Institute of Business Management of Southern Africa

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1 Institute of Business Management of Southern Africa Established Since 1973 Business Management Assignment 1 Institute of Business Management IBM httpf:// info@institutebm.org.za

2 1 Business Management Assignment 1 This assignment must be completed on the answer sheet provided. The completed assignment, together with the sworn declaration and assignment cover sheets, can be faxed or ed for assessment: Fax: or assignments@institutebm.org.za Cross (X) the correct answer on the answer sheet provided. USE ANSWER SHEET ONLY. Any other form of answers will not be marked 1. In the general business environment, Labour Unions form part of the: a) Internal environment b) External macro environment c) External micro environment d) Internal micro environment 2. Life expectancy of people and educational level of labour force are elements of: a) The demographic environment b) The socio-cultural environment c) The political-legal environment d) The economic environment 3. Deciding how and when things should be done is an activity of which function of management? a) Planning b) Leading c) Organising d) Controlling

3 2 4. The X and Y theory of motivation was presented by: a) Abraham Maslow b) Frederick Herzberg c) Douglas McGregor d) Pareto 5. One of the tasks of a middle-manager is to: a) Allocate resources b) Oversee first-line managers c) Develop and implement activities d) All of the above 6. The three on-going processes in strategic management are: a. Analysis, decisions, implementations b. Research, decisions, actions c. Research, decisions, implementations d. Analysis, decisions, actions 7. The concept of marketing where the consumer favours the product with the best quality, performance and innovative features is the: a) Marketing concept b) Selling concept c) Product concept d) Production concept 8. If a product is purchased with the goal to produce goods and services it is classified as: a) An industrial product b) Consumer goods c) Products and services d) Retail

4 3 9. The leadership style where employees need high direction and high support is the: a) Participating style b) Selling style c) Telling style d) Delegating style 10. The stage of team development where team members become more comfortable voicing their own opinion is the: a) Forming stage b) Performing stage c) Storming stage d) Norming stage 11. The type of questions that encourage people to talk are called: a) Rhetorical questions b) Closed questions c) Open questions d) Informative questions 12. The type of learning style where an activity is fully understood and information well thought through is the: a) Accommodators b) Divergers c) Convergers d) Assimilators 13. According to the problem solving model, the phase where alternative solutions are identified is the: a) Decision making phase b) Problem identification and Definition phase c) Planning and Organising phase d) Analysing phase

5 4 14. The Johari Windows concept was developed with the purpose of: a) Measuring comfort levels when conversing with others b) Exploring the use and meaning of body language c) Improving communication through self-disclosure d) Controlling nervousness and mastering meetings 15. The following are all negative body language actions: a) Leaning backwards, sweeping gestures, tense body b) Tapping your feet, glancing at watch, arms crossed c) Arms crossed, palms up, glancing at watch d) None of the above 16. Using the passive voice is appropriate when: a) You want to convey bad news b) You want the message to be impersonal c) You want to focus attention on the action d) All of the above 17. The Gunning Fog Index: a) Is also known as the readability index b) Is used to measure the experience of the writer c) Is calculated by dividing the number of polysyllabic words by the total words in the sample d) All of the above 18. The Present Value (PV) of an investment is calculated as: a) Amount (1+i)^n b) Amount / (1+i)^n c) Amount / Cash flow per period d) Amount / n

6 5 19. What will an amount of R today be worth in 9 years time assuming an interest rate of 5% p/a? a) R b) R c) R d) R What factor would you use to calculate the Present Value of an investment over 5 years at an interest rate of 10% p/a: a) 1.61 b) 1.63 c) d) Extrapolation and indexing are: a) Methods used to calculate interim growth b) Examples of human resource forecasting techniques c) Techniques used to cost and price products d) None of the above 22. The purpose of a job analysis is: a) To create information for identifying competencies b) To prepare position descriptions c) To help evaluate positions and new tasks d) All of the above 23. The objectives of an organisation could be determined by: a) A needs analysis b) A planned marketing campaign c) A strategic plan d) Plan of action and tactics to be used

7 6 24. The word that best matches the definition: Actions, decision and resources required to implement strategies is: a) Tactics b) Plan of action c) Strategies d) Objectives 25. The best marketing is about: a) Products and services b) Features and benefits of products and services c) How what is on offer will change a customer s life for the better d) Unique selling points True/False 26. Business management focuses on the activities associated with running a company by strategizing, planning, organising, leading, controlling and reporting. 27. The business environment comprises of a number of factors which can be classified as environmental, internal and external factors. 28. The four basic tasks of management are planning, organising, leading and control. 29. Management is the use of communication by a manager to guide, motivate, influence, and direct people s efforts toward achievement. 30. The five stage model of Maslow is divided into deficiency needs and basic needs. 31. One of the functions of middle managers is to scan the environment. 32. Top management manages goals and policies of an enterprise. 33. Departmentalisation is one of the building blocks of the organisational structure. 34. One of the team leader s responsibilities to the team is to deliver projects on time, on budget. 35. The Tabloid Newspaper has a much lower readability score than The Economist magazine. The Tabloid newspaper is therefore much more difficult to read. 36. Before you can develop plans, you have to set targets, goals or objectives. 37. A problem can be described as a gap between ideal and actual conditions.

8 7 38. The problem solving style that relates to Edward DeBono s black hat is the divergers. 39. According to DeBono s hat theory, Yellow Hat thinking involves a creative output. 40. The more information an employee has, the more empowered he/she will feel to execute tasks. 41. The chosen method of communicating results will depend on the audience and the objective of the activity. 42. When writing, it is better to replace a difficult word with one that is more readily understood but less precise. 43. A business plan is a document that businesses use for planning, and is a once-off event. 44. A skills inventory evaluates an employee s knowledge, skills, abilities, qualifications, interests, motivation to learn new skills and future plans. 45. A job analysis is the process of determining systematically the skills, knowledge, and duties required to perform jobs in an organisation. Choose the correct word 46. The organisational structure is highly flexible and readily adaptable to changing circumstances. 47. strategy is concerned primarily with answering the question how to build a sustainable competitive advantage in specific business or market. 48. With the promulgation of the new B-BBEE Codes of Good Conduct on 11 October 2013, the elements of the existing generic scorecard were collapsed into elements. 49. A task that needs doing but the timeline can change, is considered an task. 50. New employees learn around % of their skills on the job. Total: 50 marks Your completed answer sheets, together with the sworn declaration, can be faxed or e- mailed for assessment: Fax: or assignments@institutebm.org.za

Competency Questionnaire Team Leader, Auckland Station

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