Case Study Egyptian Cascade Training Model. (For Hospitality Workforce Development)
|
|
- Julius Summers
- 6 years ago
- Views:
Transcription
1 Case Study Egyptian Cascade Training Model (For Hospitality Workforce Development)
2 Page 2 Egyptian Cascade Training Model Document: Letter received from His Excellence, Mr. Hisham Zaazou, Minister of Tourism.
3 Photo from left to right: Ossama Gamal Aboulnour, Deputy Director, Egyptian Tourism Federation; Mr. Husein Badran, Counselor of the Minister of Tourism; and Mr. Ed Kastli, Vice President of International Sales, Educational Institute For the past sixty years, the American Hotel & Lodging Educational Institute (AHLEI), the non-profit education and training arm of the American Hotel & Lodging Association (AH&LA), has diligently worked with several different partners globally to develop several regions to their full hospitality workforce potential. With a keen eye to the future, AHLEI works with government entities, including workforce agencies, prison programs, hotels, clubs, casinos, cruise lines, academia, USA military branches, and private sectors, in delivering new project initiatives that address the training and education demands in the hospitality and tourism sectors. The talent and diversity of our professional staff members is a source of pride. With both the professional skills and in-depth knowledge, our approach is to research, evaluate, select and implement preferred solutions by drawing on our core competencies in areas such as hospitality learning and training solutions, professional certification, and marketing promotion and development. The expertise and experience that AHLEI has gained in 60 years has been distilled into a pragmatic approach that can assist countries in expanding their hospitality and tourism standards, thus impacting their regional development and economic integration. This case study was written in collaboration by Elizabeth Johnson, Senior Public Relations & Marketing Manager, and Ed Kastli, Vice President of International Sales. Edited by Brenda L. Vazquez, Senior Vice President of Marketing, and Yana Keyzerman, Instructional Designer. It was prepared using company information, interviews, and factual numbers; and its intention was to provide material for training and class discussion through publication. AHLEI conducted interviews with instrumental officers behind the success of this project within the Egyptian Tourism Federation (ETF), AHLEI s Master Licensee in Egypt: Mr. Husein Badran, Counselor of The Minister of Tourism & ETF for Human Resources Development & Training, and Mr. Ossama Gamal AboulNour, CHT, Deputy Director Human Resources Development & Training & Studies. Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision making. The authors do not intend to illustrate either effective or ineffective handling of a workforce development and/or training and learning situation. Egyptian Cascade Training Model Page 1
4 Large-Scale Hospitality Training Case Study: Egyptian Cascade Model Summary The American Hotel & Lodging Educational Institute (AHLEI) has successfully implemented what is now referred to as the Egyptian Cascade Model of training hotel workers in several countries. This model evolved from a hospitality training project, originally funded by the United States Agency for International Development (USAID) in 2002 in partnership with AHLEI s master licensee, the Egyptian Tourism Federation (ETF) in Egypt, and was designed to produce a qualified workforce for the Egyptian hotel and tourism industry. Using this proven technique, AHLEI works with area hospitality organizations to identify and train a select group of master trainers, who earn the Certified Hospitality Trainer (CHT ) designation. These trainers in turn train department trainers, who earn either the Certified Hospitality Department Trainer (CHDT ) designation or the Certified Hospitality Supervisor (CHS ) designation. Professionals in both of these groups then train line-level workers at local hotel sites. In this way, training cascades through all levels of a hospitality organization, ensuring a continuum of consistent, measurable training. This training approach generates local workforce development skills and provides sustainable training with both immediate and long-term results for the local hospitality community. This document will outline the history of the program in Egypt, the rationale behind the training model, the challenges and obstacles encountered, and the components required to implement the model successfully in other areas. Page 2 Egyptian Cascade Training Model
5 The Hospitality Training Cascade Model in Egypt Originally funded by USAID (United States Agency for International Development) in 2002 in partnership with the ETF, with $3 million,, this hospitality training project was designed to develop a qualified workforce for the Egyptian hotel and tourism industry. The main purpose of the project was to enhance the international competitiveness of the Egyptian hotel industry by providing a quality, focused training and certification program for hotel owners and/or managers, developed by AHLEI. ETF, through its Human Resources Development & Training Unit, selected 20 individuals with hotel backgrounds to become master trainers. These trainers had experience in front desk operations, food and beverage operations, and housekeeping. The master trainers attended a workshop delivered by AHLEI master trainers from the US and went through the CHT program in three days. They then were taken through the CHDT program and line-level skills guide program (three-day program), which they would be delivering to department trainers from selected properties. The department trainers then in turn delivered the line-level training to the employees at their property in three areas: front desk, food & beverage server, and housekeeper. The hospitality training project was designed to develop a qualified workforce for the Egyptian hotel and tourism industry. The following resources were used for training: CHT instructor material and study guides for the master trainers. CHDT instructor materials for the master trainers to learn the instruction for training the department trainers. Skills guides for training the linelevel employees; master trainers were introduced to the skills guide programs and were instructed to incorporate the programs into the train the trainer program for the department trainers. Supervisory Skill Builders workbooks were used to develop quality supervisors. When the programs were completed, the supervisors had the option of applying for the CHS or CHDT certification after meeting the qualifying time. Line-level employees were also given the opportunity to achieve the respective line-level certification. During the first phase, , the cascade model was used to train the following number of hospitality professionals: 20 Master Trainers (CHT ) 500 Department Trainers (CHDT ) 8000 Line-level Employees ETF has mandated and enforced the cascade training model to the hospitality industry in Egypt, and hotels now have to book ahead of time to train their staff. Since its inception, the training program has grown and expanded to include thousands of hospitality employees. Egyptian Cascade Training Model Page 3
