LOCAL CONDITIONS ex SWITZERLAND from 01/01/2018

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1 LOCAL CONDITIONS ex SWITZERLAND frm 01/01/2018 The present Lcal Cnditins apply t all sales f air carg transprtatin departing frm Switzerland, including services incidental theret, by r n behalf f Air France Carg and/r KLM Carg (cllectively referred t as Carriers ). These Lcal Cnditins specify the bking cnditins and peratinal specificities which apply t the abve-mentined sales. It is reminded that transprtatin is gverned by the Carriers General Cnditins f Carriage which are available at any Carriers lcal Custmer Service ffice r at Lcal Cnditins may be mdified at any time. We advise yu t check regularly fr updates in particular befre any new bking. All bkings fr air carg transprtatin are subject t the Lcal Cnditins effective at the time f bking and imply their full and entire acceptance by the shipper r its representing agent (hereinafter referred t as Custmer ). 1. RATES VALIDITY - All in Rates : All-inclusive transprtatin rates based n the bking infrmatin, excluding ancillary services and any applicable taxes, levies, fees and ther charges. Rates may be adjusted in the event f any change f the bking details. - All in Rates are based n vlume rati 1:6 - All rates and ther charges are charged accrding t the date f issue f the Air Waybill. - It is cmpulsry t indicate n the AWB green cpy the spt/ad hc reference number given when bking. Eventual CCA requests will nt be accepted if the spt/ad hc reference number is missing n the AWB green cpy. - AWB rigin is leading fr which ther charges are applied. Please check next t Switzerland ther charges mentined in this dcument, als the Dutch- and French ther charges published with a cmplete verview n: - Variatin HUM (Ashes and Cffin) will fllw Variatin Safe1 pricing. In case destinatin pricing is nt available please cntact ur Custmer Service fr a tailr-made slutin. 2. BOOKING CONDITIONS - All shipments must be bked in advance accrding t the cnditins belw unless therwise agreed and cnfirmed in writing by the Carriers. - Carriers may refuse t carry a shipment if n prir bking has been made r if infrmatin prvided at bking is nt in accrdance with the shipment tendered t Carriers. - All in Rates and capacity qutatins are based n infrmatin prvided at the time f bking and may be adjusted in case f any change made by the Custmer. In such event, additinal fees and specific cnditins (which can be cnsulted with the Carriers) may apply. - Custmers must update bkings via Custmer Service as sn as underlying shipment details are mdified, in particular regarding the weight, vlume r cmmdity type. - Bkings shuld be made either nline, by , telephne r fax using the cntact details shwn belw and indicate the air waybill number, the exact weight, vlume and prduct type as well as, if applicable, any specific agreement reference: Custmer Service and bking platfrm cntacts E-bking via mycarg CPS/EDI (Air France Carg/KLM Carg nly) address custmerservice.ch@afklmpcarg.cm Telephne number Ex Eurpe shipments are accepted n a prepaid basis nly. Fr shipments ex ther cuntries, cntact Carriers Custmer Service fr any useful infrmatin n pssible cllect shipments and applicable cllect charges. - Depending n cmmdity/prduct, additinal specific requirements/limitatins might be applicable. Please check with ur lcal Custmer Service ffice. - Depending n the destinatin, type and size f the carg, cntractual cnditins (e.g. Part Charter Agreement) and specific limitatins may apply. Any related infrmatin can be btained frm Carriers lcal Custmer Service ffice. Lcal Cnditins 01/01/2018 1

