POSITION DESCRIPTION- SCHEDULE A

Transcription

1 POSITION DESCRIPTION- SCHEDULE A POSITION DESCRIPTION DOCUMENT PURPOSE The purpose of this position description document is to provide you with a clear understanding of your role, and how that role fits within Melbourne Institute of Technology (MIT) as an organisation. This document provides an outline of your key areas of accountability and desired outcomes from satisfactory performance of the role. It does not provide an exhaustive list of tasks and activities that are required to be performed in order to fulfil the role. POSITION DETAILS Position Title: School / Division: Classification Campus: Lead Systems Engineer (LSE) Operations/ IT Infrastructure Level 9 General Staff educational Services (Post-Secondary Education Award 2010 [MA000075] Melbourne ROLE Lead Systems Engineer provides operational support for and management of the IT Infrastructure Department. The position is responsible for the day to day management and operations of the IT infrastructure, ensuring services availability and adherence to agreed service targets. The incumbent will be responsible for resource management and for the development and interpretation of policy, operating procedures, strategies and reporting mechanisms. The incumbent will work closely with the other departments to develop standard solutions to meet specific business objectives. This position will also require the ability to manage the implementation of major change initiatives which will have MIT-wide impact. This position is responsible for the IT Infrastructure Department across MIT Campuses and reports to the General Manager. MIT VISION AND GOALS Founded in 1996, Melbourne Institute of Technology (MIT) has grown dynamically as one of the leading private, higher education providers in Australia with campuses in Melbourne and Sydney. MIT is a teaching only Higher Education Institution. Our vision, mission, values and goals as approved by the MIT Board of Directors in December 2014 are set out below. Vision MIT aspires to be a leading private higher education provider nationally and internationally by proactively developing innovative educational approaches to meet industry needs and by a commitment to inspire tomorrow s graduates. Mission MIT, through its higher education programs and personalised and transformational student experience, provides the opportunity for individuals to access knowledge and to enrich and transform their futures. Page 1 of 6

2 Values 1. Excellence in Learning & teaching; 2. Integrity; 3. Accountability; 4. Transformational Change. Goals and Priorities: 1. To provide high quality programs that meet the needs of our students and industry; 2. To provide an inclusive environment where all students have the opportunity to succeed; 3. To strengthen institutional effectiveness, financial sustainability, collegial governance and sense of community; 4. To make collaboration an integral part of all our activities. MIT ORGANISATIONAL STRUCTURE MIT business model comprises four (4) key focus areas as guided by its vision: Academia, Finance, Marketing, and Operations. Our organisational structure is designed to ensure each of these areas is fully resourced. Our Executive Management Team is responsible for the development of our strategic plan, and effective implementation of strategies across all business areas. It comprises of: Chief Executive Officer, Managing Director, Marketing Director, Academic Director, Human Resources Director (pro tem) Campus Director and General Manager DEPARTMENT CONTEXT Goal The goal of the MIT IT Infrastructure Department is to maximize the Institute s operational efficiency through the use of IT infrastructure, technology and resources, and to provide a competitive advantage in the process of delivering students & staff services at MIT. Objective The objective of the MIT IT Infrastructure Department is to manage MIT s IT Infrastructure and provide services in support of the MIT's learning, teaching and business activities in accordance with MITs operations and strategic objectives. The MIT IT Infrastructure Department encompasses hardware and software. Page 2 of 6

3 RESPONSIBILITIES Lead Systems Engineer s responsibilities incorporates the areas as set out below. Area Outcomes Supervisory Responsibilities Effective supervision of a cross functional IT team across MIT campuses (Melbourne and Sydney) IT and communications, infrastructure and systems Effective, timely delivery and supervision of external contract resources. Effective IT and communications infrastructure and systems (including policies and procedures) that: Are fit-for-purpose and meet MIT requirements (staff teaching and other and organisational requirements). Meet regulations and reflect best practice to support strategic objectives. Continually improve IT infrastructure systems quality. Assist in the development of commercially sound. business cases for IT Infrastructure development initiatives. Manage contracts and procurement in a cost effective manner ensuring that strategic and operational objectives are considered. Management Manage, guide and mentor the team, including capability development and take responsibility for the quality of the outputs. Monitor, tune and perform trend analysis of the System/Network performance. Ensure sufficient system capacity to satisfy user requirements and meet agreed service levels. Manage the IT Infrastructure team in delivering projects and third level support. Manage vendor relationships and contracts according to agreed service levels, and terms and conditions. Manage servers and storage through their entire lifecycle-from creation to retirement. Ensure escalated technical support issues for servers are resolved and act as the source of senior authoritative advice. Quality Control in the IT Infrastructure Department (Preventive maintenance) Ensure hardware systems and software applications and network components are operational. Performing system maintenance and administration activities. Maintain system documentation, including disaster recovery plans. Establish preventive maintenance programs to ensure ongoing supply of service and minimise potential downtime. Page 3 of 6

