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1 Lesson: Total Time: Content: Question/answer: 45 minutes 30 minutes 15 minutes Lesson Description: Automated Miscellaneous Charge Orders, for travel agents reporting to the Airlines Reporting Corporation, are described with guidelines. The template is illustrated with an example to create an MCO. Entries to issue automated MCOs are given. Entries to reissue an exchange ticket and automated MCO with residual value are also included in this class. Author: P.G SME: N. J. Approved: Create PNRs for: PARKER/ALAN/JOYCE MARKS/CHARLES/REBECCA/KEITH FAIRHURST/NIGEL CLARK/LINDA This class requires creation of a PNR for presentation. It is recommended that the PNR be created prior to the start of the class so that it is available during the presentation. Since the PNR will be cancelled by the airline if no action is taken within 24 hours, it should be shortly before the class. Please use dates that are at least six months out so that current operations are not disrupted. Do not use US Air or Air Canada. We cannot complete an e-ticket on DL. Suggest using Northwest Airlines. Also, please do not create MK or HK segments for this purpose. The Parker PNR is used to complete an MCO template. The Marks PNR is used to illustrate MCO summary list and completed MCO

2 s Documentation template for ARC Travel Destination vendor. The Fairhurst PNR is used to illustrate an automated MCO with residual value and a penalty. The Clark PNR is used to illustrate an automated MCO with residual value and no penalty. Delete any current MCO templates before class Worldspan L.P. All Rights Reserved

3 Class Preparation: Parker PNR (page 7) Build PNR and store fare quote Marks PNR (page 16) Build PNR, store fare and create 2 MCOs. Fairhurst PNR (page 24) Build PNR and issue original ticket. Clark PNR (page 45) Build PNR and issue initial ticket. PowerPoint - 1 Welcome to PowerPoint - 2 Objectives At the end of this lesson, you will be able to: Explain when to use Fill out primary and secondary MCO template screens Issue an Explain for ARC Travel Destination Vendors Identify two mandatory entries for an with residual value Issue an with residual value PowerPoint - 3 Agenda

4 s Documentation Review Automated Miscellaneous Charge Orders, for travel agents reporting to the Airlines Reporting Corporation, are described with guidelines. The template is illustrated with an example to create an MCO. Entries to issue automated MCOs for vendors. The ARC Travel Destination Vendor program is discussed. Entries to issue automated MCOs with residual value. In addition to the TASF (Travel Agent Service Fee) MCO, Worldspan has introduced functionality for travel agencies reporting to the Airlines Reporting Corporation. allows you to produce original issue MCOs using ATB ticket stock. s are created using a template to fill in and attach to the PNR. The MCO is then issued as a single transaction, or as part of a complete itinerary. information is reported directly to ARC, printed on the itinerary/invoice, and automatically interfaced to back-office accounting systems. Let s look at how original issue MCOs are used. PowerPoint - 4 Split forms of payment. s are used for: Deposits and payments for non-air bookings such as hotels, cars, tours, and cruises

5 Purchase of travel products from ARC Travel Destination Vendors. Insurance payments. For split form of payment, issue the automated MCO for the desired amount, and then use it as an exchange document for the ticket. is used for deposit or payment for any vendor that accepts a handwritten MCO for payment today. In addition,it can be used to purchase travel products from ARC Travel Destination Vendors. We ll talk about this later. Are there situations when an automated MCO cannot be used? PowerPoint - 5 s are not used when: The MCO has more than one tax; such as combined tax code XT. Agency is not using ATB1 ticket stock. Agency is SATO office using S1 ticket formatter. CATO offices. The automated MCO includes: Charge form (optional) for credit card sales Auditor s coupon (optional) Agent coupon

6 s Documentation Exchange coupon Passenger receipt Coupons are issued in the same order as an ATB ticket. When issued with other documents, MCO documents are the last to print. All tickets and itinerary/invoices, including pocket itineraries print first. Coupon suppression is available for automated MCO charge form and auditors coupons. Check with your agency or ARC if unsure whether to suppress specific coupons. If your agency uses split documentation, coupon reprint functionality is also allowed for the charge form, auditor s coupon and agent coupon. The entries are the same as for reprint of ATB ticket coupons. MCO number allocation is assigned automatically when the first TASF or automated MCO is issued by your agency. A sequential block of 50 MCO numbers is assigned and this block is used for all TASF and automated MCOs. Let s use the template and issue an automated MCO for a travel vendor. Application Sharing 1. Display the PNR for Parker. *-PARKER

7 1P- 4W265I 1.2PARKER/ALAN/JOYCE*2ADT 1 DL1419U 23OCT SU ATLMSY HK2 1144A 1216P/O $ E 2 TVL DL MK1 TUR 24OCT05/AN-CERTIFIED TOURS/FDA-USD /FF1- NEW ORLEANS AIR LAND PKG 3 DL1532U 30OCT SU MSYATL HK2 810A 1033A/O $ E P- 1.PQ T/E-LEARNING TRAVEL/PAT T- 1.TAW/00/12APR TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 12APR BY AGT-P1/PQ2 ADT ATL DL MSY DL ATL USD215.82END DL ZPATLMSY XT5.00AY9.00XF ATL4.5MSY4.5 )> 2. Display the blank template from this PNR. MCO (a) MCO 01/PAGE 1 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW (b). * TO ( ) AT ( ) (c)* TYPE OF SVC ( ) (d)* COMM ( ) ISO (USD) AMT ( ) (e)iso ( ) TAX ( ) (f)iso (USD) TOTAL ( ) TOUR CODE ( ) (g)iso ( ) EQV AMT ( ) BBR ( ) (h)fop ( ) APVL CODE ( ) (i)validating CARRIER ( ) DATE #12APR05# SID #PQ2 # AGT #P1 # (j)* MCO (1) 1-ORIGINAL ISSUE (k)option (.) P/PROCESS O/OPTIONAL DATA H/HELP E/EXIT D/DELETE > 3. Explain the fields of the template

