CHAMP Wellness. Frequently Asked Questions

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1 The CHAMP Wellness Incentive Points Program is sponsored by the City of Lawrence as part of the overall benefits you receive as an employee of the city. The program is administered by the Lawrence Memorial Hospital (LMH) WellCare Clinic. The CHAMP Wellness Incentive Points Program is composed of three tiers. The activities you complete October 1, 2012 thru September 30, 2013 will award your Health Reimbursement Account (HRA) money in January Tier 1 - Participation Requirements All participants must complete Tier 1. No HRA Money will be awarded if Tier 1 is incomplete. Tier 1 includes your: Personal Health Assessment (PHA) Labs & Biometrics First Advisor Visit Tier 2 - Non-Tobacco Declaration Completion of Tier 2 awards you $150 in HRA Money. Tier 3 - Wellness Activities Completion of Tier 3 awards you $150 in HRA Money. Participants must earn 150 points to complete Tier 3. Points are awarded based on your participation in the wellness activities listed below. Each item in the below columns corresponds with the indicated number of points. You can mix and match combinations of 5, 15, and 30 point activities. A maximum of $150 can be earned in Tier 3. Earning < 150 points = $0 HRA money; earning 150 points = $150 HRA money. Q: How do I log my activities to earn points? A: After you have logged in to your Incentive Points Program (accessed by clicking the WellCare Clinic logo at lmh.org) you can select the activities you have completed and log your date of completion. Q: What kinds of activities can I earn points for? A: All the activities you can earn points for as listed on the second and third page of this document. Q: Can I earn more than 150 points? A: Yes, but you will not receive more than $150 HRA Money. (unless you complete all 3 tiers) Find more FAQs on Page 4... Important Notes You have the potential to earn up to $300 in HRA money if you complete all three tiers. You do not have to complete Tier 2 in order to receive $150 for completion of Tier 3 (or vice versa). Before you are awarded any HRA money, you need to complete and sign a participation form. The participation form can be found on the "Program Details" tab of your Incentive Points Program account and must be returned to the Human Resources Division ( ) by December 20,

2 Complete Tier 3 Wellness Activities! Prevention & Screening Follow Up Annual Routine Physical Second Follow-Up With Advisor Complete a Mammogram as Complete a PAP Screen as Complete a Colonoscopy as Get an Annual Flu Shot Complete a Dental Check-Up Twice a Year Complete a Vision Exam as Complete a Prostate Screening as Successful Completion of a Tobacco Cessation Program Wear Seat Belt (& helmet if applicable) Take Folic Acid as Complete Nicotine Replacement Therapy Took Current Medications as Prescribed 5 points 5 points Follow-Up With Primary Care Physician (PCP) Follow-Up with PCP/Chiropractor for Neck and/ or Back Pain Management Results Incentives BMI in Healthy Triglycerides in Healthy Blood Pressure in Healthy Bad Cholesterol in Healthy BMI Triglyceride Blood Pressure 10% Imp. = 10% Imp. = 10% Imp. = Track Your Weight Exercise 1 point/pound lost Bad Cholesterol 10% Imp. = Start Tracking Your Steps Physical Activity 300,000 steps/month = 200,000 steps/month = 10 points 100,000 steps/month = 5 points 480 min. of physical activity/month = 10 points 240 min. of physical activity/month = 5 points 2

3 Complete Tier 3 Wellness Activities! You can also receive points for the following preventative wellness activities: Wellness Classes (5 pts each) Participate in Organized Events (5 pts each) Attend One Nutrition Class Attend One Healthy Cooking Class Attend CPR Certification Class Attend One Health & Wellness Seminar or Webinar Attend One Tobacco Cessation Course Attend One EAP Offered Course Condition Management (15 pts each) CIGNA Disease Management Program Participation CIGNA Lifestyle Management Program Participation 6 weeks Participation with Metabolic Research Center 6 weeks Participation with Slim 4 Life 6 weeks Participation with Jenny Craig 6 weeks Participation with Nutrisystem 6 weeks Participation with Weight Watchers 6 weeks Participation in other WellCare Clinic Program Participate in One Community Walk Event Participate in One Community Run Event Participate in One Community Bike Event One Self-Defense Class Attendance at One CHAMP Wellness Event Participate in Organized Events (15 pts each) Participation in Sports League for 6 weeks Participation in Weekly Fitness Class for at least 30 minutes/week for 6 weeks Participate in President s Fitness Challenge or 6 weeks Participate in Walk Kansas Eat a Healthy Diet (15 pts each) Daily Logging of Nutrition and Exercise for 6 Consecutive Weeks Purchase of Fresh Fruits and Vegetables on at least 15 Different Occasions Exercise Your Heart (30 pts each) 12 Consecutive Weeks of Participation in an Ongoing Fitness Program Gym Membership or Work with Personal Trainer 3x/Week for 12 Consecutive Weeks Bike to Work on Average of 2x/week for 12 Non-Consecutive Weeks 3

4 Q: What do I do if my points aren t adding correctly? A: Contact the Human Resources division at (785) Q: Can I participate in the incentive points program if I am a tobacco user? A: Yes! If you re a tobacco user, you can complete tier 1 and tier 3 of the program and earn $150 HRA money. You do not have to complete tier 2 (the non -tobacco declaration) to complete tier 3. Q: Do my points rollover to the following year? A: No, points expire at the end of the plan year. Q: How do I prove my BMI, blood pressure, triglycerides, or bad cholesterol has improved in order to receive points? A: Contact the LMH WellCare Clinic ( ) to set up an appointment with an advisor. Once your improvement has been verified by the advisor, the WellCare Clinic staff will import your points for you. Q: What do I do if I forgot my Cerner Health username or password? A: If you forgot your username, just log in using the address you used to create the account. If you forgot your password, navigate to cernerhealth.com and click on the Forgot Password? link. Q: How do I prove what I have reported is accurate? A: Employees must complete and sign a participation form certifying the points recorded were earned by performing the activities associated with each point value. Q: Do I have to pay to participate? A: There is no cost payable to the City of Lawrence to participate in the program. However, some of the activities you can receive points for may have their own individual costs. Q: Can my spouse and/or dependent participate in this program? A: No. Q: Can temporary employees, volunteers, or seasonal employees participate in this program? A: No. Q: If I am a new regular employee how do I sign up to participate in the CHAMP Wellness Incentive Points Program? A: Please contact the City of Lawrence WellCare by calling to schedule an appointment. Q: Will the information I report through the Incentive Points Program remain confidential? A: Yes! The WellCare Clinic staff are the administrators of the incentive points program. All medical and wellness staff are employees of Lawrence Memorial Hospital. All medical records are obtained and maintained by Lawrence Memorial Hospital in compliance with HIPAA. Lawrence Memorial Hospital is a medical provider and operates under strict adherence to confidentiality and privacy laws. Q: What is the time frame? A: The activities you complete October 1, 2012 thru September 30, 2013 will award you HRA money in January

5 Q: Do I have to see a certain medical provider to earn points? A: Unless specified otherwise, you can earn points for seeing both network and non-network providers. However, we recommend you visit network providers whenever possible as network providers typically cost less. One exception is that to receive points for a second follow-up visit with an advisor, you must see a LMH WellCare clinic advisor. Q: Do I need to submit proof every time I complete a wellness activity? A: To receive points for a wellness activity, you need to log that activity on your Incentive Points Program account (via lmh.org). Q: Do I need to log my activities as I complete them, or can I just log them all at the same time? A: We recommend you log your activities as you complete them to increase accuracy of the records you are submitting. Activities need to be completed and logged by September 30, Q: I have completed my PHA and biometrics, why doesn t that progress show on my Wellness Evaluation tracking bar on my dashboard? A: Your Wellness Evaluation tracking bar will only be full once you have completed all three participation requirements: PHA, labs and biometrics, and your first advisor visit. Q: How do I know if my fitness program, event, webinar, etc. qualifies to earn points? A: Please use your best judgment. If you have any specific questions or concerns about an activities validity, please contact Human Resources at (785) Q: My Wellness Evaluation activities are only worth one point. Does that mean they earn me $1? A: No - wellness evaluation activities are a requirement for participation in the incentive points program. You will not receive any HRA money if all you do is complete these. Any points that appear to be associated with these program requirements simply serve to visually illustrate on your dashboard when you have completed the requirements. Q: I already have 150 points in Tier 3, can I continue to log my activities? A: Yes and we encourage you to do so. However, the money awarded in the incentive points program is the same. Once you have obtained 150 points, the program s Tier 3 award amount is $150 regardless of amount of points in excess of 150 you log. Q: I have special health circumstances that prevent me from completing wellness activities as provided to earn 150 points. How can I participate in the program? A: We have included a variety of wellness activities such that individuals of all ages, regardless of their health situation, can easily earn 150 points. However, the WellCare Clinic staff can at any time arbitrarily award points for healthy activities based on their discretion. Please contact the WellCare Clinic staff with any concerns at (785) to arrange for an alternate medically appropriate activity. 5