Employee: Date of Appointment: Commencement Date: Review Date: Permanent / Casual: Fulltime / Part-time: Responsible to: Responsible for:

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1 Employee: Date of Appointment: Commencement Date: Review Date: Permanent / Casual: Fulltime / Part-time: Responsible to: Responsible for: General Hours of Duty: Salary Position: Salary Package: Superannuation: 9% Qualifications/Licence: annually at 30 th June Permanent Fulltime Club Manager Head Chef Food & Beverage staff Cleaners Minimum of 45 hours per week (Ave); flexible as required by patronage and the manager; 2 days off per week Yes per annum; paid weekly in arrears + 7 Day Membership Responsible Person Liquor First Aid Certificate Primary Objectives: Ensure smooth and efficient running of the clubhouse on a day to day basis, in particular the bar and dining room manage house staff in a professional and cost efficient manner utilising from time to time a hands on leadership style ensure members and guests are made to feel welcome at all times achieve financial targets and sales growth maintain the high standards expected by the members, the Board and Manager in all aspects of house operations assist the Club Manager in the administration of golf activities Areas of Responsibility: Including but not limited to the following aspects of FHGC operations: Food service Beverage service Golf Activities Cleaning & Maintenance of facility General and Finance Through the Manager, implement the policies and directives of the Board with respect to house operations. Consult with the Manager on a regular basis on all aspects of the house operations. In conjunction with the Manager and the Finance Committee prepare an Annual Budget for the house operations i.e. bar and catering. This will involve setting reasonable and achievable income targets for the two operational areas and also estimating realistic expenditure amounts for both recurrent and capital operations. In conjunction with the Manager arrange the acquisition of capital items, which were included in the annual House Budget. Examine the monthly reports on House Operations prepared by the Manager and provide explanations on material variations between actual results and budgeted amounts.

2 Bar Review beverage pricing to ensure that the proposed financial returns are being achieved and recommend adjustments to the Manager when necessary Keep aware of trends, systems, practices and equipment in food and beverage preparation and service in the hotel, restaurant and club industry through trade literature and visits Achieve the forecasted gross profit and wage cost percentage levels Handle initial complaints from members and other users in a competent and professional manner. Report the more serious matters to the Manager together with any corrective action taken or proposed. Act as a first aid officer in the Clubhouse Alert the Manager of any breaches or potential breaches of OH&S requirements In order to maintain contact with members the Board expects the Operations Manager to perform a hands on role behind the bar at peak member times Maintain a high level of customer service Ensure staff have appropriate product knowledge and training Ensure cleanliness and hygiene of bars and equipment Maintain plant and equipment in good working order Ensure the application of all liquor laws in accordance with the Liquor Licensing Act Ensure correct cash handling, payment procedures and till reconciliation in accordance with Club Policy Maintain an appropriate selection of products for sale Demonstrate effective use of time in relation to dealing with industry sales representatives Prepare timely requests for maintenance issues and follow-ups to the Manager Conduct weekly checks to ensure that all lighting (inside and outside) is in good working order. Ensure that stock holdings are held in a secure environment and maintained at economical levels which will provide a continuity of service to members and other users and which will also eliminate wastage Arrange the purchase of stock for the bar at the best price available. Conduct monthly stock take and report the results to the Manager Check receipt of all goods inward against delivery dockets (and against orders placed) Authorise invoices for all liquor and other bar stock purchases Ensure that overs/unders are reported to the Manager, and that an adequate level of security is exercised over cash and stock holdings. Dining Room In conjunction with the Head Chef periodically review & make recommendations on menus and prices to ensure those members and other users are provided with adequate choices and which will provide the proposed financial returns Liaise with the Manager and Function Coordinator regarding the planning of and implementation of Club, private and corporate functions Ensure all staff have appropriate training and supervision Liaise with the Function Coordinator regarding all aspects of dining room operations including but not limited to table and seating plans Resolve any queries and/or complaints from patrons regarding quality of service being provided and alert the Manager to any unresolved and, or, major issues Functions

3 Ensure that adequate staff and facilities are made available for all activities arranged. This may require liaising with the Function Coordinator, the Course Superintendent and the Club Professional. Ensure that the Club receives an adequate financial return from each activity held. Ensure that when the barbecue facilities are required that those facilities are presented in a clean, hygienic and totally presentable manner. Clubhouse Ensure that the Clubhouse is maintained in a clean, safe and hygienic manner and that the cleaning employees and or contractors carry out their duties in an effective and efficient manner. Ensure that the Kitchen has been maintained in an hygienic and appropriate state as required by the Health Act Ensure that the facilities used by the members and others are maintained in a safe condition and report any unsafe conditions to the Manager. Ensure that Club policies in regard to dress standards and behaviour are adhered to. Golf Activities Consult with the Chairman of Match & Greens and the Manager on a regular basis on all aspects of the Golf Operations Actively pursue opportunities to utilise the Club s facilities for Corporate/Trade golf days and for other functions such as conventions, meetings, seminars, dinners, presentations, etc. In conjunction with the Manager, assist with the preparation of the annual Members Handbook and programme, assisting to arrange the printing, advertising and the distribution thereof. Ensure that suitable arrangements are in place for the administration of Pennants, Vardon, and any other junior or GolfSA event. This may require liaison with the Captain, Manager, Match & Greens Committee, Course Superintendent, Club Professional, Head Chef and Function Coordinator. Ensure that suitable arrangements are in place for all major Club events. This will involve ensuring that entry forms are made available within a suitable time frame. Make draws and notify players of their playing times within a suitable time frame. Sponsors (where applicable) are notified within a suitable time frame and (where applicable) their signage, etc prepared and displayed. Trophies acquired or made available. Arrangements made available to process results promptly and (where applicable) trophy presenters organised. Liaise with the Manager, Club Professional, Match & Greens Committee and Course Superintendent to ensure that normal Club competitions are held in accordance with the annual program published in the Annual Members Handbook. Ensure that the results of those competitions are processed promptly, handicaps adjusted and trophies/vouchers are made available within a suitable time frame. In conjunction with the Manager, Chairman of Match & Greens and Course Superintendent advise the Club Professional of any relevant course and/or Club matters that require notice for forthcoming competitions Ensure that forthcoming competitions are placed on the on line booking system through the club website, in a timely manner. Handle initial queries and disputes from members regarding golfing issues promptly and professionally. Report those matters, the corrective action (if any) and any further action recommended to the Manager promptly. Actively pursue all avenues for sponsorship/promotion of golf activities. In conjunction with the Manager and Function Coordinator, maintain the Club s website and prepare other material necessary to promote the use of the Clubs facilities Ensure adequate advice is provided to members when golfing facilities are booked for a Corporate Golf days

4 Staff Arrange a brief weekly meeting with the Head Chef & Function Coordinator with discussion to cover topics including the previous week s events and the coming week s functions. Notes of discussions to be maintained and available to the Manager as required. Assess requirements for hiring of food and beverage attendants (both regular and casual) Ensure wage expenses are kept within budgeted percentages of sales as required by the Board In conjunction with the Head Chef prepare staff rosters for the House Operations ensuring that minimum staff numbers are available to provide an adequate level of service to members and other users. In conjunction with the Head Chef ensure that House staff rosters are prepared and adhered to Ensure there is good working harmony between all House staff at all times. Liaise in an open and professional manner with the Manager on all relevant matters in relation to staff. Liaise with the Manager to prepare an annual assessment of performance of all House employees Liaise with staff to resolve any problems with patrons or other staff members Ensure that staff members present themselves in a manner and dress to represent the Club as professional at all times. Implement effective corrective action as required. Prepare effective rostering of staff to ensure exceptional customer service levels at all times, whilst also ensuring that where required appropriate meal breaks are taken in accordance with the Hotel & Clubs Awards Ensure that all House staff time sheets accurately reflect the hours work and authorise accordingly each week. Human Resources Ensure that working conditions for all House employees meet Occupational Health and Safety requirements and that all staff are conversant with Fire Evacuation and Hold-Up procedures. Assist the Manager to ensure that Job Descriptions and Duty Statements for all House employees are prepared and maintained, and that staff are fully aware of their individual responsibilities. Ensure that Club policy in regard to equal opportunity and harassment are abided by. Ensure that House employees receive adequate training, including on the job training to enable them to carry out their duties effectively and efficiently. Ensure appropriate staff training in the use of dangerous goods including gas and cleaning fluids Provide periodic counselling to staff on their performance and where necessary recommend further training for those whose performance does not meet the required standard. Ensure that House employees meet the dress and hygiene standards set by the Board. Ensure that the appropriate employees are familiar with the Clubhouse security system and that the facilities are left in a secure condition after hours. Board Obligations The Operations Manager is an ex-officio member of the House and Finance Committee and his responsibilities include: Attendance at monthly House and Finance Committee meetings Achieving tasks as set by the House and Finance Committee Provide input, where appropriate, on the affairs of the Club to improve the overall outcome. Provide the House and Finance Committee with statistics and other details regarding house operations when requested

5 General Conduct At all times act in a professional, friendly, courteous and helpful at all times. Co-operate with other staff members. No alcohol to be consumed during working hours unless attending a function in an official capacity. All members of staff should be gainfully employed at all times whilst on duty. Removing alcohol or food from premises will lead to instant dismissal. Reporting for duty whilst affected by alcohol or drugs will lead to instant dismissal. Participate in and support Club training programmes. Co-operate in keeping staff amenities areas in a clean and orderly condition. Respond to proper instructions given by the Manager. Be vigilant at all times and report directly to the Manager any matters requiring attention. The above job description is agreed to be appropriate, and will remain in force until altered in writing. SIGNED: : Operations Manager : Manager Dated Dated