6 Since 2002, ETF has trained 139,269 line-level employees, and 3,194 CHDTs using AHLEI programs. Program participation has grown over the past decade to: Phase 1 Phase 2 August 2002 to March 2004 July 2005 to May 2007 June 2007 to July 2012 August 2012 to December 2014* 9,755 participants 16,094 participants 80,486 participants 32,934 participants Since 2002, ETF has developed 139,269 line-level employees, and 3,194 CHDTs using the Educational Institute s programs.* The program was very successful from the beginning as hotels started experience the difference compared to before and after the training. Customer service standards in all hospitality areas were elevated considerably, and by 2010 Egypt was the most competitive country in Africa in terms of global tourism with 14 million international tourists (up from 5.5 million tourists in 2000) and generating 13.6 billion dollars in 2010 (up from 2.9 billion dollars in 1998); the travel and tourism sector employing 12% of Egypt s workforce. *As of December 31, Key Training Pieces to the Cascade Model The cascade model is built around several of the American Hotel & Lodging Educational Institute s professional certifications, which are awarded to hospitality professionals who meet certain time in position qualifications and pass a proctored examination. With the cascade training model, local trainers are selected to go through the top-level CHT program and are then responsible for training the next levels of staff. CHT Property Trainer CHDT Front Desk Trainer Housekeeping Trainer Food & Beverage Trainer Line-Level Front Desk Representative Front Desk Representative Guestroom Attendant Guestroom Attendant Restaurant Server Restaurant Server Page 4 Egyptian Cascade Training Model
7 Certified Hospitality Trainer (CHT ) The Certified Hospitality Trainer designation recognizes and validates the knowledge and skills possessed by property-level training executives or directors, or department heads at a hospitality company. Successful candidates demonstrate mastery of training concepts such as instructional design, assessing training needs, measuring and evaluating training, mentoring, hourly employee orientation, and management development and executive education. With the cascade training model, local trainers are selected to go through the top-level CHT program and are then responsible for training the next levels of staff. Certified Hospitality Department Trainer (CHDT ) Property trainers can t be everywhere. It is important that each department have its own trainers who can deliver targeted functional skills training within their particular area of responsibility. Successful department trainers must have effective communication techniques as well as knowledge of practical skills. Certified Hospitality Supervisor (CHS ) Line-level employees are often promoted to supervisory positions because they show an understanding of the many skills needed to keep a shift or department functioning smoothly. Supervisory job skills may include: scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; making decisions and judgment calls while performing daily duties; and providing input on hiring and firing decisions within a department. Line-Level Training and Certification Hospitality skills certification for hospitality employees brings the professional clout of AHLEI s certification programs to the people who are on the frontlines with guests. AHLEI offers designations for those who work in food and beverage, guest service, and housekeeping positions. Assessing skills and knowledge and recognizing employee achievement through certification builds confidence and encourages employees to make hospitality a career. Egyptian Cascade Training Model Page 5
8 Regional Mobile Trainers Phase 1 Phase 2 Funded by USAID Government Funded $3 Million $15 Million Phase 1 introduced the cascade training method, which was delivered as a pilot for the training process, and introduced to 3 governorates. Phase 2 relied on developing 49 regional mobile trainers who were able to reach 12 more governorates. During Phase 2, the Human Resources Development and Training unit of the ETF developed other programs to serve other ranks in the Egyptian hospitality and sectors. 89,065 trainees received other national and international certificates in other programs. Page 6 Egyptian Cascade Training Model
9 Challenges for Egyptian Hospitality and Tourism Education According to ETF, challenges stemming from governmental policies concerning education and training made it difficult for individuals to get the training they needed to prepare for careers in hospitality. These included: deficiency and inadequacy of educational outputs, incompatible education and tourism structures, and maldistribution of tourism education and training providers. Other difficulties included: absence of a national skills development system absence of training awareness at the national level absence of a workforce accreditation system young people s avoidance of the sector due to distorted cultural beliefs adaptation of linear instead of cluster development plans Other challenges stemmed from tourism sector policies, such as: inadequacy of the current workforce due to long halt in training absence of training awareness at the corporate and operational level weakness of training capacity of tourism establishments investors lack of participation in education and training projects, particularly in remote governorates labor instability due to high turnover employment of unqualified employees to cut costs Before the cascade training program began, there was almost no training available for lodging and tourism. Eight-five percent of properties were not conducting in-house training, and there was a void in the teaching of skills to new employees. In addition, limited budgets made it difficult for individual properties to develop and deliver their own programs. There was a need for a high quality, cost effective, public-private partnership to take the lead in making hospitality training a priority. Quality of service has risen there are fewer guest complaints, lower turnover, and higher revenue for properties. Egyptian Cascade Training Model Page 7