8 s Documentation Display Explanation Label Header Description a b MCO 01/PAGE 1 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW * TO ( ) AT ( ) MCO 01/PAGE 1 OF 2 - Heading. This is MCO template number 1, the first screen of two (primary and secondary). >VIEW - is for internal Worldspan use. * TO - Name of airline or operator who is to honor the exchange coupon. c d AT - Location of the airline or operator. * TYPE OF SVC ( ) A clear description of the type of service or purpose for issuing the MCO. * COMM ( ) * COMM - Percentage and/or amount of ISO (USD) AMT ( ) the commission for the service. Use $ to signify a dollar amount. If there is no $ the amount is treated as a percentage. A combination can be entered such as 10*$C ISO - (USD) 3 character International Standards Organization code (autofilled) for the amount. e AMT - Numeric MCO amount ISO ( ) TAX ( ) ISO - 2 character ISO code for tax, such as US or GB. XT tax code is not valid because combined taxes are not allowed for automated MCO. f ISO (USD) TOTAL ( ) TOUR CODE ( ) TAX Amount of tax. ISO (USD) - 3 character ISO code (auto-filled) for total amount. The total amount can be input or the system will automatically calculate it from the MCO amount and tax fields. TOUR CODE - Inclusive Tour (IT) code when applicable. The IT code is required for purchases from ARC Travel Destination Vendors and can be obtained from ARC (

9 Label Header Description g ISO ( ) EQV AMT ( ) BBR ( ) ISO - 3 character ISO code for equivalent total. EQV AMT - Equivalent amount. h i j k FOP ( ) APVL CODE ( ) VALIDATING CARRIER ( ) DATE #18APR01# SID #PQ2 # AGT #AA*# * MCO (1) 1-ORIGINAL ISSUE OPTION (.) P/PROCESS O/OPTIONAL DATA H/HELP E/EXIT D/DELETE BBR - Bankers Buying Rate used to determine the equivalent amount. FOP - Form of Payment for MCO. APVL CODE - Credit card approval code when applicable. VALIDATING CARRIER 2 character or 3 digit validating carrier code. We ll discuss this in a moment. DATE, SID, AGT - Date, SID and agent sine for last update to the template (auto-filled). Type of MCO (auto-filled). All automated MCOs are original issue. Command line: P= Process O= Optional data (displays secondary template) H= Help page with field descriptions E= Exit template D= Deletes MCO template and data 4. Tab to each of the following fields and enter the data as given: TO: AT: TYPE OF SVC: ISO: (auto-filled) AMT: ISO: (auto-filled) FOP: VALIDATING CARRIER OPTION: CERTIFIED VACATIONS FORT LAUDERDALE DELTA VACATIONS NEW ORLEANS HOTEL PACKAGE CK DL O

10 s Documentation MCO 01/PAGE 2 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW * TO (CERTIFIED VACATIONS ) AT (FORT LAUDERDALE ) * TYPE OF SVC (DELTA VACATIONS NEW ORLEANS HOTEL PACKAGE ) ENDORSEMENT ( ) ISSUED IN CONNECTION ( ) REMARK ( OPTION (O) P/PROCESS B/BACK H/HELP > ) The secondary template repeats the information from the first three lines of the primary template. Endorsements and Issued in Connection information can be entered here. For now, let s fill in Remarks data to specify the confirmation and names for the payment. 5. Tab to each of the following fields and enter the data as given: REMARK CF 5432 PARKER 24OCT05 7 NIGHTS INITIAL DEPOSIT Tab to OPTION and enter P to process. MCO 01/PAGE 2 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW * TO (CERTIFIED VACATIONS ) AT (FORT LAUDERDALE ) * TYPE OF SVC (DELTA VACATIONS NEW ORLEANS HOTEL PACKAGE ) ENDORSEMENT ( ) ISSUED IN CONNECTION ( ) REMARK (CF 5432 PARKER 24OCT 05 7 NIGHTS - INITIAL DEPOSIT OPTION (O) P/PROCESS B/BACK H/HELP > ) Response: MCO RECORD CREATED - WILL BE STORED AT END TRANSACTION >

