Skills Framework for Aerospace. A Guide to Occupations and Skills

Transcription

1 Skills Framework for Aerospace A Guide to Occupations and Skills PUBLISHED IN APRIL 2017

2 Contents About the Skills Framework 1 Aerospace: A Sector Poised for Take-off 2 Aerospace: Charting Growth and Opportunity 3 Singapore s Aerospace Sector 4 The Evolving Landscape 5 Skills in Demand 6 Desired Attributes of Successful Aerospace Professionals 7 Take Your Career Further - Initiatives and Schemes 8 Realise Your Potential - Take the Next Step Forward 11 Skills Maps 15 Fleet Management 68 Aircraft Engine / Component 94 Manufacturing 140 Supporting Organisations and Acknowledgements 172 Wage Information 175 Skills Framework for Aerospace: Career Pathways 176 This publication serves as a guide. SkillsFuture Singapore, Workforce Singapore, and the Singapore Economic Development Board provide no warranty whatsoever about the contents of this document, and do not warrant that the courses of action mentioned in this document will secure employment, promotion, or monetary benefits. PUBLISHED IN APRIL 2017

3 About the Skills Framework The Skills Framework is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning. Jointly developed by SkillsFuture Singapore, Workforce Singapore and Singapore Economic Development Board, in partnership with employers, industry associations, education and training providers and unions, the Skills Framework for Aerospace provides useful information on: Sector and Employment Opportunities Career Pathways Occupations and Job Roles Existing and Emerging Skills With the Skills Framework, individuals are equipped to make informed decisions about career choices, as well as take responsibility for skills upgrading and career planning. Training Programmes for Skills Upgrading and Mastery Aerospace: A Sector Poised for Take-off The global Aerospace sector is set for an era of unprecedented growth. As the appetite for air travel continues to grow, the global fleet size is anticipated to double over the next two decades, creating abundant opportunities across the value chain including Aerospace manufacturers, suppliers, and, Repair and Operations (MRO) companies. With one of the largest and most diverse concentrations of Aerospace companies in Asia, Singapore is in a good position to benefit from the anticipated growth of this sector. In 2015, the sector employed close to 20,000 workers and achieved an output of over $8.4 billion, amongst the highest in Asia. Assess Career Interests Prepare for Desired Jobs Find Avenues to Close Skills Gap Renew, Upgrade and Deepen Skills $8.4 billion Discover employment opportunities Understand career pathways Recognise personal attributes required Understand skills and competencies required Identify relevant training programmes to equip oneself with the required skills and competencies Participate in on-the-job training opportunities provided by companies Plan for career development / transition Recognise skills and competencies required for the intended job role Identify training programmes to upgrade and deepen skills Aerospace has a total output of $8.4 billion in , ,000 employed in the sector in 2015, out of which 90% are skilled jobs Source: Singapore Economic Development Board,

4 Aerospace: Charting Growth and Opportunity Singapore s Aerospace Sector Singapore is the leading MRO hub in Asia, accounting for 10% of global MRO output. Over the past two decades, the Aerospace sector has expanded steadily at an average rate of 8%, benefiting many employees in the sector as they are rewarded with recognition and opportunities to upgrade their skills as well as progress in their career. Going forward, Singapore will work to further develop its Aerospace sector and achieve its vision for the long term. As activities like manufacturing and MRO continue to expand and create job opportunities for Singaporeans, new activities and roles like fleet management services and service engineering will create more job opportunities for Singaporeans. As the sector takes flight with an exciting outlook ahead, it is imperative for workers to remain agile, continually picking up new skills to keep up with evolving trends and opportunities. Being a lead adopter of innovation and technology, the dynamic Aerospace sector has never failed to excite and reward its workforce. Over the years, Singapore has developed a leading Aerospace sector that includes Manufacturing, Engineering, Research & Development (R&D), MRO, and other Aerospace-related services. Singaporeans can look forward to joining a sector of growth and embark on a fulfilling career within any of the following sub-segments. MRO Accounting for 10% of global MRO output, Singapore is the leading MRO hub in Asia. Singapore offers nose-to-tail aftermarket capabilities that include airframe maintenance, engine overhaul, structural and avionics systems repair, as well as aircraft modification and conversion. Manufacturing Singapore is the only country in Southeast Asia that assembles new-make aero-engines and manufactures high-value precision Aerospace components such as fan blades, gears, and turbine disks for commercial aviation. Other aircraft parts manufactured in Singapore include avionics computers, auxiliary power units, gearboxes, electrical power systems, and galley equipment. The different challenges and situations faced in this sector make the job interesting. You learn to react fast when you are scrambling to get air tickets and hotels booked within minutes of activation, dispatch engineer support outstation, coordinate logistics, and so on. The most fulfilling part comes when you see the aircraft finally taking off, and the gratitude of the customers. Serene Bong Project Manager, Hawker Pacific Asia Pte Ltd The fast-paced Aerospace sector is an inspiring sector to work in. A positive mindset and attitude as well as opportunities to learn and contribute will help one to have a fulfilling career. Neo Sheong Wee Engineer, UTAS (Hamilton Sundstrand) Aftermarket Services Many global companies have established their service engineering and fleet management teams for Asia in Singapore. With its comprehensive MRO base and strong connectivity within Asia, it is a natural extension for global Aerospace companies to find Singapore an attractive base from which to offer premium aftermarket services targeting the growing Asian market. Aircraft component manufacturing offers a challenging yet rewarding career path. I get a great sense of satisfaction knowing that I play a role in the technologies and production of quality aerospace parts, which in turn contribute to the safety of travellers. Cheng Yuin Chye Manufacturing Process Engineer, UTAS (Hamilton Sundstrand) 3 4

5 The Evolving Landscape Skills in Demand The Aerospace sector is a lead adopter of technology in the design and manufacture of products and provision of services. The sector is moving fast to develop and deploy advanced manufacturing technologies such as additive manufacturing and robotics. Aerospace companies are increasingly leveraging big data and analytics to perform predictive and prescriptive maintenance, and create new value-added services. Singapore s Aerospace workforce must quickly adapt to these changes. Evolving job scopes coupled with the modernisation of facilities demand a nimble, hands-on and knowledge-driven workforce. Singaporeans, through SkillsFuture, can look forward to developing new skills to enjoy a rewarding and fulfilling career in the dynamic Aerospace sector. The Singapore Aerospace sector relies on a skilled workforce to drive its growth and maintain its unique position as the leading Aerospace hub in the region. Our workforce must continue to upgrade their skills in order to stay relevant and responsive to meet the changing needs of the sector. Skills in Demand Emerging Trends in Aerospace Rapid Prototyping Build prototypes and products using 3-dimensional rapid prototyping and manufacturing technology Advanced Composite Failure Analysis Identify and analyse the root cause of composite damage and failure Safety and Risk Management in Engineering Qualitative process and analysis of system safety Additive Manufacturing Additive manufacturing is transforming the way the Aerospace sector builds and designs aircraft components. Additive manufacturing technology allows greater design freedom, reduces material wastage and enables weight savings. Aerospace engineers and technicians can expect to complement their existing expertise in manufacturing and MRO processes with the application of this technology. Advanced Robotics and Automation Soaring demand for aircraft and production volumes, coupled with the drive towards higher level of precision and consistency have driven the use of robotics and adoption of automation techniques in the Aerospace sector. The Aerospace worker s role will evolve, opening more opportunities to design, programme, operate and maintain robotics and automation systems. Big Data and Analytics With smarter, connected machines and equipment in manufacturing facilities and hangars, the application of big data and analytics will span the sector s value chain. The Aerospace workforce will need to be equipped with the necessary data analytics skillsets to keep pace with the change. Data Mining Techniques for Manufacturing Excellence Develop regression mode and autoregressive-movingaverage model for equipment auto-mould process Manufacturing Execution System Analyse metrics and key performance indicators for overall equipment effectiveness The aerospace world is incredibly diverse. Though the average lifespan of an aircraft is 40 years, there is always a new aircraft developed in every years, equipped with new technology and operational capabilities to suit the ever-changing demands of airlines and air transport. It is therefore extremely important for one to keep up with these changes in order to succeed in the sector. Machining Productivity through Dynamic Analysis and Simulation Analyse machining stability lobes to reduce machining chatter Cyntia Lee Customer Service Manager, Barnes Aerospace Windsor Airmotive Asia 5 6

6 Desired Attributes of Successful Aerospace Professionals Take Your Career Further - Initiatives and Schemes Those possessing these attributes can set themselves apart when pursuing a career in the Aerospace sector. A wide range of initiatives and schemes has been designed to help you progress both horizontally and vertically, enabling you to take your Aerospace career to greater heights. FOR STUDENTS Analytical Enjoys analysing things from all angles to solve problems Structured and Systematic Likes to work with numbers, records, or machines in an orderly manner and in compliance with procedures, regulatory and safety requirements Education and Career Guidance (ECG) With the help of trained ECG counsellors, students in secondary schools will be exposed to a wide range of education and career options, and given opportunities to make informed post-secondary education choices. This service will continue in Institute of Technical Education (ITE), polytechnics, junior colleges, and universities. Enhanced Internships The Enhanced Internships are designed to provide students with a more meaningful internship experience through more structured learning and support at the workplace. Participating companies will work closely with ITE and polytechnics to deliver a positive and meaningful internship experience. The features of the Enhanced Internships include baseline allowance of $600 a month, structured training plan with clear learning outcomes, assigned mentors to provide guidance to interns and rotation to at least two departments per internship period. Team Player Understands that each person is part of a larger team working together to bring about success at the workplace Meticulous Pays attention to details and accuracy Responsible Recognises the implicit obligation on accountability to ensure work processes run reliably and efficiently Young Talented Programme Students from ITE, polytechnics, and universities can embark on overseas internships to take on work and study programmes that will prepare them for international assignments in their future careers. Initiatives and Schemes by: SkillsFuture Singapore Workforce Singapore 7 8

7 Take Your Career Further - Initiatives and Schemes FOR WORKING ADULTS Career Support Programme Singaporeans who are retrenched or unemployed for six months or more can gain access to jobs that pay at least $4,000 and undergo structured on-the-job training. Education and Career Guidance With the help of trained ECG counsellors, Singaporeans in the workforce can benefit from career coaching, employability skills workshops, networking sessions and more through the Workforce Singapore Career Centres and the Employment and Employability Institute. MySkillsFuture MySkillsFuture is a one-stop portal that will empower every Singaporean to make informed choices for career and learning development throughout life. P-Max Singaporeans or Singapore Permanent Residents can gain access to career opportunities with small and medium sized enterprises (SMEs), and benefit from workshops and progressive HR practices designed to help them adapt to the working environment in an SME. Private Placement Providers Programme Singaporeans who are unemployed for six months and beyond can tap on specialist career advisory and placement services provided by appointed private search and placement firms to widen their employer networks. Professional Conversion Programme Reskill and acquire the necessary knowledge and competencies to take on new jobs in growing sectors. Employers will receive 70-90% support for both salary and course fee. Work Trial Gain experience through a short-term work stint and be offered employment to receive incentives of up to $1,100. Skills-based Modular Courses There will be a wider range and scale of short, skills-focused modular courses relevant to industry needs to provide Singaporeans with more opportunities to acquire relevant skills. SkillsFuture Earn and Learn Programme This is a work-learn programme for fresh ITE and polytechnic graduates. They will be placed with an employer and have opportunities to learn through structured on-the-job and institution-based trainings. Those who successfully complete this programme will receive industry-recognised qualifications and a sign-on incentive. SkillsFuture Fellowships The SkillsFuture Fellowships are awards that recognise Singaporeans who have achieved a significant depth in their skills and help them continue their pursuit of skills mastery. The Fellowship provides a cash award of $10,000 to recipients. SkillsFuture Development Initiative Under this initiative, there will be increased collaborations with companies to design and enhance career opportunities for high-potential talents. It aims to support aspiring Singaporeans in developing the necessary capabilities to take on increased roles and responsibilities in their respective companies. Initiatives and Schemes by: SkillsFuture Mid-Career Enhanced Subsidy Singaporeans aged 40 and above will receive higher subsidies of up to 90% of course fees for over 8,000 SSG-supported courses and at least 90% of programme cost for Ministry of Education-subsidised full-time and part-time courses. SkillsFuture Qualification Award This award recognises the efforts of Singapore Citizens in attaining full WSQ qualifications, which equip them with comprehensive and robust sets of skills to perform their jobs competently, pursue career progression and explore new job opportunities. SkillsFuture Study Award A monetary award of $5,000 for adults in their early and mid-career to develop and deepen their skills in future growth clusters. SkillsFuture Singapore Workforce Singapore For more information on the initiatives and schemes, please visit

8 Realise Your Potential - Take the Next Step Forward Notes Now that you have an idea of what a career in the Aerospace sector can offer and the available government initiatives and schemes to support your career goals, you are ready to take the next step! NEW ENTRANTS Use the Skills Framework for Aerospace to find out about careers in the sector EXPERIENCED PROFESSIONALS Use the Skills Framework for Aerospace to find out how to chart your career UNDERSTAND the career pathways and the attributes needed to take on a particular occupation in the sector PLAN for vertical career progression within the track that you are currently in, or for lateral career moves across the tracks UNDERSTAND the skills and competencies required for the occupation and identify relevant training programmes to help you become a qualified personnel IDENTIFY skill gaps that you are lacking in your current or next occupational role IDENTIFY relevant training programmes TRAINING PROGRAMMES Embark on your career in Aerospace Programmes that equip new entrants with skills and knowledge for specific occupations in the sector at their respective entry levels. Programmes for experienced employees or individuals to broaden or deepen specific skills and knowledge for various occupations in the sector. Lifelong learning for skills deepening to meet existing and emerging demands of the sector For the list of training programmes available for the Aerospace sector, please visit:

