TRAINING OF TRAINER MANUAL BUILDING PROFESSIONAL CAPACITY OF LICENSED FOREIGN EMPLOYMENT AGENTS

Transcription

1 TRAINING OF TRAINER MANUAL BUILDING PROFESSIONAL CAPACITY OF LICENSED FOREIGN EMPLOYMENT AGENTS Ministry of Foreign Employment 2017

2 TABLE OF CONTENTS Introduction to the Training of Trainer Manual... 3 Module One: Common Competencies of Conducting Training and Teaching Programmes... 4 Module Two: Introduction to Labour Migration... 6 Module Three: International Dimension of Labour Migration... 8 Module Four: Module Five: Module Six: Legislative and Regulatory Framework in Labour Migration - Safe & Regular Migration Introduction to Management and Principles of Human Resource Management and Ethical Recruitment Role of Licensed Foreign Employment Agents (LFEA) and Code of Ethical Conduct Module Seven: Emerging Challenges and Issues of Labour Migration Module Eight: Building Entrepreneur Skills Module Nine: Productivity of Agency and Staff Module Ten: Soft skills Module Eleven: Basic Accounting and Effective Maintenance of Documents Module Twelve: Labour Market Requirements and In-Demand Occupations (Local and Overseas) Module Thirteen: Customer Counselling and Re-integration Assessment Matrix Page 2 of 30

3 Introduction to the Training of Trainer Manual This manual is developed as a guide to support the master trainers undertaking the training of trainers who will deliver the training Building Professional Capacity of Licensed Foreign Employment Agents. Initiated under the project Promoting Ethical Conduct and Professionalizing the Recruitment Industry - Sri Lanka, the International Organization for Migration, under the purview of the Ministry of Foreign Employment, supports the Sri Lanka Bureau of Foreign Employment to strengthen the capacity of Licensed Foreign Employment Recruitment Agents. The project is implemented with funding support from the Swiss Agency for Development and Cooperation through the International Labour Organization. The Training of Trainer manual consists of 75 learning hours (approximately 14.5 days) covering thirteen modules. Those who successfully complete the `ToT will be qualified to undertake delivery of the respective modules specified in the manual, based on experience and qualifications possessed. When selecting experts to deliver on different modules of the programme, it is important to note that it is essential, in particular, to consider past experience and significance and relevance of the acquired qualifications. Furthermore, the expert proficiency of teaching the module, capacity and commitment towards the program need to be taken into consideration. It is the responsibility of the selected trainers to ensure the learning outcomes specified in each module have been delivered in full by the end of the programme. Experts shall ensure adopting a `student (participant) centered teaching mechanism and example based teaching during delivery of the modules of this manual. Page 3 of 30

4 TRAINING OF TRAINER MANUAL Module One: Common Competencies for Conducting Training and Teaching Programmes Objective: Expected Outcome: To impart common competencies required by the trainer for effective delivery of the curriculum for the training programme. On completion of this module trainers are expected to acquire common competencies required for effective delivery of the curriculum for training and the trainers will be able to practice teaching using the aspects outlined in this module. Competencies & Knowledge Ability to develop a course plan, schedule training programmes, both theory & assignments and preparation of lessons Ability to conduct simulations, role plays and video presentations Topics to Cover a. Preparation of a course plan b. Course schedule and timetable c. Lesson preparation a. Principles of simulations b. Principles of role play c. Critical aspects of video presentation Expected Mode of Delivery Lecture sessions, preparation of a sample training programme and demonstration by each trainer Practical session on lesson development Lecture sessions, planning and conducting of role plays, demonstrations, simulations and video presentations by trainers Ability to conduct training for adults effectively, as per the principles of adult learning a. Adult training principles b. Scientific principles of adults learning. Self-study and learner-centred learning process Lecture sessions, video presentations and role plays performed by trainers Ability to use training aids including multimedia, overhead projectors, flip charts etc. effectively a. Use of multimedia b. Use of overhead projectors c. Use of flip charts d. Use of Power Point Lectures, films and practical sessions Page 4 of 30

