SKILLS DEVELOPMENT PROVIDER YOUR OCCUPATION IS OUR BUSINESS

Transcription

1 SKILLS DEVELOPMENT PROVIDER YOUR OCCUPATION IS OUR BUSINESS

2 NOTES TO OUR CUSTOMERS Khulisane Academy is a dynamic company that was established on 1 October The core focus of the business is to serve as Skills Development Practitioner, to assist businesses with the Skills Development Act / Skills Development Levies Act compliance and to help with the implementation of the National Skills Development Strategy. Khulisane Academy firmly beliefs in employing highly qualified and competent Education, Training and Development Practitioners who are equipped to assist the South African Labour Market with training planning, implementation and reporting responsibilities. We constantly strive to create job opportunities for Previously Disadvantaged Individuals (PDIs) through forming associations with individuals by contracting out facilitators and assessors where the need arises. maximise Skills Development Levy Claims. All our training programs, offered by qualified facilitators, are outcomes-based and NQF aligned allowing learners to receive credits on successful completion of assessments against the set Unit Standard criteria. The success of Khulisane Academy is founded on professionalism, accurate skills audits and the high standards of our Education, Training and Development Practitioners. Our Training and Development solutions are cost effective and allows for easy implementation. VISION To be our customers preferred provider of skills development solutions. Our purpose is to provide occupational qualifications, skills programs, short courses and assessment services in the Business, Commerce and Management Field as well as the Education Training and Development Field, where these programs are desperately needed. Khulisane Academy offers training and assessment that focus on the development of the individual, according to client organisation s Human Resources Development Strategy, Workplace Skills Plan and Employment Equity Plan. Khulisane Academy is committed to offering excellent services, by means of establishing partnerships with our customers, to ensure that we adhere to the needs and demands of our customers at all times. What makes our training effective is that our programs are designed to address each customer s unique needs. By committing ourselves, Khulisane Academy provides service of an exceptionally high standard. Our training and development processes enable Skills Development Facilitators, to implement planned training interventions accurately to MISSION STATEMENT 1. To administer effective outcomes-based programs that have, as their core, the goals of enhanced employment opportunities and business prosperity. 2. To encourage business growth through the creation of an agile workforce that can respond quickly and effectively to the changing needs of the economic and competitive environment. 3. To turn individuals into career entrepreneurs by equipping them with the information they need to develop the knowledge, skills and abilities sought after in the changing economy. 4. To bolster opportunities for those less fortunate so that they can gain the freedom to make sound economic decisions for themselves and their families. 5. To administer a workforce system with partners that connect with public and higher education systems, preparing the workforce of the 21st Century with career opportunities in high job growth sectors. 2 Khulisane Academy

3 CULTURE AND VALUES Khulisane Academy commits to a culture of high business ethics, honesty, transparency, confidentiality and mutual respect, free from any form of prejudice. We focus on the needs of our customers and undertake to deliver quality service that will add value to your organisation. OUR COMPETITIVE EDGE The credibility of Khulisane Academy is the key factor to those that will make use of our services. To ensure a service that addresses the needs of our customers, we commit ourselves to continued professional and personal relationship with our customers. We commit ourselves to service excellence by minimising operational costs through constant research, development, feedback and improvement. Our happy clients LEGAL COMPLIANCE Company Registration Number 2010/009765/07 Services SETA Accreditation Number 0210 ETDP SETA Accreditation Number QCTO Accreditation Number DHET Registration Number In Process SARS Income Tax Number 9558/384/15/3 SDL Number L (ETDP SETA) VAT Registration Number SA United Employers Organisation BEE Compliance Level 4 rating - Less than R10 mil turnover EE Compliance Less than 50 Employees Business Category Small Business Workmans Compensation Number

4 OUR SERVICES Khulisane Academy offers the following products and services: Skills Training Toolkits for Occupational development provider Education, Related facilitation accreditation Training and Learning service service Development Programs Practitioners Idea Plan Action 4 Khulisane Academy

