Organization and Processes Detecon s Value Proposition

Transcription

1 Organization and es Detecon s Value Proposition Björn Menden / Christian Dietze Version-N. 1.5 October 2015 We make ICT strategies work

2 Business Challenge Maturing markets, internationalization of operations and the shift towards All-IP Networks require organizational changes for future growth and efficiency. A. B. C. D. E. Challenges Maturing markets are characterized by customers demanding innovative and tailored services & products. Competitive markets empower customers demanding excellent service provisioning. Pressure on the revenue side requires cost efficiency and higher employee motivation to ensure profitability. Extended international operations create potential inefficiencies caused by redundant or overlapping functions. Technology infrastructure for telecommunications develops towards All-IP Networks and SDN/NFV. Need for Action Improve customer orientation and product development by market oriented & efficient SalesCo & ServCo structures & processes. Create customer-oriented processes and organization that ensure in time service provisioning thus preventing churn. Build structures & processes with clear task ownership, interfaces and adequate people & resource development. Ensure realization of economies of scale by well defined Group and OpCo responsibilities, tasks and cooperation. Enable NetCo organization & processes for efficient design, planning and operations in the new All-IP environment. 2

3 Detecon Story Detecon offers our clients the integration of strategic insights and worldwide implementation experience in ICT and other industries combined with extensive subject expertise. Detecon s USP Selected Clients Why to partner with Detecon: we understand global markets and their strategies and consult our clients in reorganizations and process reengineering worldwide. our clients benefit from Detecon s capability to recommend Strategic Concepts and conduct their Implementation. Detecon is the only Consultancy that has a leading role in the development of the process standard etom in the TM Forum. as specialized ICT advisor we understand both points of view of ICT providers and regulators. multidisciplinary teams are able to cover Strategy, Organizational Design, Reengineering, HR Topics and Technology Issues. Detecon is the only Consultancy that combines Top Management Strategic Consulting and Technologydriven implementation Know-how throughout the whole operator value chain. 3

4 Our Project Approach Detecon has a proven approach in various projects all over the world leading our clients towards successful next generation organisations. Approach Strategy and Analysis Concept and Design Implementation Support Org & Strategy Review Review Scenarios & Target Organisation Framework Design Detailed Design Design Deployment Support Transformation / Change Management Project and Stakeholder Management Get a good start! Define the path and alternatives! Make the future precise! Plan and execute decisions! Don t forget the people! 4

5 Key References Our clients point out that working with Detecon is about adding value. Reference letters and contact details are available upon request. Client South Africa Description Reorganisation of the Second Fixed Line Operator Analysis of the current organisation, development of a target organisation, management assessment, adjustments of management compensation & benefits, process redesign. Namibia Libya Reorganisation for Commercial and Technical Realignment strategy workshop, development of organisational options and new target structure, boot camps for organisational detailing (business tasks and job descriptions), process alignment. Implementation through etom es Evaluation of process framework to implement target organisation, development of a company-wide process manual containing all processes on an operational level, training & communication. Qatar Framework & Reengineering Introduction of a strategic process framework & BPM organisation, identification of key areas for improvement, detailed reengineering of processes, process implementation and realization of benefits. Int. Shape Headquarters Support of specification of Target Organisation & Transformation for restructuring of Deutsche Telekom Headquarters with ca. 40 % reduced cost and focus on strategic projects Key Experts Björn Menden Managing Partner Christian Dietze Regional Director Johannes Eigenseer Dr. Stephan Wygoda Philipp Zindler 5