ICT MANAGER (Re-advertisment)

Transcription

1 ICT MANAGER (Re-advertisment) Location: [Africa] [Lesotho] Town/City: Mohale's Hoek Category: Information Technology Job Type: Fixed term, Full-time ICT MANAGER SWALESSA; RE -ADVERTISEMENT Todays Date September 12, 2016 Title IT Manager SWALESSA Reporting to Regional IT Director Department WV IT Location Lesotho or Swaziland or South Africa (Only staff within SWALESSA National Offices are

2 eligible to apply for this role) For P & C Use Only Hay Job Id Hay Grade: 16 Date job Evaluated: August 2013 (Previous) FLSA Classification: Exempt Section I JOB DESCRIPTION PURPOSE OF POSITION Describe the purpose of this position and how this position contributes to achieving department objectives. (Describe the contribution this position makes to the management and performance of others). The IT Manager II roleis responsible for supporting and maintaining global IT processes and standards within their Hub. Individuals in this role manage services provided to two or more field office locations within a region. Individuals within the IT leadership job familyhave responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the companys strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

3 IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization. To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of clients business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others. MAJOR RESPONSIBILITIES List statements describing the final results of this position and method of accomplishments, and how results/performance are reviewed and measured. Begin with the most important accountabilities. % Time Major Activities End Results Expected LEADERSHIP:

4 Responsible for developing and communicating the IT operating plan Provides input into the IT strategy to enable the regional strategy Actively contributes to the Hub leadership team Provides input to the regional leadership team IT operating plan developed and communicated Regional IT strategy set Healthy business relationships with business partners developed and business needs understood. IT initiatives developed and managed according to business strategy STAKEHOLDER ENGAGEMENT: Responsible for managing key stakeholder relationships Responsible for documenting customer requirements and taking them through the demand management process Responsible for measuring and reporting on customer satisfaction Healthy business relationships with business partners developed and business needs understood Effective communication with staff and clients

5 Customer satisfaction levels understood STANDARDS AND POLICIES: Provides input into the development of standards, policies and processes Responsible for implementing standards, policies and processes Relevant standards, policies and processes are developed and implemented IT OPERATIONS: Accountable for the delivery of IT services in the Hub according to service level expectations Responsible for ensuring service management processes are understood and followed Accountable for managing the IT asset inventory Accountable for implementation of the IT operating plan IT services in the Hub are delivered effectively and efficiently in line with service level agreements Service management processes are understood and followed IT asset inventory is accurate

6 IT operating plan implemented CUSTOMER SERVICE: Responsible for service desk queue management Accountable for the provision of customer support Accountable for providing support for global and local applications according to existing processes and SLA Responsible for the management of customer expectations throughout the service life cycle Tickets managed effectively and efficiently in line with SLAs Customer support meets expectations BUDGET: Accountable for developing and managing IT budget IT budgets developedoperating within budget VENDOR MANAGEMENT: Responsible for contract management Identifies contract performance problems

7 Responsible for engaging and paying vendors Vendor engagement, contracts and payments effectively managed PEOPLE MANAGEMENT: Promotes the spiritual development of staff Meets regularly with team to gather work statuses. Discusses work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information, ideas, and technology flow freely across teams. Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention. Identifies the roles, skills and knowledge required to achieve goals. Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

8 Responsible for IT workforce deployment activities. Regular devotions and prayer occurring Regular team meetings occurring and work statuses gatheredwork progress and obstacles discussedguidance, advice, encouragement and constructive feedback providedfree flow of work, information, ideas and technology across teamsmeasurable individual and team objectives established which align with business and organizational goalsperformance documented and assessments completed accurately and on timeperformance of associates is recognizedorganizational practices implemented for staffing, EEO, diversity, performance management, development, reward and recognition and retention Roles, skills and knowledge necessary to achieve goals identifiedstaff members have necessary resources, skills and support needed to support work initiatives within assigned function or Center of CompetenceIT workforce deployment is effective and efficient KNOWLEDGE, SKILLS AND ABILITIES List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner. Minimum Education, Training and Experience Requirements to Qualify for the Position: List academic, technical skillsor other knowledgerequired as a minimum qualification for this position. 1. Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 2. Requires experience in supervising and building relationships with people at a variety of levels.

9 Powered by TCPDF ( List additional work experiencerequired as a minimum qualification for this position. 1. Typically has 5 to 7years of relevant IT and business work experience. 2. Requires demonstrated ability to launch and deliver a single IT project on time and within budget. 3. Willingness and ability to travel domestically and internationally, as necessary. Preferred Skills, Knowledge and Experience: List academic, technical skills or other knowledgepreferred for this position. 1. List additional work experiencepreferred for this position. 1. License, registration, or certification required to perform this position: 1.