Outcomes Assessment Results For Academic Year:

Transcription

1 Section I: Student Learning Assessment Outcomes Assessment Results For Academic Year: B.S. in Health Administration Student Learning Assessment for Program 1 General Program Intended Student Learning Outcomes (General Program ISLOs) 1. Exhibit a service-oriented leadership attitude that results in a focus on values-based health care delivery systems. 2. Demonstrate an ability to address complex ethical issues. 3. Integrate theory with practice for effective leadership of health care services. 4. Develop organizational structures and functions to support effective and efficient organizational performance. 5. Demonstrate the ability to define health care delivery needs. 6. Demonstrate competence in oral, written, and interpersonal communication skills. 7. Think and act strategically in the dynamic and complex health care environment. Assessment Instruments for Intended Student Learning Outcomes Measures of Student Learning: Objectives (Targets/Criteria) for Measures: 1. BUS 300HA Organizational Leadership Final paper Servant Leadership Rubric 80% of students will score an 80% or higher on their Final paper using the Servant Leadership Rubric. General Program ISLOs Assessed by this Measure: 1 2. PHI Bioethics final paper (D) - Final Paper Rubric 80% of students will score 20/25 or higher on the Content and General Program ISLOs Assessed by this Measure: 2 Organization section of the Final Paper Rubric. 3. BUS 300HA - Organizational Leadership final paper (D) Final Paper Rubric 80% of students will achieve a grade 85% or higher on the final paper as scored using the Final Paper Rubric. General Program ISLOs Assessed by this Measure: 3 4. BHA 410 Health Care Operations Management Final Paper Rubric 80% of students will achieve a grade 85% or higher on the final paper General Program ISLOs Assessed by this Measure: 4 as scored using the Final Paper Rubric. 5. BHA 450 Health Care Budgeting and Finance Final Paper Rubric 85% of students will score 20/25 or higher on the Content and General Program ISLOs Assessed by this Measure: 5 6. PSY 331 Effective Interpersonal Communications Final Paper Rubric BUS Applied Research Project (D) Final Paper Rubric and Presentation Rubric General Program ISLOs Assessed by this Measure: 6 and 7 Organization section of the Final Paper Rubric. 80% of Students will score an 85% or higher on the final paper for PSY % of students will score achieve a grade of 85% or higher on the final paper as scored using the Final Paper Rubric for BUS % of students will achieve a grade of 85% or higher on their final presentation as scored using the Final Presentation Rubric for BUS 392.

2 Assessment Results Assessment Instruments for Intended Student Learning Outcomes Targets/Criteria (Objectives) for Indirect Measures: Indirect Measures of Student Learning: 1. Pre and post-test of service-oriented leadership using the Servant 80% of students will demonstrate improved average scores in at least Leadership Inventory (SLI) instrument. Measurement will be four categories from the pre-test to post-test administration of the conducted during BHA 300 and BUS 392. Servant Leadership Inventory. General Program ISLOs Assessed by this Measure: 1 2. End of Program Evaluation End of program evaluations will have a weighted mean score of 4.0 General Program ISLOs Assessed by this Measure: on a 5.0 scale for the items listed 2 Program Outcomes questions 3, 5 and 6 3 Program Outcomes questions 7 and 9 6 Program Outcomes questions 10 and Course Evaluation The groups evaluate each module upon completion using a standard evaluation form. Course evaluation questions 5,14,15, and 21 will be used to asses the noted learning outcome in the course as noted. General Program ISLOs Assessed by this Measure: 4 BUS 300 Organizational Leadership 5 BUS 400 Health Care Systems and Organizations 7 BUS 392 Applied Research Project Part 2 Course and faculty evaluations will have a mean score of 3.0 on a 4.0 scale for the items listed

3 Summary of Achievement of Intended Student Learning Outcomes: Intended Student Learning Outcomes Learning Assessment Measures General Program ISLOs Measure 1 Measure 2 Measure 3 Measure 4 Measure 5 Measure 6 Indirect Measure 1 Indirect Measure 2 Indirect Measure 3 1. Exhibit a service-oriented leadership attitude that results in a focus on values-based health care delivery systems. Report in Demonstrate an ability to address complex ethical issues. 3. Integrate theory with practice for effective leadership of health care services. 4. Develop organizational structures and functions to support effective and efficient organizational performance. 5. Demonstrate the ability to define health care delivery needs. 6. Demonstrate competence in oral, written, and interpersonal communication skills. 7. Think and act strategically in the dynamic and complex health care environment.