5 Skills development facilitation service Training committees Workplace skills plans BBBEE advice Discretionary grants YOUR SKILLS DEVELOPMENT CONSULTANT Outsource your skills development function to us and we will ensure that the following are implemented ito the Skills Development Act, Skills Development Levies Act, NQF Act, EE Act, BEE Codes and regulations: Register at your Sector Education and Training Authorities SETA(s) as your Skills Development Facilitator (SDF) Align your employee profile with the OFO Coding System for Occupational Development Appoint and chair your Training Committee if you have more than 50 employees Compile and submit your Workplace Skills Plan (WSP) and Annual Training Report (ATR) Monitor the implementation of your WSP and provide monthly written feedback to you during your management meeting Advise you on accredited providers for implementation of training Advise you on quality standards set by your SETA Act as your contact person with your SETA Follow up your grant disbursements with your SETA Serve as your resource with regards to all aspects of skills development Optional extra Conduct a Skills Audit in your workplace Project manage your learnerships Train your coaches and mentors for the workplace Provide BEE advice ito Skills Development THE SKILLS LEVY CYCLE (Skills Levy Year: 1 April 31 March) Employer pays 1% of Payroll to SARS SARS pays to DHET 98% 2% SARS Fees 18% NSF SETA pays to employer 69.5% 20% Mandatory grant 49.5% Discretionary grant including PIVOTAL grant DHET pays to SETA 80% 10% SETA Admin fee and 0,5% QCTO Fee 5

6 Training provider accreditation service Quality management system Learner management system Assessors Moderators Facilitators Learning material Extension of scope YOUR SKILLS DEVELOPMENT PARTNER All across South Africa the need for workplaces to obtain accreditation as training provider, has grown so much that we have decided to offer this unique, one stop service. Our service will ensure that you meet the accreditation requirements with your first application. We assist you with your: Quality Management System Facilitators, Assessors and Moderators training and registration Alignment of learning material packages Preparation of your learning site according to OHS requirements Accreditation involves: Quality management system Learner management system Registered assessors and moderators Approved facilities Registered program material Learning material packages will include: Learner Guide Facilitator Guide Assessor Guide Formative Assessment Guide Summative Assessment Guide Our approach and methodology to design and development: Analyse the need and target group Assist with evaluation for impact ADDIE Model Design a strategy and matrix Assist with implementation through train-the-trainer Develop LG, FG, AG with formative and summative instruments 6 Khulisane Academy

7 Toolkits for ETD Practitioners Quality management system Learning material development Assessors Moderators Facilitators Coaches Mentors YOUR SKILLS DEVELOPMENT PARTNER Through our experience we have realised how valuable readymade tools and templates are to the Education Training and Development Practitioner. We have therefore developed a range of toolkits available on CD to assist the ETD Practitioner with the smooth running of their operations. The following Khulisane Toolkits are available to purchase: Item 1: QMS Toolkit for the training provider The purpose of this toolkit is to provide the Training Provider with a detailed Quality Management System for the strategic development and management of the training institution for the provision of quality services related to training and development interventions. Item 2: Learning Material Developer Toolkit The purpose of this toolkit is to provide Learning Material Developers with best practices electronic templates for successfully developing learning material according to NQF requirements. Item 3: Skills Development Facilitator Toolkit The purpose of this toolkit is to provide SDF s with best practices electronic templates to successfully facilitate skills development processes according to the Skills Development Act and Skills Development Levies Act. This toolkit will enable the SDF to conduct training needs analysis throughout the development of Personal Development Plans (PDIs) for all the employees. This process will be conducted on an annual basis following the development of the business plan and will inform the drafting of the ETD budget. This will result in the annual Workplace Skills Plan (WSP). The assessment of the individual training needs will be conducted on an on-going basis as part of the performance reviews. Item 4: Moderator Toolkit The purpose of this toolkit is to provide Moderators with best practices electronic templates for successfully conducting internal moderations according to NQF requirements. Item 5: Assessor Toolkit The purpose of this toolkit is to provide Assessors with best practices electronic templates for successfully conducting assessments according to assessment regulations. Item 6: Facilitator Toolkit The purpose of this toolkit is to provide Facilitators with best practices electronic templates for successfully facilitating outcomes-based learning according to NQF requirements. Item 7: Coaching Toolkit The purpose of this toolkit is to provide the work experience coaches with best practices electronic templates to conduct and record coaching sessions with candidates in the workplace. Item 8: Mentor Toolkit The purpose of this toolkit is to provide mentors with best practices electronic templates to conduct and record mentoring sessions with candidates in the workplace. 7