10 Success through Partnership and Collaboration The Tourism Training Council partnership model features collaboration between the Ministry of Tourism, ETF, the ETF Human Resources Development and Training Section, AHLEI, Cornell University, AmidEast, International Development Ireland Limited (IDI), and local consultants and trainers. The cascade training model using AHLEI s training and certification programs was one key program aimed at workforce skills development. Other projects and programs undertaken by the Tourism Training Council included apprenticeship programs, higher education reform, training centers of excellence, and a National Skills Standards Project (NSSP) focusing on four tourism clusters (hotel services, food and beverage service, food production, and inbound tourism). The ETF worked closely with the Ministry of Tourism to recruit for the program and to help reinforce that this project would result in positive outcomes for hospitality organizations. To deliver the program, the country was divided into four regions, with each region under the supervision of an inspector. Processes included: Foundation of tourism educational and training centers correlated with number of inhabitants in labor-exporting governorates Coordination of efforts with the sectorial tourism committee to change tourism education from supply driven to demand driven Coordination of efforts with faculties and institutes to develop outputs that match labor market needs Photo from left to right: Mr. Joseph A. McInerney, former President of the American Hotel & Lodging Association (AH&LA), Mr. Hisham Zaazou, Tourism Minister of Egypt, Ms. Brenda L. Vazquez, Senior Vice President of Marketing, American Hotel & Lodging Educational Institute,, and Mr. Ed Kastli, AHLEI Vice President of International Sales, American Hotel & Lodging Educational Institute. Page 8 Egyptian Cascade Training Model
11 Egyptian hospitality training efforts have also focused on upgrading professional skills for hospitality and tourism sector employees through: implementation of comprehensive training programs for all employments levels in all 12 tourism governorates building training capacities of tourism establishments use of available training capacities and upgrading their outputs cooperation with international education and training bodies (AHLEI, Cornell, IDI) encouraging private training providers to participate in the national training process motivating tourism businesses to invest in education and training The scalability of this program can be adapted to the training needs of any hotel, group of hotels, country or region. Over the past decade, implementation of the cascade training model created a very positive image for the Egyptian hospitality industry. There has been an upgrade in the quality of practical, onthe-job training in hotels. Quality of service has risen there are fewer guest complaints, lower turnover, and higher revenue for properties. The program ensures that employees acquire needed competencies and skills, with a focus on quality. Initial reluctance and wariness about the training model gave way as hotels found that the program delivered highly-qualified people who were able to perform in jobs at top-level properties such as IHG, Four Seasons, and Sheraton. Now there is a waiting list of properties who want to participate. The key to this positive image of the program is working with reputable associations, using solid materials, and getting cooperation throughout the process, which leads to positive results. Globalizing the Egyptian Cascade Model of Hospitality Training Since its implementation in Egypt, AHLEI has introduced the cascade model in Armenia, Albania, Palestine, Nigeria, Azerbaijan, Colombia, and the Caribbean s through the Organization of American States (OAS). The scalability of this program can be adapted to the training needs of any hotel, group of hotels, country or region. AHLEI can assist with the implementation of this training model through collaboration with area hospitality associations, governmental agencies, and ministries of tourism, academic institutions, or other workforce development bodies. For further information, contact the American Hotel & Lodging Educational Institute s international sales division at internationalsales@ahla.com, or call
12 Expanded Program The Egyptian Tourism Federation (ETF) expanded the program to include the following line-level skills and positions: Front Office Skills Development Food & Beverage Skills Development Food Safety (HACCP) Housekeeping Skills Development Stewarding Skills Development Hospitality Leadership Skills Development Lodging Security Officer Upon completion of the course, employees receive a certificate of completion ADV02ENGE
Michael E. Nalley Curriculum Vita
Michael E. Nalley 9907 Universal Blvd Orlando, FL. 32819 PH: (602) 471-5947 EM: mike.nalley@ucf.edu EDUCATION: Ph.D. Degree, Business Administration, Northcentral University, 2014 Concentration: Business
More informationE- Learning Course Descriptions
E- Learning Course Descriptions FINANCE & ACCOUNTING Accounting for Club Operations#366 As its name suggests, this accounting course focuses on the unique issues involved in accounting for a private club.
More informationPreparing for Career Success in Hospitality and Tourism
CAREER CLUSTERS FOCUSING Preparing for Career Success in Hospitality and Tourism Career Clusters Prepare All Students for College, Technical Training and Careers Career Clusters prepare learners of all
More informationOpportunity Profile. Executive Director, VIU Initiatives Trust
Opportunity Profile Executive Director, VIU Initiatives Trust Page 1 Opportunity Profile Executive Director, VIU Initiatives Trust The Location Nanaimo is a city of approximately 90,000 residents, located
More informationReport of External Evaluation and Review
Report of External Evaluation and Review ACI Operations NZ Limited trading as O-I New Zealand Milestone Centre Not Yet Confident in educational performance Not Yet Confident in capability in self-assessment
More informationTalent Development Nominations
Organizations For Profit Talent Development Initiatives Excellence to Workforce Effectiveness The steady, corporate-wide growth of Community Bank complemented by the investment and integration of enhanced
More informationHotel and Tourism Institute (HTI)
Hotel and Tourism Institute (HTI) The Hotel and Tourism Institute (HTI), formerly the Hospitality Industry Training and Development Centre (HITDC), is a member of Vocational Training Council (VTC) Group.