11 6. End and redisplay the PNR and move down to suppressed items. ER MD P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.TAW/00/12APR TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 12APR BY AGT-P1/PQ2 ADT ATL DL MSY DL ATL USD215.82END DL ZPATLMSY XT5.00AY9.00XF ATL4.5MSY4.5 BF TX TTL U14NBV TOTAL BF TX TTL USD *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/DR/MCO > templates are stored in the PNR as suppressed items. To display the template, or templates, enter *MCO. 7. Display the suppressed item for MCO. *MCO MCO 01/PAGE 1 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW * TO (CERTIFIED VACATIONS ) AT (FORT LAUDERDALE ) * TYPE OF SVC (DELTA VACATIONS NEW ORLEANS HOTEL PACKAGE ) * COMM ( ) ISO (USD) AMT ( ) ISO ( ) TAX ( ) ISO (USD) TOTAL ( ) TOUR CODE ( ) ISO ( ) EQV AMT ( ) BBR ( ) FOP (CK ) APVL CODE ( ) VALIDATING CARRIER (DL ) DATE #12APR05# SID #PQ2 # AGT #P1 # * MCO (1) 1-ORIGINAL ISSUE OPTION (.) P/PROCESS O/OPTIONAL DATA H/HELP E/EXIT D/DELETE >

12 s Documentation When there is only one MCO template attached to the PNR, the response to the entry to display the MCO is the primary MCO template. If there is more than one template, a list is produced. Notice the total amount field is automatically filled with the deposit amount. Let s take a look at how to issue an automated MCO. PowerPoint - 6 MCO Selection Option #MX (X = MCO template item number) EZM#M1 Issues an automated MCO (MCO item 1) EZM#MP2 Issues an automated MCO per person (MCO item 2) 4-DIM#RL#N1.0#*R#M1 Document type and ticketing option stored in Document Instruction line. An EZ ticketing option for MCO Selection #MX (X = MCO template item number) is used to issue the MCO by selecting the appropriate template number. When issuing per person MCOs, the total amount in the template is issued on each MCO. If template number one shows $100.00, and the PNR has three passengers, using MCO Selection option #MP1 results in three MCOs at $ each. EZ document type M can be added to the A.I.R. EZ OPTIONS area, stored in PNR Document Instructions, and used in the EZ ticketing drivestream. The M document type can be combined with all other document types except credit memo (C) and boarding pass (B)

13 Automated and TASF (Travel Agent Service Fee) MCOs cannot be issued in the same transaction at this time. Entries to issue an automated MCO can be found in HELP EZM. Let s look at ticketing options used with MCO. Application Sharing 1. Access HELP EZMOPT. HELP EZMOPT G/L

14 s Documentation 146 MCO OVERRIDE OPTIONS /APPLICABLE WITH #MX OR #MPX OPTIONS 147 ONLY X - MCO SELECTION/ MCO COMMISSION /K OR /K$ /K10 /K$12.00 /K$ /K10*C$ MCO VALIDATING CARRIER /C /CUA OR C MCO ENDORSEMENTS /ER /ER25 PCT PENALTY OR 153 /ERNE-*VO- 154 MCO IT TOUR CODE /IT /ITIT7UACRUISE 155 /1-15 CHARACTERS/ 156 MCO ISSUED IN CONNECTION 157 WITH DOCUMENT NUMBER /IS /IS /13 CHARACTERS ONLY/ 159 MCO AMOUNT AND/OR TAXES /MA /MA NO TAXES)> 160 /MAUSD ISO CODE 161 /MA25X5-WITH TAX 162 /MA15.00XCA5.00-AMOUNT 163 WITH TAX-ISO CODE 164 /MA0.00X5.00-ZERO 165 AMOUNT WITH TAX 166 /MA110.00XYCEXEMPT 167 AMOUNT-EXEMPT TAX MCO SELECTION OPTION EXAMPLES CREDIT CARD AS FOP /SYSTEM OBTAINED APPROVAL CODE/ 172 EZTML#M2/K8/CTW#M$CCAX P1299*XE*SOF MCO SELECTION- FOP - MCO MANUAL APPROVAL CODE 175 EZ#M1/MA25/CUA/K$5.00#M$CCAX N0299*Z PER PERSON MCO SELECTION OPTION WITH SF MCO OVERRIDE 178 EZM#N2.0/4.1#MP1#MOK **ADDITIONAL REFERENCES** 181 EZM OPTIONS - INDEX >INFO EZMOPT( 182 MCO - DOCUMENT ISSUANCE >INFO EZM( 183 AUTOMATED MCO/SERVICE FEE MCO - INDEX >INFO MCO( 184 )> The ticketing options listed on this HELP page are valid when used as part of the #MX MCO Selection option. Slashes are used as separators between the identifiers. These options override the information stored in the MCO template

15 As mentioned, TASF MCOs and automated MCOs cannot be issued in the same entry. When service fee #SF information is stored in PNR Document Instructions, an override entry must be used to suppress it when issuing an automated MCO. The override option is #MOK. Verbal Question 1. What entry issues an MCO only, with the following options: 10 percent commission Validated on Delta Air Lines MCO amount $ A. EZM#M1/K10/CDL/MA ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE A M PARKER/ALA PNR >*4W265I( > Our entry requested only an MCO, as indicated by the M preceding the document number. This response is very similar to the response for a ticketing entry. s update the DDL, DDP, and DDS reports. s display as separate items in the Document History of the PNR. When an air ticket and automated MCO are issued, the document history will display two separate items. (You may wish to show them this, the DDL and DH, if desired). Let s look at an automated MCO for ARC Travel Destination vendors. (Instructor: MCOs and PNR need to be created for this portion of the class.)

