e-services in Municipal Cloud

Transcription

1 e-services in Municipal Cloud My Municipal Cloud The CRM Phase Vinod Vyas, President Dr. Louis Shallal, Associate June 1, 2012

2 Introductions Vinod Vyas 25+ years as Entrepreneur & Senior Executive Dr. Louis Shallal 30+ years as Director/CIO in Ontario Municipal Sector

3 Municipal Technology Journey* *Based on Gartner 4 phases for organizational journeys Transformation Increasing Business Value Presence -Information Brochures Interaction 0 -Basic Search -Linked Sites Transaction - E-Commerce - Customer Self-Service Most Municipal Government s & Agencies -CRM -Advanced Personalization Increasing Application Cost

4 IBM version Most Municipal Governments & Agencies

5 Issues facing Municipal IT Funding Customer Relationship Management and /7/365 support PDA & Mobile Devices Assets Refresh and Replacement Policies and Standards Document Management Security Privacy Benchmarking and Performance metrics ERP investment and Software proliferation Data Centre Growth DRP and BCP Web Services / SOA / new technology Enterprise Architecture HR issues: union, recruitment, etc. Alignment with Business

6 Why the Clouds for a Municipality? Operational Effectiveness: Provide services in a more cost effective way and integrate information to support critical decisions: Provide comprehensive view of citizens and businesses Manage cases, Service Requests and workloads Integrate Government Initiatives : Improve the constituents experience of government services by integrating programs and systems across departments and levels of government: Collect, transform and analyze data from multiple applications

7 Drivers for the Cloud Solution Cost Effectiveness Security Compliance Integration with Social media Real time Analytics Self Service 360 viewof Constituents

8 Municipal Portal MyMunicipality.com Web Services Case Mgmt. By-Laws & Operations Social Collaboration and Feeds Documents & Forms Architecture MyMunicipal Cloud App Work Order Mgmt. Solutions Constituents & Businesses Reports & Dashboards Household Integration Layer ERP CLASS Amanda Hansen Token Database HTML SOAP Relay Crypt/ Decrypt WS Mobile Gateway Ciphercloud Gateway Intranet Staff Portal Administrator Enterprise Users Mobile Users Remote Users

9 Data Residency is no more a concern Governance, Regulatory compliance and Transparency are well covered as your most sensitive data never leaves the enterprise. You retain control of the data itself and its encryption keys.

10 Social Enterprise MyMunicipal Cloud Blogs Community Sites Social Media info are public. Municipality decides how to use them. Collaboration among Municipal employees Listen to and engage with your constituents and businesses Involve and Market to your community

11 360 view of Constituents MyMunicipal Cloud

12 Case Management MyMunicipal Cloud Multiple channels such as Web, , Self Service Portal and Customer portal to manage constituent cases with feature rich application.

13 MyMunicipal Cloud By-Laws and Operational Processes A single repository to provide all By-Laws and operation processes which can be easily and quickly accessed and searched based on key words and tags. Offers rich statistics such as ratings and most viewed.

14 Docs and Forms Repository MyMunicipal Cloud A powerful repository to host documents and forms. You can organize, share, search, and manage content within your municipality. Content can include all file types, from traditional business documents such as Microsoft PowerPoint presentations to audio files, video files, Web pages, and Google docs.

15 MyMunicipal Cloud Work Orders The solution will link and in the future, Integrate with your public works legacy applications to process work orders

16 MyMunicipal Cloud Integration with Microsoft Office Microsoft outlook is seamlessly integrated with the application and allows two way synchronization for contacts, tasks and calendar events.

17 Reports and Dashboards MyMunicipal Cloud Powerful suite of analytics tools to help you view and analyze your data. Tools include Reports, Dashboards, Folders and Analytic snapshots which can be easily created and managed by municipal employees.

18 MyMunicipal Cloud -Core Capabilities Includes best practices and creative new enhancements Based on SOA architecture Highly configurable and flexible to meet unique requirements of each municipality Out of box Social Media capabilities to serve your constituents Rich and real-time Analytics Highly secure and scalable Seamless integration with Microsoft Outlook and Google Mail

19 Partho Value Proposition We are delivering Cloud based Municipal CRM solution Partho Technologies focus & Niche is on Government / public sector We have expert resources with deep public sector experience We provide superior value for money for the municipality We are building it with Municipal expertise

20 Thank You -Contact Us Vinod Vyas (416) Dr. Louis Shallal (226)