINGKATKAN PRESTASI The Art of Influencing People is related to an individual who has the ability to practice human relation principles to a new level of relevance in today s unpredictable world. Conducted in Bahasa Malaysia, this course is designed on the fundamentals of human relations covering effective communication, interpersonal skills and the ability to develop leadership qualities that will help the participants establish and maintain successful relationships. May ESSENTIAL KNOWLEDGE OF INDUSTRIAL RELATIONS ACT The impact of Labour Laws is so significant in today s Employment scene that it can no longer be delegated to the Human Resource Department alone. It is the function of every Management Staff to know the Labour Laws especially the Industrial Relations Act, 1967 in order to be a more effective and to achieve a better working life for both the employees and the employer. 17

20 18 May HANDS-ON APPROACH ON TECHNICAL TROUBLE SHOOTING SKILLS FEES FMM MEMBER RM530 NON- MEMBERS RM636 This hands-on approach programme explores the subject of troubleshooting and the importance of proper maintenance procedures by providing the skills and knowledge in troubleshooting technical problems. It will focus on common problems and ways to find the root cause. This programme will also provide the participants an understanding and application of the newest technologies that are being implemented into industrial maintenance. Also covers working with others and individual responsibilities. Outlining troubleshooting techniques and aids, using schematics and symbols. Focuses on specific maintenance tasks, breakdown maintenance, and planned maintenance. May EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS The traditional duties of a receptionist commonly include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. The job description of reception staff has expanded quite a bit due to the increased use of technology in the workplace. Many front-desk staff are now encouraged to have experience with computers and software programs. In addition to their usual tasks, many reception staff also assist their companies with a variety of other office tasks. In many cases a receptionist is expected to perform multiple tasks quickly and efficiently, in addition to answering the phone. A receptionist who possesses strong office and technical skills and is also courteous and tactful is considered an asset to the business image of a company. May ESSENTIAL STEPS IN SOLVING QUALITY RELATED PROBLEMS This course aims to widen participants knowledge in solving quality related problems through determination of the Problem Area, identifying the Root Cause(s) of the Problem. Participants will learn the methods to solve these problems through investigation, analysis, and verification root causes, using the right tools and planning and implementing Correction and Corrective Actions. May MANAGING DIFFICULT BEHAVIOURS These days you cannot afford anything less. Problematic employees disturb team morale, destroy productivity and distract you from important projects. Thus, all management staff need the right skills to get the problematic employees to do their part. That way you will have a fully functioning team with no weak spots and thus creating an environment where everyone is more productive, better satisfied and easier to work with. It is a supervisor s job to manage their subordinates well no matter how difficult they can be. If managed well, the outcome will be good. However, if the difficult behaviours are managed badly, the outcome could be bad. May EFFECTIVE MATERIALS HANDLING, PLANNING AND CONTROL Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced. May ANALYZING AND CONFIRMING ROOT CAUSES TO PROBLEMS When investigating a problem, there are many possible root causes. Fixing all the possible causes will not be practical since it requires a lot of resources. Guessing the true root cause(s) too can be risky since we may be attacking the wrong root cause(s). This course teaches about verifying the theory about the root cause(s) statistically. Doing it this way will minimize the mistake of working on the wrong root cause(s). The vital few root causes will be identified systematically.

21 Jun 7-8 JUNE 2016 COACHING, COUNSELLING, CHANGE MANAGEMENT AND HANDLING DIFFICULT PEOPLE This course is designed to those involved in the businesses of people across all functional areas. This course will enable participants to cultivate the right attitude of mind needed to be a good coach and counsellor, develop the key skills and be able to apply them in work place, understand the 6W3H of change management, learn prevention and cure techniques to manage difficult people at work to achieve employee true potential and organizational goal, and study world top business gurus concept and their application to related field. Jun 8-9 EFFECTIVE SALES NEGOTIATIONS AND OVERCOMING SALES RESISTANCE Knowing how to sell is a vital ingredient for sales success. In simple terms, effective sales negotiation techniques blend talking to the right people and listening hard to find out what they want to buy. Once you ve got both those elements, you can close the deal to mutual benefit. Good sales skills include anticipating and dealing with any reasons the customer may choose not to buy, known in sales terms as objection. Selling techniques should include the ability to see when the customer is ready to buy, right ales techniques for closing sales and overcoming sales resistance. Jun 9-10 HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM BUILDING (CONDUCTED IN MANDARIN) Conducted in Mandarin, this course is designed to help the middle management group to understand the importance of human relations, leadership, motivation and team building in the businesses of people. This course will enable participants to increase confident of managing organisational job functions and human resources, improve subordinates quality of performance and productivity, and study world top business gurus concept and their application to business environment. Jun ACCIDENT INVESTIGATION AND ROOT CAUSE ANALYSIS Accidents and hazards to health represent costly factors in the work environment and must be guarded against constantly. However, during everyday activities, we do not give any thought to the possibility of accidents in the work stations. Significant number of occupational deaths and accidents could have been prevented if organizations use the best accident prevention strategies and practices. Accident investigation skill and ability is one of the best tools that management or a safety practitioner can have at his command. It does not only investigate an accident but it prevents reoccurrence of such accident. Jun OFFICE ADMINISTRATION AND MANAGEMENT SKILLS WHAT YOU DO NOT KNOW To provide participants with a better appreciation of their roles and responsibilities within the organisation through an improved system of managing the office administration and daily operations so as to achieve higher productivity. Jun MASTERING QUALITY ASSURANCE SKILLS Mastering Quality Assurance Skill gives employees in an organization sound and through understanding of what it means by Quality Assurance and what it takes to achieve customer satisfaction and delight as an ultimate goal. This program provides the knowledge required to develop a sound Quality Assurance program and skill required to perform a good root cause analysis on the quality issues and come up with practical and cost effective solutions. Jun 14 HOUSEKEEPING MANAGEMENT AT THE WORKPLACE: 6S FEES FMM MEMBER RM318 NON-MEMBER RM424 To maintain a clean and safe environment for the workplace, it is important to introduce a highly effective housekeeping system which in return ensure quality and productivity in any organisation. 19

22 20 Jul JULY 2016 HIRARC IMPLEMENTATION WORKSHOP FEES FMM MEMBER RM530 NON- MEMBERS RM636 The Occupational Safety & Health Act 1994 requires the organization to identify their hazards and control them and JKKP has issued a guideline to assist organizations to implement it. In the Law it is known as HIRARC Hazard Identification Risk Assessment & Risk Control. In OHSAS 18001:2007 Clause 4.3.2, the management system requires the organization to implement HIRADC Hazard Identification Risk Assessment & Determining Control. Jul ROOT CAUSE FAILURE ANALYSIS FOR MAINTENANCE This session provides a detailed approach to solve maintenance and technical problems in a root-cause manner. Various tools will be taught to participants on how to apply these tools to solve any maintenance related problems. Jul PRACTICAL MANUFACTURING PRODUCTIVITY AND CONTINUAL IMPROVEMENT PROCESS FEES FMM MEMBER RM583 NON-MEMBER RM689 We have available today the knowledge and experience needed for the successful management of organization. But there is probably no field of human endeavour where the always tremendous gap between the knowledge and performance of great organizations and the knowledge and performance of the average is wider or more intractable. Taking a closer look at the demise of organizations, it is argued that issues relating to productivity and/or cost improvement results are a main cause. This programme aims to narrow the gap. Jul EXCELLING AS A COMPETENT MANAGER The organisation that will succeed are those that have Managers and Executives who have the managerial skills to recognise and react the fastest to these challenges. This course is designed to provide participants with an understanding of the concepts, processes and functions of management and to review their roles within the organisation. Jul TECHNIQUES OF WRITING ISO QUALITY OBJECTIVES, NCRs/CARs, MEASUREMENT AND DATA ANALYSIS The participant is worked with a series of assignments geared towards real-life situations with respect to non-conformities and non-conforming situations. The proper and correct technique of writing these quality-related documentation are nurtured into the prarticipant s repertoire of abilities in practical operational reporting. Special focus will be made onto decisionmaking from factual aspects. Jul TEKNIK KAWALAN KUALITI Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product. To achieve this, it is imperative that companies have a well trained and highly skilled group of QA/QC personnel who are not only able to detect problems but also prevents problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills training to help them be effective. To be conducted in Bahasa Malaysia, this training programme aims to address this issue. Jul ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF This course will enhance the competency in communication within the business context. Participants will practise the appropriate use of English, in situations commonly encountered in business environments. Jul 22 PENGURUSAN REKOD DAN FAIL YANG EFEKTIF FEES FMM MEMBER RM318 NON-MEMBER RM424 Conducted in Bahasa Malaysia, this course helps participants with the creation, organisation, maintenance, use, retrieval and disposition of records to promote efficiency and productivity in the organisation.

