Privacy Notice. Read more. What information do we collect from you?

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1 Privacy Ntice Fisher German is the trading name f Fisher German LLP. We are a limited liability partnership f chartered surveyrs, rural prperty cnsultants and land agents. We are cmmitted t prtecting and respecting yur privacy. This plicy sets ut the basis n which any persnal data we cllect will be prcessed by us. Please read this Privacy Ntice carefully t understand ur views and practices and yur rights regarding yur persnal data. By visiting (ur website), yur persnal infrmatin will be prcessed as described in this plicy. Read mre Fr the purpse f data prtectin legislatin, the data cntrller is Fisher German LLP, 40 High Street, Market Harbrugh, Leicestershire LE16 7NX. What infrmatin d we cllect frm yu? Why d we cllect this infrmatin? Hw lng d we keep hld f yur infrmatin? Wh might we share yur infrmatin with? Hw is yur data stred and kept secure? What are yur rights? Cmplaints Cntact us Changes t this Privacy Ntice Ckies What infrmatin d we cllect frm yu? We will cllect and prcess the fllwing data abut yu: Infrmatin yu give us. This is infrmatin abut yu that yu give us by filling in frms physically r n ur website; r by crrespnding with us by phne, r therwise. The infrmatin yu give us may include yur name, address, address and phne number, financial infrmatin and bank accunt verificatin infrmatin. Additinally, we may cllect the fllwing, if apprpriate: ccupatin tenancy infrmatin where we are acting as agent n behalf f the Landlrd wh is the Data Cntrller land wnership infrmatin auctin attendance infrmatin infrmatin relating t prperty transactins any ther infrmatin yu prvide t us Infrmatin we cllect frm yur use f ur website. With regards t each f yur visits t ur website, we will autmatically cllect the fllwing infrmatin: technical infrmatin, such as the internet prtcl (IP) address used t cnnect yur device t the internet whereabuts yu cnnected t ur service yur internet service prvider (ISP) the type f device yu are using t access ur service UNCONTROLLED DOCUMENT WHEN PRINTED 1 COG /V3 Last revisin date:

2 Infrmatin we cllect thrughut ur relatinship. This is infrmatin relating t nging tenancies such as rent payment infrmatin, cnduct infrmatin and changes in financial infrmatin. Infrmatin we cllect when yu call us. If yu call us, we will autmatically cllect the phne number used t make the call. Infrmatin we receive frm ther surces. We are als wrking clsely with ther rganisatins wh prvide us with yur persnal details (including, fr example, estate management agents and mailing list prviders). We will als carry ut searches with third parties wh prvide us with infrmatin relating t prperty transactins, such as the Land Registry. Ggle Analytics We use this t understand hw Fisher German s internet site is being used in rder t imprve the user experience. Yur user data is all annymus. Yu can find ut mre abut Ggle s psitin n privacy relating t its analytics service at Prviding us with yur details nline. This is infrmatin yu may chse t prvide us with using the Update yur details page n ur website. It includes yur name, address, telephne number, address and preferences fr receiving s frm us. Please let us knw if this infrmatin changes s we can keep ur recrds up t date. Why d we cllect this infrmatin? We prcess yur persnal infrmatin fr the fllwing reasns: Pursuant t a cntract in rder t: prcess infrmatin at yur request t take steps t enter int a cntract; prvide yu with ur prducts and services; prcess payments; maintain business and service cntinuity; send cmmunicatins relating t the services we are prviding s that yu receive the infrmatin yu need fr these services t wrk. These may be sent by r pst r, if the circumstances require it, we may cntact yu by phne. These will include ntificatins abut changes t ur service. On the basis f cnsent: where we rely n yur cnsent fr prcessing this will be brught t yur attentin when the infrmatin is cllected frm yu; we will nly cntact yu with direct marketing cmmunicatins if yu cnsent t us ding s and yu have the right t withdraw cnsent at any time. See the What are yur rights? sectin belw fr infrmatin. In ur legitimate interests f prviding the best service and imprving and grwing ur business we will prcess infrmatin: t prvide yu with a persnalised service; t imprve ur prducts and service; t understand ur client base and its preferences; t understand the effectiveness f ur marketing; t prvide marketing material; UNCONTROLLED DOCUMENT WHEN PRINTED 2 COG /V3 Last revisin date:

