Transport Partner Management Integration of transport partners. ECTA RC Workshop Brussels

Transcription

1 Transport Partner Management Integration of transport partners ECTA RC Workshop Brussels

2 ECTA RC Workshop - Agenda 1. Company Profile 2. Transport Partner Management

3 ECTA RC Workshop - Agenda 1. Company Profile 2. Transport Partner Management

4 Company Profile Who is LKW WALTER? Branch office Kufstein/Tyrol Head office Vienna/Wiener Neudorf LKW WALTER head office with the subsidiaries CONTAINEX, WALTER LAGER-BETRIEBE, WALTER BUSINESS-PARK and WALTER LEASING

5 Company Profile Private Austrian business (100 % family-owned) Founded: 1924 Employees: 1,538 FTL/year: + 1,200,000 Turnover 2015/16: Nominal capital of the plc: 1.86 billion 15 million First-class credit rating from international credit rating agencies: D&B (no ): 5A1 Creditreform (no ) credit index 100 KSV1870 (no 80386): Rating 150 Accolade for extraordinary services to the Austrian economy

6 Loading space Loading capacity all over Europe always and everywhere available More than 4,800 full truck loads (FTL) daily, packed and harmless products By road transport with modern and environmentally friendly trucks In combined transport Rail/Road and Short Sea Shipping with more than 7,000 cranable trailers

7 Combined transport network With more than 300 daily departures on more than 200 Short Sea and rail routes in combined transport, LKW WALTER links all the important European business centres. Rail connections Short Sea connections

8 ECTA RC Workshop - Agenda 1. Company Profile 2. Transport Partner Management

9 Transport partner management The European transport market Available loading space in Europe "The internationally operating European carrier has less than 5 trucks on average" 80% 20% Our function Selection of appropriate Hauliers Review and evaluation (audits) Control of our pan-european network built up over 60 years Flexible supply of loading space all over Europe Small and medium sized Hauliers up to 20 trucks Hauliers with more than 20 trucks Source: IRU

10 Transport partner management Selection of carriers/transport partners Company background Company data, commercial register, licences, insurance Quality Must be in accordance with our management systems Type and condition of vehicle fleet Guidelines for cooperation Evaluation by independent members of the transport partner management team

11 Transport partner management On-site Audit An audit focuses on two areas: 1) Quality Guidelines for cooperation Manages the cooperation between transport partners and LKW WALTER Defines standards for vehicles, equipment and drivers Includes general customer requirements and rules of conduct Appearance Company location, fleet and drivers Key performance indicators (KPIs) Loading and unloading in accordance with the transport order Environmental behaviour, environmental data (e.g. fuel consumption), safety non-compliance, etc.

12 Transport partner management On-site Audit 2) Training and coaching *) BBS = Behaviour Based Safety / CPC = Certificate of Professional Competence (Berufskraftfahrer-Qualifikation) LKW WALTER Driver Handbook and Driver Training Programme Each available in 20 languages General factory specifications Defensive and safe driving (BBS/CPC *) Behavioural advice "Safety first" security Load securing Theft prevention Document handling Telematics and fuel cards

13 Transport partner management Transport partner audits

14 Transport partner management Education, training and integration Driver information days throughout Europe Since 2012: 37 events / 3300 drivers in AT, BE, DE, ES, FI, FR, HU, IT, NL, PT, SE, SI, TR Safe and proper equipment handling Customer requirements (factory specifications) Load securing SSHE-Q focus Personal contact with our drivers Support from external experts Training-Clips (coop. with DEKRA Media Group) Load-securing Safety rules Equipment handling Integration of transport partners Management systems for safety, health, environment and quality Control and communication systems like telematics, smartphone/tablet solutions, LOADS TODAY platform

15 Transport partner management Quality measures and CIP (continuous improvement process) Control of the transportation process Direct driver contact, telematics systems, smartphone/tablet solutions Performance assessments (KPIs) Annual audits 47 checkpoints in Europe Checking the condition and features of vehicles, personal protective equipment (PPE) "Last Mile Instruction" to safely comply with factory specifications Long-term partnerships Experience ensures quality

16 Transport partner management Transport partner assessment Based on audit results and KPIs from ongoing cooperations Carried out by independent auditors from the transport partner management team Preset usage approvals and prohibitions in planning software Free use: This transport partner complies with all criteria Limited use Test phase at the start of the cooperation Regional restrictions Customer-specific and product-specific restrictions No use Cannot meet the requirements Blocked in the planning software

17 Success through partnership

18 Load securing concepts with shippers / for drivers

19 Chemical industry instructions packed goods