National Employment Agency new services on the labour market and return migration.

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Paula Skinner
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1 National Employment Agency new services on the labour market and return migration. I.Holban, General Director of the National Employment Agency, Republic of Moldova Migration and skills seminar ETF, Turin (Italy), 7 March 2012

2 Call-Center Labour Market Support at the opening and the equipment of the Call Center Labour Market. Improvement of the communication with different categories of people looking for a job and the economic agents, rapid offer of information in the field of labour market, legal migration and the risks of illegal migration, etc.

Information Center 5 thousand persons participated at the informative seminars on legal framework, techniques and methods of looking for a job, expertise of CV Seminars with the returned persons

3 Information Center 5 thousand persons participated at the informative seminars on legal framework, techniques and methods of looking for a job, expertise of CV Seminars with the returned persons regarding the information on the possibilities of the labour market, including the starting a business, the social protection Recruitment, job-fairs Cooperation with the employers Vocational training (persons with the disabilities, secondary school students), orphans, graduates

making A platform for a team discussion Intranet development of the vertical and

4 Internal communication is a bases for a good external communication An institution a voice An efficient management of information Transparence and a better decision making A platform for a team discussion Intranet development of the vertical and horizontal communication within the institution, increase of the management efficiency. INTRANET

5 modernized Promotion of NEA and its territorial structures Legislation in the field of employment and social protection Services provided Promotion of the activities at local and national level Increase of the information level of the participants on the labour market, modernization of the electronic services

Employment Portal www.angajat.md. Qualified electronic services for the employers and the persons looking for a job.

6 Employment Portal Qualified electronic services for the employers and the persons looking for a job. Data base of CV and vacancies Automatic matching of the demand and supply. Promotion of the NEA services and increase of their quality.

visual identity - supported by the symbolic value of a new

7 Identity concept of the NEA a new dimension in communication Development and implementation of the unitary concept of the visual identity - supported by the symbolic value of a new logo, and other graphic and coloring elements. Visual Identity Guide

8 Leaflets, pamphlets, maps Information campaign TV Spot (including within the premises of the agencies), photo exhibition Mass media Banners

9 Development of the Informational system of the labour market Elaboration and implementation of the Automated Informational System Evidence of the Migration of the Labour Force (SIA EMFM ). A soft-ware for the administration of the SIA Labour market at the central level - Active Directory, for Windows 2008, was purchased. Advanced computers for the local employment agencies were purchased.

10 In the field of: Training sessions in the country and abroad: labour migration Use of EURES information technologies communication, ambassadors of communication

Job fairs / information campaigns abroad 1. Information campaigns organized in: Berlin, Germany (21.11.2009). Nuremberg, Germany (20.11.2010).

11 Job fairs / information campaigns abroad 1. Information campaigns organized in: Berlin, Germany ( ). Nuremberg, Germany ( ). Padova, Italy ( ). Rome, Italy ( ). 2. Meetings and discussions with the Moldovan diaspora (France, Portugal, Italy, Germany)

12 Methodological support Elaboration of the Labour Market Forecast (2009, 2010, 2011, 2012) Elaboration of the barometer of professions. For example, in 2012 will be required: doctors, teachers, managers, engineers, seamstresses, locksmiths, salespeople, cooks, masons etc; will not be required: architects, biologists, agronomists, librarians, psychologists, telephone operators, hairdressers, secretaries etc.

Challenges and development needs Continuous improvement of the NEA capacities on working with employers. Development of the informational system. Development of the Intranet.

13 Challenges and development needs Continuous improvement of the NEA capacities on working with employers. Development of the informational system. Development of the Intranet. Creation of the continuous training system of the staff. Improvement of legislation and simplification of work procedures with the clients. Creation of work capacities with the vulnerable persons. Development of the social dialogue on the labour market.

14 We are open for cooperation! Thank you for your attention! Call-Center Information Center

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