9 Skills Maps Page Fleet Management Page Aircraft Engine / Component Page Manufacturing Page

10 OCCUPATIONS PAGE Engineer Apprentice 18 Trainee Technician 19 General Worker/Operator 20 Store Assistant 21 Technician (Mechanical) 22 Technician (Avionics) 24 Planning Assistant 26 Cat A Certifying Technician 27 Senior Technician (Mechanical) 29 Senior Technician (Avionics) 31 Planning Supervisor 33 Licensed Engineer - Cat C 34 Licensed Engineer - B1 (Mechanical) 36 Licensed Engineer - B2 (Avionics) 38 Engineering Service Engineer/Technical Service Engineer 40 Workshop Engineer 42 Engineer (NDT Level 3) 44 Engineer 45 Planning Executive 47 Assistant Foreman/Lead Engineer/Superintendent 49 Senior Engineering Service Engineer/Senior Technical Service Engineer 51 Senior Workshop Engineer 53 Senior Engineer (NDT Level 3) 55 Senior Engineer 57 Senior Planning Executive 59 Foreman/Operations Manager/Programme Manager 61 Manager 63 Programme Director/Senior Operations Manager 65 General Manager/Managing Director/Vice President (Accountable Manager) 67 Aircraft Technician Lim Hong Cheong Jet Aviation (Asia Pacific) Pte Ltd TAKING THE LEAP In 2012, Hong Cheong made the decision to undergo a career switch, choosing to pursue his passion for mechanics and aeroplanes. Five years on, his decision has led him to his current role as an Aircraft Technician with Jet Aviation a vast switch from his previous deskbound job. He recalls his journey, beginning with a two-year Foundation Degree in Aircraft Engineering with the Air Transport Training College (ATTC). A subsidised course by the former Singapore Workforce Development Agency (WDA), it provided him with knowledge specific to his role within the sector. During this time, he also completed on-the-job training at Jet Aviation, which gave him a more holistic understanding of the Aerospace sector. The training objective is for us to understand the sector better, and to acquire the necessary knowledge and skills in order to become a licensed aircraft engineer, he shares. A former technician in the army during his National Service days, Hong Cheong also says that he is indeed a hands-on person ; describing himself as someone who has a keen interest in learning how things work, particularly the mechanical aspects. As a result, he believes the role of a Technician suits him well. Although his keen interest and knowledge in mechanics were what drew him to the sector in the first place, Hong Cheong shares that the opportunity to prepare for the role through such on-the-job skills training proved to be a valuable one. The work itself, he says, can be rather fast paced and challenging at times and involves regularly getting his hands dirty with aircraft mainframes and components. However, he has no qualms about it all. I feel good when I repair something or solve a problem. But apart from these, what I enjoy most is the team spirit and comradeship amongst colleagues, especially in coming together to complete a difficult task. I would say that this is a role that requires you to constantly improve on your skills and knowledge, as you will constantly be faced with new challenges. Just like any other sector, having passion for your career makes a huge difference, while staying positive and having an open mind towards learning will always take you far, he shares. Going back to school wasn t the most challenging part. Mastering the handson skills was more crucial, since the role requires a lot of hands-on work

11 Engineer Apprentice The Engineer Apprentice is an individual still learning the job, and is required to sit for all requisite qualifying knowledge and practical tests and examinations, and presents himself/herself for evaluation by CAAS examiners or appointed interviewers upon completion of the apprenticeship for confirmation as a Licensed Engineer. On the job, he performs aircraft maintenance and other tasks under the supervision of a Licensed Engineer. He also engages in continuous training on troubleshooting of aircraft components and systems appropriate to his specialisation. S CATEGORY Operations Production Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Junior Aircraft Engineer Pearlyn Khoo Hawker Pacific Asia Pte Ltd THE ROAD LESS TRAVELLED In doing so, at the age of 19, she became one of the youngest women to work in a largely male-dominated environment. Yes, it is definitely more challenging there aren t many women in this role because it s a very physically demanding job, she explains. She encountered many different reactions along the way, ranging from those who were convinced she would never make the cut as an engineer, to those who wholeheartedly supported her journey. Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply 5S Techniques Apply Continuous Process Improvement Techniques Apply Systems A petite young woman, Pearlyn Khoo does not look like the typical Junior Engineer. Her daily job role involves removing and installing components of an airframe, performing routine inspections, greasing and lubricating, and opening floorboards all physically-demanding tasks that typically draw men to the occupation. Despite the challenges, she chose to remain focused on her own goals and to enjoy every moment of her journey. I enjoy the challenges the most this role requires a lot of thinking, decision making, quick reflexes, and problem-solving. This is what makes it challenging. It s different every day and I love it! Apply Practices Pearlyn s entry into the Aerospace sector took place almost by chance. While still studying at Temasek Polytechnic, she was offered the opportunity to take part in a career placement programme by Hawker Pacific Asia. Although she had plans to further her education at a university before entering the workforce, she decided to grasp the opportunity to jump straight into a fulltime role in order to fulfill a lifelong goal of working with aircrafts. Her plans to further her career involve skills upgrading to obtain key qualifications that will allow her to take on more responsibilities. She has set her sights on the local aircraft engineering B1 license, hoping to obtain it within the next three years while simultaneously working towards the European Aviation Safety Agency (EASA) and Federal Aviation Administration (FAA) licenses. After which, she plans to pursue a B2 (Avionics) license. Being a B1/B2 engineer will make me more marketable in this sector, explains Pearlyn. I enjoy the challenges the most this role requires a lot of thinking, decision making, quick reflexes, and problem-solving. This is what makes it challenging. It s different every day and I love it! Ultimately, she says, she is happy with her decision to pursue her dream career, and encourages other women who share similar interests to follow their passion. My advice would be to ignore what others say, especially about females being unsuitable to become engineers. You can be exactly who you want to be

12 Trainee Technician The Trainee Technician is an individual learning the job, and performs aircraft maintenance tasks under supervision and in accordance with relevant technical manuals, company procedures and specified safety precautions. He/she assists the team leader to ensure all housekeeping tasks and requirements are maintained. The Trainee Technician also attends classroom and practical lessons as required and sits for the requisite qualifying knowledge and practical tests. General Worker/Operator The General Worker/Operator performs housekeeping tasks, meeting the organisational requirements to ensure work space efficiency and effectiveness. He/she takes instructions from his section lead and performs all general duties as required. The General Worker/Operator also assists in moving aircraft components, equipment and materials from the store to the respective work areas. S CATEGORY S CATEGORY Operations Production Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply 5S Techniques Apply Continuous Process Improvement Techniques Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply 5S Techniques Apply Continuous Process Improvement Techniques Apply Systems Apply Systems Apply Practices Apply Practices Perform General Housekeeping Duties to Maintain Clean Environment 19 20

13 Store Assistant The Store Assistant is responsible for updating stock levels in the inventory data system. He/she is aware of the importance of inventory control and maintains adequate stock levels to avoid overstocking, obsolescence and aged lots. He is familiar with the store layout and rotates stock in accordance with organisational guidelines to avoid wastage, and ensures handling and storage meets the required standards. The Store Assistant ensures all areas of the stores are clean and tidy at all times. Technician (Mechanical) The Technician (Mechanical) performs maintenance work on all related systems, in accordance with technical manuals and organisational procedures, and documents all the tasks completed. The Technician (Mechanical) also performs continuous process improvement. He/she may also be authorised by the company to perform quality control and assist in non-destructive testing functions in accordance with organisational procedure. Control: He inspects parts received (from suppliers) for conformity to specifications as stated and registers non-conformity as required. S CATEGORY Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply 5S Techniques Apply Continuous Process Improvement Techniques Apply Systems He monitors and ensures smooth flow of parts for inspection to avoid bottlenecks. He also maintains the organisation s technical library. He receives, inspects and documents incoming materials, spares and components and ensures specification conformity and proper storage in accordance to organisational requirements. He also performs despatch inspection, packs, prepares shipping documents and arranges delivery with transport companies to send the serviced items to their respective owners. Non-Destructive Testing (Level 1): He maintains all non-destructive test equipment at their required functionality to perform the tests specified in the works instructions. He prepares and determines the acceptance of surface condition of parts and components prior to conducting the appropriate tests. He also liaises with engineering, inspection and other personnel as required to assist in researching and solving NDT process problems. Apply Practices Perform Basic Safety Practices and Documentation S CATEGORY Maintain Aircraft Cabin Equipment and Furnishings Maintain Aircraft Fuel and Engine Systems Maintain Airframe Systems Maintain Composite Structures Maintain Sheet Metal Structures Perform Aircraft General Perform Electrical Wiring Interconnection System Perform Welding Operations Production Use Hand Tools People and Relationship Management Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level 21 22

14 Technician (Mechanical) S CATEGORY Technician (Avionics) Specialised Processes Apply Basic Lean Techniques in the Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Perform Eddy Current Inspections (Basic) Perform Liquid Penetrant Inspections (Basic) Perform Magnetic Particle Inspections (Basic) Perform Radiographic Inspections (Basic) Perform Ultrasonic Inspections (Basic) The Technician (Avionics) performs maintenance work on all avionics systems, in accordance with technical manuals and organisational procedures, and documents all the tasks completed. The Technician (Avionics) also performs continuous process improvement. He/she may also be authorised by the company to perform quality control in accordance with organisational procedure. Control: He inspects parts received (from suppliers) for conformity to specifications as stated and registers non-conformity as required. He monitors and ensures smooth flow of parts for inspection to avoid bottlenecks. He also maintains the organisation s technical library. He receives, inspects and documents incoming materials, spares and components and ensures specification conformity and proper storage in accordance to organisational requirements. He also performs despatch inspection, packs, prepares shipping documents and arranges delivery with transport companies to send the serviced items to their respective owners. Perform Basic Safety Practices and Documentation Apply Practices S CATEGORY Maintain Aircraft Communication Systems Maintain Aircraft Electrical Systems Maintain Aircraft Environmental Systems Maintain Aircraft Fuel and Engine Electrical Systems Maintain Aircraft Instrument Systems Maintain Aircraft Navigation and Autoflight (Automated Flight) Systems Maintain Airframe Electrical Systems Perform Aircraft General Perform Electrical Measurements Perform Electrical Terminations and Connections Perform Electrical Wiring Interconnection System Operations Production Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level 23 24

15 Technician (Avionics) S CATEGORY Apply Basic Lean Techniques in the Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace Planning Assistant The Planning Assistant prepares sub-contract orders for outsourced repair works and procurement, and checks the accuracy of invoices received in consultation with the purchasing departments. He/she submits warranty claims to the original equipment manufacturer (OEM) and resolves disputes in consultation with various departments as required. Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Apply Practices Perform Basic Safety Practices and Documentation The Planning Assistant also performs continuous process improvement and participates in problem-solving teams with internal departments in the organisation. S CATEGORY Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply Basic Lean Techniques in the Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace Perform Project Planning Apply Systems Perform Basic Safety Practices and Documentation 25 26

16 Cat A Certifying Technician The Category A (Cat A) Certifying Technician performs minor and simple scheduled line and base maintenance tasks within the limit specified in the authorisation certificate. He/she tests serviceability of aircraft line replacement units using test switches, built-in test equipment (BITE) and other specialised test equipment. He also carries out routine fluid servicing of hydraulic and other systems. The Cat A Certifying Technician participates in problem-solving teams with internal departments and performs continuous process improvement. He is authorised to issue certificates of release to service, following minor scheduled line, and completion of simple tasks in line and base maintenance, within the limit of tasks specified in the authorisation certificate. Cat A Certifying Technician S CATEGORY Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Basic) Apply Principles of Digital Techniques (Basic) Apply Principles of Electrical Fundamentals (Basic) Apply Principles of Gas Turbine Engine (Basic) Apply Principles of Human Factors Apply Principles of Turbine Aeroplane Aerodynamics, Structures and Systems (Basic) Perform Aerospace Practices (Basic) Select Aerospace Materials and Hardware (Basic) S CATEGORY Perform Basic Safety Practices and Documentation Supervise Manufacturing Work for Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Assess Competence Facilitate Workplace Learning Apply Principles of Aviation Legislation Maintain Aeroplane Propeller (Basic) Perform Aircraft General Operations Planning Plan Resources to Meet Production Processes Use Hand Tools Facilitate Effective Communication and Engagement at the Workplace Facilitate Effective Work Teams Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level Apply Basic Lean Techniques in the Workplace Apply Lean Thinking in the Workplace Supervise Work Improvement Processes Perform Project Planning Apply Systems 27 28

17 Senior Technician (Mechanical) The Senior Technician (Mechanical) supervises a team of technicians performing maintenance tasks, investigates faults and failures of related systems and proposes appropriate remedial actions to restore those systems to required working order. Senior Technician (Mechanical) S CATEGORY Facilitate Effective Communication and Engagement at the Workplace Facilitate Effective Work Teams The Senior Technician (Mechanical) mentors and conducts appropriate training for trainee aircraft technicians and engages in continuous process improvement. He/she may also be authorised by the company to perform quality control and non-destructive testing functions in accordance with organisational procedure. Control: He supervises the visual inspection of all deliveries in accordance with stipulated inspection procedures to ensure compliance to the purchase and repair requirements, and ensure that non-conformance reports are filed when required. He conducts audits to ensure that all repair work done on systems and components are in accordance with the Original Equipment Manufacturer (OEM) and organisation s prescribed procedures and standards and ensures that non-conformances are tracked and actions are taken to rectify them. Non-Destructive Testing (Level 2): He performs visual inspection and non-destructive testing of welds, forgings, casting and machined parts in accordance with company procedures, customers requirements and other contractual documents and maintains accurate records of all inspection activities. He ensures that all non-destructive testing is carried out in accordance with quality standards as stated in respective manuals and also ensures compliance with the environmental and health safety standards. S CATEGORY Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Specialised Processes Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level Apply Basic Lean Techniques in the Workplace Apply Lean Thinking in the Workplace Supervise Work Improvement Processes Perform Project Planning Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Perform Calibration and Testing for Measuring Instruments Perform Visual Testing Supervise Procedures Perform Eddy Current Inspections (Advanced) Perform Liquid Penetrant Inspections (Advanced) Perform Magnetic Particle Inspections (Advanced) Perform Radiographic Inspections (Advanced) Perform Ultrasonic Inspections (Advanced) Assess Competence Facilitate Workplace Learning Perform Basic Safety Practices and Documentation Supervise Manufacturing Work for Apply Principles of Aviation Legislation Maintain Aircraft Cabin Equipment and Furnishings Maintain Aircraft Fuel and Engine Systems Maintain Airframe Systems Maintain Composite Structures Maintain Sheet Metal Structures Perform Electrical Wiring Interconnection System (EWIS) Perform Aircraft General Perform Welding Perform Welding Inspections Operations Production Plan Resources to Meet Production Processes Use Hand Tools 29 30

