Social Enterprise Model: Alternative Staffing & Harmon Personnel Services

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1 Social Enterprise Model: Alternative Staffing & Harmon Personnel Services 326 Deerfield Street Greenfield, MA Office Number Fax Number info@harmonpersonnel.com Website:

2 Social Enterprise: DEFINITIONS An organization that advances a social mission through market-based strategies. These strategies include receiving earned income in direct exchange for a product or service. (Social Enterprise Alliance) Alternative Staffing Model: Workforce development strategy that combines a temporary staffing business model with worker support services for job ready candidates and workers with barriers to employment. (Alternative Staffing Alliance)

3 Harmon Placements Admin/Office Machine Operators/CNC Production Workers/Laborers Food Production Custodial/Janitorial Seasonal labor

4 Worker Support Services Getting Harmon employee to understand the importance of training and helping to identify training opportunities. Checking in with Harmon employees during a placement, either on the phone or when they come in for pay checks. Troubleshooting problems on the job, encouraging Harmon employees to keep jobs, helping them navigate different supervisors and work arrangements. Mediating misunderstandings with supervisors.

5 Harmon Career Readiness Program Includes ACT Career Ready 101 Personal management skills those skills and qualities a Harmon employee needs to prepared for employment with a Harmon customer business. Includes eight (8) lessons and each lasting approximately minutes Activities include role-playing and workplace scenarios, group discussions, and individual exercises.

6 ACT Career Ready 101 Self-paced, adaptive, online remediation system of learning modules separated into three (3) categories: 1) Finding Your Career 2) KeyTrain Workplace Skills 3) Soft Skills Suite Resume builder Career exploration by category and skill level Interest survey

7 Organizational Structure Community Action Harmon Personnel Services Sales & Operations Mgr. Staffing Specialist Staffing Specialist

8 Hire Process Post- Placement Follow Up Intake Orientation & Worker Safety Videos Placement Career Ready 101 Assessment CORI, Drug Screen (if applicable) & Check References Interview, Identify Worker Support Issues & Resume Development Candidate Offered Assignment Customer Business Interviews, Screens and Selects Candidate Qualified and Interested Candidates Resumes to Customer Business

9 Job Order Fulfillment Process Post- Placement Follow Up Receive Job Order from Customer Business Calculate Bill Rate Placement Service Agreement & Profile to Customer Business CORI, Drug Screen (if applicable) & Check References Candidate Offered Assignment Customer Business Interviews, Screens and Selects Candidate Query Staffing Software Database for Available & Qualified Candidates

10 Interviewing Screening & Testing (Harmon) Post-Placement Job Coaching Services (Harmon) Post-Placement Worker Support Services (Franklin County Service Providers) Harmon Employee Employment Opportunities (Temp, Temp-to- Perm, Direct Hire) Pre-Placement Job Readiness Services & (Harmon and Franklin Hampshire Career Centers) Post-Placement Occupational Skills Training (Harmon Computer- Based Training, GCC and Franklin County Technical College)

11 Harmon Partners Amherst Survival Center Career Point Reentry Services Catholic Charities Worcester County Center for New Americans Greenfield Community College Greenfield Housing Authority Franklin County Office of the Sheriff Franklin Hampshire Career Center Franklin Hampshire Regional Employment Board Mass. Rehab. Commission Human Resources Unlimited The Salasin Project

12 Free Computer-Based Training Program Self-guided online tutorials Over 1000 programs Certificate of completion available Registration for Harmon staffing not required Courses offered include: MS Office Suite QuickBooks Typing Resume/Cover Letter Development