This is the privacy policy for LONDON THEATRE BOOKINGS ( we, us, our, company or organization ).

Transcription

1 Last updated: 25 th May 2018 This is the privacy plicy fr LONDON THEATRE BOOKINGS ( we, us, ur, cmpany r rganizatin ). We are cmmitted t respecting yur privacy. We recgnize yur need fr cntrl f persnal infrmatin that yu share with us. Persnal infrmatin is any infrmatin that is assciated with yur name r identity. This Privacy Plicy applies t and (ur "Sites"). This Privacy Plicy describes hw we cllect and use the persnal infrmatin yu prvide and that we cllect abut yu, bth thrugh the Sites and generally. It als describes the chices available t yu regarding the use f, yur access t, and hw t update and crrect yur persnal infrmatin. It is yur respnsibility t review this Privacy Plicy carefully, especially befre prviding us any persnal infrmatin. The use f infrmatin cllected thrugh ur service shall be limited t the purpse f prviding the service fr which yu have prvided the infrmatin. By engaging with ur Sites, yu acknwledge yu have read and understd this privacy plicy. Fr the purpses f Eurpean Ecnmic Area data prtectin law, (the "Data Prtectin Law"), the data cntrller is Lndn Theatre Bkings and can be cntacted using the details at the end f this Privacy Plicy [hyperlink t cntact us sectin]. This Privacy Plicy sets ut: Infrmatin we cllect abut yu Ckies and ther technlgies Hw we use yur infrmatin Our prmtinal updates and cmmunicatins Wh we give yur infrmatin t Where we stre yur infrmatin Child safety Hw we prtect yur infrmatin Hw lng we keep yur infrmatin Yur rights Changes t this plicy Cntact us Infrmatin we cllect abut yu We will cllect and prcess the fllwing persnal data frm yu: Infrmatin yu give us This is infrmatin abut yu that yu give us directly when yu interact with us. Additinal Infrmatin: This is infrmatin abut yu that yu give us by filling in frms n ur Sites r by crrespnding with us by phne, r therwise. It includes infrmatin yu prvide when yu register t use ur Sites, subscribe t ur services, search fr a prduct r service, place an rder n ur Sites participate in discussin bards r ther

2 scial media functins n r via ur Sites, enter a cmpetitin, prmtin r survey, submit a query, and when yu reprt a prblem with ur Sites The infrmatin yu give us may include yur name, address, address and phne number, lgin and passwrd details. It may als include emplyment details if yu send us a Cver Letter, resumé r ther details f yur emplyment histry in cnnectin with an advertised jb vacancy r a general enquiry regarding emplyment pprtunities with us. Infrmatin we cllect abut yu frm yur use f ur Sites: We will autmatically cllect infrmatin frm yu each time yu visit ur Sites. This includes: Technical infrmatin Infrmatin abut yur visit Lcatin data Additinal Infrmatin Technical infrmatin may include the Internet prtcl (IP) address used t cnnect yur cmputer t the Internet, yur lgin infrmatin, brwser type and versin, time zne setting, brwser plug-in types and versins, perating system and platfrm; Infrmatin abut yur visit may include the full Unifrm Resurce Lcatrs (URL), clickstream t, thrugh and frm ur Sites (including date and time), prducts yu viewed r searched fr, page respnse times, dwnlad errrs, length f visits t certain pages, page interactin infrmatin (such as scrlling, clicks, and musevers), methds used t brwse away frm the page, and any phne number used t call ur custmer service number r scial media handle used t cnnect with ur custmer service team. Lcatin data - we cllect infrmatin thrugh the Sites as t yur real-time lcatin t prvide lcatin services where requested r agreed t by yu in rder t deliver cntent, that are dependent n knwing where yu are. This infrmatin may als be cllected in cmbinatin with an identifier assciated with yur device t enable us t recgnise yur mbile brwser r device when yu return t the Site. Delivery f lcatin services will invlve reference t ne r mre f the fllwing: (a) the crdinates (latitude/lngitude) f yur lcatin; (b) lk-up f yur cuntry f lcatin by reference t yur IP address against public surces; and/r (c) yur Identifier fr Advertisers (IFA) cde fr yur Apple device, r the Andrid ID fr yur Andrid device, r a similar device identifier. See Ckies and ther technlgies fr mre infrmatin n the use f ckies and device identifiers n the Sites. Infrmatin we receive frm ther surces. This is infrmatin we receive abut yu: If yu use any f the services we prvide. Frm third parties we wrk clsely with (custmers t which we prvide services which in turn prvide service t yu). Additinal Infrmatin:

