Frequently Asked Questions 01. Why do I see prices for some items and not others? How do I get pricing on items that I want to buy?

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1 Frequently Asked Questions 01. Why do I see prices for some items and not others? How do I get pricing on items that I want to buy? If a product you wish to purchase isn't priced, click the Get Quote link from the catalog and an AMOeasy representative will be contacted with your price request. 02. How do I handle an overnight delivery? The AMOeasy system is equipped to handle all shipping scenarios. Just select the overnight delivery option and process your order. UPS orders must be placed before 5:30pm EST / 2:30pm PST. FedEx orders must be place before 8:00pm EST / 5:00pm PST. If you are concerned that the item may not be in stock, AMOeasy's customer service can verify shipping via phone, just give Customer Service a call at 877-AMO-4LIFE ( ). 03. Once I complete my order and receive the confirmation, how long does it take the AMOeasy system to transmit my order? The instant you submit your order, it is immediately sent to AMO electronically. 04. What are your hours of operation? AMOeasy support is open from 5:30am (PST) until 5:00pm (PST). You can of course place orders and view account information 24 hours a day using the AMOeasy system. 05. Who do I call if I have a technical question? If you require technical assistance, please call our Customer Service Department at 877-AMO-4LIFE ( ).

2 06. Do I have to use a PO# to complete an order? Yes, a Purchase Order Number is required to place an order on the AMOeasy system. 07. Where can I access my implant inventory? Your implant inventory can be accessed from your Implant Inventory Page. 08. How do I remove an implant from my inventory? To remove an implant from your inventory, you will go to the implant inventory page located here. Enter in the serial number you wish to remove in the Find Serial Number box, then click Find Implant. Once at the implant serial number details page, you can then manually remove any implant from your inventory. 09. When I process an implant as used, is it automatically taken out of my implant inventory? Yes, when you complete your order and receive the order number, the implant is then removed from your inventory. The implant is not removed prior to that because until the order is actually placed, you still have the option of removing the implant from the order, however; implants marked as direct purchase are automatically removed from your inventory and added to your implant history report. 10. What happens if an implant barcode will not scan? If a barcode will not scan, first make sure that the scanner is plugged in and functioning (if a red beam of light shows when pulling the trigger, the scanner is functioning properly). If it is functioning and the barcode still will not scan, please save that box and call Customer Service Department at 877-AMO-4LIFE ( ). Customer Service has the ability to manually enter the information in order to process the complete order. 11. Can I print out my order confirmation from Order History Report? Yes. An order confirmation is provided after you submit your order to AMO, but if you forget to print it out

3 then or wish to print out an old order confirmation you can do that from your Order History Report. 12. Who has access to my account information? Only you and the other users that you requested have access to your account information. 13. How does the "Get Quote" feature work? When you click on Get Quote in the catalog, an is sent to an AMOeasy representative requesting that pricing be loaded for you for that particular item. Sometimes, your AMOeasy representative will have to contact your local Sales Representative or you directly before pricing can be established. This process can take 24 to 48 hours. If you need to order this product please call Customer Service at 877-AMO-4LIFE ( ) and they will place the order for you via phone until your pricing has been established in AMOeasy. 14. How do I create an Easy Ordering List? An easy ordering list is a great way to maintain items that you purchase on a regular basis. To create an easy ordering list, go to your Easy Order Lists page and click on the Create a New Easy Order List link. Once the list is created, you can add products by browsing the catalog or from other Easy Order Lists. 15. I keep scanning the Implant box, but the fields never fill with data, what am I doing wrong? There are a few things you should check before calling Customer Service Department. 1. Make sure that your scanner is plugged in and functioning. 2. If you have not used your scanner in a long time, it may have lost its programming. The scanner configuration sheet is available in the support section, above this FAQ. 3. Reboot your computer. If none of these solve the problem, contact Customer Service Department at 877-AMO-4LIFE ( ).

4 16. What web browser should I use? For best results, we recommend using Microsoft Internet Explorer, which is installed by default on nearly every Windows PC. 17. What if a Sales Rep drops off a lens at my facility; how do I add it to my inventory? Please contact Customer Service at 877-AMO-4LIFE ( ), have the lens serial number available and your CSR will transfer the lens into your account. 18. Can I change a PRC card once it is submitted? No. If you have concerns regarding the PRC card that you submitted electronically please contact Customer Service at 877-AMO-4LIFE ( ) 19. Can I view a completed PRC card? Yes. In the Report tab, locate the Implant Usage History Report, click. If a check box appears to the right of the serial number the PRC card has been completed and submitted. To view the submitted implant card, click on the serial number of the implant. The implant card will appear. 20. How do I enter multiple lenses using my scanner? If you are a new user, be sure to program your scanner by using the above programming sheet. If you choose not to use a scanner, note that you will need to press enter after each manual addition to the inventory. 21. How do I set up my browser to auto-populate fields in my PRC card? For Internet Explorer, go to the Menu Bar and select Tools, then Internet Options. Then select the Content tab, and click the Settings button under AutoComplete. Check the Forms checkbox, and click Ok.