5 Understand effective communication a. Communication Process Lectures and presentations Ability to develop examination papers and assignments b. Effective questions c. MCQs d. Verbal questions e. Assignments and projects Practical sessions on preparation of questions and assessments Training Aids, Equipment and Materials Required: Computers, multimedia projector, OHP, white board, flip chart papers & stand, reading materials relevant to competency areas, internet connectivity, wall charts and posters Duration of Training: Assessment: 20 hours (5 hours per day x 4 days) - Direct learning Practical assignments on Power Point Presentations, preparation of a simple video. Pre-requisites for Trainers and Participants: Senior agents with the capacity to train and conduct lectures on topics outlined in the table. To be selected through a structured interview suggested to be conducted by the SLBFE and/or selected by the training institute. Teaching Faculty: Teacher Training Experts Page 5 of 30

6 Module Two: Objective: Expected Outcome: Introduction to Labour Migration a. Familiarization with labour Migration b. Challenges in female migration To impart in-depth knowledge on Labour Migration and its critical aspects. On completion of this module trainers are expected to be able to understand the basics of Labour Migration, critical aspects of Labour Migration and challenges in migration of women. Competencies & Knowledge Topics to Cover Expected Mode of Delivery Basics of Labour Migration a. What is Labour Migration b. History of Labour Migration c. Guidelines of Labour Migration (Rules & Regulations of Foreign Employment SLBFE) d. National Labour Migration Policy Lectures and handouts Benefits of Labour Migration and lessons learnt a. Benefits and advantages of Labour Migration to the national economy b. Value-addition in terms of cost benefits c. Current trends in Labour Migration d. Past experiences (positives & negatives) Lectures, handouts, guidelines and statistics Rationale to adhere to in terms of Labour Migration a. Do s to adhere to b. Don ts to adhere to List of Do s and Don ts Female migration and it s challenges a. Special features of female migration b. Guidelines & rules in female migration c. Challenges d. Past experiences (positives & negatives) Lectures, handouts and guidelines Future trends in Labour Migration a. Future trends in female migration b. Future trends in Labour Migration c. Trends in global perspectives of Labour Migration Page 6 of 30 Lectures, handouts and maps

7 Training Aids, Equipment and Materials Required: Computer, multimedia projector, OHP, white board, flip chart papers & stand, reading materials as specified in the topics to be covered, maps, statistics and hand outs. Duration of training: Assessment: 03 hours (03 hours X 0.5days), direct learning alone Practical assignments on Power Point Presentations (individual or group) Pre-requisites for Trainers and Participants: Senior officials or experienced agents with the capacity to train and conduct lectures on the topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on Labour Migration Statistics acquired in their respective agencies. Teaching Faculty: SLBFE Page 7 of 30

8 Module Three: International Dimension of Labour Migration Objective: Expected Outcome: To impart in-depth knowledge on Labour Migration with a view to International Dimensions. At the completion of the delivery of this module, trainers are expected to understand the criticalities of International Labour Migration and future challenges in International Labour Migration. Competencies & Knowledge Topics to Cover Expected Mode of Delivery Key International Conventions on Labour Migration and their ratification status a. UN Convention on the Protection of the Rights of All Migrant Workers and Members of Their Families b. Migrant Workers Convention C c. Private Employment Agencies Convention d. Domestic Workers Convention C e. Migration for Employment Convention C f. Convention Ratification g. National Labour Migration Policy with a view to International Conventions Lectures and handouts Provisions on Welfare and Rights of migrant workers Geographical perspectives of Labour Migration receiving countries a. Rights and welfare of migrant workers b. Immunities of migrant employees a. International maps b. Analysis of PESTEL (Political, Environmental, Social, Technological, Economical & Legal) c. Significance of countries having views on foreign employment Lectures and notes Lectures, maps, Google Maps and countries portfolio Page 8 of 30

