Worldwide Hosted PBX Market Table of Contents

Transcription

1 Worldwide Hosted PBX Market Table of Contents

2 Worldwide Hosted PBX Market was published by The Eastern Management Group in the fourth quarter of Researching and forecasting the worldwide deployment of hosted PBX reflects a significant undertaking by The Eastern Management Group. Hosted PBX is now in place on every continent, and it is quickly displacing premises PBXs. To create the Worldwide Hosted PBX Market , we gathered global data both from vendors and customers. Bringing this report together required completed surveys from more than 20,000 Information Technology (IT) managers and technology vendors worldwide. Surveys were done by the Eastern Management Group with businesses ranging in size from one employee to more than a million in 19 vertical markets and seven world theaters. To this information, the Eastern Management Group added 30 years of quarterly PBX market data from our Monitor reports. All of the gathered intelligence was used in models and analyzed by our consulting team in order to produce this landmark 385 page report.

3 Worldwide Hosted PBX Market Table of Contents Page Part 1 Fourteen Important Conclusions Part 2 Marketing Analysis Billion Dollar Vendor Roadmap Two Broad Hosted PBX Markets Cust Size Profile 12 UC Applications Importance to Businesses Initial Customer Sale and What s Included Vendors Not Wanting to Sell to SMBs Hosted PBX Gross Margin Vendor Problems with Going Up-Market Multi-Tenant and Multi-Instance Top Vertical Markets for Hosted PBX Customer Churn Rates 17 Drivers of Hosted PBX Part 3 Market Size and Shipments Historic Hosted PBX Annual Sales Growth Worldwide Hosted PBX Annualized New Sales Revenue Total Revenue Analysis Worldwide Hosted PBX Annualized New Sales Revenue 2016 Hosted PBX Shipments by Region

4 2016 Hosted PBX Shipments by Employee Size 2016 Hosted Phone System (Only) Shipments by Employee Size 2016 Hybrid Phone System (Only) Shipments by Employee Size 2016 Hosted PBX Shipments by Number of Seats 2016 Hosted Phone System (Only) Shipments by Number of Seats 2016 Hybrid Phone System (Only) Shipments by Number of Seats 10 Largest Vertical Markets for Hosted PBX Annual Seat Growth Forecast for Installed Hosted PBX Systems 2016 Hosted PBX Sales by Vendor Hosted PBX Market Share Hosted PBX Seat Shipments Total Addressable Market for Hosted PBX Number of PBX Seats Up-For-Grabs 2016 Worldwide Total Addressable Market (TAM) for Hosted PBX 2016 Worldwide Lines Shipped by Business Phone System Type 2016 Worldwide Market Share by Business Phone System Type Pre 2016 to 2022 Market Share Purchases by Business Phone System Type Part 4 Offers Features Generally Included in Vendor Offers Basic Voice Features Package What Partners That Sell to the SMB Must Expect Important Optional Features to Package with Hosted PBXs Top 12 UC Features Ranked By IT Managers Most Popular Data Integration Applications for Customers

5 Contact Center Importance to Customers Basic Contact Center Vendor Offers Advanced Contact Center Vendor Requirements Vertical Market Offers Six Widely Used Softphone Operating Systems for Hosted PBX Softphone Operating System Market Share The Six Best Bundled Offers for Vendors Most Popular VoIP Phones with Hosted PBXs How Long Should Contracts Run Over-the-Top or Provisioned Networks First Sale to the Customer: What Gets Sold Second Sale to the Customer: What Gets Sold Pull Through Revenue Opportunities for Vendors and Partners Part 5 Prices Side-By-Side Price Comparisons of 10 Vendors 8X8 Configuration Prices Comcast Configuration Prices EarthLink-Windstream Configuration Prices Mitel Configuration Prices RingCentral Configuration Prices ShoreTel Configuration Prices Vonage Essentials Configuration Prices Vonage Premier Configuration Prices Verizon Configuration Prices West Configuration Prices

6 Part 6 Economic Model for Pull through Services Managed Services, Systems Integration, and Third Party Services Services Pull Through Per $1 of Cloud Sales Services Profit Systems Integration Pull Through Per $1 of Cloud Sales Systems Integration Profit Third Party Pull Through Per $1 of Cloud Sales Third Party Profit Pull through Aggregation Part 7 Distribution Channels for Hosted PBX Routes-To-Market How Vendors and Customers Should Select Channel Partners Emerging Roles for Master Agents Distributors and SIs Hosted PBX Market Share by Route-To-Market Direct Sales Channel: How it Should Work Inbound Marketing: How it Should Work Inbound Marketing Channel: How it Should Work Partner Sales Channel: How it Should Work How Many Channel Partners are Needed Average Sales Cycle Mean Time Expected Number of Monthly Partner Sales What Do Partners That Sell to the SMB Expect Keys to Partner Success How Partner Channels Are Expected to Change

7 How Hosted PBX Customers Are Expected to Change Part 8 Hosted PBX Company Evaluations Company Description Go-To-Market Services Support Services and Equipment Strategy and Analysis 8X8 Company Evaluation Comcast Company Evaluation EarthLink-Windstream Company Evaluation Mitel Company Evaluation RingCentral Company Evaluation ShoreTel Company Evaluation Verizon Company Evaluation Vonage Essentials (Vocalocity) Company Evaluation Vonage Premier (Telesphere) Company Evaluation West Company Evaluation Part 9 Integrations Integrations Are Table Stakes for All Vendors Bundling Integrations for MRR 8X8 Integrations Comcast Integrations EarthLink-Windstream Integrations

8 Fuze Integrations Mitel Integrations RingCentral Integrations ShoreTel Integrations Verizon Integrations Vonage Business Integrations West Integrations Part 10 Appendix Appendix A Research Methodology Appendix B About The Eastern Management Group Appendix C Contact

9 Contact Us Orders for this report, and general inquiries, may be made by contacting The Eastern Management Group below. John Malone ext jmalone@easternmanagement.com Please visit our web site to learn more about The Eastern Management Group

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