18 Senior Technician (Avionics) The Senior Technician (Avionics) supervises a team of technicians performing maintenance tasks, investigates faults and failures of avionic systems and proposes appropriate remedial actions to restore the systems to required working order. Senior Technician (Avionics) S CATEGORY The Senior Technician (Avionics) mentors and also conducts appropriate training for trainee avionics technicians and engages in continuous process improvement. He/she may also be authorised by the company to perform quality control functions in accordance with organisational procedure. Control: He supervises the visual inspection of all deliveries in accordance with stipulated inspection procedures to ensure compliance to the purchase and repair requirements, and that non-conformance reports are filed when required. He conducts audits to ensure that all repair work done on systems and components are in accordance with the original equipment manufacturer (OEM) and organisation s prescribed procedures and standards, and ensures that non-conformances are tracked and actions are taken to rectify them. Apply Basic Lean Techniques in the Workplace Apply Lean Thinking in the Workplace Supervise Work Improvement Processes Perform Project Planning Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Perform Calibration and Testing for Measuring Instruments Perform Visual Testing Supervise Procedures S CATEGORY Perform Basic Safety Practices and Documentation Supervise Manufacturing Work for Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Assess Competence Facilitate Workplace Learning Apply Principles of Aviation Legislation Maintain Aircraft Communication Systems Maintain Aircraft Electrical Systems Maintain Aircraft Environmental Systems Maintain Aircraft Fuel and Engine Electrical Systems Maintain Aircraft Instrument Systems Maintain Aircraft Navigation and Autoflight (Automated Flight) Systems Maintain Airframe Electrical Systems Perform Aircraft General Perform Electrical Measurements Perform Electrical Terminations and Connections Perform Electrical Wiring Interconnection System (EWIS) Operations Production Plan Resources to Meet Production Processes Use Hand Tools Facilitate Effective Communication and Engagement at the Workplace Facilitate Effective Work Teams Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level 31 32

19 Planning Supervisor The Planning Supervisor prepares sub-contract requisitions for outsourced repair works, processes and monitors repairs and warranties and generates bills of materials. He/she plans maintenance works, releases and updates maintenance orders. He also schedules and conducts regular reviews with key vendors and sub-contractors. The Planning Supervisor also performs continuous process improvement and participates in problem-solving teams with other departments within the organisation. S CATEGORY Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Licensed Engineer - Cat C The Licensed Engineer Category C (Cat C) manages aircraft maintenance tasks to ensure conformity to the maintenance manual as well as regulatory requirements, and issues certificates of release to service, following base maintenance on aircraft. He/she is responsible for the promotion and practice of a safety culture amongst the maintenance teams and participates in quality improvement activities. He conducts continuous improvements on maintenance tasks for on-time delivery and man-hour saving, develops strategies and priorities for critical customer issues, participates in problem-solving, leads regular reviews with key suppliers and establishes best practices on process improvements to enhance productivity. The Licensed Engineer - Cat C is also responsible for developing and conducting training for new hires. Assess Competence Facilitate Workplace Learning S CATEGORY Assess Competence Develop and Review Competency-Based Assessments Operations Planning Plan Resources to Meet Production Processes Develop On-the-Job Training Programmes Facilitate Effective Communication and Engagement at the Workplace Lead Team Leaders to Develop Business Strategies and Governance Management Facilitate Effective Work Teams Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level Apply Principles of Aviation Legislation Develop a Work Team Apply Basic Lean Techniques in the Workplace Lead Workplace Communication and Engagement Apply Lean Thinking in the Workplace People Management Supervise Work Improvement Processes Apply Project Cost Management Techniques Develop Personal Effectiveness at Supervisory Level Apply Project Scope Management Techniques Apply Project Time Management Techniques Implement Project Administration Processes Apply Eight Disciplines (8D) Methodology Problem-solving Approach Perform Project Planning Apply Failure Mode and Effect Analysis Apply Systems Perform Basic Safety Practices and Documentation Supervise Work Improvement Processes Apply Skill Implement Procedures 33 34

20 Licensed Engineer - Cat C S CATEGORY Licensed Engineer - B1 (Mechanical) Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) A Licensed Engineer B1 (Mechanical) s primary duties include performing and supervising maintenance activities to ensure work is conducted in an airworthy manner and meets the required quality standards, conducting and certifying aircraft maintenance tasks in compliance with the approved procedures of the Civil Aviation Authority of Singapore, original equipment manufacturer (OEM) and own organisation. He/she is responsible for the promotion and practice of a safety culture amongst the maintenance teams and participates in quality improvements activities. He is authorised to issue certificates of release to service for aircrafts, following maintenance of the aircraft structure, power plant, mechanical and electrical systems, and following replacement of avionics line replaceable units that require only simple tests to prove their serviceability. S CATEGORY Supervise Manufacturing Work for Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Maintain Aeroplane Propeller (Advanced) Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Supervisory Level Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Supervise Work Improvement Processes Apply Skill Implement Procedures 35 36

21 Licensed Engineer - B1 (Mechanical) Licensed Engineer - B2 (Avionics) S CATEGORY Specialised Processes Technical and Engineering Fundamentals Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations Apply Principles of Aerodynamics (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) A Licensed Engineer B2 (Avionics) s primary duties include performing and supervising maintenance activities to ensure work is conducted in an airworthy manner and meets the required quality standards and conducting and certifying aircraft maintenance tasks in compliance with approved procedures of the Civil Aviation Authority of Singapore, original equipment manufacturer (OEM) and their organisation. He/she is responsible for the promotion and practice of a safety culture amongst the maintenance teams and participates in quality improvement activities. He is authorised to issue certificates of release to service for aircrafts, following maintenance of avionics and electrical systems. S CATEGORY Assess Competence Develop and Review Competency-based Assessments Develop On-the-Job Training Programmes Supervise Manufacturing Work for Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Supervisory Level Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Supervise Work Improvement Processes Apply Skill Implement Procedures 37 38

22 Licensed Engineer - B2 (Avionics) Engineering Service Engineer/ Technical Service Engineer S CATEGORY Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Supervise Manufacturing Work for The Engineering Service Engineer/Technical Service Engineer supports operations by ensuring that all engineering solutions are on schedule. He/she verifies technical reports prepared by the various sections in the organisation and takes appropriate actions to resolve problems arising in consultation with respective original equipment manufacturer/customers. He also provides direct and timely feedback to customers on troubleshooting procedures and maintenance recommendations. The Engineering Service Engineer/Technical Service Engineer manages maintenance support requests, and participates in discussions to support the maintenance requirements and resolution of operational problems. He gathers in-service work progress data, customer requirements and feedback to identify marketing opportunities for the organisation. He conducts work improvement initiatives and programmes, and supports cost reduction efforts. S CATEGORY People Management Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Supervisory Level Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis (FMEA) Supervise Work Improvement Processes Apply Skill Implement Procedures 39 40

23 Engineering Service Engineer/ Technical Service Engineer S CATEGORY Workshop Engineer The Workshop Engineer schedules and manages the appropriate technically qualified personnel to ensure all quality standards and planned commitments are on schedule. Specialised Processes Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations He/she assists in identifying improvements to existing maintenance processes and repair capabilities, and is responsible for implementing them. He also ensures conformity in maintenance works with existing and new processes. The Workshop Engineer troubleshoots and rectifies defects, investigates root causes and conducts failure analyses, collates data, monitors and tracks issues to resolve technical and service problems that involve all maintenance, repair and operation (MRO) processes. Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) S CATEGORY Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Supervise Manufacturing Work for Lead Team Leaders to Develop Business Strategies and Governance Management Formulate Reliable Programmes Manage Support Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Supervisory Level Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Supervise Work Improvement Processes 41 42

24 Workshop Engineer S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Engineer (NDT Level 3) Engineer (NDT Level 3) ensures that the organisational non-destructive testing (NDT) inspection systems meet regulatory requirements and all NDT inspections comply with requirements of customers and EN 4179, NAS 410, NADCAP and/or original equipment manufacturer, as appropriate. He/she performs NDT on products, monitors results of NDT for trends and corrective actions, and conducts quality audits to ensure compliance to the Engineering Standards Manual and NDT requirements. The Engineer (NDT Level 3) conducts relevant training to NDT personnel in the organisation to maintain their knowledge currency. Implement Procedures S CATEGORY Specialised Processes Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) People Management Develop a Work Team Lead Workplace Communication and Engagement Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Develop Personal Effectiveness at Supervisory Level Select Aerospace Materials and Hardware (Advanced) Supervise Manufacturing Work for Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Supervise Work Improvement Processes Apply Skill Implement Procedures Specialised Processes Manage Non-destructive Testing Operations (NDT Level 3) Supervise Manufacturing Work for 43 44

25 Engineer The Engineer implements the organisation s Management System and Safety Management System to ensure compliance with regulatory and customers requirements. He/she conducts internal and external quality and Environment, Health and Safety and Safety Management Systems audits and investigates work-induced defects. He ensures all repair work done on systems and components are in accordance with the original equipment manufacturer and organisation s prescribed procedures and standards and ensures that non-conformances are tracked and rectified. He oversees visual inspections of all deliveries, in accordance with stipulated inspection procedures, to ensure compliance with the purchase and repair requirements, and then ensures follow-up on non-conformities found. He performs root cause analyses and ensures that corrective and preventive actions are implemented. The Engineer also manages the organisation s technical publications and documentation control, and ensures updates to Airworthiness Directives, Service Bulletins, etc. are distributed to workshops and work centres as appropriate. He reviews and approves work instructions and standard operating procedures, provides guidance, training and coaching to Inspectors and conducts airworthiness-related training when required. He may also be authorised by the company, in accordance with procedure acceptable to the Authority, to certify aircraft components for release to service (Fulfil Part SAR and AC 145-2(3) requirements). Engineer S CATEGORY Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis (FMEA) Manage Process Improvement Supervise Work Improvement Processes Apply Skill Apply ISO 9001 Management System to Audit Requirements Conduct Internal Audits on Management System Geometric Dimensioning and Tolerancing Manage Advanced Metrology and Assurance Manage System and Processes Review Advanced Metrology Systems to Determine Measurement Requirements S CATEGORY Technical and Engineering Fundamentals Apply Engineering Optics and Optical Metrology Apply Principles of Aerodynamics (Advanced) Assess Competence Develop and Review Competency-based Assessments Develop On-the-Job Training Programmes Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Operations Production Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Develop Machine Health Monitoring Techniques Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Conduct Image Processing and Industrial Vision Inspections Maintain Aeroplane Propeller (Advanced) Perform Aerospace Practices (Advanced) Develop a Work Team Select Aerospace Materials and Hardware (Advanced) People Management Lead Workplace Communication and Engagement Develop a Management System Implementation Plan Supervise Manufacturing Work for Develop Personal Effectiveness at Supervisory Level 45 46

26 Planning Executive The Planning Executive monitors project statuses and engages engineers and technicians to ensure adherence to project timelines and schedules. He/she establishes maintenance schedules that include releasing work orders, maintaining work orders and monitoring maintenance work to ensure on-time delivery according to customers requirements. He also monitors and coordinates timely arrival of normal and aircraft on ground (AOG) spares to meet flowchart targets. He liaises with customers, the hangar and workshops for all maintenance planning matters. He carries out planning, provisioning and ordering of all spares and consumables and conducts sourcing of vendors, develops supplier capabilities and carries out contract negotiations to support organisation s maintenance, repair and operation activities. The Planning Executive ensures continued competitiveness and improvement of existing processes by participating in problem-solving teams with internal departments. He also conducts training for new hires. Planning Executive S CATEGORY Apply Skill Manage Project Costs Manage Project Procurement Manage Project Resources Manage Project Scope Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures S CATEGORY Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Supply Chain and Logistics Management Inventory Management Manage Enterprise Resource Planning Manage Supply Chain Operations Managing Warehouse Operations Solve Problems using Operations Research Techniques Supervise Manufacturing Work for Operations Planning Establish Organisational Planning and Scheduling of Production Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Supervisory Level Supervise Work Improvement Processes 47 48

27 Assistant Foreman/ Lead Engineer/Superintendent Assistant Foreman/ Lead Engineer/Superintendent The Assistant Foreman/Lead Engineer/Superintendent provides leadership to personnel supporting aircraft maintenance activities. He/she assigns Licensed Aircraft Engineers and technical personnel as necessary to accomplish maintenance functions in accordance with relevant technical data, original equipment manufacturer s manuals and regulatory requirements. As a subject matter expert, he is responsible for implementing works instructions, quality control, repair and test documents, and solutions to technical engineering issues. He also works proactively to eliminate risks through a sound understanding of Environment, Health and Safety and Safety Management Systems. He participates in technical and programme reviews and ensures documentation of all technical data generated for assigned tasks are consistent, and in compliance, with the engineering policies and procedures of the organisation, customers as well as the regulatory authorities. The Assistant Foreman/Lead Engineer/Superintendent also embraces a continuous improvement culture. He may be authorised by the company as a Licensed Engineer - Category C (Cat C). A Licensed Engineer - Cat C manages the maintenance tasks of aircrafts to ensure conformity to the maintenance manual as well as regulatory requirements, and issues certificates of release to service, following base maintenance on the aircrafts. S CATEGORY Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures S CATEGORY Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Aviation Legislation Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Maintain Aeroplane Propeller (Advanced) Formulate Reliable Programmes Perform Aerospace Practices (Advanced) Manage Support Select Aerospace Materials and Hardware (Advanced) Manage Technical Services Support Design Safety and Risk Management in Engineering Develop a Work Team Develop a Management System Implementation Plan Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Managerial Level 49 50

28 Senior Engineering Service Engineer/ Senior Technical Service Engineer Senior Engineering Service Engineer/ Senior Technical Service Engineer The Senior Engineering/Technical Service Engineer is accountable for technical services and support matters on all day-to-day operations, including the required equipment, tooling, functional testing and troubleshooting. He/she is also responsible for following up with engineering evaluation/recommendations, as appropriate, and liaising with original equipment manufacturer for further technical advice and resolution as needed. He works closely with the in-house customer support personnel and customers on all engineering matters. The Senior Engineering/Technical Service Engineer facilitates quality improvement activities and reviews, and recommends publications for the in-house technical library. S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline S CATEGORY Implement Procedures Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Specialised Processes Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Lead Team Leaders to Develop Business Strategies and Governance Management Manage Welding Operations Apply Principles of Aviation Legislation Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Manage Technical Services Support Develop a Work Team Lead Workplace Communication and Engagement Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) People Management Develop Personal Effectiveness at Managerial Level Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Develop a Management System (WSHMS) Implementation Plan Manage Process Improvement 51 52

29 Senior Workshop Engineer The Senior Workshop Engineer leads and supervises components and systems workshop personnel, and ensures quality standards and deadlines are met. He/she is responsible for ensuring conformity with all existing and new processes, and leads work teams in identifying improvements to existing maintenance processes and repair capabilities, and oversees their implementation. The Senior Workshop Engineer leads in troubleshooting and rectification of defects, investigates their root causes and conducts failure analyses, collates data, monitors and tracks to resolve technical and service problems involving repair processes. He is also involved in lean activities and continuous improvement programmes. The Senior Workshop Engineer is responsible for training new hires and in-house personnel on existing and new maintenance, repair and operations procedures. S CATEGORY Develop and Review Competency-based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Formulate Reliable Programmes Manage Support Develop a Work Team Lead Workplace Communication and Engagement Senior Workshop Engineer S CATEGORY Specialised Processes Technical and Engineering Fundamentals Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Apply Principles of Propulsion (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) People Management Develop Personal Effectiveness at Managerial Level Develop a Management System (WSHMS) Implementation Plan Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement 53 54

30 Senior Engineer (NDT Level 3) The Senior Engineer (NDT Level 3) manages the organisational non-destructive testing (NDT) inspection systems to meet regulatory requirements and ensures all NDT inspections comply with requirements of the customer and EN 4179, NAS 410, NADCAP and/or original equipment manufacturer (OEM), as appropriate. He/she oversees NDT processes and ensures that all shipments of finished components are in compliance with all requirements. He develops special process control plans, as well as manages and maintains equipment and operator certification programmes. He monitors the results of NDT for trends and corrective actions, and conducts quality audits to ensure compliance to the Engineering Standards Manual and NDT requirements. The Senior Engineer (NDT Level 3) also conducts relevant training to NDT personnel in the organisation to maintain their knowledge currency. Senior Engineer (NDT Level 3) S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Specialised Processes Manage Non-destructive Testing Operations (Level 3) Develop a Management System Implementation Plan S CATEGORY People Management Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Managerial Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement 55 56

31 Senior Engineer Senior Engineer S CATEGORY The Senior Engineer develops the organisation quality system, and manages internal and external supplier audits and certifications. He/she also takes part in quality investigation, impact analyses and first article inspection processes. He oversees the technical library to ensure the Organisation Exposition, Management System, Safety Management System and Training Manual are updated. He sanctions alternative processes and tooling, and leads the implementation of new inspection technologies to improve processes, reliability and productivity. The Senior Engineer is responsible for training new hires and ensuring individual proficiency levels are maintained. He drives continuous improvement through the use of process improvement tools. He may also be authorised by the company, in accordance with procedures acceptable to the Authority, to certify aircraft components for release to service. S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Apply ISO 9001 Management System to Audit Requirements Conduct Internal Audits on Management System Geometric Dimensioning and Tolerancing Manage Advanced Metrology and Assurance Manage System and Processes Review Advanced Metrology Systems to Determine Measurement Requirements Develop and Review Competency-based Assessments Develop On-the-Job Training Programmes Technical and Engineering Fundamentals Apply Engineering Optics and Optical Metrology Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Operations Production Develop Machine Health Monitoring Techniques Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Develop a Work Team Lead Workplace Communication and Engagement Conduct Image Processing and Industrial Vision Inspections Maintain Aeroplane Propeller (Advanced) Perform Aerospace Practices (Advanced) People Management Develop Personal Effectiveness at Managerial Level Select Aerospace Materials and Hardware (Advanced) Design Safety and Risk Management in Engineering Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Develop a Management System Implementation Plan Manage a Workplace Safety Management System Manage Process Improvement 57 58

32 Senior Planning Executive The Senior Planning Executive analyses contractual agreements, formulates maintenance plans, with consultation with customer as appropriate, generates rolling forecast and evaluates advanced costing processes and procedures to resolve issues and support activities. He/she generates performance reports and data to monitor and validate the maintenance progress. The Senior Planning Executive drives changes and continuous improvement using work improvement methodologies to bring the organisation to the required standard. He drives continuous improvement on maintenance tasks for on-time delivery and man-hour savings, develops strategies and priorities for critical customer issues, facilitates problem-solving, leads regular reviews with key suppliers and establishes best practices for process improvement to enhance productivity. The Senior Planning Executive is also responsible for developing and conducting training for new hires. S CATEGORY Develop and Review Competency-based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Senior Planning Executive S CATEGORY Supply Chain and Logistics Management Apply Skill Manage Project Costs Manage Project Procurement Manage Project Manage Project Resources Manage Project Risk Manage Project Scope Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Inventory Management Manage Enterprise Resource Planning Manage Supply Chain Operations Manage Warehouse Operations Solve Problems using Operations Research Techniques Develop a Management System Implementation Plan Operations Planning People Management Establish Organisational Planning and Scheduling of Production Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Managerial Level Manage Process Improvement 59 60

33 Foreman/Operations Manager/ Programme Manager Foreman/Operations Manager/ Programme Manager The Foreman/Operations Manager/Programme Manager oversees and provides guidance on maintenance, repair and inspection of aircrafts. He/she supervises all maintenance personnel and optimises the use of available manpower and other resources to meet functional, business, and organisational objectives. He manages Licensed Aircraft Engineers and technical personnel to accomplish maintenance functions, in accordance with relevant technical data, original equipment manufacturer s manuals and regulatory requirements. As a subject matter expert, he is responsible for developing works instructions, quality control, repair and test documents, and establishing solutions to technical engineering issues. He also demonstrates awareness and understanding of Environment, Health and Safety and Safety Management Systems and works proactively to eliminate risks. The Foreman/Operations Manager/Programme Manager drives continuous improvement in the facility, either individually or as part of a team that includes operations, quality and materials procurement personnel. He works with the operations team to develop and drive cost saving measures. S CATEGORY Achieve Results Business Continuity Management Change Management Communications Develop People Innovation Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Provide during Crisis Situations Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Lead Organisational Succession Planning, Capability Development and Employee Engagement Develop a Workplace Learning Plan Lead and be Accountable for Innovation within the Organisation S CATEGORY Technical and Engineering Fundamentals Develop and Drive Organisational Vision, Mission and Values Apply Skill Plan, Manage and Control Projects Steer Programmes Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Design Safety and Risk Management in Engineering Maintain Aeroplane Propeller (Advanced) Manage Process Improvement Manage System and Processes Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Knowledge Management Direct Knowledge and Information Management Strategies Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Apply Principles of Aviation Legislation Formulate Reliable Programmes Manage Support Establish Organisational Relationships and Lead Organisational Diversity 61 62

34 Manager Manager S CATEGORY The Manager defines quality assurance (control and inspection standards) for the organisation and manages all quality assurance (control and inspection) personnel. He/she manages the development, review and compliance with the organisational and repair station s quality system, Organisation Exposition, Safety Management System and training manuals with reference to the regulatory requirements. He works closely with all functional departments to meet regulatory and customers requirements, while establishing business strategies to support long term developments and demands. The Manager also manages the implementation of new inspection technologies to achieve process, reliability and productivity improvements and drives continuous improvement through the use of process improvement tools. S CATEGORY Achieve Results Business Continuity Management Change Management Communications Develop People Innovation Knowledge Management Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Provide during Crisis Situations Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Lead Organisational Succession Planning, Capability Development and Employee Engagement Develop a Workplace Learning Plan Lead and be Accountable for Innovation within the Organisation Direct Knowledge and Information Management Strategies Technical and Engineering Fundamentals Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis (FMEA) Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes Apply ISO 9001 Management System to Audit Requirements Conduct Internals Audit on Management System Design Systems Manage System and Processes Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Maintain Aeroplane Propeller (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Design and Lead Systems Design Safety and Risk Management in Engineering Develop a Management System Implementation Plan Apply Principles of Aviation Legislation Manage a Workplace Safety Management System Establish Organisational Relationships and Lead Organisational Diversity People Management Develop Personal Effectiveness at Managerial Level Develop and Drive Organisational Vision, Mission and Values 63 64

35 Programme Director/Senior Operations Manager Programme Director/Senior Operations Manager S CATEGORY The Programme Director/Senior Operations Manager is responsible for managing all aircraft servicing and recovery operations and implementation of facility and equipment maintenance programmes. He/she prioritises workload distributions, enforces workplace safety and health regulations, assures quality standards, and develops and oversees continuous improvement processes. The Programme Director/Senior Operations Manager develops the operations budget and capital investment plans, and manages the division within the approved budget. He coordinates with other departments on all matters to ensure smooth operation of the division and on-time delivery to customers. The Programme Director/Senior Operations Manager coaches, counsels and appraises staff performance, resolves disciplinary matters, identifies manpower needs, as well as recruits, develops and motivates employees for the division. Apply Principles of Aviation Legislation Formulate Reliable Programmes Manage Support Establish Organisational Relationships and Lead Organisational Diversity Develop and Drive Organisational Vision, Mission and Values S CATEGORY Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Achieve Results Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Business Continuity Management Change Management Communications Provide during Crisis Situations Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes Develop People Lead Organisational Succession Planning, Capability Development and Employee Engagement Manage System and Processes Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Innovation Knowledge Management Lead and be Accountable for Innovation within the Organisation Direct Knowledge and Information Management Strategies Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Maintain Aeroplane Propeller (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Design Safety and Risk Management in Engineering 65 66

36 General Manager/Managing Director/ Vice President (Accountable Manager) Aircraft Fleet Management The General Manager/Managing Director/Vice President (Accountable Manager) is responsible for the smooth running and profitability of the organisation. He/she provides direction and makes decisions to ensure all maintenance tasks carried out by the various divisions within the organisation meet air authorities airworthiness requirements. He also establishes and promotes the organisation s safety and quality policies, as stipulated by the regulatory authorities, and oversees the progress of implementing remedial actions, and reviews of safety and quality issues. His duties include ensuring that the necessary finance, manpower resources and facilities are available to perform the maintenance tasks. OCCUPATIONS PAGE Planning Assistant 70 Planning Supervisor 71 Controller/Technical Operations Representative 72 Engineering Service Engineer/Technical Service Engineer 74 Planning Executive 76 S CATEGORY Achieve Results Business Continuity Management Business Negotiation Change Management Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Endorse Business Continuity Framework, Strategies, Policies and Plans Provide during Crisis Situations Direct Negotiation Policies and Develop Negotiation Limits Lead Change Management Engineer 78 Lead Engineer 80 Senior Engineering Service Engineer/Senior Technical Service Engineer 82 Senior Planning Executive 84 Senior Engineer 86 Technical Operations Manager 88 Manager 90 Programme Director 92 Communications Advocate Organisation s Interests Maintain Relationships with Stakeholders Develop People Lead Organisational Succession Planning, Capability Development and Employee Engagement Finance Endorse Financial and Treasury Management Policies, Systems, Budgets and Plans Set Organisation s Finance Philosophy and Strategies Innovation Lead and be Accountable for Innovation within the Organisation Knowledge Management Direct Knowledge and Information Management Strategies Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Establish Organisational Relationships and Lead Organisational Diversity Define Business Opportunities Develop and Drive Organisational Vision, Mission and Values Direct and Review Organisational Analysis Direct Organisational Strategies and Set Targets Steer Programmes Risk Management Endorse Risk Management Philosophy and Strategies Endorse the Principles of Corporate Governance and Compliance in the Organisation Set Risk Appetite and Risk Goals 67 68

37 Planning Assistant The Planning Assistant prepares sub-contract orders for outsourced repair works and checks the accuracy of invoices received in consultation with the purchasing departments. He/she processes warranty claims and resolves disputes in consultation with various departments, as required. The Planning Assistant also participates in continuous process improvement and problem-solving teams with internal departments in the organisation. S CATEGORY Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Project Manager Too Hin Wee Bombardier Aerospace Services Singapore Pte Ltd REALISING A LIFELONG PASSION For Too Hin Wee, a career in the Aerospace sector was a childhood dream come true. Since I was young, I ve wanted to pursue a career working with aircraft, he shares. Right after I completed my National Service in 1998, I joined a local airline company as a Trainee Aircraft Technician. I was posted to the Aircraft Interior Section (AIMS) to work on the furnishing of the cabin interior of a Boeing 744 jumbo jet, he recalls. Today, having spent at least 20 years in Aerospace, he shares that his childhood dream continues to hold strong. In fact, he is now more appreciative of the sector, not just for the opportunities that have come his way but also for the connections he has forged. Nothing compares to the people in this sector. It is always inspiring to meet and connect with fellow colleagues and friends, to talk with them and share knowledge and experience, he says warmly. Indeed, he adds that information sharing is useful, as the Aerospace sector is highly knowledge and skills-based, requiring years of experience to master in order to complete tasks with ease. The Skills Framework comes in handy to help structure the relevant skills within each career track and role. Apply Basic Lean Techniques in the Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace Perform Project Planning Apply Systems Perform Basic Safety Practices and Documentation His stay there extended over a decade. Finally, after spending almost 13 years with the organisation, he decided that it was time to take up a new challenge. In 2012, Bombardier began recruitment for their new business aircraft Service Centre in Singapore, he shares. Bombardier, as a business jet OEM Service Centre, was something new to me and presented an exciting opportunity to grow, he says, explaining his decision to work for the OEM. Knowledge of aircraft systems requires experience with handson troubleshooting, so one must be prepared to face challenges first-hand. To be in this sector, one needs to be committed for the long haul. He also shares that adaptability and good teamwork are equally critical. In Aerospace, daily operations are very dynamic, and plans can change quickly. Regular, effective communication with the team is essential in order to understand issues and identify the best solutions. The support we have from management helps us resolve even the toughest of challenges we are an incredibly lucky team, he shares. Finally, Hin Wee shares that one must be well-prepared to go the distance for a long, successful career within the sector. Knowledge of aircraft systems requires experience with hands-on troubleshooting, so one must be prepared to face challenges first-hand. To be in this sector, one needs to be committed for the long haul, he advises

38 Planning Supervisor The Planning Supervisor prepares sub-contract requisitions for outsourced repair works, processes and monitors repairs and warranties, and generates bills of materials. He/she plans maintenance works, releases and updates maintenance orders. He also schedules and conducts regular reviews with key vendors or sub-contractors. The Planning Supervisor also participates in continuous process improvement and problem-solving teams with other departments within the organisation. Controller/ Technical Operations Representative The Controller/Technical Operations Representative performs or supervises maintenance activities to ensure that work is conducted in an airworthy manner and meets the required quality standards. He/she provides advanced troubleshooting assistance to customers maintenance providers and liaises with engineering teams to resolve service difficulties. He provides recommendations for aircraft out of service for maintenance. He coordinates the clearing of minimum equipment list and deferral in the configuration deviation list with customers. He coordinates with the planning team to develop adequate maintenance requirements to meet customer requirements. S CATEGORY Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level He is responsible for the promotion and practice of a safety culture amongst the maintenance teams and participates in quality improvements activities. Assess Competence S CATEGORY Facilitate Workplace Learning Assess Competence Develop and Review Competency-Based Assessments Operations Planning Plan Resources to Meet Production Processes Develop On-the-Job Training Programmes Facilitate Effective Communication and Engagement at the Workplace Lead Team Leaders to Develop Business Strategies and Governance Management Facilitate Effective Work Teams Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Maintain Aeroplane Propeller (Advanced) Apply Basic Lean Techniques in the Workplace Perform Planning Apply Lean Thinking in the Workplace Supervise Work Improvement Processes Develop a Work Team Lead Workplace Communication and Engagement Apply Project Cost Management Techniques Apply Project Scope Management Techniques People Management Apply Project Time Management Techniques Implement Project Administration Processes Develop Personal Effectiveness at Supervisory Level Perform Project Planning Apply Systems Apply Eight Disciplines (8D) Methodology Problem-solving Approach Perform Basic Safety Practices and Documentation Apply Failure Mode and Effect Analysis (FMEA) Supervise Work Improvement Processes Apply Skill Implement Procedures 71 72

39 Controller/ Technical Operations Representative Engineering Service Engineer/ Technical Service Engineer S CATEGORY Specialised Processes Technical and Engineering Fundamentals Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Supervise Manufacturing Work for The Engineering Service Engineer/Technical Service Engineer supports operations by ensuring all engineering solutions are on schedule. He/she verifies the technical reports prepared by the various sections in the organisation and takes appropriate actions to resolve problems arising in consultation with respective original equipment manufacturer for customers. He provides technical support in the areas of structural, avionics, powerplant, system, interiors and defect analysis. He also provides direct and timely feedback to customers on troubleshooting procedures and maintenance recommendations. The Engineering Service Engineer/Technical Service Engineer manages maintenance support requests and participates in maintenance planning discussions to support the maintenance requirements and resolution of operational problems. He gathers in-service work progress data, customer requirements and feedback to identify marketing opportunities for the organisation. He conducts work improvement initiatives and programmes, and supports cost reduction efforts. S CATEGORY Assess Competence Develop and Review Competency-based Assessments Develop On-the-Job Training Programmes People Management Lead Team Leaders to Develop Business Strategies and Governance Management Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Implement Reliability Centred in Aviation Programme Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Supervisory Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Supervise Work Improvement Processes Apply Skill 73 74

40 Engineering Service Engineer/ Technical Service Engineer Planning Executive S CATEGORY Specialised Processes Technical and Engineering Fundamentals Implement Procedures Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) The Planning Executive monitors project status, and engages engineers and technicians to ensure adherence to timeline schedule. He/she establishes maintenance schedules including releasing work orders, maintaining work orders, monitoring maintenance work to ensure on-time delivery according to customers requirements. He also monitors and coordinates timely arrival of normal and aircraft on ground spares to meet flowchart targets. He liaises with customers, workshops and other relevant stakeholders for all maintenance planning matters. He carries out planning, provisioning and ordering of all spares and consumables, sources for vendors, develops supplier capabilities and carries out contract negotiation to support organisation s maintenance, repair and operations activities. The Planning Executive ensures continued competitiveness and improvement of existing processes by participating in problem-solving teams with internal departments. He also conducts training for new hires. S CATEGORY Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Supervise Manufacturing Work for Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Perform Planning Operations Planning Establish Organisational Planning and Scheduling of Production Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Supervisory Level Supervise Work Improvement Processes 75 76

41 Planning Executive Engineer S CATEGORY Supply Chain and Logistics Management Apply Skill Manage Project Costs Manage Project Procurement Manage Project Resources Manage Project Scope Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Inventory Management Manage Enterprise Resource Planning Manage Supply Chain Operations Manage Warehouse Operations Solve Problems using Operations Research Techniques The Engineer implements the organisation s Management System and Safety Management System to ensure compliance with regulatory and customers requirements. He/she conducts internal and or external quality, and Environment, Health and Safety audits and investigates work-induced defects. He ensures all repair work done on systems and components are in accordance with the original equipment manufacturer and organisation s prescribed procedures and standards, and ensures that non-conformances are tracked and rectification actions are taken. He oversees the visual inspection of all deliveries in accordance with stipulated inspection procedures, to ensure compliance with the purchase and repair requirements, and follow up on non-conformities. He performs root cause analysis and corrective actions, and ensures that preventive actions are implemented. The Engineer manages the organisation s technical publications, documentation control and ensures the updates to Airworthiness Directives, Service Bulletins, etc., are distributed to workshops or work centres as appropriate. The Engineer reviews and approves work instructions and standard operating procedures. S CATEGORY Supervise Manufacturing Work for Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Maintain Aeroplane Propeller (Advanced) Operations Production Develop Machine Health Monitoring Techniques Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Supervisory Level 77 78

42 Engineer Lead Engineer S CATEGORY Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Supervise Work Improvement Processes Apply Skill The Lead Engineer provides leadership to personnel supporting aircraft maintenance activities. He/she manages complex projects and develops project plans to accomplish maintenance functions in accordance with relevant technical data, original equipment manufacturer manuals and regulatory requirements. As a subject matter expert, he is responsible for implementing work instructions, quality control, preparation of documents and solutions to technical engineering issues. He also demonstrates awareness and understanding of Environment, Health and Safety and Safety Management System and works proactively to eliminate risks. He participates in technical and programme reviews, and ensures proper documentation of all technical data generated for assigned tasks are consistent and in compliance with engineering policies and procedures of the organisation, customers as well as the regulatory authorities. The Lead Engineer also embraces a continuous improvement culture. Apply ISO 9001 Management System to Audit Requirements Conduct Internal Audits on Management System Perform Geometric Dimensioning and Tolerancing S CATEGORY Manage Advanced Metrology and Assurance Manage System and Processes Develop and Review Competency-Based Assessments Review Advanced Metrology Systems to Determine Measurement Requirements Develop On-the-Job Training Programmes Technical and Engineering Fundamentals Apply Engineering Optics and Optical Metrology Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Formulate Reliable Programmes Manage Support Manage Technical Services Support Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Develop a Work Team Lead Workplace Communication and Engagement Image Processing and Industrial Vision Inspections Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) People Management Develop Personal Effectiveness at Managerial Level Develop a Management System Implementation Plan Supervise Manufacturing Work for Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement 79 80

43 Lead Engineer S CATEGORY Senior Engineering Service Engineer/ Senior Technical Service Engineer Technical and Engineering Fundamentals Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Maintain Aeroplane Propeller (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Design Safety and Risk Management in Engineering Develop a Management System Implementation Plan The Senior Engineering Service Engineer/Senior Technical Service Engineer is accountable for technical services and support matters on all day-to-day operations. He/she provides technical support in the areas of structural, avionics, powerplant, system, interiors and defect analysis. He is also responsible for following up with engineering evaluation or recommendation as appropriate, and liaising with various stakeholders for further technical advice and resolution as needed. He works closely with the in-house customer support personnel and customers on all engineering matters. The Senior Engineering Service Engineer/Senior Technical Service Engineer facilitates quality improvement activities, and also reviews and recommends publications for the in-house technical library. S CATEGORY Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Manage Technical Services Support Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Managerial Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement 81 82

44 Senior Engineering Service Engineer/ Senior Technical Service Engineer Senior Planning Executive S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures The Senior Planning Executive analyses contractual agreements, formulates maintenance plans in consultation with customer as appropriate, generates rolling forecast, and evaluates advanced costing processes and procedures to resolve issues and support activities. He/she generates performance reports and data to monitor or validate the maintenance progress. The Senior Planning Executive drives changes and continuous improvement using work improvement methodology to bring the organisation to the required standard. He drives continuous improvements on maintenance tasks for on-time delivery and man-hour savings, develops strategies and priorities for critical customer issues, facilitates problem-solving, leads in regular reviews with key suppliers and establishes best practices on process improvements to enhance productivity. The Senior Planning Executive is also responsible for developing and conducting training for new hires. Specialised Processes Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites S CATEGORY Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Operations Planning Establish Organisational Planning and Scheduling of Production Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Develop a Work Team Lead Workplace Communication and Engagement Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) People Management Develop Personal Effectiveness at Managerial Level Develop a Management System Implementation Plan Manage Process Improvement 83 84

45 Senior Planning Executive Senior Engineer S CATEGORY Apply Skills Manage Project Costs Manage Project Procurement Manage Project Manage Project Resources Manage Project Risk Manage Project Scope Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline The Senior Engineer develops the organisation quality system and manages internal or external supplier audits and certification. He/she also takes part in quality investigation, impact analysis and first article inspection processes. He oversees the technical library to ensure that the Organisation Exposition, Management System, Safety Management System and training manuals are updated. He sanctions alternative processes and tooling, and leads the implementation of new inspection technologies to achieve process, reliability and productivity improvements. The Senior Engineer is responsible for the training of new hires and ensures that individual proficiency levels are maintained. He drives continuous improvement through the use of process improvement tools. Implement Procedures S CATEGORY Supply Chain and Logistics Management Inventory Management Manage Enterprise Resource Planning Manage Supply Chain Operations Manage Warehouse Operations Solve Problems using Operations Research Techniques Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Develop a Management System Implementation Plan Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Maintain Aeroplane Propeller (Advanced) Operations Production Develop Machine Health Monitoring Techniques Develop a Work Team Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Managerial Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement 85 86

46 Senior Engineer Technical Operations Manager S CATEGORY Technical and Engineering Fundamentals Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Apply ISO 9001 Management System to Audit Requirements Conduct Internal Audits on Management System Perform Geometric Dimensioning and Tolerancing Manage Advanced Metrology and Assurance Manage System and Processes Review Advanced Metrology Systems to Determine Measurement Requirements Apply Engineering Optics and Optical Metrology Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factor Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Image Processing and Industrial Vision Inspections Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) The Technical Operations Manager oversees and provides guidance for maintenance, repair and inspection of aircraft. He/She supervises all maintenance personnel, and optimises utilisation of available manpower and other resources to meet functional, business, and organisational objectives. He manages technical personnel to accomplish maintenance functions in accordance with relevant technical data, original equipment manufacturer manuals and regulatory requirements. As a subject matter expert, he is responsible for developing work instructions, quality control, preparing documents and establishing solutions to technical engineering issues. He also demonstrates awareness and understanding of Environment, Health and Safety and Safety Management System and works proactively to eliminate risks. The Technical Operations Manager drives continuous improvement in the facility, individually or as part of a team that includes operations, quality and materials procurement personnel. He works with the operations team to develop and drive cost-saving measures. S CATEGORY Achieve Results Business Continuity Management Change Management Communications Develop People Innovation Knowledge Management Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Provide during Crisis Situations Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Lead Organisational Succession Planning, Capability Development and Employee Engagement Develop a Workplace Learning Plan Lead and be Accountable for Innovation within the Organisation Direct Knowledge and Information Management Strategies Design Safety and Risk Management in Engineering Develop a Management System (WSHMS) Implementation Plan Manage a Workplace Safety Management System (WSHMS) Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Formulate Reliable Programmes Maintain Aeroplane Propeller (Advanced) Manage Support Establish Organisational Relationships and Lead Organisational Diversity Develop and Drive Organisational Vision, Mission and Values 87 88

47 Technical Operations Manager Manager S CATEGORY Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes Manage System and Processes The Manager defines the quality assurance (control and inspection) standards of the organisation and also manages all quality assurance (control and inspection) personnel. He/she manages the development and review of the Organisation or Repair Station s quality system, Organisation Exposition, Safety Management System and training manual with reference to regulatory requirements and ensures compliance. The Manager manages the implementation of new inspection technologies to achieve process, reliability and productivity improvements and drives continuous improvement through the use of process improvement tools. He works closely with all functional departments to meet regulatory and customer requirements while establishing business strategies to support long term developments or demands. S CATEGORY Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Achieve Results Business Continuity Management Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Provide during Crisis Situations Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Change Management Lead Change Management Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Communications Develop People Advocate Organisation s Interests Manage Relationships with Stakeholders Lead Organisational Succession Planning, Capability Development and Employee Engagement Select Aerospace Materials and Hardware (Advanced) Design Safety and Risk Management in Engineering Develop a Workplace Learning Plan Innovation Lead and be Accountable for Innovation within the Organisation Knowledge Management Direct Knowledge and Information Management Strategies Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements Maintain Aeroplane Propeller (Advanced) Establish Organisational Relationships and Lead Organisational Diversity People Management Develop Personal Effectiveness at Managerial Level Develop and Drive Organisational Vision, Mission and Values 89 90

48 Manager Programme Director S CATEGORY Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes Apply ISO 9001 Management System to Audit Requirements Conduct Internal Audits on Management System Design Systems Manage System and Processes The Programme Director prioritises workload distribution, enforces workplace safety and health regulations, assures quality standards, and develops and oversees continuous improvement processes. He/She is responsible for the management of aircraft servicing and recovery operations, and implementation of maintenance programmes of facility and equipment. The Programme Director develops the operations budget and capital investment plans and manages the division within the approved budget. He coordinates with other departments on all matters to ensure the smooth operation of his division and on-time delivery to customers. The Programme Director coaches, counsels and appraises staff performance, resolves disciplinary matters, identifies manpower needs, as well as recruits, develops and motivates new hires and existing employees. S CATEGORY Achieve Results Business Continuity Management Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Provide during Crisis Situations Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Change Management Lead Change Management Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Communications Develop People Advocate Organisation s Interests Manage Relationships with Stakeholders Lead Organisational Succession Planning, Capability Development and Employee Engagement Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Innovation Lead and be Accountable for Innovation within the Organisation Select Aerospace Materials and Hardware (Advanced) Knowledge Management Direct Knowledge and Information Management Strategies Design and Lead Systems Design Safety and Risk Management in Engineering Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Develop a Management System Implementation Plan Manage a Workplace Safety Management System Apply Principles of Aviation Legislation Interpret Basic Foreign (FAA/EASA) Part 145 Regulation Requirements 91 92

49 Programme Director S CATEGORY Aircraft Engine/Component Technical and Engineering Fundamentals Formulate Reliable Programmes Manage Support Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Maintain Aeroplane Propeller (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Establish Organisational Relationships and Lead Organisational Diversity Develop and Drive Organisational Vision, Mission and Values Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes Manage System and Processes Design Safety and Risk Management in Engineering OCCUPATIONS PAGE Trainee Technician 96 General Worker/Operator 97 Store Assistant 98 Technician (Component Repair and Overhaul - Mechanical) 99 Technician (Engine/Engine Component Repair and Overhaul) 101 Technician (Component Repair and Overhaul - Avionics) 103 Planning Assistant 105 Senior Technician (Component Repair and Overhaul - Mechanical) 106 Senior Technician (Engine/Engine Component Repair and Overhaul) 108 Senior Technician (Component Repair and Overhaul - Avionics) 110 Planning Supervisor 112 Engineering Service Engineer/Technical Service Engineer 113 Repair Engineer/Process Engineer 115 Engineer (NDT Level 3) 117 Engineer 118 Planning Executive 120 Senior Engineering Service Engineer/Senior Technical Service Engineer 122 Senior Repair Engineer/Senior Process Engineer 124 Senior Engineer (NDT Level 3) 126 Senior Engineer 128 Senior Planning Executive 130 Operations Manager/Technical Manager 132 Manager 134 Senior Operations Manager/Senior Technical Manager 136 General Manager/Managing Director/Vice President (Accountable Manager)