5 Available Shipping Methods: FedEx Shipping cut off time for order is 5:00pm PST. FedEx Overnight by 8:00am, Contact FedEx at to verify that this service is available in your area. FedEx Overnight by 10:30am, Contact FedEx at to verify that this service is available in your area especially if you are in a remote area where 10:30am could mean noon or end of business depending on your location. FedEx 2nd Day Freight will be received by 4:30pm on the 2nd business day. FedEx Standard Overnight will be received by end of business the following day. FedEx Three Day Service FedEx Ground Service will be received within 7 to 10 business days. FedEx Saturday Service, Contact FedEx at to verify that this service is available in your area. (AMO is not an agent or representative of FedEx. Accordingly, AMO does not make any guarantees as to the delivery of any products.) UPS Shipping cut off time for orders is 2:30 PST. UPS Next Day by 8:00am, Contact UPS at to verify that this service is available in your area. UPS Next Day by 10:30am UPS 2nd Day Air UPS ground will be received within 7-10 business days. UPS Saturday Service, Contact UPS at to verify that this service is available in your area. (AMO is not an agent or representative of UPS. Accordingly, AMO does not make any guarantees as to the delivery of any products.) Product Shipping Education Balanced Salt Solution, Each box contains 12 glass bottles and equates to approximately 25lbs in weight. AMOs suggested method of freight is FedEx or UPS Ground to keep shipping costs low. You

6 will be responsible to pay all freight charges. If you select another method of freight, please be aware that you are also responsible for the extra costs for expedited freight. IMPORTANT: If you live in a location that experiences freezing temperatures, we highly recommend that the BSS ships 2nd or 3rd day FedEx or UPS service to minimize the risk of freezing. When you pay the freight, all risk of such loss, damage or destruction is assumed by you. When AMO pays the freight, AMO shall be liable for any goods lost, damaged or destroyed in transit, except if you select a method of freight (other than AMOs recommended method), you will be responsible for the replacement of any products damaged due to freezing. Intraocular Lenses, Due to the size and weight of this product, AMOs suggested method of freight is FedEx or UPS 2nd Day or the priority method based on your surgery needs. Healon Products, The only method of freight used by AMO is FedEx or UPS 2nd Day. Contact FedEx at to verify that this service is available in your area. When you pay the freight, all risk of such loss, damage or destruction is assumed by you. When AMO pays the freight, AMO shall be liable for any goods lost, damaged or destroyed in transit, except if you select a method of freight (other than AMOs recommended method), you will be responsible for the replacement of any products damaged during shipping. Acceptable storage temperature for Healon, Healon 5 and Healon GV Elevated temperatures are acceptable for a limited time period; however, product that have been frozen should never be used as air bubbles may be formed in the solution when thawing, and the air bubbles may create a disturbance during usage in the eye. Additionally, viscosity may be adversely affected when the product has been frozen. Approved storage conditions: Healon products must be stored in a cold place (+2 to +8 C) (35 to 47 F) and protected from light and freezing. Stability studies indicate Healon, Healon 5 and Healon GV may be safely exposed to temperatures between +8 to +25 C (46 to 82 F) for a maximum time of 2 weeks. Studies have also shown that, under certain circumstances, the temperature may reach +40 C (104 F) for a period of 2 days without loss of safety or efficacy; however, AMO does not recommend storage at these elevated levels. If you need further assistance or clarification, please contact Grace Kropidlowski at or by at grace.kropidlowski@amo-inc.com. (Any AMO warranty covering any of the above products will be void if the above shipping, storage and handling instructions/recommendations are not followed. If there is a conflict between this Shipping Education Fact Sheet and the AMO Invoice Terms and Conditions (AMO Ts and Cs) accompanying the applicable pro(s), the AMO Ts and Cs shall control.

7 23. Can I request an RGA? Yes. In the Implant Inventory tab, select the View Diopters for the model lens you wish to return. From Implant Inventory Details, click on the View Serial Numbers to locate the serial number and click the box to the left of the serial number and a check mark will appear. Once your selection has been completed, click on Return Opened to AMO or Return Unopened to AMO. For more details with regard to the Return Direct Purchase / Consignment Material to AMO click on the View Helpful User Information for additional instructions.