IMPORTANT INSTRUCTIONS FOR THOSE VENDORS WHO ARE APPLYING IN RESPECT OF LIMITED + WEB TENDER ENQUIRY AFTER DOWNLOADING FROM NPL WEBSITE.

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1 Ltd.+ Website Tender Ref. No.: 3/427/15-PB/AMC/T-85 IMPORTANT INSTRUCTIONS FOR THOSE VENDORS WHO ARE APPLYING IN RESPECT OF LIMITED + WEB TENDER ENQUIRY AFTER DOWNLOADING FROM NPL WEBSITE. Interested manufacturers/ their authorized vendors having capability of proper supply/installation of required items as per enquiry can also submit their offer directly on the basis of website tender in the manner prescribed in such tender enquiry uploaded on NPL website In such cases, the tenderer has to attach invariably a copy of the enquiry downloaded from the NPL website duly stating in covering letter that the enquiry is downloaded by them and also attached VENDOR DECLARATION FORM as per annexure A ; failing which the offer not be considered.

2 VENDOR S DECLARATION FORM Annexure- A [The interested vendor shall fill in this form and should submit along with tender document without fail. This should be done on the letter head of the firm] 1. Vendor s Legal Name : 2. Vendor s actual or intended Country of Registration : 3. Vendor s Legal Address in Country of Registration : 4. Vendor s Authorization Representative Information Name : Designation : Address : Telephone/Fax numbers: Address : 5. Please provide following details in reference of firm, as applicable TIN NO. : PAN NO. : TAN NO.

3 From : Director CSIR-National Physical Laboratory To Regd Post CSIR-NATIONAL PHYSICAL LABORATORY (Council of Scientific & Industrial Research) Dr. K. S. Krishnan Marg, Near Pusa Campus, New Delhi Tender No.: 3/427/15-PB/AMC/T-85 Date: Dear Sirs, We are interested to rendering comprehensive Annual Maintenance Contract (AMC) for the following items from the reputed authorized Channel Partner of. Kindly send us the Quotations in closed/sealed covers with wax/cello tape/ company seal super scribed with our reference no., Due Date of Tender and addressed to Director, NPL should reach this office latest by upto PM (IST). The quotations will be opened on at A.M (IST) onwards in the presence of supplier s representative who wish to present themselves at that time. Sr. No Name of item 1 Annual Maintenance Contract for servers for two years as per the specifications of each machine as per annexure enclosed. Qty. (SB/ TB)* Five Nos. SB Note: 1. Details of the existing servers is enclosed as per Annexure- A. 2. Details of the Requirements for rendering AMC is enclosed as per Annexure- B. 3. Before submission of the AMC tender, please contact duly seeking prior appointment to Indenting Officer Dr. Anjali Sharma at contact No.: / & Project Leader Dr. Jiji Pulikkotil at Contact No.: Only authorized vendor shall be eligible to quote for the AMC of the s under this enquiry. 5. The payment will be released half yearly basis subject to Certification of satisfactorily services provided by the user scientist. 6. Your prices shall contain all relevant details like rates, taxes etc. 7. Your quotation must be valid for three months after the date of tender opening. 8. This tender enquiry is also available on NPL website under Tender link. * SB: Single Bid TB: Two Bid Yours faithfully, Section Officer (S&P) spo@nplindia.org/ purchase@nplindia.org Telefax: , Fax:

4 The details of the existing s, to be covered under AMC, are given below: Annexure- A Sr. No. Description Make SNo. Description Make Q ty Make/Model/ Configuration 675W p/s, Total disk hard RAM Current Warranty/ AMC valid till W p/s, W p/s, 589 SAS/SATA, SR M5015, 675W p/s, W p/s,

5 AMC of Five s Annexure- B The requirements for floating the tender for rendering comprehensive AMC of five servers (details provided in Annexure A) for two years by authorized Channel Partner of M/s India are listed below: a) To provide comprehensive maintenance services, including labor, repair and replacement of the faulty parts, for s in order to keep the equipments in good working condition. The Contractor shall keep sufficient quantity of spare parts as applicable to the items in the scope of coverage for rendering AMC services with the minimum possible downtime throughout the tenure of the contract. b) The service consists of preventive and corrective maintenance and includes carrying out of the necessary repairs with original spare parts only. The contractor is expected to repair / replace the item in case of any hardware failure, within 24 hours (next business day) after the defect has arisen. c) In case of non-availability of spares, the contractor shall provide an equivalent system for use within the limits of downtime till such spares/repair of the system is carried out without any additional charges. d) Provision of equivalent systems include loading of necessary software's (OS & other general application software's ), configuration of the system and making the system operational till such a time as the original system is restored to the satisfaction of the purchaser. e) In case the system is to be repaired with parts other than original parts due to non-availability of original spare part, the contractor should give proof of non-availability of original spare from OEM. The alternative spare part should be approved by the Purchaser before replacement. The supply of spares is the responsibility of Contractor. f) All replacements of defective parts of equipments carried out during the above maintenance would be the property of Purchaser while the defective part becomes the property of Contractor. SLA and Penalty for shortfall in SLA The Contractor shall depute their Engineers at CSIR-NPL for AMC/preventive maintenance of the s whenever required i.e. within 04 hours from the time complaint is lodged. All the defects reported shall be repaired/ replaced and made operational within 24 hours of lodging of the complaint. *****************************************