protel PMS, CRM solutions for hotel management
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1 protel PMS, CRM solutions for hotel management Matej Cvikl, MC sistemi d.o.o. Powered by : Representative & support offices in Adria region :
2 Protel PMS, leader in customer satisfaction in Europe protel is German software solution for hotel management (PMS) more than hotels in 80+ countries are using protel Adopted for local markets in Balcan countries Increasing market share in major EU countries Integrated with other IT systems : worldwide & local solutions such as iptv, F&B, PBX, BMS, ERP, OTA & GDS booking chanels Independent market research of German market: protel = No.1 software for hotel management in category: Customer satisfaction 97% hotels, using protel, are (very) satisfied with it protel has the highest score in functionality
3 Protel PMS, market leader in Germany, Switzerland, EU? Datanyze: Top 10 Technologies: Hotel PMS market: Germany protel protel protel Source: Datanyze
4 Why is protel a reliable partner for you? international team with 25+ years of experience in IT support for hospitality Extensive knowledge in hotel management supporting future IT trends in hospitality Local support and localisation Our primary goal is satisfied customer! Client base: over 150 hotels are using protel in Adriatic area
5 Reference customers: protel PMS worldwide
6 Protel references in Slovenia, Croatia, Serbia, 10 hotels 32 hotels 10 hotels 4 hotels
7 protel, software modules Mobile CRM tools Online Bookings CRS Front Office Conference & Banqueting Sales & Marketing SQL Server
8 PMS solutions of NEW Generation Full integration of PMS with sales & marketing + operational & analytical software tools: SOFTWARE SOLUTIONS PMS - NEW GENERATION Online (OTA&GDS) SALES Revenue Management HEALTH treatment Connection with 3rd party sw solutions CRM tools WELLNESS & SPA Integration with best SPA sw on the market Business Intelligence Front & Back Office PMS ACCOUNTING Integration with best ERP s on the market F & B Integration with best F&B sw on the market Sales & Congress House Keeping & Maintenance HRM Integration with payroll & timeattendance
9 PMS solutions of NEW Generation
10 Protel Front Office best operational tools for sales Rate code management Per room category Per season, weekend Per company, TA, special guest Rate availability Length of stay / min.stay Occupancy levels Early / Late booking Cancellation codes and conditions Working with individual reservations Working with group reservations, group master accounts Use of market/source/come/hear codes for marketing analysis
11 Why is protel a must-have sales & marketing tool? Internet reservations BWI interface to BW CRS Web booking Engine 2way Link to IDS, GDS Guest correspondence via , SMS, mobile dev. Protel Messenger / automated /sms sending Protel Voyager / mobile web portal for hotel guests Protel Maling Expert / marketing tool Excellent sales support & CRM tool Protel Sales & Marketing Integration to Revenue Mangement tools (Ideas, RateGain, RateManager, AvailPRO)
12 On-line internet reservation systems are reality protel WBE Internet reservations on hotel own web site Best functionality, perfect integration with protel PMS IDS interface 2way communication room availability, pricing Guest reservation, guest data Connected directly to more than 50 OTA systems and via chanel managers to 300+ OTA s and GDS s Interface to CRS systems ( BW CRS Interface ) 2way connection Available for protel SPE & protel AIR - cloud system (2015)
13 Integration of online sales & protel FO Data flow of new reservations coming into the PMS system; 2way management Booking.com HRS Expedia 300+ chanels CHANEL MANAGER Protel IDS interface : direct 2 way exchange of data Reservation entry: Booking engine Reservation entry FO RECEPTION Reservation entry: BO SALES
14 protel guest journey overview of protel CRM tools Your guest. Your message. Your value. Incorporate mobile solutions for guest in all phases: Before reservation Before check-in In hotel After check-out After reservation Protel Messenger Protel Voyager
15 protel mobile solution on smartphone protel voyager solution for special guests web service connected to your protel SPE/MPE Suitable for all mobile devices / any resolution The good for hotel: Offer to guest more than expected Information about hotel news, offers Inclrease sales possibility The good for guest: Good impression about hotel Information at fingertips Update guest data himself View special offers Self check-in, out
16 protel solution for CRM protel Messenger protel Messenger automated /sms sending to guests or employees Send the right message to the right guest at the right time Use or SMS Set triggers for messages, such as: 2 days after departure / thank you note 1 dan before arrival / wellcome message Bithday message Set up the system directly from protel with no mistakes
17 CRM solution for any hotel protel Maling Expert protel mailing expert direct marketing activities from PMS integrated mailing system Selection of target - guest selection on criteria: Select all guests who were our guests in the past 4 years for NY, spent more than 900 /person, are golf players, from England or Germany,... System is aware of mass mailing limitations and can send s with time delays Create marketing campains & track activities
18 CRM solution for bigger hotels protel Sales & Marketing Sales & Marketing software module : plan track follow-up analyse sales activities per guest per sales employees
19 FO solution for bigger conference hotels protel Conference & Banquet Conference & Banqueting software module : plan track follow charge analyse conference and banquet activities as integral part of your PMS operations
20 protel mobile sulutions for hotel manager protel for ipad / protel for Android Works as "native ios / Android app, connected to your protel database ; Works in hotel or on the way! reservations, guest correspondence Room plan, room type plan Check availability and pricing View guest data Online reporting on the way Online guest checkin
21 protel mobile sulutions for housekeeping protel Housekeeping Works as "native ios / Android app, connected to your protel database Best companion of housekeeping staff Room cleaning plan per employee See all info of a room & guest Change status of room instantly Enter maintenance work order Enter lost & found objects Attach photo of room detail
22 Our Mission is to answer every day to this question : What can we do together with you to improve your operating results? Representative & support offices in Croatia, Slovenia, Serbia :
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