50 Trainee Technician The Trainee Technician performs aircraft maintenance tasks under supervision, and in accordance with organisational procedures and safety precautions as specified. He/she assists the team leader to ensure all housekeeping tasks and requirements are maintained. The Trainee Technician also attends classroom and practical lessons as required, and sits for the requisite qualifying knowledge and practical tests. S CATEGORY Operations Production Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Cell Lead Suresh S/O Dakshnamoorthy Thales Solutions Asia Pte Ltd ADAPTING AND BUILDING A CAREER IN A NEW SECTOR Prior to embarking on his career at Thales, Suresh had worked in the Marine and Offshore sector with Keppel FELS for five years. With his work experience, as well as possessing a NITEC certificate in Electronics, he took a leap of faith and decided to join the Aerospace sector in search of a change in work environment, sector, and career prospects. His decision might have been deemed risky by many, but his efforts paid off. Today, he has progressed through the ranks to his current position as a Cell Lead at Thales, where his responsibilities include liaising with subordinates and management, to planning and making improvements to production flows to meet his organisation s targets. The drive to learn is something he credits his career successes to. After all, he says, he had absolutely no knowledge or experience of the aviation sector when Seek opportunities in every failure you face. I attribute my career to my willingness to learn. he first joined. In comparison, many of his peers had either a Diploma in Aerospace, or at least some related working experience. The real opportunity that kicked off his career in the sector came from his employer, Thales, who offered him the opportunity to receive training through skills upgrading courses. The Skills Framework provided additional guidance by offering information on relevant courses and skills for specific roles and functions within the sector. When I switched to Aerospace from Marine and Offshore, my greatest weakness was a lack of aviation knowledge. It was indeed a steep learning curve, but the courses allowed me to equip myself with the latest aviation knowledge, shares Suresh. As he became more knowledgeable, his confidence grew and he was soon promoted, entrusted with taking on greater responsibility. He soon realised, however, that he had another hurdle to clear in order to progress up the ranks. He now had to pick up managerial skills in addition to aviation knowledge. Again, the skills upgrading courses proved to be useful. I learned how to communicate with my peers more effectively and how to be a good people manager, shares Suresh. In pursuit of becoming a better manager and role model, he is currently studying for a Diploma in Commerce (Business Administration) and hopes to pursue a Degree in Management next year, a journey that he believes will open up greater prospects. To others who are contemplating a career switch, he has this to say: Seek opportunities in every failure you face. I attribute my career to my willingness to learn. Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply 5S Techniques Apply Continuous Process Improvement Techniques Apply Systems Apply Practices 95 96

51 General Worker/Operator Store Assistant The General Worker/Operator performs housekeeping tasks to meet the organisational requirements on ensuring work space efficiency and effectiveness. He/she takes instructions from his section lead and performs all general duties as required. The General Worker/Operator also assists in moving aircraft components, equipment and materials from the store to the respective work areas. The Store Assistant is responsible for updating stock levels in the inventory data system. He/she is aware of the importance of inventory control and maintains adequate stock levels to avoid overstocking and obsolescence/aged lots. He is conversant with the store layout, rotates stock in accordance with organisational guidelines to avoid wastage, and ensures handling and storage meet the required standards. S CATEGORY The Store Assistant ensures all areas of the stores are clean and tidy at all times. S CATEGORY Communicate and Relate Effectively at the Workplace Work in a Team Communicate and Relate Effectively at the Workplace Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Apply 5S Techniques Maintain Personal Presentation and Employability at Operations Level Apply Continuous Process Improvement Techniques Apply 5S Techniques Apply Systems Apply Continuous Process Improvement Techniques Apply Practices Apply Systems Perform General Housekeeping Duties to Maintain Clean Environment Apply Practices Perform Basic Safety Practices and Documentation 97 98

52 Technician (Component Repair and Overhaul - Mechanical) Technician (Component Repair and Overhaul - Mechanical) The Technician (Component Repair and Overhaul - Mechanical) performs maintenance, disassembles, inspects, repairs and overhauls, reassembles and tests aircraft systems and components, in accordance with relevant technical manuals and quality standards. He/she prepares system components in accordance with technical instructions and takes appropriate corrective actions to restore them to the required performance. The Component Repair and Overhaul Technician is also a technical resource person in the analysis of system failures when required. He keeps abreast of latest developments of related systems by updating himself through relevant manuals and other publications. He may also be authorised by the organisation to perform quality control and assist in Non-destructive Testing functions in accordance with organisational procedures. Control: He inspects parts received (from suppliers) for conformity to specifications as stated using CMM and/or manual gages required for accurate inspection checks and registers non-conformity as required. He monitors and ensures smooth flow of parts for inspection to avoid bottlenecks. He also maintains the organisation s technical library. He receives, inspects and documents incoming materials, spares and components, ensures specification conformity and proper storage in accordance to organisational requirements. He also performs despatch inspection, packs, prepares shipping documents and arranges delivery with transport companies to send the serviced items to their respective owners. Non-destructive Testing (Level 1): He maintains all non-destructive test equipment at their required functionality to perform the tests specified in the works instructions. He prepares and determines the acceptance of surface condition of parts and components prior to conducting the appropriate tests. He also liaises with engineering, inspection and other personnel as required to assist in researching and solving Non-destructive Testing process problems. S CATEGORY S CATEGORY Operations Production Specialised Processes Handle Common Measurement Instruments Operate Basic Measuring Devices Perform Dimensional and Geometric Measurements Set up and Operate Coordinate Measuring Machines Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply Basic Lean Techniques In The Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Perform Geometric Tolerance and Inspection Use Precision Measuring Equipment Maintain Composite Structures Perform Eddy Current Inspections (Basic) Perform Liquid Penetrant Inspections (Basic) Perform Magnetic Particle Inspections (Basic) Perform Radiographic Inspections (Basic) Perform Ultrasonic Inspections (Basic) Perform Welding Apply Practices Perform Basic Safety Practices and Documentation Apply Paint on Aircraft and Engine Components Maintain Aircraft Hydraulic Components Maintain Aircraft Landing Gears Maintain Aircraft Pneumatic Components Maintain Aircraft Wheels and Brakes Maintain Fuel Accessories Components Maintain Nacelle Mechanical Structures Maintain Sheet Metal Structures Perform Electrical Wiring Interconnection System Perform General Engine Workshop Practice

53 Technician (Engine/Engine Component Repair and Overhaul) Technician (Engine/Engine Component Repair and Overhaul) The Technician (Engine/Engine Component Repair and Overhaul) performs maintenance, disassembles, inspects, repairs and overhauls, reassembles and tests aircraft engine systems and components, in accordance with relevant technical manuals and quality standards. He/she prepares engine system components in accordance with technical instructions, cleans parts using chemical and mechanical processes as required, and takes appropriate corrective actions to restore them to the required performance. The Technician (Engine/Engine Component Repair and Overhaul) is also a technical resource person in the analysis of engine system failures when required. He keeps abreast of latest developments of related systems by updating himself through relevant manuals and other publications. He may also be authorised by the organisation to perform quality control and assist in Non-destructive Testing functions in accordance with organisational procedures. Control: He inspects parts received (from suppliers) for conformity to specifications as stated using CMM and/or manual gages required for accurate inspection checks and registers non-conformance as required. He monitors and ensures smooth flow of parts for inspection to avoid bottlenecks. He also maintains the organisation s technical library. He receives, inspects and documents incoming materials, spares and components and ensures specification conformity and proper storage in accordance to organisational requirements. He also performs despatch inspection, packs, prepares shipping documents and arranges delivery with transport companies to send the serviced items to their respective owners. Non-destructive Testing (Level 1): He maintains all non-destructive test equipment at their required functionality to perform the tests specified in the works instructions. He prepares and determines the acceptance of surface condition of parts and components prior to conducting the appropriate tests. He also liaises with engineering, inspection and other personnel as required to assist in researching and solving Non-destructive Testing process problems. S CATEGORY Apply Paint on Aircraft and Engine Components Clean Engine Parts Disassemble and Assemble Engines Inspect Engine Component Parts Maintain Aircraft Electrical Equipment and Accessories Maintain Sheet Metal Structures Perform Electrical Measurements Perform Electrical Terminations and Connections Perform General Workshop Practices Perform Hot Processes S CATEGORY Manufacturing Processes Operations Production Specialised Processes Repair Engine Parts (Machining) Repair Engine Parts (Plating) Repair Engine Parts (Polishing) Repair Engine Parts (Thermal spray) Handle, Inspect and Pack Engines and Components Rig and De-rig Engine for Tests Handle Common Measurement Instruments Operate Basic Measuring Devices Perform Dimensional and Geometric Measurements Set up and Operate Coordinate Measuring Machines Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply Basic Lean Techniques In The Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Perform Geometric Tolerance and Inspection Use Precision Measuring Equipment Perform Eddy Current Inspections (Basic) Perform Liquid Penetrant Inspections (Basic) Perform Magnetic Particle Inspections (Basic) Perform Radiographic Inspections (Basic) Perform Ultrasonic Inspections (Basic) Perform Welding Apply Practices Perform Basic Safety Practices and Documentation

54 Technician (Component Repair and Overhaul - Avionics) Technician (Component Repair and Overhaul - Avionics) The Technician (Component Repair and Overhaul - Avionics) performs maintenance, repair, modification and troubleshooting of aircraft electrical/electronic systems and components, in accordance with relevant technical manuals and quality standards. He/she takes appropriate corrective actions to restore the aircraft electrical/electronic systems and components to the required performance. The Avionics Technician is a technical resource person in the analysis of failures when required. He keeps abreast of latest developments of avionic systems by updating himself through relevant manuals and other publications. He may also be authorised by the organisation to perform quality control in accordance with organisational procedures. Control: He inspects parts received (from suppliers) for conformance to specifications and registers non-conformity as required. He monitors and ensures smooth flow of parts for inspection to avoid bottlenecks. He also maintains the organisation s technical library. He receives, inspects and documents incoming materials, spares and components and ensures specification conformity and proper storage in accordance to organisational requirements. He also performs despatch inspection, packs, prepares shipping documents and arranges delivery with transport companies to send the serviced items to their respective owners. S CATEGORY Apply Basic Lean Techniques In The Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Apply Practices Perform Basic Safety Practices and Documentation S CATEGORY Operations Production Maintain Aircraft Batteries Maintain Aircraft Communication Components Maintain Aircraft Electrical Equipment and Accessories Maintain Aircraft Instruments Maintain Aircraft Navigation and Radar Equipment Maintain Aircraft Sensing Components Perform Electrical Measurements Perform Electrical Terminations and Connections Perform Electrical Wiring Interconnection System Perform General Avionics Workshop Practice Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level

55 Planning Assistant The Planning Assistant prepares purchase orders for outsourced repair works and procurement, and checks the accuracy of invoices received in consultation with the purchasing departments. He/she submits warranty claims to Original Equipment Manufacturer (OEMs) and resolves disputes in consultation with various departments as required. The Planning Assistant also engages in continuous process improvement and participates in problem-solving teams with internal departments in the organisation. S CATEGORY Communicate and Relate Effectively at the Workplace Work in a Team Senior Technician (Component Repair and Overhaul - Mechanical) The Senior Technician (Component Repair and Overhaul - Mechanical) supervises a team of technicians to investigate faults and failures of related systems, and proposes appropriate remedial actions to restore them to required working order. He mentors and conducts training for trainee technicians of the same trades and also engages in continuous process improvement initiatives. He/she may also be authorised by the organisation to perform quality control/assurance and Non-destructive Testing functions in accordance with organisational procedures. (Fulfil Part SAR and AC 145-2(3) requirement) Control/Assurance: He supervises the visual inspection of all deliveries in accordance with stipulated inspection procedures to ensure compliance with the purchase and repair requirements, and ensures that non-conformance reports are filed when required. He conducts audits to ensure that all repair work done on systems and components is in accordance with the Original Equipment Manufacturer (OEM) and organisation s prescribed procedures and standards, and ensures that nonconformances are tracked and actions are taken to rectify them. Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply Basic Lean Techniques In The Workplace Apply Continuous Process Improvement Techniques Apply Lean Thinking in the Workplace He also assists in tool and equipment calibration, process reviews and supports continuous improvement process and initiatives. Non-destructive Testing (Level 2): He performs visual inspection and non-destructive testing of welds, forgings, casting and machined parts in accordance with organisational procedures, customers requirements and other contractual documents, and maintains accurate records of all inspection activities. He ensures that all Non-destructive Testing is carried out in accordance with quality standards as stated in respective manuals and also ensures compliance with the environmental and health safety standards. S CATEGORY Perform Project Planning Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Apply Systems Assess Competence Perform Basic Safety Practices and Documentation Facilitate Workplace Learning Apply Principles of Aviation Legislation Apply Paint on Aircraft and Engine Components Maintain Aircraft Hydraulic Components Maintain Aircraft Landing Gears Maintain Aircraft Pneumatic Components Maintain Aircraft Wheels and Brakes Maintain Fuel Accessories Components Maintain Nacelle Mechanical Structures Maintain Sheet Metal Structures Perform General Workshop Practices

