FMM INSTITUTE Malacca Branch

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2 FMM INSTITUTE Malacca Branch CENTRE FOR PROFESSIONAL DEVELOPMENT FMM VISION To Make Malaysian Industries Globally Competitive FMM INSTITUTE S VISION To be the leading organization in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nation s surge towards developed nation status FMM INSTITUTE S MISSION To establish FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer qualifications from Certificate/Diploma to Degree and Masters level OUR QUALITY POLICY Total Commitment To Excellence And Quality FMM INSTITUTE Malacca Branch was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) in 999. This effort was specially to expand and focus on its training functions, in line with one of the primary objectives of FMM to develop potentials and enhance skills of personnel at every level in the industry. Its main criteria was to meet and match training demands thus providing adequate knowledge of industrial skills and management techniques for the manufacturing sector in Malacca. This will in turn create a pool of manpower trained in all aspects to face the challenges as the Malacca State joins the country in its move towards the status of an industrialized nation. FMM Institute Malacca Branch offers a wide range of functional corporate training programme to cater to the diverse needs of the manufacturing and services sectors. In addition, continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute Certificate, Public and also In-House training programmes in selected areas of Industrial and Management Skills. FMM Institute Malacca Branch s training programmes can also be specially customized to meet the training needs of specific industries and can be conducted as In-House basis. These programmes outlines and objectives are discussed with the companies and the facilitators will be selected to develop the tailored-made programmes accordingly. Rest assured that all programmes are packaged to be cost effective with no compromising on the quality of the programmes and the desired results. FMM Institute is a registered Training Provider with the Human Resource Development Berhad (PSMB), hence we re continuously striving to upgrade training programmes through strategic alliances and collaborations by considering various factors such as from the industry and engagements with training experts and consultants from relevant areas to deliver programmes of higher degree of flexibility in terms of duration, learning and teaching resources including venues. In addition, FMM Institute Malacca Branch programmes are constantly evaluated on the performance of its trainers and ensures it keeps abreast with the latest information and knowledge. Change, Transform and Grow With Integrity

3 PEMBANGUNAN SUMBER MANUSIA BERHAD (PSMB) HUMAN RESOURCE DEVELOPMENT BERHAD Wisma PSMB, Jalan Beringin, Damansara Heights, Kuala Lumpur Tel No: Fax No: Website: PSMB VISION To be the driving force in training and development of the workforce PSMB MISSION To enhance the knowledge and skills of the workforce through effective management of the Human Resource Development Fund (HRDF) PSMB QUALITY POLICY PSMB is committed to providing excellent services in fulfilling its customers needs through continuous improvement FMM INSTITUTE Malacca Branch is a registered training provider with the Pembangunan Sumber Manusia Berhad (PSMB) and it ensures that all its programmes (Certificate / Public / In-House) comply with the requirements of the Human Resource Development Board to be eligible for training grants under the Human Resource Development Fund (HRDF). Training Schemes Under the HRDF Employers who are registered with PSMB are eligible for training grants through the various schemes available under the HRDF. The most frequent used schemes are : SBL SCHEME Employers can claim for reimbursement from HRDF upon completion of the programme. However, approval from PSMB is required PRIOR to commencement of the programme by completing form PSMB/PGL/0/. and applying on-line at Training grants can be considered for all types of training programmes (both In- House and External) for the retraining and skills upgrading of employee s relevant to the needs of the employers. PROLUS SCHEME Employers can claim for reimbursement without the need to apply for prior approval. Kindly note that it is only for training programmes with the Approved Training Programme (ATP) status. PERLA SCHEME FMM Institute Malacca Branch will claim the entire course fee directly from the employer s account with HRDF. No prior approval is needed under this scheme. However, employers must submit form PSMB/PER/T2/06 to FMM Institute before the commencement of the programme. It is only applicable for training programmes with the Approved Training Programmes (ATP) status. SBL-KHAS SCHEME Similar to the PERLA Scheme BUT approval from PSMB is required PRIOR to commencement of the programme by completing form PSMB/PGL/0/ Employers must submit form PSMB/SBL-KHAS/T2/09 to FMM Institute Malacca Branch prior to commencement of the programme. Rate of Financial Assistant The PSMB s Board of Directors has approved that the 00% rate of financial assistance for training until further notice. This is applicable for all category of training eg. Management, Quality, Productivity, Supervisory, Technical, IT and Craft Skills, etc..

4 SME CORPORATION MALAYSIA (SME CORP MALAYSIA) SMALL AND MEDIUM ENTERPRISE CORPORATION MALAYSIA Level 6, SME, Block B Lot E, Jalan Stesen Sentral 2 Kuala Lumpur Sentral Kuala Lumpur Tel No: Fax No: Infoline: Website: SME CORP M SIA VISION The premier organization for the development of progressive SMEs to enhance wealth creation and so cial well-being of the nation SME CORP M SIA MISSION Promote the development of competitive, innovative and resilient SMEs through effective coordination and provision of business support FMM INSTITUTE Malacca Branch has been approved as SME Corp Malaysia s Professional Training Provider (PTP) and under this scheme, a total of 45 SMEs Skills Upgrading Programmes were approved to be conducted for Small and Medium Sized Enterprises (SMEs) so as to enjoy the Skills Upgrading Grant. Eligibility to SME Corp s Skills Upgrading Programmes MANUFACTURING SECTOR (Including Agricultural-Based Industries) Annual Sales Value is NOT more than RM5million OR With less than 50 full-time employees Must posses Manufacturing License as well as the License from the Local Council SERVICE SECTOR (Including ICT) (Excluding Finance / Banking / Insurance) Annual Sales Value is NOT more than RM5million OR With less than 50 full-time employees M u s t p o s s e s B u s i n e s s L i c e n s e O R Letter of Exemption from the Local Authority/ Government to confirm business activities are legal SMEs must be registered under the Companies Act 955 (Private Limited Companies) or the Registration of Business Act 956 (Enterprise Companies) with majority Malaysian Shareholders (minimum 60%) ADDITIONAL SUPPORT DOCUMENTS required are : KSWP Statements (Issued by KWSP) Audited Accounts (ALL documents must be signed Certified True Copy on every page) SME who contribute to the Human Resource Development Fund (HRDF) can also apply for training grants under the various schemes available. The SMEs Skills Upgrading Programmes can also be conducted as In- House Training Programmes. For the complete list of Approved SME Corp Skills Upgrading Programmes and for further updated information on the above grants, kindly contact: Ms Low Lai Ching (Executive) Tel No Fax No lai_ching@fmm.org.my

5 SCHEME DURATION PROGRAMME TITLE SBL 2 Days 5S Implementation / 7 Alat QC dan Pelaksanaan QCC SBL 2 Days Understanding ISO 900 : 2008 Quality Management System Requirements SBL 2 Days Accident Prevention at Workplace SBL 2 Days Basic Electricity and Troubleshooting SBL 2 Days Basic Programmable Logic Controller SBL 2 Days Clerical Development Programme SBL 2 Days Effective Communication Skills at the Workplace SBL 2 Days Effective Customer Service and Complaints Management SBL 2 Days Effective Disciplinary Management - Grievance Handling, Misconduct and Domestic Inquiry PERLA/PROLUS 2 Days Effective Purchasing Management SBL 2 Days Effective Time Management / Understand Employment Act 955 SBL 2 Days Enhancing Your Creative Thinking and Problem Solving Skills SBL 2 Days Equipment Efficiency Through Maintenance Management SBL 2 Days Essential Management Skills / Strategic Procurement, Negotiation Skills and Cost Reduction Techniques SBL 2 Days Executive Development Programme PERLA/PROLUS 2 Days How to Develop an Effective Safety and Health Committee SBL 2 Days How to Prepare and Maintain Full Set of Accounts PERLA/PROLUS 2 Days Inventory and Stores Management SBL 2 Days ISO 900: 2008 Quality Management System Internal Audit SBL/SBL-KHAS 2 Days Kemahiran Penyeliaan Yang Berkesan SBL 2 Days Managing Conventional Records and Files Effectively PERLA/PROLUS 2 Days Materials Planning and Control SBL 2 Days Mengendali Bahan Kimia Dengan Selamat SBL 2 Days Motivating Employees for Higher Productivity (Conducted in Mandarin) SBL 2 Days Occupational First Aid Skills and CPR PERLA/PROLUS 2 Days Operasi Stor dan Gudang SBL 2 Days Penyelenggaraan Asas Untuk Juruteknik SBL 2 Days Practical Aspects of Human Resource Management SBL 2 Days Presentation and Communication Skills SBL 2 Days Production Planning and Control PERLA/PROLUS 2 Days Program Pembangunan Perkeranian / Sikap Kerja Positif SBL 2 Days Safety and Health at Workplace / Safe Forklift Driving SBL 2 Days Seven Leadership Skills of Highly Effective Supervisors (Conducted in Mandarin) SBL 2 Days Teknik Kawalan Kualiti Untuk QC / Teknik-Teknik Peningkatan Produktiviti SBL 2 Days Effective Logistics Management SBL 4 Days Certificate in Boilerman

6 PAGE CONTENTS MEMBERS Approx RM FMM Institute Malacca Branch Profile OTHERS Approx RM 2 Pembangunan Sumber Manusia Berhad (PSMB) / Human Resource Development Berhad Approx, 3-4 SME Corporation Malaysia (SME Corp Malaysia) / Approved SMEs Skills Upgrading Programmes 5-8 Calendar Guide / Monthly Training Programmes 202 Planner Guide COMMUNICATION & CLERICAL DEVELOPMENT 9 Effective Reception Skills for Frontliners New Effective Clerical Development New Effective Office Administration and Management Skills for the New Era New ENGINEERING & MAINTENANCE Scheduled Planned Maintenance and Predictive Maintenance New Maximum Equipment Efficiency Through Proactive Maintenance New Technical Troubleshooting for Maintenance Technicians New EXPORT MANAGEMENT 3 Letters of Credit (LC) New Understanding International Trade Finance Facilities New INCOTERMS, Import and Export Fundamental Principles New FINANCE 5 Budgeting for Effective Cost Control New How to Prepare and Maintain Full Set of Accounts Cost and Management Accounting Made Simple for Planning and Control New Mastering Advanced Financial Accounting Practices and Procedures New Evaluation of Management Performance on Financial Data New HUMAN RESOURCE & INDUSTRIAL RELATIONS 8 Training Needs Analysis (TNA) and Evaluating Training Effectiveness New Basic Human Resource Management Programme New Domestic Inquiry Procedures and Documentations New The Legal and Practical Aspects of Drafting Employment Contracts, HR Documents and Letters New The Employment Act 955: Understanding the Law and It s Application New Managing Absenteeism New INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT 2 Chemical Hazard Management New Safety Management for Executives and Supervisors New Ergonomics and Manual Handling in the Workplace New Mastering Safe Forklift Driving Understanding the Importance of Personal Protective Equipment (PPE) New Occupational Safety and Health Leadership in the Workplace New OPERATIONS AND LOGISTICS 28 Manufacturing Strategies: Cost Reduction Without People Reduction New Developing Effective Purchasing Assistants and Clerks New Practical Warehouse and Inventory Management New Stocktaking and Evaluation Effective Procurement Cost Reduction and Negotiation Skills New Value Stream Mapping New