16 s Documentation 2. Display the PNR for Marks and move down. *-MARKS 1P- LRD4VR 1.3MARKS/CHARLES/REBECCA/KEITH*3ADT 1 DL 236K 15OCT SA ATLMCO HK3 815A 944A/O $ E 2 DL 622K 22OCT SA MCOATL HK3 920A 1044A/O $ E P- 1.PQ T/E-LEARNING TRAVEL/PAT T- 1.TAW/00/12APR TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 12APR BY AGT-P1/PQ2 ADT ATL DL ORL DL ATL USD388.84END DL ZPATLMCO XT5.00AY7.50XF ATL4.5MCO3 BF TX TTL K3NBV TOTAL BF TX TTL USD )> MD 2 DL 622K 22OCT SA MCOATL HK3 920A 1044A/O $ E P- 1.PQ T/E-LEARNING TRAVEL/PAT T- 1.TAW/00/12APR TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 12APR BY AGT-P1/PQ2 ADT ATL DL ORL DL ATL USD388.84END DL ZPATLMCO XT5.00AY7.50XF ATL4.5MCO3 BF TX TTL K3NBV TOTAL BF TX TTL USD **** ITEMS SUPPRESSED ****/MCO > Verbal Question 2. How would you display the MCO or MCOs for this PNR? A: *MCO

17 MCO- MCO SUMMARY LIST 01. TO: ARC-A3394 AT: FLORIDA USD TO: TOP LIMO AT: ORLANDO USD36.15 > Because there are two templates attached to the PNR, the summary list is displayed. To display item one from the list, enter: *MCO1 4. Display item one from the list. *MCO1 MCO 01/PAGE 1 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW * TO (ARC-A3394 ) AT (FLORIDA ) * TYPE OF SVC (SEAWORLD FLORIDA ) * COMM (26.62 ) ISO (USD) AMT ( ) ISO (US) TAX ( 13.32) ISO (USD) TOTAL ( ) TOUR CODE (SFA2C2DT ) ISO ( ) EQV AMT ( ) BBR ( ) FOP (CK ) APVL CODE ( ) VALIDATING CARRIER (X6 ) DATE #14APR05# SID #PQ2 # AGT #P1 # * MCO (1) 1-ORIGINAL ISSUE OPTION (.) P/PROCESS O/OPTIONAL DATA H/HELP E/EXIT D/DELETE > This is an example of an MCO template for an ARC Travel Destination vendor. (Instructor - include ARC portion only if it is appropriate. If not, continue the current exercise on page 18) Instructions for ARC Travel Destination vendors can be found at Click on the link to TravelBuyARC

18 s Documentation Each vendor has example coupons with the information and codes for: TO: TOUR CODE VALIDATING CARRIER REMARKS All ARC Travel Destination vendors use the validating carrier code X6, or 889. Both the Tour Code and Remark area must be filled out with the correct information as provided by ARC. Follow Me URL: Click on TravelBuyARC and show them SeaWorld Florida (under Theme Parks). Just a quick familiarization with where to find information on ARC Travel Destination Vendors. OK, back to Reservations Manager to look at the secondary template for this MCO. Application Sharing 5. Tab to OPTION and enter: 0 0 MCO 01/PAGE 2 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW * TO (ARC-A3394 ) AT (FLORIDA ) * TYPE OF SVC (SEAWORLD FLORIDA ) ENDORSEMENT ( ) ISSUED IN CONNECTION ( ) REMARK (TWO ADULTS/ONE CHILD VALUE TICKETS OPTION (O) P/PROCESS B/BACK H/HELP > )

19 The REMARK field has information for the type of service purchased. Remember that it is the vendor who must provide the details for information that appears on the MCO. ARC Travel Destination vendors provide information in the ARC web pages for TravelBuyARC. s issued for ARC Travel Destination vendors must be validated with carrier code X6 or 889 Travel Agent Service Fee (TASF) MCOs are validated automatically by the system with XD/890. All other automated MCOs issued for travel services must be validated on a carrier that is acceptable to the service provider. Always check with the service provider for validation instructions. Reference page indexes for automated MCO are found at HELP AUTOMCO and INFO AUTOMCO. Let s review what we ve discussed so far. Review PowerPoint - 7 Review s are used as original issue MCOs for: Split Forms of Payment Deposits and payments for non-air bookings Purchase of travel products from ARC Travel Destination Vendors Insurance payments

20 s Documentation PowerPoint - 8 Review s are not used when: The MCO has combined, or multiple taxes Agencies not using ATB1 ticket stock SATO agencies using S1 ticket formatter CATO agencies PowerPoint - 9 Review s print after other document types, such as air tickets and itinerary/invoices. Coupon suppression and reprint capability is available for automated MCO. coupons include: Charge form Auditor s coupon Agent coupon Exchange coupon Passenger receipt PowerPoint - 10 Review To display a blank MCO template, use the entry MCO

21 Be specific about the services and purpose of the MCO when filling in the fields of the template. Single MCO templates attached to a PNR can be displayed using the entry *MCO. This entry displays a summary list for PNRs with multiple MCO templates. PowerPoint - 11 Review The MCO Selection option #MX is used in the ticketing entry to issue the MCO. MCOs can be issued separately or as part of a complete itinerary. MCOs can be issued per person or per PNR. s cannot be issued with TASF MCOs at this time. Use #MOK to override TASF options in the agency Document Instruction line when issuing automated MCOs. Use an oblique (/) within the #MX Selection option to add the overrides. PowerPoint - 12 Review MCO ticketing overrides are available for: /K MCO commission /C Validating carrier /ER Endorsements /IT IT Tour codes /IS Issued in Connection data /MA MCO amount and taxes