3 In this case we will have infrmed yu when we cllected that data if we intend t share yur data internally and cmbine it with data cllected n ur Sites. We will als have tld yu fr what purpse we will share and cmbine yur data. We are wrking clsely with third parties (including, fr example, business partners, sub-cntractrs in technical, payment and delivery services, advertising netwrks, analytics prviders, and search infrmatin prviders). Ckies and ther technlgies Our Sites use ckies and/r ther similar technlgies such as device-ids, pixel tags r web beacns t cllect and stre certain infrmatin. These typically invlve pieces f infrmatin r cde that a website transfers t r accesses frm yur cmputer hard drive r mbile device t stre and smetimes track infrmatin abut yu. Ckies and similar technlgies enable yu t be remembered when using that cmputer r device t interact with websites and nline services and can be used t manage a range f features and cntent as well as string searches and presenting persnalised cntent. Our Sites use ckies and similar technlgies t distinguish yu frm ther users f ur Sites. This helps us t prvide yu with a gd experience when yu brwse ur Sites and als allws us t imprve ur Sites. Mst web brwsers autmatically accept ckies and similar technlgies, but if yu prefer, yu can change yur brwser t prevent that and yur help screen r manual will tell yu hw t d this. We als give yu infrmatin abut hw t disable ckies here [insert link t sectin]. Hwever, yu may nt be able t take full advantage f ur Sites if yu d s. A number f ckies and similar technlgies we use last nly fr the duratin f yur web r app sessin and expire when yu clse yur brwser. Others are used t remember yu when yu return t ur Sites and will last fr lnger. We use these ckies and ther technlgies n the basis that they are necessary fr the perfrmance f a cntract with yu, r because using them is in ur legitimate interests (where we have cnsidered that these are nt verridden by yur rights), and, in sme cases, where required by law, where yu have cnsented t their use. Additinal Infrmatin: We use ckies and/r ther similar technlgies, such as tracking GIFs, web beacns pixel cdes and in-app IDs, either alne r in cmbinatin with each ther t create a unique device ID. We use the fllwing types f ckies: Strictly necessary ckies. These are ckies that are required fr the peratin f ur Sites and under ur terms with yu. They include, fr example, ckies that enable yu t lg int secure areas f ur Sites. Analytical/perfrmance ckies. They allw us t recgnise and cunt the number f visitrs and t see hw visitrs mve arund ur Sites when they are using them. This helps us fr ur legitimate interests f imprving

4 the way ur Site wrks, fr example, by ensuring that users are finding what they are lking fr easily. Functinality ckies. These are used t recgnise yu when yu return t ur Sites. This enables us, subject t yur chices and preferences, t persnalise ur cntent and remember yur preferences (fr example, yur chice f language r regin). Targeting/Advertising ckies. These ckies recrd yur visit t ur website, the pages yu have visited and the links yu have fllwed. We will use this infrmatin subject t yur chices and preferences t make ur Sites and the advertising displayed n it mre relevant t yur interests. We may als share this infrmatin with third parties fr this purpse. We may als wrk with advertising netwrks that gather infrmatin abut yur interactin with the cntent n ur Sites and n infrmatin n ther websites and services yu visit. This may result in yu seeing ur advertisements when yu visit ther websites and services f third parties. Fr mre infrmatin abut hw t turn this feature ff see belw r visit in the UK r in the US Disabling ckies The effect f disabling ckies depends n which ckies yu disable but, in general, the Sites may nt perate prperly if all ckies are switched ff. If yu want t disable ckies n ur Sites, yu need t change yur web brwser settings t reject ckies. Hw yu can d this will depend n the brwser yu use. Further details n hw t disable ckies fr the mst ppular brwsers are set ut belw: - Fr Micrsft Internet Explrer: 1. Chse the menu tls then Internet Optins 2. Click n the privacy tab 3. Select the setting the apprpriate setting Fr Ggle Chrme: 1. Chse Settings> Advanced 2. Under "Privacy and security," click Cntent settings. 3. Click Ckies Fr Safari: 1. Chse Preferences > Privacy 2. Click n Remve all Website Data Fr Mzilla Firefx: 1. Chse the menu tls then Optins 2. Click n the icn privacy 3. Find the menu ckie and select the relevant ptins

