Joint Industry EDI/B2B Survey. March 2010

Transcription

1 Joint Industry EDI/B2B Survey March 2010

2 Respondent role in the organization What is your role in the organization? Senior most IT decision maker (CIO, VP-IT) 48% Application Development Executive 27% Enterprise Architecture Executive 11% Dir/Mgr of App Dev 10% Enterprise Architect (Dir/Mgr) 4% 2 Entire contents 2009 Forrester Research, Inc. All rights reserved.

3 Annual revenue What is the annual revenue of your enterprise? More than $5 billion 8% $2.5 - $5 billion 15% $1 - $2.49 billion 17% $250 - $999 million 41% $100 - $249 million 17% Government or Non-profit 3% 3 Entire contents 2009 Forrester Research, Inc. All rights reserved.

4 Geographic location Where is your organization headquartered? US 97 China Germany UK France Australia India Totals North America = 100 EMEA = 99 Asia/Pac = 101 Japan 11 Singapore 5 Canada 3 Italy 1 4 Entire contents 2009 Forrester Research, Inc. All rights reserved.

5 Sector What sector are you in? Government, 6% Healthcare, 8% Utilities (including Telecom), 9% Manufacturing, 38% Transportation/Logistic s, 10% Retail/Wholesale, 12% Financial Services/Insurance, 18% 5 Entire contents 2009 Forrester Research, Inc. All rights reserved.

6 Percentage of EDI/B2B capable trading partners by size What percentage of your trading partners are you able to exchange EDI/B2B documents with? 19% % Enterprise 7% SMB 61-80% 18% 29% 41-60% 37% 42% Less than 40% 23% 25% 6 Entire contents 2009 Forrester Research, Inc. All rights reserved.

7 Size of trading partner community How many trading partners does your enterprise exchange EDI/B2B documents with? More than 5,000 14% 1,000-4,999 19% % % % Less than 50 4% Don't Know 2% 7 Entire contents 2009 Forrester Research, Inc. All rights reserved.

8 Monthly volume of EDI/B2B documents How many EDI/B2B documents do you exchange with trading partners on a monthly basis? More than 100,000 10% 70,000-99,999 2% 40,000-69,999 8% 25,000-39,999 10% 15,000-24,999 14% 5,000-14,999 22% 2,000-4, ,999 12% 13% % Less than 100 1% Don't Know 5% 8 Entire contents 2009 Forrester Research, Inc. All rights reserved.

9 Most widely used data formats What percentage of your B2B traffic uses the following formats? None/Don't know 1-40% % Spreadsheets or other text documents 5% 53% 42% EDI (X12, EDIFACT, etc.) 9% 50% 41% Industry standard XML (PIDX, CIDX, ACORD, etc.) 11% 53% 36% Financial (ACH, SWIFT, FIX) 13% 52% 35% Flat Files 16% 51% 33% Proprietary XML 15% 60% 25% Rosettanet PIPs 27% 52% 21% 9 Entire contents 2009 Forrester Research, Inc. All rights reserved.

10 Most widely used transport options What percentage of your B2B traffic uses the following transport options? None/Don't know 1-40% % FTP direct to partners 12% 50% 38% Managed File Transfer 13% 54% 33% FTP to/from VAN 16% 54% 30% AS1/AS2 direct 18% 55% 27% AS1/AS2 via VAN 18% 58% 24% ebms 31% 46% 23% RNIF 34% 45% 21% 10 Entire contents 2009 Forrester Research, Inc. All rights reserved.

11 Geographic distribution of trading partners Please indicate an estimated percentage of your total B2B transactions that take place with trading partners in the following regions. None/Don't know 1-40% % Europe 9% 47% 44% North America 11% 48% 41% Asia/Pac 13% 55% 32% South America 32% 55% 13% 11 Entire contents 2009 Forrester Research, Inc. All rights reserved.

12 Transport approach What approach does your enterprise use for the transport of EDI/B2B documents? Hybrid 48% Managed Services (outsourcing) 28% Software Only 15% Services (VAN or other 3rd party) 9% 12 Entire contents 2009 Forrester Research, Inc. All rights reserved.

13 Business issues driving need for improvement Please rank the following business issues that are driving your need for improved ability for interacting with your trading partners. Important Extremely important The need to reduce rising costs Need to exchange electronic documents with business partners The need for real-time visibility into business processes The need for increased business agility New requirements related to compliance or risk management More effective connectivity to ERP systems The need to extend internal processes to include business partners Increased complexity of external interactions 51% 42% 43% 38% 40% 38% 38% 40% 31% 40% 38% 38% 34% 35% 31% 23% 13 Entire contents 2009 Forrester Research, Inc. All rights reserved.

14 Technical problems with existing EDI/B2B solution Please rank the following technical problems with your existing EDI/B2B system. Important Difficulty integrating with other applications Difficulty in effectively responding to new business requests Difficulty in managing partner community Difficulty in supporting smaller, non-edi capable partners Inability to effectively support process improvement efforts Difficulty in setting up new partners Inability to effectively support global activity It is based on older technology that is difficult to support Extremely important 42% 39% 42% 37% 37% 36% 33% 34% 24% 24% 17% 21% 21% 19% 21% 17% 14 Entire contents 2009 Forrester Research, Inc. All rights reserved.

15 Focus of planned improvements Please rank the issues that will drive your planned improvements. Important Extremly important Add/enhance managed file transport options Ability to leverage existing integration investments Support for dealing with a larger trading partner community Improve set-up process for new partners Support for both structured and unstructured data The ability to handle B2B, EAI, SOA, BPM and MFT in a single suite Improve visibility into current activity Support for alternate transport protocols Provide alternatives for non-technical partners Adoption of a "cloud-based approach for B2B 44% 48% 44% 43% 44% 49% 45% 50% 47% 43% 37% 32% 34% 34% 28% 31% 25% 28% 31% 15 Entire contents 2009 Forrester Research, Inc. All rights reserved.

16 Additional information For additional information on this study and its findings, please contact GXS at or 16 Entire contents 2009 Forrester Research, Inc. All rights reserved.