Application Pack Shop Supervisor

Transcription

1 1 of 6 Application Pack Shop Supervisor 2015

2 2 of 6 About Bath Abbey Bath Abbey is a major centre for Christian worship, a leading venue for tourism and cultural events, and a treasured part of Britain s heritage. It lies at the centre of Bath, occupying a central place in the celebration of worship, special events and the life of this unique and elegant World Heritage city. The Abbey is itself one of the most beautiful architectural masterpieces in the country. There has been a centre for Christian pilgrimage and worship on the present site of the Abbey for over 1000 years. During that time it has undergone many transformations and changes, surviving a number of major conflicts, architectural and religious reforms, and two World Wars. Despite this, it still stands as an essential place for both worshippers and visitors. Today the Abbey welcomes over 420,000 pilgrims and visitors each year and is one of the most visited places in the south west region. Providing a warm welcome and excellent hospitality lies at the heart of everything we do and the Abbey Welcome team play an important role in this ministry. As one of the most spectacular large event venues in the region, Bath Abbey hosts a yearlong programme of musical events and concerts. We also have a thriving congregation drawn from the city and the surrounding area. The Abbey is the city of Bath s main church and we work closely with the local authority and city churches to host civic and city-wide events. AS well as regular services through each week, special services take place through the Church year. Our Christmas services are extremely popular and there is rarely a seat in the Abbey for Advent Sunday and Christmas Eve. Bath Abbey s Mission People and Place Fully Alive With such a wide programme of worship, over 60 cultural events a year and many thousands of pilgrims and visitors coming through our doors every day of the year, this is one of the busiest Parish Churches in the country. During 2014, we welcomed over 700,000 people through our doors. It is important to us that we provide the space and the structure for meaningful engagement, warm hospitality and opportunities for quality worship. These are the key strands of our mission and underpin everything we do. Being people and a place fully alive is what we strive to be every day. The Abbey is, however, challenged by a lack of space and poor facilities which limits our activities and restricts what we can offer in the way of hospitality. Over the next few years, we will be developing and delivering our Footprint project a major capital project that will extend our facilities in new and exciting ways, update our seating and lighting, and save our Abbey floor. The project will develop new areas in the subterranean vaults and capture the natural hot spring water for which the city is famous to heat the Abbey itself. It is the single largest church project currently underway in the UK and, because of the uniqueness of Bath, hugely important not only for the Abbey but also for the City. More information about the Footprint Project can be found on our website. The successful candidate will be someone who feels as excited and privileged as we do to be part of this project going forward.

3 3 of 6 JOB PROFILE JOB TITLE JOB SUMMARY ACCOUNTABLE TO: KEY RELATIONSHIPS: Shop Supervisor To ensure that shop customers and visitors to the Abbey have a positive experience, and that the customers needs are met as far as possible. Shop Manager Shop volunteers, visitors, Tower Tour Team Leader, Visits Officer, Operations team and other staff. BACKGROUND Bath Abbey is open every day, and the Shop is open 6 days a week, serving both the local population and the Abbey s many visitors. MAIN DUTIES AND RESPONSIBILITIES 1. To open and close the shop; 2. To ensure that adequate stock is on display and that the displays are tidy, clean and eye-catching 3. To operate the tills and supervise the Shop volunteers operating the tills 4. At the end of each day, to prepare the float for the next day, cash up the tills put all money in the safe 5. To maintain cash levels in the tills and replenish change from the float as necessary 6. To liaise with other supervisors and the Manager and to maintain adequate stock by highlighting stock levels, slow moving stock and anticipating high demand 7. To assist visitors with enquiries and direct them to the most appropriate person or agency if required 8. Together with the other Supervisors, to organise the rota of Shop volunteers, making note of absences and arranging cover 9. To take responsibility for the welfare of the shop volunteers while they are on the shop premises, and to ensure that health and safety guidelines are adhered to 10. To train new Shop volunteers when they start working in the Shop, and to give ongoing training as required 11. To be aware of the pastoral needs of the Shop volunteers and to take action if required

4 4 of 6 PERSON SPECIFICATION This section outlines the knowledge, skills and abilities the job holder needs in order to fulfil the requirements of the post. ESSENTIAL Skills, aptitudes and experience 1. Good standard of education. 2. Friendly and approachable manner. Ability to interact well with all customers and visitors. 3. Excellent customer service skills and previous experience of dealing with the general public. 4. Ability to take responsibility when required and make decisions sympathetically and diplomatically. 5. Applicants should have good computer skills and be willing to learn the Shop till system 6. Smart general appearance 7. Applicants are required to be reliable and responsible in their dealings with other people and when handling money, paying close attention to detail. 8. Flexible and adaptable. Able to take on a variety of tasks in the Shop. 9. Able to work as part of a team alongside Shop staff and Volunteers 10. General familiarity with the Church and its core purpose DESIRABLE 1. Quick to learn new skills 2. Previous retail and customer service experience 3. First aid certificate or willingness to undertake first aid training 4. Knowledge of health and safety good practice

5 5 of 6 Working for Us Pay The starting pay is 7.85 per hour, working 8 hours per day April-October and 7 hours per day from November to March. A probationary period is 3 months from date of appointment. Working Hours This a permanent position working 2 days per week, currently Mondays and Fridays, and one Saturday in 4 on a rota with the other shop staff, in place of one of the regular days. Flexibility to cover for other shop staff when on holiday is an advantage. Holiday entitlement 10 days per year plus 3 bank holidays Training Bath Abbey is committed to providing training in order for individuals to develop in the role. Full training in the use of the till and other shop procedures will be given on the job. Staff Discount Employees are entitled to a 10% discount on purchases from the Abbey shop and also a discount on the park and ride passes into the city. Dress There is no uniform, but Shop Supervisors are required to be smartly and appropriately dressed at all times.

6 6 of 6 Equality Statement Bath Abbey is committed to equal opportunities and will aim to recruit the person who best meets our criteria and is suited to the job. Invitation for interview is made solely on the basis of the applicant s qualifications and experience. Ability and suitability for the position will be assessed at interview at the level appropriate for the job. Please return the Equal Opportunities Monitoring form with your application. This will not be seen by those short listing for interview. How to apply Please complete the application form, once you have carefully read the job description and person specification. Please tell us how your skills, experience and abilities would help you meet each of the requirements of the job. Please tell us how previous work experience- including voluntary work- is relevant to this role. Please write a letter accompanying your application telling us why you wanted to apply for this post. Your motivation and reasons for applying for this job are important to us. Offers of employment are subject to satisfactory references, as well as a medical and a criminal record check at enhanced level. The Abbey operates under the Diocese of Bath and Wells safeguarding scheme and all members of staff are required to be cleared prior to commencing employment. Please do not send CV s as they will not be accepted. Send your completed application form and letter to: Mrs D. Coleman Bath Abbey Office 12 Kingston Buildings BATH BA1 1LT Or it to us at: dcoleman@bathabbey.org Deadline for applications is Monday 27 th April at 5pm Shortlisted applicants will be invited for interview. With regret, we will be unable to write personally to applicants who are not shortlisted.