7 PAGE CONTENTS MEMBERS Approx RM MANAGEMENT AND PERFORMANCE DEVELOPMENT 24 Effective Leadership and Management Skills - How to Manage People Effectively New Kemahiran Menyelesaikan Masalah dan Membuat Keputusan New Essential Factory Management and Operational Skills New Emotional Intelligence at Work New Stress Free the NLP Way - Don t Get Mad, Get Funny New Coaching and Mentoring Skills New Work and Life: Achieving a Reasonable Balance New Taming the Time Monster - Time Management and YOU! New QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT 3 Statistical Process Control (SPC) in Action New Productivity Workshop: Waste Elimination New Implementing Preventive Actions Through FMEA Applications Good Manufacturing Practices for Shop Floor Improvement New Quality Awareness and Improvement Training New Cost Effective Production Management Skills New Teknik-Teknik Peningkatan Produktiviti New Maintenance Management and Discipline (General Machine Application) New Lean Organization for Optimum Efficiency New SALES AND MARKETING 36 Leading Your Sales Team for Success New Sales Negotiations New Excelling in Customer Service New Key Accounts Management New SUPERVISORY AND MOTIVATIONAL SKILLS 38 LEAD: Leadership Effectiveness Needs Attitude Dynamism New Leadership: The Art of Managing Difficult People New Sikap Kerja Positif Advanced Supervisory Skills New Motivating Your Employees for Higher Productivity and Performance (Conducted in Mandarin) The Seven Leadership Skills of Highly Effective Supervisors and Managers (Conducted in Mandarin) Budaya Kerja Cemerlang New Kemahiran Penyeliaan Lanjutan New TECHNICAL AND WELDING 42 Basic Electricity and Troubleshooting for Industries New Plastic Injection Moulding Mould Process Process Optimization on Printed Circuit Board Assembly New Earthing, Lightning and Surge Protection System New OTHERS Approx RM 45 FMM Institute Malacca Branch In-House Customized Training 46 FMM Institute Malacca Branch Certificate Programmes

8 DATE PROGRAMME TITLE PAGE JANUARY January 9-0 Effective Reception Skills for Frontliners New 9 January 9-0 Effective Leadership and Management Skills - How To Manage People Effectively New 24 January - 2 Chemical Hazard Management New 2 January 6-7 Manufacturing Strategies: Cost Reduction Without People Reduction New 28 FEBRUARY February 8-9 Budgeting for Effective Cost Control New 5 February 3-4 Leading Your Sales Team for Success New 36 February 5-6 Statistical Process Control (SPC) in Action New 3 February 20-2 LEAD: Leadership Effectiveness Needs Attitude Dynamism New 38 February Scheduled Planned Maintenance and Predictive Maintenance New MARCH March 7-8 Productivity Workshop: Waste Elimination New 3 March 2-3 Safety Management for Executives and Supervisors New 2 March 2-3 Developing Effective Purchasing Assistants and Clerks New 28 March 9-20 Kemahiran Menyelesaikan Masalah dan Membuat Keputusan New 24 March 2-22 Training Needs Analysis (TNA) and Evaluating Training Effectiveness New 8 March 27 Letters of Credit (LC) New 3 APRIL April 2-3 How to Prepare and Maintain Full Set of Accounts 5 April 9 Ergonomics and Manual Handling in the Workplace New 22 April 2-3 Basic Human Resource Management Programme New 8 April 7-8 Practical Warehouse and Inventory Management New 29 April 8-9 Leadership: The Art of Managing Difficult People New 38 April Implementing Preventive Actions Through FMEA Applications 32 MAY May 9 Domestic Inquiry Procedures and Documentations New 9 May 0 - Essential Factory Management and Operational Skills New 25 May 4-5 Good Manufacturing Practices for Shop Floor Improvement New 32 May 6-7 Sikap Kerja Positif 39 May Basic Electricity Troubleshooting for Industries New 42 May Plastic Injection Moulding Mould Process 42 JUNE June 4 Stocktaking and Evaluation 29 June 6-7 Quality Awareness and Improvement Training New 33 June - 2 Cost and Management Accounting Made Simple for Planning and Control New 6 June - 2 Sales Negotiations New 36 June 3-4 Emotional Intelligence at Work New 25 June 20-2 Mastering Safe Forklift Driving 22 June Advanced Supervisory Skills New 38

9 DATE PROGRAMME TITLE PAGE JULY July 2-3 Effective Clerical Development New 9 July 5-6 Stress Free the NLP Way: Don t Get Mad, Get Funny New 26 July - 2 Cost Effective Production Management Skills New 33 July 2-3 Maximum Equipment Efficiency Through Proactive Maintenance New July 7-8 Understanding International Trade Finance Facilities New 3 July Motivating Your Employees for Higher Productivity and Performance (Conducted In Mandarin) 40 AUGUST August - 2 The Seven Leadership Skills of Highly Effective Supervisors and Managers (Conducted in Mandarin) 40 August 7-8 The Legal and Practical Aspects of Drafting Employment Contracts, HR Documents and Letters 9 August 6-7 Effective Procurement Cost Reduction and Negotiation Skills New 30 August 3-4 Coaching and Mentoring Skills New 26 August 6-7 Process Optimization on Printed Circuit Board Assembly New 43 SEPTEMBER September 5-6 Teknik-Teknik Peningkatan Produktiviti New 34 September 0 - Mastering Advanced Financial Accounting Practices and Procedures New 6 September 2-3 Effective Office Administration and Management Skills for the New Era New 0 September 9-20 Understanding the Importance of Personal Protective Equipment (PPE) New 23 September 20-2 Excelling In Customer Service New 37 September Budaya Kerja Cemerlang New 4 September Technical Troubleshooting and Maintenance New 2 OCTOBER October 3-4 Value Stream Mapping New 30 October 8-9 Work and Life: Achieving a Reasonable Balance New 27 October 0 - The Employment Act 955: Understanding the Law and Its Application New 20 October 5-6 Maintenance Management and Discipline (General Machine Application) New 34 October 7-8 Earthing, Lightning and Surge Protection System New 43 October INCOTERMS, Import and Export Fundamental Principles New 4 NOVEMBER November 6-7 Evaluation of Management Performance on Financial Data New 7 November 8-9 Occupational Safety and Health Leadership in the Workplace New 23 November 20-2 Taming the Time Monster - Time Management and YOU! New 27 November Lean Organization for Optimum Efficiency New 35 DECEMBER December 5-6 Key Accounts Management New 37 December - 2 Managing Absenteeism New 20 December 3-4 Kemahiran Penyeliaan Lanjutan New 4

10 COMMUNICATION AND CLERICAL DEVELOPMENT EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS The job description of a reception staff has expanded due to the increase of technology in the workplace. Many front-desk staff are now encouraged to have experience with computers/software programs. In addition to their usual tasks, many reception staff also assist with a variety of other office tasks. They are expected to perform multiple tasks quickly and efficiently, in addition to answering the phone. Reception staff who possess strong office and technical skills and are also courteous and tactful are considered assets to the business image of a company. Date: January 9-0, 202 Receptionists & Staff who needs to perform reception duties Have clear understanding of business etiquette subtleties Able to practice courtesy, tolerance and respect in any given situations Project a predetermined image for maximum impact Interact with confidence at all levels Enhance career prospects by becoming the best example for others to follow Roles and Responsibilities Your Required Image: How is Your Image Important? Positive Productivity: Know Your Company The Reception Area Interpersonal Communication Communication Process and Barriers Handling Visitors: Security Procedures Sending and Receiving Faxes Telephone Skills EFFECTIVE CLERICAL DEVELOPMENT Date: July 2-3, 202 Clerical Staff, Administrators, Admin Assistants & those who are involved with clerical duties from various departments The clerical level plays a vital role to support the middle management in accomplishing organizational goals and objectives. However, due to the routine nature of their job, this level often experience boredom setting in and de-motivation. The clerical level is also often neglected when it comes to training and development. This programme is designed not only to enhance clerical skills but also increase staff motivation levels and create a positive attitude towards their jobs. Understanding the role and responsibilities Importance of telephone communication How to communicate effectively Enhance effectiveness and productivity Provide excellent customer service Establish effective filling system Write effective business correspondence Manage Time Effectively Build success attitudes and a positive self-image Role of Clerks Self Evaluation Writing Skills Building Success Attitudes Public Relation and Communication Skills Time Management Positive Thinking Filing Systems Quality Customer Service

11 COMMUNICATION AND CLERICAL DEVELOPMENT EFFECTIVE OFFICE ADMINISTRATION AND MANAGEMENT SKILLS FOR THE ERA Date: September 2-3, 202 Managers, Administrators, Office Executives, Secretaries, Clerical / Admin Assistants & Support Staff Outstanding Administrative personnel need to possess a combination of positive attributes. They need to be organized, motivated and able to work independently, be adept at handling the pressure of multiple tasks and deadlines. This programme will provide the tools and techniques to improve the efficiency and effectiveness of business processes with the resources available. In addition, it will help build more effective relationships between divisions and departments in an organization. Understand the role of the administrative function within the organization Gain the ability to administratively manage an office Develop a better system of managing the office automation and day-to-day operations Develop better communication skills (verbal & written) so as to interact better with all levels Display a professional image at all times Identifying the Administrative Roles and Responsibilities Determining the Different Departments You Have to Deal With and Their Functions Drawing Organizational Charts for Your Department / Section / Company The Challenge of Effective Office Administration Working With the Boss, Colleagues and Customers Managing the Boss (or Bosses) More Effectively Interpersonal Communication / The Use of Verbal & Non-Verbal Communication Dealing with Difficult People / Office Etiquette / Office Equipment and Office Layouts / Filing & Business Documentations / Handling Confidential Information Policies and Procedures / Developing a Professional Image To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others - Anthony Robbins -

12 ENGINEERING AND MAINTENANCE SCHEDULED PLANNED MAINTENANCE AND PREDICTIVE MAINTENANCE Date: February 22-23, 202 Maintenance Personnel, Technicians, Engineers, KAIZEN Members A breakdown should be viewed with an analytical eye to see what difference it made to PQCSDM. Most failures are the result of deterioration which when left unattended, results in breakdown. As such a strong scheduled and predictive maintenance is a must if one wants to eliminate such unpredictable failures. This programme provides the required know-how for participants to understand how to implement both the time base concept and the condition base concept of preventive maintenance To provide the insight of why equipments breakdown To understand the real objectives of maintenance Define why equipments deteriorate How to use the time base schedule maintenance How to use the condition base predictive maintenance Strategize for Zero unplanned equipment failures of Equipment Maintenance Maintain Basic Equipment Condition Systematic Preventive Maintenance Step by Step Implementing Schedule Maintenance Predictive Maintenance Predictive Maintenance Techniques - Predictive Maintenance Techniques - 2 MAXIMUM EQUIPMENT EFFICIENCY THROUGH PROACTIVE MAINTENANCE Date: July 2-3, 202 Maintenance & Equipment Engineers, Supervisors and Managers The overall maintenance contribution and participation have changed tremendously with modernization and automation of equipments. Achieving Zero breakdown in reality have been the major obstacle faced by every maintenance department. Is it possible? Contrary to common believes that equipment failures are inevitable, many industries have shown that with proper strategy, zero failures are possible and can be achieved. What we lack is Methodologies for achieving it. Understand the real concept of maintenance Analytical measurement of equipment performance How to maintain basic equipment conditions Systematic planned schedule maintenance What is condition based maintenance Preventing human errors Maintenance (Definition & Why Equipment Maintenance) Measuring Equipment Performance Maintain Basic Equipment Condition Effective Scheduled Planned Maintenance Predictive Maintenance Poka Yoke for Maintenance Implement Discard Maintenance

13 ENGINEERING AND MAINTENANCE TECHNICAL TROUBLE- SHOOTING AND MAINTENANCE Date: September 26-27, 202 Beneficial for all Maintenance Personnel, Technicians, Engineers Technicians are required to understand problems in-depth and perform repairs at the time possible. In order to do this effectively, the maintenance personnel should be equipped with the latest trouble shooting tools. They must understand various techniques and the correct methodology for application. One other important factor that requires attention is the ability to make correct and good decisions. This program covers the critical aspects to enlighten the maintenance personals. Provide in-depth understanding of failures Understand the implication of high down time How PQCDSM is going to be affected Provide latest troubleshooting skills Allow practical time for class room analysis Simulate failure scenario and show proper approach Prerequisite for Effective Troubleshooting Troubleshooting and Repair Process Troubleshooting Technique - Equip Yourself First Troubleshooting Technique 2 - Preliminary Investigation Troubleshooting Technique 3 - Analyze the Findings Troubleshooting Technique 4 - Mentally Programming Possible Cause Troubleshooting Technique 5 - Determine the Root Cause Effective Corrective Action Evaluating Effectiveness of Repair Engineering problems are under-defined; there are many solutions, good, bad and indifferent. The art is to arrive at a good solution. This is a creative activity, involving imagination, intuition and deliberate choice - Ove Arup -

