Corporate Profile. The leading value-added distributor of advanced convergence solutions. Westcon Group. Westcon Convergence

Transcription

1 Corporate Brochure

2 Corporate Profile Westcon Group Westcon Group is a global distributor of advanced networking and communications convergence products, with headquarters in New York. Since commencing operations in 1985, Westcon Group has gained recognition as one of the most reputable and reliable distributors of technology products and solutions. The leading value-added distributor of advanced convergence solutions Westcon Group s successful business model is based on aligning operations with the key business drivers of vendor and reseller partners. Ultimately the success is a clear reflection of the consistently high quality of service Westcon Group delivers in: ÌÌ Products and Technologies ÌÌ Training ÌÌ Financing ÌÌ Professional Services ÌÌ Marketing ÌÌ Warehousing and Logistics is the leading value-added distributor of converged solutions providing the highest levels of services, support programme, training and tools needed to make our resellers more profitable and more competitive in their chosen market. Reseller Support Westcon is dedicated to supporting its resellers businesses, and we aim to make working with us an enjoyable and profitable experience. With extensive experience of supporting multiple reseller channels, we know that the key to this is to invest heavily in highly-skilled staff, and a comprehensive range of services and market leading products. Vendor Partners prides itself on partnering with the leading Convergence vendors. Our go to market strategy, delivered through a highly experienced and skilled team, enables us to deliver complex Convergence solutions. We play an integral part in our vendor s go-to-market strategy, helping develop and execute their channel strategies and ensuring our customers get the highest levels of support. Please find further information on some of leading Convergence vendors later in this brochure.

3 is the leading value-added distributor of converged solutions providing the highest levels of services, support programmes, training and tools needed to make our resellers more profitable and more competitive in their chosen market. The team at provides support through every aspect of the sales Our success is built on providing exceptional service to our resellers and the vendors we partner with. cycle, offering dedicated account management, marketing and a wide range of pre and post sales training and support. With a consultative approach the team is dedicated to helping you develop compelling solutions and grow your business. Our ConvergencePoint programme, provides a wealth of online sales, marketing and support resources to help our resellers evaluate and maximise their market opportunities and deliver truly converged solutions to their customers. We believe at we have the right strategy for success. Our success is ultimately built on your success.

4 How supports its resellers Westcon is dedicated to supporting its resellers businesses, and we aim to make working with us an enjoyable and profitable experience. With extensive experience of supporting multiple reseller channels, we know that the key to this is to invest heavily in highly-skilled staff, a comprehensive range of services and market leading products. We invest in a comprehensive range of services Account Management A dedicated account manager ensures that our resellers have access to the full range of support and development resources that the Westcon partnership offers: ÌÌ Experience and knowledge to help grow your business ÌÌ Complete commercial ownership ÌÌ Regular product, pricing and promotion updates ÌÌ Business development support Training Westcon Academy offers a comprehensive training portfolio with a range of sales, pre and post-sales training courses. ÌÌ Exclusive solution sales training delivered by leading industry experts ÌÌ Comprehensive, hands-on technical training ÌÌ Book online at the Westcon Academy site ÌÌ Bespoke training courses and workshops Customer Operations With a strong focus on customer service, Westcon provides comprehensive operational support. Our customer operations team offers the following: ÌÌ Efficient logistics ÌÌ Order processing and fulfilment ÌÌ E-Commerce ÌÌ Query resolution Pre-Sales Support Our highly experienced team of pre-sales offer a wealth of knowledge and expertise in the following areas: ÌÌ Advice and consultancy ÌÌ Full support during the bidding process ÌÌ System design validation ÌÌ Support and advice for complex and multi-vendor solutions ÌÌ Full system configuration and pricing ÌÌ Customer presentations and solution demonstrations Professional Services The Professional Services team has extensive experience in implementing and supporting our convergence solutions. Our services include: ÌÌ Solution pre-staging ÌÌ System installation and commissioning ÌÌ Technical Support ÌÌ Maintenance ÌÌ VoIP network readiness testing ÌÌ Project Management

