Enabling a digital world. Quality Assurance Services. ISO 9001 Certified Assurance

Transcription

1 Enabling a digital world Quality Services ISO 9001 Certified

2 Exception Quality Services Introduction Against the backdrop of digital innovation, expanding regulation and dynamic markets, organisations are increasingly compelled to make strategic investments in major transformation programmes. Despite the high stakes involved, independent research indicates that the failure rate of IT initiatives remains high. Exception s Quality services leverage best-in-class methodologies and tools to help organisations improve the certainty of delivery for their strategic IT investments. Why Quality is vital The reasons for programme failure are often complex, covering anything from ambiguous sponsorship and ill-defined requirements through to inadequate planning and organisational contention for skilled resources. Often programmes fail by stealth, whereby a combination of factors conspire to bring the programme to a grinding halt, with recovery to the original timescales no longer feasible. At Exception, we strongly believe in the value of implementing a best practice, independent assurance capability throughout the lifetime of a programme. This can greatly improve transparency and provide stakeholders with confidence that their programme is being managed effectively, is on track to deliver the required benefits, as well as highlighting concerns and issues that could place the programme at risk.

3 Exception Quality Services Capability, Process and Tools Assessment Accredited to global standards How we can help Exception s approach to quality assurance is We understand that organisations face pressure to deliver increasingly demanding and complex programmes of work. evidence-based and underpinned by an ISO 9001 accredited process framework. Our consultants adopt a constructive and Business Requirements Validation Portfolio, Programme and Project Continuous Quality Benefits Verification and Realisation IT Service Assessment Scope, Design and Solution Validation Risk amd Issue Remediation collaborative approach to enable timely identification and resolution of issues that could jeopardise successful delivery. Our framework follows a number of defined phases and encompasses key questions that ensure focus remains on the outcomes of your transformation programme. By choosing an independent expert partner to conduct quality assurance, organisations can address the everpresent risk of cost and time overruns and significantly improve the likelihood of successful delivery. Our services provide Independent Expertise We deliver value by providing a reliable, independent perspective on the status of your programme and ensuring there is effective challenge and support when making key decisions. We also understand the importance of stakeholder relationships in major transformation initiatives. To deliver effective assurance, we ensure that that our consultants have the right mix of capability and experience to complement your team. This ensures strong working relationships and a shared focus on achieving common objectives. We offer flexible and bespoke IT assurance services tailored to your needs. Our assurance services can be engaged to assure change portfolios, programmes or individual projects, or to assess specific functional disciplines, covering structures, process maturity, resource capability and tool utlisation. A Robust Framework Our services are underpinned by an ISO 9001 accredited quality assurance framework, providing you with the confidence that our approach is underpinned by industry proven methods, tools and techniques. Deliverables Assured We help ensure your third party delivery partners remain transparent by assuring the scope, approach and quality of their output. Identification of Key Risks Our methodology focuses on current and future deliverables, as opposed to those in the past, therefore helping organisations to implement improved risk management. Recovery Actions We develop pragmatic proposals and Improved Certainty of Delivery Our extensive delivery experience across a range of sectors means we can engage at multiple levels of an organisation, providing stakeholders with increased transparency and improved confidence in the certainty of delivery. recommendations to bring problematic activities back on track. Improved IT Services We analyse existing capabilities, processes and services to help improve the delivery capabilities of your established IT service functions.

4 Benefits Our IT Delivery services help you ensure that your programmes are on track for successful delivery. Providing: Enhanced confidence ensuring business About exception Cost efficiency providing financial alignment and governance along with transparency and helping to avoid the cost transparency on the progress and quality of of time overruns, as well as scope, capability your programme. and quality issues. Reduced risk of business disruption Exception is an IT Consultancy and Services Company that provides specialist capability and services encompassing IT Strategy, Digital and Technology Consulting, Mobile Apps Development, Proven delivery experience enhancing delivering comprehensive assurance to programme insight and increasing overall track progress, initiate recovery actions and delivery capability. Programme Delivery, Managed Services and Software Testing and Quality. implement continuous improvements. Our entire approach is based on providing our Improved return on investment realising Reputational protection building greater trust and enhancing stakeholder confidence in programme status and the certainty of delivery. customers with services which deliver real benefits by preventing slippage through proactive and forward looking quality assurance. How to find out more For more information on the range of the Quality Services available from Exception and how we can help you, please contact us at: or call benefits and results. We achieve this through rigorous service management, our extensive knowledge and expertise, specialist methods and a willingness to embrace and share our knowledge and skills. Our Values Our values are firmly focused on the principles that our customers are our most important stakeholders, business should be easy to conduct and flexibility is paramount to respond rapidly to any changes our customers may require. We also take a keen interest in the environment we work within and in the communities we touch. +44 (0) Quality and Delivery with a track record at the sharp end, our customers get access to an independent and knowledgeable team. Everything we do is backed by our real desire to deliver on-time, every time. So when you choose us, we deliver. Enabling a digital world

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