Location of the job: CFO Revenue Assurance

Transcription

1 JOB PROFILE Title of position: Revenue Assurance Operations Analyst Number of subordinates: Location of the job: CFO Revenue Assurance Level: 2H Position Code: Time span: 2-3 years Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Task Complexity: Strategic Planning Provide input into Revenue Assurance strategy aligned with the overall MTN Strategy Aid the dissemination of the RA strategy with stakeholders and colleagues from across the MTN Business. Operational Framework Planning Engagement with MTN Group RAFM Centre of Excellence to understand the risk and control framework for MTN RA operations. Working with MTN Group RAFM COE (Centre of Excellence) to provide input into new control design required for operational implementation. Support of the process for implementation, ensuring: Vendors or internal delivery teams are monitored in the delivery process Requirements are clearly defined and agreed Solution design is informed Testing is performed Implementations of the controls is achieved in terms of time and quality Input to planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs. Operations Infrastructure Planning and Deployment Understand the industry trends in relation to Revenue Assurance operations infrastructure and performance Support for the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met Ongoing enhancement of the Shared Service infrastructure to ensure existing and future operations needs are met 1

2 Operational Framework Management Awareness of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time Undertaking of the control performance of the Shared Service Centre, ensuring: Timely receipt of data from all source systems Validation of the accuracy and completeness of data from all source system Control execution per the agreed schedule Analysis of control results to identify exceptions Root cause analysis to identify issues and incidents Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed. Operational Incident Management Support of the incident management process for responsible operations, including escalation management. This includes: Issue analysis, confirming the nature and impact of the incident Logging of the issues in the prescribed manner, format and system Quantification of the leakage risk relating to the incidents identified Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution Escalation and communication of the impact of the issues to Group and local management and executives Oversight of the incident resolution, ensuring service levels have been met. Incident resolution and closure management, including final quantification and benefits identification. Technology Management As a customer of Revenue Assurance technology, responsibilities include: Involvement, as key customer in the specification, evaluation, design and implementation of technologies Support of interface with RAFM Technical Assurance management Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation Support in vendor management relating to performance of the vendor and solution Continuous Improvement Input of operational improvements required to reduce and mitigate risks identified Engagement with key stakeholders in the review and agreement of improvement motivations Support for improvement delivery, ensuring timeliness and quality standards are met Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team Support for control gap closure, control quality and risk reduction improvement delivery Reporting of improvement results and residual risk levels Stakeholder Management Support for the framework development for the supply and performance of services from and to these customer and stakeholders 2

3 Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed Assist Fraud Management with investigations where required Highlight any findings to Fraud that requires Fraud to investigate Audit Management Awareness of audit supplier expectations in relation to audit plans and approach Providing audit support provided to auditors during the performance of the audit Review, and input to audit findings, ensuring an optimal outcome for MTN Support for prompt and effective issue resolution and closure. Revenue Assurance Governance Process Support the education of internal customers on the role of RA through the RA Governance forums - and how they may contribute Implement action points related to Revenue Assurance Governance forums Reporting Monitor and maintain the accuracy of reports that measure revenue streams Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting Vulnerabilities (control span) Dependent on other departments for information, which can cause delays The function is not one of maintenance, but one of constant change and re-evaluation regarding efficiencies Failure to pre-empt risks affecting other areas of the business Incorrectly interpret / fail to understand new technologies and what the impact will be on RA and billing Insufficient commitment and buy-in from the company as a whole Excessive involvement in data integrity issues and operational issues clouding the focus on core task complexity Reliance on key competencies to adopt and use measurement standards effectively Inconsistency in global practices relating to Revenue Assurance Remote working with MTN operating companies reduces effectiveness Working across functional silos in the MTN organisation Lack of understanding of Revenue Assurance across organizational silos Competing priorities within operating companies Reliance on automation systems for Revenue Assurance 3

4 Minimum Requirements - Education: 3 year Degree / Diploma in Financial Management / Accounting / Internal Auditing or related Preferable - CISA/CISM qualification. Global Experience Standards (10) Minimum of 3 years experience in an area of specialisation; with experience in supervising others Experience working in a medium organization Training: Standard desktop systems training Microsoft Office applications Telecommunications technology training would be advantageous Audit training advantageous Competencies Head - Big Picture Focus (10) Analytical Thinker - Manages the alignment and execution of tactical activities Problem Solver - Assists in solving business challenges but looks to others for advice and guidance Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement Heart Emotionally Intelligent (20) Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow Supportive People Manager Is self-aware and supports team capability development through opportunity creation for realising potential Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand Hands Results Focused (50) Results Achiever - Drives team objectives and contributes to sustainability of results Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others 4

5 Contact Details Emmah Mosikare 5