SAN ANTONIO SPURS. Seat Selection Instruction Manual

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2 1 Spurs Sports & Entertainment are very excited to share this state-of-the-art and 3D technology with you. You will have the ability to view and select the best available seats according to your individual preferences. This unique and interactive tool will give you a virtual-test drive of the AT&T Center. In contrast to the traditional one-dimensional seating chart that would offer little more than the Section/Row/Seat numbers, the Virtual Venue provides multiple perspectives, views from the seat, and even information about the closest concessions. We are certain that you will be better able to assess the available locations and make your choice with much more confidence. If you feel uneasy about using an interactive electronic tool such as this, we would like to recommend that you take a few moments and watch the video tutorials and print the Virtual Venue instructions offered to you when you login to the application. Of course, if you need assistance, we are here to help. Please call your Season Ticket Service Team at or seasonticketservices@attcenter.com. Let s get started! Choose a seat and look around.

3 2 HOW TO GET STARTED STEP 1 Go to STEP 2 Login to your address or account number and password. STEP 3 That s it! You ll be logged in and ready to manage your tickets! TICKETMASTER ACCOUNT MANAGER LOG-IN PAGE When you first open the account manager website, you will be on the WELCOME page where you will enter your personal information in these two (2) fields: Account ID# or Address Password Your Account # and Password was provided in the sent to you by Spurs Sports & Entertainment. If you have forgotten or lost your password please, call for assistance. When all informatiotn is entered properly, click: CONTINUE You will be redirected to your Ticketmaster Account Manager page. TICKETMASTER ACCOUNT MANAGER: HOME PAGE UPGRADE YOUR SEATS Users will be able to begin the ticket selection by scrolling down in the account manager page and clicking on the Upgrade Now button just below the Upgrade Seats logo on the left hand side of the page. Users then will choose which tickets they will be upgrading by clicking the check box next to their season ticket plan and then clicking continue. This will now take you into the Virtual Venue portion of the process.

4 3 HOW TO GET STARTED 1 CHOOSE A SECTION CHOOSE YOUR 2 SEAT(S) 3 CONFIRM The Information that follows will describe the different navigation controls you will notice as you move through the Virtual Venue. You may use only a few of them or you may prefer to explore all the options! This is entirely up to you. There a few things we would like to call to your attention: SEATING FOR PERSONS WITH DISABILITIES (ADA SEATING): If you require seating in areas with special accessibility, you may be assured that Spurs Sports & Entertainment will still be able to work with you personally in order to properly assess your needs. Please call to speak to a customer service representative. IOMEDIA STADIUM VIRTUAL VENUE / SEAT SELECTION STADIUM VIEW When you begin the Seat Selection process, the first screen you will see will show an aerial view of the stadium. Also on this page, you will see navigation controls and legends located across the top, bottom and sides of your screen. You will also notice that the seats are color-coded to make finding available seats easier for you. As your mouse moves over the stadium seating areas, a small window with section information will open on your screen Such as Section Name, Season Ticket Price + Seats Available in that Section.

5 4 LEFT SIDE NAVIGATION TOOLS SEATING LEGEND STADIUM VIEW SEATING LEGEND Seating availability is color-coded in Green and Red. Look to the left side of your screen and you will see a legend that describes the color-coding system. GREEN Seats are available RED Seats are not available TOP NAVIGATION BAR SECTION DROP DOWN AND NAVIGATOR These options will allow you to move throughout the stadium and view seating locations from several different perspectives. SECTION DROP DOWN This first drop down menu, located to the right of the Virtual Venue logo, allows you to instantly jump inside the section! Click on the white down arrow next to the numbers to see the drop down of all the available sections. Clicking on a section number will launch the section view of the selected section and put you in Seat Selection Mode. NAVIGATOR If you click the NAVIGATOR button, a drop down menu appears allowing you to see the stadium from five (5) different angles. BOTTOM NAVIGATION BAR MY ACCOUNT, MY SEATS, HELP, CONTINUE: PURCHASE The bottom navigation menu will be minimized by default when entering the Seat Selection process. You may expand this menu by selecting the blue arrow on the left hand side of the bottom navigation bar. Once expanded, you will be able to view the information available under the different tabs. MY ACCOUNT This tab contains all the information for your Seat Selection account. Account # Name Phone Your account number used to log-in to Account Manager. The name on the account The associated with the account. This will be the used to confirm your seat purchase(s). This phone number is the primary number that Spurs Sports & Entertainment would use to reach out to you via phone.