23 Jul 25 TEKNIK-TEKNIK KAUNSELING YANG BERKESAN FEES FMM MEMBER RM318 NON-MEMBER RM424 The focus in management today is on people. Working for people, working with people, influencing people and solving problems through effective communication and creating happy groups of people is everybody s responsibility in an organsation. Managers, Executives, Supervisors and everyone is included in Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a winwin feeling. Conducted in Bahasa Malaysia, this course aims to improve participants interpersonal and communication skills in order to influence, motivate and counsel others to get the best from them. Jul INCOTERMS IN INTERNATIONAL TRADE AND SHIPPING DOCUMENTATIONS This programme is designed to help participants understand the import and export procedures and documentation from a practical point, to learn the various steps of import and export procedures and documentation flow and determine the trade terms, which offer greatest cost savings. In addition, participants will also learn how to avoid shipping errors and accurately describing the materials to be shipped and identify proper claims procedures and obtaining thorough understanding on claims documents. Participants will also be updated on the relevant Government Controlling Regulatory Trade Requirements. Jul DESIGNING AND DEVELOPING AN EFFECTIVE STOCK CONTROL SYSTEM FEES FMM MEMBER RM636 NON-MEMBER RM742 Many companies especially small and medium enterprises could not afford to acquire the Total Inventory Solutions to manage and keep track of their inventories. With or without Total Inventory Solution in place, organization could still manage its inventories and make a business decision accurately through an effective stock control system, via inventory spreadsheet. This programme is designed to meet those stringent requirements and help the organization to effectively and efficiently managing their stock and inventories. Jul OPTIMIZING PROCESS PERFORMANCE USING STATISTICAL VALIDATION Optimizing a process means we set the process parameters so that it gives the maximum output that we want the process to give. This could mean letting the process to give Y of the highest value, the lowest value, or simply a level that satisfies customer s requirement (optimum does not always means the maximum or minimum level). This course assumes the X Y model has been reduced statistically. What will be done here is to find the relationship between the Y and its reduced number of X factors. Once the relationship has been discovered, the next task is to optimize it (setting all the X parameters at correct level simultaneously). This would give optimum Y. Once this is done the other major thing to do in this course is to confirm if the Y meets targeted level. This is done statistically rather than how we feel about the optimization outcomes. Various statistical tests are available depending of the types of data of the Y. Jul 26 ELECTRICAL SAFETY AND LOCKOUT/TAGOUT FEES FMM MEMBER RM318 NON-MEMBER RM424 Failure to control electrical hazardous energy sources can results in severe injury and even fatality. Fortunately, these hazards can be avoided through the compliance of electrical safety rules and regulations including the use of lockout/tagout procedures. Lockout/tagout procedures isolate energy and control machinery and equipment, helping to protect employees servicing the equipment, operators, bystanders, and the equipment itself. 21

24 22 Aug 8-9 AUGUST 2016 PRODUCTION PLANNING, SCHEDULING AND CONTROL In the present challenging business environment with global market fluctuation and change of customers preferences, it is essential to have in depth knowledge and understanding of production control, planning and scheduling to reduce the overall manufacturing costs and thus improve productivity. This course will enable participants to develop skills in viewing and analysing customer forecast information, use suitable techniques to capture precise production capacity, select appropriate material procurement method and inventory control, and study world top business gurus concept and their application for optimal operations flow control and production system. Aug 8-9 FINANCIAL BUDGETS AND CREATIVE ACCOUNTING - A POWERFUL MANAGEMENT TOOL In budgeting it is required that finance play an important role in pivoting the business, to enable it to maximise the resources fully, reaping the best returns and strengthening the planning and control of the business. Creative Accounting is looking beyond the numbers in Financial statements and participants will be able to acquire intricacies of creative accounting, grasp the limitations and policies adopted by companies and identify various methods of presentation of facts and figures which can be used to make the accounting report more creative. Aug 8-9 MASTERING ISO 9001:2015 QMS INTERNAL QUALITY AUDITING This course provides participants with the knowledge and skills in Internal Quality Auditing. The setting up of an Internal Quality Audit Team, principles and procedures for carrying out quality auditing will also be provided. Aug STEPS SCHEDULE PLANNED MAINTENANCE Schedule preventive maintenance has been in practice for the last 50 years. Preventive maintenance has long been considered as an activity for cleaning, calibration and checking. In an era of equipment dependence, it is critical that equipment is operated to its maximum efficiency. Equipment health management thus becomes critical to our profit sector. This course enables participants to develop a proper schedule planned maintenance procedure. Aug 10 EVALUATING PERFORMANCE MEASURES FOR WAREHOUSING FEES FMM MEMBER RM318 NON-MEMBER RM424 Today s warehouse personnels should strive towards making productivity gains or customer service improvements. Instead of becoming overwhelmed with data, warehouse personnels should identify and focus on the most useful metrics to gather, report, and apply. Every warehouse strives for excellence, in which customers consistently receive the right product, on time, undamaged, and with the correct documentation. With virtually error-free shipments, customer satisfaction increases and customer support costs decrease. Aug STRATEGI MENGENDALIKAN PEKERJA BERMASALAH We come across all sorts of employees in our working life, many of whom we would classify as difficult. We spend so much of our working time dealing with these employees and more often than not we come away from the encounter, feeling frustrated and drained. To make matters worse, most of this time is wasted because of the ineffective ways we have been dealing with them. Fortunately, all is not lost as there are effective strategies on handling difficult employees. Aug DEVELOPING AND IMPLEMENTING A SAFETY AND HEALTH MANUAL FEES FMM MEMBER RM583 NON-MEMBER RM689 It is outlined in OSH Act, 1994 that the duty to ensure Safety and Health at the work place lies mainly on employers and employees. One of the important legal obligation of employers under Section 16 of the OSH Act, 1994 is that they are required to outline the organisation and arrangements in achieving the objectives of the written Safety and Health Policy at the workplace.

