Job Seeker Comprehensive Initial Appointment e-pack

Transcription

1 Job Seeker Comprehensive Initial Appointment e-pack v1.1 June 2015 FOR ALL OF YOUR EMPLOYMENT, TRAINING AND BUSINESS NEEDS etcltd.com.au

2 As an ETC Job Seeker What can you Expect?

3 Service Guarantee for jobactive This Service Guarantee for jobactive reflects the Australian Government s expectations of jobactive providers. It sets out the minimum level of service each job seeker can expect to receive, as well the requirements they need to meet while looking for employment. The Australian Government provides a range of services to help people looking for work. The Government delivers jobactive through a national network of providers, and people who need assistance to find work can access a range of help that s based on their individual needs. The main objective of jobactive is to promote stronger workforce participation and help more job seekers move from welfare to work. What you can expect from your jobactive provider Your jobactive provider will: work with you to develop your Job Plan. This sets out the services you will receive and the minimum requirements you need to meet while you are on activity tested income support identify your strengths and any challenges you face to increase your job readiness refer you to suitable jobs match you to a suitable Work for the Dole placement (where appropriate) reassess your needs if your circumstances change help you with wage subsidies or relocation assistance (where appropriate) keep in contact with you and your employer once you have started a job provide the services that are set out in their Service Delivery Plan treat you fairly and with respect in a culturally sensitive way. What is expected of you There are some things you need to do, including: do everything you have agreed to do in your Job Plan accept any suitable job make every effort to get and keep a job do the required number of job searches in your Job Plan meet your annual activity requirements such as taking part in Work for the Dole as outlined in your Job Plan contact your jobactive provider as soon as possible if you are unable to attend an appointment or do an activity notify your jobactive provider of any changes in your circumstances. If you fail to do any of the above it could affect your income support payments. Your personal information is confidential Your personal information is protected by law, including the Privacy Act Your jobactive provider will only tell employers things about you that relate to job opportunities or, with your permission, your employment with them. Your jobactive provider may also share information with other government agencies if they need to, to make sure you are getting the right level of support. These agencies may contact your employer to check that the information they have is correct. You can ask to get access to any information your jobactive provider holds about you, and have it corrected if needed. Compliments, suggestions or complaints Your views about the service you receive are important. The Department of Employment and your jobactive provider value any feedback you may have. If you don t think you are receiving the right help and would like to make a complaint, please talk to your jobactive provider first. Your jobactive provider will offer a feedback process which is fair and will try to resolve your concerns. If you feel you can t talk to your jobactive provider, or you are still not happy, you can contact the Department of Employment s National Customer Service Line on (free call from land lines) or nationalcustomerserviceline@employment.gov.au. If you have suggestions to improve the service that you are getting or would like to make a compliment about the help you have received, please let your jobactive provider know or call the National Customer Service Line. If you have any concerns about your income support payments, you should contact the Department of Human Services. Contact details for the Department of Human Services can be found at Service Guarantee for jobactive Effective Start: 1 July 2015

4 Job Seeker Service Delivery Plan ETC is committed to providing you a combination of online and face-to-face services to help you find a job as quickly as possible. As an ETC Job Seeker you will receive: Contact from us within 2 business days of being referred by Centrelink Weekly automated s, fortnightly phone calls/ Skype and monthly (at least) face-to-face meetings to keep you engaged in looking for work Access to ETC s Job Lab where you can watch online tutorials, webinars and videos about getting and keeping a job Access to ETC s jlink App which will alert you to new jobs suitable to your skills Job Skills Training to increase your chances of getting a job such as reviewing your résumé, applying for jobs and interview techniques Training to address skills gaps and increase your job prospects Access to a range of Work for the Dole activities designed to build upon your work skills Getting Started At your initial appointment you will watch some introductory videos about the services you can expect from us and what we expect from you in return. You will complete an online skills assessment and be asked to opt into ETC s Triple E engagement program so we can keep in touch with you. You will also meet with a Job Advisor to discuss: Your skills, competencies and aptitudes Your job/employment goals Opportunities in the local labour market Any obstacles that may be preventing you from working and strategies for overcoming them such as referrals to counsellors, mental health specialists, financial and budgeting support and accommodation services Together with a Job Advisor you will put together a Job Plan that sets out all the strategies to help you get a job, such as how regularly you will be required to meet with ETC, job search and Work for the Dole requirements. If you are job ready, you will be required to have: Fortnightly phone calls and monthly meetings (under 30s only) with a Job Advisor Job Skills Training at months A meeting with a Job Advisor to select a Work for the Dole activity at 5 months More disadvantaged job seekers will be required to have: Monthly meetings with a Job Advisor Job Skills Training immediately A meeting with a Job Advisor to select a Work for the Dole activity at 11 months Job Searching We will empower you to find work by giving you the tools to find jobs such as job search and interview techniques, Job Skills Training and information about the local labour market. Depending on what s agreed in your Job Plan we will facilitate work experience, work trials and pre-employment training programs, enabling you to taste test different industries and showcase your skills to prospective employers. We will adapt our service delivery to meet the needs of all our clients. For example, we will employ specialist youth Job Advisors to service our youth clients, provide interpreter services/translators, develop specific programs such as assisting our mature aged clients with re-training and new job searching skills and Mum s Club for return to work parents. Once you have a job We will continue to support you. We will develop an information pack for you prior to starting your job that outlines the level of support we will provide tailored to the job and your circumstances. We will develop a support plan which will set out how and when a Job Advisor will contact you. Face-to-face meetings between ETC and your employer are available at both your and your employer s request to help you succeed and remain in work. Contact Us You will be able to speak to someone from ETC between 7.00 am 7.00 pm Monday to Friday, via our call centre. Our offices will be opened from 8.30 am 5.00 pm Monday to Friday. You can contact us on or visit etcltd.com.au Employment Training Community

5 ETC Job Seeker Customer Journey STREAM A <30 DAY ONE COMPREHENSIVE INITIAL APPOINTMENT 0-6 SELF - SERVICE & JOB ACTIVITY MANGEMENT MANAGEMENT EXIT AND TRANSFER TO ANOTHER PROVIDER

6 ETC Job Seeker Customer Journey STREAM B C DAY ONE COMPREHENSIVE INITIAL APPOINTMENT 0-12 MANAGEMENT MANGEMENT MANAGEMENT MANAGEMENT 36 EXIT AND TRANSFER TO ANOTHER PROVIDER

7 How to access ETC s local Employer Jobs ETC has a pool of employers who register job vacancies directly with us. You are able to access information about these vacancies in the following ways. ETC s joblab By visiting any of our locations, you can view ETC s list of employers jobs via our joblab webapp. One of our concierge will be happy to guide you through this process. ETC s jlink mobile app Free to download on all mobile devices, jlink will alert you when new jobs are listed in their local area, give you quick access to your AJS profile and provide you with information and links to other services. Visit the appstore or google play to download this free app.