5 Fr Opera 6.0 and further: 1. Chse the menu Files > Preferences 2. Privacy Where yu have nt set yur permissins, we may als separately prmpt yu regarding ur use f ckies n the Site. Except fr essential ckies, all ckies used n ur Sites will expire after 2 years. Lg Files As is true f mst websites, we gather certain infrmatin autmatically and stre it in lg files. This infrmatin may include Internet prtcl (IP) addresses, brwser type, Internet service prvider (ISP), referring/exit pages, the files viewed n ur Sites (e.g., HTML pages, graphics, etc.), perating system, date/time stamp, and/r clickstream data. Hw we use yur infrmatin Yu can see a full list f the types f data we prcess thrugh ur Sites, the purpse fr which we prcess it and the lawful basis n which it is prcessed here. We use infrmatin held abut yu in the fllwing ways: Infrmatin yu give t us: We will use this infrmatin t: Prvide yu with infrmatin abut ur services we feel may interest yu, if yu have given yur cnsent t receiving marketing material frm us at the pint we cllected yur infrmatin, where required by law r therwise in ur legitimate interests prvided these interests d nt verride yur right t bject t such cmmunicatins. See 'Our prmtinal updates and cmmunicatins'. Ensure in ur legitimate interests that: cntent frm ur Sites are presented in the mst effective manner fr yu and fr yur cmputer. we prvide yu with the infrmatin, prducts and services that yu request frm us. Infrmatin we cllect abut yu frm yur use f ur Sites We will use this infrmatin in ur legitimate interests, where we have cnsidered these are nt verridden by yur rights: T administer ur Sites and fr internal peratins, including trubleshting, data analysis, testing, research, statistical and survey purpses. T keep ur Sites safe and secure. Fr measuring r understanding the effectiveness f advertising we serve t yu and thers, and t deliver relevant advertising t yu.

6 T imprve ur Sites t ensure that cntent is presented in the mst effective manner fr yu and fr yur cmputer. Infrmatin we receive frm ther surces We may cmbine infrmatin frm ther surces with infrmatin yu give t us and infrmatin we cllect abut yu in ur legitimate interests (where we have cnsidered that these are nt verridden by yur rights). Our prmtinal updates and cmmunicatins Where permitted in ur legitimate interest r with yur prir cnsent where required by law, we will use yur persnal infrmatin fr marketing analysis and t prvide yu with prmtinal update cmmunicatins by abut ur prducts/services. Yu can bject t further marketing at any time by checking and updating yur cntact details within yur accunt, r selecting the "unsubscribe" link at the end f all ur marketing and prmtinal update cmmunicatins t yu, r by sending us an t enquiries@lndntheatrebkings.cm Wh we give yur infrmatin t We may give yur infrmatin t: Any member f ur grup, which means ur subsidiaries, ur ultimate hlding cmpany and its subsidiaries, wh supprt ur prcessing f persnal data under this plicy. Selected third parties. Additinal Infrmatin: Our selected third parties may include: Organisatins wh prcess yur persnal data n ur behalf and in accrdance with ur instructins and the Data Prtectin Law. This includes in supprting the services we ffer thrugh the Sites in particular thse prviding website and data hsting services, prviding fulfilment services, distributing any cmmunicatins we send, supprting r updating marketing lists, facilitating feedback n ur services and prviding IT supprt services frm time t time. These rganisatins (which may include third party suppliers, agents, subcntractrs and/r ther cmpanies in ur grup) will nly use yur infrmatin t the extent necessary t perfrm their supprt functins. Advertisers and advertising netwrks that require the data t select and serve relevant adverts t yu and thers. We may make use f the persnal data we have cllected frm yu t enable us t display ur advertisements t yu n ther websites and subject t the ckie sectin f this plicy. Analytics and search engine prviders that assist us in the imprvement and ptimisatin f ur Sites and subject t the ckie sectin f this plicy (this will nt identify yu as an individual).