25 Aug 11 MEASURING, EVALUATING AND IMPROVING STORE PERFORMANCE FEES FMM MEMBER RM318 NON-MEMBER RM424 Rapid response to changing market conditions and customer demand is vital to an organization s success. To achieve this, it requires a highly-agile approach to information gathering, analysis, and decision implementation. Measuring, evaluating and improving Store Performance bring significant benefits such as increase in revenue, reduction in inventory holding cost and reduction in excessive and obsolete inventory. Aug SAFE FORKLIFT DRIVING SKILLS FOR BEGINNERS (CONDUCTED IN BAHASA MALAYSIA) FEES FMM MEMBER RM583 NON-MEMBER RM689 Emphasises on both Theory and Practical aspects of Forklift Driving for beginners. The course aims to provide basic Forklift Driving skills and enable them to become competent drivers. A practical session on proper driving skills, upkeep of forklift and safe driving practices will be provided. Aug DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES AND PROCEDURES MANUAL Documents and letters are crucial in the Human Resource Department. This programme is meant to assist in increasing your efficiency. It helps to reduce the time you spend on drafting your Human Resource related correspondence. Samples are provided which can be further customized for your own organizational usage. Aug MARKETING EFFECTIVENESS : MEASURING AND IMPROVING IT FEES FMM MEMBER RM530 NON- MEMBERS RM636 How are the marketing campaigns doing? Are they getting the desired results? If not, what else can be done? These are some of the questions that marketers will ask to find out the effectiveness of their marketing campaigns. By measuring the results, marketers will be able to compare the results vs target, and to improvise where necessary. This 2-day programme is designed to help marketers to understand the need to measure, the measuring tools and how to make improvements on strategies that are not working. Aug PRACTISING GOOD LABORATORY PRACTICES EFFECTIVELY The objectives of this two-day course are two-fold: Firstly, to raise the awareness of the laboratory staff concerning the importance of understanding the basic requirements for running a laboratory or working in a laboratory. Secondly, to provide a guide for the general management of a good laboratory, based on certain general acceptance guidelines. This informative short course will cover the topics such as good laboratory design, basic laboratory techniques, laboratory data handling, safety in the laboratory, Good Laboratory Practice (GLP), laboratory waste management and quality system for laboratory. Aug BUILDING EFFECTIVE SUPERVISORY SKILLS (CONDUCTED IN MANDARIN) This course is designed for those directly involved with supervising a team across all functional areas. Conducted in Mandarin, this course will enable participants to understand the roles and responsibilities of a supervisor, the important of communication in leadership, team work and motivation. Emphasize the concept of Catch Ball and appropriate HoRenSo necessary at work place, use suitable techniques for various aspects of supervisory management, and study world top business gurus concept and their application to related field. Aug KAIZEN FOR ACHIEVING OPERATIONAL IMPROVEMENTS Kaizen, Japanese for improvement or change for the best refers to the practices that focus upon continuous improvement of processes in manufacturing and business management. This course aims to help participants understand the various steps and methodologies used in Kaizen and also make an informed decision about the specific areas that should be addressed at their workplace. 23

26 24 Aug TRANSFORMATIONAL LEADERSHIP APPROACH FOR HIGHER PERFORMANCE Transformational leadership is a style of leadership where the leader collaborates with employees to identify the needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed employees It also serves to enhance the motivation, morale, and job performance of employees through a variety of mechanisms which include connecting the employees sense of identity and self, being a role model for employees in order to inspire them to take greater ownership for their work, understand the strengths and weaknesses of employees and allowing the leader to align employees with tasks that enhance their performance. Aug ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS FEES FMM MEMBER RM848 NON-MEMBER RM954 In line with the Energy Management Regulation 2008 which came into effect on December 15, 2008, this programme represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. This programme will enable participants to acquire the knowledge on the importance of energy efficiency standards and labelling; understand energy performance standards and testing facilities to be referred and used; be made aware of the importance of energy conservation and energy efficiency by classification of energy efficient equipments and be able to use the knowledge and skills gained to execute energy efficiency practices in their working place in electrical systems. Aug ROOT CAUSE ANALYSIS FOR QUALITY PROBLEM Ability to conduct a thorough problem analysis and in-depth understanding of the problem itself will lead to the identification and validation of potential root cause. The skills to resolve quality problems can be acquired by having a good understanding on some important quality tools and techniques i.e., Voice of Customer, Process Mapping, Checksheet, Pareto Chart, Stratification, Histogram, Control Charts, Fishbone Analysis, 5W + 1H, 5 Whys, 8D methodology and, FMEA and Control Plan. Daily practice of the above tools together with shop floor staff will be very helpful in developing the quality problem solving skills. Aug CHEMICAL HAZARD RISK ASSESSMENT AND CONTROL Chemicals are a foundation of our modern society but also present risks. Improper use and poor understanding on management of chemicals will impact and exert unacceptable human and economic costs in the workplace. It is the duty of employer to protect employees from the adverse effects of chemicals. Thus there is a need to identify, evaluate and control any health risk associated with the use of the chemicals. This programme will provide guidelines for employers and employees on the procedures and protocol for conducting a chemical health risk assessment to ensure the safe use of chemicals. This two-day intensive programme will provide valuable insights into ensuring the efficient management of chemicals. Aug PRODUCTION AND OPERATIONS MANAGEMENT EXECUTION AND CONTROL The entire production and operations management revolving on the fact that business organization are required to manage right through the customer order process, planning and scheduling, procurement, raw materials management, production process planning and execution, inventory control, warehousing till delivery to customers. As part of the supply chain management, the said organization are also needed to render the after sales support i.e., customer warranty return, repair or product upgrading, etc. Every single business process must be executed with a robust system to check and balance each of the transaction validity, and for this reason Lean Manufacturing approach are highly recommended. Aug EFFECTIVE PROCUREMENT, COST REDUCTION AND NEGOTIATION SKILLS Purchasing plays an important role in the profitability and success of every business. The way the Purchasing function is managed and run will greatly influence the company s bottom line. This programme aims to provide purchasing personnel with the knowledge to be efficient, effective and ultimately to purchase materials and services at the best prices without sacrificing quality and service. It highlights on how Purchasing personnel can help to increase productivity and achieve savings through effective purchasing.

27 Aug PENGURUSAN MASA DAN MEMBINA KEMAHIRAN KOMUNIKASI YANG EFEKTIF Most people think about organization, prioritization and planning when they hear about time management. But it turns out that time management means using your time in the right, most productive way. When we communicate with people, we can take as many hours to transmit a message that can be perfectly done in minutes. This is also another time waster and most of the time we do not see it. Since we cannot avoid talking to people, on the contrary, we need people in our lives, we work in teams, and we create communities; then it is important to know how to improve your communication skills. Aug EFFECTIVE LETTERS AND S THAT GET YOUR MESSAGE ACROSS How much of your time is spent writing s and letters each week? Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your words together? Think about the people who read your documents are you convinced they are getting the message you want them to get? Poorly written communication can damage your organisation s image its time to take action! This course is highly interactive with activities designed to put your new skills into action throughout the course. Sep 5-6 SEPTEMBER 2016 IDENTIFYING AND ELIMINATING OPERATIONAL WASTES Building skills that enable identification and elimination of operational wastes will have direct influence on the business performance by value adding to the products or services rendered to customers. In a customer-oriented business world, driven by performance indicators i.e., quality, delivery and cost; the extent of waste elimination effort will proportionately determine the productivity and ultimately the business profitability. A thorough understanding on the types of wastes as well as identification, elimination and monitoring techniques will be very helpful towards meeting the profit margin planning formulation. In longer run learning and doing it right will assure the sustainability of organizational prowess. Sep 5-6 DEVELOPING EFFECTIVE MARKETING STRATEGIES With the current state of economic conditions, the continuous change of consumer preferences and the ubiquity of new products, no company can afford to de-emphasise marketing operations. In a changing environment like ours, there is the need to sharpen our strategic thinking and visioning in order to stay ahead of competition. Upon completion of this course, participants will develop marketing skills required to identify opportunities and set the means best to serve these opportunities which most often are disguised as insoluble problems. Sep 5-6 PENYELIA SEBAGAI PENGURUS PRODUCTION DAN KUALITI Supervisors are the most important link in the management chain of any business enterprise. Today, the task of supervising has become more complex with the role of being the bridge between management and employees. To meet this demanding challenge, supervisors are often required to function as collaborators and consensus builders besides running the day-to day production operations while maintaining quality of output. 25

