TRAINING AND DEVELOPMENT AT. By- SHIBANI SONAWANE ASHA PATHANIA

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Clementine Powers
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1 TRAINING AND DEVELOPMENT AT By- SHIBANI SONAWANE ASHA PATHANIA

2 Industry- Hospitality, Tourism Founded- Washington, D.C., U.S,(May15,1927) Headquarters- Bethesda, Maryland,U.S Key people- J.W. MARRIOTT Jr.(Executive chairman) Arne Sorenson (CEO & President) Products- Hotels, Resorts Revenue US $13.3 billion(2011) Employees- over (2011) MARRIOTT is A leading lodging company with more than 3,700 lodging properties in 73 countries and territories.

3 MARRIOTT INDIA Marriott India is the Indian division of the Marriott International hotel chain. It was established in It has hotels in Mumbai, Goa, Hyderabad, Pune, Gurgaon, Ahmedabad,Chennai and Banglore.

4 NEW HIRE ORIENTATION PROGRAM The program starts with a new hire orientation program for all employees to ensure new staff have the skills needed to perform effectively. The purpose of the program is to introduce new employees to the Marriott culture, brand, and their specific hotel/region. INTERNATIONAL HOURLY TRAINING Marriott claims to provide 15 minutes to training each day to each hourly employee. The training addresses the essential skill and knowledge areas, such as culinary, rooms operation, purchasing, that are essential for employees to master in order to do their jobs.

5 GATEWAYS The Gateways program is for hourly non-management employees. It is designed to train discipline-specific skills necessary to individual positions. Participating disciplines are: finance, HR, IT, loss prevention, PR and sales. CORE MANAGEMENT TRAINING Marriot managers participate in over 20 different management training programs. Courses are taught by certified trainers, professional experts, and property based management. Other courses are self-directed, including internet-based learning. Classes generally have participants and include extensive group interaction, hands-on activities, pre and post-test evaluation, and action planning.

6 GET ON BOARD This learning experience is designed to introduce new managers hired both externally and internally to International Lodging. Through a variety of mediums, the manager "new to Marriott International" experiences and learns Marriott's culture, policies and procedures for International Lodging while building the necessary relationships. ASHRIDGE VIRTUAL LEARNING RESOURCE CENTRE Commitment to associate development requires offering employees the opportunity to learn at their own pace through access to the Virtual Learning Resource Centre.

7 FACILITATOR LEAD PROGRAMS & OFFERINGS The programs are categorized into three levels and correlate with Marriott International s Core Competencies (Leadership, Managing Execution, Building Relationships, Generating Talent and Organizational Capacity, Learning and Applying Personal Expertise, and Business/Functional results.) ADDITIONAL MARRIOTT MANAGEMENT TRAINING PROPERTY STRATEGIC PLANNING IMPLEMENTATION This two-day program is conducted 30 days prior to a new Marriott International hotel opening, and is designed for the hotel Leadership Team.

8 COURTYARD BY MARRIOTT INTERNATIONAL UNIVERSITY This program is an international only Marriott training program offered to Courtyard by Marriott brand General Managers and Assistant Managers. It is designed to focus on understanding the brand's positioning, product and service standards, pricing strategies, effective food and beverage, and creating hotel-specific action plans to achieve goals. TRAINING ON-PROPERTY PROGRAMS A workshop is created for hotel managers facilitating Marriott s In the Beginning, Passports to Success, or other on property training programs for hourly associates. EFFECTIVE TRAINING SKILLS Both workshop and certification process which focuses on co-facilitation techniques, stages of experiential learning, measurement, and better understanding of learning styles.

9 THANK YOU

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