4 Results from previous action plans (review action plans from previous three years and assess progress based on subsequent results): Previous action plan included a process to successfully measure and record data for this report. Action items completed successfully. Proposed Courses of Action for Improvement in Learning Outcomes for which Targets Were Not (include review of results from previous three years to provide context for current year results): Course evaluations have a mean score of 3.6 out of a 4.0 scale. Target met, but with wide variation by instructor. Timely feedback is an area that needs improvement. Action: Training of faculty and adjuncts is a focus of the program this year. Adjunct Faculty Training Guide has been developed. Adjunct training is in process. Program Outcome data ratings reflected in End of Program Evaluation are lower in than in (4.2 overall versus 4.5). Action: saw significant change in the BHA program with changes in faculty, addition of faculty and changes to program leadership. Faculty load should see significant improvement given faculty increase. Significant changes have been made within the adjunct pool with the hiring of adjuncts that are academically or professionally qualified for specific course offerings. All and Indirect Student Learning Outcomes : This could be indicative of grading style of a program staffed with adjuncts. Action: Training of faculty and adjuncts is a focus of the program this year. Adjunct Faculty Training Guide has been developed. Adjunct training is in process.

5 Section II: Operational Assessment Operational Outcomes for B.S. in Health Administration Intended Operational Outcomes: 1. Human Resources - students are supported in their learning by outstanding team of faculty (measured by faculty evals). 2. Resource Allocation - number of students enrolling in programs will at a minimum generate break-even revenues for the department. 3. Productivity and Growth - the programs will generate a reasonable share of institutional credit hours. 4. Faculty Load - full-time and adjunct faculty will maintain a reasonable number of course preps and teaching load. Assessment Measures/hods for Intended Operational Outcomes: Targets/Criteria (Objectives) for Operational Assessment Measures/hods: 1. End of Program Evaluations and Module Evaluations End of Program Evaluation Academic Advising 1-4, Program IOOs Assessed by this Measure: 1 Support 1-4 with scores of 3.0 (4.0 scale) Module Evaluation items 6 12 with scores of 3.0 (4.0 scale) 80% of our students complete the program in three years. 2. Deans Annual Report The percentage of dollars allocated to BHA will be commensurate IOOs Assessed by this Measure: 2, 3 with the percentage of credit hours generated by BHA. 3. Deans Annual Report Maintain or increase the percentage of program credit hours sold as IOOs Assessed by this Measure: 2 a percentage of institutional credit hours sold at 2% or higher. 4. Group Schedules -Average number of Overloads, % Credits taught by The percentage of credits taught by adjunct faculty will be 70% or adjunct faculty less. IOOs Assessed by this Measure: 2,3,4

6 Summary of Results from Implementing Operational Assessment Measures/hods: 1. Summary of Results for End of Program Evaluation Measure: End of Program Evaluation Academic Advising 1-4, Program Support 1-4 with scores of 4.0 (5.0 scale). Result: 4.2 on a 5.0 scale 2. Summary of Results for Module Evaluation Measure: Program Support Evaluation items 6 12 with scores of 4.0 (5.0 scale). Result: 4.8 on a 5.0 scale 3. Summary of Results for Program Completion Measure: 80% of our students complete the program in three years. Result: 89% program completion, with 73% completion of degree. 4. Summary of Results for BHA Resources vs. BHA credits hours sold Measure: The percentage of dollars allocated to BHA will be commensurate with the percentage of credit hours generated by BHA; Result: BHA generated 11.4% of nontraditional UG credit hours sold and accounted for 6.1% of nontraditional UG program expenditures 5. Summary of Results for Percentage of Institutional Credit Hours Sold Measure: Maintain or increase the percentage of program credit hours sold as a percentage of institutional credit hours sold at 2% or higher. Result: BHA generated 2% of institutional credit hours sold. 6. Summary of Results for Percentage of Credits Taught by Adjunct Faculty Measure: The percentage of credits taught by adjunct faculty will be 70% or less. Result: Adjunct faculty taught 95% of courses Summary of Achievement of Intended Operational Outcomes: Intended Operational Outcomes End of Program Evaluation Module Evaluation Operational Assessment Measures/hods Program Completion 1. Human Resources Not met BHA Resources vs. BHA credits hours sold Percentage of Institutional Credit Hours Sold Percentage of Credits Taught by Adjunct Faculty 2. Resource Allocation Not met Not met 3. Productivity and Growth Not met 4. Faculty Load Not met

7 Results from previous action plans (review action plans from previous three years and assess progress based on subsequent results): Previous action plan included a process to successfully measure and record data for this report. Action items completed successfully. Proposed Courses of Action for Improvement in Operational Outcomes for which Targets Were Not (include review of results from previous three years to provide context for current year results): Human Resources- End of Program Evaluation-IT support- 2.7 on a 5.0 scale. Action: IT support has seen significant reorganization this past academic year. In addition to changes in the IT Department, many changes at the program level such as use of templates in the Course Management System will provide a platform for implementing a process for course management. BHA generated 11.4% of nontraditional UG credit hours sold and accounted for 6.1% of nontraditional UG program expenditures. Action: BHA staffed primarily with adjunct faculty and no dedicated team member. Full time faculty now on staff for Faculty Load - full-time and adjunct faculty will maintain a reasonable number of course preps and teaching load. The percentage of credits taught by adjunct faculty will be 70% or less. Action: saw significant change in the BHA program with changes in faculty, addition of faculty and changes to program leadership. Faculty load should see significant improvement given faculty increase. Significant changes have been made within the adjunct pool with the hiring of adjuncts that are academically or professionally qualified for specific course offerings.