2 3. ACCEPTANCE POLICY Shipments must be tendered t the Carriers "READY FOR CARRIAGE", in accrdance with IATA reslutins and by the latest acceptance time (referred t as LAT ) shwn belw. Specific guidelines may apply per prduct which may be cnsulted at Carriers lcal Custmer Service ffices. Origin & Airline Prduct LAT* n FLIGHTS t CDG & AMS Day LAT* n TRUCKS t CDG & AMS Day BSL AF BSL KL All Prducts 1) 2) 3 hurs befre STD 3) All Prducts 1) 2) N/A N/A BRN AF All Prducts 1) 2) N/A N/A 12H GVA AF GVA KL All Prducts 1) 2) 1,5 hurs befre STD 3) 5) All Prducts 1) 2) 1,5 hurs befre STD 3) 5) 2,5 2,5 ZRH AF ZRH KL All Prducts 2) All Prducts 2) 1,5 hurs befre STD 3) 1,5 hurs befre STD 3) 16H30 4) 11H00 6) 17H30 4) 21H30** Abve times are referred t as LAT (Last Acceptance Time) * STD: Scheduled Time f Departure **the day befre 1) DGR/ICE Carg must be delivered 1 hur befre LAT 2) Please cnsult CSO ffice t knw if Prduct is available frm yur Origin 3) LAT fr the first flight leaving in the mrning, ex all rigins is the evening befre 4) DGR/ICE Carg must be delivered at clck. 5) DGR/ICE fr X-ray must be delivered 2 hurs befre LAT 6) DGR/ICE Carg must be delivered at clck 4. NO SHOW, CANCELLATION AND BOOKING DISCREPANCY FEES T imprve and maximize peratinal perfrmance, Custmers are required t tender shipments in accrdance with the bking and t keep the Carrier infrmed at all times f the latest relevant bking infrmatin. The fllwing fees will apply in case f majr changes t the latest available bking: N shw fee* (Fr shipments that are nt delivered befre the LAT) 35% f the ttal All-in Rate accrding t bking r 0,35 CHF per kil f the shipment weight whichever is higher * Fr deliveries after the LAT, Carriers will d their utmst t restre riginal frwarding plan. Additinal csts incurred will be inviced t the Custmer at cst. Any missed cnnectins due t the late tendering f a shipment will be subject t this n shw fee. Lcal Cnditins 01/01/2018 2

3 Bkings abve 2 tns r 10 m3 and under 10 tns r 60 m3 Cancellatin fees* (Fr cancellatins within 24 hurs f the LAT) 15% f the ttal All-in Rate accrding t bking r 0,25 CHF per kil f the shipment weight whichever is higher Bkings f 10 tns r 60 m3 r mre 25% f the ttal All-in Rate accrding t bking r 0,30 CHF per kil f the shipment weight whichever is higher *Bking updates within 24 hurs befre LAT, fr shipments abve 2 tns r 10 m3 and invlving mre than 25% decrease in chargeable weight will be subject t cancellatin fees mentined abve fr shipments abve 2 tns r 10m3. Bking discrepancy fees* (If significant discrepancy between chargeable weight at bking versus chargeable weight at acceptance) Lw shw fr bkings abve 2 tns r 17 m3 If mre than 30 % reductin in chargeable weight as bked: 50% f the difference between the ttal All-in Rate quted at the time f bking and the ttal All-in Rate calculated at acceptance f the shipment r 0.35 CHF per kil f the shipment, whichever is higher. Shipment may be carried n anther flight fr flight ptimizatin reasns at discretin f Carriers. Lw shw fr bkings abve 10 tns r 60 m3 r If mre than 20 % reductin in chargeable weight as bked: mre 50% f the difference between the ttal All-in Rate at the time f bking and the ttal All-in Rate calculated at acceptance f the shipment r 0.35 CHF per kil, whichever is higher. Shipment may be carried n anther flight fr flight ptimizatin reasns at discretin f Carriers. High shw fr bkings abve 17 m3 If vlume at acceptance is higher than bked, the All-in Rate f the shipment may be adjusted. Shipment may be carried n anther flight due t capacity limitatins. N ad-hc fees will apply. Shipment bked as pre-build unit but delivered befre LAT as lse carg 0.15 CHF per kil (chargeable weight). Shipment may be carried n anther flight due t handling limitatins (MO) In case f disputes cncerning the abve-mentined fees recrded by Carriers, the burden f prf in supprting a ptential errr f calculatin lies with the Custmer. 5. OTHER CHARGES The cmmdity type, handling and delivery f gds may give rise t ther imprt/exprt charges which can be btained frm yur lcal Custmer Service ffice. As a curtesy, please see belw an verview fr all exprt charges details ex Switzerland: - Administrative CCA fee: CHF per shipment (DH) fr any amendment n AWB. POD fee: CHF per shipment (DJ) - Dangerus Gds DGR Nrmal (RA): charge fr which a DGR declaratin check is required 110 CHF per AWB Special Handling Cdes: RBI, RBM, REX, RCX, RGX, RXB, RXC, RXD, RXE, RXG, RXS, RNG, RCL, RFG, RFL, RFS, RSC, RFW, ROX, ROP, RPB, RIS, RCM, RMD, RLM, RLI, RSB, RRY, RRW, RPG, DGD, CAO r Prduct labels: Variatin DGR, Variatin DGR CAO r Variatin DGR PLUS DGR Light (RA): charge fr Dangerus gds fr which n DGR declaratin check is required 35 CHF per AWB Special Handling Cdes: ICE*, REQ, RDS, ELI, ELM, MAG, RRE. *Dry Ice is t be cnsidered as DGR Light. Lcal Cnditins 01/01/2018 3