7 Business partners wh jintly with us prvide services t yu and with whm we have entered int agreements in relatin t the prcessing f yur persnal data. Payment prcessing prviders wh prvide secure payment prcessing services. We will disclse yur persnal infrmatin t third parties: In the event that we sell r buy any business r assets, in which case we will disclse yur persnal data t the prspective seller r buyer f such business r assets subject t the terms f this Privacy Plicy. If ur assets are acquired by a third party, in which case persnal data held by it abut its custmers will be ne f the transferred assets. If we are under a duty t disclse r share yur persnal data in rder t cmply with any legal bligatin, r in rder t enfrce r apply ur terms f supply terms and ther agreements with yu; r t prtect the rights, prperty, r safety f ur cmpany, ur custmers, r thers. This includes exchanging infrmatin with ther cmpanies and rganisatins fr the purpses f fraud prtectin and credit risk reductin and t prevent cybercrime. Where we stre yur infrmatin The data that we cllect frm yu may be transferred t, and stred at, a destinatin utside the Eurpean Ecnmic Area ("EEA") that may nt be subject t equivalent Data Prtectin Law. In particular, we may transfer persnal infrmatin thrugh r t the United States, Hng Kng, and the United Kingdm. Due t the glbal nature f the internet infrastructure, the infrmatin that yu prvide t us may be transferred in transit t ther cuntries, including but nt limited t the United States, Hng Kng and/r the United Kingdm. In cnnectin with any such transmissin, we will take the steps utlined in this Privacy Plicy t prtect yur infrmatin. Where yur infrmatin is transferred utside the EEA, we will take all steps reasnably necessary t ensure that yur data is subject t apprpriate safeguards, such as relying n a recgnized legal adequacy mechanism (see belw n Privacy Shield), and that it is treated securely and in accrdance with this privacy plicy. Mre infrmatin: We may transfer yur persnal infrmatin utside the EEA: In rder t stre it. In rder t enable us t prvide services t yu and enable the cntract yu enter int t be fulfilled. This includes rder fulfilment, prcessing f payment details, and the prvisin f supprt services. Where we are legally required t d s. In rder t facilitate the peratin f ur grup f businesses, where it is in ur legitimate interests and we have cncluded these are nt verridden by yur rights.

8 EU U.S. Privacy Shield and Swiss - U.S. Privacy Shield Lndn Theatre Bkings Ltd has certified its cmpliance with the EU-U.S. Privacy Shield Framewrk and the Swiss-U.S. Privacy Shield Framewrk. They are cmmitted t subjecting all persnal data received frm Eurpean Unin (EU) member cuntries and Switzerland, in reliance n the Privacy Shield Framewrk, t the Framewrk s applicable Principles. T learn mre abut the Privacy Shield Framewrk, visit the U.S. Department f Cmmerce s Privacy Shield List. Lndn Theatre Bkings Ltd is respnsible fr the prcessing f persnal data it receives, under the Privacy Shield Framewrk, and subsequently transfers t a third party acting as an agent n its behalf. They cmply with the Privacy Shield Principles fr all nward transfers f persnal data frm the EU and Switzerland, including the nward transfer liability prvisins. With respect t persnal data received r transferred pursuant t the Privacy Shield Framewrk, Lndn Theatre Bkings Ltd is subject t the regulatry enfrcement pwers f the U.S. Federal Trade Cmmissin. In certain situatins, Lndn Theatre Bkings Ltd may be required t disclse persnal data in respnse t lawful requests by public authrities, including t meet natinal security r law enfrcement requirements. If yu have an unreslved privacy r data use cncern that we have nt addressed satisfactrily, please cntact ur U.S.-based third-party dispute reslutin prvider (free f charge) at Under certain cnditins, mre fully described n the Privacy Shield website yu may invke binding arbitratin when ther dispute reslutin prcedures have been exhausted. Child Safety We will nt ask fr infrmatin frm children under 13 years f age. Teenagers shuld ask their parents fr permissin befre sending any infrmatin abut themselves (name, address, address, etc.) t us r anyne else ver the Internet. Hw we prtect yur infrmatin All infrmatin yu prvide t us is stred n ur secure servers. Any payment transactins will be encrypted using SSL technlgy. Where we have given yu (r where yu have chsen) a passwrd which enables yu t access certain parts f ur Sites, yu are respnsible fr keeping this passwrd cnfidential. We ask yu nt t share a passwrd with anyne. Unfrtunately, the transmissin f infrmatin via the internet is nt cmpletely secure. Althugh we will d ur best t prtect yur persnal data, we cannt guarantee the security f yur data transmitted t ur Sites and any transmissin is at yur wn risk. Once we have received yur infrmatin, we will use strict prcedures and security features t try t prevent unauthrised access. Our Sites may, frm time t time, cntain links t external sites. We are nt respnsible fr the privacy plicies r the cntent f such sites.