3 t maintain a list f apprved third party cntractrs; t advise yu f prperties we have fr sale r let; t keep ur website and systems safe and secure; t defend against r exercise legal claims and investigate cmplaints; in the clud; and t respnd t yur requests. T cmply with legal requirements relating t: the prvisin f prducts and services; data prtectin; health and safety; anti-mney laundering; fraud investigatins; right t rent immigratin checks; financial transactins reprtable t HMRC; assisting law enfrcement; and any ther legal bligatins placed n us frm time t time. Hw lng d we keep hld f yur infrmatin? We will keep yur infrmatin fr as lng as is necessary fr the purpse it was cllected. Except as set ut belw, we will usually keep infrmatin abut yu fr a maximum f 15 years after the end f ur relatinship with yu unless: bligatins t ur regulatrs require therwise; we require the data in relatin t such a claim; fr legal reasns; we are required t remve such data frm ur recrds. This perid has been selected as it is in line with the Ryal Institutin f Chartered Surveyrs (RICS) suggested retentin perid. Where the infrmatin we cllect frm yu relates t a ptential purchase f a prperty fr which we are acting as agent we will usually keep yur infrmatin fr a maximum f 2 years frm the last recrded pint f cntact. Where the infrmatin we cllect frm yu relates t a ptential ccupatin f a prperty fr which we are acting as agent we will usually keep yur infrmatin fr a maximum f 2 years frm the least recrded pint f cntact. Wh might we share yur infrmatin with? Yu agree that, fr the purpses set ut in the Why d we cllect this infrmatin? sectin set ut abve, we have the right t share yur persnal infrmatin with: Selected third parties, sme f whm we appint t prvide services, including: business partners, subsidiaries, third party suppliers and sub-cntractrs fr the perfrmance f any cntract we enter int with yu analytics and search engine prviders that assist us in the imprvement and ptimisatin f ur website custmer survey prviders in rder t receive feedback and imprve ur services UNCONTROLLED DOCUMENT WHEN PRINTED 3 COG /V3 Last revisin date:

4 tradesman and service suppliers t carry ut wrk required pursuant t a cntract with yu any member f ur grup, which means ur subsidiaries. Additinally, we will disclse yur persnal infrmatin t the relevant third party: In the event that we sell r buy any business r assets, in which case we will disclse yur persnal data t the prspective buyer r seller f such business r assets. If we are acquired by a third party, in which case, persnal data held by us abut ur custmers will be ne f the transferred assets. If we are under a duty t disclse r share yur persnal data in rder t cmply with any legal bligatin, r in rder t enfrce r apply ur terms f use and ther agreements; r t prtect the rights, prperty r safety f ur custmers, ur regulatr r thers. This includes exchanging infrmatin with ther cmpanies and rganisatins fr the purpses f fraud prtectin, preventin f mney laundering and credit risk reductin. Hw is yur data stred and kept secure? At Fisher German, we make yur safety and security ur tp pririty and we are cmmitted t prtecting yur persnal and financial infrmatin. All infrmatin kept by us is stred n ur secure servers. We may transfer yur data utside the Eurpean Ecnmic Area (EEA). We will nly d s if adequate prtectin measures are in place in cmpliance with data prtectin legislatin. We use the fllwing prtectin measures: transferring t EU Cmmissin-apprved cuntries using EU Cmmissin-apprved mdel cntractual clauses requiring cmpanies that we transfer data t in the USA t be signed up t certificatin eg Privacy Shield Once we have received yur infrmatin, we will use strict prcedures and security features t try t prevent unauthrised access. Fr any mre infrmatin please cntact us at dataprtectin@fishergerman.c.uk. What are yur rights? Where the prcessing f yur persnal data is based n cnsent, yu can withdraw that cnsent at any time. Yu have the rights set ut belw. Yu can exercise these rights at any time by cntacting the Data Prtectin Officer at Fisher German LLP, 40 High Street, Market Harbrugh, Leicestershire LE16 7NX r ing us at dataprtectin@fishergerman.c.uk. Yu have the right: t ask us nt t prcess yur persnal data fr marketing purpses. We will infrm yu (befre cllecting yur data) if we intend t use yur data fr such purpses r if we intend t disclse yur infrmatin t any third party fr such purpses; T ask us nt t prcess yur persnal data where it is prcessed n the basis f legitimate interests prvided that there are n cmpelling reasns fr that prcessing; T ask us nt t prcess yur persnal data fr scientific r histrical research purpses, where relevant, unless the prcessing is necessary in the public interest. t request frm us access t persnal infrmatin held abut yu; UNCONTROLLED DOCUMENT WHEN PRINTED 4 COG /V3 Last revisin date:

