IT Strategy Issues and Practices

Transcription

1 IT Strategy: Issues and Practices For these Global Editions, the editorial team at Pearson has collaborated with educators across the world to address a wide range of subjects and requirements, equipping students with the best possible learning tools. This Global Edition preserves the cutting-edge approach and pedagogy of the original, but also features alterations, customization, and adaptation from the North American version. Global edition Global edition Global edition IT Strategy Issues and Practices THIRD edition James D. McKeen Heather A. Smith THIRD edition McKeen Smith This is a special edition of an established title widely used by colleges and universities throughout the world. Pearson published this exclusive edition for the benefit of students outside the United States and Canada. If you purchased this book within the United States or Canada you should be aware that it has been imported without the approval of the Publisher or Author. Pearson Global Edition McKeen_ _mech.indd 1 28/11/14 12:56 PM

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3 IT Strategy: Issues and Practices, Global Edition Table of Contents Cover Title Copyright Contents Preface About the Authors Acknowledgments Section I Delivering Value with IT Chapter 1 the IT Value Proposition Peeling the Onion: Understanding IT Value What Is IT Value? Where Is IT Value? When Is IT Value Realized? The Three Components of the IT Value Proposition Identification of Potential Value Effective Conversion Realizing Value Five Principles for Delivering Value Principle 1. Have a Clearly Defined Portfolio Value Management Process Principle 2. Aim for Chunks of Value Principle 3. Adopt a Holistic Orientation to Technology Value Principle 4. Aim for Joint Ownership of Technology Initiatives Principle 5. Experiment More Often Chapter 2 Delivering Business Value through IT Strategy Business and IT Strategies: Past, Present, and Future Four Critical Success Factors The Many Dimensions of IT Strategy Toward an IT Strategy-Development Process Challenges for CIOs Chapter 3 Making IT Count Business Measurement: An Overview Key Business Metrics for IT Designing Business Metrics for IT Advice to Managers

4 Chapter 4 Effective BusinessIT Relationships The Nature of the BusinessIT Relationship The Foundation of a Strong BusinessIT Relationship Building Block #1: Competence Building Block #2: Credibility Building Block #3: Interpersonal Interaction Building Block #4: Trust Appendix A The Five IT Value Profiles Appendix B Guidelines for Building a Strong BusinessIT Relationship Chapter 5 BusinessIT Communication Communication in the BusinessIT Relationship What Is Good Communication? Obstacles to Effective Communication T-Level Communication Skills for IT Staff Improving BusinessIT Communication Appendix A IT Communication Competencies Chapter 6 Effective IT Leadership The Changing Role of the IT Leader What Makes a Good IT Leader? How to Build Better IT Leaders Investing in Leadership Development: Articulating the Value Proposition Mini Cases Delivering Business Value with IT at Hefty Hardware Investing in TUFS IT Planning at ModMeters Section II IT Governance Chapter 7 Effective IT Shared Services IT Shared Services: An Overview IT Shared Services: Pros and Cons IT Shared Services: Key Organizational Success Factors Identifying Candidate Services An Integrated Model of IT Shared Services Recommendations for Creating Effective IT Shared Services

5 Chapter 8 Successful IT Sourcing: Maturity Model, Sourcing Options, and Decision Criteria A Maturity Model for IT Functions IT sourcing Options: Theory Versus Practice The Real Decision Criteria Decision Criterion #1: Flexibility Decision Criterion #2: Control Decision Criterion #3: Knowledge Enhancement Decision Criterion #4: Business Exigency A Decision Framework for Sourcing IT Functions Identify Your Core IT Functions Create a Function Sourcing Profile Evolve Full-Time IT Personnel Encourage Exploration of the Whole Range of Sourcing Options Combine Sourcing Options Strategically A Management Framework for Successful Sourcing Develop a Sourcing Strategy Develop a Risk Mitigation Strategy Develop a Governance Strategy Understand the Cost Structures Chapter 9 Budgeting: Plannings Evil Twin Key Concepts in IT Budgeting The Importance of Budgets The IT Planning and Budget Process Corporate Processes IT Processes Assess Actual IT Spending IT Budgeting Practices That Deliver Value Chapter 10 Risk Management in IT A Holistic View of IT-Based Risk Holistic Risk Management: A Portrait Developing a Risk Management Framework Improving Risk Management Capabilities Appendix A A Selection of Risk Classification Scheme Chapter 11 Information Management: Stages and Issues Information Management: How Does It Fit? A Framework For IM