More informationUK Gender Pay Gap Report 2018
UK Gender Pay Gap Report 2018 Our Commitment At Marriott International we pride ourselves on our people-first culture, which has consistently been an enabler of our business success, and has earned us
More informationI. Apprenticeship Basics What is Registered Apprenticeship? How is an apprenticeship different from other job training, education and
I. Apprenticeship Basics... 2 1. What is Registered Apprenticeship?... 2 2. How is an apprenticeship different from other job training, education and work-based training programs?... 2 3. Is an apprenticeship
More informationPosition No. Job Title Supervisor s Position Regional Manager, Staffing Regional Director, Staffing
1. IDENTIFICATION Position No. Job Title Supervisor s Position 04-00018 Regional Manager, Staffing Regional Director, Staffing Department Division/Region Community Location Human Resources Regional Staffing
More informationDirector, Education, Policy and Planning
Director, Education, Policy and Planning VP Education Posting: A18-07 Closing Date: April 15, 2018 Position Type: Continuing Workload: Full-time Start Date: ASAP ORGANIZATIONAL OVERVIEW Camosun College
More informationIPMA-CANADA INTERNATIONAL CERTIFICATION PROGRAM IPMA-CP (IN TRAINING) IPMA-CP IPMA-ACP IPMA-EX IPMA-CE
IPMA- Canada INTERNATIONAL PROGRAM IPMA-CP (IN TRAINING) IPMA-CP IPMA-ACP IPMA-EX IPMA-CE INTERNATIONAL PROGRAM is a national human resource management association whose mission is to promote excellence
More informationVirginia Retirement System
Virginia Retirement System Our Vision To be the trusted leader in the delivery of benefits and services to those we serve. Our Core Values Act with Integrity as we perform our role and represent VRS. Display
More information2018 UK Gender Pay Gap Report
2018 UK Gender Pay Gap Report Introduction Our commitment Understanding gender pay reporting vs. equal pay Awards and recognition Our UK gender pay results as of April 2018 Conclusion Key findings from
More informationBuild a better business GREAT SERVICE IS YOUR BEST ADVERTISEMENT.
H Build a better business GREAT SERVICE IS YOUR BEST ADVERTISEMENT. Hospitality is all about people. Whether you re providing accommodation, food or drinks, the hospitality business is all about looking
More informationQuality Training for Business Professionals
Quality Training for Business Professionals business and industry services QUINEBAUG VALLEY COMMUNITY COLLEGE The growth of a successful business comes from the growth of its people. QVCC offers quality
More informationCommonwealth Corporation Chief Financial Officer Boston, MA
Commonwealth Corporation Chief Financial Officer Boston, MA EXECUTIVE SUMMARY The Commonwealth Corporation, a public-private corporation focused on workforce development, youth development, economic development,
More informationHUMAN RESOURCES DIRECTOR
HUMAN RESOURCES DIRECTOR SALARY RANGE: Based on experience FLSA: Exempt LOCATION: Boston, MA CONTACT: jobs@naca.com BENEFITS: Excellent single/family health, vision and dental PPO, 70% employer contribution
More informationTraining Resources for Dislocated Workers
Training Resources for Dislocated Workers Your Presenter Mike Amidon Program Director College of Continuing Education, University of MN Responsible for these certificates: Project Management Business Analysis
More informationAPPRENTICESHIPS DELIVERED BY LIFETIME TRAINING: ADDING VALUE TO YOUR BUSINESS
APPRENTICESHIPS DELIVERED BY LIFETIME TRAINING: ADDING VALUE TO YOUR BUSINESS SUSTAINABLE SKILLS ARE VITAL IN HELPING YOUR BUSINESS ACHIEVE LONG-TERM ADVANTAGES AND GROWTH. APPRENTICESHIPS CAN OFFER AN
More informationCreating Opportunities, Supporting Communities. Emani Wilson. AHLEF Empowering Youth Program Graduate, Front Desk Agent, Concord Hospitality
Creating Opportunities, Supporting Communities. Emani Wilson AHLEF Empowering Youth Program Graduate, Front Desk Agent, Concord Hospitality We in the hotel industry are committed to providing opportunities
More informationApprenticeship Program
Apprenticeship Program HANDBOOK $ Earn. Learn. Succeed. 1 CONGRATULATIONS ON TAKING CHARGE OF YOUR CAREER! Welcome to the Barnes Group Apprenticeship Program! This program helps you take charge of your
More informationMANITOBA TOURISM EDUCATION COLLEGE. Food and Beverage Server. Front Desk Clerk. Line Cook. Housekeeping Room Attendant. Retail Sales Associate
Food and Beverage Server Front Desk Clerk Line Cook Housekeeping Room Attendant Retail Sales Associate Bartender & Food and Beverage Server MANITOBA TOURISM EDUCATION COLLEGE About The Manitoba Tourism
More informationGENERAL MANAGER JOB DESCRIPTION
GENERAL MANAGER JOB DESCRIPTION REPORTS TO: VP/Regional Director of Operations CLASSIFICATION: Exempt GENERAL MANAGER A person in a HOTEL GENERAL MANAGER position is responsible for consistently delivering
More informationlocal authorities employing apprentices in care
local authorities employing apprentices in care An evolving workforce As the economic climate evolves, the world of employment is changing. Local authorities and public sector organisations therefore need
More informationIPMA-Canada Certification Program
Program IPMA-CP (In Training) IPMA-CP IPMA-ACP IPMA-EX IPMA-CE International Personnel Management Association Canada 3333 333 Program IPMA-Canada is a national human resource management association whose
More informationJOB DESCRIPTION. Job Summary
JOB DESCRIPTION TITLE REPORTS DIRECTLY TO SUPERVISING KEY RELATIONSHIPS WITH F&B Manager Director of F&B Palm Court Manager & Team Restaurant Manager & Team In Room Dining Team Smith & Whistle Manager
More informationNCWorks:Workforce Solutions. for Your Business
NCWorks:Workforce Solutions for Your Business North Carolina Business Climate and Workforce Development 2 What is the NCWorks Commission? Overarching Goal Statewide workforce development goal that by 2025,
More informationBAR LOUNGE MANAGER. At least five years in related field required or combination of experience and education.