5 t ask fr the infrmatin we hld abut yu t be rectified if it is inaccurate r incmplete; t ask fr data t be erased, prvided that: the persnal data is n lnger necessary fr the purpses fr which it was cllected yu withdraw cnsent (if the legal basis fr prcessing is cnsent) yu exercise yur right t bject, set ut belw, and there are n verriding legitimate grunds fr prcessing the data is unlawfully prcessed the data needs t be erased t cmply with a legal bligatin the data is children s data and was cllected in relatin t infrmatin sciety services t ask fr the prcessing f that infrmatin t be restricted if: the accuracy f that data is cntested the prcessing is unlawful the persnal data is n lnger necessary fr the purpses fr which it was cllected yu exercise yur right t bject (pending verificatin f whether there are legitimate grunds fr prcessing); t ask fr data prtability if the prcessing is carried ut by autmated means and the legal basis fr prcessing is cnsent r cntract. Cmplaints Shuld yu have any issues, cncerns r prblems in relatin t yur data, r wish t ntify us f data which is inaccurate, please let us knw by cntacting us using the cntact details belw. In the event that yu are nt satisfied with ur prcessing f yur persnal data, yu have the right t ldge a cmplaint with the relevant supervisry authrity, which is the Infrmatin Cmmissiner s Office (ICO) in the UK, at any time. The ICO s cntact details are available at Cntact us Our Data Prtectin Officer (DPO) is Miss G C Phillipsn. If yu have any queries, cmplaints r requests please cntact the Data Prtectin Officer, Fisher German LLP, 40 High Street, Market Harbrugh, Leicestershire LE16 7NX r dataprtectin@fishergerman.c.uk. Changes t this Privacy Ntice This Privacy Ntice may be updated frm time t time. Please check frequently t see any updates r changes. UNCONTROLLED DOCUMENT WHEN PRINTED 5 COG /V3 Last revisin date:

6 Ckies We use ckies and similar technlgy t distinguish yu frm ther users f ur site. This helps us t prvide yu with a gd experience when yu use ur site and als allws us t imprve ur site. We use the fllwing ckies fr the fllwing purpses: Strictly necessary ckies. These are ckies that are required fr the peratin f ur website. They include, fr example, ckies that enable yu t lg int secure areas f ur website. Analytical/perfrmance ckies. They allw us t recgnise and cunt the number f visitrs and t see hw visitrs mve arund ur website when they are using it. This helps us t imprve the way ur website wrks, fr example, by ensuring that users are finding what they are lking fr easily. Functinality ckies. These are used t recgnise yu when yu return t ur website. This enables us t persnalise ur cntent fr yu and remember yur preferences. Targeting ckies. These ckies recrd yur visit t ur website, the pages yu have visited and the links yu have fllwed. We will use this infrmatin t make ur website mre relevant t yur interests. Yu can find mre infrmatin abut the individual ckies we use fllwing the launch f ur new website. Yu can blck ckies by activating the setting n yur brwser that allws yu t refuse the setting f all r sme ckies. Hwever, if yu use yur brwser settings t blck all ckies (including essential ckies) yu may nt be able t access all r parts f ur site. UNCONTROLLED DOCUMENT WHEN PRINTED 6 COG /V3 Last revisin date: