ANNEXURE I QUESTIONNAIRE FOR HOTEL INDUSTRY

Transcription

1 ANNEXURE I QUESTIONNAIRE FOR HOTEL INDUSTRY Respected sir/madam, This survey is a part of research work to analyze the gap between hotel management education and industry expectations. The data collected through this questionnaire will be used strictly for academic purpose. Kindly provide the information requested below. 1. Name of the respondent: 2. Name of the Hotel: 3. Department: 4. Designation: 5. Sex: Male Female 6. Experience with the hotel industry: 7. Educational Qualification: 8. Do you feel that your hotel liaises frequently with the hotel management institutes in the city? Yes No 9. Which factors do you consider while selecting an employee? Enthusiasm Willingness Dedication Commitment Soft skills Technical skills Industry knowledge Personality Communication skills Qualification Experience Others 10. Which skills do you think was the most important for your own career development? Communication skills Using initiative skills Human relation skills Food and beverage skills Problem solving skills Self management skills Rooms division skills Others specify. 1

2 11. While selecting candidates which do you prefer? Private institute degree / diploma University degree / diploma in Hotel Management AICTE approved diploma / degree Others specify 12. Does your hotel / chain have any campus connect programme for better relations / frequent interactions with the academia? Yes Kindly share details No Do you think a programme like this would be useful / mutually beneficial 13. In a five point scale how much rating do you expect a candidate to score during the interview (1 = lowest score and 5 = highest score). Please tick the appropriate box. S.No. Factors Commitment 2 Willingness to learn 3 Knowledge of the industry 4 Team work 5 Enthusiasm 6 Dedication 7 Soft skills 8 Technical Skills 9 Problem solving skills 10 Time management skills 11 Classroom training 12 Practical training 14. Rank the factors according to their importance with respect to employability in 4 / 5 star hotels. S.No. Factors Rank 1 Commitment 2 Willingness to learn 3 Knowledge of the industry 2

3 4 Team work 5 Enthusiasm 6 Dedication 7 Soft skills 8 Technical Skills 9 Problem solving skills 10 Time management skills 11 Classroom training 12 Practical training 15. Give your opinion on the following statements: S.No Statement Agree Neutral Disagree 1 An internship or a collaborative education programme may help students career in the hotel industry 2 The career expectations of the students are understood differently by the educators and managers in the hotel industry 3 A government recognized (university, AICTE, government) certificate in hotel management is an important criterion when you are selecting a new employee 4 Work experience is more important than degree qualification for a prospective employee to perform as per industry requirements. 5 Students selected through campus require further training. 6 Industry can contribute more actively in the curriculum design 7. The hotel management educators know the industry well 16. Suggest initiatives to increase industry participation to benefit students and make them industry ready:. Thank you for your co-operation 3

4 ANNEXURE II QUESTIONNAIRE FOR HOTEL MANAGEMENT STUDENTS Dear Students, This survey is a part of research work to analyze the gap between hotel management education and industry expectations. The data collected through this questionnaire will be used strictly for academic purpose. Kindly provide the information requested below. 1. Name of the student: 2. Name of the institute: 3. Sex: Male Female 4. Name of the course studied: 5. Period of the course (in years): 6. Percentage of training received: Classroom training Practical training 7. Frequency of training sessions: 8. Reason for choosing this course: Passion Career Glamour Last resort 9. Do you intend to follow a career related to the hotel industry after completing the course? Yes Not sure No 1

5 10. Do you think that the hotel management educators know about the hotel industry well? Yes Not sure No 11. Do you have campus recruitment? Yes No 12. On the job training as a part of your course is: Compulsory Optional No on-the-job training 13. What do you think will be your entry level at your first job after completion of course? Entry level Management trainee Department supervisor Department manager Others please specify. 14. What do you think the Human Resource Department considers as important factors for a new employee? Knowledge of the industry Personality Technical skills Qualifications Experience Others please specify. 15. Which of the following factors are important to possess as an employee in the hotel industry? Knowledge of the industry Personality Technical skills Qualifications Experience Attitude Commitment Others please specify. 16. List some initiatives with industry institute liaison at your college: 2

6 17. Suggest initiatives to increase industry participation to benefit students and make them industry ready:. 18. Give your opinion on the following statements: S.No Statement Agree Neutral Disagree 1 There is a high level of industry institute liaison 2 The curriculum is in sync with what the industry expects 3 Faculty with industry experience are more effective in class 4 Hotel industry is a growing industry with many career opportunities 5 Work experience is more important than a degree qualification 6 A Hotel management course of a specific period is equal to work experience of that same period 7 There are benefits for an employee having a hotel management course certificate in the hotel industry 19. As a student of Hotel Management Course, rate yourself on the following factors on a five point scale. (1 = lowest score and 5 = highest score). Please tick the appropriate box. S.No. Factors Commitment 2 Willingness to learn 3 Knowledge of the industry 4 Team work 5 Enthusiasm 6 Dedication 7 Soft skills 8 Technical Skills 9 Problem solving skills 3