28 26 Sep 7-8 OCCUPATIONAL SAFETY AND HEALTH RISK MANAGEMENT FEES FMM MEMBER RM530 NON- MEMBERS RM636 The workplace invariably contains a large variety of hazards. Implementation of control measures arising from risk assessment are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. Risk management considers the operational and administrative aspect of a company s processes and can contribute to a safer workplace. This programme will enable management to identify and evaluate risks in order to support decision-making processes for setting up logical approaches to deal with workplace hazards. Sep 7-8 STRUCTURED APPROACH OF BUILDING EFFECTIVE TEAMS AND SOLVING PROBLEMS Whether there s a complex project looming or team members just want to get better at dealing with day-to-day issues, employees can achieve much more when they solve problems and make decisions together. By developing problem-solving skills, team members can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, each team member can help each other work together maturely, using different thinking styles, and commit collectively to decisions. Sep 7-8 BEST EMPLOYMENT PRACTICES: OFFER LETTERS, EMPLOYEE HANDBOOK, PROBATION AND TERMINATION/ RESIGNATION Managing the harmonious relationship of employee/employer may appear easy and trouble free, from a layman s perspective. However, the development in law and daily practices in basic areas such as the offer letters, contents of employee handbook, handling probationers and termination/resignation a costly and time consuming exercise. There are many pitfalls in these grey areas and it is vital to avoid such pitfalls and adopt proper procedures at each stage of the employment of an employee. Sep 7-8 INVENTORY AND STORES MANAGEMENT Stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely affect the economy of an organisation. This programme highlights the importance of managing the stores effectively. Sep MALAYSIAN CUSTOMS POLICIES AND PROCEDURES This two-day course has been specially designed to cover all the essential areas of Customs procedures to help participants deal effectively with the Royal Malaysian Customs Department. Sep PROCESS CONTROL: MEASUREMENT AND CALIBRATION FEES FMM MEMBER RM583 NON-MEMBER RM689 Process control activities require measurement of both variable and attribute data, before plotting it on the control charts to recognize abnormal trends, assess statistical data distribution and computing the capability of a process understudy. These data are normally acquired by using various measurement tools that come with certain level of accuracy and resolution depending on its application. It s equally critical to ensure the measurement tools are used, handled, stored and calibrated appropriately to maintain the tool accuracy and hence the data integrity. Sep MANAGING AND HANDLING CHEMICALS AT THE WORKPLACE FEES FMM MEMBER RM583 NON-MEMBER RM689 The use of chemicals in developed and developing countries have been increasing significantly during the past three decades. It is no doubt that chemicals will continue to play an important role in the arena of industries. However, these chemicals will pose danger in cases where we are not able to manage them properly. The aim of this training is to educate the participants on management of chemical safety including the proper manner of handling chemicals. This training will also expose the participants on the requirement of chemical safety as per Occupational Safety and Health Act and Regulations.

29 Sep MEMBINA PASUKAN KERJA YANG DINAMIK DAN PROSES PENYELESAIAN MASALAH Whether there s a complex project looming or team members just want to get better at dealing with day-to-day issues, employees can achieve much more when they solve problems and make decisions together. By developing problem-solving skills, team members can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, each team member can help each other work together maturely, using different thinking styles, and commit collectively to decisions. Sep BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/ CLERKS Strategic business planning seeks to identify various factors critical to the success of the organization. It also focuses on how the organization can become better positioned and equipped to compete in its industry. To accomplish this, the Human Resource Department has a specific and vital role to play. Employees are the most important asset of an organization and will lead an organization to gain competitive advantage. The Human Resource function serves as a change agent for the organization. The Human Resource Assistants deal with all employees in their daily routine and thus contribute to the Human Resource Department as a whole. Sep COST REDUCTION TECHNIQUES FOR MAINTENANCE The goal of zero breakdown improves business results dramatically. Therefore Maintenance Cost Reduction identifies proper equipment maintenance activities by implementing preventive and predictive maintenance actions. Also focused on continual improvements which eliminates chronic and sporadic losses. Identifying the proper tools for maintenance reduces equipment loss time. The roles and responsibility of maintenance and non maintenance groups contributes in achieving the ultimate goal of Zero breakdown. Sep TEKNIK TEKNIK MENINGKATKAN PRODUKTIVITI Participants will be given a comprehensive overview of various aspects of Productivity Improvement at the workplace. Conducted in Bahasa Malaysia, this course will provide a practical guide on the various Productivity Improvement techniques available which will help improve cost effectiveness. Sep PRESENTATION SKILLS CLEAR AND TO THE POINT REPORTING FEES FMM MEMBER RM636 NON-MEMBER RM742 Become an impressive and effective communicator by polishing your own presentation skills within two days of guidance. Discover the secret to develop contents that is concise and to the point and learn to engage your audience with appropriate aids. Participants will also discover ways to get over nerves and deliver your presentations with renewed confidence. 27

30 28 Oct OCTOBER 2016 MEASURING COST OF POOR QUALITY FOR CONTINUOUS IMPROVEMENT FEES FMM MEMBER RM583 NON-MEMBER RM689 The total operating cost due to poor quality combined with other form of waste is known as a hidden factory with so many non-value added activities such as rescreening, reworking, excessive inspection and testing, waiting or searching for materials or tools and high unplanned downtime, clouded the production shopfloor. Basically the operations transparency of such situation will be very poor with low employee morale, and worst still the hidden cost continue to grow. In order to eliminate the problem, the operations team needed to set-up a system to track and monitor the waste due to poor quality in terms of dollars spent, which will be the basis for continuous improvement projects. Oct OPERASI STOR DAN GUDANG There is no doubt that efficient store and warehouse operation provide the core for succesful business operation. The lack of inventory and stores management would also affect the smoothness of your business conduct. Hence, this programme will provide participants with an understanding of the principles and operation procedures of managing a store and warehouse. To be conducted in Bahasa Malaysia, this programme eill benefit all store and warehouse staff who should be properly trained to enable them to perform their duties with effeciency and responsibility. Oct DYNAMIC WORK HABITS FOR IMPROVING PERFORMANCE Most often, people like to have a proactive life, take charge of themself and become a more positive person with a right attitude. This can be achieved if one adopts a practical approach using the A.I.A. (Awareness Insight Action) methodology to understanding how habits are formed and how they impact the way we lead our lives. Each habit culminates with an application of new work habits which when applied diligently which will help people position themselves better for the radically changing world. Oct PENINGKATAN PRESTASI KERJA UNTUK PEKERJA Conducted in Bahasa Malaysia. This course is designed to help participants understand individual differences, review their attitude, obtain positive working culture outlook and acquire skills that will improve their overall performance. Oct HAZARD IDENTIFICATION, JOB SAFETY ANALYSIS, INSPECTION AND ACCIDENT INVESTIGATION The purpose of this training is to prepare the participants to identify hazards, conduct a Job Safety Analysis, and understand the manner to carry out Inspection related to Safety and Health and finally on the ways to conduct Accident Investigation. Oct COST REDUCTION TECHNIQUES FOR PRODUCTION OPERATIONS Cost management became the competitive tool in the dynamic marketplace especially for high volume production environment. In fact cost elements are being scrutinized as one of the most important agenda in the annual strategic business planning, to be discussed, reviewed and closely monitored to ensure the long term survival of any profit oriented organizations. Operational inefficiencies and production wastes to be objectively measured and cost saving projects are scoped accordingly. Therefore its crucial to set up a robust financial system that tracks and quickly identifies cost performance gaps, supported by well established cost reduction methodology, which will give the organization extra miles in terms of adding value to all business stake holders