8 Occupational Related Learning programs Full qualifications Skills programs Short courses YOUR SKILLS DEVELOPMENT PROVIDER OCCUPATIONAL QUALIFICATIONS / LEARNERSHIPS We offer our customers a wide range of learning programs that are occupationally based and when completed will constitute credits towards one of the following qualifications, registered in terms of the National Qualifications Framework: a. Occupational Certificate: Compliance Officers Level 6 b. Occupational Certificate: Organisational Risk Managers (Risk Practitioners) Level 6 c. National Certificate: Occupationally Directed ETD Practices Level 5 d. National Certificate: Occupationally Directed ETD Practices Level 6 e. National Certificate: Generic Management Level 5 f. FETC: Generic Management Level 4 g. FETC: Business Administration and Support Services Level 4 h. FETC: New Venture Creation Level 4 Khulisane Academy continuously strives to develop learners within the following Occupations (refer to the OFO Coding System): Business Training Manager (121202) Organisational Risk Manager (242208) Business Administrator (242210) Skills Development Facilitator / Skills Development Practitioner (242302) Training and Development Professional (242401) Occupational Trainer / Instructor (242402) Assessment Practitioner External Assessments (242403) Small Business Manager (134903) Office Manager (134904) Office Supervisor (334101) Office Administrator (334102) Personal Assistant (334302) General Clerk (411101) Secretary General (412101) Receptionist General (422601) Human Recourses Clerk (441601) Skills Development Administrator (441602) Program / Project Administrator (441903) SKILLS Programs Qualifications are sub-divided into modules and learners may choose to do each module separately as a loose standing credit bearing skills program. SHORT COURSES We also offer non-credit bearing programs that are based on training needs obtained across industries. 8 Khulisane Academy

9 KHULISANE ACADEMY SCOPE SAQA ID: 91671, OCCUPATIONAL CERTIFICATE COMPLIANCE OFFICERS, LEVEL 6, 240 CREDITS PURPOSE OF THE qualification This qualification aims to prepare a learner to provide compliance services to assist management to discharge their responsibilities to comply with applicable regulatory requirements. EXIT LEVEL OUTCOMES A qualified learner will be able to: Design and implement compliance risk management frameworks Define, assess, maintain and advise on the regulatory universe Develop, facilitate compilation of and review compliance risk management plans Conduct compliance monitoring Compile and submit internal and external compliance reports Interact with industry regulators, supervisors and stakeholders Program OUTLINE Module 1. Enterprise Risk Management 2. Compliance Principles KM Credits PM Credits WM Credits Compliance Practice Change management Project Management Generic Management Principles Total (240 credits) METHODOLOGY Training Program Strategy: The training strategy that will apply to this program will be a combination of the following: Contact sessions at Khulisane Academy combined with self-study to address the knowledge and practical skills components of the curriculum A structured work experience program at the site of an approved workplace to address the work experience component of the curriculum Assessment: Khulisane will conduct internal assessments by means of assessment activities and signed-off work experience log sheets. Upon successful completion of all six modules, Khulisane provides a statement of results to the candidate and the Compliance Institute Southern Africa (CI), as part of the candidate s application to complete the External Summative Assessment conducted by the CI. Certification: Upon successful completion of the External Summative Assessment, candidates will be recommended by the CI to the Quality Council for Trades and Occupations (QCTO) for certification. TARGET GROUP The profile of learners who can access this qualification is quite varied. It includes learners who are: School leavers who are drawn into compliance practice Higher Institution graduates, typically with accounting or legal qualifications Practitioners currently operating in the compliance field BENEFITS Once qualified, learners could be employed in a variety of compliance functions within organisations, or be able to set up their own independent practice to provide consulting or outsourced compliance services. TO REGISTER Contact us for a proposal and application form. LEARNING ASSUMED TO BE IN PLACE It is assumed that the learners who attend this program: Are at least at an educational level of grade 12 with Mathematics and Communication level 4 Have at least one year s relevant compliance work experience Are working in a compliance department and role Have a basic understanding of the legal environment in South Africa Have computer and general office skills (faxing, filling, ) 9