9 Health regulations applicable to the Labour Migration Deportation management Future challenges at global level with an international view a. WHO requirements b. Current epidemics in countries c. Health guidelines of different countries a. Deportation Laws of respective countries b. Actions to be taken by the LFEAs in case of deportation c. Past cases of deportation a. Competition, threats and negative experiences Lectures, notes and presentations Lectures and notes Lectures, notes and statistics Training Aids, Equipment and Materials Required: Computer, multimedia projector, OHP, white board, flip chart papers & stand, reading materials as specified in the topics to be covered, maps, statistics and hand outs Duration of training: Assessment: 03 hours (03 hrs X 0.5 day), direct learning alone Verbal questions in the class and a group assignment Pre-requisites for Trainers and Participants: Senior officials and experienced agents with the capability and ability to conduct lectures on topics given in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on International Conventions, their ratifications and International Standards. Teaching Faculty: SLBFE, IOM, ILO and Ministry of Foreign Employment Page 9 of 30

10 Module Four: Legislative and Regulatory Framework in Labour Migration - Safe &Regular Migration Objective: Expected Outcome: To impart comprehensive knowledge on the legal aspects and practices to be adhered to with a view to ensuring safe Labour Migration. At the completion of the delivery of this module, trainers are expected to comprehend the legal, institutional and policy framework in Sri Lanka pertaining to Labour Migration, including appropriate standards, policies, procedures and statutory conditions stipulated by SLBFE, Ministry of Foreign Affairs, Ministry of Foreign Employment, the role of the SLBFE, and thereby understand the practices to be adhered to in safe Labour Migration at each stage of the migration cycle. Competencies & Knowledge National laws, rules and regulations of Labour Migration National Policies of Labour Migration Legislative framework on foreign employment from the line ministries Topics to Cover a. Constitution; Labour Migration Section, Act of SLBFE, Immigration & Emigration Act; Other laws related to Labour Migration a. National Policy on Labour Migration and the Sub Policy on Return & Re-integration b. National Policy on Migrant Health c. ILO guidelines d. Policies of other countries a. Ministry of Foreign Employment b. SLBFE c. Consular Division (Ministry of Foreign Affairs) d. Department of Immigration & Emigration e. Regulatory functions of SLBFE (prosecutions and related legal cases on foreign employment) f. Court cases and proceedings Expected Mode of Delivery Lectures, group presentations, handouts, copies of literature relevant to legislation. Lectures, copies of literature relevant to legislations and websites Lectures, copies of literature relevant to legislations and case studies Page 10 of 30

11 Work Ethic Safe Labour Migration SWOT analysis a. Work ethics and good practices in migration (with a view on predeparture, in-service and postarrival) b. Complaints management c. Welfare scheme and insurance a. Requirements, laws, rules & regulations b. Planned migration and techniques c. Developing a safe migration policy d. Contract Labour Migration e. Practices of other countries a. Principles of SWOT b. Brainstorming c. Conducting SWOT analysis d. Strengths & Weaknesses e. Opportunities & Threats Lectures and case studies. Trainers should develop a detailed booklet on Do s and Don ts of work ethics for training purpose Lectures, handouts, presentations, case studies, literature and websites Handouts, presentations, case studies and group work Training Aids, Equipment and Materials Required: Computer, multimedia projector, OHP, white board, flip chart papers & stand, reading materials, literature as specified in the topics to be covered, handouts and case studies. Duration of training: Assessment: 10 hours (05 hours X 2days) Verbal questions in the class and group assignments Pre-requisites for Trainers and Participants: Individuals capable to be trainers and have the ability to conduct lectures on the topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on legislations relevant to Labour Migration. Teaching Faculty: SLBFE, IOM, ILO, Ministry of Foreign Employment, Ministry of Foreign Affairs, State Counsels specialized in Labour Migration Page 11 of 30

