GUILD CARE JOB DESCRIPTION

Transcription

1 GUILD CARE JOB DESCRIPTION Job Title Unit Responsible To Responsible For Hours of Work Salary Operations Director Community Services Head Office Chief Executive Domiciliary Care Services, Health and Wellbeing Services, Ashdown Centre, Carers Support Service 35 per week, normally Monday Friday As agreed by the Board of Trustees Job Purpose 1. To lead and develop Guild Care s community based services as integrated components of the social care market in Worthing Adur and Arun. 2. To ensure Guild Care is central to the strategic development and delivery of community based services in liaison with statutory commissioners of services and other local partners. 3. To lead the development of outcome-based, personalised and innovative services which promote independence. 4. To contribute to the strategic management of the organisation through membership of the Senior Management Team. 5. To represent Guild Care professionally and positively with the public and our external stakeholders including tendering for services. Main Duties Service Development and Provision 1. To ensure that services are delivered to the highest possible standards, meeting our contractual and service level agreement requirements and achieving positive feedback from service users, regulators and commissioners. 2. To ensure that all community services develop appropriate links with other Guild Care services and local networks. Operations Director - Community Services.docPage 1 of 5 1/10/2011

2 3. To position Guild Care as a central partner in the development of community based services locally, in particular linking with Local Authority and Health partners and the Health and Wellbeing Partnership Board and with strategic Carers Development meetings in the County 4. To supervise and develop service managers in line with Guild Care requirements and to develop competencies which support the achievement of a positive management culture. 5. To work imaginatively and creatively in seeking to continuously improve the quality of services, involving users, carers and relatives wherever possible. 6. To keep abreast of the legal, regulatory and good practice developments within the sector, ensuring that these standards translate into Guild Care practice at the earliest opportunity. Resources 1. To work with the Finance Director to ensure that all community services have realistic budgets and achieve their targets for income and expenditure. 2. To ensure that all services are delivering high quality services in a cost effective and efficient manner through the regular review of structure, process and procedure. 3. To be responsible for the development of care related policies that meet our legal, regulatory and health and safety obligations. 4. To take a lead role in ensuring community services are financially sustainable, tendering for service opportunities with the sector or applying for grants that enhance both the services provided by Guild Care and the income Guild Care generates from them. Strategic Management and Partnerships 1. To attend meetings of the Board of Trustees, Board Sub Committees and other meetings with Trustees, write reports, make presentations, and lead discussions as required. 2. To make a positive and constructive contribution to the work of the Senior Management Team, attending meetings, writing and presenting reports and working with colleagues as required. 3. To develop and maintain positive and constructive relationships with colleagues in the statutory, independent and voluntary sectors. Operations Director - Community Services.docPage 2 of 5 1/10/2011

3 4. To take a lead role in representing the organisation at independent sector forums and with our statutory partners ensuring that both the sector and Guild Care s needs are understood at local and county level. Health and Safety As an employee of Guild Care you have a responsibility under the Health and Safety at Work Act 1974 to: a) Take reasonable care of yourself and others at work b) Cooperate with Guild Care to ensure that the laws relating to Health and Safety are not broken c) Report any problems or concerns about Health and Safety to the manager of the area in which you are working. Equal Opportunities Guild Care is committed to anti-discriminatory polices and practices and it is essential that the post holder is willing to make a positive contribution to their promotion and implementation. Confidentiality The post holder is required to observe strict and complete confidentiality regarding information obtained during the course of his/her duties. Scope of Job Description This job description reflects the immediate requirements and responsibilities of the post. It is not an exhaustive list of the duties but provides a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantial changes will be carried out in consultation with the post holder. Signature Name Date Operations Director - Community Services.docPage 3 of 5 1/10/2011

4 GUILD CARE PERSON SPECIFICATION Job Title Unit Responsible To Responsible For Hours of Work Operations Director Community Services Head Office Chief Executive Domiciliary Care Services, Health and Wellbeing Services, Ashdown Centre, Carers Support Service 35 per week, normally Monday Friday COMPETENCIES Excellent communication skills; written, verbal and presentation Works as a team member on own initiative and in partnership Strong leadership, support and staff development skills Good strategic management and analytical skills Good understanding of statutory commissioning framework and ability to form positive relationships with statutory partners Personal credibility and gravitas and able to command the respect of professional colleague Excellent budget management and development skills Focuses on delivering a good quality customer / person-centred service for service users and carers, in line with legislative, regulatory and Guild Care standards Has a supportive / approachable / listening style, involving staff in decision-making and providing guidance where needed. Gives positive feedback Essential or Assessment Addresses problems (including performance issues) constructively and makes appropriate decisions Implements policies and procedures (including Operations Director - Community Services.docPage 4 of 5 1/10/2011

5 health and safety) in an effective manner Actively promotes fairness, diversity and equal opportunities EPERIENCE / KNOWLEDGE Essential or Assessment Significant operational management experience of a range of care services, including working with older people Significant experience of managing and developing Community based services Knowledge of regulatory framework for care services Evidence of contribution to service quality systems based on a personalisation and promoting independence Experience of working in partnership with other organisations and representing an organisation externally Ability to work at senior management team level and experience of working strategically both internally and externally Senior management experience in an organisation with a diverse range of services Voluntary sector experience EDUCATION / QUALIFICATIONS Essential or The post holder must be able to provide a satisfactory criminal Records Bureau Check Car driver and owner Social work degree or nursing qualification Business management qualification Relevant professional qualifications Assessment Operations Director - Community Services.docPage 5 of 5 1/10/2011