The data controller is Edwards Coaches Ltd, The Courtyard, Parc Busnes Edwards, Llantrisant CF72 8QZ.

Transcription

1 Edwards Caches Ltd is cmmitted t prtecting and respecting yur privacy. This ntice sets ut hw we will use any persnal data that we hld abut yu. The data cntrller is Edwards Caches Ltd, The Curtyard, Parc Busnes Edwards, Llantrisant CF72 8QZ. The infrmatin we might hld abut yu Depending n the reasn that yu have cntacted us r we have cntacted yu we will hld the fllwing infrmatin abut yu: Infrmatin yu give t us This is infrmatin abut yu that yu give us when yu wish t make use f ur services by filling in frms n ur website, r by crrespnding with us by phne, r therwise. It includes infrmatin yu prvide when yu register t use ur website; subscribe t receive infrmatin frm us; place an rder n ur site; bk yur travel arrangements; enter a cmpetitin, prmtin r survey; and when yu reprt a prblem with ur site. It als includes infrmatin yu prvide when yu register a cmplaint abut Edwards Caches Ltd r register t make a claim fllwing the financial failure f Edwards Caches Ltd. Infrmatin we receive frm ther surces Where relevant we may receive persnal data frm third parties including, fr example, business partners; sub-cntractrs in technical, payment, hteliers, cruise lines, airlines, insurance cmpanies and delivery services; advertising netwrks; analytics prviders; search infrmatin prviders; credit reference agencies and debt cllectin and tracing agencies; ther cmpanies in the same grup as Edwards Caches Limited. Infrmatin relating t businesses nly If yu are acting in a business capacity, this infrmatin will include infrmatin frm persns making an enquiry r cmplaint; trade and prfessinal bdies; plice frces; private investigatrs; mbudsmen and regulatry authrities; central gvernment. In such cases, the infrmatin may als include infrmatin such as: racial r ethnic rigin religius r ther beliefs f a similar nature infrmatin abut ffences and alleged ffences criminal prceedings, utcmes and sentences visual images, persnal appearance and behaviur financial infrmatin emplyment and educatinal details, family, lifestyle and scial circumstances.

2 Infrmatin we cllect abut yu. With regard t each f yur visits t ur website we will autmatically cllect the fllwing infrmatin: technical infrmatin, including the Internet prtcl (IP) address used t cnnect yur cmputer t the Internet, yur lgin infrmatin, brwser type and versin, time zne setting, brwser plug-in types and versins, perating system and platfrm; infrmatin abut yur visit, including the full Unifrm Resurce Lcatrs (URL), clickstream t, thrugh and frm ur site (including date and time), prducts yu viewed r searched fr, page respnse times, dwnlad errrs, length f visits t certain pages, page interactin infrmatin (such as scrlling, clicks, and muse-vers), methds used t brwse away frm the page, and any phne number used t call ur custmer service number. Ckies Where yu cnsent, we will btain infrmatin abut yur general internet usage by using a ckie file which is stred n the hard drive f yur cmputer. Ckies cntain infrmatin that's transferred t yur cmputer's hard drive. They help us t imprve ur site and t deliver a better service and mre persnalised cntent. They enable us: t estimate ur audience size and usage pattern t stre infrmatin abut yur preferences, and s allw us t custmise ur site accrding t yur individual interests t speed up yur searches t recgnise yu when yu return t ur site. The table belw explains the types f ckies we use and why: Ckie type Perfrmance ckies; Ggle Analytics Registratin/Members lgin ckies Functinality ckies Purpse These ckies are used t cllect infrmatin abut hw visitrs use ur site. We use the infrmatin t cmpile reprts and t help us imprve the site. The ckies cllect infrmatin in an annymus frm, including the number f visitrs t the site, where visitrs have cme t the site frm and the pages they visited. These ckies are used t track which visitrs are signed in t the Members nly area f the website s that these visitrs d nt have t enter their passwrd fr every Members nly page they visit. These ckies are used t remember