7 10 Time management skills 11 Classroom training 12 Practical training 20. Rank the factors according to their importance with respect to employability in 4 / 5 star hotels. S.No. Factors Rank 1 Commitment 2 Willingness to learn 3 Knowledge of the industry 4 Team work 5 Enthusiasm 6 Dedication 7 Soft skills 8 Technical Skills 9 Problem solving skills 10 Time management skills 11 Classroom training 12 Practical training Thank you for your co-operation 4

8 ANNEXURE III QUESTIONNAIRE FOR FACULTY 1. Name of the faculty: 2. Name of the institute you teach at: 3. Sex: Male / Female 4. Experience in years: industry ; Academics. 5. Have you switched over from industry to academics? Please provide reasons for the same. 6. Educational Qualification: (please tick whichever is appropriate) 4 year BHMCT / 3 year BSc. HS / Diploma in Hospitality Management / Others, specify Masters in ; Doctorate in ; Others pls. specify. 7. Subjects taught by you: 8. Hospitality management courses run by your institute: Name of the course 4 years BHMCT 3 years BSC-HS Diploma in HM Others, please specify Available in the institute (write yes / no) Class room training (in percentage) Practical training (in percentage) 9. Specialisation available in the course: (please specify) 10. Does the course include compulsory industry training: Yes / No 11. If yes, Please provide details:

9 Period of training: ; Type of Hotel: 12. Do you have campus recruitment: Yes / No 13. Percentage of students employed through campus recruitment from your institute: (Specialisation wise) a. b. c. d. 14. How frequently is the curriculum revised: 15. According to you think is there is a gap between the educated and the employable candidate: Yes / No 16. If yes, suggest remedies to bridge the gap. 17. What do you think the human resource department consider while recruiting a new employee: (Tick whichever is applicable) Knowledge of the industry / Personality / Technical skills / Qualifications / Experience / Others, Pls. specify. 18. Which of the following factors are important for an employee in the hospitality industry: (Tick whichever is applicable) Enthusiasm / Dedication / Commitment / Willingness to learn / Hard working / Determination / Technical Skills / Attitude / Sincerity / others, Pls. specify. 19. Provide your opinion on the following statements: (Tick the appropriate box) S. Statement No. 1 The curriculum is in sync with what the industry expects 2 Faculty with industry experience are more effective in teaching Strongly Agree Agree Neutral Disagree Strongly Disagree

10 3 Students take up Hospitality Management courses as a last resort and not as a career opportunity 4 The tenure of practical on the job training should be increased in order to improve the employability ratio 5 There is sufficient interaction between the industry and the faculty 6 Workshops / seminars / conferences should be conducted frequently by combining both the industry and the academicians in order to reduce the gap 7 Hotel management educators are well aware about the hospitality industry 8 A hospitality management degree is beneficial for an candidate at the entry level and also for promotional purposes in the hospitality industry. 9 There is a high level of industry institute liaison 10 There is a need to restructure the syllabus in order to produce more employable candidates 20. Please list some initiatives with industry institute liaison during your tenure at the college:

11 21. According to you, how can the faculty update themselves with the industry developments? 22. According to you, what are the reasons for the failure of the students in getting good opening in reputed star hotel chains? 23. What initiatives would you suggest to increase industry participation to benefit students and make them more industry ready? 24. In a five point scale, rate your students on the following employability factors on the basis of their performance during the course: (1 being the lowest rating and 5 being the highest rating) Five Point Scale Factors High level of commitment 2. Willingness to perform / learn 3. General knowledge of the industry 4. Team work 5. Enthusiasm 6. Dedication 7. Communication skills

12 8. Co-ordination skills 9. Leadership skills 10. Technical skills 11. Human resource management 12. Food and beverage skills 13. Problem solving capability 14. Housekeeping management 15. Time management 16. Presentation skills 17. Others, specify (This survey is for my research purpose only. Confidentiality of the inputs will be ensured) Thank you for your opinion and your valuable time **************