31 Oct HANDLING CUSTOMER COMPLAINTS PROFESSIONALLY We live and work in a business-sensitive economy. More importantly as manufactured products/services become more alike, it is increasing the quality and service provided to customers that forms the critical difference between success and failure especially handling customer complaints. Handling customer complaints tactfully is an art and one must be able to anticipate customer s reactions, communicate clearly and achieve win-win outcomes. Oct S MODEL FOR MAINTENANCE LEADERS Most maintenance leaders grow up through hierarchy and seniority. As such, they carry with them the skill they have accumulated over the years. Since the emphasis is mostly on reducing breakdowns and day-to-day firefighting, their leadership styles are ncot really as developed as in the manufacturing departments. As result, most evolve in reactive leadership styles and learn their lessons through the school of hard knocks. This course is developed to effectively enhance and change the maintenance leadership techniques in a systematic manner, in which, the participants will understand their true value and role in the industry. Oct ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF This course will enhance the competency in communication within the business context. Participants will practise the appropriate use of written English in situations commonly encountered in business environment. Oct OCCUPATIONAL FIRST AID SKILLS AND CPR FEES FMM MEMBER RM583 NON-MEMBER RM689 Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR). Oct MANAGING MULTI TASKING: DISCIPLINE OF GETTING THINGS DONE Multitasking has become the mantra of the new millennium a term often accompanied by the cry, We ve got to do more with less. During the course you will learn practical skills for managing multiple tasks and conflicting priorities. You will also learn tactics for coordinating multiple projects and juggling competing demands on your time and attention from multiple bosses. Specific challenges pertaining to the participants work environment will be discussed and a solution-convergence process will be used to identify practical suggestions for handling each situation. Oct KOMUNIKASI, COACHING, KAUNSELING DAN PENYELESAIAN MASALAH The focus in management today is on people. Working for people, working with people, influencing people and solving problems through effective communication and creating happy groups of people is everybody s responsibility in an organisation. Managers, Executives, Supervisors and everyone is included in Coaching and Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a win-win feeling. Conducted in Bahasa Malaysia this programme aims to help participants improve interpersonal and communication methods in order to get the best from staff and enhance their effectiveness in working together with people. Oct PRACTICAL GUIDE TO ELECTRICAL WIRING, INSPECTION, TROUBLESHOOTING AND REPAIRING FEES FMM MEMBER RM583 NON-MEMBER RM689 A good wiring system must fulfil the statutory requirements such as safety regulation, IEE wiring regulation, protection against electrical shock, direct and indirect contact, thermal effects, under voltage and residual current device and protective measures. This programme is designed for all those involved in maintaining and troubleshooting electrical wiring systems. 29

32 30 Oct EFFECTIVE PURCHASING MANAGEMENT FOR BUSINESS SUCCESS In order for companies to pay attention to the changing role of the purchasing function in the twenty-first century, the fundamental areas of practical management techniques and skills in purchasing have to be examined. This programme will assist the purchasing personnel to improve their operations in meeting corporate objectives and goals. Oct CONTROLLING CRITICAL FACTORS THAT AFFECT PROCESS PERFORMANCE FEES FMM MEMBER RM530 NON- MEMBERS RM636 Making improvement comes natural - People want to make their life easier, better, and faster. There are countless number of improvement activities carried out in an organization. These improvements will definitely result in better process performance. Study shows that in general 80% of performance increase comes from 20% of the improvement activities. These 20% activities are referred as significant activities, or simply significant factors. This course explains how to identify the significant factors. It also explains how to control these significant factors effectively so that the excellent result achieved can be sustained. Oct 21 PERFORMANCE APPRAISAL MADE EASY: A COMPLETE GUIDE FEES FMM MEMBER RM318 NON-MEMBER RM424 Performance management and particularly appraisal is one of the major activities of Supervisors and Managers. Appraisal time becomes a period of anxiety and pain of all parties involved. This one-day course will use a practical hands-on approach to lower the level of pain and make it a more useful tool for management which highlights the dos and don ts of performance appraisal. Oct 24 KOMUNIKASI BERKESAN DENGAN PEKERJA MELALUI ONE POINT LESSON FEES FMM MEMBER RM318 NON-MEMBER RM424 A one point lesson is a communication on a brief standard operating procedure, it is used to communicate to operators and staff new or revised standards or work methods that are simple and do not require a full SOP. A one point lesson could be as simple as communicating a new running pressure for a certain vessel, a 5s standard to be implemented in a work area, a new hand operated tool to perform a certain task, or even the relocation of a piece of machinery. It can be written by any person in organization.

33 Nov 7-8 NOVEMBER 2016 DELEGASI, PENGURUSAN MASA, KONFLIK DAN MENANGANI PEKERJA BERMASALAH This course cultivates the importance of delegating work and time management which in return helps to increase job satisfaction and achieve higher performance level. It also helps participants to overcome conflicts and handle difficult employees which in return provides for a harmonious work environment and enhance effectiveness of working with people. Nov 7-8 ROOT CAUSE ANALYSIS FOR PRODUCTION PROBLEMS Solving production related problems require completely a different set of tools and techniques to determine the potential root cause, such as Value Stream Mapping, Fishbone analysis based on 4M + 1E, 7 Wastes, 3Ms Analysis,5SPractices, Work Layout & Ergonomics, Multi-skills, Visual Control, TOC, Standard Work, Materials Replenishment System, Production Variance, etc. Bottom-line the above tools will help to resolve issues that create the performance gap in terms of productivity, schedule adherence, materials & information flow, meeting TAKT time, operating cost, VA/NVA ratio, financial ratio, etc. Nov 9-10 EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTIONS This course highlights the need for an Accounting department to be focused and proactive in implementing efficiency in managing its functions. It also discusses on how to improve on better workflow and processes besides the main accounting functions. Nov 9-10 ACCIDENT AND INCIDENT INVESTIGATION, RECORDING AND REPORTING (NADOPOD) Accidents and hazards to health represent costly factors in the work environment and must be guarded against constantly. However, during everyday activities, we do not give any thought to the possibility of accidents in the work stations. More than two million workers die each year through work-related accidents and diseases. This figure does not account for injuries which are chronic and acute in nature. Significant number of occupational deaths and accidents could have been prevented if organisations use the best accident prevention strategies and practices. Accident investigation skill and ability is one of the best tools that management or a safety practitioner can have at his command. It does not only investigate an accident but it prevents reoccurence of such accident. Nov 9-10 MANAGING SUPPLIERS FOR COMPETITIVE ADVANTAGE In whatever business we are in, suppliers play a key role in the success of the business growth such as in electronics and automobile industries, service industries, etc. By having strong relationship with suppliers, it will strengthen your company s competitve advantage in the marketplace. Ignoring supplier management principlies will result in a dysfunctional relationship that will negatively impact your business. Nov 9-10 PROCESS APPROACH APPLICATION IN ISO 9001:2015 The ISO 9001:2015 renewed emphasis on process approach. The process approach is actually a core driver of ISO audits and the concept behind it is noticeably intuitive. To ensure compliance with ISO 9001:2015, organisations will need to focus on it, and auditors need to have the knowledge and skills ready to assess how organisations are implementing it. Fundamentally, management systems employ a process approach, which is itself a compliance system. It ensures the proper procedures and their interrelations are mapped out, spelling out audit trails that can be followed sequentially. 31