22 s Documentation Now that we have discussed MCOs for Travel Destination vendors, let s look at issuing an automated MCO for residual value. This function provides Worldspan the functionality to issue an automated MCO for residual value and exchange a paper ticket. Let s take a look at how it works. PowerPoint - 13 with residual value entries The automated MCO for residual value option requires two basic entries: The input of #MCRV* instructs Worldspan to automatically issued an automated MCO residual value document in the same transaction with the issue of the exchange (new) ticket. It is mandatory to include the refund amount with the option for a residual value automated MCO. The refund amount in the /MA option is mandatory in the automated MCO residual value entry and follows the display (*). PowerPoint - 14 with residual value entries The residual value parameter is only applicable when issuing a ticket in the same transaction. An for residual value cannot be issued in the same EZ entry with any other type of automated MCO

23 PowerPoint - 15 with residual value entries The automated MCO residual value option can be used with: An even exchange ticket ($*EE) An uneven exchange ticket transaction ($*IE) with the Add Collect/Penalty option An uneven exchange ticket transaction ($*IE) with a refund amount and penalty. The difference is placed on an MCO for residual value and the transaction is processed as an even exchange. PowerPoint 16 Screen with residual value information The following screen displays include residual information: Rapid Reprice Exchange Element screen template Document Instruction (DI) Daily Document Log (DD) Secondary Daily Document Log Daily Activity Report (DDP) Electronic Ticket Record (ETR) Document History **Itinerary/Invoice** section

24 s Documentation Let s look at some examples. The first example includes a penalty; the second one does not include a penalty. When a ticket is exchanged it is important to be aware of any penalties that apply to the specific fare basis. Application Sharing 1. Display the PNR for FAIRHURST. *-FAIRHURST 1P- LW3IDI 1.1FAIRHURST/NIGEL*ADT 1 NW1435T 20OCT TH ATLMSP HK1 850A 1032A/O J01 E 2 NW 167T 20OCT TH MSPSEA HK1 1120A 109P/X J01 E 3 NW 158V 27OCT TH SEAMSP HK1 905A 223P/O J02 E 4 NW1434V 27OCT TH MSPATL HK1 316P 648P/X J02 E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.T/09MAY1130 1P/PQ2/P1*E I *I TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT ATL NW X/MSP NW SEA NW X/MSP NW ATL USD319.52END NW ZPATLMSPSEAMSP XT10.00AY18.00XF ATL4.5MSP4.5SEA4.5MSP4.5 BF TX TTL T21R1QNV* V7R1BNI/PE500 TOTAL BF TX TTL USD *** DI ITEMS EXIST *** )> Assume the original destination is Seattle (SEA) and the customer changes the destination to (same dates) to Detroit (DTW). For this example, the current fare is

25 2. Change the itinerary to Detroit as the destination on the same travel dates. 1P- LW3IDI 1.1FAIRHURST/NIGEL*ADT 1 NW 476L 20OCT TH ATLDTW SS1 910A 1101A/O E 2 NW 461L 27OCT TH DTWATL SS1 1015A 1221P/O E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.T/09MAY1130 1P/PQ2/P1*E I *I TKG FAX-NOT PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT ATL NW X/MSP NW SEA NW X/MSP NW ATL USD319.52END NW ZPATLMSPSEAMSP XT10.00AY18.00XF ATL4.5MSP4.5SEA4.5MSP4.5 BF TX TTL T21R1QNV* )> Instructor find a low fare (perhaps L class) or perform a Low Fare Finder (4PLFB). Then end the PNR. 3. End the PNR. ER 1P- LW3IDI 1.1FAIRHURST/NIGEL*ADT 1 NW 476L 20OCT TH ATLDTW HK1 910A 1101A/O E 2 NW 461L 27OCT TH DTWATL HK1 1015A 1221P/O E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.T/09MAY1130 1P/PQ2/P1*E I *I TKG FAX-NOT PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT ATL NW X/MSP NW SEA NW X/MSP NW ATL USD319.52END NW ZPATLMSPSEAMSP XT10.00AY18.00XF ATL4.5MSP4.5SEA4.5MSP4.5 BF TX TTL T21R1QNV* )> 4. Select the Ticket Exchange script from the Script Index, using the Price tab

26 s Documentation

27 If defaults are not created for the Exchange Script, the first dialog box asks to accept the Exchange Script defaults. For example, the default settings are used. (Instructor if defaults are set, of course, bypass this screen). 5. Select Yes

28 s Documentation 6. Select option 1 (EZ and REN). Then click OK

29 An optional field displays with the ticketing date displayed. The default date is used from the ticketing field. Our example was set for current day ticketing. Let s let the script prepare the PNR for new ticketing. 7. Click OK

30 s Documentation A blank optional field displays allowing for a Worldspan entry. When the itinerary is changed, the PNR must be repriced. 8. Price the PNR (4P*). Then click OK

31 Another blank optional field appears allowing for Worldspan entry. 9. Store the Fare quote (4PQ). Then click OK

32 s Documentation Once the pricing entries are complete, we are ready to continue with the script. 10. Click Return to Exchange

33 The script displays history to verify the ticket being exchanged. 11. Verify the ticket number, and then click Yes

34 s Documentation 12. Verify that all coupons are exchanged and then click Yes

35 The Exchange Information box appears validating the exchanged ticket number and asking for the coupons being exchanged. 13. Click the down arrow and select the number of coupons to be refunded (this example is 1234). Then click OK

36 s Documentation 14. Complete the Old and New Fare information using the following: Exchange Penalty: Penalty Commission: 0 Old ticket Commission: 0 New ticket Commission: 0 Capped amount: 0 Click OK to accept the data in this box

37 Penalty Options appear indicating the penalty either must be charged if an even exchange or deducted from any refunded amount. 15. Select Penalty May be Deducted. Then click OK

38 s Documentation Instructions display indicating options for handling the credit difference. 16. Select Customer Gets MCO for Credit. Then click OK

39 The amounts display to verify the base, tax and total of old and new tickets and the new MCO amounts. 17. Click OK

40 s Documentation The ticketing entry displays with an optional box to append any additional fields to the ticketing entry. 18. Click OK

41 Ticketing completes with verification of the MCO issued. 19. Tab to record locator and display the PNR 1P- LW3IDI 1.1FAIRHURST/NIGEL*ADT 1 NW 476L 20OCT TH ATLDTW HK1 910A 1101A/O E 2 NW 461L 27OCT TH DTWATL HK1 1015A 1221P/O E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.T/09MAY1226 1P/PQ2/P1*E I *I N1.1 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT ATL NW DTT NW ATL USD212.10END NW ZPATLDTW XT5.00AY9.00XF ATL4.5DTW4.5 BF TX TTL LA14V4N TOTAL BF TX TTL USD )>

42 s Documentation Let s take a quick look at document history and see how the Itinerary/Invoice updates for this transaction. 20. Display the document history *DH *DH 1 09MAY1226 1P/PQ2/P1*E I *I FAIRHURST/NIGEL*ADT 2 09MAY1226 1P/PQ2/P1*M I *I FAIRHURST/NIGEL*ADT 3 09MAY1130 1P/PQ2/P1*E I *I FAIRHURST/NIGEL*ADT > Three items are present: Original issue history information History for the automated MCO History for the ticket just issued 21. Display Document History item 1. Then move down. *DH

43 *DH1 1 09MAY1226 1P/PQ2/P1*E I *I FAIRHURST/NIGEL*ADT **DOCUMENT COMMANDS** )> EZ EZELIPDM#BK#CNW#KEX*$0.00#N1.1#TK#WL#$* IET X*1234/O$CK/RB107.42X28.45P50.00AT0. 00/OB319.52XXT28.00XUS23.96XZP12.80T384.28/KO$0.00N$0. 00#MCRV*/MA85.87#HVD#RL#XIB AGENT EZ#$*IET X*1234/O$CK/RB107.42X28.45P50. 00AT0.00/OB319.52XXT28.00XUS23.96XZP12.80T384.28/KO$0. 00N$0.00#MCRV*/MA85.87#KEX*$0.00#CNW#N1.1 4P 4P* FARE STORED ON 09MAY 1202 Here are the new ticket number and issuing information for this transaction. The identifier of AT with the amount of 0.00 in the /RB option and the #MCRV*/MA0.00 parameter is used to indicate that the exchange started as an uneven exchange with a refund but the end result is an even exchange ticket transaction with an automated MCO for residual value. MD SCN SUPPRESSED A T P R **ITINERARY/INVOICE** AMT AIR FARE USD TAX ADMIN/PENALTY FEE EXCHANGED FARE REMAINDER ON MCO TOTAL AIR FARE 0.00 AMOUNT CREDITED 0.00 >

44 s Documentation Notice this shows the new air fare, tax, exchanged air fare and the remaining amount on the MCO. Let s look at another example. 22. Display the PNR for Linda Clark. *-CLARK 1P- L5724Y 1.1CLARK/LINDA*ADT 1 NW 716H 29SEP TH MSPBOS HK1 1025A 208P/O E 2 NW 725T 05OCT WE BOSMSP HK1 1110A 139P/O E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.TAW/00/09MAY TL MAY **TKT BY TIME LIMIT OR ITIN WILL BE CANCELED TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT MSP NW BOS NW MSP USD382.79END NW ZPMSPBOS XT5.00AY7.50XF MSP4.5BOS3 BF TX TTL HV14E2NR*T21OENR )> The customer needs to change this itinerary to travel Atlanta to Boston on the same dates. Note the base fare (382.79), tax (47.61) and total (430.40) for the current itinerary. The following is just one example of an exchange. In this example travel has not commenced and the destination changes before travel. For more complete examples of exchange tickets, see the virtual class Ticket Exchanges. 23. Rebook the itinerary round trip from Atlanta to Boston on the same dates