BAR LOUNGE MANAGER JOB SUMMARY Directs and organizes the activities of the bar and lounge to maintain high standards of beverage quality, service and marketing to maximize profits through outstanding customer
More informationReport of External Evaluation and Review
Report of External Evaluation and Review Serco New Zealand Training Limited Not Yet Confident in educational performance Not Yet Confident in capability in self-assessment Date of report: 22 September
More informationProgress Report to the
Division of Human and Organizational Development Progress Report to the Board of Trustees May 5, 2009 Presenter: Denys Blell Vice Chancellor for Human and Organizational Development Human and Organizational
More informationThe state of Kansas has two workforce training programs to offset a company's training costs:
Kansas The state of Kansas has two workforce training programs to offset a company's training costs: Kansas Industrial Training (KIT) Kansas Industrial Retraining (KIR) Companies creating new jobs may
More informationPRODUCT SHOWCASE. American Hotel & Lodging Association. American Hotel & Lodging Educational Institute
showcase product PRODUCT SHOWCASE American Hotel & Lodging Association Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AHLA) is the sole national association
More informationState College of Florida, Manatee-Sarasota Job Description
Job Description Job Title: Reports to: Vice President, Academic Affairs FLSA Status: Exempt Level: 218 Position Class: Job Summary: This position is responsible for the direction and administration of
More informationHospitality Management
Hospitality Management The Hospitality Management curriculum prepares individuals to understand and apply the administrative and practical skills needed for supervisory and managerial positions in hotels,
More information(407) Education
VICKI LAVENDOL vicki.lavendol@ucf.edu (407) 903-8050 Education Master of Business Administration 2003 CRUMMER GRADUATE SCHOOL OF BUSINESS AT ROLLINS COLLEGE, Winter Park, Florida Master of Arts degree
More informationEMPLOYMENT OPPORTUNITIES
EMPLOYMENT OPPORTUNITIES The National Social Security Fund (NSSF) is positioning itself to be the Social Security Provider of Choice in Uganda. With our shared purpose of being the Social Security Provider
More informationEarn an average Income of $1,000/ weekend based on 2 day program and 10 participants attending the program.
What is a WaterART Master Trainer? WaterART Master Trainer is an independent contractor who has obtained the sanction by completing the Master Trainer Boot Camp as well as successfully has completed a
More informationEssentials of Business Planning: Marketing and Financials Managing for Service Excellence
Course Guide Practical Management Development Certificate Programs In an exclusive partnership with ecornell, Cortiva offers you a unique opportunity, ecornell is the online affiliate of Cornell University
More informationCulinary Arts 4 Track 1: Culinary & Hospitality Management Semester 1 Course Review
Culinary Arts 4 Track 1: Culinary & Hospitality Management Semester 1 Course Review Unit 1: Hospitality Industry Segments This unit introduces students to the vast world of hospitality and tourism by exploring
More informationProcess Improvement and Training Manager
Process Improvement and Training Manager Job Reference: 8443 Department: Student Experience Directorate Grade/ Salary: Grade 7 38,142.20-42,540.16 Contract Type: Permanent Hours: Full Time Location: New
More informationInnovative Practices in TVET towards Education for Sustainable Development. County Paper. Maldives
Innovative Practices in TVET towards Education for Sustainable Development County Paper Maldives International Experts Meeting on Reorienting TVET Policy towards Education for Sustainable Development 26
More informationTraining at its best. Print subscriptions now available! Careers beyond the classroom. Reclaim your career. A teaching legacy THE EDUCATION ISSUE
Phoenix Focus Your Alumni Magazine August 2012 THE EDUCATION ISSUE Careers beyond the classroom EDUCATION Print subscriptions now available! Use your smartphone to start your Phoenix Focus print subscription
More informationOPPORTUNITY PROFILE. Dean, Health & Public Safety
OPPORTUNITY PROFILE Dean, Health & Public Safety SAIT s Vision Statement TO BE A GLOBAL LEADER IN APPLIED EDUCATION SAIT believes in: Excellence as demonstrated by fresh thinking, best practices, entrepreneurial
More informationI GUSTI PUTU LAKSAGUNA Chairman of ATPMC President of NTPB Indonesia. International Conference on ASEAN MRA on TP Jakarta, Indonesia 8 August 2016
I GUSTI PUTU LAKSAGUNA Chairman of ATPMC President of NTPB Indonesia International Conference on ASEAN MRA on TP Jakarta, Indonesia 8 August 2016 OUTLINE 2 Tourism Professionals are not regulated professions
More information(407) Education
VICKI LAVENDOL, SPHR vicki.lavendol@ucf.edu (407) 903-8050 Education Master of Business Administration 2003 CRUMMER GRADUATE SCHOOL OF BUSINESS AT ROLLINS COLLEGE, Winter Park, Florida Master of Arts degree
More informationFifth Quarter Enterprises, LLC Business Division: Staff Development Overview
Fifth Quarter Enterprises, LLC Business Division: Staff Development Overview Q: Who are we? Staff Development & Training Solutions Q & A A: We are a 15 year old company comprised of professionals who have