14 EXPORT MANAGEMENT LETTERS OF CREDIT (LC) Date: March 27, 202 Duration: day (9am - 5pm) RM330 (Member) RM380 (Non-Member) Financial Controllers, Accounts and Finance Executives, Those involved in importing, manufacturing, exporting, shipping, freight forwarding & trading Even though a company is self-financing today, in the near future it may need to expand in order to meet the fast changing demands, technology and R&D. There are institutions and finance companies which are willing to finance for such purposes, provided the business owners know what type and how much banking facilities are needed. The knowledge on banking facilities and the required quantum, risk and fraud occurrence in domestic and international trade, and the measures taken to prevent such occurrence, form an integral part of a successful business entity. Understand the various types of LC and the need for banking facilities Know the operating procedures of various banking facilities for importers and exporters Understand and mitigate the risk and fraud in international trade Know the technique (facts and figures ) of preparing loan proposal to the bank Understand the computation of the quantum of net-working capital requirement of a company in order to meet the short and long term financial needs Definition of Letter of Credit (LC) Letter of Credit Application and Beneficiary Checklist Types of Letter of Credit (LC) / Parties Involved in Letter of Credit Transaction Export Documents / Letter of Credit (LC) Procedures Examples of Letter of Credit (LC) / Highlights on UCP600 Incoterms & International Standard Bank Practice (ISBP) for Examination and Documentation under Letter of Credit Advantages of Letter of Credit (LC) UNDERSTANDING INTERNATIONAL TRADE FINANCE FACILITIES Date: July 7-8, 202 Financial Controllers, Accounts and Finance Executives, Those involved in importing, manufacturing, exporting, shipping, freight forwarding & trading Banks play important role in facilitating and financing international trade transactions thereby leading to the growth of overall economy. The much needed working capital and trade financing facilities to run the day-to-day business either for local purchases and sales, or for imports and exports of a company, depends very much on the company s suitability of the trade finance products which are made available by banks. As such, the role of a bank is complementary to the business growth of a company, locally as well as internationally. Identify the common discrepancies in export / shipping documents and the alternatives to the discrepant documents Identify the various types of trade finance facilities Make a choice as to the suitability of the trade finance facility to finance the trade Identify and mitigate the risk and fraud in international trade, its causes and preventive measures Trust Receipt (TR) Bankers Acceptance (BA) Export Credit Refinance (Pre/Post Shipment) (ECR) Foreign Bills of Exchange Purchased / Discounted (FBEP/FBED) Documentary Bills of Collection Shipping Guarantee / Bank Guarantee Packing Loan Fraud in International Trade

15 EXPORT MANAGEMENT INCOTERMS, IMPORT AND EXPORT FUNDAMENTAL PRINCIPLES Date: October 22-23, 202 Inbound and Outbound Cargo movement by Air, Sea and Land are fundamental concepts that has evolved to enable the users and service providers to increase efficiency, effectiveness and responsiveness in this new era of knowledge economy. Understand the theoretical and practical principles of Import and Export in order for them to make effective decisions in carrying out the obligations of importers and exporters Use contemporary skills to minimize shipping hazards anticipated Use the knowledge or tools available as checklist to plan the documentary and cargo flow in an effective manner Overview of Import and Export Documentation Various Modes of Transportation (Land, Sea and Air) International Trade Term International Trade Facilities Shippers Liabilities Those involved in Import / Export / Shipping Operations. Freight Forwarding, Purchasing & Supply Chain activities Exports not only help our country earn money, they help create jobs, peace, prosperity and the power to influence - Morris Ng -

16 FINANCE BUDGETING FOR EFFECTIVE COST CONTROL Date: February 8-9, 202 Heads of Departments, Managers, Executives & Those responsible for preparing budgets The annual budget should be a powerful planning and control tool, but often the process is not managed properly. Good budgeting on the other hand, will lead to better business performance. This programme will show how budgeting can be used to help tie in the strategies of top management into the annual budget that will achieve the organization s objectives. Know the importance of the preparation of the budgets Note the common problems that is faced during the budget preparation Relate the departmental plan to the annual budget Focus realistically on the department s annual objectives Prepare the budget in a more systematic and professional manner Prepare the CASH budget so as to augment the periodic CASH requirement Monitor the performance in a more effective way Budgetary Planning and Control The Role of Budgetary Planning & Control Within the Framework of Operational Planning Types of Budgets and Approaches Preparation of an Annual Budget Management Approach to COST Control Through Budgeting Performance Evaluation and Control NOTE: Participants will be encouraged to bring along their annual budget preparation exercises. The workshop leader will coach the participants to prepare, interpret budgets and financial analysis HOW TO PREPARE AND MAINTAIN FULL SET OF ACCOUNTS Date: April 2-3, 202 Accountants, Accounts and Finance Executive / Clerks, & Bookkeepers This programme enables participants to understand bookkeeping and how to prepare full set of financial accounts including manufacturing accounts leading to preparations of financial statements, whilst understanding accounting principles and standards governing them. Understand the basic and necessary of accounting, the glossy terms, accruals, prudence and matching concepts, accounting principles, financial statements, journal entries, etc Explain the concepts of double-entry (debits & credits) Fully understand what is meant by books must be balanced Understand the relationship between all accounts and the financial statements (how and which category they fall into) Know how to provide for depreciation, bad debts, interpret financial statements, how computerized system works, prepare Balance Sheet and Income Statements History and the Necessity of Bookkeeping Glossy and Understanding of Terms Accruals, Prudence and Matching Concepts Journal Entries, Posting into Accounts and Fixed Assets Accounting Accounts Receivable (AR), Accounts Payable (AP) and Bank Reconciliation Inventory Accounting and Methods of Valuation Hire-Purchase and Loan Accounting Share Capital, Share Premium and Other Sources of Funding & Reflection in Books Computerized / Automated Accounting Interpretation of Financial Statements

17 FINANCE COST AND MANAGEMENT ACCOUNTING MADE SIMPLE FOR PLANNING AND CONTROL Date: June - 2, 202 Managers, Executives, Supervisors and Others who have little or no training in Costing Cost Accounting helps businesses to ascertain the cost of production / services offered and it also provides valuable information for making decisions, cost control and cost reductions. Management Accounting on the other hand helps management to conduct business in a more efficient manner. The scope is broader cause it utilizes the principles and practices of financial accounting and cost accounting in addition to other modern management techniques for efficient, effective and meaningful operation strategies. Enhance skills and expertise in understanding costing principles and concepts Use functional-based and activity-based cost accounting systems Understand job-order costing and process costing approaches and practices Apply proper cost allocation methods Define budgeting and discuss its role in planning, control and decision making Cost Accounting Concepts Activity Cost Behavior Activity-Based Costing Job-Order Costing Process Costing Support Department Cost Allocation Functional and Activity-Based Budgeting Standard Costing: A Managerial Practical Exercises On Costing MASTERING ADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURES Date: September 0 -, 202 Finance Managers, Accountants, Accounts Executives & Supervisors and Finance Officers Financial Accounting aims at finding the results of an accounting year in terms of profits or losses and assets and liabilities. It is essential to record various transactions in systematic manner. This course will lead participants through the various important and crucial areas of accounting so that they will acquire a better understanding of the practices and procedures in Accounting Standards, Profit, Revenue, Income Statements, Fixed Assets, Stock, different types of Accounts and Financial Standards. Understand advanced financial accounting practices and procedures Understand relevant issues and concepts in financial reporting Understand relevant concepts in financial accounting Understand accounting practices for closing inventories Prepare financial statements in accordance with MASB Standards Prepare cash flow statements Perform analysis and interpretation of financial statements Introduction to Malaysian Approved Accounting Standards Accounting Profit Concepts of Revenue Recognition Presentation of Income Statement Non Current Assets, Depreciation, Revaluation and Impairment Accounting for Inventories Cash Flow Statements Analysis and Interpretation of Financial Statements

18 FINANCE EVALUATION OF MANAGEMENT PERFORMANCE ON FINANCIAL DATA Date: November 6-7, 202 Heads of Departments, Managers, Executives, Finance and Non-Finance Professionals Learning how to read, interpret financial statements and understand costs management is invaluable in analyzing business opportunities, assessing financial risks and communicating ideas to others. Its a critical success factor to professionals so that they would be better able to spot trends and study their company and its competitors with a keener eye. Acquire the knowledge and learn the working financial and costing skills To be able to understand and distinguish between the business managers roles versus the generic perceived roles of an accountant To be able to read and interpret financial statements (historical based) and link to the applications of Balance Scorecard, a current performance measuring tool To eradicate tension between the finance department and other functional departments To use the skills learned in effective decision making The Need of Finance and Financial Statements DECODING the Financial Statements, Its Applications and Importance Ratios Analysis Evaluate Management s Performance. The Concept of Value Management Evaluate Projects That OPTIMIZE Shareholders Interests Recognizing that Budgets are More Than Numbers Product Costing Profile Management s Decision Making Tools KAIZEN - Customer Driven Improvement Accountants are the witch-doctors of the modern world and willing to turn their hands to any kind of magic - Charles Eustace Harman -

19 HUMAN RESOURCE AND INDUSTRIAL RELATIONS TRAINING NEEDS ANALYSIS (TNA) AND EVALUATING TRAINING EFFECTIVENESS Date: March 2-22, 202 Trainers, Managers, Executives, HR Personnel and Those involved in training An effective analysis of training needs assess the needs of individual and matches these needs to organizational objectives. This course presents a systematic approach to the basic building blocks in conducting training needs assessment and evaluating training outcomes. A step-by-step procedures, including sample materials for conducting a cost-effective, data based, legally defensible training needs assessment will be presented. Identify organizational issues currently influencing the company s training needs through needs assessment which utilizes a variety of data collection methodologies including surveys, focus groups and interviews Conduct an effective TNA to successfully identify suitable organizational, functional / technical, personal behavioral competencies and skills required to meet organizational vision Prepare strategic training plans to improve competence and achieve more accurate results Develop a master plan of recommendations for future training strategies based on the TNA findings Training and Development Training Needs Analysis (TNA) and The Formal TNA Process Three Levels of Needs Assessment Training Needs Assessment Steps and Techniques Analyzing the Present Quality Procedures for Training Understanding Work-Based Competency Plan (WBCP) as a Basic of Measurement Making Your Training Outcomes Visible BASIC HUMAN RESOURCE MANAGEMENT PROGRAMME Date: April 2-3, 202 Managers, Executives, Officers, Supervisors and New Human Resource Practitioners This program is intended for employees who are new to the human resource profession. It is an overview of the functions of Human Resources for those who requires the basic knowledge of expectations in their role as Human Resource Personnel How to select the right candidate in accordance with the job description and person specification Know the correct completion of application for position format Provide a structured orientation program for new employees Know the importance of educating employees on the Employee Handbook, Union Collective Agreement, Code of Conduct, Company Rules & Regulations Learn to avoid costly mistakes which may lead to Industrial Relations issues when managing people resources Module : Overview of Human Resource Management Module 2: The Labour Laws in General Module 3: Manpower Planning Module 4: Training Your Human Capital Module 5: Employee Reward and Remuneration Module 6: The Scope and Function of Payroll Section Module 7: Common Disciplinary Issues Managed by Human Resource Module 8: Performance Management Programs Module 9: Communication Module 0: Importance of Documentation Module : Working Environment