5 Industry unique programmes ConvergencePoint Our exclusive ConvergencePoint programme offers innovative convergence solutions and advanced reseller support services to help develop competitive advantage, profitable business and truly converged solutions. These include: ÌÌ Multi-vendor resources and services ÌÌ Extensive collateral ÌÌ Sales and marketing tools ÌÌ Promotions and incentives ÌÌ Access to events Marketing Our compelling market leading programmes are designed to help you develop your own skills and expertise and to develop your convergence business: ÌÌ Dedicated vendor product management ÌÌ Channel marketing support ÌÌ Comprehensive demand generation initiatives ÌÌ Marketing design and customisation service ÌÌ Regular product forums & road shows withwestcon The exclusive new onboarding programme from Westcon designed to help simplify the onboarding process and reduce onboarding costs enabling you get to revenue with Westcon and your chosen vendor as quickly as possible. withwestcon offers a simple step by step process to becoming a Westcon Reseller and Vendor Accredited Partner with access to a unique range of special offers. To gain access to ConvergencePoint visit:

6 Logistics and Customer Services Logistics is committed to making sure orders are delivered when and where they are needed. That s why we offer unrivalled logistics support capabilities and processes to handle local and multi-national rollouts. Unrivalled logistics support Westcon s advanced fulfilment services minimise our resellers investment: ÌÌ Inventory Significant UK and global stock holdings ÌÌ Consignment Bespoke facilities to reduce reseller stock holding ÌÌ White labelling Branded or un-branded service ÌÌ Delivery Next day UK delivery for stocked items and delivery to 124 countries worldwide ÌÌ Advance parts replacement service Customer Service With a strong focus on customer service, Westcon provides comprehensive operational support. Our experienced Customer Operations Team manages issue resolution, simplify and add flexibility to complex procurement processes. We add flexibility to complex procurement processes. ÌÌ Vendor aligned order processing teams ÌÌ Dedicated points of contact ÌÌ Rapid query resolution ÌÌ E-Commerce tools ÌÌ Vendor support services ÌÌ Software activation

7 The team behind your team What We Offer? can help to make your business more profitable by providing extensive and flexible professional services that are designed to compliment rather than compete with your business. We Offer a Range of Channel Focused Services: ÌÌ Planning, audits and surveys ÌÌ Pre-staging ÌÌ Installation and commissioning ÌÌ Specialist professional services ÌÌ Maintenance, support and technical helpdesks ÌÌ Remote assistance Key Benefits Include: ÌÌ 400+ year of experience ÌÌ Over 45 dedicated specialists ÌÌ Nationwide 24/7/365 coverage ÌÌ Direct vendor relationships ÌÌ Non-competitive - channel focused ÌÌ Bespoke solutions ÌÌ White labelled services Highly Skilled Experts Our engineers are fully trained, qualified and accredited to the highest level. With highly competitive day rates and nationwide coverage, our professional services can help you extend your geographic reach and go to market with new products without developing internal skills. Outstanding Capabilities The capabilities of our Professional Services can add significant value to your business by enabling you to sale more advanced, complex solutions. Our professional services gives you access to: ÌÌ Microsoft certified engineers ÌÌ Cisco certified engineers ÌÌ Avaya, Nortel and Polycom certified engineers ÌÌ IP telephony and network convergence specialists New Revenue Opportunities By using Westcon Professional Services, your business can start selling new vendor solutions without the need to invest time and money developing in-house technical skills. This can give you a competitive advantage by enabling you to: ÌÌ Be first to market with new solutions ÌÌ On-board new vendors to your portfolio ÌÌ Improve revenue opportunities with greater number of solutions ÌÌ Provide end to end solutions

8 Global Headquarters United Kingdom France Sweden Tarrytown, New York, USA Tel: Fax: North America Tarrytown, New York, USA South Africa Johannesburg Brazil Rio De Janeiro Australia Canberra India Bangalore Indonesia Jakarta UAE Dubai Slough Burgess Hill Slough Cirencester Germany Mönchengladbach Unterschleißheim +49 (0) Berlin +49 (0) Netherlands Houten Houten Courbevoie Courbevoie Courbevoie Belgium Vilvoorde Vilvoorde Vilvoorde Italy Milano Milano Malmö Denmark Copenhagen Norway Oslo Finland Helsinki Spain Madrid Czech Republic Praha Greece Athens gr.convergencepoint.westcon.com Copyright 2010 Westcon, a Westcon Group, Inc. company. All Rights Reserved. WESTCON is a trademark of Westcon Group, Inc.