ecommerce Service Questionnaire

Transcription

1 ecommerce Service Questionnaire If you re trialing a new software or considering hiring a new ecommerce team, be sure to ask the following: Do you support? Shopify ShopifyPlus BigCommerce Magento Volusion WooCommerce Other How will I control my site? Through the designer Through a CMS and the designer Through a CMS Through the platform Unknown How will my site be hosted? Self-hosted Cloud-hosted Will my site have: Responsive Design Mobile Optimization -Oriented UX Clean User Interface Open Source Support Design & Development

2 What are the strengths of your sites? What are the weaknesses of your sites? Can you write/develop the following languages: Java PHP HTML App languages Others

3 Where can I implement inventory from? Suppliers Wholesalers Data feeds Drop Shippers What kind of data files do you support? CSV XML JSON TXT Other Can I directly access the following: FTPs APIs EDIs ERPs POSs How often can I update inventory? Once per day Customized (as often as you want) How will my data be hosted? Self-hosted Cloud-hosted What platforms do you integrate with? Shopify/ShopifyPlus BigCommerce WooCommerce Magento Volusion Other Inventory Management

4 What sales channels do you integrate with? Amazon ebay Walmart Jet Overstock Newegg Others What s your uptime? Less than 99% 99% 99.9% How often do you experience a service interruption? About once a week About once a month About once a year Never What are the strengths of your platform? What are the weaknesses of your platform?

5 What platforms do you integrate with? Shopify/ShopifyPlus BigCommerce WooCommerce Magento Volusion Others What sales channels do you integrate with? Amazon ebay Walmart Jet Overstock Newegg Others How will my data be hosted? Self-hosted Cloud-hosted Can I directly access the following: FTPs APIs EDIs ERPs POSs How often can I sync and update orders? Once per day Customized (as often as you want) What s your uptime? Less than 99% 99% 99.9% Order Management

6 How often do you experience a service interruption? About once a week About once a month About once a year Never What are the strengths of your platform? What are the weaknesses of your platform?

7 What platforms do you integrate with? Shopify/ShopifyPlus BigCommerce WooCommerce Magento Volusion Other What sales channels do you integrate with? Amazon ebay Walmart Jet Overstock Newegg Others Multichannel Sales Do you integrate with alternative sales channels like the following: Affiliate channels Social media markets Shopping engines Others What s your uptime? Less than 99% 99% 99.9% How often do you experience a service interruption? About once a week About once a month About once a year Never

8 What are the strengths of your platform? What are the weaknesses of your platform?

9 What types of marketing do you handle? SEO PPC Social Content Affiliate Viral Influencer What are the primary KPI s we ll be measuring? Sales ROI AOV Abandonment Traffic Engagement Time on site Bounce rate Volume Others How will I receive results? Reporting Dashboard Orally We don t measure results What are your strengths? Increasing Sales Strategy Engagement Personalization Mobile Content Brand Marketing & Analytics

10 What are your weaknesses? Increasing Sales Strategy Engagement Personalization Mobile Content Brand