4 RESPONSIBILITIES Produce and act on security violation reports. Design, implement and evaluate systems solutions. Monitoring progress towards goal achievement and implementing timely corrective action (when required) Continually evaluate new technology and its potential. to enhance existing services, systems and processes. Ensure timely reporting of progress against plan. Ensure revision of plan to take in to account changed circumstances (when required). Ensure appropriate action is taken in order to achieve goals. Ongoing learning and self - development Attendance at relevant training courses and completion of selfdevelopment activities. Managing and developing staff members (including contractors, as applicable) Guidance and support provided. Delegation of appropriate level of authority. Develop and foster a customer services ethos within the IT Infrastructure Department. Ongoing training (internal and external) provided to staff. Manage and monitor staff performance against the assigned measures / contractor performance against contract. Ensure staff meet performance requirements. Participation in MIT management Actively participate in all management meetings including: Adequate preparation. On-time attendance. Contributing to discussions. Providing internal consulting services where specialist systems knowledge is required. Provide input into strategies, standards, policies and future planning and manage any major change initiatives to server infrastructure Special projects Ensure special projects and tasks assigned (as may be from time to time) are carried out efficiently and effectively. Page 4 of 6

5 Legal Compliance Ensure awareness of and adherence to legislation and the Institute s policies and procedures relevant to the duties undertaken, including: Equal Employment Opportunity, supporting equity and fairness; Occupational Health and Safety, supporting a safe workplace; Conflict of Interest; Paid Outside Work; Privacy; Research Conduct; and Staff/Student Relationships. Other job related Information REQUIRED COMPETENCIES Education/Qualifications On-call (including rostered on-call requirements) may be required. The incumbent will be required to undertake work or attend meetings at the MIT Sydney campus from timeto-time. Taking of leave is restricted during peak periods The appointee will have: post-graduate qualifications in a relevant discipline and extensive relevant experience, or extensive management experience and proven management expertise, or an equivalent combination of relevant experience and/or education/training Experience Minimum 5 Years experience in managing/supporting a mid-sized ICT infrastructure with multiple DATACENTERS. Extensive technical capability across a wide range of technologies including server, telecommunications and networking. Extensive experience in ICT infrastructure including Cisco networking solutions Proven team contributor with good people skills. Proven team management experience including (providing team support, managing vendors, relation and SLA. Knowledge and Skills A demonstrated capacity for systematic analysis. Demonstrated skills in troubleshooting within a complex ICT environment. Demonstrated commitment towards customer service. Excellent written and verbal communication skills. Thorough knowledge of ICT and ICT security best practices. Demonstrated skills and capability in team management and staff supervision, including mentoring and capability development. Demonstrated ability to manage major change initiatives in a complex and specialised area of operations. Desirable Competencies BGP Routing and Share Point deployment/management/support. KACE Client Management Suite. Keen interest in education industry and knowledge and application of a Learning Management System (Moodle). Page 5 of 6

6 PERFORMANCE MANAGEMENT SCHEDULE B Staff performance is managed in accordance with MIT Performance Management System which incorporates: Regular performance reviews. Ongoing feedback. Identification of professional development needs and provision of support. Reward structure. Specific performance goals will be set with the successful candidate during the course of the performance review. Areas of performance focus for this role (together with example measurement tool) are set out below for information only. Further details in relation to the MIT Performance Management System will be provided by our Human Resources Director. Focus area Measure - example IT and communications infrastructure and systems Smooth IT Service Delivery to users (students, staff and other stakeholders) Efficient systems and procedures IT System Security, Access & Storage Security Camera Systems and building management systems (System in use Titan/Challenger) System maintenance and upgrades Relationships external Maximisation of resources An efficient ICT infrastructure benchmarked against the best industry practice. Number of system grievances (include statistics) System operating statistics (including down-time) Weekly statistics encompassing system performance data Weekly reports on the functionality and effectiveness of the Building camera security system. Condition of MIT Systems (statistics including age of hardware, updates of licence agreements, frequency etc.) Vendor performance statistics Financial budget (including value for money consideration) Page 6 of 6