34 32 Nov 14 CREATING AND MAINTAINING AN EFFECTIVE FILING AND RECORDS SYSTEM FEES FMM MEMBER RM318 NON-MEMBER RM424 Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients facts are all kept in files. The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed. This programme helps participants with the creation, organisation, maintenance, use, retrieval and disposal of conventional records to promote efficiency and productivity in the organisation. Nov TEKNIK-TEKNIK PENYELENGGARAAN EFEKTIF UNTUK JURUTEKNIK Technicians are expected to perform efficient troubleshooting, do proper preventive maintenance, control the usage of spare parts, and possess good maintenance etiquette. Conducted in Bahasa Malaysia, this programme is designed to provide best known methods that every maintenance personnel should be equipped with. Nov PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE MANNER FEES FMM MEMBER RM530 NON- MEMBERS RM636 You have a great product that you have just developed. However, if you do not promote it then no one will know of its existence. If no one knows of its existence, then there will be no sale. As such, you need to create a strategy in promoting, marketing and launching your great product so more people will know about it and ultimately purchase the product. This programme is designed to help you to market your products in the most effective manner based on the budget that you can allocate. Nov WORK STUDY FOR PRODUCTION FEES FMM MEMBER RM583 NON- MEMBERS RM689 Work Study is the systemeatic examination of the methods of carrying out activities such as to improve the effective use of resources and to set up standards of performance for the activities carried out. In this context then work study is a collection of techniques used to examine work - what is done and how it is done so that there is a systeamtic analysis of all the elements, factors, resources and relationship affecting the efficiency and effectiveness of the work being studied. Nov 15 EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING SHORTFALLS / PROBLEMS FEES FMM MEMBER RM318 NON-MEMBER RM424 This course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks and also to investigate stock discrepancies effectively. Nov 16 USING ABC ANALYSIS FOR INVENTORY CONTROL FEES FMM MEMBER RM371 NON-MEMBER RM477 The ABC analysis provides a mechanism for identifying items that will have a significant impact on overall inventory cost, while also providing a mechanism for identifying different categories of stock that will require different management and controls. The ABC classification process is an analysis of a range of objects, such as finished products,items lying in inventory or customers into three classes with each class having a different management control associated.

35 Nov MEASURING PRODUCTION OPERATIONS PERFORMANCE EFFECTIVELY AND EFFICIENTLY FEES FMM MEMBER RM583 NON-MEMBER RM689 Production operations performance indicators are needed to be measured and closely monitored for any abnormality by frequent data review and swiftly acted upon by a cross functional work group. Effectiveness are measured in terms of ability to identify the problem, rectify the root cause and permanently eliminate the issue with sufficient control put in place, Whereas efficiency will reflect on the ability to build sufficient skills and resources to continuously deliver indicators critical to customers. Overall it develops a robust radar system for the plant operations team to quickly detect and resolve issues that may impact the customers operations. Nov PRACTICAL LETTERS OF CREDIT (LCS) APPLICATION Knowledge on banking facilities and the required quantum, risk and fraud occurrence in domestic as well as international trade, and the measures taken to prevent such occurrences, form an integral part of a successful business entity. This course will cover all the important aspects of Letters of Credit (LCs) its function and types, documentation and endorsement to ensure smooth trade transactions and to avoid unnessary delay. Nov MASTERING SAFE FORKLIFT DRIVING (CONDUCTED IN BAHASA MALAYSIA) FEES FMM MEMBER RM583 NON-MEMBER RM689 Emphasises on both Theory and Practical aspects of Safe Forklift Driving. The course aims to sharpen the skills of Forklift Drivers and enable them to become better and safer drivers. A Practical Examination will be conducted at the end of the course to gauge their driving skills. Nov PEMBENTUKAN KERANI YANG CEMERLANG The clerical staff plays a crucial role to assist a manager in the daily routine work flow. Their role and responsibilities helps to keep the department well organized, efficient and effective. They also need to work closely with all other departments internally, and deal with external organization / corporate entities. This course is designed to help participants understand their roles / responsibilities and be a more effective clerical and administrative staff. Nov DELEGATION, TIME MANAGEMENT, HANDLING CONFLICTS AND DIFFICULT EMPLOYEES (CONDUCTED IN MANDARIN) Middle management is the connector between top management and the subordinates. As such, this level of management plays a very important role in ensuring organizational operations are running smoothly, so as to allow top management to focus on guiding the organizationa to another level of growth. This course seeks to help middle management to be more competent in delegating, managing time, handling conflicts and difficult employees. Nov PENGURUSAN DAN TEKNIK KAWALAN BAHAN KIMIA It is no doubt that chemicals will continue to play an important role in the production in order to sustain the needs of the people as well as for more development activities to provide jobs. Chemicals are always been associated with the human health and environment compared with other groups of hazards. It is the duty of employer to take action to manage and control chemicals hazardous to health, through progressive application of control measures in order to reduce the exposure level of employees to the lowest practical level. Nov 23 BEHAVIOUR BASED SAFETY FOR SUPERVISORS AND MANAGERS FEES FMM MEMBER RM318 NON-MEMBER RM424 The Industry with its many Hazards has been having many accidents that caused serious injuries and fatalities. 80 to 85% of these accidents were caused by Unsafe Acts of workers. Unsafe Acts of workers needs to be corrected at the bud and if it is not done at that moment it would spread out to all other workers. Leaders, Supervisors and Managers have to be an example to the workers and stop all Unsafe Acts at the start. This program is specially designed to build the Leaders, Supervisors and Managers Safety Characters. 33

36 34 Nov QC TOOLS AND QUALITY CONTROL CIRCLE (QCC) One of the greatest challenge to today s industries and companies is how to change the way that employee work and raise their productivity and product quality. To achieve this, the employees must be well equipped with the right tools and method towards process of continuous improvement. The tools mentioned here are the 7 QC Tools and it a MUST for all those involved in Quality Control Circles (QCC). The formation of QCC will then greatly enhance the effectiveness and efficiency of employees which will lead towards profitability for the organization. Nov MISCONDUCT, DISCIPLINARY AND GRIEVANCE HANDLING AND DOMESTIC INQUIRY Provide an insight on how grievances arise and how they should be handled, the disciplinary procedures in cases of misconduct and also the proper procedures required in conducting a domestic inquiry. Nov KEMAHIRAN PENYELIAAN LANJUTAN Provide participants with knowledge, skills and practical approach to handle the finer skills of supervisory management and to be inspired and motivated for effective supervision. Nov 24 ON THE ROAD BEHAVIOUR BASED SAFETY AND DEFENSIVE DRIVING FEES FMM MEMBER RM318 NON-MEMBER RM424 Employees who operate transportation vehicles on the road face a lot of hazards which could cause severe property damage, bodily harm, fatality and mental trauma. In Malaysia the commuting accident rate is on par with industrial accidents and in terms of fatality it exceeds industrial accidents! As the Malaysian Road Safety rules are adequate and the road conditions are considered to be generally good, 85 to 90% of the accidents are caused by Unsafe Acts, which is related to Human Behaviour. Dec 5-6 DECEMBER 2016 STATISTICAL PROCESS CONTROL Statistical Process Control (SPC) techniques, when used appropriately will definitely reduce a lot of system waste and product rejects. These SPC tools must be applied in the right manner in order to derive the most benefits and as it concentrates on making data and its analysis understandable to the non-mathematician, it s techniques will definitely assist with both problem solving and process control. Dec 5-6 KEY FINANCIAL FIGURES AND RATIOS FOR OPERATIONS PERSONNEL Recent studies revealed that financial indices are not just for finance department staff, but great benefits will be realized operationally if shopfloor workers are equally equipped with the similar knowledge. Reason being operations team have the luxury to directly influence key financial figures and ratios based on the day-to-day activities, or in another word with deeper understanding financial performance gaps can be resolved while the problem are still at manageable level. Dec 5-6 ENERGY AUDIT, ELECTRICAL SAFETY AND REPORT WRITING FEES FMM MEMBER RM848 NON-MEMBER RM954 This energy audit programme will provide the essential knowledge and skills needed in identifying the key areas of high energy consumption and their minimization to effectively execute the energy efficient measures and projects. There is scope for saving a minimum of 10-15% on energy bills by carrying out the energy audit safely in identifying energy efficient measures and practices in your organization.