20 HUMAN RESOURCE AND INDUSTRIAL RELATIONS DOMESTIC INQUIRY PROCEDURES AND DOCUMENTATION Date: May 9, 202 Duration: day (9am - 5pm) RM330 (Member) RM380 (Non-Member) Managers, Heads of Departments and Executives (Union Members & Junior Staff are excluded) The conduct of a Domestic Inquiry is critical in cases of major misconduct, particularly when proper Domestic Inquiry is mandated by Section 4 of the Employment Act 955, and the requirement for just cause or excuse under Section 20 of the Industrial Relations Act 967. Defective Domestic Inquiries almost always result in adverse consequences for an organization, not only in terms of time and cost, but also in a loss of confidence in the company disciplinary procedure by its employees. To enable participants to understand the Principles and Procedures required in order to effectively conduct a Domestic Inquiry Reporting and Investigating an alleged act to Misconduct Guidelines when extending an Order of Suspension Guidelines on preparation and extending the Charge Sheet Establishing the role of:- - Panel of Inquiry / Objection on the Grounds of Bias - Prosecutor and Witness/es - Recorder - Punishing Authority / Mitigation Before Punishing Authority Submission of Findings by Panel of Inquiry Understanding and Application of Principles of Natural Justice Principle of Substantive Justice Examples of Defective Domestic Inquiries Relevant Industrial Court Awards / Case Law Wrap Up THE LEGAL AND PRACTICAL ASPECTS OF DRAFTING EMPLOYMENT CONTRACTS, HR DOCUMENTS & LETTERS Date: August 7-8, 202 HR Practitioners, In-House Legal Personnel, Sections Heads This programme aims to raise awareness of the importance of language used in drafting contracts, letters and documents and the implications of omissions and inclusion of clauses in contracts, letters and documents. It is designed to impart the skills of using the correct language, words and terminology. How to use the right language when drafting contracts, letters and documents How to recognize the important and redundant clauses To understand the law and practical aspects behind drafting contracts, letters and documents To see HR documents and sample letters to understand how letters are drafted with key phrases and words Difference Between Contract of Service and Contract for Service Employees Within the Ambit of the Employment Act 955 General Facts About Employment Contracts & Permanent Contracts Important Documents During Interview and Upon Reporting for Work Fixed Term Contracts / Temporary Contracts / Expatriate Contracts Contracts with Employment Agencies / Foreign Employees / Apprentice Contracts Laws, Letters & Documents in Relation to Probation Law, Letters & Documents on Termination of Permanent Contract Due to Poor Performance Dealing with Transfers Promotions & Demotions / Termination of Employment Contracts Frustration of Contracts Managing Resignations

21 HUMAN RESOURCE AND INDUSTRIAL RELATIONS THE EMPLOYMENT ACT 955: UNDERSTANDING THE LAW AND IT S APPLICATION Date: October 0 -, 202 Duration: 2 day (9am - 5pm) Heads of Department, Managers, Executives and HR Personnel MANAGING ABSENTEEISM Date: December 2-3, 202 Managers, Executives, Supervisors and Those involved in handling absenteeism issues at the workplace The Employment Act 955 is the principle legislation governing employment practices in Malaysia. Since the majority of employees fall under the ambit of this Act, it is imperative that the employers understand and comply with the obligations mandated by the Act. It is pertinent to note that the scope of the Act will be widened once the current amendments are passed in Parliament. Crafted to provide participants with a through knowledge and understanding of the Act, complemented by hands on practical guidelines and examples for worksite implementations. The Contract of Service Types of Contracts of Service Contract of Service and Contract for Service Contractors and Principals Understanding Definition and Application of Key Operative Terms in the Act Termination Simpliciter Employee Misconduct Wages / Application of Term Wages The Law on Payment of and Deductions from Wages Part IX of the Act Application of Benefits Under Part 2 of the Act Employer s Obligations Under Part XIII Powers of the Director General Under Section 69 Employment Regulations 957 Employment (termination and Lay-Off benefits) Regulations 980 This workshop focuses on managing and controlling costly turnover and absenteeism which in excessive can significantly impact business profitability and quality of products / service. Upon completion, participants will have a strong understanding of the causes of turnover and absenteeism, knowledge of how to analyze the extent of it and the strategy to address and reduce it. Communicate more effectively, delegate more work and solve problems and set goals Improve leadership ability and understand individual leadership styles A 5-step process to create a work environment that attracts, keeps and motivates workforce Dozens of ideas to get people to work harder and stay longer 4 easy ways to reduce absenteeism & manage employees who don't perform up to expectations Work through employee conflict using the 7-step process Here Today. Problem Tomorrow! Retention Ship: A New Strategy Based on Action Become a Better Leader by Showing Me You Care Flexible Benefits Build a More Loyal and Productive Workforce Keep the Doorways and Pathways of Communication Open Create a Charged Work Environment that Energizes and Engages Workforce Implementing the High-Retention Workplace Managing Absenteeism and Leave Issues Think C.O.A.C.H for Better Coaching

22 INDUSTRIAL SAFETY AND ENVIRNMENTAL MANAGEMENT CHEMICAL HAZARD MANAGEMENT Chemicals are a foundation of our modern society but also present risks. Improper use and poor understanding on handling of chemicals will impact and exert unacceptable human and economic costs in the workplace. This programme is specially tailored to provide an understanding of the complexities in managing chemicals in the workplace as well as the legal requirements on chemical safety. Date: January - 2, 202 Safety Committee Members, HR Personnel, Production & Safety Supervisors, Fresh Graduates and New Hires Comprehend the requirements of working safely with chemicals Carry out chemical audits Advise management on the legal aspect of managing chemicals in the workplace Reduce the incidence of chemical accidents Comprehend the legal requirements on chemical management Introduction and Definitions Hazards in the Workplace Health Effects of Chemicals The Concept of Cradle to Grave Planning for Chemical Safety Management The Legal Requirements on Chemical Management Emergency Response Plan Workplace Chemical Audit and Checklist SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORS Date: March 2-3, 202 Middle Management, Supervisors, Supporting Staff whose responsibilities involve dealing with chemicals Safety is the responsibility of every staff in an organization. The major responsibilities are inherent in the responsibilities and authorities of middle management staff who design and implement the operational system within which employees must perform. The successful implementation of safety / loss control activities of management at all levels in an organization requires the safety management team to work knowledgeably and effectively with all others towards improvements of the total management system. Understand the terms accident, hazard, hazard control and loss control Understand the Safety responsibilities of Supervisors and Middle Management Know the procedures of accident prevention and steps to be taken when an accident occurs Realize the direct and indirect cost of accident and know the best approach to safet y performance on the job Top Management Commitment Employee and Management Accountability Effective Safety Communication Identify and Control Hazards Accident Investigation The Cost of Accident Education and Training

23 INDUSTRIAL SAFETY AND ENVIRNMENTAL MANAGEMENT ERGONOMICS AND MANUAL HANDLING IN THE WORKPLACE Date: April 9, 202 Duration: day (9am - 5pm) RM330 (Member) RM380 (Non-Member) Frontline Managers, Supervisors, Safety Committee Members and Those who suffers from ergonomics related sickness Ergonomics is fitting the workplace conditions and job demands to the capabilities of the employees. This ensures high productivity, avoidance of illness and injury risks. Some causes of ergonomics related injuries or sickness at the workplace are improper lifting, faulty posture, overuse of certain muscles and joints, stress and fatigue, poor general health, trauma, etc.. This course is geared to those who need to carry out and implement an effective ergonomic program at their workplace to ensure employee safety and healthful. Describe what is Ergonomics Identify personnel, job and environmental ergonomics risk factors Discuss the importance of proper workstation design An understanding of the extent of the ill health effects from poorly designed tasks and workstations Follow safe work procedures eg. Material handling techniques Prevent back injury eg. Carpal Tunnel Disorders, Epicondylitis, Tenosynovitis, etc Ergonomics: What is it? Factors That Contribute to Ergonomic Ergonomic Improves Health and Safety Manual Materials Handling MASTERING SAFE FORKLIFT DRIVING Date: June 20-2, 202 Supervisors, Line Leaders, Forklift Operators and Others who handles the forklift daily or occasionally Did you know that NOT everyone can operate the forklift? Operating a forklift is a specialized job that requires training and authorization by your organization as a qualified operator. Operating a forklift is so important that the government requires all forklift operators be trained and authorized to operate any powered industrial trucks. The purpose of this programme is to help participants become those qualified forklift operators who has the knowledge and skills to operate a forklift in a safe and professional manner. Acquire proper skills required to drive a Forklift and practice safe driving skills at the workplace Learn proper loading and stacking skills; plant traffic rules Check whether they are competent in driving a forklift through the theory and practical examination Learn the proper maintenance procedures of a forklift Mechanics of a Forklift Advantages and Disadvantages of Different Forklift Forklift Inspection Safe Driving Practices Plant Traffic Rules / Loading Trailers Stacking Procedures Emergency Procedures Vehicle Identification and Upkeep Maintenance Procedures and Identifying Problems Case Studies / Practical Demonstration of Proper Handling & Driving Forklift

24 INDUSTRIAL SAFETY AND ENVIRNMENTAL MANAGEMENT UNDERSTANDING THE IMPORTANCE OF PERSONAL PROTECTIVE EQUIPMENT (PPE) Date: September 9-20, 202 Safety & Health Officers/Committee Members, Management Staff, Line Supervisors, Purchasing Managers The purpose of this course is to assist the management and Safety personnel in providing a safe workplace in compliance with the Legislation. It covers both the OSH Act 994 and Factory Machinery Act 967 including all other regulations which deals with the usage of personnel protective equipment. This training will be a very valuable tool to help management provide a safe workplace for the fellow employees and improve the bottom line of any company, large or small. Demonstrate on the importance of PPE program & understand its important provisions of the OSH Act, the Factory Machinery Act 967 and Its Regulations Improve the knowledge on deciding the proper PPE, when, where and in what condition PPE should be used / Understad the means of maintenance of PPE Expose the importance/logical reasons behind the documentation & record keeping Planning & developing an inventory system to control PPE especially as part of the emergency preparedness Introduction to Occupational Safety & Health Management Elements and Components of a Proper Safety & Health Management Adhering to the Legal Requirements including the related penalty Understanding the Requirements of PPE According to the USECHH Regulations 2000 The Role and Importance of PPE as Part of Hazard Control Measures Identifying the Right PPE for the Right Hazard / Maintenance of PPE Creative Awareness and Importance of using PPE among employees How & When to Monitor the Usage of PPE / Conducting a Fit Test on PPE Record Keeping System for Personnel Protective Equipments OCCUPATIONAL SAFETY AND HEALTH LEADERSHIP IN THE WORKPLACE Date: November 8-9, 202 Safety & Health Committee Secretary / Chairman / Members, HR Staff and Heads of Departments responsible for Safety & Health A sound leadership in ensuring an effective safety and health management system can pay rich dividends in the form of reduction in accident rate. Both management and employees much be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe and healthy workplace. This intensive programme will provide valuable and high quality insights into instilling a safe workplace culture. To comprehend the fundamentals of loss control and to apply suitable control measures to reduce or eliminate risks To ensure that all stakeholders are aware of their duties and responsibilities towards ensuring a safe and healthy work culture To resolve the various safety and health problems by using the Behavior-based technique To strive for continual improvements in safety and health Introduction Reviewing the Concept of Occupational Safety, Health and Welfare Effective Leadership Qualities Policy, Procedures and Training Safety Goal, and Metrics (Zero Accident Philosophy) Safety Culture and Behavior-Based-Safety Safety Process and Cause & Effect Diagram Motivation, Hazard Communication and Discipline Performance Measurement Root Cause of Accidents and Pitfalls to Avoid in Accident Investigation

