Building a Robust Facilities Management Program

Transcription

1 Building a Robust Facilities Management Program How Can Airports Do it Better to Improve Passenger Experience and the Bottom Line? Spring Operations & Technical Affairs Conference Montréal, Québec April 23, 2014 Contact: Presenter Name; Michael Riseborough Director Aviation Infrastructure Greater Toronto Airports Authority Tel: mike.riseborough@gtaa.com

2 Improve Passenger Experience and the Bottom Line Staff development is a key element of achieving the strategic goals of the Airport Improved core competence of the team provides for resiliency and continuous improvement The staff development program will improve employee engagement The efficiency and effectiveness of the facilities organization will evolve as rapidly or as slowly as the team competency develops An integrated approach to development is key 2

3 Building a Strong Adaptive Team Developing the team Knowing your team, the individual strengths and weaknesses Know the aspirations of your staff Collectively build a unique development plan for each employee Create a development approach that establishes specific, measureable, attainable, realistic and timed goals. 3

4 Build a diversified learning plan 70% On-the-job, real-life training, project work, cross-training, special assignments, reading 20% Coaching, feedback and observation 10% Formal learning: classroom, workshop, webinar, conference 4

5 Development Model Demonstrated Attributes Business Training Special Assignments Well Developed Skills, Attitude Work Ethic Business Intellect Demonstrate Creativity Strategic Thinker Mentoring (Senior Team) ACI CFM (IFMA) Airports Facilities Council; Management Training Maintenance Management BOMA Demonstrated Leadership Skills Technical Skills People Skills Work Ethic Business Strategy Potential Attitude PEMAC OMDP Supervisory Skills Acting Assignment Technical Upgrades Facilities Management IFMA SFP FMP Leadership Potential Technical Skills People Skills Potential Work Ethic Attitude Apprentice SMT / SMA Trade / Coach / Mentor Technical Ability Work Ethic Attitude Self Development 5

6 Align the development plans with Industry Partners ACI IFMA BOMA IAAE ACRP ASCE T and DI Colleges and Universities 6

7 IFMA and the Airport Facilities Council IFMA training provides knowledge of FM best Practices that can be directly applied to airport facilities management The training provides for key leaning that compliments and overall development plan IFMA professional development and designations are well recognized within industry IFMA publishes airport relevant facilities benchmarking data 7

8 IFMA and the Airport Facilities Council The Airport Facilities Council (AirFC) of IFMA holds an annual spring conference for learning The AirFC is developing an Airport Benchmarking website The benchmarking work is being developed in partnership with the National Research Council The AirFC is providing a Scholarship opportunity for students focused on Facilities Management and Aviation 8

9 The Toronto Airport Example In 2007 the Airport completed a major development program The Authority transitioned from a constructor to an operator and customer focused organization The GTAA became an active member of IFMA and the Airport Facilities Council Facilities Management knowledge was applied to improve efficiency Professional Development became a key a focus 9

10 The Toronto Airport Example Developed a comprehensive inventory of all owned assets Developed a condition based restoration program Developed a reliability based maintenance approach Balanced the work plans with budgeted resources Developed a strategic approach to contracted services 10

11 Institutionalized a FM Governance Model Focused on staff participation Measurement and Improvement Service Level Objectives Planned Maintenance attainment Reactive maintenance reduction Continuous improvement Staff Engagement 11

12 The Bottom Line! Facilities Annual Operating Costs 180 $12.00 Total Operating Costs $(millions) $10.04 $155.5 $9.31 $146.6 $8.99 $144.0 $8.67 $135.5 $8.15 $129.4 $7.70 $124.3 $7.21 $118.2 $10.00 $8.00 $6.00 $4.00 Cost per enplanement ($) 110 $ $0.00 Total Operating costs** Cost per enplanement 12

13 Thank you 13