MAIS Hospitality Suite

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Candice Glenn
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1 MAIS Hospitality Suite A wide range of scalable and modular solutions for an effective hotel management Modular Applications & Information Systems for Hospitality Industry

MAIS Highlights A one-stop shop for a wide range of hospitality applications and services Fair pricing and proven value for your money Open minded consultancy for the hospitality technology

2 MAIS Highlights A one-stop shop for a wide range of hospitality applications and services Fair pricing and proven value for your money Open minded consultancy for the hospitality technology eco-system Streamline procedures by automating workflows in the hospitality industry Increasing guest satisfaction through controlled and monitored guest services Best-in-class reporting and statistics Focused to balance process efficiency, occupancy rates and profitability Of the shelf, standardised, modular software Development to tailor the solution to your specific business needs We take a partnership approach with our customers so you're never on your own

MAIS Hospitality Product Range Hotel Property Property Management System Online booking & Channel Management System Leisure Management System Patient Management System

3 MAIS Hospitality Product Range Hotel Property Property Management System Online booking & Channel Management System Leisure Management System Patient Management System Banquet & Event Management System Restaurant Management System Guest Loyalty Management System Service Tracking Hospitality Middleware Mobile App for Runners Internet HotSpot System

4 Competitive advantage MAIS Hospitality solutions are designed from the effective hospitality management standpoint. (Best business practice and knowledge built-in products). Complete integration of different hotel departments with dynamic two-way communication/ interaction between module programs, such as package reservations, guest profile, guest history, guest loyalty status, wellness, banquet, F&B. enabling comprehensive & centralised hotel business management Numerous powerful product features. Fully integrated hospitality solution "Fidelity, high level of integration (comprehensive interface options). Highest standards of performance, reliability & security.

5 Property Management System Fidelity PMS is a full featured Hotel Property Management Solution for single or multiple hotel properties. Highly integrated with more than 300 hotel subsystems (accounting systems, doorlocking, video systems, energy management, gds/ids interface, rate management, ) Fully configurable, modular and scalable system which is tailored for various aspects of hotel property management (front office, F&B, wellness, banquet, online booking, guest loyalty,..)

6 Property Management System Used by independent hotels, hotel chains, hotel resorts, spa and health resorts, conference and wellness hotels. Effective support for hotel business management covering sales office with allotments, reservations office, cashier, housekeeping, reporting, back office, etc.

7 PMS Highlights Powerful hotel resort feature Supporting unlimited room types, rate packages. Multicurrency accounting system Enabling multilingual use of your hotel staff (In one installation one user can use the system in English, the other user can use in Chinese) No down-time night audit Database-supported report design Fast access to data via in-context business intelligence. Powerful reporting capability, and much more

8 MAIS Hospitality Strength FLEXIBILITY Feature flexibility Fidelity database and development technology allows features to adapt to each country s government requirements including pricing adoption. User-definability Fidelity user-definability enables the system to be customized to any hotel environment and size (user-definable fields, reports, language, night audit, ) Deployment flexibility On-premise deployment or SaaS deplyoment Scalability & Modularity Easy upgrade to multi-property or adding new modules as your business grows (wellness, banquet, )

9 Walk-in guests book online for a better price or last available room? Break free from... Create your own price policy & have a complete control over your room rates on all sales channels - break free from your dependance on third-parties Enable last available room sale in real-time break free from keeping additional rooms for possible bookings Sell on multiple online channels whilst using one tool to manage your inventory - break free from administration & distribution costs Work with real-time availability display, synchronized data & availability break free from costly overbooking

MCM Online Booking booking engine & multi channel management system Connect with the leading distribution channels & enable online bookings on your own website.

10 MCM Online Booking booking engine & multi channel management system Connect with the leading distribution channels & enable online bookings on your own website. Sell on multiple online channels but manage them from one place. Single live inventory & instant synchronization across channels. Enables last available room sale in real-time with no risk of overbooking Make your complete booking options available online, for example child rates or special banquet / wellness packages. Accept bookings 24/7 from multiple channels directly to your PMS system.

11 Channel Management System With Channel Manager Interface you can automatically send your availabilities and prices directly to the Channel Manager and, because this is a two-way interface, import bookings from internet booking engines like booking.com directly into Fidelity PMS Connect your rentable units to more than 30 internet booking engines & global distribution systems.