25 MANAGEMENT AND PERFORMANCE DEVELOPMENT EFFECTIVE LEADERSHIP AND MANAGE- MENT SKILLS - HOW TO MANAGE PEOPLE EFFECTIVELY Date: January 9-0, 202 Managers, Engineers, Executives, Officers, Supervisors, Leaders and Related Staff Leadership and Management makes important element in running an effective department. Human factor and Performance is a very complex and challenging issue but it is also the most critical skill for managers and leaders. To achieve department s goals and objectives, good working relationship and effective communication skill between managers and subordinates is necessary. Identify the current preferred management and leadership styles Choose the most appropriate management and leadership styles for any given situations Understand the impact of different styles on others Increase the ability to empower, motivate and inspire others Develop the talent in other through a range of different approaches to suit the situation Effective Leadership and Management of 2st Century Managing by / Practical Ways to Eliminate Inefficiency and Enhance Productivity Planning Your Work Day Efficiently Self-Analysis of Yourself as a Manager Human Behavior / Effective Coaching & Counseling of Your People Effective Discipline and Grievance Handling / Managing Conflicts Managing Attitudinal Changes / Managing Changes Effectively Effective Communication Skills An Effective Management Tools Developing a Pleasing Personality Performance Reviews / Personal Motivation to Perform at Peak Level Managing Work-Related Stress Building a Highly-Productive Work Team KEMAHIRAN MENYELESAI- KAN MASALAH DAN MEMBUAT KEPUTUSAN Date: March 9-20, 202 Managers, Executives and Supervisors. Also suitable for all those involved in problem solving and decision making Kemahiran menyelesaikan masalah dan membuat keputusan dapat mengelak seseorang menjadi kecewa atau menemui jalan buntu. Meningkatkan kemahiran ini dapat memberi keyakinan kepada mereka menjalankan tugas dengan lebih sempurna. Kursus ini mempersembahkan cara-cara meningkatkan kemahiran menyelesaikan masalah dan membuat keputusan. Mencari punca sebenar masalah sebelum membuat keputusan Membentuk tindakan untuk mempertahankan pelan tindakan Mempelajari bagaimana mencegah dari masalah di dalam perancangan dan operasi Meningkatkan prestasi dengan mengambil peluang yang mungkin ada Mengguna cara pemikiran kreatif untuk menyelesaikan masalah Apa Itu Masalah? & Jenis Masalah Sebab Berlaku Masalah Menganalisa Masalah - Kemahiran Bertanya dan Mendengar Langkah-langkah Menyelesaikan Masalah Menyelesaikan Masalah - Secara Kreatif Membuat Keputusan Dengan Tepat Pertimbangan Sebelum Membuat Keputusan Membuat Keputusan Secars Berkumpul Pelan Bertindak bagi Menjayakan Keputusan Yang Di Ambil simplifying IT

26 MANAGEMENT AND PERFORMANCE DEVELOPMENT EFFECTIVE LEADERSHIP AND MANAGE- MENT SKILLS - HOW TO MANAGE PEOPLE EFFECTIVELY Date: January 9-0, 202 Managers, Engineers, Executives, Officers, Supervisors, Leaders and Related Staff KEMAHIRAN MENYELESAIKAN MASALAH DAN MEMBUAT KEPUTUSAN Date: March 9-20, 202 Managers, Executives and Supervisors. Also suitable for all those involved in problem solving and decision making Leadership and Management makes important element in running an effective department. Human factor and Performance is a very complex and challenging issue but it is also the most critical skill for managers and leaders. To achieve department s goals and objectives, good working relationship and effective communication skill between managers and subordinates is necessary. Identify the current preferred management and leadership styles Choose the most appropriate management and leadership styles for any given situations Understand the impact of different styles on others Increase the ability to empower, motivate and inspire others Develop the talent in other through a range of different approaches to suit the situation Effective Leadership and Management of 2st Century Managing by / Practical Ways to Eliminate Inefficiency and Enhance Productivity Planning Your Work Day Efficiently Self-Analysis of Yourself as a Manager Human Behavior / Effective Coaching & Counseling of Your People Effective Discipline and Grievance Handling / Managing Conflicts Managing Attitudinal Changes / Managing Changes Effectively Effective Communication Skills An Effective Management Tools Developing a Pleasing Personality Performance Reviews / Personal Motivation to Perform at Peak Level Managing Work-Related Stress Building a Highly-Productive Work Team Kemahiran menyelesaikan masalah dan membuat keputusan dapat mengelak seseorang menjadi kecewa atau menemui jalan buntu. Meningkatkan kemahiran ini dapat memberi keyakinan kepada mereka menjalankan tugas dengan lebih sempurna. Kursus ini mempersembahkan cara-cara meningkatkan kemahiran menyelesaikan masalah dan membuat keputusan. Mencari punca sebenar masalah sebelum membuat keputusan Membentuk tindakan untuk mempertahankan pelan tindakan Mempelajari bagaimana mencegah dari masalah di dalam perancangan dan operasi Meningkatkan prestasi dengan mengambil peluang yang mungkin ada Mengguna cara pemikiran kreatif untuk menyelesaikan masalah Apa Itu Masalah? & Jenis Masalah Sebab Berlaku Masalah Menganalisa Masalah - Kemahiran Bertanya dan Mendengar Langkah-langkah Menyelesaikan Masalah Menyelesaikan Masalah - Secara Kreatif Membuat Keputusan Dengan Tepat Pertimbangan Sebelum Membuat Keputusan Membuat Keputusan Secars Berkumpul Pelan Bertindak bagi Menjayakan Keputusan Yang Di Ambil simplifying IT

27 MANAGEMENT AND PERFORMANCE DEVELOPMENT STRESS FREE THE NLP WAY: DON T GET MAD, GET FUNNY Date: July 5-6, 202 Beneficial to Anyone (all levels) who feels the stress of daily work & life affecting performance at work COACHING AND MENTORING SKILLS Date: August 3-4, 202 Heads of Departments, Managers and Assistant Managers This course helps understand the causes of stress and how it affects the organization at the individual level. Participants will be enlightened with stress management techniques and the various stress management tips that will help withstand the daily pressure of work and life. The one, who is most likely to survive a stress, responds positively to changing (or unchanging) circumstances. Reduces harmful stress levels Improves physical and physiological health Improves coping skills Improves relationships Enables participants to feel more energized Encourages a Positive Attitude Understanding Stress - What is Stress / Types, Symptoms and Causes of Stress - The Power of Perception / Reaction to Stress Managing Stress - Fight or Flight / Skills to Manage Stress - Action, Emotion and Acceptance Oriented Skills Stress Management Techniques - Action and Job Oriented Skills - Stress Diet / Physical Exercise - Positive Attitude / The Power of Rest and Relaxation / Physical Relaxation Techniques - Thought Awareness In today s increasingly complex and complex business environment, coaching is one of the most powerful tools to drive and sustain employee performance. A well developed coaching and mentoring process builds individual employee s strengths, develops personal leadership and responsibility, and delivers desired business results to the organization - simultaneously. Coaching and mentoring are therefore critical skills for every manager. Gain In-depth understanding of the principles of mentoring, coaching and management styles Apply the coaching models in the workplace Understand that coaching is an integral part of a manager s effective leadership strategic management activity Learn What to Say and How to Say It when coaching Prepare, deliver and review coaching and mentoring sessions Make the right decisions including the unpleasant ones Enroll others during their leadership applications The Katz Model of Skills Managing Performance Coaching at the Workplace Counseling Difficult Workers Mentoring System / Mentoring Work Performance Nurturing and Retaining Key Talents D.E.S.C.A Feedback Formula Being a Mentor is a New Paradigm Mapping the Way

28 MANAGEMENT AND PERFORMANCE DEVELOPMENT WORK AND LIFE: ACHIEVING A REASONABLE BALANCE Date: October 8-9, 202 Managers, Executives and Anyone who would like to contribute to personal growth in seeking a better work-life balance TAMING THE TIME MONSTER - TIME MANAGEMENT AND YOU! Date: November 20-2, 202 Senior Managers, Directors, Administrative & Technical Staff and Anyone who needs to master the principles & practices of effective time management This 2-day workshop is about transformation - enabling participants to step back and re-evaluate their directions and objectives, both on a professional and personal level. Participants will learn which actions are positively or negatively impacting their goals and how to determine the most realistic and effective action plan to achieve in life. The relaxed, yet stimulating format, allows participants the time, space, exchanges and exercises to establish clear work and non-work related objectives. Able to diagnose personal situation, in relation to work-life balance objectives & ambitions Prioritize the important elements in your life (goals and values) to better balance the demands of professional and private lives Get over internal barriers which hinder balance and examine existing paradigms about success and happiness Learn ways to reduce the stress and have fun with challenges Use tips and tricks to save time and be more organized Understand What Work-Life Balance Means to You Managing Priorities / Making Changes Productivity and Time Management Ways to Improving Work Life Balance / Ways to Simplify Your Life - Less is More Stress Busters - Ways of Reducing Stress / Time Saving Tricks Synergy - Teamwork and Cohesion Create Strength Identifying Issues and Problem Solving Development of Personal Life Maps Commitment to Maintaining Balance Getting the most out of a 24-hour day is a constant challenge in our busy world; a bottomless inbox, tons of , millions of meetings and not enough time to do and when to do it. This programme enables participants to understand the processes which will make them more effective whilst minimizing the Thieves of Time that plagues personal productivity and sense of achievement. Learn to list barriers to successful time management Understand and demonstrate the use of to-do list and the ABC prioritization technique Explain the benefits and drawback of various calendar systems Manage voic to reduce time spent checking messages Manage their Priorities and get things done on time Write SMART goals and develop strategies for achieving them Demonstrate how to say NO / Delegate tasks and assignments Take control of those things that would derail workplace productivity Develop an action plan for better use of time The Realities of Time Jump Start Your Day: Proven Time Tools That Work Time Stealers be Gone: Eliminating Time Wasters for Good Procrastination Pest: Killing That Bug for Good Be Smart: Goal Setting for Peak Performance Organizing Your work Areas and Your Paperwork I m Drowning: A Lifejacket Please Working Better with Others Meeting time and Its Effectiveness Tactics for Managing Home Time Better

29 OPERATIONS AND LOGISTICS MANUFACTURING STRATEGIES: COST REDUCTION WITHOUT PEOPLE REDUCTION Date: January 6-7, 202 Managers, Engineers, Supervisors DEVELOPING EFFECTIVE PURCHASING ASSISTANTS AND CLERKS Date: March 2-3, 202 All Purchasing Assistants & Clerks, Assistant Officers, Officers and Supervisors People have associated cost cutting with cuts in overtime, benefits or even retrenchments. This session aims to share techniques of cost savings and simultaneously looks at handling competitive advantage.i.e. your people! Acquire a comprehensive understanding of measurement techniques Help organization s cost saving plans Differentiate between subtleties of fixed and variable items Know how to focus, prioritize & acknowledge the importance of system improvements Handle people better in the process of cost reduction Definition of Cost Savings and Concept The Cost Pie - Cost Components in Manufacturing Measurement: A Partner in Savings / Types of Savings Introduction to Base Measurement Generic Savings Calculations / Types of Base Measurement Base Deployment: Potential Areas for Cost Reduction or Savings for Various Departments A Look at Key Volume Indicator (KVI) Fixed and Variable Items How to Develop and Implement Cost Reduction Programs Why Cutting OT, People and Benefits are Not Good Ideas Understanding the Psychology behind Big Changes Purchasing Materials Cost Reduction Concept and Application of EOQ Supplier Cost Reduction Responsibilities This programme is designed specially for those who wish to acquire in-depth knowledge on the process flow of the purchasing operating procedure and documentation. This will enable purchasing personnel to improve their operations in meeting corporate objectives and goals. Develop effective purchasing personnel profile Establish effective purchasing department objectives Utilize inventory costs and ABC analysis for effective inventory management Minimize wrong purchases Negotiate effectively Design and develop expediting system Develop effective document management system Developing Purchasing Personnel Purchasing Scope and Inventory Management Effective Purchasing Purchasing Negotiations Expediting Skills Document Management IT

30 OPERATIONS AND LOGISTICS PRACTICAL WAREHOUSE AND INVENTORY MANAGEMENT Date: April 7-8, 202 Warehouse and Inventory Managers, Executives, Supervisors & Supporting Staff Warehousing and Inventory Management is an integral part of every logistics systems that plays a vital role in providing a desired level of customer service at the lowest possible total costs. This programme imparts the numerous factors that should be taken into account in managing a warehouse such as the warehouse design, storage method, packaging, material handling, manpower, administration, security / safety factors including current procedures. Warehouse and Inventory management process Warehouse organization and operation dynamics Correct material coding and classification to avoid confusion and easy retrieval Cost saving through effective inventory control skills Inventory management techniques and strategies Warehouse safety and security skills Warehouse housekeeping to cut down WASTE Practical Warehouse Organization and Management Profile Warehouse Operations and Inventory Management Process Inventory Coding and Classifications Effective Inventory Control Inventory Control Techniques and Strategy Warehouse Control Strategies Warehouse Safety and Security STOCKTAKING AND EVALUATION Date: June 4, 202 Duration: day (9am - 5pm) RM330 (Member) RM380 (Non-Member) Store Supervisors and Clerks including Clerical Staff in Finance / Accounting / Warehouse Departments who are directly or indirectly involved in store administrations Stock control and systems as well as Stocktaking and Stock evaluation functions will indefinitely affect the economy of an organization. It is therefore important that the correct amount is accounted for, as from these figures, statement of accounts and production schedules are prepared. Inaccurate figures will lead to stoppages in production, example: Low stock of raw materials against what was counted during stock take. This will eventually cause the company to lose customers due to delays in delivery time. Conducting effective and proper counting of stock items in an organization during annual stocktaking and for the day to day stock checking to ensure accuracy of available stocks Investigating effectively the stock discrepancies that arise Understanding the various methods of stock valuation and its implication to the company s financial accounts Overview of Stores Administration and Control of Stocks Stock as an Asset and Element Cost Stock as an Element of Expenditure Annual Stocktaking: - Planning & Preparation / Counting Exercise - Checking & Investigating Discrepancies Perpetual Stock Checking: - Pre-Requisite Requirements / Ways to Ensure Counting Accurately - Efficiency Carried Out Stock Accounting Stock Valuation Methods: - FIFO, LIFO, AV/CO, Standard Costing

31 OPERATIONS AND LOGISTICS EFFECTIVE PROCUREMENT COST REDUCTION AND NEGOTIATION SKILLS Date: August 6-7, 202 All Purchasing & Procurement Managers, Executives, Officers and Assistants Effective cost reduction measures and negotiation skills are value added service that the procurement unit can contribute towards an organization. These lead to profit maximization and provide an organization with the platform to enhance organizational performance and effectiveness. During troubled times, it is one way to keep a business a float. Develop procurement objectives Establish KRAs, KPIs and target setting Develop SWOT analysis Develop supplier IFAS matrix Negotiate effectively Utilize negotiation strategies and ploys Apply the cost reduction techniques Conduct cost reduction analysis Procurement Overview The Procurement Functions Negotiation Skills Cost Reduction Techniques Cost Reduction Techniques and Analysis VALUE STREAM MAPPING Date: October 3-4, 202 Engineers, Executives, Supervisors and Managers from all Departments Value Stream Mapping (VSM) enables a company to identify and eliminate waste, thereby streamlining work processes, cutting lead time, reducing costs and increasing quality. Employees can map the current state from customer back to raw materials including all steps, both value-added and non-value-added, and develop a future state vision to act as a blue print for Lean activities. The most urgent needs can be addressed first and can typically be accomplished in a very short time frame with the appropriate resources applied. See the flow of your value stream and wastes in the flow View all products from a system perspective Understanding both material and information flows of your value stream Draw a blueprint for Lean transformation - the Future State Map Prioritize activities needed to achieve the Future State Introduction to Value Stream Mapping (VSM) Characteristics, Benefits and Importance of VSM Current State Map: Step by Step Guide Establish Talk Time Compile Present State Map Future State Map: Step by Step Guide Compile Future State Map Common Symbol Used Limitations of VSM Supporting Tools and Techniques

32 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT STATISTICAL PROCESS CONTROL (SPC) IN ACTION Date: February 5-6, 202 QA Managers. Production Development Managers, Internal QMS Auditors, NPI Engineers, Cross Functional Team Members & Suppliers SPC is the primary analysis tool of quality improvement. It can help to measure, understand and control the variables that affect a business process. Reduced variations in the internal processes lead to less time and money spent on rework and waste. SPC is one of the most essential tool necessary to maintain an advantage in today s competitive marketplace. Understand the basic principles of SPC Identify the causes of variations Identify the tools of Quality that interact with SPC Use and interpret the Variable Control Charts Use and interpret the Attributes Control Charts Calculate the machine and process capabilities Apply SPC as a Quality Problem-Solving Technique Introduction Frequency Histograms and Check Sheets Variable Control Charts Other Variable Control Charts Attribute Control Charts Others Attribute Control Charts Machine and Process Capability PRODUCTIVITY WORKSHOP: WASTE ELIMINATION Date: March 7-8, 202 All Manufacturing, QA-QC, Operations, Support and Administration Personnel. Specially suited for Shop Floor to Middle Management Personnel Productivity improvement has become the mantra of manufacturing management in Malaysia in preparation for regional and global challenges. Many managers focus exclusively in cut-cost to achieve while people on the shop-floor focus on more output. This hands-on training uses the 7 Waste (MUDA) elimination framework and is designed to equip those with the knowledge and clear methodology to systematically identify, quantify, analyze and reduce waste and increase productivity. Explain the relationship between productivity and waste Identify the 7 waste and give examples for each Quantify wastes Identify causes and suggest solutions Use PDCA methodology and waste reduction worksheet to drive the waste reduction process The Manufacturing Challenge Productivity and Waste Waste of Time (Waiting) Waste of (Excessive) Motion Waste of (Excessive) Transport Waste of Defects (Poor Quality) Waste of Process Waste of Excessive Stock Waste of Overproduction Waste Reduction Strategy NOTE: There will be Practical Sessions, Case Studies and Written Test

33 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT IMPLEMENTING PREVENTIVE ACTIONS THROUGH FMEA APPLICATIONS Date: April 23-24, 202 QA Managers. Production Development Managers, Internal QMS Auditors, NPI Engineers, Cross Functional Team Members Failure Mode and Effect Analysis (FMEA) is the most preferable methodology for analyzing potential reliability problems early in the development cycle where it is easier to take action to overcome issues, thereby enhancing reliability through designing and developing of system, product or process. A crucial step in anticipating what might go wrong, FMEA is used to identify potential failure modes, determine their effect on the operation of the product, and identify actions to mitigate these failures. Understand the purpose and scope of FMEA Understand the legal approach to liability Identify the types of FMEA and their applications Describe the rating scale of FMEA rating Develop the Severity, Occurrence and Detection Rating Tables Anticipate failures systematically by using the FMEA Identify the quality tools for FMEA Prepare the Cost-Benefits Analysis for effective preventive actions Carry out Preventive Action based on the prioritization as the results from the FMEA Introduction Legal Approach to Liability Language of Failure Mode and Effect Analysis FMEA Team Mechanics Tools Used in FMEA FMEA Step-By-Step Approach - Practical Study GOOD MANUFACTURING PRACTICES FOR SHOPFLOOR IMPROVEMENT Date: May 4-5, 202 Department Heads, Managers, Executives, Engineers, Technicians and Supervisors from mainly production To remain competitive in today s demanding business world, manufacturers are constantly looking for ways to increase productivity at a cost effective level. Many have attained success by giving emphasis to good manufacturing practices that will ensure a higher yield and fewer problems at the shopfloor level. This programme will highlight the importance of good manufacturing practices and control and the importance of their applications in the manufacturing environment. Set up the appropriate production line structure to achieve best profits Institutionalize the relevant understanding, awareness and desire to achieve the best business results Install the right and desire behaviors for operations, technicians and other relevant personnel Apply job simplification techniques to achieve higher productivity Install a group of high Quality-Awareness workers through appropriate quality programs Maintaining an efficient and effective machines Challenges for Today s Company Customers Satisfaction Production Line Activities Performance of the Production Lines Effective Line Management Techniques External Partnership Materials Supply

34 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT QUALITY AWARENESS AND IMPROVEMENT TRAINING Date: June 6-7, 202 A must for Department Heads, Managers, Executives and Supervisors COST EFFECTIVE PRODUCTION MANAGEMENT SKILLS Date: July - 2, 202 Mainly for Managers, Executives, Engineers, Technicians and Supervisors from the Production Areas It has been estimated that companies are losing a staggering amount of 25% - 40% productivity by constantly correcting quality issues. Employees simply correct problems and redo work without being conscious of the consequences these problems have on their own work and the other functions in the company. This training will refocus on the Quality aspect of their job and re-emphasize the importance of quality in a company s survival. Understand that quality means fully meeting customers requirements Examine the consequence of not being able to meet and exceed customer expectations Recognize how each department or function contributes fully to customer requirements and the consequences they suffer when unable to satisfy internal and external customers Understand cost of quality and be aware of hidden cost from wasted effort and lost opportunities Apply this awareness to respective departments and functions to identify improvement opportunities Meaning of Quality Quality Status How to Achieve Quality Zero Defect Prevention: Mixing Prevention: Rejects Visual Control Systems It is very important to have a cost effective production management system and technique in order to excel in today s competitive market. Each aspect of production management i.e. Process, Equipment, Human and Materials Management carries a very important role in enabling companies to run production in a cost effective manner. This practical workshop will examine and provide in-depth study on the four areas mentioned above. Understand the business measurement in terms of PQCDSM Develop the needs to achieve quality excellence Apply the relevant skills to drive down cost of manufacturing Develop the proper matrix to derive cost reduction in materials, process & manpower Drive down production total cost and improve the return of investment Manage the production with a continuous improvement frame work Set up system to ensure each measurement of PQCDSM is fulfilled Manufacturing Cost Reduction Activities Practical Manufacturing Cost Analysis Establishing a Cost of Quality System Material Cost and Maintenance Cost Reduction Inventory Management Manufacturing Facilities and Equipment Management Manpower Productivity and Staff Welfare Strategies Direct and Indirect Operation Cost Reduction Manufacturing Process Improvement Strategies KAIZEN - Continuous Improvement Develop Cost Reduction Action Plan

35 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT TEKNIK-TEKNIK PENINGKATAN PRODUKTIVITI Date: September 5-6, 202 A must for Managers, Department Heads, Executives and Supervisors MAINTENANCE MANAGEMENT AND DISCIPLINE (General Machine Application) Date: October 5-6, 202 ALL Technicians, Engineers and Managers from Maintenance & Production Departments Conducted in Bahasa Malaysia, this course helps explore productivity issues at work areas and introduces effective techniques for identifying opportunities for productivity improvement and methods for generating solutions to address productivity obstacles. This process is ultimately the key to survival of any organization and should be a development goal and the concern of all members irrespective of their positions in the company. Explain the importance of analyzing and improving productivity in today s business environment Define and measure productivity Indentify opportunities for productivity improvement Identify obstacles to productivity Develop and evaluate productivity improvement ideas Develop action plans to implement productivity improvement ideas Sejarah Produktiviti / Hasil Kerja & Apa Itu Produktiviti? Perspektif Kejuruteraan Industri / Perspektif Cara dan Penyusunan Perspektif Perniagaan Teknik-Teknik Produktiviti Pengukuran Kerja Model Rujukan Penyelenggaraan Produktiviti Menyeluruh (TPM) Pengurangan Kos Bahan / Pengurusan Kos Tentu Ukur (Benchmarking) Tindakan Mengelak Pembaziran dan Meningkatkan Produktiviti To improve any production process, all production equipment needs to run smoothly with Zero Downtime and produce Zero Defects. Such condition can only be achieved if proper effective and efficient maintenance system is performed. Conventional Time-Based and Trial & Error method is not appropriate in today s machines and equipment. A proper Plant Maintenance Practices system will enhance a company s profitability, competitiveness and positive economy growth. Establish a machine & equipment maintenance calendar to ensure Zero Breakdown Implement necessary action items to improve machines/process performances Design checklist for proper maintenance for their machines Maximize machine lifespan and utilization Derive improvement plan to improve Mean Time Between Failure (MTBF) and Mean Time Between Assist (MTBA) Reduce the cost of maintenance of machines Maintenance Introduction Characteristics of Effective Maintenance Technician and Personnel Maintenance Disciplines Systematic Approaches to Maintenance Maintenance for Profitability Overall Equipment Effectiveness Improvement (OEE) Maintainability Improvement IT

