Position Description Team Leader

Transcription

1 Position Description Team Leader Job Title Responsible to Responsible for Founding Purpose Vision Team Leader Program Manager Oversight of service based project work and supervision of the day-to-day operations of the transitional housing team. Distribution of workload and assurance that required staff / service performance levels are maintained. Service contract and legislative compliance. Stakeholder relationship management. This is how we know what love is: Jesus Christ laid down His life for us. So, we also ought to lay down our lives for others. (1 John 3:16) Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God. Pathways for life Our vision is to see a fairer Australia by enabling people in need to find pathways to a better life. Organizations Core Values: Compassion Integrity Respect Perseverance Celebration Organisation Mission Position Purpose Key Challenges Walking alongside those in need, we help people discover: Pathways to strong families and healthy, happy children Pathways through a successful youth Pathways away from homelessness Key Results Area Client Support Pathways for life and work ready skills Pathways to sustainable employment To support staff in the provision of welfare support, in particular the provision of services within the homelessness sector and other related service supports to clients. The ability to support staff who work with clients who are facing challenging and multiple barriers and have complex needs. Program Support

2 Staff Development Administration Work Health and Safety (WHS) A. Organization Chart (What are the key reporting relationships for the role?) Program Manager Team Leader Education Officer Youth Workers Residential Case Managers B. Job Requirement (What are the key activities for the role?) Key Result Area 1 Client Support Oversee the referral pathways for clients referring from internal and external support services and ensure that all crisis & transitional accommodation referrals are responded to in a timely manner. Ensure that staff undertake the initial registration process for clients, including the completion of all necessary paperwork and application forms. Oversee the client induction format to ensure all clients being accommodated by the service, will receive the appropriate information and supports. Oversee client voice strategies. Review and implement systems to All client referrals are responded to and clients are appropriately assessed for service support eligibility. Clients are thoroughly inducted into the service and are fully aware of their rights and responsibilities. Staff has clear understanding of supports provided for clients that meets individual needs and situation, and effective relationships are built with clients. Client feedback is supported and used to improve service delivery. Client service exit strategy meets compliance requirements in line with existing processes and procedures. page 2

3 support client voice within accommodation and education programs (where possible). Oversee the transition process and procedures for clients moving out of the service into independence or other services. Key Result Area 2 Coordinate the allocation of caseloads and clients to service staff to ensure effective distribution across the team to achieve the desired outcomes for clients. Oversee staff working rosters for existing service refuges to ensure the service provides coverage support during periods of leave. Coordinate and ensure compliance with the funding requirements and provide advice and expertise on its application. Contribute to the ongoing development and improvement of the service through involvement in strategy and continuous improvement initiatives. Develop strong internal relationships with clients and other staff to contribute to the effective functioning of the service and improved outcomes. Develop strong relationships with key external stakeholders including other service providers, community service workers, government agencies etc. to assist in the receipt of information and referral of clients. Provide advice and guidance around grant and tender development to enhance service delivery and business development. Oversee the financial budget for the accommodation and education programs, including petty cash and brokerage support. Program Support Staff is supported to manage their roles professionally and with clarity. Staff is provided with caseloads that are fair and efficient ensuring all clients are effectively assisted. Service staff has a solid understanding of the service expectations and funding requirements. Service staff is supported to achieve maximum possible outcomes from their workshops and programs. Accurate reports are kept and provided to management in a timely manner. Ongoing contribution is made to the development of the service. Service expenditure is in line with financial year budget parameters. page 3

4 Key Result Area 3 Provides contribution to staff overall development and future career plans. Facilitate the dissemination of information from / to management and other parts of the organization. Assist and support staff with further training and development to improve their ability to manage caseloads and achieve client outcomes. Conduct staff meetings and development activities for the team as required. Contribute to staff performance discussions and development planning activities as required by the Program Manager. Key Result Area 4 Maintain and oversee compliance to a range of service and site budgets to ensure adherence and effective spending. Complete a range of required administration tasks including reports and internal audit activities. Maintain adherence with all internal and external policies and procedures including contractual obligations, WHS, Privacy and EEO. Monitor and provide monthly MACSIMS data reports for Crisis, Transition and Education Programs to ensure the service funding targets and outcomes are met. Represent the service at relevant local interagency meetings and forums. Staff Support Staff is supported to perform their roles in a motivated and effective fashion, in keeping with the formal processes and procedures of Mission Australia. Staff training and development results in improved outcomes for clients. Meetings and development activities are conducted improving communication, performance and engagement. Constructive contribution is made to staff performance discussion and plans as required by the Program Manager. Administration All budgets are up to date and adhered to at all time. Brokerage expenditure is administrated in line with the management of the refuge guidelines. All admin tasks are completed accurately and on time. All internal and external policies and procedures are adhered to. All properties are maintained appropriately; Tenancy Lease, Rent (centerpay), living standard by clients. The service is represented and promoted at relevant meetings and forums. page 4

5 Communicate effectively with all housing providers. Attend relevant meetings and review service agreements with providers if required. Other tasks as requested by the Program Manager. Key Result Area 5 Mitigate the risk to all staff, visitors, and clients by demonstrating compliance with WHS requirements by engaging in consultation with staff to ensure risk management planning, incident reporting and management and safe work practices are implemented. Demonstrate due diligence by ensuring what is considered reasonably practicable under the WHS legislations is factored into all decision-making related to the health, safety and welfare of employees, volunteers and clients at Mission Australia. Be accountable for the health, safety and well-being of staff by demonstrating compliance with internal policies and procedures related to WHS and Workers Compensation. Engage in consultation with staff, elected WHS representatives or workgroups to ensure that risk management planning, incident management, and safe work practices are implemented to mitigate risk to staff, clients, volunteers and members of the public. Minimise the financial burden of workplace injury by promoting early return to work which will reduce the duration of claims and workers compensation premium costs. Work Health & Safety (WHS) Staff are supported to perform to their roles in a safe manner, and able to identify risks associated with relevant tasks Minimization of workers compensation claims and premium costs by improved Return to Work (RTW) outcomes and reduced duration of claims. Key health and safety performance metrics are achieved including a reduction in the Lost Time Injury Frequency Rate (LTIFR) page 5

6 C. Purpose and Values Requirements Core Area Responsibility Purpose and Values Actively support Mission Australia s purpose and values; Positively and constructively represent our organisation to external contacts at all opportunities; Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times; Operate in line with Mission Australia policies and practices (EG: financial, HR, etc.); Maintain a safe working environment for yourself and others in the workplace; Ensure required health and safety actions are completed as required; Participate in learning and development programs about workplace health and safety; Follow procedures to assist Mission Australia in reducing illness and injury including early reporting of incidents/illness and injuries; Promote and work within Mission Australia's client service delivery principles, ethics, policies and practice standards; Actively support Mission Australia s Reconciliation Action Plan. D. Recruitment information Competencies Client Support Values Alignment Organisational awareness page 6

7 Experience and Qualifications At least 3yrs in Community Services with leadership experience or a similar role Senior First Aid Certificate Current driver s license; senior first aid certificate or willingness to gain it is expected. Satisfactory criminal record check and Working with Children Check. E. Approval Manager s Name: Ludmila Klianev Approval Date: 4 th October 2017 page 7