12 Module Five: Objective: Expected Outcome: Introduction to Management and Principles of Human Resource Management and Ethical Recruitment Management Process Principles of Human Resource Management Human Resources Development Staff Recruitment process To impart comprehensive knowledge on the Management, Human Resources Development and its application. At the completion of the delivery of this module, trainers are expected to understand the basics of Management Process, Human Resources Development process, including recruitment and its applications. Competencies & Knowledge Applications of Management Human Resource Management including recruitment of staff Negotiation Skills Topics to Cover a. Basics of Management b. Management process c. Applications of Management a. HR processes in brief b. Training & Development c. Personnel Management d. Recruitment process e. Requirements of ethical recruitment f. Development of job descriptions, duty lists and appointment letters g. Selection interviews, recording and selection criteria h. Annual appraisal i. Sensitivity to diversity in recruiting for overseas employment, with respect to a diverse society, impartial to gender, ethnicity, religion, child protection etc. a. Good negotiation etiquette with local and foreign parties b. Interviewing skills c. Methods of interviewing and screening of people for employment Expected Mode of Delivery Lectures, handouts and presentations Lectures, handouts, presentations, group presentation, sample JDs, duty list & appointment letters and case studies on recruitment of staff Professional negotiations Page 12 of 30

13 Training Aids, Equipment and Materials Required: Computer, multimedia projector, OHP, white board, flip chart papers & stand, reading materials, specified in the topics to be covered, handouts, case studies. Duration of training: Assessment: 05 hours (05 hours X 1day), direct learning alone Verbal questions in the class, group assignments on conducting mock interviews, case studies on development of JDs and negotiation skills Pre-requisites for Trainers and Participants: Senior persons and agents qualified in General Management with the ability to conduct lectures on the topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on Personnel Management. Teaching Faculty: Graduated in Management or having wider experience and knowledge in General Management and HRD. Page 13 of 30

14 Module Six: Objective: Expected Outcome: Role of Licensed Foreign Employment Agents (LFEA) and Code of Ethical Conduct Good Practices of LFEAs Responsibilities of LFEAs To impart knowledge on the role of the LFEA and ethics to be adhered to by the LFEA. At the completion of the delivery of this module, trainers are expected to have imparted good practices to be adhered to by licensed foreign employment agents, while ensuring compliance with the code of ethical conduct stipulated by the SLBFE. Competencies & Knowledge Introduction to Role and Responsibilities of LFEA Regulatory requirements (SLBFE, Ministry of Foreign Employment, Department of Emigration & Immigration) Marketing relevant to the agents Socio-cultural aspects Impact of compliance with the Code of Ethics Topics to Cover a. Introduction to the Code of Ethical Conduct of LFEAs b. Standard practices to be adhered to by the agents including international guidelines (IRIS and Fair Recruitment) c. SOPs of implementing the Code of Ethical Conduct d. Monitoring mechanism for the Code of Ethical Conduct e. Key responsibilities of LFEAs f. Accountabilities of LFEAs a. Registration and evaluation b. Registration guidelines and criteria c. Routine reports and data d. Formal meetings a. Promotion b. Customer satisfaction & complaint handling process c. Fair competition a. Historical aspects of ethics b. Psycho-social and cultural factors contributing to and inhibiting the ethical behaviours of human beings c. Cognitive and attitudinal perspectives of agents a. Benefits of registering b. Image building c. Social responsibility Page 14 of 30 Expected Mode of Delivery Lectures, presentations, Code of Ethics and relevant SOPs Demonstration on registration and sample reports Lectures, presentations and practical on questionnaire development Lectures, presentation and video clips Lectures

15 d. Sustainability e. Rewarding mechanism Lessons to be learnt Success stories of LFEAs Video clips and pictures Presentations and guest speeches from opinion leaders/business leaders a. Guest speeches from a successful LFEA or business leaders b. Evaluate SWOT and critical evaluation of success stories Presentations Training Aids, Equipment and Materials Required: Computer, multimedia projector, reading materials specified in the topics to be covered and handouts. Duration of training: Assessment: 03 hours (03 hours X 0.5days), direct learning alone Verbal questions in the class and group assignments on development of questionnaires Pre-requisites for Trainers and Participants: Senior persons or qualified agents able to conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Teaching Faculty: SLBFE, Ministry of Foreign Employment Page 15 of 30