36 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT LEAN ORGANIZATION FOR OPTIMUM EFFICIENCY Date: November 28-29, 202 Management Level Personnel who wish to improve in Lean Management The concept of lean organization leading to its optimization is a quantum leap in the advancement of efficiency. Lean focuses on cutting fat from production activities and has also been successfully applied to administrative and engineering activities. The results include better utilization of resources which are alignment with organizational vision and objectives, hence leading to a better cost management and enhanced competitiveness. Understand the concepts and implementation of lean organization Have a working knowledge of Kaizen and Continuous Improvement Enhance awareness of wastes reduction in order to do something about it Use visual management to further enhance a lean organization Gain insights on SMED and how to reduce waste Comprehend JIT and push/pull production Use Poka Yoke mistake proofing to identify or prevent problems Build in the idea of Kaizen : Continuous Improvement Introduction to Lean Waste: Adding Value and Non-Adding Value Quick Changeover and SMED Visual Management Poke Yoke or Mistake Proofing Kaizen and Continuous Improvement Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives - William A. Foster -

37 SALES AND MARKETING LEADING YOUR SALES TEAM FOR SUCCESS Date: February 3-4, 202 Sales & Marketing Directors and Managers Competition is increasing in all markets and the demand for better and better customer service standards are promoted through the growing consumer choices. It is disheartening to see that many Sales Managers are poorly recruited, trained and motivated to perform very complex duties. They manage more than lead and find it difficult to obtain the desired results. In sales management today, Sales Head must lead and not manage. This is the essence that will be delivered in this session. Motivate the Sales Team Carry out effective sales evaluation exercises Focus on key success factors for sales leadership and management Use the various forms in managing the sales team Plan and control selling events The Functions and Role of the Sales Leader The Selection Process Sales Planning and Reporting Forms Sales Territory Development Motivating the Sales Team Developing a Sales Compensation Plan Sales Leadership and Supervision Planning and Control Sales Evaluation SALES NEGOTIATIONS Date: June - 2, 202 Sales Leaders, Sales & Marketing Personnel The importance of negotiating effectively in our changing business environment is so critical that companies can rise and fall on the fortunes of both formal and informal sales negotiations. Superior preparation, creative thinking, the ability to negotiate and the willingness to take risks are essential. These characteristics are especially important when negotiations involves a team effort and must result in a win-win outcome for both company and customers. Focus on goals and objectives of customers while keeping true to the organization s goals Utilize personality style analysis tools strategically & tactically during negotiation Know when & how to make the first offer / How to use Think on Your Feet techniques Identify negotiation processes, tricks & gambit / How to apply it to all areas of life Use Questioning & Listening skills to acquire information on the needs, wants, positions and interest of the customer Craft a strategy and structure of sales negotiations process to know what tradeoffs are reasonable and when to walk-away from a deal What is Involved in Sales Negotiations? Sales Negotiating Crimes Basic Sales Negotiation Principles Indentifying Negotiating : Ours and Theirs Assessing Leverage and Limitations Assessing the Key Parties and Key Influencers Negotiating Styles Planning Win-Win Strategies and Tactics Negotiating Tools

38 SALES AND MARKETING EXCELLING IN CUSTOMER SERVICE Date: September 20-2, 202 Designed for all those responsible in dealing with customers KEY ACCOUNTS MANAGEMENT Date: December 5-6, 202 Marketing & Sales Directors, Managers, Executives, Sole Proprietors and Business Development Personnel Sales turn prospects into new customers and service turn new customers into repeat customers. Service also makes customers happy and much easier to deal with than irate customers. Customers on the other hand have more options and can change suppliers literally at the click of a mouse. Find out the importance of customer service, acquire useful tips in handling demanding customers and how to avoid major pitfalls when delivering customer service. Describe exceptional customer service Identify the benefits of great customer service Recognize barriers to the delivery of outstanding customer service Adapt to specific customer behavior styles Demonstrate how to measure customer-satisfaction levels and take corrective action if needed Learn techniques for dealing with angry or upset customers Develop a personal action plan to improve customers-service skills It s My Pleasure to Serve: The Mindset to Customer Excellence Know the Nine Expectations That Any Customer Wants From You VAK Modeling: Understanding Different Communication Styles How You Say Matters More: Strategies to Better Relationships Dealing With Difficult Customers Tools That Improves Business Communication How Can We Serve You Better Customer-Service Stress Relief Mini Spa Key Accounts Management helps companies gain the status of strategic rather than commodity supplier to their major customers, guarding margins and improving security of customer retention. Key Accounts Management concentrates on how to develop profitable customers. This programme is designed to help companies manage their key accounts effectively before it is lost to the competition. Sales personnel must learn to manage them well in order that the customers to continue to come back again and again. Identify key accounts target for managing Understand the process of managing the account Obtain referrals for new businesses, if any Develop a relationship-building plan - bonding techniques Conduct effective sales meetings relating to managing of key account Value each account as a main contributor to the company s overall business performance The Value Chain of Your Organization The Buying Team Negotiation-Selling Strategy Developing a Relationship-Building Plan Manage the Account Control and Measuring Success Managing Service Breakdown

39 SUPERVISORY AND MOTIVATIONAL SKILLS LEAD: LEADERSHIP EFFECTIVENESS NEEDS ATTITUDE DYNAMISM Date: February 20-2, 202 Suitable for all Executives and Supervisors LEADERSHIP: THE ART OF MANAGING DIFFICULT PEOPLE Date: April 8-9, 202 Managers, Heads of Department, Team Leaders and Senior Executives In order to achieve our potential, we need to consider many aspects. First, we need to have selfconfidence and leadership. Then we need to have all the skills that will help us achieve our goals. We can do better that what we are capable of now, to achieve the best we can and therefore excel. We also begin to set our own benchmarks. This programme will look into skills building to improve leading, communication and facilitation. Discover their own dominant leadership style Understand how to analyze followers learning and development level Learn when to delegate or instruct to match to their followers development level Use the model of communication feedback system Create a model to coach and counsel appropriately for each staff Set up simple and effective follow-up system to track performance of staff Learn and practice facilitation skills to draw out the best from their staff Communicate in an assertive manner Choose success through being proactive, result-oriented, trustworthy and forward - thinking Leadership Style Diagnosis Leadership in Supervision & 2 Assertiveness in Communication Communication: Listening Skills Coaching and Counseling Managing Consequences Success Formula Businesses are learning the importance of having leaders who are capable of handling all types of people, especially difficult people and the situations they create. Leaders who have these skills are in great demand and can create an environment of teambuilding effectiveness. Knowing techniques that work for managing and dealing with difficult people and situations can boost the leader s confidence, improve their competencies at work, reduce the stress and anxiety levels and increase enthusiasm for the job. Identify the problems of difficult people easily and recognize their behaviour Apply practical techniques and solutions for managing difficult or problematic people and situations Understanding Difficult People Syndrome Developing Opportunities for Positive Actions Practical Steps for Implementing Result-Oriented Problem Solving Skills How to Deal With Special Cases The Skill in Conducting an Effective Difficult People Interview Specific Techniques to Deal with Negative Behaviour Analytical Skills on the Key Types of People Problem The Art of Giving and Receiving Constructive Feedback The Role of Active and Positive Listening Coaching Your People, Not Counseling! Dealing Assertively with People Conflicts Creating Positive Environment, Workplace and Culture

40 SUPERVISORY AND MOTIVATIONAL SKILLS SIKAP KERJA POSITIF Date: May 6-7, 202 Specially designed for Administrative and Clerical Staff, Supervisors, Line Leaders and Section Heads Most employees perceive working as a chore. A dissatisfied employee will slowly spread his discontentment to fellow employees and this will have an adverse effect on the organization as a whole. Conducted in Bahasa Malaysia, the main purpose of this training is to open up an employee s potential in reading his personal vision and the organization s objectives through positive thinking and positive work attitude. Understand concepts in an organization Understand positive working values and skills in order to increase efficiency and quality of work Plan and design positive steps towards building positive work culture at their workplace Adopt highly effective communication principles based on creating a positive working environment Suatu Pendekatan Ke Arah Kecemerlangan Organisasi Konsep Positif Kesepaduan Sikap Positif Menilai Sikap Positif Bagaimana Membentukan Sikap Positif Sikap Positif Dalam Budaya Kerja Cemerlang Dorongan dan Motivasi Diri Untuk Membentuk Sikap Positif Peranan Hubungan Kemanusiaan Untuk Membentukan Sikap Positif ADVANCED SUPERVISORY SKILLS Skilled supervisors are an asset to any organization. They are responsible for the performance and productivity of their subordinates. This programme equips the participants with the skills and techniques of modern supervision. It is structured to refresh and stimulate more effective supervisory practices in manufacturing industries. Date: June 25-26, 202 Supervisors from all Industries Apply appropriate communication techniques to enhance their human relation skills Increase cooperation from workers through proper motivation techniques Understand their role in improving quality at the workplace Enhance productivity through process and worker s commitment Understanding the Organization Positive Communication Brings About Success High Performance Employees Staff Motivation at the Workplace Project Management Productivity Quality Control of Your Work and Your Product

41 SUPERVISORY AND MOTIVATIONAL SKILLS MOTIVATING YOUR EMPLOYEES FOR HIGHER PRODUCTIVITY AND PERFORMANCE (Conducted in Mandarin) Date: July 25-26, 202 Managers, Executives, Supervisors, Line-Leaders & Those involved in the management/supervision people THE SEVEN LEADERSHIP SKILLS OF HIGHLY EFFECTIVE SUPERVISORS AND MANAGERS (Conducted in Mandarin) Date: August - 2, 202 Managers, Executives, Supervisors, Line-Leaders & Those involved in the management/supervision people The skill of motivating people at the workplace is one of the most important leadership qualities of an effective manager or supervisor. An empowering leader must apply the skills of motivating people as a competitive edge so as to achieve higher organizational performance. Conducted in Mandarin, this training provides some state of the art motivational concepts as well as enables participants to develop the skills of motivating people. Understand and apply the important concepts and principles of interpersonal and organizational communication Motivate and influence people more effectively and confidently Promote individual, team and organizational performance by rendering good leadership Motivating People as the Key to Success and Excellence The Miracle of Motivating Individuals - Satisfaction, Security, Self-Growth and Success Establishing the Win-Win Philosophy of Life Practicing the 3 Basic Principles of the Professional Work Attitude - Performance, Rationality and On-Going Improvement (PRO) Understand Individual Differences - Values, Perceptions, Beliefs, Attitudes, Needs, Goals, Personality, Ability The Techniques of Motivating People The Practical Skills of Expressing Appreciation of Praising People Effectively The Practical Skills of Praising Staff for Good Performance Post-Training Application of Effective Motivational Skills Emotional Intelligence has proven to be more important than cognitive intelligence in any human success, especially in the business and industrial sectors. People Skills are an important dimension of emotional intelligence, plays a crucial role in achieving individual and organizational success. This course provides aspiring employees with the strategic human relation skill instrumental to becoming highly effective people. Be equipped with strategic leadership concepts, knowledge and skills instrumental to achieving higher productivity as change agents in meeting increasingly competitive challenges Develop positive work attitude as highly effective leaders Develop and acquire leadership skills for promoting teamwork and organizational productivity Be able to assume greater job responsibilities and handle different types of employee problems more effectively and confidently Meeting the Challenges of Globalization Understand the Key Concepts of Leadership and Management Developing a Leadership Mindset / Mental Model Management Skills and Competencies Leadership Communication and Management Communication Skills Employee Motivation and Empowerment Skills Team Management and Steward Leadership Skills Creative and Rational Thinking Skills in Problem-Solving and Decision Making Conflict Management and Negotiating Skills Change Management Skills

