Job Description. Anti- Social Behaviour Officers (Neighbourhoods) Operations (Environment) Grahame Park Office Operations Manager (Neighbourhoods)

Transcription

1 Job Description Position Department/ Location Reports to Salary Staffing responsibilities Anti- Social Behaviour Officers (Neighbourhoods) Operations (Environment) Grahame Park Office Operations Manager (Neighbourhoods) None Overall context and purpose of the role Responsible for delivering excellent Anti-Social Behaviour (ASB) services to our customers by providing services to the highest possible standards and ensuring that operational performance remains high and improves. Responsible for managing a case load of ASB cases up to and including taking legal action whilst taking a victim centred approach To participate in the management and development of community safety work and contribute towards to delivery of Barnet Homes objectives Main duties and responsibilities To undertake a victim vulnerability assessments for all cases of ASB, ensuring that vulnerable residents are identified and have appropriate support in place To effectively manage low level ASB cases to bring a quick resolution to disputes To effectively manage and prepare serious cases of ASB for legal action. In particular, to ensure that cases have been fully investigated, are clear, coherent and that well detailed witness statements have been provided and the appropriate legal action has been recommended. To liaise with the Police, Council and other community safety agencies, to deliver multi agency interventions to resolve ASB To represent Barnet Homes and act as a professional witness in Court and where necessary provide instructions to Barnet Homes legal representative during Court hearings To contribute to the development and management of the service in respect of anti-social behaviour and Community Safety work and to maintain and develop policies and procedures in line with legislation and to keep up to date with regulations, guidance and legislation in relation to anti-social behaviour and community safety work To provide training and briefings on best practice in ASB to the neighbourhood team and other colleagues in the group, ensuring that service standards are understood and maintained

2 To support and work with resident groups to help them influence and develop community safety in their neighbourhoods Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc. To ensure that Safeguarding is observed whilst carrying out your duties. To provide periodic reports which may include basic statistical information. To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy. To be able to work alone; visiting residents in their home while observing the organisations lone working procedures. To investigate and resolve complaints in accordance with the Organisation s policies and procedures General Obligations Performance management Ensure that performance targets are met and a culture of performance management, customer care, value for money and resident / service users empowerment is embedded across the Group Flexibility Work with a degree of flexibility required to perform work not specifically referred to above although falling within the scope of the post at the appropriate grade. Health and Safety All employees have a legal duty to ensure the health and safety of people at work and members of the public in premises or sites controlled by The Barnet Group in accordance with safety legislation and The Barnet Group safety policy. The Barnet Group s commitment Deliver The Barnet Group s commitment to equality of opportunity both in the provision of services and as an employer. Promote equality in the work place and in the services The Barnet Group delivers. Demonstrate commitment to a culture of safeguarding children, young people

3 and vulnerable adults Person Specifications Job title Anti-Social Behaviour Officer Education, Qualifications, Memberships Driving licence and access to a vehicle Excellent numeracy and literacy Experience Experience of dealing with the public Experience of taking enforcement action in relation to ASB and resolving conflict situations. Experience of dealing with a diverse range of customers, including handling difficult and challenging enquiries Experience of preparing witness statements, legal documents, case reports and attending court Experience of establishing effective external and internal working relationships Experience of using IT systems to include Outlook, Windows, CRM, to intermediate level Experience of working within a pressurised environment requiring a high standard of service delivery within tight timescales. Working with vulnerable people

4 Working in a service delivery sector Competent working knowledge of relevant housing and ASB legislation including experience in applying and maintaining an up to date knowledge of legislation Skills and Knowledge Excellent written and verbal communication skills Excellent Customer Focus skills The ability to work on own initiative, under pressure whilst managing competing priorities Good organisational skills Ability to work as part of a team as well as being self-motivated and able to work on your own initiative. Ability to develop effective working relationships with team members, across the organisation and with key agencies. Ability to work innovatively, developing good practice and new solutions to effect improvements to the service. Basic knowledge of relevant Health & Safety legislation and practises Understanding of Safeguarding within a social housing environment Value Behavior Indicators Inspiring Trust Being Proud Being open and honest Doing the right thing Walking the talk Taking a stand Talking positively about The Barnet Group Supporting The Barnet Group Championing The Barnet Group Putting the Group first

5 Responding to Individuals One Team, One Outcome Taking Ownership Engaging with empathy Taking a flexible approach Changing ways of working Creating a responsive organisation Working well with others Working across teams Building partnerships and relationships internally and externally Building a unified approach to delivering outcomes across Barnet Focusing on doing a good job Creating our own measures of excellence Seeking out challenging assignments Taking the lead