More informationVACANCY ANNOUNCEMENT
VACANCY ANNOUNCEMENT ICPAU is the national professional accountancy body in Uganda, established by The Accountants Act. It has the legal mandate to regulate and maintain the Standard of Accountancy in
More informationAn Employer s Guide to Motor Vehicle Apprenticeships at Bolton College s new STEM Centre
An Employer s Guide to Motor Vehicle Apprenticeships at Bolton College s new STEM Centre An innovative Centre that will address the skills shortages and enable the growth of employment and Apprenticeship
More informationEMPLOYMENT OPPORTUNITY
EMPLOYMENT OPPORTUNITY The National Social Security Fund (NSSF) is positioning itself to be the Social Security Provider of Choice in Uganda. With our shared purpose of being the Social Security Provider
More informationCertification Program for Public Works Technicians
Certification Program for Public Works Technicians Report #3 April 12, 2014 Prepared by: Jim Andersen, Consultant for the Applied Science Technologists and Technicians of B.C. Executive Summary This report
More informationNOMINATION DEADLINE DECEMBER 1, 2017 OUR AWARD SPONSORS
Georgia s recognition program for lodging employees and properties. All nominees will be recognized and winners will be honored at GHLA s Stars of the Lodging Industry Awards Ceremony. NOMINATION DEADLINE
More informationThe employers choice for apprenticeships
Championing the region since 1815 The employers choice for apprenticeships Employer Handbook Your guide to employing apprentices The North East Chamber of Commerce (NECC) is one of the largest Chambers
More informationSugarHouse Casino Diversity Plan
SugarHouse Casino Diversity Plan Updated August 2014 WINNING THROUGH DIVERSITY Sugarhouse HSP Gaming, LP Diversity Plan Sugarhouse HSP Gaming, LP (d/b/a SugarHouse Casino ) is committed to the principle
More informationCONSULTANCY JOB OPENING
Economy Division CONSULTANCY JOB OPENING VACANCY Sustainability Reporting Toolkit Development ORGANIZATIONAL LOCATION: UN Environment Economy Division DUTY STATION: Home-based / Remotely FUNCTIONAL TITLE:
More informationBottleneck Vacancies in Bulgaria
Bottleneck Vacancies in Bulgaria Health care, ICT and manufacturing sectors affected The majority of vacancies exist within health care, IT sector and manufacturing. Since 2008 the vacancies have decreased
More informationEmployee Selection, Training, Development & Certification
Employee Selection, Training, Development & Certification Competencies-based, Outcomes-driven Program Co-Directors Rod Jones 416-399-2648 rod.jones@omlca.ca Rob Cattle 416-301-6224 rcattle@ctma.com 1 Rev
More informationWest Virginia University Compensation Strategy Non-classified Employees August, 2015
West Virginia University Compensation Strategy Non-classified Employees August, 2015 Background: Mission - West Virginia University s primary mission is to provide high-quality programs of instruction
More information1. Introduction: 2. Assignment objectives:
Terms of Reference for local training providers as Partner for Training of Homestay/small rural lodges, Operators, local tourist transport service providers and local guides 1. Introduction: Through the
More informationVACANCY ANNOUNCEMENT: CHIEF ADVANCEMENT OFFICER
VACANCY ANNOUNCEMENT: CHIEF ADVANCEMENT OFFICER Morehouse College invites applicants for the position of Chief Advancement Officer. The Chief Advancement Officer is responsible for leading a team to cultivate
More informationThe 7th Lab of Tomorrow
The 7th Lab of Tomorrow Preview of Research Results Table of Content 1. Disclaimer 3 2. Mission Overview 4 3. Sub-Challenge 1: Management Training 7 4. Sub-Challenge 2: Diversity & Inclusion 10 5. Sub-Challenge
More informationAlberta Ministry of Labour 2017 Alberta Wage and Salary Survey
Alberta Ministry of Labour 2017 Alberta Wage and Salary Survey The Alberta Wage and Salary Survey is undertaken by the Alberta Ministry of Labour to provide current wage rates and skill shortage information
More informationApprenticeships & Professional Courses. Employer Guide
Apprenticeships & Professional Courses Employer Guide Grow your business talent... Contents Our Services 03 Our Services 04 Our Partners 05 Apprenticeships 10 Bespoke Training & Professional Courses 11
More informationRecruitment, Selection & Hiring Toolkit
Recruitment, Selection & Hiring Toolkit Guidance for the OSUL hiring process Recruitment, Selection & Hiring OSUL Process Outline A guide to Recruitment, Selection and On-Boarding was developed as a resource
More informationDEAN, HUMANITIES AND SOCIAL SCIENCES
DEAN, HUMANITIES AND SOCIAL SCIENCES Board Approved March 8, 2017 FLSA: EXEMPT DEFINITION Under the administrative direction and oversight of the Vice President, Instruction, the Dean, Humanities and Social
More informationBA (HONS) HOSPITALITY AND HOTEL ADMINISTRATION
BA (HONS) HOSPITALITY AND HOTEL ADMINISTRATION The trend towards globalization and a steady growth in international tourism has led to an increase level of activity in both, the business and the leisure
More informationACT Work Ready Community Initiative: Sullivan County. Presented by the Self-Sufficiency Vision Council-Employment Team United Way of Greater Kingsport