45 1P- L5724Y 1.1CLARK/LINDA*ADT 1 NW 819Y 29SEP TH ATLMEM SS1 750A 810A/O E 2 NW 818Y 05OCT WE MEMATL SS1 920A 1137A/O E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.T/09MAY1423 1P/PQ2/P1*E I *I TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT MSP NW BOS NW MSP USD382.79END NW ZPMSPBOS XT5.00AY7.50XF MSP4.5BOS3 BF TX TTL HV14E2NR*T21OENR TOTAL BF TX TTL USD )> 24. Price and Book at the lowest fare (4PLFB) and end the PNR. 4PLFB ER 1P- L5724Y 1.1CLARK/LINDA*ADT 1 NW 819K 29SEP TH ATLMEM HK1 750A 810A/O E 2 NW 818K 05OCT WE MEMATL HK1 920A 1137A/O E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.T/09MAY1423 1P/PQ2/P1*E I *I TKG FAX-AWAITING REPRICING FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT MSP NW BOS NW MSP USD382.79END NW ZPMSPBOS XT5.00AY7.50XF MSP4.5BOS3 BF TX TTL HV14E2NR*T21OENR TOTAL BF TX TTL USD )> 25. Begin the Ticket Exchange Script from the Price tab

46 s Documentation 26. Click Yes to accept the default settings

47 27. Select option 1 (EZ and REN). Then click OK

48 s Documentation The ticketing field is reset. 28. Click OK to reset the ticketing field

49 29. Store the fare (4P*). Then click OK. 4P* OK

50 s Documentation 30. Click Return to Exchange

51 31. Verify the ticket number to be refunded. Then click OK

52 s Documentation 32. Click Yes for all coupons

53 33. Click the dropdown menu at coupons and choose the number of coupons to be refunded. For this example, it is 12. Then click OK

54 s Documentation 34. Complete the Old and New Fare Information with the following: Exchange Penalty: Leave blank Penalty Commission: 0 Commission on Old Ticket: 0 Commission on New Ticket: CM - 0 $ - 0 Click OK

55 Credit Balance Instructions display. We want the customer to receive an MCO. 35. Select Customer Gets MCO for Credit. Then click OK

56 s Documentation Since an MCO will be issued, the ultimate result of this exchange is and even exchange. 36. Click OK

57 37. Click Continue

58 s Documentation The ticketing entry displays verifying the residual amount of the MCO. 38. Click OK

59 39. Click No

60 s Documentation 40. Click No. 1.1CLARK/LINDA*ADT 1 NW 819K 29SEP TH ATLMEM HK1 750A 810A/O E 2 NW 818K 05OCT WE MEMATL HK1 920A 1137A/O E P- 1.PQ T/E-LEARNING TRAVEL/MELISSA T- 1.T/09MAY1500 1P/PQ2/P1*E I *I N1.1 TKG FAX-AUTO PRICED FARE TYPE EX FQ- )> > 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT ATL NW MEM 64.19NW ATL 64.19USD128.38END NW ZPATLMEM XT5.00AY4.50XF ATL4.5 BF TX TTL KAX1450N TOTAL BF TX TTL USD 41. Move down. MD

61 T- 1.T/09MAY1500 1P/PQ2/P1*E I *I N1.1 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 09MAY BY AGT-P1/PQ2 ADT ATL NW MEM 64.19NW ATL 64.19USD128.38END NW ZPATLMEM XT5.00AY4.50XF ATL4.5 BF TX TTL KAX1450N TOTAL BF TX TTL USD *** DI ITEMS EXIST *** FOP- 1.CK **** ITEMS SUPPRESSED ****/DH/ETA/U > Let s look at the document history. 42. Display document history. Display item one and move to the bottom. *DH *DH1 MB COMM EXCH SCN SUPPRESSED A T P R **ITINERARY/INVOICE** AMT AIR FARE USD TAX EXCHANGED FARE REMAINDER ON MCO TOTAL AIR FARE 0.00 AMOUNT DUE 0.00 > Now, look for a minute at other areas that update with these exchange transactions

62 s Documentation 43. Display the Daily Document Log for this date (current date). DD MD A E WORLDSPA A E WORLDSPA A E ADAMS/CL A EXE ADAMS/CL A E FAIRHURS A EXE FAIRHURS A E CLARK/LI A EXE CLARK/LI A X M ADAMS/CL A X M FAIRHURS A X M CLARK/LI ***** END OF REPORT ***** > Look at the item 13 for Linda Clark. 44. Display item 13 from the Daily Document Log (ticketing information). DD*13 E-LEARNING MAY 05 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE A EXE CLARK/LI FA - L5724Y TLI - YYY AGT-P1 SID-PQ2 TAIR CTL NBR NAME - CLARK/LINDA FOP- CHECK MCO DOC AMT RV EXCH DOC E *12 SAC I >

63 Because this was an exchange with residual value for the MCO, both MCO (with the residual value) and the exchanged ticket number are shown. 45. Display item 16 from the Daily Document Log (the automated MCO information). DD*16 E-LEARNING MAY 05 ITEM GROSS P S A/L TKT NBR COMM PSGR NAME INVOICE A X M CLARK/LI FA - L5724Y TLI - NNN AGT-P1 SID-PQ2 TAIR CTL NBR NAME - CLARK/LINDA FOP- CASH ISSUED IN CONNECTION WITH > The MCO number and the ticket number associated to this MCO display with the MCO item. Look at a partial Itinerary for this transaction

64 s Documentation PowerPoint - 17 Itinerary with residual value A TH 20OCT LV ATLANTA 0750A NORTHWEST 819Y OK AR DENVER 0850A OSTOP JET TICKET NUMBER(S) E /M EXCHANGE DOCUMENT(S) T-E AIR FARE TAX EXCHANGED FARE REMAINDER ON MCO TOTAL AIR FARE 0.00 AMOUNT DUE 0.00 The residual value document number and amount print on the full itinerary/invoice document. The new remainder on the MCO fare identifier tag prints in the fare column after the exchanged fare identifier tag. Look also at the MCO coupon for this transaction

