Leadership and the Next Generation of Aviation Professionals

Transcription

1 Leadership and the Next Generation of Aviation Professionals ACI Annual Assembly 11th Sept, 2012 Canada, Calgary Jill Nealon-SVP HR&D

2 ACI Annual Passenger Traffic Ranking Million Passengers Per Annum Dubai Airports In Context m passengers m passengers m passengers m passengers th th 13th 13th Average Growth in Cargo- 14.3% Average Annual Passenger Growth % 27th Average Growth in Aircraft Movements-12.4%

3 Growth Implications for the People Strategy Exponential Growth in Customers Pax to grow to 98.5 million Cargo Volumes to increase up to 4.1 million tonnes Increase in bags and planes to be serviced Exponential Expansion in Geography Expansion for concourses, terminals and stands Second airport at DWC Expanded baggage distribution and Cargo handling Business Implications More efficient processes Technology solutions to create higher processing capacities Customer satisfaction basis for people and process initiatives Support services to meet expectations of front line Great physical span of management Decision making will be data driven from a remote location Operational action will need to be forward planned Management styles will need to be proactive rather than crisis or recovery related ORGANISATIONAL DESIGN Headcount to be based on productivity measures OD to be based on customer fulfillment processes Support services to be organised in line with business needs IT s innovation capability and execution to be improved Outsource wherever possible to preserve headcount Introduce planning and analytical units in management structures Job descriptions to capture planning and proactive management accountabilities

4 Growth Implications for the People Strategy Exponential Growth Customer growth Geographic growth Infrastructure upgrade to accommodate more business Projects Deliviered on Time and Efficiencies Managed Ambitious project delivery timelines for infrastructure development Physical distance for baggage distribution will increase, impacting passenger and aircraft turnaround (MCT and OTP under pressure) Business Implications Productivity expectations will rise Customer satisfaction needs to be central to all people initiatives Rapid upgrade in management capabilities required Targeted skill sets to be acquired or created Project deliveries in line with SP 2020 timelines Greater efficiency expectations from facilities and assets Need for aligned and efficient operational strategy Technical frontlines areas like ATC, Security and Immigration to deliver world class service CAPABILITY Ensure a robust PMS capture s productivity and service KPI s Implement a strong brand values program Upgrade management development programmes Create targeted programs for mass jobs (Stand Planning_ Implement project management programs and certifications Where required inject fixed term contract experts (skills spurt) Multi-stakeholder training to become priority

5 Targeted Skills Injections by Experts (ICT, Strategy. CFO) Putting Aspiration Into Our Airport Senior Executives Leadership Management Supervisory Front Line AMP 4&5 Transformational Leadership Case Western University AMP 3/ILM Diploma TALY (Your Next) ACI- AMPAP AMP 2/ILM Certificate QA AD )Leader) AMP 1/ILM Core Modules Safety and Security Customer Service Values Targeted Emiritisation Programmes and Skill Bursts (ATC) Tatweer Danaat Masar Graduate

6 Sharing Knowledge Putting Aspiration Into Airports-Externally Sector Initiatives Lead by the Government to evaluate growth and issues inluding resource and capability Support in the development of AMPAP COP Joined Board of Directors for IAP COP

7 Global Sector Identity-What Is Ours? Airports Are Commercial Businesses Business Models Are Changing Government/Private Resourcing Resourcing Plans v s Airport Master Planning Technological Advancements Proactive and Strategic v s Operational Experts Workforce Mobility Expat v s Local Investment Demographics Attraction of Generation Y to the Industry 2011 ICAO published 20 year forecast for pilots, maintenance and ATC staff (ICAO Doc 9956) What is the Airport Sector and is it a Career?

8 Thank You Jill Nealon-SVP HR&D