3 chices visitrs have made including fr example, remembering that a visitr has previusly entered infrmatin in an nline frm. Hw we will use yur persnal data Depending n the reasn fr hlding yur data we will use the infrmatin we hld fr the fllwing purpses: t carry ut ur bligatins arising frm any cntracts entered int between yu and us and t prvide yu with the infrmatin, prducts and services that yu request frm us; t prvide yu, r permit selected third parties t prvide yu, with infrmatin abut gds r services we feel may interest yu; t make suggestins and recmmendatins t yu and ther users f ur site abut gds r services that may interest yu r them; t allw yu t participate in interactive features f ur service, when yu chse t d s; t measure r understand the effectiveness f advertising we serve t yu and thers, and t deliver relevant advertising t yu; t ntify yu abut changes t ur service; where relevant, t prvide custmer supprt and assistance services and claims handling services; where relevant, t mnitr the financial and business affairs and trading practices f agents, prspective agents and ther persns cnnected with the travel industry; t administer ur site and fr internal peratins, including trubleshting, data analysis, testing, research, statistical and survey purpses; as part f ur effrts t keep ur site safe and secure. Wh we might share yur infrmatin with Where necessary r where we have the right t d s, we will share yur persnal infrmatin with any member f ur grup f cmpanies and/r selected third parties including: business partners, suppliers and sub-cntractrs fr the perfrmance f any cntract we enter int with them r yu r fr the prvisin f services that we agree t prvide t yu; If yu register a cmplaint against Edwards Caches Ltd, If yu chse t register n bking.edwardscaches.c.uk, yur details are prcessed by sftware prvided by Distinctive Systems Limited in the United Kingdm n behalf f Edwards Caches Ltd.

4 Exceptins If we exchange with yu ur system is prvided by Micrsft Crpratin in the Eurpean Unin and the United Kingdm n behalf f Edwards Caches Ltd. If we send yu infrmatin abut Edwards Caches Ltd prducts and services, yur details are prcessed by Sendinblue SAS, in France, Eurpean Unin n behalf f Edwards Caches Ltd. Yu can view the SendinbluePrivacy Plicy n their website. If yu register t attend an Edwards Caches Ltd event, yur details are prcessed by Edwards Caches Ltd in the United Kingdm. We d nt disclse infrmatin abut identifiable individuals t ur advertisers, but we will prvide them with aggregate infrmatin abut ur users (fr example, we may infrm them that 500 users have clicked n their advertisement n any given day); analytics and search engine prviders that assist us in the imprvement and ptimisatin f ur site; credit reference agencies fr the purpse f assessing yur credit scre where this is a cnditin f us entering int a cntract with yu; where relevant t the mnitring f the financial and business affairs and trading practices f agents, prspective agents and ther persns cnnected with the travel industry: central/lcal gvernment debt cllectin and tracing agencies business assciates and ther prfessinal advisers emplyees and agents f the data cntrller persns making an enquiry r cmplaint trade and prfessinal bdies plice frces private investigatrs mbudsmen and regulatry authrities We will disclse yur persnal infrmatin t third parties: In the event that we sell r buy any business r assets, in which case we will disclse yur persnal data t the prspective seller r buyer f such business r assets. If Edwards Caches Ltd r substantially all f its assets is acquired by a third party, in which case persnal data held by it abut its custmers will be ne f the transferred assets. If we are under a duty t disclse r share yur persnal data in rder t cmply with any legal bligatin, r in rder t enfrce r apply ur terms f use r terms and cnditins f supply and ther agreements; r t prtect the rights, prperty, r safety f Edwards Caches, ur

5 custmers, r thers. This includes exchanging infrmatin with ther cmpanies and rganisatins fr the purpses f fraud prtectin and credit risk reductin. Using yur data fr marketing purpses If yu are acting in a business capacity we will use yur data fr legitimate marketing purpses where we believe ur services will be f interest t yu. Yu can ask us nt t use yur persnal data fr marketing purpses. Yu can d this by checking certain bxes n the frms we use t cllect yur data and n any marketing s we send yu. Yu can als ask us at any time by cntacting us. The basis n which we might use yur persnal data We will nly use yur persnal data where ne r mre f the fllwing apply: 1. Yu have given yur cnsent t the use (which yu can withdraw at any time by ntifying us), r 2. It is necessary (a) fr the perfrmance f a cntract between us, r (b) fr the taking f steps at yur request with a view t entering int a cntract, r 3. It is necessary fr cmpliance with a legal bligatin that we must cmply with, r 4. It is necessary in rder t prtect yur interests. 5. It is either (a) the disclsure f persnal data by us as a member f an anti-fraud rganisatin r therwise in accrdance with any arrangements made by such an rganisatin; r (b) any ther use by us f persnal data, and it is necessary fr the purpses f preventing fraud r a particular kind f fraud. 6. It is necessary fr us t pursue ur legitimate interests such as marketing ur services in the apprpriate circumstances fr example where yu have used ur services and have nt bjected t receiving infrmatin abut further services f a similar nature. Hw lng will we hld yur persnal data fr? We will keep yur data nly fr as lng as it is necessary fr the particular