56 Senior Technician (Component Repair and Overhaul - Mechanical) Senior Technician (Engine/Engine Component Repair and Overhaul) S CATEGORY Operations Production Specialised Processes Technical and Engineering Fundamentals Handle Common Measurement Instruments Operate Basic Measuring Devices Perform Dimensional and Geometric Measurements Plan Resources to Meet Production Processes Set up and Operate Coordinate Measuring Machines Use Hand Tools Facilitate Effective Communication and Engagement at the Workplace Facilitate Effective Work Teams Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level Apply Basic Lean Techniques In The Workplace Apply Lean Thinking in the Workplace Supervise Work Improvement Processes Perform Project Planning Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internal Audits on Management System Perform Calibration and Testing for Measuring Instruments Perform Geometric Tolerance and Inspection Perform Visual Testing Supervise Procedures Use Precision Measuring Equipment Perform Eddy Current Inspections (Advanced) Perform Liquid Penetrant Inspections (Advanced) Perform Magnetic Particle Inspections (Advanced) Perform Radiographic Inspections (Advanced) Perform Ultrasonic Inspections (Advanced) Perform Welding Perform Welding Inspections Perform Specialised Processes Maintain Composite Structures Apply Principles of Human Factors Perform Basic Safety Practices and Documentation Supervise Manufacturing Work for The Senior Technician (Engine/Engine Component Repair and Overhaul) supervises a team of technicians to investigate faults and failures of power plant systems and proposes appropriate remedial actions to restore them to required working order. He/she mentors and conducts training for trainee technicians of the same trades and also engages in continuous process improvement. He may also be authorised by the organisation to perform quality control/assurance and Non-destructive Testing functions in accordance with organisational procedures. (Fulfil Part SAR and AC 145-2(3) requirement) Control/Assurance: He supervises the receiving/visual inspection of all deliveries in accordance with stipulated inspection procedures to ensure compliance to the purchase and repair requirements and ensures that non-conformance reports are filed when required. He also formulates/performs inspection/process validation of aircraft parts/systems to ensure compliance with stipulated requirements. He conducts audits to ensure that all work/repairs done on systems and components are in accordance with the relevant technical data/ Original Equipment Manufacturer (OEM), organisation s prescribed procedures and standards, and ensures that non-conformances are tracked and actions are taken to rectify them. He also assists in tool and equipment calibration, process reviews and supports continuous improvement process and initiatives. Non-destructive Testing (Level 2): He performs visual inspection and non-destructive testing on aircraft parts, components, welds, forgings, casting and machined parts in accordance with organisational procedures, customers requirements and other contractual agreement, and maintains accurate records of all inspection activities. He ensures that all Non-destructive Testing is carried out in accordance with quality standards as stated in respective manuals and also ensures compliance with the environmental and health safety standards. S CATEGORY Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Assess Competence Facilitate Workplace Learning Apply Principles of Aviation Legislation Apply Paint on Aircraft and Engine Components Clean Engine Parts Disassemble and Assemble Engines Inspect Engine Component Parts Maintain Aircraft Electrical Equipment and Accessories Maintain Sheet Metal Structures Perform Electrical Measurements Perform Electrical Terminations and Connections Perform General Workshop Practices Perform Hot Processes Repair Engine Parts (Machining) Repair Engine Parts (Plating) Repair Engine Parts (Polishing) Repair Engine Parts (Thermal spray)

57 Senior Technician (Engine/Engine Component Repair and Overhaul) Senior Technician (Component Repair and Overhaul - Avionics) S CATEGORY Manufacturing Processes Operations Production Handle, Inspect and Pack Engines and Components Rig and De-rig Engine for Tests Handle Common Measurement Instruments Operate Basic Measuring Devices Perform Dimensional and Geometric Measurements Plan Resources to Meet Production Processes Set up and Operate Coordinate Measuring Machines Use Hand Tools Facilitate Effective Communication and Engagement at the Workplace Facilitate Effective Work Teams Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level The Senior Technician (Component Repair and Overhaul - Avionics) supervises a team of technicians to investigate faults and failures of related systems, and proposes appropriate remedial actions to restore them to required working order. The Senior Technician (Component Repair and Overhaul - Avionics) mentors and conducts training for trainee technicians of the same trades, and also engages in continuous process improvement. He/she may also be authorised by the organisation to perform quality control/assurance functions in accordance with organisational procedures. (Fulfil Part SAR and AC 145-2(3) requirement) Control/Assurance: He supervises the receiving/visual inspection of all deliveries in accordance with stipulated inspection procedures to ensure compliance to the purchase and repair requirements and ensures that non-conformance reports are filed when required. He also formulates/performs inspection/process validation of aircraft parts/systems to ensure compliance to stipulated requirements. He conducts audits to ensure that all work/repairs done on systems and components is in accordance with the relevant technical data/original Equipment Manufacturer (OEM), organisation s prescribed procedures and standards, and ensures that non-conformances are tracked and actions are taken to rectify them. He also assists in tool and equipment calibration, process reviews and supports continuous improvement process and initiatives. Apply Basic Lean Techniques In The Workplace Apply Lean Thinking in the Workplace S CATEGORY Supervise Work Improvement Processes Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Perform Project Planning Assess Competence Apply ISO 9001 Management System to Audit Requirements Facilitate Workplace Learning Apply Systems Conduct Internal Audits on Management System Perform Calibration and Testing for Measuring Instruments Perform Geometric Tolerance and Inspection Apply Principles of Aviation Legislation Supervise Procedures Use Precision Measuring Equipment Maintain Aircraft Batteries Maintain Aircraft Communication Components Specialised Processes Perform Eddy Current Inspections (Advanced) Perform Liquid Penetrant Inspections (Advanced) Perform Magnetic Particle Inspections (Advanced) Perform Radiographic Inspections (Advanced) Perform Ultrasonic Inspections (Advanced) Perform Welding Perform Welding Inspections Maintain Aircraft Electrical Equipment and Accessories Maintain Aircraft Instruments Maintain Aircraft Navigation and Radar Equipment Maintain Aircraft Sensing Components Perform Electrical Measurements Perform Electrical Terminations and Connections Perform Electrical Wiring Interconnection System (EWIS) Perform General Avionics Workshop Practice Technical and Engineering Fundamentals Apply Principles of Human Factors Perform Basic Safety Practices and Documentation Supervise Manufacturing Work for Operations Production Use Hand Tools Plan Resources to Meet Production Processes Facilitate Effective Communication and Engagement at the Workplace Facilitate Effective Work Teams

58 Senior Technician (Component Repair and Overhaul - Avionics) Planning Supervisor S CATEGORY Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level Apply Basic Lean Techniques In The Workplace Apply Lean Thinking in the Workplace Supervise Work Improvement Processes The Planning Supervisor prepares sub-contract requisitions for outsourced repair works, processes and monitors repairs and warranties and generates bill of materials. He/she plans maintenance works, releases and updates maintenance orders. He also schedules and conducts regular reviews with key vendors/sub-contractors. The Planning Supervisor also performs continuous process improvement and participates in problem-solving with other departments within the organisation. S CATEGORY Perform Project Planning Analytical, Conceptual and Evaluative Solve Problems and Make Decisions at Supervisory Level Apply ISO 9001 Management System to Audit Requirements Apply Systems Conduct Internals Audit on Management System Assess Competence Facilitate Workplace Learning Perform Calibration and Testing for Measuring Instruments Supervise Procedures Technical and Engineering Fundamentals Apply Principles of Human Factors Operations Planning Plan Resources to Meet Production Processes Perform Basic Safety Practices and Documentation Supervise Manufacturing Work for Facilitate Effective Communication and Engagement at the Workplace Facilitate Effective Work Teams Apply Emotional Competence to Manage Self and Team at the Workplace Develop Personal Effectiveness at Supervisory Level Apply Basic Lean Techniques In The Workplace Apply Lean Thinking in the Workplace Supervise Work Improvement Processes Apply Project Cost Management Techniques Apply Project Scope Management Techniques Apply Project Time Management Techniques Implement Project Administration Processes Perform Project Planning Apply Systems Perform Basic Safety Practices and Documentation

59 Engineering Service Engineer/ Technical Service Engineer Engineering Service Engineer/ Technical Service Engineer The Engineering Service Engineer/Technical Service Engineer supports operations by ensuring all engineering solutions are on schedule. He/she verifies the technical reports prepared by the various sections in the organisation and takes appropriate actions to resolve problems arising in consultation with respective Original Equipment Manufacturer (OEMs)/customers. He also provides direct and timely feedback to customers on troubleshooting procedures and maintenance recommendations. The Engineering Service Engineer/Technical Service Engineer manages maintenance support requests, participates in maintenance planning discussions to support the maintenance requirements and the resolution of operational problems. He gathers in-service work progress data, customer requirements and feedback to identify marketing opportunities for the organisation. He also conducts cost reduction efforts and participates in quality improvement activities. S CATEGORY Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes S CATEGORY Technical and Engineering Fundamentals Implement Procedures Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engines (Advanced) Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Select Aerospace Materials and Hardware (Advanced) Perform Aerospace Practices (Advanced) Supervise Manufacturing Work for People Management Lead Team Leaders to Develop Business Strategies and Governance Management Perform General Workshop Practices Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Supervisory Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Supervise Work Improvement Processes Apply Skill

60 Repair Engineer/Process Engineer Repair Engineer/Process Engineer The Repair Engineer/Process Engineer coordinates with engineering and other divisions to establish the materials, processes and specifications for use with fabrication, rework and repairs. He/she ensures that all repair tasks are performed in compliance with Original Equipment Manufacturer (OEMs) repair manuals, approved maintenance specifications and documented in accordance with organisational and regulatory requirements. He embraces a continuous improvement culture through conducting cost reduction and process improvement projects. He provides engineering support and also develops appropriate instructional materials to elevate the skill of existing technicians, and train new hires. S CATEGORY Specialised Processes Implement Procedures Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations S CATEGORY Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Assess Competence Apply Principles of Electrical Fundamentals (Advanced) Develop and Review Competency-Based Assessments Apply Principles of Electronic Fundamentals (Advanced) Develop On-the-Job Training Programmes Apply Principles of Gas Turbine Engine (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Manage Support Develop a Work Team Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Supervise Manufacturing Work for Lead Workplace Communication and Engagement People Management Develop Personal Effectiveness at Supervisory Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Supervise Work Improvement Processes Apply Skill

61 Engineer (NDT Level 3) Engineer The Engineer (NDT Level 3) ensures that the organisational Non-destructive Testing (NDT) inspection systems meet regulatory requirements and all NDT inspections comply with EN 4179/NAS 410/NADCAP/OEM as appropriate and customers requirements. He/she performs NDT on products, monitors results of NDT for trends and corrective actions, and conducts quality audits to ensure compliance to Engineering Standards Manual and NDT requirements. The NDT (Level 3) Engineer conducts relevant training to NDT personnel in the organisation to maintain their knowledge currency. The Engineer implements the organisation s Management System and Safety Management System to ensure compliance with regulatory and customers requirements. He/she conducts internal/external quality and EHS audits, and investigates work-induced defects. He ensures all repair work done on systems and components are in accordance with the Original Equipment Manufacturer (OEM), organisation s prescribed procedures and standards, and ensures that non-conformances are tracked and actions are taken to rectify them. He oversees the visual inspection of all deliveries in accordance with stipulated inspection procedures to ensure compliance with the purchase and repair requirements, and he ensures follow-up on non-conformities. S CATEGORY Assess Competence Develop and Review Competency-based Assessments Develop On-the-job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management He performs root cause analysis and corrective action, and ensures that preventive actions are implemented. The Engineer manages the organisation s technical publications, and documentation control, and ensures updates to Airworthiness Directives and Service Bulletins are distributed to workshops/work centres as appropriate. The Engineer reviews and approves work instructions and standard operating procedures, provides guidance, training and coaching to Inspectors, and conducts airworthiness related training when required. He may also be authorised by the organisation in accordance with procedures acceptable by the Authority to certify aircraft components for release to service. S CATEGORY Develop a Work Team Lead Workplace Communication and Engagement Assess Competence Develop and Review Competency-based Assessments People Management Develop On-the-job Training Programmes Develop Personal Effectiveness at Supervisory Level Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Maintain Aeroplane Propeller (Advanced) Manage Process Improvement Operations Production Develop Machine Health Monitoring Techniques Develop a Work Team Lead Workplace Communication and Engagement Supervise Work Improvement Processes People Management Apply Skill Implement Procedures Specialised Processes Manage Non-destructive Testing Operations (NDT Level 3) Develop Personal Effectiveness at Supervisory Level Supervise Manufacturing Work for

62 Engineer Planning Executive S CATEGORY Technical and Engineering Fundamentals Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Supervise Work Improvement Processes Apply Skill Apply ISO 9001 Management System to Audit Requirements Conduct Internal Audits on Management System Perform Geometric Dimensioning and Tolerancing Manage Advanced Metrology and Assurance Manage System and Processes Review Advanced Metrology Systems to Determine Measurement Requirements Apply Engineering Optics and Optical Metrology Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Human Factors Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Image Processing and Industrial Vision Inspections Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) The Planning Executive monitors project status, and engages engineers and technicians to ensure adherence to timelines. He/she establishes maintenance schedules including releasing work orders, maintaining work orders and monitoring maintenance work to ensure on-time delivery according to customers requirements. He also monitors and coordinates timely arrival of normal and AOG spares to meet flowchart targets. He liaises with customers and workshops for all maintenance planning matters. He carries out planning, provisioning and ordering of all spares and consumables and conducts sourcing of vendors, develops supplier capabilities and carries out contract negotiation to support organisation s MRO activities. The Planning Executive ensures continued competitiveness and improvement of existing processes by participating in problem-solving teams with internal departments. He also conducts training for new hires. S CATEGORY Operations Planning People Management Assess Competence Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Establish Organisational Planning and Scheduling of Production Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Supervisory Level Develop a Management System (WSHMS) Implementation Plan Manage a Workplace Safety Management System (WSHMS) Supervise Manufacturing Work for Supervise Work Improvement Processes

63 Planning Executive S CATEGORY Senior Engineering Service Engineer/ Senior Technical Service Engineer Supply Chain and Logistics Management Apply Skill Manage Project Costs Manage Project Procurement Manage Project Resources Manage Project Scope Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Manage Inventory Manage Enterprise Resource Planning Manage Supply Chain Operations Managing Warehouse Operations Solve Problems using Operations Research Techniques Supervise Manufacturing Work for The Senior Engineering Service Engineer/Senior Technical Service Engineer is accountable for all technical services and support matters and provides technical support to all operations including process improvement, troubleshooting and functional testing. He/she is also responsible for following up with engineering evaluation/recommendation, liaising with Original Equipment Manufacturer (OEMs) for further technical advice and resolution as needed and communicating with in-house customer support personnel and customers on engineering matters. The Senior Engineering Service Engineer/Senior Technical Service Engineer facilitates cost reduction efforts and quality improvement activities. He also reviews relevant technical publications and drives adoption of recommendations as necessary. S CATEGORY Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes People Management Lead Team Leaders to Develop Business Strategies and Governance Management Manage Technical Services Support Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Managerial Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement

64 Senior Engineering Service Engineer/ Senior Technical Service Engineer Senior Repair Engineer/Senior Process Engineer S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures The Senior Repair Engineer/Senior Process Engineer provides leadership to all personnel engaged in repair activities which may include composite and welding. He/she develops and reviews repair procedures, and ensures all repair tasks are performed in compliance with relevant technical data, OEM s repair manuals and documented in accordance with organisational and regulatory requirements. He embraces a continuous improvement culture and also leads in reviews of composite repair and welding procedures. S CATEGORY Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Propulsion (Advanced) Formulate Reliable Programmes Manage Support Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Develop a Work Team Lead Workplace Communication and Engagement Select Aerospace Materials and Hardware (Advanced) People Management Develop Personal Effectiveness at Managerial Level Develop a Management System Implementation Plan Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement

65 Senior Repair Engineer/Senior Process Engineer Senior Engineer (NDT Level 3) S CATEGORY Specialised Processes Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Apply Design Techniques for Advanced Composites Apply Failure Analysis for Composites Apply Repair Techniques for Composites Formulate Weldment Requirements Manage Welding Operations The Senior Engineer (NDT Level 3) manages the organisational Non-destructive Testing (NDT) inspection systems to meet regulatory requirements and ensures all NDT inspections comply with EN 4179/NAS 410/NADCAP/OEM as appropriate and customer requirements. He/she oversees NDT processes and ensures that all shipments of finished components are in compliance with all requirements. He develops special process control plans, as well as manages and maintains equipment and operator certification programmes. He monitors results of NDT for trends and corrective actions, and conducts quality audits to ensure compliance to Engineering Standards Manual and NDT requirements. The Senior Engineer (NDT Level 3) conducts relevant training to NDT personnel in the organisation to maintain their knowledge currency. S CATEGORY Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Develop and Review Competency-Based Assessments Develop On-the-Job Training Programmes Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Gas Turbine Engine (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) People Management Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Managerial Level Develop a Management System Implementation Plan Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement

66 Senior Engineer (NDT Level 3) Senior Engineer S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures The Senior Engineer develops the organisation quality system and manages internal/external supplier audits and certification. He/she also takes part in quality investigation, impact analysis and first article inspection processes. He oversees the technical library ensuring the Organisation Exposition, Management System, Safety Management System and training manual are updated. He sanctions alternative processes and tooling, and leads the implementation of new inspection technologies to achieve process, reliability and productivity improvements. The Senior Engineer is responsible for the training of new hires and ensures that individual proficiency levels are maintained. He drives continuous improvement through use of process improvement tools. Specialised Processes Manage Non-destructive Testing Operations (NDT Level 3) Develop a Management System Implementation Plan He may also be authorised by the organisation in accordance with procedures acceptable by the Authority to certify aircraft components for release to service. (Fulfil Part SAR and AC 145-2(3) requirement) S CATEGORY Operations Production People Management Develop and Review Competency-based Assessments Develop On-the-Job Training Programmes Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Aviation Legislation Maintain Aeroplane Propeller (Advanced) Develop Machine Health Monitoring Techniques Develop a Work Team Lead Workplace Communication and Engagement Develop Personal Effectiveness at Managerial Level Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement

67 Senior Engineer Senior Planning Executive S CATEGORY Apply Skill Manage Project Manage Project Resources Manage Project Risk Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Apply ISO 9001 Management System to Audit Requirements Conduct Internals Audit on Management System Manage System and Processes Perform Geometric Dimensioning and Tolerancing Review Advanced Metrology Systems to Determine Measurement Requirements The Senior Planning Executive analyses contractual agreements, formulates maintenance plans through consultation with customers as appropriate, generates rolling forecast, and evaluates advanced costing processes and procedures to resolve issues and support activities. He/she generates performance reports and data to monitor/validate the maintenance progress. The Senior Planning Executive drives changes and continuous improvement using work improvement methodology to bring the organisation to the required standards. He drives continuous improvements on maintenance tasks for on-time delivery and man-hour savings, and develops strategies and priorities for critical customer issues. He participates in problem-solving, leads in regular reviews with key suppliers and establishes best practices on process improvements to enhance productivity. The Senior Planning Executive is also responsible for developing and conducting training for new hires. S CATEGORY Technical and Engineering Fundamentals Apply Engineering Optics and Optical Metrology Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Develop and Review Competency-based Assessments Develop On-the-job Training Programmes Apply Principles of Digital Techniques (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Lead Team Leaders to Develop Business Strategies and Governance Management Apply Principles of Human Factors Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Propulsion (Advanced) Operations Planning Establish Organisational Planning and Scheduling of Production Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Image Processing and Industrial Vision Inspections Develop a Work Team Lead Workplace Communication and Engagement Select Aerospace Materials and Hardware (Advanced) Perform Aerospace Practices (Advanced) People Management Develop Personal Effectiveness at Managerial Level Develop a Management System Implementation Plan Design Safety and Risk Management in Engineering Manage Process Improvement

68 Senior Planning Executive Operations Manager/Technical Manager S CATEGORY Supply Chain and Logistics Management Apply Skill Manage Project Costs Manage Project Procurement Manage Project Manage Project Resources Manage Project Risk Manage Project Scope Manage Project Stakeholder Relations Manage Project Team Manage Project Timeline Implement Procedures Inventory Management Manage Enterprise Resource Planning Manage Supply Chain Operations Managing Warehouse Operations Solve Problems using Operations Research Techniques Develop a Management System Implementation Plan The Operations Manager/Technical Manager oversees and provides guidance for maintenance, repair and overhaul of aircraft components. He/she manages the assignment of technicians as necessary to accomplish maintenance functions in accordance with Original Equipment Manufacturer (OEMs) manuals and regulatory requirements. He supervises all maintenance personnel, and optimises utilisation of available manpower and other resources to meet functional, business and organisational objectives. As a subject matter expert, he is responsible for approving work instructions, quality control, repair and test documents, establishing solutions to technical engineering issues, troubleshooting and repairing complex test equipment, and conducting root cause analysis. He also demonstrates awareness and understanding of Environment Health and Safety/Safety Management System and works proactively to eliminate risks. The Operations Manager/Technical Manager drives continuous improvement in the facility, individually or as part of a team that may include operations, quality and materials procurement personnel. He works with the operations team to develop and drive cost saving measures. S CATEGORY Achieve Results Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Business Continuity Management Change Management Communications Develop People Innovation Knowledge Management Provide during Crisis Situations Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Lead Organisational Succession Planning, Capability Development and Employee Engagement Develop a Workplace Learning Plan Lead and be Accountable for Innovation within the Organisation Direct Knowledge and Information Management Strategies Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Formulate Reliable Programmes Manage Support Manage Technical Services Support

69 Operations Manager/Technical Manager Manager S CATEGORY People Management Technical and Engineering Fundamentals Establish Organisational Relationships and Lead Organisational Diversity Develop Personal Effectiveness at Managerial Level Develop and Drive Organisational Vision, Mission and Values Apply Eight Disciplines Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes Manage System and Processes Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Design Safety and Risk Management in Engineering The Manager defines the quality assurance of the organisation and also ensures that the technical qualification of personnel meets regulatory requirements. He/she manages the development and review of the organisation/repair station s quality system, Organisation Exposition, Safety Management System and training manual, with reference to the regulatory requirements and ensures compliance. He works closely with all functional departments to meet regulatory and customer requirements while establishing business strategies to support long-term developments/demands. The Manager manages the implementation of new inspection technologies to achieve process, reliability and productivity improvements and drives continuous improvement through the use of process improvement tools. S CATEGORY Achieve Results Business Continuity Management Change Management Communications Develop People Innovation Knowledge Management Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Provide during Crisis Situations Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Lead Organisational Succession Planning, Capability Development and Employee Engagement Develop a Workplace Learning Plan Lead and be Accountable for Innovation within the Organisation Direct Knowledge and Information Management Strategies Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance People Management Establish Organisational Relationships and Lead Organisational Diversity Develop Personal Effectiveness at Managerial Level Develop and Drive Organisational Vision, Mission and Values

70 Manager S CATEGORY Apply Eight Disciplines (8D) Methodology Problem-solving Approach Apply Failure Mode and Effect Analysis (FMEA) Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes Apply ISO 9001 Management System to Audit Requirements Conduct Internal Audits on Management System Design Systems Manage System and Processes Senior Operations Manager/ Senior Technical Manager The Senior Operations Manager/Senior Technical Manager leads and oversees the operation of his/her division ensuring all maintenance activities such as assembly, disassembly, functional test of the systems and components are performed in accordance with Original Equipment Manufacturer (OEMs) technical manuals, organisational and regulatory requirements. He ensures that all warranty claims are investigated, validated and followed up as deemed necessary. He holds regular technical coordination meetings with operators to keep abreast of work scope requirements. The Senior Operations Manager/Senior Technical Manager also develops and oversees continuous improvement processes. S CATEGORY Achieve Results Business Continuity Management Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Provide during Crisis Situations Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Change Management Communications Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Apply Principles of Electronic Fundamentals (Advanced) Apply Principles of Gas Turbine Engine (Advanced) Develop People Lead Organisational Succession Planning, Capability Development and Employee Engagement Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Innovation Lead and be Accountable for Innovation within the Organisation Select Aerospace Materials and Hardware (Advanced) Knowledge Management Direct Knowledge and Information Management Strategies Design and Lead Systems Design Safety and Risk Management in Engineering Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Develop a Management System Implementation Plan Manage a Workplace Safety Management System Formulate Reliable Programmes Manage Support Establish Organisational Relationships and Lead Organisational Diversity Develop and Drive Organisational Vision, Mission and Values

71 Senior Operations Manager/ Senior Technical Manager General Manager/ Managing Director/ Vice President (Accountable Manager) S CATEGORY Manage Process Improvement Apply Skill Plan, Manage and Control Projects Steer Programmes The General Manager/Managing Director/Vice President (Accountable Manager) ensures all maintenance tasks are carried out by the organisation and meet the airworthiness requirements. He/she also establishes the organisation s safety and quality policies as stipulated by the regulatory authorities, and oversees the progress of remedial actions, review of safety and quality issues. The General Manager/Managing Director/Vice President (Accountable Manager) is responsible for the operational management of the facilities, and he provides directions and decisions to meet customer service, regulatory standards and compliance requirements. His duties include ensuring necessary finance, manpower resources and availability of facilities for the performance of the maintenance tasks. Manage System and Processes S CATEGORY Technical and Engineering Fundamentals Apply Principles of Aerodynamics (Advanced) Apply Principles of Aircraft Aerodynamics, Structures and Systems (Advanced) Achieve Results Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results Apply Principles of Digital Techniques (Advanced) Apply Principles of Electrical Fundamentals (Advanced) Apply Principles of Electronic Fundamentals (Advanced) Business Continuity Management Endorse Business Continuity Framework, Strategies, Policies and Plans Provide during Crisis Situations Apply Principles of Gas Turbine Engine (Advanced) Business Negotiation Direct Negotiation Policies and Develop Negotiation Limits Apply Principles of Propulsion (Advanced) Apply Principles of Turbine Aeroplane Aerodynamics, Structure and Systems (Advanced) Perform Aerospace Practices (Advanced) Select Aerospace Materials and Hardware (Advanced) Change Management Communications Lead Change Management Advocate Organisation s Interests Maintain Relationships with Stakeholders Design Safety and Risk Management in Engineering Develop People Lead Organisational Succession Planning, Capability Development and Employee Engagement Finance Endorse Financial and Treasury Management Policies, Systems, Budgets and Plans Set Organisation s Finance Philosophy and Strategies Innovation Lead and be Accountable for Innovation within the Organisation Knowledge Management Direct Knowledge and Information Management Strategies Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance Establish Organisational Relationships and Lead Organisational Diversity Define Business Opportunities Develop and Drive Organisational Vision, Mission and Values Direct and Review Organisational Analysis Direct Organisational Strategies and Set Targets Steer Programmes Risk Management Endorse Risk Management Philosophy and Strategies Endorse the Principles of Corporate Governance and Compliance in the Organisation Set Risk Appetite and Risk Goals

72 Notes Manufacturing OCCUPATIONS PAGE Trainee Process Technician 142 General Worker/Operator 143 Store Assistant 144 Process Technician (Engine Build/Machining/ Control/Non-Destructive Testing (Level 1)) 145 Planning Assistant 147 Process Specialist/Team Leader (Engine Build/Machining/ Control/Non-Destructive Testing (Level 2)) 148 Planning Supervisor 150 Manufacturing Engineer/Production Engineer 151 Engineer (NDT Level 3) 153 Engineer 154 Planning Executive 156 Senior Manufacturing Engineer/Senior Production Engineer 158 Senior Engineer (NDT Level 3) 160 Senior Engineer 161 Senior Planning Executive 163 Operations Manager/Manufacturing Manager/Production Manager 165 Manager 167 Senior Operations Manager/Senior Manufacturing Manager/Senior Production Manager 169 General Manager/Managing Director/Vice President (Accountable Manager)

73 Trainee Process Technician The Trainee Process Technician is required to perform manufacturing and housekeeping tasks under close supervision. He/she is required to conform to all company procedures and safety precautions as specified. S CATEGORY Operations Production Use Hand Tools Communicate and Relate Effectively at the Workplace Work in a Team Adapt to Change Apply Emotional Competence to Manage Self at the Workplace Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Engineering Manager Lim Wee Long UTC Aerospace Systems LIFELONG LEARNING AT ANY AGE Lim Wee Long spent close to two decades carving out his career in the Aerospace sector a journey that has led him to his current role where he manages the New Product Introduction (NPI) process. Working with various stakeholders, he drafts business cases to improve processes and product reliability. His role is a key driver for the sector, as he works to provide justification for businesses (both new and existing) to expand their operations in Singapore. It requires the ability to look at things from different perspectives and unique angles, as well as the ability to communicate effectively; two skills he picked up as a result of his commitment to lifelong education and skills upgrading. Over the years, he has progressed up the ranks in his career, and has earned both a Bachelor s and Master s degree while working full-time. Wee Long recalls that he decided to join the sector because of its stability and maturity, as well as the growth potential it offers. The work is well-governed by procedures, and supported by technical data, he shares. While pursuing his academic qualifications, he gained a deeper understanding of the sector s characteristics as well. The concepts shared in the classroom came to life in his everyday work, and going through his academic coursework regularly opened up new ways of solving problems at work. Wee Long shares that the Skills Framework provides an overview of the career progression pathways in the Aerospace sector as well as the depth and breadth of knowledge and skills required. He encourages individuals who are looking to invest in skills training and career planning to make good use of it. Apply 5S Techniques Apply Continuous Process Improvement Techniques Apply Systems Apply Practices At the end of the day, you are likely to link what you learn back to what you are doing at work. A good understanding of important concepts will play an important part in career growth. At the end of the day, you are likely to link back what you learn to what you are doing at work. A good understanding of concepts will play an important part in career growth, he adds. He observes that the landscape is always evolving. The ability to adapt to a changing environment is key to succeeding in this sector, he says. Patience and communication will go far. Be serious about your work, as it involves the lives of many passengers just do your best and all will be well, he shares