Automated Refunds for Latin America and the Caribbean

Transcription

1 Automated Refunds for Latin America and the Caribbean

2

3 Bem-vindos! Welcome! Bienvenidos! Argentina Brasil México Perú Caribbean

4 Objectives At the end of this lesson, you will be able to: Complete automated templates for Paper and Electronic Tickets Reverse Automated Paper Refund Reprint Refund Notices Print Refund Report

5 Automated Refund Guidelines Same day issues are not valid for automated refunds. Tickets should be voided. Automated refunds are not permitted on tickets issued with partial payments pagos parcelados pagamentos parcelados, applicable to Brazil only. Worldspan maintains a ticket database with 13 months of OPTAT and E-ticket information.

6 A. Example of a Full Paper Ticket Refund with the refund entry using a Document History item number.

7 Paper Ticket Refund 1. Display PNR *OJOHAF 1P- OJOHAF 1.2MEDINA/FRANCISCO.MR./NANCY.MS.*2ADT 1*AZ1464B 31AUG SA VCEFCO HK /O $ 2*AZ1463B 04SEP WE FCOVCE HK /O $ P- 1.T4S TEST PNR T- 1.T/24MAR2148 1P/T4S/CE* TKG FAX-AUTO PRICED FARE TYPE EX

8 Paper Ticket Refund 2. Display Document History index *DH *DH 1 24MAR2148 1P/T4S/CE* MEDINA/NANCY.MS.*ADT 2 24MAR2148 1P/T4S/CE* MEDINA/FRANCISCO.MR.*ADT

9 Paper Ticket Refund *DH 1 24MAR2148 1P/T4S/CE* MEDINA/NANCY.MS.*ADT 2 24MAR2148 1P/T4S/CE* MEDINA/FRANCISCO.MR.*ADT 3. Enter refund request for Document History Item 1 *REF/DH1

10 Paper Ticket Refund The Automated Refund For Paper Document template displays ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME MEDINA/NANCY.MS. DOCUMENT NBR THRU ORIG ISSUE 24MAR05 DOC1 CPN NBR 12 CK 3 DOC2 CPN NBR (...) CK (.) DOC3 CPN NBR (...) CK (.) DOC4 CPN NBR (...) CK (.) CURRENCY EUR FARE PAID FARE USED 0.00 REFUND FARE TX01 IT TX02 VT 3.62 TX03 YQ REFUND TTL COMM RECALL P 5.45 ORIG FOP CHECK ADDL TX(.) DATA (Y) ACTION (F) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP 4. Verify data. Tab to the Action field, type F and enter to process a Full refund.

11 Paper Ticket Refund The screen clears and the following response displays: AUTOMATED PAPER REFUND PROCESSED

12 B. Example of a Full Paper Ticket Refund using the carrier code and ticket number in the refund entry.

13 Paper Ticket Refund 1. Enter carrier code and ticket number to be refunded REF

14 Paper Ticket Refund The Automated Refund For Paper document template displays ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME MEDINA/NANCY.MS. DOCUMENT NBR THRU ORIG ISSUE 24MAR05 DOC1 CPN NBR 12 CK 3 DOC2 CPN NBR (...) CK (.) DOC3 CPN NBR (...) CK (.) DOC4 CPN NBR (...) CK (.) CURRENCY EUR FARE PAID FARE USED 0.00 REFUND FARE TX01 IT TX02 VT 3.62 TX03 YQ REFUND TTL COMM RECALL P 5.45 ORIG FOP CHECK ADDL TX(.) DATA (Y) ACTION (F) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP 2. Verify data. Tab to the Action field, type F and enter to process a Full refund.

15 Paper Ticket Refund The screen clears and the following response displays: AUTOMATED PAPER REFUND PROCESSED

16 C. Example of a Partial Paper Ticket Refund using the carrier code and ticket number in the refund entry.

17 Paper Ticket Refund 1. Enter carrier code and ticket number to be refunded followed by a /P for partial refund REF /P

18 Paper Ticket Refund The Automated Refund For Paper Document template displays ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME MEDINA/FRANCISCO.MR. DOCUMENT NBR THRU ORIG ISSUE 24MAR05 DOC1 CPN NBR (...) CK (.) DOC2 CPN NBR (...) CK (.) DOC3 CPN NBR (...) CK (.) DOC4 CPN NBR (...) CK (.) CURRENCY EUR FARE PAID FARE USED (...) REFUND FARE (...) TX01 (..) (...) TX02 (..) (...) TX03 (..) (...) REFUND TTL (...) COMM RECALL P 5.45 ORIG FOP CHECK ADDL TX(.) DATA (Y) ACTION (P) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP >

19 Paper Ticket Refund 2. Add coupon numbers, check digit and amounts to be refunded. Add X for ADDL TX (when applicable). Tab to the Action field, type P and enter to process refund. ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME MEDINA/FRANCISCO.MR. DOCUMENT NBR THRU ORIG ISSUE 24MAR05 DOC1 CPN NBR (2...) CK (2) DOC2 CPN NBR (...) CK (.) DOC3 CPN NBR (...) CK (.) DOC4 CPN NBR (...) CK (.) CURRENCY EUR FARE PAID FARE USED ( ) REFUND FARE ( ) TX01 (IT) ( ) TX02 (VT) ( ) TX03 (YQ) ( ) REFUND TTL ( ) COMM RECALL P 5.45 ORIG FOP CHECK ADDL TX(.) DATA (Y) ACTION (P >

20 Paper Ticket Refund The Additional Taxes template displays ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 IT 6.00 TX02 VT 1.31 TX03 YQ 6.00 TX04(..) (...) TX05(..) (...) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP >

21 Paper Ticket Refund 3. Add the remaining tax codes and amounts into the Additional Taxes Template. Tab to the Action field, type C and enter to confirm the refund. ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 IT 6.00 TX02 VT 1.31 TX03 YQ 6.00 TX04(DE) ( ) TX05(..) (...) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C >

22 Paper Ticket Refund The screen clears and the following response displays: AUTOMATED PAPER REFUND PROCESSED

23 D. Example of a Partial Electronic Ticket Refund with XT taxes using the carrier code and ticket number in the refund entry.

24 Electronic Ticket Refund 1. Enter carrier code and ticket number to be refunded followed by a /P for partial refund REF /P

25 Electronic Ticket Refund The ETR must be displayed to process an Electronic Ticket Refund. 2. Tab and enter after the ticket number. DISPLAY ETR TO ISSUE ELECTRONIC REFUND >ETR ( Note: The ETR entry can be made directly without entering REF first for an Electronic Ticket Refund.

26 Electronic Ticket Refund 3. Tab and enter after the Electronic Ticket Refund Authorization Request. >ETR ( TICKET CELANO/MASSIMO 4JOHCI/1P/T4S CPN FROM/TO FLT DATE FBC STATUS 1 FCOLHR BA551 14SEP05 CFL1RT OPEN FOR USE 2 LHRFCO BA552 21SEP05 CFL1RT OPEN FOR USE >ETR VIEW TICKET DATA ( ) >ETR DISPLAY HISTORY ( ) >ETR VOID ELECTRONIC TICKET ( ) >ELECTRONIC REFUND AUTHORIZATION REQUEST (X) >ETR REVALIDATION ( )

27 Electronic Ticket Refund The Electronic Ticket Refund template displays. ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24MAR05 TICKET CELANO/MASSIMO 4JOHCI/1P/T4S >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT: FARE USED ( ) TAX: XT TAX:( ) *COMMISSION EARNED* TAX: IT 5.63 TAX:( ) AMT: TAX: VT 1.81 TAX:( ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: 7.00 RN (2) ADDL DATA (Y) ACTION ( ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

28 Electronic Ticket Refund 4. Add the partial fare data amounts, and fare used. Tab to the Action field, type P and enter to process as a partial refund. ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 24MAR05 TICKET CELANO/MASSIMO 4JOHCI/1P/T4S >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: EUR FARE:( ) AMT: FARE USED ( ) TAX: XT TAX:(17.60 ) *COMMISSION EARNED* TAX: IT 5.63 TAX:(2.81 ) AMT: TAX: VT 1.81 TAX:(0.91 ) *COMMISSION RECALLED* TTL: EUR TTL:( ) PCT: 7.00 RN (2) ADDL DATA (Y) ACTION (P

29 Electronic Ticket Refund The Additional Taxes template displays with a message to list the tax codes and amount for the XT tax amount. ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 IT 2.81 TX02 VT.91 TX03(..) (...) TX04(..) (...) TX05(..) (...) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 17.60

30 Electronic Ticket Refund 5. Add the remaining tax codes and amounts into the Additional Taxes Template. Tab to the Action field, type C and enter to confirm the refund. ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 IT 2.81 TX02 VT.91 TX03(GB) ( ) TX04(UB) ( ) TX05(YQ) ( ) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C

31 Electronic Ticket Refund The template remains on the screen with the following response: ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 IT 2.81 TX02 VT.91 TX03(GB) ( ) TX04(UB) ( ) TX05(YQ) ( ) TX06(..) (...) TX07(..) (...) TX08(..) (...) TX09(..) (...) TX10(..) (...) TX11(..) (...) TX12(..) (...) TX13(..) (...) TX14(..) (...) TX15(..) (...) TX16(..) (...) TX17(..) (...) TX18(..) (...) TX19(..) (...) TX20(..) (...) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C REFUND PROCESSED

32 E. Example of a Full Paper Ticket Refund with optional fields for Refund Penalty, Airline Authority information, and Commission Earned included.