13 ANNEXURE IV QUESTIONNAIRE FOR HOTEL MANAGEMENT INSTITUTES Respected sir/madam, This survey is a part of research work to analyze the gap between hotel management education and industry expectations. The data collected through this questionnaire will be used strictly for academic purpose. Kindly provide the information requested below. 1. Name of the institute: 2. Courses offered: 3. Total number of students in the final year: 4. Percentage of students recruited through campus: Year Total recruitment 5 Category Hotels 4 category Hotels Less than 4 Category Hotels Other industries **** Thank you for your co-operation ****

14 ANNEXURE - V College Code Total No. of Students in the Final Year ( ) Total 5 STUDENTS RECRUITED THROUGH CAMPUS Students recruited through campus (In Percentage) < 4 Other s Total 5 A B C D E F G H I J K L M N O Total AVG < 4 Other s Total 5 4 < 4 Other s 3 YRS AVG (Source: Field Work)

15 ANNEXURE VI LIST OF HOTELS Sr. No. Hotel name Authoritative Body 1 Vivanta by Taj - Blue Diamond MOT & FHRAI 2 The O hotel MOT & FHRAI 3 Hotel Aurora Towers MOT & FHRAI 4 Deccan Rendezvous MOT & FHRAI 5 Central Park Hotel MOT & FHRAI 6 Seasons Service apartments MOT & FHRAI 7 Le Meidien, Pune FHRAI 8 Sun n Sand Pune FHRAI 9 Four Points by Sheraton FHRAI 10 Hotel Parc Estique FHRAI 11 Hotel Sagar Plaza FHRAI 12 The Central Park Hotel FHRAI 13 Hyatt Pune Self declared/campus recruiters 14 Westin Pune Self declared/campus recruiters 15 Novotel, Pune Self declared/campus recruiters 16 Radisson Blue Hotel Self declared/campus recruiters 17 J W Marriott Self declared/campus recruiters 18 Royal Orchid Golden Suites Self declared/campus recruiters 19 HHI Self declared/campus recruiters 20 The Gordon House Self declared/campus recruiters 21 The Pride Self declared/campus recruiters 22 Ramee Grand Self declared/campus recruiters 23 The Centurion Hotel Self declared/campus recruiters 24 Citrus Hotel Self declared/campus recruiters 25 Fortune Inn Exotica Self declared/campus recruiters 26 Fortune INN Jukaso Self declared/campus recruiters 27 Park Ornate Self declared/campus recruiters 28 Courtyard by Marriott, City Centre Self declared/campus recruiters 29 ibis Pune Self declared/campus recruiters 30 St. Laurn Hotel Self declared/campus recruiters 31 VITS Pune Self declared/campus recruiters 32 Holiday Inn Self declared/campus recruiters 33 Centurion Inn Self declared/campus recruiters 34 Citiotel Self declared/campus recruiters 35 Coccoon Hotel Self declared/campus recruiters

16 36 Formule 1 Self declared/campus recruiters 37 Golden emerald Self declared/campus recruiters 38 Ashish Plaza Self declared/campus recruiters 39 Basil Hotel Self declared/campus recruiters 40 Hotel Ivy Studio Self declared/campus recruiters 41 Le Royce Self declared/campus recruiters 42 The Oakwood Premier, Pune Self declared/campus recruiters 43 Courtyard by Marriott, Hinjewadi Self declared/campus recruiters 44 The Gateway Hotel Self declared/campus recruiters 45 Sayaji Self declared/campus recruiters 46 Courtyard by Marriott, Chakan Self declared/campus recruiters 47 Corinthian Self declared/campus recruiters 48 The Leela group* Self declared/campus recruiters 49 The Oberoi group* Self declared/campus recruiters 50 ITC Welcome group* Self declared/campus recruiters 51 Hyatt Regency Self declared/campus recruiters 52 Double Tree by Hilton Self declared/campus recruiters 53 E Square Hotel Self declared/campus recruiters 54 Grand Exotica Business Hotel Self declared/campus recruiters 55 Lemon Tree Self declared/campus recruiters 56 Gordon House Self declared/campus recruiters 57 Fort Jadhavgadh Self declared/campus recruiters 58 Coronet Self declared/campus recruiters *leading hotel groups which are top recruiters but have only offices in Pune MOT - Ministry of Tourism ( ) FHRAI - Federation of Hotel and Restaurant Association of India ( )

17 ANNEXURE VII SCOPE FOR FURTHER RESEARCH 1. Attrition rate of the employees of the hotel industry. 2. Work life balance of employees of the hotel industry. 3. Effectiveness of training program through pre and post training evaluation which will identify the skill gap and suggest measures to fill the gap. 4. Effectiveness of training pedagogies in hotel management. 5. A department wise study of skill gaps.