10 SAQA ID: 94222, OCCUPATIONAL CERTIFICATE Organisational Risk Practitioners, Level 6, 125 Credits PURPOSE OF THE qualification The purpose of this qualification is to prepare a learner to be able to manage risk management plans in support of an organisation s risk framework, which is generally the responsibility of Risk Officers. The Risk Practitioners assist the Risk Officers by undertaking or facilitating activities related to the implementation of the plans for managing risk in an organisation. EXIT LEVEL OUTCOMES On completion of this program learners will be able to:: Implement the framework for managing risk in the business unit Create and sustain risk management partnerships Establish the internal and external risk context Assess risk in order to produce and update a risk profile for a business unit Prepare and facilitate risk treatment plans for a business unit Monitor, review and improve risk management activities and processes Program OUTLINE Module 1. Introduction to Risk Management 2. Risk Management Framework: Strategy and Policy 3. Risk Management Framework: Processes 4. Risk Management Enablers Total (125 credits) KM Credits PM Credits WM Credits LEARNING ASSUMED TO BE IN PLACE It is assumed that the learners who attend this program: Will have at least an educational level of grade 12 with Mathematics and Communication level 5 Have at least two year s relevant risk management work experience Are employed in a risk practitioner environment and role Have computer and general office skills METHODOLOGY Training Program Strategy: The training strategy that will apply to this program will be a combination of: Contact sessions combined with self-study to address the knowledge and practical skills components of the curriculum A structured work experience program at the site of an approved workplace to address the work experience component of the curriculum Internal Assessment: Khulisane will conduct internal assessments by means of knowledge and practical assessment activities. Work Experience: During the one year program, the learner obtains work experience, relevant to the required work experience module in the curriculum. The employer is responsible to ensure that work experience must be assessed by a Registered Assessor. Statement of Results (SOR): Upon successful completion of all four modules, Khulisane issues a Statement of Results to the candidate based on the Knowledge, Practical and Work Experience. This SOR will give the candidate access to the qualifying assessment. External Assessment: On completion of the program, the candidate must apply to the Institute of Risk Management South Africa (IRMSA) for the External Integrated Summative Assessment (EISA). Certification: Upon successful completion of the External Summative Assessment, IRMSA will recommend candidates to the Quality Council for Trades and Occupations (QCTO) for certification. TARGET GROUP The profile of learners who can access this qualification is quite varied. It includes learners who are: School leavers who are drawn into risk practice Higher Institution graduates, typically with risk or equivalent qualifications Practitioners currently operating in the risk management field BENEFITS This Occupational Certificate: Organisational Risk Practitioner (NQF 6) is an entry level qualification to provide sufficient knowledge and understanding in order to contribute towards supporting the functions carried out by Risk Officers. TO REGISTER Contact us for a proposal and application form. 10 Khulisane Academy

11 SAQA Registration: National Certificate: OD ETD Practices Level 5 Learnership Registration: 07 Q R Occupationally directed ETD Practitioner Certificate Level 5 NR Program NAME UNIT STANDARD TITLE LEVEL CREDITS SAQA ID TRG DAYS A INDUCTION AND ORIENTATION N/A N/A N/A N/A 1 1 SKILLS DEVELOPMENT FACILITATOR Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework / Provide information and advice regarding skills development and related issues Conduct an analysis to determine outcomes of learning for skills development and other purposes Develop an organisational training and development plan Coordinate planned skills development interventions in an organisation Conduct skills development administration in an organisation Promote a learning culture in an organisation ADVANCED FACILITATOR Facilitate learning using a variety of given methodologies Evaluate a learning intervention using given evaluation instruments Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts ASSESSOR TRAINING Conduct outcomes-based assessments MODERATOR TRAINING Conduct moderation of outcomes-based assessments LEARNING ADVISOR Guide learners about their learning, assessment and recognition opportunities Assist and support learners to manage their learning experiences LEARNING MATERIAL DESIGNER Define target audience profiles and skills gaps Design outcomes-based learning programs Develop outcomes-based learning programs Design and develop outcomes-based assessments Write and present for a wide range of purposes, audiences and contexts