6 5 Address Seats This is the address associated with your account and where tickets will be mailed. Amount of seats you will be selecting. MY SEATS When you click on the MY SEATS tab you will have a new menu available to you in the bottom navigation menu. The information here will pertain to your seat selections. Seat Type Section Row Seat # Price View Remove This field will display the type of seat you have selected. Section of the seat(s) you have selected. Row letter of the seat(s) you have selected. Seat number(s) of the seat(s) you have selected. Price of the ticket for the seat(s) you have selected per game. By selecting the arrow under view, you will see a 360 degree panoramic view that is closest to the seat in the menu. Please note this is not your actual seat, but the closest view to the seat you have selected. Clicking the X will remove that seat from your list. HELP Clicking the HELP button will bring you back to the instruction video page so that you can watch each video in its entirety or jump to an individual segment. You will also have the option to download the full written text for more help. CONTINUE This button located in the bottom navigation menu and will be activated when you are ready to select your seats and continue your purchase. Once you have selected your seats, this button will be activated and you may click it to proceed with selecting these seats. You will be redirected to the REVIEW Page. SECTION/SEAT VIEWS As you begin to look more closely at specific sections or seats, your screen will change a little. You will still see navigation controls and legends located across the top, bottom and sides of your screen. You will also notice that the color-coding is more detailed in this view. While viewing a particular section, you will use your cursor/mouse to click on the seats you wish to Purchase. You will also be able to use your mouse to take a virtual look around. Click/Hold and slowly move your mouse from left to right and up and down. RETURN TO VENUE Also now appearing on the top bar, this button will allow you to quickly return to the original aerial view of AT&T Center. 360 DEGREE VIEW On the right side of the screen, below the section tabs will be a small

7 6 diagram of the current section you are viewing. Clicking on the camera icons here will allow you to view a 360 degree panoramic view of the row that you have selected. Most sections will have up to five views. ZOOM Located below the 360 views on the right side is the ZOOM tool. It is a slide bar that allows you to zoom in or out of the current section you are viewing. By default it will be in the wider view position. You can zoom in by clicking and dragging the slider bar towards the plus symbol on the top. DETAILED VIEW SEATING LEGEND This seating legend will be very similar to the Stadium View seating legend you saw when you entered the site. However, the color-coding is now more detailed. To the left of your screen and at the top of the seating legend you will see information about the section you are currently viewing. You will have the opportunity to select any available seat in the section. Just click! THE DETAILED COLOR-CODING IS DESCRIBED BELOW: GREEN Available for selection. RED Not available for selection. YELLOW These are the seats that you have selected! They will show up in your bottom navigation bar under Seat Selection. GUIDELINES FOR SELECTING SEATS You cannot leave single seat spaces between seats selected within the same row. Seat selections must be equal to the amount of ticket slots chosen to upgrade. Seating for Persons with Disabilities must go through Ticketing Services via phone or personal appointment. Please call a Season Ticket Service representative at for assistance. Be very careful to use the above guidelines for selecting and holding seats. If you miss one, you cannot place seats on HOLD and an alert will open to let you know which guideline was not followed. In addition, if guidelines are not followed, all seats currently on HOLD will be released.

8 7 REVIEW SELECTION PAGE SEAT SELECTION INFORMATION /TOTALS, GO BACK, HOLD SEATS SEAT INFORMATION You will see a review of all the seats that you have selected along with information regarding seat type, section, row, seat number, seat price and donation/seat. SEAT PRICE/TOTALS The ticket price for each seat will be displayed, as well as a total at the bottom of the Seat Price column. GO BACK Clicking the X button will allow you to return to the section view if you would like to change the seats that you have selected. HOLD SEATS Clicking this button will finalize your selections, open a Thank You page. THANK YOU PAGE SEAT SELECTION INFORMATION /TOTALS, UPGRADE COST, GO BACK, CONTINUE Upon reaching this page you have confirmed your seat purchase! SEAT INFORMATION You will see a review of all the seats that you have selected along with information regarding seat type, section, row, seat number, seat price and donation/seat. SEAT PRICE/TOTALS The ticket price for each seat will be displayed, as well as a total at the bottom of the Seat Price column. CONTINUE You can click this button to finish your Season Ticket Seat Selection process. After clicking the continue button you will be brought back into Ticketmaster Account Manager with all of your new seat information to review. change the seats that you have selected.

9 8 TICKETMASTER ACCOUNT MANAGER: REVIEW YOUR UPGRADE/COST SUMMARY REVIEW YOUR UPGRADE You are almost there! You will find yourself on the REVIEW YOUR UPGRADE page in the Ticketmaster Account Manager. On this page you will see all locations and pricing information for both your Current Seats and New Seats chosen. COST SUMMARY This will show your Current Seats Cost. Also on this page you will see the $ amount you have Paid to date and Amount Due. Click the Upgrade Seats button to continue and to reserve and pay for your new seats. After confirming your Upgraded Seats, you will be brought to a page to confirm payment information. After entering payment information you have successfully finished the selection process! Congratulations!