37 Dec 5-6 ADVANCED SUPERVISORY SKILLS AND SOLUTIONS This course provides participants with knowledge, skills and practical approach to handle the finer skills of supervisory management which include production operations and quality management issues besides people management skills and to be inspired and motivated for effective supervision. Dec 7-8 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT The objectives of a world-class procurement organization move far beyond the traditional belief that procurement s primary role is to obtain goods and services for internal needs. The way the procurement functions are managed and run will greatly affect the profitability of a company. This course will enable participants to understand the changing role of procurement, effective control of supply chain management and lean manufacturing lead to higher productivity, develop procurement skills in cost management, enhance supplier management, just in time delivery management, learn negotiation positioning and supply positioning, use suitable strategies, techniques and time management for the various aspects of procurement activities, and study world top business gurus concept and their application for global business environment. Dec 7-8 ADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURES This course will lead you through the various important and critical areas of accounting so that participants will acquire a better understanding of the practices and procedures in areas such as Accounting Standards, Profit, Revenue, Income Statement, Fixed Assets, Stock, different types of Accounts and Financial Statement. Dec 7-8 SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORS Safety integral part of the responsibilities of every executive and supervisor in an organisation. The major responsibilities are inherent in the responsibilities and authorities of middle management staff who design and implement the operational system within which employees must perform. The successful implementation of safety/loss control activities of management at all levels in an organisation and requires the safety management team to work knowledgeably and effectively with all others towards improvement of the total management system. Dec 7-8 CONTINUOUS QUALITY IMPROVEMENT PRACTICAL TOOLS AND TECHNIQUES Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this course is geared for managers/ executives/officers who want or need to support quality improvement in their organizations. It is the contributions made by CEO s and upper management that moves the quality process forward, and because of this structure, this course will be able to guide you to Implementing Quality focuses on the concepts, thinking and systems necessary for management to operationalize the CQI philosophy. Dec 14 EFFECTIVE SPARE PARTS MANAGEMENT FEES FMM MEMBER RM318 NON-MEMBER RM424 Spare parts Management plays an important role in achieving the desired availability at an optimum cost. The downtime for such machinery is expensive. It has been observed in many industries that the non-availability of spare parts, as and when required for repairs, contributes to as much as 50% of the total down time. The maintenance department is complaining of the non-availability of the spare parts to meet their requirement and is facing the problem of spare parts inventory. This signifies the vital importance of spare parts management in any organization. 35

38 36 Dec 14 INTERNAL 6S AUDITING FEES FMM MEMBER RM318 NON- MEMBERS RM424 Most successful companies have one thing in common i.e., they practice good housekeeping or 6S. 6S is basically the steps for good housekeeping. A clean and tidy environment can boost up the morale of the workers thus resulting in greater efficiency, effectiveness and commitment towards their work. It is everyone s responsibility, from the top management to the operators to be involved and committed for 6S to be implemented successfully. This course is primarily designed to ensure participants acquire the knowledge and ability to conduct a 6S workplace audit. Dec PENGURUSAN PEKERJA YANG BERKESAN FEES FMM MEMBER RM530 NON- MEMBERS RM636 Employee management is your first concern if you are a supervisor or manager at work. Effective management and leadership of employees allow you to accomplish your goals at work. Effective employee management and leadership allow you to capitalize on the strengths of other employees and their ability to contribute to the accomplishment of work goals. Successful employee management and leadership promote employee engagement, employee motivation, employee development, and employee retention. Dec PENGURUSAN STOR DAN PENGAWALAN INVENTORI FEES FMM MEMBER RM530 NON- MEMBERS RM636 There is no doubt that efficient storing and inventory control operations provides the core for successful business operation. Store/warehouse plays a crucial role in an organisation. The lack of inventory and storing management would also affect the smoothness of your business conduct. Hence this course will provide participants with an understanding of the principles and operation procedures of managing inventory and storing activities within one s own unit or department. Dec 15 WHY WHY ANALYSIS: MAKING SMART DECISIONS BASED ON ROOT CAUSE FEES FMM MEMBER RM318 NON-MEMBER RM424 Why-Why Analysis is a powerful Problem Solving Analysis Tool. It combines all aspect of problem solving method with systematic structure that could help Managers, Engineers, Executives, Supervisors, Leaders & Staff from every departments not only in solving the problems that they are facing currently but also to stop the repetition by preventing and eliminating or reducing the same problems by identifying and understanding the root cause of the problem. Why-Why Analysis problem solving will lead the user to Define and Quantify then Analyse and Optimise the problem they re facing in a systematic structured way. Dec 15 BEHAVIOURAL BASED INTERVIEWING TECHNIQUES FEES FMM MEMBER RM318 NON- MEMBERS RM424 The selection of a new team member is a major investment for your organization and the candidate. Developing and maintaining a selection system that yields solid returns productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organization. Hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities.

39 EXECUTIVE DIPLOMA in INDUSTRIAL RELATIONS FMM Institute Perak is proud to organise EXECUTIVE DIPLOMA course in INDUSTRIAL RELATIONS, which is scheduled for Our Executive Diploma course are specially tailored to meet and foster success of individuals and organisations in today s rapidly changing and globally competitive environment. They are targeted at working adults with a Diploma/Degree in any Discipline or any Professional qualification with a minimum of 1 year of working experience or Certificate/SPM/STPM holders with 3 years of working experience. To facilitate the working adults, classes will be conducted on Sundays from 9:00 a.m. - 5:00 p.m. Each course covers 9 intensive modules which combine the latest business concepts and best practices of the representative areas of functions. Taught by experienced corporate and industry practitioners who will bring with them wealth of academic theories and real world expertise, these courses provide participants with an excellent combination of academic and pragmatic knowledge via lectures, case analysis, group discussions and presentations. DURATION CLASSES TIME MODULES ASSESSMENT ENTRY REQUIREMENTS FEES * inclusive of 6% GST 12 months Scheduled Sundays 9.00 a.m p.m. 8 + Project Paper Examination, Assignment and Project DIPLOMA/DEGREE + 1 yr work exp. CERTIFICATE/SPM/STPM + 3 yrs work exp. FMM Members RM7,420* Non-Members RM7,950* Self-Sponsored RM7,420* (Instalment Basis) Registration is OPEN NOW INDUSTRIAL RELATIONS 1. Industrial Practices in Malaysia 2. Organisational Behaviour 3. Occupational Safety and Health Management 4. Training Development 5. Human Resource Management 6. Malaysian Employment Law 7. Collective Bargaining and Negotiations 8. Compensation and Benefits 9. Project Paper FOR FURTHER INQUIRIES on the respective course, please contact : MR MAHINDER / MS NICOLE / PUAN EDA / MS HARVINDAR Tel : / / Fax: / fmmperak@fmm.org.my 37