6 purpse r purpses fr which we hld it unless there are any legal r peratinal reasns t hld it fr a lnger perid. At the end f that perid the data that we hld will be securely destryed. Yur rights in respect f the persnal data we hld abut yu Yu can ask t see a cpy f the infrmatin that we hld abut yu and fr crrectins t be made t any incrrect infrmatin. We want t be as helpful as pssible and, in mst cases will prvide the infrmatin within ne mnth f yur request. We d nt have t prvide infrmatin in all cases including where it wuld invlve disclsing infrmatin abut anther persn r where a request is excessive r manifestly unfunded and may make a charge fr prviding the infrmatin in sme cases. Yu have the right t receive the data cncerning yu in a structured, cmmnly used and machine readable frmat and yu have the right t transmit thse data t anther cntrller. Yu can als ask us fr the fllwing infrmatin: a. the purpses f the prcessing; b. the categries f persnal data cncerned; c. the recipients r categries f recipient t whm the persnal data have been r will be disclsed; d. where it is pssible fr us t prvide the infrmatin, the envisaged perid fr which the persnal data will be stred, r, if nt pssible, the criteria used t determine that perid; e. where we have nt cllected the data frm yu, any available infrmatin as t their surce. Yu can ask us t erase any data that we hld abut yu where ne f the fllwing grunds applies: a. the persnal data is n lnger necessary in relatin t the purpses fr which they were cllected r therwise prcessed; b. yu withdraw yur cnsent t the prcessing and there is n ther legal grund fr the prcessing; c. yu bject t prcessing n grunds relating t yur particular situatin and ur legitimate grunds fr prcessing d nt verride yur interests; d. yu bject t prcessing fr direct marketing purpses; e. the persnal data has been unlawfully prcessed; f. the persnal data has t be erased fr cmpliance with a legal bligatin in Unin r Member State law t which we are subject. We are nt required t erase yur data where we need t prcess yur data: a. fr exercising the right f freedm f expressin and infrmatin;

7 b. fr cmpliance with a legal bligatin which requires prcessing by Unin r Member State law t which we are subject r fr the perfrmance f a task carried ut in the public interest r in the exercise f fficial authrity vested in us; c. fr reasns f public interest in the area f public health; d. fr archiving purpses in the public interest, scientific r histrical research purpses r statistical purpses s far as the erasure f data is likely t render impssible r seriusly impair the achievement f the bjectives f that prcessing; r e. fr the establishment, exercise r defence f legal claims. Yu can ask us t restrict ur prcessing f yur data where ne f the fllwing applies: a. yu cntest the accuracy f the persnal data we hld abut yu fr a perid enabling us t verify the accuracy f the persnal data; b. the prcessing is unlawful and yu ppse the erasure f the persnal data and request the restrictin f their use instead; c. we n lnger need the persnal data fr the purpses f the prcessing, but the data are required by yu fr the establishment, exercise r defence f legal claims; d. yu bject t prcessing n grunds relating t yur particular situatin pending the verificatin f whether ur legitimate grunds fr prcessing verride yur interests. Where we stre yur persnal data We will take all steps reasnably necessary t ensure that yur data is treated securely and in accrdance with this privacy ntice. The data that we cllect frm yu may be transferred t and stred at a destinatin utside the Eurpean Ecnmic Area ("EEA"). It may als be prcessed by staff perating utside the EEA wh wrk fr us r fr ne f ur suppliers. This includes staff engaged in, amng ther things, the fulfilment f yur rder, the prcessing f yur payment details and the prvisin f supprt services. Unfrtunately, the transmissin f infrmatin via the internet is nt cmpletely secure. Althugh we will d ur best t prtect yur persnal data and have cntractual prcesses in place with ur business partners t d this, we cannt guarantee the security f yur data transmitted t ur site. Once we have received yur infrmatin, we will use relevant prcedures and security features t try t prevent unauthrised access. Links frm ur website Our site may cntain links t and frm the websites f ur partner netwrks, advertisers and affiliates. If yu fllw a link t any f these websites, please nte that these websites have their wn privacy ntices and that we d nt

8 accept any respnsibility r liability fr these plicies. Please check these plicies befre yu submit any persnal data t these websites. Advice and assistance Questins, cmments and requests regarding this privacy ntice are welcmed and shuld be addressed t the Data Prtectin Officer, The Curtyard Parc Busnes Edwards, Llantrisant, CF72 8QZ. If yu think that there is a prblem with the way that we are handling yur data, yu have the right t cmplain t the Infrmatin Cmmissiner s Office. Yu can call their helpline n r Changes t this privacy ntice We keep ur privacy ntice under regular review. This privacy ntice was last updated n 16/05/2018.