42 SUPERVISORY AND MOTIVATIONAL SKILLS BUDAYA KERJA CEMERLANG Date: September 24-25, 202 Suitable for ALL Levels of Staff Setiap orang sentiasa berusaha untuk memperbaiki dirinya. Akan tetapi usaha ini tidak akan berjaya jika kita tidak faham arah dan tujuan kita di dalam hidup dan di organisasi tempat kerja. Program ini menunjuk bagaimana mencapai kejayaan diri di samping membawa kejayaan di organisasi tempat kerja. Mengenali diri sendiri dengan lebih mendalam Memahami cara memperbaiki sikap Meningkatkan keyakinan diri serta kebolehan Meningkatkan kefahaman pada organisasi Orientasi Minda Kearah Kecemerlangan Organisasi Mengenali Kemahuan dan Keperluan Organisasi Dorongan dan Motivasi Kerja Tujuh Bidang Hidup Ciri-ciri Pekerja Yang Mengamal Budaya Kerja Positif Kepentingan Pengaruh Sikap Individu Terhadap Kerja Hubungan dan Komunikasi Kemanusiaan Yang Berkesan Membentuk Rangka Tindakan Untuk Merealisasikan Sikap Kerja Positif KEMAHIRAN PENYELIAAN LANJUTAN Penyelia yang mahir merupakan satu asset kepada syarikat. Mereka bertanggung jawab keatas prestasi dan produktiviti pekerja mereka. Kursus ini akan melengkapkan penyelia dengan cara yang betul bagi mereka menjalankan tugas dengan baik dan mengalakkan pekerja melakukan kerja pada tahap prestasi yang tinggi. Ia bertujuan memberi pandangan dan kemahiran yang amat di perlukan oleh penyelia untuk menghadapi tugasan mereka di tempat kerja. Date: December 3-4, 202 Suitable for All Supervisors Meningkatkan kemahiran penyeliaan mereka untuk menggalakkan tahap prestasi yang lebih tinggi dari pekerja Memahami bagaimana mereka dapat meningkatkan produktiviti kerja melalui kemahiran kemanusiaan yang baik Memahami konsep kualiti dan produktiviti di dalam syarikat Perubahan Dalam Organisasi Masa Kini Mencapai Kejayaan Melalui Komunikasi Positif Pengurusan Prestasi Pekerja Memotivasikan Para Pekerja Implimentasi Projek Mempertingkatkan Produktiviti Pengawalan Kualiti

43 TECHNICAL AND WELDING BASIC ELECTRICITY TROUBLESHOOTING FOR INDUSTRIES Date: May 23-24, 202 Plant & Maintenance Managers, Engineers, Supervisors, Technicians and Those directly / indirectly involved in the operations & maintenance In order to ensure continuous supply of energy source, the electrical system installations must be closely monitored with proper operations and maintenance schedules. Technical personnel nowadays needs to know how to troubleshoot problems quickly and with the minimum of disruption caused to productions. This will not only save time but also money wasted for downtime. Understand basic electricity (Basic circuit & its functionality) Understand basic electrical energy source Identifying types of fault and the root cause Right method of troubleshooting faulty circuit Eliminate downtime due to electrical failure or unsatisfactory performance Eliminate cost of operation and maintenance Promote smoothness in operation and maintenance Definitions: Current, Voltage, Power, Energy, etc.. Electrical Unit: Ampere, Volts, Watts, Kilowatts, Kilowatt Hour, etc. Alternating Current & Direct Current / Understanding Basic Electric Circuit Components of Basic Circuit and Their Working Principles Conductor and Insulation / Basic Electrical Drawings (wiring drawing, schematic drawing, power and control circuit drawing, etc) Various Types of Cables, Sizes and Current Ratings Types of Fault and The Root Cause in the Electrical Circuit / Troubleshoot Faulty Circuit Testing & Measuring Instruments (practical demonstration of testing and measuring electrical unit as volt, ampere, resistance, etc.) PLASTIC INJECTION MOULDING MOULD PROCESS Date: May 26-27, 202 Process Operator, Technicians, Supervisors, Engineers Injection Moulding is the most common method of producing parts made of plastic and is capable of producing a variety of part designs. This hands-on workshop provides an overview of an injection moulding machine & its functions and how the process works. It introduces concepts of quality control, troubleshooting and process optimization. Provide hands-on activities utilizing plastic injection moulding preparation and understand its principles and physical operations Able to set-up plastic injection moulding process to establish good product quality with the proper procedures THEORY Mould Maintenance Concepts Mould Maintenance Procedures PRACTICAL Check Mould Cooling Channel Clean Mould and Maintenance Mould Condition Maintain Mould Condition Course Structure 0% Classroom Instructions & 90% Hands-On Moulding Practice Certificate of Attendance Upon completion, participants will be awarded a Certificate of Attendance by the Manpower Department, Ministry of Human Resources

44 TECHNICAL AND WELDING PROCESS OPTIMIZATION ON PRINTED CIRCUIT BOARD ASSEMBLY Date: August 6-7, 202 Anyone associated to Soldering Activities EARTHING, LIGHTNING AND SURGE PROTECTION SYSTEM Date: October 7-8, 202 In today s competitive and challenging manufacturing environment, companies are actively embarking on various initiatives to improve productivity with quick production and turn-around time, through-up and high yield. These challenges place tremendous pressure on manufacturing personnel to constantly improve their productivity to achieve the desired results. To equip participant with in-depth knowledge, know-how to effectively manage & optimized the surface mount, through-hole, hand soldering and cleaning processes Discuss critical process control parameters, soldering requirements, techniques, materials and chemicals used to achieve good and reliable solder joints which will have an ultimate effect on product quality, reliability and performance Review the different types of soldering materials, types of defects, causes for the defects and their resolutions Soldering Fundamental Standards Soldering Materials Soldering Process Post Cleaning Process Touch-Up / Re-Work Process Conformal Coating Labeling Standard Defects and Resolutions House Keeping Health and Safety Earthing as a subject has been under-represented over the years. Poor earthing practices can be the cause of continual and intermittent difficult-to-diagnose problems in a facility. On the other hand, Lighting also can cause extensive damage when it strikes buildings and facilities. The aim of this course is to demystify and present in a clear straightforward manner the subject of earthing, lightning and surge protection. Better understanding of earthing, lightning and surge protective systems Able to perform proper maintenance of earthing, lightning and surge protection system to avoid or minimize the effect of excessive charge of voltage / current to the building and electrical equipments of Earthing, Lightning and Surge Protective System Classification Earthing System Maintenance of Earthing, Lightning and Surge Protective System Personnel directly & indirectly involve in operations and maintenance of electrical systems

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46 FMM Institute Malacca Branch IN-HOUSE CUSTOMIZED TRAINING FMM Institute Malacca Branch is able to tailor-make In-House Training Programmes to suit individual company s need. Course outlines and objectives are discussed with companies in order to customize the courses and the facilitators will develop the training materials accordingly. ALL FMM Institute Training Programmes can be offered on an In-House basis. The benefits are : are customized to suit training objectives Conducted at own premise Cost Effective and Flexible Scheduling Pool of Experienced Trainers with relevant experiences Find out about our FMM Institute In-House Training Solutions TOP MOST POPULAR IN-HOUSE PROGRAMMES MANAGEMENT AND EXECUTIVE MANAGEMENT Essential Management Skills Coaching and Mentoring Skills SUPERVISORY AND MOTIVATIONAL SKILLS Kemahiran Penyeliaan Berkesan OJT & Buku Panduan Latihan Teknik Kawalan Kualiti Untuk QC Lean Manufacturing Concept Problem Solving & Decision Making Skills Effective Report Writing Skills Effective Supervisory & Leadership Skills Creative Thinking & Problem Solving QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT Introduction to First Aid & CPR Mastering Safe Forklift Driving Problem Solving Techniques with 7QC Tools Productivity Improvement Techniques INDUSTRIAL SAFETY AND ENVIRONMENT MANAGEMENT Safety & Health Awareness at Workplace How to Establish a Safety Committee HUMAN RESOURCE AND INDUSTRIAL RELATIONS Effective Domestic Inquiry Understanding the Employment Act 955 Effective Disciplinary Management HR Administrations & Practices PROCUREMENT AND LOGISTICS Material Planning and Control Inventory & Store Management Coaching & Counseling Skills The Approach to Handling IR Cases Effective Negotiation Skills for Purchasers Cost & Cycle Time Reduction for Profits For further details, please contact: Ms Low Lai Ching [ lai_ching@fmm.org.my ] SALES AND MARKETING Excellent Customers Service Handling Customer Complaints Leading Your Sales Team To Success Sales Negotiation Skills ENGINEERING AND MAINTENANCE Root Cause Analysis for Maintenance Poka Yoke / Six Sigma Total Productive Maintenance Penyelengaraan Asas Untuk Juruteknik

47 FMM Institute Malacca Branch CERTIFICATE PROGRAMMES SMALL AND MEDIUM ENTERPRISE CORPORATION MALAYSIA FMM EXECUTIVE CERTIFICATE IN HUMAN RESOURCE AND INDUSTRIAL RELATIONS In today s competitive world of employment, Certification on special fields is one of the most important credentials as it assures competence and the expert ability to get the job done. FMM Institute in its mission to establish itself as a center of excellence is constantly trying to help individuals from various disciplines, industries, and sectors obtain professional certification to raise their performance level and promote better employment opportunities. FMM Institute s Certificate Programmes are therefore carefully selected, customized and specially designed to meet the needs of specific industries. Provide knowledge and awareness of the operational and strategic roles of Human Resource in an organization Gain an understanding of the principles and practices of compensation management, performance management and organizational behavior Gain an insight into the laws, systems and practices of Human Resource Management and Industrial Relations in Malaysia FMM CERTIFICATE IN THE IMDG CODE FUNCTION - SPECIFIC TRAINING Understand the IMDG Code and the classification of Dangerous Goods Appreciate the importance of proper packing and securing of container packing Understand the different packing and securing methods to ensure safety in handling of dangerous goods Address the emergency procedures and safety measures in port during the dangerous goods transport operations by sea (unload / load) FMM - NIOSH CERTIFICATE IN SAFETY AND HEALTH OFFICER Approved by DOSH Provide in-depth professional knowledge and skills for effective Occupational Safety and Health Management practices Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities Create opportunities for career advancement and development in Occupational Safety and Health within an organization Prepare participants for the Safety and Health Officer Examination conducted by NIOSH FMM CERTIFICATE IN STEAM ENGINEER Provide in-depth professional knowledge & skills for sound and effective Boiler / Steam Plant Operations and Management practices for operating a steam plant successfully Equip participants with the latest information on the best ways to avoid losses Prepare participants for the Steam Engineer s Examination conducted by JKKP leading to a Certified Steam Engineer FMM MNSC CERTIFICATE IN SHIPPING Approved by MNSC Update information on Shipping to the Manufacturing and Shipping Sectors To provide an understanding in general terms of current laws and practices pertaining to transport in trade Update on documentation and operating procedures involved in shipment of goods For a current update on certificate programmes being conducted at FMM Institute Malacca Branch, Kindly contact: Ms Low Lai Ching (Executive) lai_ching@fmm.org.my Tel No Fax No

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