16 Module Seven: Emerging Challenges and Issues of Labour Migration Objective: Expected Outcome: To impart knowledge on the issues and challenges faced in Labour Migration. At the completion of the delivery of this module, trainers are expected to understand the problems faced embarking on Irregular Labour Migration and impart knowledge of Irregular Labour Migration, the issues faced attempting it, evaluation of it and the instruments available. Competencies & Knowledge Topics to Cover Expected Mode of Delivery Human trafficking and its repercussions a. What is human trafficking? b. Human smuggling c. Push & pull factors d. National & International Laws on Human smuggling and trafficking e. Penal Code amendments f. Government interventions in irregular migration (US report on trafficking in persons 2016) Lectures and relevant reading materials Other common illegal practices and legal repercussions a. Drug trafficking while travelling b. Other smuggling while travelling c. Child labour d. Forced labour e. Trafficking of unauthorized flora & fauna and other goods (Wildlife and Forest Department guidelines) f. Money laundering, trafficking currencies (Central Bank guidelines) g. Actions against violators, penalties, fines, imprisonment and international conventions with respect to Labour Migration h. Labour standards i. SLBFE Act j. Custom procedures k. Functions of Dangerous Drug Control Board Lectures, presentations, reading materials Page 16 of 30

17 Training Aids, Equipment and Materials Required: Computer, multimedia projector, reading materials specified in the topics to cover and handouts. Duration of training: Assessment: 05 hours (05 hours X 1day) Verbal questions in the class and group presentation on Human Trafficking. Pre-requisites for Trainers and Participants: Senior persons or agents with the capacity to train and possess the ability to conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on legislations relevant to Human Trafficking, Smuggling, Labour Migration etc. Teaching Faculty: SLBFE, Ministry of Foreign Employment, IOM, ILO and Senior Government officials who are familiar with the topics Page 17 of 30

18 Module Eight: Building Entrepreneur Skills Objective: Expected Outcome: To impart knowledge on establishment of a business unit professionally. At the completion of the delivery of this module, trainers are expected to comprehend skills and impart knowledge on the establishment of a business unit (Employment agency). Competencies & Knowledge Entrepreneurship Effective use of resources Preparation of business reports Basic Marketing Statutory requirements as an employment agent Topics to Cover a. What is entrepreneurship? b. Importance of entrepreneur for a foreign employment agency c. Interpersonal skills d. Organizational behaviour e. Organization structure a. Use of physical resources b. Use of human resources c. Use of financial resources d. Costing (Activity Based Costing) a. Preparation of business plan b. Business proposal c. Financial proposal d. Contracts/ agreements a. Basic Marketing principles b. 4Ps c. Customer satisfaction d. Handling customer complaints e. Competition and fair trading a. Registration with SLBFE and obtaining license b. Business registration c. Department of Labour requirements d. EPF/ETF payments e. Tax f. Safety g. Waste disposal Expected Mode of Delivery Lectures and presentations Lectures, presentations and group assignments Lectures and sample reports Lectures, presentations and group assignments Lectures Training Aids, Equipment and Materials Required: Computer, multimedia projector, reading materials specified in the topics to to cover, handouts and standards. Duration of training: 05 hours (05 hours X 1day) Page 18 of 30

19 Assessment: Verbal questions in the class, group presentation on the use of resources (physical, human, financial) and marketing. Pre-requisites for Trainers and Participants: Senior persons or agents with the capability to train and conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on marketing, sales and legal requirements for a business. Teaching Faculty: SLBFE, marketing experts, consultants in management fields and successful entrepreneurs Page 19 of 30