ACT Work Ready Community Initiative: Sullivan County Presented by the Self-Sufficiency Vision Council-Employment Team United Way of Greater Kingsport WORK READY COMMUNITIES Work Ready Community What
More informationCOBIS VACANCY Director of Operations & Deputy CEO
COBIS VACANCY Director of Operations & Deputy CEO The Council of British International Schools (COBIS) is looking to appoint to a full time Director of Operations & Deputy CEO to join the COBIS Executive
More informationAudit of Weighing Services. Audit and Evaluation Services Final Report Canadian Grain Commission
Audit and Evaluation Services Final Report Canadian Grain Commission November 2016 Table of Contents 1. EXECUTIVE SUMMARY... 2 Conclusion... 2 Statement of Assurance... 2 2. INTRODUCTION... 3 Authority
More informationHospitality Assured Hospitality Assured Technical Scheme Pack The Standard for Brief Service and Business
Hospitality Assured Technical Scheme Pack The Standard for Brief Service and Business Ex 1 Hospitality Assured Every service has the responsibility of meeting customer expectations in what and how they
More informationCandidate Brief. Appointment of Club Secretary & Chief Executive. The Reform Club
Candidate Brief Appointment of Club Secretary & Chief Executive The Reform Club Advising Consultant: Richard Evans, Director, Marylebone Executive Search 5 th Floor, Candlewick House, 120 Cannon Street,
More informationTraining, Development and Supervision Policy. Revised September 2016
Training, Development and Supervision Policy Revised September 2016 Page 1 of 7 Contents Page Content Page No. Staff Qualification Policy statement 3 Aim of the Policy 3 Staff Qualification Policy 3 Training
More informationBUILDING A STRONG EMPLOYER BRAND TO ATTRACT LOCAL TALENT IN INDONESIA PT Anugerah Pharmindo Lestari (PT APL)
BUILDING A STRONG EMPLOYER BRAND TO ATTRACT LOCAL TALENT IN INDONESIA PT Anugerah Pharmindo Lestari (PT APL) PT Anugerah Pharmindo Lestari (PT APL), a member of the Zuellig Pharma Group is the largest
More informationAPTA Preliminary Skill Development and Training Needs Report
APTA Preliminary Skill Development and Training Needs Report July 2010 July 2010 Table of Contents LIST OF FIGURES... i EXECUTIVE SUMMARY... ii SECTION I SURVEY REVIEW... 1 SECTION II OVERVIEW OF SURVEY
More informationScientist Training Programme (STP)
Scientist Training Programme (STP) Principles for In-Service MSC training routes for 2018 January 2017 Release 1.0 1. Purpose 2 2. Background 2 2.1 In Service 2 2.2 Direct entry 2 3. Principles for the
More informationEducation Manager (London & South East) Candidate application pack
Education Manager (London & South East) Candidate application pack Young Gamblers Education Trust, 71 75 Shelton Street, Covent Garden, London, WC2H 9JQ. www.ygam.org hello@ygam.org 0203 837 4963 Registered
More informationSAN DIEGO POLICE DEPARTMENT PROCEDURE PROVISIONAL SWORN EMPLOYEE PROGRAM
SAN DIEGO POLICE DEPARTMENT PROCEDURE DATE: NUMBER: SUBJECT: RELATED POLICY: ORIGINATING DIVISION: NEW PROCEDURE: PROCEDURAL CHANGE: SUPERSEDES: 5.25 - HUMAN RESOURCES PROVISIONAL SWORN EMPLOYEE PROGRAM
More informationNew York City s Traveler Accommodation Industry A GUIDE FOR EDUCATION AND WORKFORCE DEVELOPMENT PROFESSIONALS
A GUIDE FOR EDUCATION AND WORKFORCE DEVELOPMENT PROFESSIONALS ACKNOWLEDGEMENTS The primary author of this report is Ronnie Kauder, senior associate of the New York City Labor Market Information Service
More informationProgram Title: Supervisory Academy Contact: Ashleigh Jensen
NASPE Advancing the HR Profession Award Nomination 2016 Idaho State Division of Human Resources (IDHR) Executive Office of the Governor: Supervisor Academy Summary Program Title: Supervisory Academy Contact:
More informationPositioning Statements
Positioning Statements What is it and why should I have one? A positioning statement is a means of effectively communicating your brand. It is a professional introduction. Your positioning statement includes
More information30 April ASEAN-Australia Development Cooperation Program Phase II (AADCP II)
Study on AADCP II Contribution in Tourism Education and Training Practices in Myanmar and Philippines, to facilitate Mutual Recognition Arrangements in Tourism Professionals 30 April 2018 ASEAN-Australia
More informationCAREER SERVICES Jobs, Internships and Upcoming Events
The New UNM-Taos Career Services Program is open to assist current students and prospective students in exploring career options. The center can help with resume and cover letters, interviewing skills
More informationRecreational Sports and Fitness (RSF)
Recreational Sports and Fitness (RSF) Graduate Assistantship (GA) Description of Opportunity A. Position duration This position is for no more than 19 hours/week for: 10 months (AY), with the GA s option
More informationEmployer handbook for. Internships. We are in the business of building successful futures. TM
Employer handbook for Internships Our mission is to support careers by bridging the gap between business students and the business community through internship and placement opportunities. internship Who
More informationChelan PUD Reliability Compliance Analyst Level Guide
Core Functions Education & Certifications Assist with monitoring, evaluating, and tracking external compliance requirements, deadlines and industry best practices, particularly as to FERC, NERC and WECC.