6 Stage One: Develop an IM Policy Stage Two: Articulate the Operational Components Stage Three: Establish Information Stewardship Stage Four: Build Information Standards Issues In IM Culture and Behavior Information Risk Management Information Value Privacy Knowledge Management The KnowingDoing Gap Getting Started in IM Appendix A Elements of IM Operations Mini Case Building Shared Services at RR Communications Enterprise Architecture at Nationstate Insurance IT Investment at North American Financial Section III IT-Enabled Innovation Chapter 12 Technology-Driven Innovation The Need for Innovation: An Historical Perspective The Need for Innovation Now Understanding Innovation The Value of Innovation Innovation Essentials: Motivation, Support, and Direction Challenges for IT leaders Facilitating Innovation Chapter 13 When Big Data and Social Computing Meet The Social Media/Big Data Opportunity Delivering Business Value with BIG Data Innovating With Big Data Pulling in Two Different Directions: The Challenge for IT Managers First Steps for IT Leaders Chapter 14 Effective Customer Experience Customer Experience and Business value Many Dimensions of Customer Experience The Role of Technology in Customer Experience Customer Experience Essentials for IT

7 First Steps to Improving Customer Experience Chapter 15 Business Intelligence: An Overview Understanding Business Intelligence The Need for Business Intelligence The Challenge of Business Intelligence The Role of IT in Business Intelligence Improving Business Intelligence Chapter 16 Technology-Enabled Collaboration Why Collaborate? Characteristics of Collaboration Components of Successful Collaboration The Role of IT in Collaboration First Steps for Facilitating Effective Collaboration Mini Case Innovation at International Foods Consumerization of Technology at IFG CRM at Minitrex Customer Service at Datatronics Section IV IT Portfolio Development and Management Chapter 17 Managing the Application Portfolio The Applications Quagmire The Benefits of a Portfolio Perspective Making APM Happen Capability 1: Strategy and Governance Capability 2: Inventory Management Capability 3: Reporting and Rationalization Key Lessons Learned Appendix A Application Information Chapter 18 IT Demand Management: Supply Managementis Not Enough Understanding IT Demand The Economics of Demand Management Three Tools for Demand management Key Organizational Enablers for Effective Demand Management Strategic Initiative Management

8 Application Portfolio Management Enterprise Architecture BusinessIT Partnership Governance and Transparency Chapter 19 Technology Roadmap: Benefits, Elements, and Practical Steps What is a Technology Roadmap? The Benefits of a Technology Roadmap External Benefits (Effectiveness) Internal Benefits (Efficiency) Elements of the Technology Roadmap Activity #1: Guiding Principles Activity #2: Assess Current Technology Activity #3: Analyze Gaps Activity #4: Evaluate Technology Landscape Activity #5: Describe Future Technology Activity #6: Outline Migration Strategy Activity #7: Establish Governance Practical Steps for Developing a Technology Roadmap Appendix A Principles to Guide a Migration Strategy Chapter 20 Emerging Development Practices The Problem with System Development Trends in System Development Obstacles to Improving System Development Productivity Improving System Development Productivity: What we know that Works Next Steps to Improving System Development Productivity Chapter 21 Information Delivery: Past, Present, and Future Information and IT: Why Now? Delivering Value Through Information Effective Information Delivery New Information Skills New Information Roles New Information Practices New Information Strategies The Future of Information Delivery Mini Cases

9 Project Management at MM Working Smarter at Continental Furniture International Index A B C D E F G H I K L M N O P Q R S T U V W Managing Technologyat Genex Fuels