20 Module Nine: Productivity of Agency and Staff Objective: Expected Outcome: To impart knowledge on productivity, productivity enhancement and cleaner production of a business unit. At the completion of the delivery of this module, trainers are expected to measure and improve the overall productivity of an agency and impart knowledge to optimize output ensuring greener production in an agency. Competencies & Knowledge Productivity of a business unit Cleaner Production and seven Tools of Quality Change Management Topics to Cover a. What is productivity b. Measurement of productivity c. Productivity improvement d. Labour productivity e. 3R concept in waste management a. Greener production b. Environment protection c. Service Quality improvement d. 5S e. Competitive advantage f. Good housekeeping practices g. Eco-mapping h. Sustainable development i. Benchmarking j. Brainstorming k. Cause & effect technique l. Monitoring with check lists a. Personal grooming b. Dress code c. Personal etiquette d. Attitudinal change, positive thinking and flexibility e. Organizational culture Expected Mode of Delivery Lectures and group assignment Lectures, group assignment and practical sessions Lectures, group assignments Training Aids, Equipment and Materials Required: Computer, multimedia projector, reading materials specified in the topics to Topics to Cover, handouts and standards. Duration of training: 05 hours (05 hours X 1day) Page 20 of 30

21 Assessment: Verbal questions in the class, group presentations on productivity, cleaner production and change management Pre-requisites for Trainers and Participants: Senior persons or agents with the capacity and ability to train and conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on Productivity, Quality, Marketing, Waste Management and Environment. Teaching Faculty: Senior training officers of the Productivity Secretariat, Cleaner Production Centre, consultants in Management and successful entrepreneurs Page 21 of 30

22 Module Ten: Objective: Expected Outcome: Soft skills Leadership Decision making Effective communication, basic English and computing Team work Interpersonal skills To impart knowledge on soft skills for sustainability of the business. At the completion of the delivery of this module, trainers will be able to impart knowledge on leadership, decision making, English, teamwork, and interpersonal skills, etc. among the participants. Competencies & Knowledge Leadership and decision making Effective communication Computer and IT skills Other soft skills Topics to Cover a. Different types of leadership with applications b. Decision making process and outcomes of bad decisions a. Communication process b. Effective communication and its benefits c. Use of telephone and telephone etiquette a. Basic computing Office package usage Presentations Skype Web based applications Fax, Viber, Twitter Development of a simple database a. Team work b. Interpersonal skills c. What is professionalism and heads of agencies as leaders Expected Mode of Delivery Handouts, group assignments and projects Lectures Practical, group assignments and PPP Practical and group assignments Training Aids, Equipment and Materials Required: Computer, multimedia projector, reading materials specified in the topics to be covered, handouts and references. Duration of training: 05 hours (05 hours X 1day) Page 22 of 30

23 Assessment: Verbal questions in the class, practical presentations on leadership, communication and IT/Computer skills. Pre-requisites for Trainers and Participants: Senior persons or agents with the capacity and ability to train and conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge of IT, communication and leadership. Teaching Faculty: IT experts, consultants in Management, successful entrepreneurs Page 23 of 30

24 Module Eleven: Basic Accounting and Effective Maintenance of Documents Objective: Expected Outcome: To impart knowledge on accounting and document control. At the completion of the delivery of this module, trainers will be expected to possess the ability to impart knowledge on accounting required for the daily operations of an agency, generation of routine reports and overall control of documents of an agency. Competencies & Knowledge Costing and costing techniques Compilation of Financial Reports Business proposals Document control in the agency Topics to Cover Concept of Activity Base Costing a. Preparation of Profit & Loss documents b. Balance sheet c. Bank reconciliations d. Interpretation of bank statements a. Budget proposals b. Business plans a. Control of documents b. Control of records and data (paper & electronic) c. Identification & traceability d. Disposal of documents e. Preservation f. Filing Expected Mode of Delivery Lectures, practical assignment Practical assignment Practical assignment Lectures, ISO 9001:2015 requirements and legal requirements of maintaining files for reference Training Aids, Equipment and Materials Required: Computer, multimedia projector, reading materials specified in the topics to be covered, handouts and references. Duration of training: Assessment: 05 hours (05 hours X 1day) Verbal questions in class, practical presentations on databases, costing, financial reports & business proposals. Page 24 of 30