40 CERTIFICATE & EXECUTIVE CERTIFICATE COURSES 38 CERTIFICATE IN PURCHASING AND INVENTORY MANAGEMENT FEES FMM MEMBER RM2,650 NON-MEMBER RM3,180 A specialised course with focus on Purchasing and Inventory and covers in detail Purchasing procedures and Inventory management. It will suit best for employees who already have some experience in Purchasing and Inventory. Futhermore, it s specially developed to provide theoretical knowledge and practical techniques in handling Purchasing and Inventory Management. It also provides a systematic approach in mastering purchasing activities and is structured in accordance with the current Malaysian Environment and laws to provide participants with basic to advanced knowledge in Purchasing and Inventory Management. FMM EXECUTIVE CERTIFICATE IN INDUSTRIAL RELATIONS (leading to Executive Diploma In Industrial Relations Management) FEES FMM MEMBER RM3,180 NON-MEMBER RM3,710 Specially developed with the aim to prepare HR personnel to manage the complexities as well as to face the changing needs of the various industries in regards to Industrial Relations Management. This programme will not only provide one with sound theoretical knowledge of the subject matters but practical applications in the business environment. It keeps one in pace with the ever changing business surrounding whilst achieving desired goals successfully. CERTIFICATE IN BOILERMAN GRADE 2 / GRADE 1 FEES FMM MEMBER RM1,484 NON-MEMBER RM1,908 Specially designed Certificate Course to upgrade the skills and knowledge of Apprentice, Boiler Assistants and others who are handling Steam Boilers and to enable them to prepare for the Boilerman Grade 2/Grade 1 examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP). FMM EXECUTIVE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT (leading to Executive Diploma in Industrial Relations Management) FEES FMM MEMBER RM3,180 NON-MEMBER RM3,710 Specially developed with the aim to prepare HR personnel to manage the complexities as well as to face the changing needs of the various industries in regards to Human Resource Management. This programme will not only provide one with sound theoretical knowledge of the subject matters but practical applications in the business environment. It keeps one in pace with the ever changing business surrounding whilst achieving desired goals successfully. FMM CERTIFICATE IN SUPERVISORY MANAGEMENT FEES FMM MEMBER RM3,180 NON-MEMBER RM3,710 This certificate programme is developed arising from requests by the manufacturing industries and after taking into consideration the lack of an industry specific programme that caters the needs of the manufacturing industry for capable and skilled supervisor or supervisory staff. This certificate programme is a very comprehensive course for those carrying out Supervision work, handling key manufacturing processes and for their professional development in the manufacturing sector. CERTIFICATE IN SAFETY AND HEALTH OFFICER FEES FMM MEMBER RM3,922 NON-MEMBER RM4,240 The OSH Act 1994 makes provisions for a competent person to be employed to act as a Safety and Health Officer at the place of work. This course has been developed to prepare participants to sit for the SHO Examination conducted by NIOSH. It equips participants with legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities. CERTIFICATE IN ENERGY MANAGEMENT FEES FMM MEMBER RM3,710 NON-MEMBER RM4,240 The FMM Certificate in Energy Management is a professional development course in line with the Efficient Management of Electrical Energy Regulations 2008 which was gazetted on December 15, This new Regulation, among others, require users with total consumption of 3 million kwh or more over 6 consecutive months to appoint an Electrical Energy Manager and implement efficient electrical energy management. To enhance Malaysia s energy efficiency, this programme prepares participants to be accredited as a qualified energy manager at their respective place of work. This programme also represents a unique effort of FMM Institute. All fees are inclusive of 6% GST

41 IN-HOUSE COURSES For the attention of : ALL TRAINING / HUMAN RESOURCE MANAGERS / EXECUTIVES FMM Institute, Perak is able to tailor-make In-House Courses to suit individual company s needs. Course outlines and objectives are discussed with companies in order to customise the courses and the facilitators will develop the Training materials accordingly. All In-House Courses are offered under the Scheme. FMM Institute, Perak would be glad to assist in the application and claim procedures for training grants from the HRDF. FOR FURTHER INQUIRIES on the respective course, please contact : MR MAHINDER/MS NICOLE/ PUAN EDA/MS HARVINDAR Tel : / / Fax: / fmmperak@fmm.org.my Registration Details REGISTRATION: Upon Faxing / Mailing the completed Registration Form to FMM Institute, Perak, you are deemed to have read and accepted the terms and conditions. The course would also be deemed as confirmed unless informed otherwise. Will be based on First-Come-First-Served basis. PAYMENT: Cheques made in favour of FMM INSTITUTE should be forwarded to FMM Institute Perak. For Scheme, an Attendance of 100% is a MUST, in any case, employers will be billed in full. CANCELLATION: Must be in Writing with Reasons. 7 days before the course No Payment Charged 3-6 days before the course 50% Payment Charged < 3 days before the course Full Payment Charged Participants who did not turn-up will be charged full payment. Replacements can be accepted at no additional cost. FMM Institute, Perak Public Courses and Dates are accurate as at time of printing. FMM Institute Perak reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes. More courses may be added to this schedule from time to time. Please look out for our individual brochures which will be sent to employers closer to each course. FMM Institute is registered with Pembangunan Sumber Manusia Berhad (PSMB) as a Training Provider. FMM Institute is selected to participate in the -KHAS Scheme under the HRDF. 39

42 40 FMM Institute Address: 1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, Ipoh Perak, Malaysia. Kelab Golf DiRaja Perak Tel : Keep left approaching flyover Ipoh South left fork Lost World of Tambun Fax: Jln Sultan Azlan Shah Selatan Keep left approaching flyover Website: De Garden McD left fork Ipoh Location Map left fork Ipoh Latitude Longitude Ipoh-Jelapang

43 Calendar 2016 JANUARY S M T W T F S FEBRUARY S M T W T F S MARCH S M T W T F S Public Holidays in Perak, Malaysia for year 2016 DATE DAY HOLIDAY NOTE 1 Jan Fri New Year S except Johor, Kedah, Kelantan, Perlis & Terengganu 24 Jan Sun Thaipusam S only Johor, Negeri Sembilan, Perak, Penang, FT KL, FT Putrajaya & Selangor 8 Feb Mon Chinese New Year N 9 Feb Tue Chinese New Year N 1 May Sun Workers Day N 21 May Sat Wesak Day N 4 Jun Sat SPB YDP Agong s Birthday N 22 Jun Wed Nuzul Al-Quran S only Kelantan, Pahang, Perak, Perlis, Penang, Selangor & Terengganu 6 Jul Wed Hari Raya Puasa * N 7 Jul Thu Hari Raya Puasa * N 31 Aug Wed National Day N 12 Sep Mon Hari Raya Qurban 1437H * N 16 Sep Fri Malaysia Day N 2 Oct Sun Awal Muharam 1437H N 29 Oct Sat Deepavali * N except Sarawak 27 Nov Sun Sultan of Perak s Birthday S Only Perak 12 Dec Mon Nabi Muhammad s Birthday N 25 Dec Sun Christmas N APRIL S M T W T F S JULY S M T W T F S OCTOBER S M T W T F S MAY S M T W T F S AUGUST S M T W T F S NOVEMBER S M T W T F S JUNE S M T W T F S SEPTEMBER S M T W T F S DECEMBER S M T W T F S * subject to change S = State holiday N = National holiday Where a holiday falls on a weekly rest day (Fridays or Sundays as the case may be), the following day will be substituted as a Public Holiday and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday. School holidays (Perlis, Penang, Perak, Selangor, Negeri Sembilan, Malacca, Johore, Pahang, Sabah, Sarawak, Federal Territories): Mid-1st Term Mar 2016 (1 wk) Mid-Year 28 May - 12 Jun 2016 (2 wk) Mid-2nd Term Sep 2016 (1 wk) Year End 26 Nov Jan 2017 (5 wk)

44 FMM Institute Perak would like to thank you for your continuous support FMM Institute 1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, Ipoh. Website: For further enquiries, please contact: Mr Mahinder, Ms Nicole, Puan Eda, Ms Harvindar Tel: (05) , , Fax: (05) ,