4 - Unsecure Carg Charges Fr Unsecure carg delivered yu will be inviced by AF-KL Carg CHF per actual kg with a minimum f CHF and a maximum f CHF per AWB (SC) - Other Charges AAMS The cmplete list f destinatins requiring AAMS Cmpliance are available n this link: - In case f FHL2 transmissin f HAWBs data: 3.50 CHF / FHL (HAWB) (CG) In case f Air France-KLM Carg manual trasmissin f HAWBs data: CHF / HAWB (CC) N charge in case f direct transmissin f HAWBs data frm third party filler. - Variatin SAFE 1 - Air France Handling fee (Other charge cde VA)* - Applicable: exprt/transit/via Paris (CDG, ORY) AIR FRANCE* Chargeable Weight per MAWB CHF per MAWB 0-99 KG KG KG KG KLM Handling fee (Other charge cde VA)* applicable as per fllwing chart: KLM all destinatins* *except Africa, French Caribbean and Indian Ocean Chargeable Weight per MAWB CHF per MAWB CHF per MAWB 0-99 KG abve r equal 100 KG Variatin ART WITNESS KLM nly (WA) 188 CHF per shipment t be applied when ART shipment is frm r transferred via ur HUB SPL KL nly and guided by the custmer n this request - Variatin LIVE (AFKL) Charges fr live animal shipments: CHF / AWB (LA) Additinal kennel acceptance charge applicable ex ZRH nly: 140CHF per shipment (LA). In case a same day cnnectin cannt be made and vernight stay in ZRH is requested strage charges (per 24 hurs r part theref) apply: CHF per kennel r piece (LA). Fr ther Live Animals shipments, please cntact ur Custmer Service. - Variatin LIVE KLM ONLY SPL related csts per LIVE peratins: CHF / AWB (LE) - Variatin FASHION (UE) Secured cntainers fr hanging garments: CHF / AWB - T1 Emissin ex-wrks pick up (CH) CHF per shipment - Imprt tax fr shipments t Nigeria and NDJ Nigeria: 5 NGN / kg n grss weight. The ttal amunt t be cnverted in CHF, based n weekly exchange rate, and expsed n MAWB (GT). NDJ 0.16 CHF / kg n grss weight (GT) Lcal Cnditins 01/01/2018 4

5 - Shipments t Caracas: Handling - Security Fees and Gvernment Tax Handling and Security fees fr Shipments t Caracas (CCS): 0.05 CHF/KG n chargeable weight t be expsed in AWB (MP). Gvernment Tax as per June 8 th 2015: 0.09 USD / KG n actual weight. The ttal amunt is t be cnverted in CHF based n weekly exchange rate and expsed in AWB (GT). - Ghana Aviatin Safety charges An Aviatin Safety Charge f USD 0.02 per actual Kg is t be applied fr all Ghana inbund carg n, as frm December 1 st The ttal amunt is t be cnverted in CHF based n weekly exchange rate and expsed in AWB (GT). - Argentina Custms Regulatins All carg with an Argentinian destinatin must reprt n all MAWBs r HAWBs (in case f cnslidatin) the fllwing infrmatin: - CUIT number f the cnsignee must be clearly identified in "handling Infrmatin " segment f the MAWBs r HAWBs - HCC number (Harmnized Cmmdity Cde - minimum f 6 numerical characters) r HS cde must be clearly identified in the "nature and quantity gds" segment f the MAWBs r HAWBs Fr shipments with final destinatin MONTEVIDEO (MVD), SANTIAGO CHILE (SCL), QUITO (UIO), transiting thrugh Buens Aires, nly the HCC r HS cde is mandatry. At the same time a fee f CHF per shipment fr nn-cmpliance f abve requirements will be applicable. - Turkey Custms Regulatins All carg with a turkey destinatin must reprt n MAWBs f HAWBs (in case f cnslidatin) the fllwing infrmatin: - Cnsignee Tax Nr. in Cnsignee sectin - HTS Cde f prduct in Nature and Quantity sectin. - Blue Crwn Other Charge applicable in case f tailr-made requested service (MT). Rate per shipment quted n ad hc basis by Custmer Service. Lcal Cnditins 01/01/2018 5

6 - Variatin FRESH1 / PHARMA ACTIVE - PASSIVE (MV) AIR FRANCE Carg and KLM Carg specificity: Active and Passive slutin s rental fee (see table here belw) are included t Fresh1/Pharma Active-Passive ALL IN cntainer cst. Still additinal services may be separately charged as per belw details. RKN - T2 RKN e1 C-Safe RAP - T2 RAP - e2 Daily rate* CHF CHF CHF CHF CHF 5 days min rental* CHF CHF CHF CHF CHF Pivt weight 755 kg 755 kg 755 kg 1700 kg 1700 kg Damage waiver (ptinal) NA CHF CHF NA CHF Active Opticler RKN RAP Daily rate* CHF CHF 5 days min rental* CHF CHF Tare weight cntainer (kg) Chargeable weight cntainer (kg) VA-Q-tec VA-Q-tec VA-Q-tec VA-Q-tec Passive Twin EU XL USC Daily rate* CHF CHF CHF days min rental* CHF CHF - - Tare weight cntainer (kg) Chargeable weight cntainer (kg) * Additinal fees: DGR fees, re-icing, batteries, express rder, cancellatin rder, change rder. Express Order Fee per cntainer Cancellatin Fee per cntainer Change Order Fee per bking Planned re-icing Fee Planned batteries changes fee Order placed 3 days r less prir t start f use CHF Cancellatin placed 3 days r less prir t start f use CHF Changes t the Order 3 days r less (Calendar days) prir t planned start f use CHF fr all cntainers except C-safe (165CHF/bking) 2.80 CHF/KG 10 KG min. per re-icing CHF DGR Fee See AF-KL fficial rates (mentined at page 3) Fr qutatins and fr mre infrmatin, please cntact yur lcal Sales Manager r the ISM Pharma Lcal Cnditins 01/01/2018 6

7 - Operatinal prcedure transbrder fee Prt Gentil-POG via Libreville-LVB (Gabn) 6. INVOICING AND PAYMENT Invices are issued n the basis f the bking infrmatin, the air waybill, its electrnic equivalent and adjustments made at acceptance in the event f discrepancies between the shipment details at bking and thse at acceptance. Carriers invices will be handled via CASS r ther available industry payment facilities agreed with the Custmer. In case CASS is nt available, the Custmer can pen an accunt lcally by entering int a specific cntractual agreement with the Carriers. If the Custmer wishes t dispute any inviced amunt, it shall ntify the Carriers immediately and in any event within six (6) mnths f the invice date. If Custmer des nt ntify Carriers f a dispute within such time perid, the invice shall be deemed accepted. Fees will be inviced by update f cnditins as per applicable air waybill r n a separate invice. 7. ULD PIVOT WEIGHTS AS PER IATA STANDARD: - LDC (cntainer) 717 kg vlume: 4.3 m 3 - LDP (lwer deck) 1667 kg vlume: 10 m 3 - Pallet Wingut (OHG lwer deck): 1750 kg vlume: 10.5 m 3 - MDP (main deck) 3000 kg vlume: 18 m 3 Air France Carg and KLM are the carg divisins f respectively Sciété Air France and KLM Ryal Dutch Airlines. Sciété Air France, jint stck cmpany rganized and existing under the laws f France, registered with Registre du Cmmerce et des Sciétés f Bbigny under n , whse head ffice is at 45 rue de Paris Rissy CDG Cedex, France. KLM Ryal Dutch Airlines, a limited liability cmpany rganised and existing under the laws f The Netherlands, having its head ffice at Amsterdamseweg 55, 1182GP Amstelveen, The Netherlands. All rates prvided by Carriers t Custmer including market rates, price qutes and negtiated rates (tgether AFKL Rates ) are cnfidential and the prperty f AFKL. AFKL Rates shall nt be disclsed t any third party withut AFKL s prir written cnsent. Carriers may make available AFKL Rates via third party price cmparisn tls. Lcal Cnditins 01/01/2018 7

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