25 Pre-requisites for Trainers and Participants: Senior persons or agents with the capacity and ability to train and conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge of IT and accounting. Teaching Faculty: IT experts, consultants in Management & ISO Standards, accountants and successful entrepreneurs Page 25 of 30

26 Module Twelve: Labour Market Requirements and In-Demand Occupations (Local and Overseas) Objective: Expected Outcome: To impart knowledge on labour market and local/overseas job market. At the completion of the delivery of this module, trainers are expected to understand and relate to current labour requirements locally & globally) and most in-demand occupations (local & overseas) with their approximate emoluments, perks and conditions. Competencies & Knowledge Labour market (Demand & Supply) Topics to Cover a. Labour market statistics b. World Bank reports c. Central Bank reports d. Census & statistics e. Current trend and future trends Expected Mode of Delivery Presentations, statistics and charts In-Demand occupations in different countries Employment conditions In-Demand occupations in: a. Gulf countries b. Europe c. Asia a. Salary structure for Gulf countries b. Other countries c. Other employment conditions Lectures and previous reports Presentations Vocational standards a. International vocational standards b. Local competency standards GCC standards, Websites of TVEC, VTA and NAITA Page 26 of 30

27 Training Aids, Equipment and Materials Required: Computer, multimedia projector, reports, standards specified in the topics to be covered, and handouts. Duration of training: Assessment: 03 hours (03 hours X 0.5days) Verbal questions in the class and group presentations Pre-requisites for Trainers and Participants: Senior agents with the capacity and ability to train and conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge of IT and statistics. Teaching Faculty: Central Bank officers, SLBFE officers, TVEC, ALFEA Page 27 of 30

28 Module Thirteen: Customer Counselling and Re-integration Objective: Expected Outcome: To impart knowledge on counselling techniques and reintegration of migrant employees. At the completion of this module, trainers are expected to perform counselling for migrant employees & their families and be knowledgeable of the re-integration process required for migrant employees and returnees. Competencies & Knowledge Counselling SLBFE and Governmental obligations Vocational Training for career development of migrant employees Topics to Cover a. Counselling techniques b. Career progression of returnee migrants a. Social obligations b. Government to Government interventions c. Welfare d. Compensation e. Caring for families a. RPL assessments b. NVQ certification c. Gap filling programmes Expected Mode of Delivery Lectures and video clips Lectures Lectures, video clips and mock assessments Training Aids, Equipment and Materials Required: Computer, multimedia projector, reports, standards specified in the topics to be covered, handouts and National Competency Standards. Duration of training: Assessment: 03 hours (03 hours X 0.5days) Verbal questions in the class Pre-requisites for Trainers and Participants: Senior persons or agents with the capacity to train and conduct lectures on topics provided in the table. To be selected through a structured interview conducted by the SLBFE and/or selected by the training institute. Participants shall possess background knowledge on the TVET sector. Teaching Faculty: SLBFE officers, TVEC, ALFEA, NAITA Page 28 of 30

29 Assessment Matrix Assessment to Perform Written Test (MCQ) (3hours) Practicals / Assignments / Classroom Assignments Oral Questioning while Delivering Lessons Case Studies (Assignment) Role Play (Assignment) Common competencies of conducting the training and teaching programme - - Introduction to Labour Migration International dimensions of Labour Migration - - Legislative and regulatory framework in Labour Migration, Safe and Regular Migration Principles of Management, HRD and Ethical Recruitment Role of Licensed Foreign Employment Agents (LFEA) and Code of Ethical Conduct Challenges in Labour Migration and illicit practices in Labour Migration Entrepreneur Skills and establishment of a business unit - Productivity, Cleaner Production and change management - - Soft skills Basic Accounting required for an agent and control of documents Labour market and in-demand occupations (local and overseas) Counselling of migrant employees & their families and reintegration Page 29 of 30

30 Developed under the project Promoting Ethical Conduct and Professionalizing the Recruitment Industry in Sri Lanka Implemented by A joint project supported by