More informationEnvironmental Scientist Series Specification (Established July 22, 1981)
California State Personnel Board Specification Environmental Scientist Series Specification (Established July 22, 1981) Scope This series specification describes three Environmental Scientist and three
More informationCOUNTY DURHAM & DARLINGTON NHS FOUNDATION TRUST
COUNTY DURHAM & DARLINGTON NHS FOUNDATION TRUST Introduction County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around
More informationAustralian Hotels Association
Australian Hotels Association Submission in relation to: Discussion Paper - Template Labour Agreement for the Tourism & Hospitality Industry Labour Agreement Section Department of Immigration and Citizenship
More informationA Toolkit for. Registered Apprenticeship in Healthcare
A Toolkit for Registered Apprenticeship in Healthcare March 8, 2017 A Toolkit for Registered Apprenticeship in Healthcare Registered Apprenticeship is a relatively new training model in the healthcare
More informationSupporting Apprenticeship in Canada
Pre-Budget Submission: Supporting Apprenticeship in Canada Summary Apprenticeship has long been the poor cousin of post-secondary training, taking a back seat to Canada s investments in university and
More informationEmployers Confederation of Latvia (LDDK) has carried out interviews in 30 companies in Latvia from 19 th November, 2015 to 8 th January 2016.
Developing Apprenticeship: In- Company Trainer Training and Apprenticeship Promotion No. - - LT- KA- Company Needs Questionnaire SUMMARY Employers Confederation of Latvia (LDDK) has carried out interviews
More informationREPORTS TO: Director of Food and Beverage
REPORTS TO: Director of Food and Beverage SCOPE OF POSITION: The Executive Chef is responsible for the execution of all areas of food production; sanitation, presentation, cost control, training of staff
More informationLet s get Smarter! Smart Braining Centre AHLEI Certification Certification in Front Office Operations (CFO) Timetable & Lecture Topics March 2019
Braining Centre Timetable 2019 0 Smart Braining Centre AHLEI Certification Certification in Front Office Operations (CFO) Timetable & Lecture Topics March 2019 Let s get Smarter! Certification in Front
More informationCareer Services Director*, Student Services- Modesto Junior College
Career Services Director*, Student Services- Modesto Junior College Request to Announce Request to Announce Site Salary Range / Other Benefits Modesto Junior College Management Salary Schedule 2015-2016
More informationthe Career Center's guide for employers
i Ball State University nternships the Career Center's guide for employers Discover: 1. Whom to contact 2. How to recruit 3. Best practices The Career Center can help you navigate the process and provide
More informationQualification of Local Government Building Officials: Response to Consultation
Preface Two Provincial discussion papers, Modern Building Regulatory System and Certification of Local Government Building Officials, were released in February 2012 to present government s proposals for
More informationTRAINING AND DEVELOPMENT AT. By- SHIBANI SONAWANE ASHA PATHANIA
TRAINING AND DEVELOPMENT AT By- SHIBANI SONAWANE ASHA PATHANIA Industry- Hospitality, Tourism Founded- Washington, D.C., U.S,(May15,1927) Headquarters- Bethesda, Maryland,U.S Key people- J.W. MARRIOTT
More informationGrade 4 22,876 to 25,728 per annum according to experience
THE UNIVERSITY OF MANCHESTER PARTICULARS OF APPOINTMENT PROFESSIONAL SUPPORT SERVICES DEVELOPMENT & ALUMNI RELATIONS DIVISION DEVELOPMENT ASSISTANT VACANCY REF: PSS-11088 Salary: Hours: Duration: Location:
More informationCOBIS VACANCY Assistant Director of Accreditation
COBIS VACANCY Assistant Director of Accreditation The Council of British International Schools (COBIS) is looking to appoint an Assistant Director of Accreditation to join the COBIS Executive Team. Following
More informationWe welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF s common mission.
Job Posting Title Field Human Resources Deputy Director Organization Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical
More information