9 Our Sites include Scial Media Features, such as Facebk and Twitter buttns. These features may cllect yur IP address, which page yu are visiting n ur Site, and may set a Ckie t enable the feature t functin prperly. Scial Media Features and Widgets are either hsted by a third party r hsted directly n ur Sites. Yur interactins with these features are gverned by the privacy plicy f the cmpany prviding it. Hw lng we keep yur infrmatin We retain persnal data fr as lng as yu have an accunt with us in rder t meet cntractual bligatins t yu and fr six years after that t identify any issues and reslve any legal prceedings. We may als retain aggregate infrmatin beynd this time fr research purpses and t help us develp and imprve ur services. Yu cannt be identified frm aggregate infrmatin retained r used fr these purpses. Yur rights If yu are based in the EU yu have the right under certain circumstances: t be prvided with a cpy f yur persnal data held by us; t request the rectificatin r erasure f yur persnal data held by us; t request that we restrict the prcessing f yur persnal data (while we verify r investigate yur cncerns with this infrmatin, fr example); t bject t the further prcessing f yur persnal data, including the right t bject t marketing; t request that yur prvided persnal data be mved t a third party. Wherever yu are based yu may: pt ut at any time frm allwing further access by us t yur lcatin data in the settings f the device yu use t access the Sites. update r delete a testimnial yu have allwed us t publish n the Sites, yu can cntact us at enquires@lndntheatrebkings.cm and Where the prcessing f yur persnal infrmatin by us is based n cnsent (fr example If yu wish t subscribe t ur newsletter(s), we will use yur name and address t send the newsletter t yu), yu have the right t withdraw that cnsent withut detriment at any time by cntacting us enquries@lndntheatrebkings.cm We may als send yu service related annuncements n rare ccasins when it is necessary t d s. Fr instance, if ur service is temprarily suspended fr maintenance, we might send yu an . Yu d nt have an ptin t pt ut f these s, which are nt prmtinal in nature. Yu can als exercise the rights listed abve at any time by cntacting us at [insert details f Data Prtectin Officer's address r ther cntact]. If yur request r cncern is nt satisfactrily reslved by us, yu may apprach yur lcal data prtectin authrity, (see The Infrmatin Cmmissiner is the

10 supervisry authrity in the UK and can prvide further infrmatin abut yur rights and ur bligatins in relatin t yur persnal data, as well as deal with any cmplaints that yu have abut ur prcessing f yur persnal data. Changes t this plicy Any changes we make t ur privacy plicy in future will be psted n this page and, in relatin t substantive changes, may be ntified t yu by . Cntact Us Questins, cmments and requests regarding this privacy plicy are welcmed and shuld be addressed t: J&J DAVEY LTD T/A LONDON THETARE BOOKINGS LTD 1 CRANBOURN ALLEY LONDON WC2H 7AW enquries@lndntheatrebkings.cm Purpse and lawful basis fr prcessing f persnal data This table sets ut: What persnal data we prcess What we use that data fr The lawful basis fr the prcessing It frms part f ur privacy plicy [link] which yu shuld als read. Purpse/Activity Type f data Lawful basis fr prcessing including basis f legitimate interest T register yu as a new custmer T manage ur relatinship with yu which will include: (a) Ntifying yu abut changes t ur terms r privacy plicy (b) Asking yu t leave a review r take a survey (including testimnials) (b) Cntact (b) Cntact (c) Prfile (d) Marketing and Cmmunicatins Perfrmance f a cntract with yu (a) Perfrmance f a cntract with yu (b) Necessary t cmply with a legal bligatin (c) Necessary fr ur legitimate interests (t keep ur recrds updated and t study hw custmers use ur prducts/services)

11 T enable yu t partake in a prize draw, cmpetitin r cmplete a survey T administer and prtect ur business and this Site (including trubleshting, data analysis, testing, system maintenance, supprt, reprting and hsting f data) T deliver relevant website cntent and advertisements t yu and measure r understand the effectiveness f the advertising we serve t yu T use data analytics t imprve ur Sites, prducts/services, marketing, custmer relatinships and experiences T make suggestins and recmmendatins t yu abut gds r services that may be f interest t yu (b) Cntact (c) Prfile (d) Usage (e) Marketing and Cmmunicatins (b) Cntact (c) Technical (b) Cntact (c) Prfile (d) Usage (e) Marketing and Cmmunicatins (f) Technical (a) Technical (b) Usage (b) Cntact (c) Technical (d) Usage (e) Prfile (a) Perfrmance f a cntract with yu (b) Necessary fr ur legitimate interests (t study hw custmers use ur prducts/services, t develp them and grw ur business) (a) Necessary fr ur legitimate interests (fr running ur business, prvisin f administratin and IT services, netwrk security, t prevent fraud and in the cntext f a business rerganisatin r grup restructuring exercise) (b) Necessary t cmply with a legal bligatin Necessary fr ur legitimate interests (t study hw custmers use ur prducts/services, t develp them, t grw ur business and t infrm ur marketing strategy) Necessary fr ur legitimate interests (t define types f custmers fr ur prducts and services, t keep ur website updated and relevant, t develp ur business and t infrm ur marketing strategy) Necessary fr ur legitimate interests (t develp ur prducts/services and grw ur business)