33 Paper Ticket Refund 1. Display PNR *OJOHAF 1P- OJOHAF 1.2SILVA/FERNANDO.MR./MARCIA.MS.*2ADT 1*AZ1464B 31AUG SA VCEFCO HK /O $ 2*AZ1463B 04SEP WE FCOVCE HK /O $ P- 1.T4S TEST PNR T- 1.T/24MAR2148 1P/T4S/CE* TKG FAX-AUTO PRICED FARE TYPE EX

34 Paper Ticket Refund 2. Enter carrier code and ticket number to be refunded REF

35 Paper Ticket Refund The Automated Refund for Paper Document displays. ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME SILVA/MARCIA.MRS DOCUMENT NBR THRU ORIG ISSUE 24MAR05 DOC1 CPN NBR 12 CK 5 DOC2 CPN NBR (...) CK (.) DOC3 CPN NBR (...) CK (.) DOC4 CPN NBR (...) CK (.) CURRENCY EUR FARE PAID FARE USED 0.00 REFUND FARE TX01 BE TX02 GB 7.93 TX03 UB REFUND TTL COMM RECALL P 7.00 ORIG FOP CHECK ADDL TX(.) DATA (Y) ACTION (F) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP 3. Overlay the (Y) with (X) after DATA. Tab to the Action field, type F and enter to display the Additional Data Template.

36 Paper Ticket Refund The Additional Data Template displays. ***ADDITIONAL DATA*** >VIEW ORIG FOP CHECK AMOUNT EUR DOMESTIC N Y/N NET N Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT SELLING FARE AMT A/L AUTHORITY (...) MISC FEE REFUND PENALTY (...) COMM EARNED (P) (...) CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP

37 Paper Ticket Refund 4. Add the A/L Authority code, Refund Penalty, and Commission Earned (percent) into the Additional Data Template. Tab to the Action field, type C and enter to confirm the refund. ***ADDITIONAL DATA*** >VIEW ORIG FOP CHECK AMOUNT EUR DOMESTIC N Y/N NET N Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT SELLING FARE AMT A/L AUTHORITY (BA MR.JONES...) MISC FEE REFUND PENALTY ( ) COMM EARNED (P) ( ) CUSTOMER FILE REF ACTION (C

38 Paper Ticket Refund The screen clears and the following response displays: AUTOMATED PAPER REFUND PROCESSED

39 Reverse of Automated Paper Refund 1. Not applicable to Electronic Tickets 2. Only permitted on same day as original refund processed 3. There is no limit to the number of times a ticket can be refunded then reversed

40 Reverse of Automated Paper Refund 4. DDL or DDP must be displayed prior to sending the reverse refund command and item status must be RF. The item status will change to RR once the refund has been reversed. To display the DDL/DDP an item from the DD List for specific ticket number Enter DDRR1 DDRR

41 Reprint Refund Notice Options Reprint refund notice from DDL item 1 and print 2 copies DDRF1#RN2 Reprint refund notice from DDL items 3,5 & 8 and print 4 copies DDRF3/5/8#RN4 Reprint refund notice from DDL items 4 through 10 and print 1 copy DDRF4-10#RN1

42 Reprint Refund Notice Options Reprint refund notice from DDL items 3 and 4 through 7 and 12 and print 3 copies DDRF3/4-7/12#RN3 (maximum number of reprinted items per transaction = 10) Notes: 1. Only possible while DDL is active. 2. These entries are identical for both paper and electronic tickets. 3. Reprinting is not allowed when an e-ticket is exchanged and refunded on the same day.

43 Print Refund Report Each month s s refund data is retained for a period of two months and two days, (e.g., on July 01 and 02 the refund data will be available a for May and June). On July 03, the data for May will be purged. Print report with multiple carriers on the same page DD*RF*CX*MJUN-JT JT Print June report to specific printer routing DD*RF*MJUN-JTC4BRR JTC4BRR Print report for bridged IATA location (prints at location making the entry) DD*RF* *MJUN-JT JT

44 Print Refund Report Print report for specific carrier DD*RF*C220*MJUN-JT JT Print report for a date range DD*RF*M20JUN30JUN-JT JT Print June refund report for all carriers (each carrier prints on a separate page) DD*RF*MJUN-JT JT Notes: 1. Carrier codes, printer routings, month and IATA location can be combined in any order after DD*RF* 2. These entries are identical for both paper and electronic tickets ts

45 Questions? Preguntas? Perguntas?

46 Muito obrigado! Muchas gracias! Thank you!

47 QUIZ