65 PowerPoint - 18 MCO Document XXXXXXXXXX OPTIONAL AGENCY/AL INFORMATION OPTNAL AGY/AL INFO MISCELLANEOUS CHARGES ORDER XXXXXXXXX XXX EXCHANGE COUPON NORTHWEST LINES 1 1 A MISCELLANEOUS E-LEARNING TRAVEL ATLANTA GA US09MAY05 CHARGES ORDER CLARK/LINDA.MS L5724Y/1P / TO NOTHWEST AIRLINES AT RESIDUAL VALUE / FUTURE AIR TRANSPORTATION PQ2/P1 NON REFUNDABLE / VALID ONLY ON NW FP CHECK EX INFO /RESIDUAL VALUE NOT VALID FOR TRAVEL USD USD This document includes identifying this as the Miscellaneous Charges Order, the Form of Payment, original ticket number and new ticket number. Other ticketing options are available with the automated MCO entries. PowerPoint - 19 Other Options available with the residual entry Residual value Remarks (MR) EZTM#MCRV*/MA125.00/MRRESIDUAL VALUE#$*EET X*1 Endorsement Option (ER)

66 s Documentation /MA135.00#$*EET X*1 The MCO remark (/MR) is followed by free flow data and can be alpha or numeric. Certain special characters are allowed. This remark prints on the automated MCO document. The Endorsement option (/ER) prints on the automated MCO document and displays in document history. Let s summarize what we have discussed about automated MCOs with residual value. PowerPoint - 20 Summary The automated MCO residual value option can be used with: An even exchange ticket ($*EE) An uneven exchange ticket transaction ($*IE) only with the Add Collect/Penalty option An uneven exchange ticket transaction ($*IE) with a refund amount and penalty. The difference is placed on an MCO for residual value and the transaction is processed as an even exchange. PowerPoint - 21 Summary The automated MCO residual value option requires two basic entries:

67 The input of #MCRV* instructs Worldspan to automatically issued an automated MCO residual value document in the same transaction with the issue of the exchange (new) ticket. It is mandatory to include the refund amount with the option for a residual value automated MCO. The refund amount in the /MA option is mandatory in the automated MCO residual value entry and follows the display (*). PowerPoint - 22 Summary The residual value parameter is only applicable when issuing a ticket in the same transaction. An for residual value cannot be issued in the same EZ entry with any other type of automated MCO. PowerPoint - 23 Summary The following screen displays include residual information: Rapid Reprice Exchange Element screen template Document Instruction (DI) Daily Document Log (DD) Secondary Daily Document Log Daily Activity Report (DDP) Electronic Ticket Record (ETR) Document History **Itinerary/Invoice** section

68 s Documentation PowerPoint - 24 Questions Ad Hoc Questions 1. Which of the following entries is correct to display a blank template from a PNR? a. *MCO b. *MCO1 c. MCO d. MCO1 Answer: c 2. Always validate the MCO on the carrier you use for air flights. True or False? Answer: False. (Validate on the carrier that is given to you by the service provider, or use X6 for ARC Travel Destination Vendors.) 3. Which of the following entries is valid to display the secondary template (page 2) from the primary MCO template? a. *MCO2 b. EZM#M2 c. O for Optional data d. MCO2 Answer: c. (Tab to the OPTION field and enter O to view the secondary template)

69 4. The automated MCO residual option can be used with both even exchange ($*EE) and uneven exchange ($*IE) tickets. True or False? Answer: True 5. To issue an automated MCO for split payment, first issue the MCO for partial payment against the selected FOP, and then use the MCO as an exchange document against the ticket. True or False? Answer: True 6. Which of the following entries displays the second item in an MCO summary list? a. MCO2 b. EZM#M2 c. *MCO d. *MCO2 Answer: d. 7. Which of the following entries is not mandatory when using the automated MCO residual value option? a. #MCRV* b. /MR c. /MA Answer: b 8. Which of the following entries issues an MCO with 10 percent commission?

70 s Documentation a. EZM#M10 b. EZM#M1/K10 c. EZM#K10 d. EZM#M1#K10 Answer: b. (Use slashes to separate the options within the #MX ticketing option. #MX must always be used even when there is only one MCO template attached to the PNR). 9. Is it necessary to be specific about what the MCO is for and enter that on the MCO? Answer: Yes. (Never send an MCO to an operator without specific details, including tour and passenger names, confirmation numbers, and dates). 10. Can an MCO be issued for a service if the pricing consists of multiple tax codes? Answer: No. 11. The remainder on the MCO fare identifier tag does not print in the fare column of a full Itinerary/Invoice for the residual automated MCO. True or False. Answer: False. (The remainder on the MCO fare identifier tag prints in the fare column after the exchanged fare identifier tag). 12. The residual value parameter only applies when issuing a ticket in the same transaction. True or False. Answer: True. 13. Can you delete an MCO template?

71 Answer: Yes. (It will still be listed in the MCO summary list, but you cannot display the template after it is deleted). 14. An for residual value can be issued in the same EZ entry with any other type of automated MCO. True or False. Answer: False. PowerPoint - 25 Thank You PowerPoint - 26 Evaluation