12 Banquet & Event Management System incl. web booking engine for event planners Booking management Event space scheduling Planning & capacity optimization Labor scheduling (work order) & Task management Real time task monitoring system Human resource management Equipment & inventory management Event registration management Online event registration Customer relationship management Accommodation management Attendee registration tracking PMS integration and data interfaces Customizable reporting

13 Leisure & Wellness Management System Supporting unique needs of spa resort property Create & manage complex stays & vacation packages! One guest profile that serves both Fidelity Property Management and Fidelity Leisure. Create & sell numerous packages and offers online, combining hotel services with wellness services or on-site activities. Online bookings are made and transferred automatically in real time to Fidelity PMS and Fidelity Leisure with an order of specific activity included in the package to be carried out. With PAY-TV integration, your resort guests are, during their stay, noted on every scheduled on-site activity or spa treatment on TV screen in their hotel room.

Patient Management System Supporting unique needs of health-medical resort property Simplified management of demanding process of patient's treatment or rehabilitation and medical service accounting.

14 Patient Management System Supporting unique needs of health-medical resort property Simplified management of demanding process of patient's treatment or rehabilitation and medical service accounting. Manage records with complete details of patient's treatment along with treatment scheduling (physiotherapy treatment, acupuncture, etc.) Enable better work organisation: occupancy rate & staff planning, accelerated communication among departments and employees. With Fidelity PMS integration, the solution provides effective accommodation management of your patients/clients.

Restaurant Management System developed specially for hotel/resort restaurants, cafeteria, luxury dining Cash operations with integrated stock management (verification of stocks at any moment,

15 Restaurant Management System developed specially for hotel/resort restaurants, cafeteria, luxury dining Cash operations with integrated stock management (verification of stocks at any moment, evaluations of stock according to various methods, ) A wide variety of touch-screen terminals & handheld wireless terminals Different cash-pos terminals with a wide variety of peripheral devices Thoughtfully developed system of interfaces for the integration of different software packages (PMS, wellness, banquet, medical, loyalty)

16 Loyalty Management System dynamic real-time loyalty & promotion at every point of sale strategies for points-based and guest recognition-based programs acquiring important guest information & their buying habits - it includes mechanisms to incorporate powerful incentives and reward features that motivate and reward loyal guests (bonuses, double points, rewards). loyalty system open to connect with other partner programs, outside the company, enabling inter-branch connections, for example managing loyalty cards on a destination basis

Service Tracking Intelligent, guest-focused service tracking solution for hotels Improve information processing Improve planning and control Enhance work processes & eliminating mundane tasks Guest

17 Service Tracking Intelligent, guest-focused service tracking solution for hotels Improve information processing Improve planning and control Enhance work processes & eliminating mundane tasks Guest profiling VIP guests enjoy faster response Reduce costs (predominantly labor costs and specific jobs such as e.g. night auditing) As a result and part of Your Hotel Green Initiative Service TRacking solution helpsto consume less time, energy and labor resources.

18 Hospitality Middleware Intelligent communication solution HSC Connect HSC Connect is used between PBX and the front office system. Check-in/check-out with class-of-service changeover Entry of name for caller identification Determining call costs Wake-up service entry Room status entry Use of the minibar Receiving a message (Message Waiting lamp) Do-not-disturb Administering virtual directory Numbers.

Mobile App for Runners Runners Android & ios application HSC Mobile Easy-to-use application Create and manage requests, access guest data and other information Easy to use for Mobile Service staff /

19 Mobile App for Runners Runners Android & ios application HSC Mobile Easy-to-use application Create and manage requests, access guest data and other information Easy to use for Mobile Service staff / Guest Service Center staff / System requires hardly any training Features: Rapid Response (Guest Request management), Complaints, Housekeeping (Real time Room status, status update with PMS Interface, Minibar posting), Management (Guest List, Guest details, Room Statistics)

20 Internet HotSpot System Internet Access for Guests Provide more efficient and flexible Internet Access to your guests with your own Internet Hotspot..

21 What do you gain from MAIS Hospitality Solutions? Succesful & prosper hotel business over the long term Diferentiation from competition establish a high level of service for increasingly demanding guests, increase of guest loyalty Help in making crucial management decisions anticipating leisure demand and hotel occupancy patterns (yield management) Higher business turnover/profit Increase sales, lower your costs Integrated online booking, channel management system better use of your resources for the benefit of the guest and cost reduction Completely integrated system enabling centralised hotel management system

Contact us MAIS Systems GmbH Feichtmayrstr. 25 80992 München, Germany Tel.

22 Contact us MAIS Systems GmbH Feichtmayrstr München, Germany Tel.: Fax.: management@mais-systems.de

FIDELITY Hotel Management System OVERVIEW & SOFTWARE FEATURES

FIDELITY Hotel Management System OVERVIEW & SOFTWARE FEATURES 2 Fidelity Hotel Management System from MAiS Comprehensive Hospitality Solution for Your Business Success KEY FEATURES: Fidelity Hotel Management