12 SAQA Registration: National Certificate: OD ETD Practices Level 6 NR Program NAME LEVEL CREDITS SAQA ID ENTRY REQUIRE-MENTS TRG DAYS 1 DESIGN AND DEVELOP LEARNING PROGRAMS ODETD Exemption criteria apply Exemption criteria apply Exemption criteria apply Exemption criteria apply 2 FACILITATE LEARNING Exemption criteria apply Exemption criteria apply Exemption criteria apply 3 ASSESSMENT PRACTICES Exemption criteria apply Exemption criteria apply Exemption criteria apply 4 EVALUATE THE ETD CYCLE ODETD Exemption criteria apply 5 MANAGING SKILLS DEVELOPMENT Exemption criteria apply ODETD STANDARD SETTING ODETD Khulisane Academy

13 SAQA Registration: (LP 60269) - National Certificate: Generic Management Level 5 Learnership Registration: 23 Q Generic Manager Level 5 NR Program NAME UNIT STANDARD TITLE LEVEL CREDITS SAQA ID TRG DAYS 1 STRATEGIC MANAGEMENT Develop, implement and evaluate an operational plan Formulate recommendations for a change process Apply a systems approach to decision making Develop, implement and evaluate a project plan Develop and implement a strategy and action plans for a team, department or division TEAM DEVELOPMENT Select and coach first line managers Build teams to achieve goals and objectives Manage a diverse work force to add value Empower team members through recognizing strengths, encouraging participation in decision making and delegating tasks RELATIONSHIP MANAGEMENT Devise and apply strategies to establish and maintain workplace relationships Use communication techniques effectively Interpret and manage conflicts within the workplace Apply the principles and concepts of emotional intelligence to the management of self and others Conduct negotiations to deal with conflict situations LEADERSHIP Analyse leadership and related theories in a work context Lead people development and talent management Create and manage an environment that promotes innovation PERFORMANCE MANAGEMENT Evaluate current practices against best practice Monitor and evaluate team members against performance standards Monitor team members and measure effectiveness of performance REGULATORY FRAMEWORKS Monitor, assess and manage risk Apply the principles of knowledge management Apply mathematical analysis to economic and financial information Manage the finances of a unit Apply the principles of ethics to improve organisational culture

14 SAQA Registration: (LP 58344) - Further Education and Training Certificate: Generic Management Level 4 Learnership Registration: 23 Q Supervisor (Occupation Business Manager) Level 4 MODULE Program NAME UNIT STANDARD TITLE LEVEL CREDITS SAQA ID TRG DAYS 1 PLANNING AND GOAL SETTING Employ a systematic approach to achieving objectives TIME MANAGEMENT Prioritise time and work for self and team TEAM BUILDING Motivate and Build a Team Identify responsibilities of a team leader in ensuring that organisational standards are met LEADERSHIP Apply leadership concepts in a work context Apply the organisation`s code of conduct in a work environment MEETING SKILLS Conduct a structured meeting BUDGETING Manage Expenditure against a budget CUSTOMER SERVICE Monitor the level of service to a range of customers PROBLEM SOLVING Solve problems, make decisions and implement solutions ADMINISTRATION MANAGEMENT Develop administrative procedures in a selected organisation Manage administration records Describe and assist in the control of fraud in an office environment Manage service providers in a selected organisation Khulisane Academy

15 SAQA Registration: (LP35928 ) - Further Education and Training Certificate: Business Administration Services Level 4. Learnership Registration: 23 Q Secretarial Administration Level 4 MODULE Program NAME UNIT STANDARD TITLE LEVEL CREDITS SAQA ID TRG DAYS 1 TIME MANAGEMENT Apply efficient time management to the work of a department/division/section STOCK MANAGEMENT Describe and apply the management of stock and fixed assets in a business unit OFFICE ADMIN AND MANAGEMENT Develop administrative procedures in a selected organisation Manage administration records REPORT WRITING SKILLS Present information in report format Analyse new developments reported in the media that could impact on a business sector or industry BUSINESS ETHICS Describe and assist in the control of fraud in an office environment Comply with organisational ethics MANAGE SERVICE PROVIDERS Manage service providers in a selected organisation Contract service providers BUDGETING Apply the budget function in a business unit PERSONAL EFFECTIVENESS Achieve personal effectiveness in business environment Work as a project team member Understand the need for cultural awareness in dealing with customers and colleagues RECEPTION SKILLS Monitor and control reception area Process incoming and outgoing telephone calls PERSONAL ASSISTANT Plan and conduct a meeting Co-ordinate meetings, minor events and travel arrangements FINANCIAL MANAGEMENT Process financial transactions Interpret basic financial statements / HUMAN RESOURCES MANAGEMENT Recruit and select candidates to fill defined positions Participate in the implementation and utilisation of equity related processes PROJECT MANAGEMENT Support the project environment and activities to deliver project objectives Implement project administration processes according to requirements Apply a range of project management tools & techniques

16 SAQA Registration: Further Education and Training Certificate: New Venture Creation Learnership Registration: 23 Q R National Certificate in New Venture Creation (SMME) Level 4 MODULE Program NAME UNIT STANDARD TITLE LEVEL CREDITS SAQA ID TRG DAYS 1 ENTREPRENEURSHIP Demonstrate an understanding of an entrepreneurial profile Explain and apply the concept, principles and theories of motivation in a leadership context BUSINESS PLANNING Research the viability of new venture opportunities/ideas Produce business plans for a new venture Implement an action plan for a new venture BUSINESS FINANCE Apply the principles of costing and pricing to a business venture Finance a new venture BUSINESS DEVELOPMENT Demonstrate an understanding of the function of the market mechanisms in a new venture Apply innovative thinking to the development of a small business BUSINESS MANAGEMENT Manage general administration Manage finances of a new venture Plan and manage production/operations in a new venture Plan strategically to improve business performance NEGOTIATION SKILLS Negotiate an agreement or deal in an authentic work situation HR LEGISLATION Implement and manage human resource and labour relations policies and acts TEAM BUILDING Motivate and Build a Team COMPUTER SKILLS Apply basic computer technology EFFECTIVE TENDERING Tender to secure business for a new venture Khulisane Academy

17 ETDQA REGISTERED SKILLS Programs NR Program NAME UNIT STANDARD TITLE LEVEL CREDITS SAQA ID TRG DAYS 1 WORKPLACE COACHING Perform one-to-one training on the job FACILITATION SKILLS Conduct targeted training and development using given methodologies STANDARD SETTING Define standards for assessment, education, training, and development SKILLS COMMITTEE TRAINING Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework Provide information and advice regarding skills development and related issues Coordinate planned skills development interventions in an organisation QMS Advise on the establishment and implementation of a quality management system for skills development practices in an organisation COACHING AND MENTORING Guide learners about their learning, assessment and recognition opportunities Perform one-to-one training on the job Assist and support learners to manage their learning experiences

18 HIGH IMPACT SHORT COURSES Only a Certificate of Attendance will be issued MO- DULE Program NAME 1 Occupational Health and Safety Training 2 Sales Management 3 HIV/AIDS Peer Educator 4 Business Communication 5 Business Presentation Skills 6 Assertive Communication 7 Customer Awareness 8 Occupational Learning System (OLS) 9 Achieving Personal Effectiveness 10 Building a High Performing Team 11 Building a Personal Brand LEARNING UNITS Maintaining occupational health, safety and general housekeeping 4 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act Perform basic fire fighting Apply occupational health and safety and environmental principles Supervise customer service standards 4 Supervise sales performance Supervise stock counts Supervise P.O.S. Operations Demonstrate an understanding of HIV/AIDS and its implications 2 Implement policies regarding HIV/AIDS in the workplace Conduct communication within a business environment 2 Conduct communication within a business environment 2 Communicate in an assertive manner with clients and fellow workers 1 Apply the skills of customer care in a specific work environment 1 Provide information and advice regarding skills development and related issues 1 Handle conflict situations effectively 1 Position themselves within a family, community, workplace etc. Function optimally within any given situation Explain the importance of motivating a team 2 Demonstrate an understanding of self and team members in a workplace Apply theories of motivation and group dynamics Implement a plan of action to strengthen a team Provide feedback and recognise achievements Explain what a Brand is 1 Explain the power of a Brand Examine how to build a Personal Brand Identify the 5 Ps of a Personal Brand TRG DAYS 18 Khulisane Academy

19 12 Business Unit Planning Define a business unit 1 Identify and develop the objectives of a business unit Formulate a plan to meet the objectives Implement the plan Evaluate the results 13 Change Understand what does Change Management entail 2 Management Models Utilise various types of Change Management Models Apply Change Management Models to affect Change Management processes 14 Coaching Skills Prepare for one-to-one training on the job 3 Conduct training sessions Monitor & Report on learner progress Review training 15 Courageous Identify situations in leadership where courageous conversations are needed 1 Conversation Analyse your self-awareness and the triggers to inner dialogue Use tools and techniques to enable courageous conversations 16 Creative Relate natural human functioning to creative expression 1 Expressions for Managers Explain different levels of creative expression Get creative things done while being a manager 17 Critical Thinking Understand critical thinking 1 through the Game of Chess Identify the relationship to goals Explain what chess has to do with critical thinking Apply critical thinking through a game of chess 18 Delivery Service Excellence 19 Diversity Management 20 Effective Meetings Explain the principles of impressive customer service in the context of a specific industry and organisation Apply knowledge of personality styles to respond appropriately to a customer Analyse information in order to provide customer service Suggest innovative solutions to respond to queries and improve customer service Manage the relationship to retain customers How to start shift mind-sets and open people to the value / possibilities of embracing diversity The facets of diversity including race and gender Open dialogue on rank, power and privilege awareness Recognising, appreciating and celebrating the differences and similarities Creating a space for team dynamics around diversity Encouraging dialogue to improve team performance Prepare for a meeting 2 Conduct a meeting Demonstrate techniques to deal with differing views during a meeting Distribute records for a meeting 1 2 Continue on next page 19

20 21 Emotional Intelligence 22 How to STOP Procrastinating and START Managing 23 Managing with Intent - HOW to be a Professional Manager 24 Maximising your Capacity 25 Personal Mastery - Awareness to Brilliance 26 Self-Branding and Networking 27 Skills for a Good Project Workout Develop the ability to accurately perceive, understand and accept one self 2 Be aware of and understand your emotions Become self-reliant and free of emotional dependency on others Have social awareness and the ability to build interpersonal relationships Be aware of and understand how others feel Identify time management profiles 1 Understand the principles of time management Draw up time efficient work plans to carry out department / division work functions Implement time efficient work plans Recognise the role of strategic planning 2 Approach management with intent Identify the symptoms of miss-management Explain and sustain personal effectiveness 1 Plan and prioritise in order to improve performance Manage your capacity to lead Make effective decisions Conduct effective meetings Empower yourself through taking responsibility for personal choices 2 Explain the process of personal development Encourage cohesive, unifying team work Be able to promote staff wellness and stress management Understand the concept of self-branding 2 Manage perceptions regarding your skill set Understand professional relationships Build and maintain networks for advancement Discuss and explain the appropriateness of the various organisational structures 3 Identify project types and nature; and guiding on appropriate project strategies and tactics Suggest appropriate structures, methods and processes to projects Check and verify that a project environment is established Evaluate and consolidate from project experiences and update standard structures and processes Implement processes and standards to support project change control and configuration management Update and communicate status of change requests Administer the project library / repository to support change to affected items Maintain project organisational information Demonstrate an understanding of project management tools Use a range of project management tools Continue on next page 20 Khulisane Academy

21 28 Event Coordinating 29 HIV / AIDS Awareness 30 Manage Personal Finances 31 Report Writing Skills Conducting a needs analysis to assist event planning 1 Planning an event Procure resources Co-ordinating an event Evaluating the event The nature of HIV and AIDS 1 Practices that reduce and prevent the risk of infection Beliefs and attitudes towards HIV and AIDS The rights of people living with HIV and AIDS Understand personal finance 1 Plan and prepare a personal budget Operate a personal bank account Relate the purpose, content, form, frequency and recipients of a range of reports 1 Identify information sources and organisational procedures for obtaining and distributing information Compile reports related to a selected business function Liaise with relevant parties and verify that reported information is in accordance with requirements 32 Telephone Skills Process incoming and outgoing telephone calls 1 33 The P O L C (Planning, Organising, Leading & Control) Management Framework Take messages for others in the organisation Deal with callers politely and in keeping with the organisation's image and standard telephone etiquette Deal with emergency situations Describe non-disclosable information Demonstrate the ability to learn from our actions and to adapt performance Identify the components of the P O L C Management Framework 1 Explore the inputs required for each P O L C component Understand the P O L C Management cycle 34 The Role of a Explain the concept of leadership 3 Team Leader Differentiate between the concepts of leadership and management Apply leadership techniques to individuals and teams within the work context Evaluate the impact of leadership techniques applied Explain the concept of ethics in relation to the "moral compass" Describe the role of a code of conduct in a work environment according to ethical principles Uphold the code of conduct within the work team 35 Work-Life Balance The cause and effect of living mindlessly 1 The benefits of being able to stop and reflect on your work and life The tools and skills to enable your potential The opportunity and ability to enhance your performance 21

22 ADDITIONAL HIGH IMPACT SHORT COURSES Only a Certificate of Attendance will be issued HUMAN RESOURCES TRAINING LIBRARY Change Management Change and How to Deal with It Anger Management - Understanding Anger Conducting Effective Performance Reviews Conflict Resolution - Getting Along in the Workplace Customer Service Training - Managing Customer Service Employee Dispute Resolution Mediation through Peer Review Hiring Smart - Behavioural Interviewing Techniques Orientation Handbook - Getting Employees Off to a Good Start Performance Management - Managing Employee Performance Problem Solving & Decision Making Stress Management Teamwork Building Better Teams SALES AND MARKETING TRAINING LIBRARY Building Relationships for Success in Sales Dynamite Sales Presentations Sales Training - Overcoming Objections and Nailing the Sale Sales Training - Prospecting for Leads like a Pro Sales Training - Selling Smarter Telemarketing - Using the Telephone as a Sales Tool SUPERVISORS AND MANAGERS TRAINING LIBRARY Advanced Project Management Budgets and Managing Money Business Leadership - Becoming Management Material Coaching - A Leadership Skill Delegation - The Art of Delegating Effectively Human Resources Training for the Non-HR Manager Intermediate Project Management Inventory Management - The Nuts and Bolts Marketing and Sales Meeting Management - The Art of Making Meetings Work Motivation Training - Motivating your Workforce Negotiating for Results Project Management Fundamentals Supervisor Training - The ABCs of Supervising Others Team Building - Developing High Performance Teams The Professional Supervisor 22 Khulisane Academy

23 WORKPLACE ESSENTIALS Business Ethics for the Office Diversity Training - Celebrating Diversity in the Workplace Safety in the Workplace Workplace Harassment - What It Is and What to Do about It Workplace Violence - How to Manage Anger and Violence in the Workplace CAREER DEVELOPMENT TRAINING LIBRARY Advanced Writing Skills Building Your Self-Esteem and Assertiveness Skills Business Etiquette - Gaining That Extra Edge Business Writing that Works Communication Strategies Conflict Resolution - Dealing with Difficult People Customer Service Training - Critical Elements of Customer Service Skills for the Administrative Assistant SpeakEasy - Conquering Your Fear of Speaking in Public The Minute Takers Workshop Time Management - Get Organized for Peak Performance Working Smarter Using Technology to Your Advantage Writing Reports and Proposals Public Speaking - Presentation Survival School Public speaking Speaking under pressure 23

24 CONTACT DETAILS Route 21 Corporate Park Rietview Building Unit 1 Nr 14 Regency Drive Irene x 31 Irene 0046 South Africa P O Box Pierre van Ryneveld 0045 South Africa Tel: Fax: info@khulisane.com Company Registration Number: 2010/009765/07 Accreditation Numbers: SETQAA 0210 (Services SETA) ETDQA (ETDP SETA) SDP (QCTO) D HET Registration Number (In process) Thank you for supporting us with the implementation of the National Qualifications Framework in South Africa... Contact Person... Contact Number