Company Profile. Bensizwe Communication 5 à Sec», Avenue de l Equateur n 278, Commune Gombe/ Kinshasa-République Démocratique du Congo

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Amos O’Connor’
6 years ago
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1 Company Profile Bensizwe Communication 5 à Sec», Avenue de l Equateur n 278, Commune Gombe/ Kinshasa-République Démocratique du Congo

ABOUT US Bensizwe was founded in 2008 after Market researchers identifying a need of staffing solutions and call centre solutions in Congo with an emphasis on customer service and technology.

and fully fledged customized Human Capital Management, call centre and ICT infrastructure, training and construction. Bensizwe Group is now a dynamic corporate solutions business.

3 ABOUT US Bensizwe was founded in 2008 after Market researchers identifying a need of staffing solutions and call centre solutions in Congo with an emphasis on customer service and technology. As the company developed more experience in the developing and dynamic African markets specific in the African diaspora, opportunities were identified in the outsourcing industry such as effective and fully fledged customized Human Capital Management, call centre and ICT infrastructure, training and construction. Bensizwe Group is now a dynamic corporate solutions business. We aim to be the leading business management consulting practice serving clients across Africa. Bensizwe is a multinational firm with offices in Pretoria, Kinshasa, Lubumbashi, Goma, Kisangani, and Windhoek. MISSION STATEMENT To provide world class services and efficient solutions to our client s businesses and empower local communities VISION To be the leading workforce management and telecommunications consultants in DRC and the rest of Africa. VALUES Inspire - Our passion and dynamism drive us to continually to inspire our people, clients and candidates to be the best they can be. Transform - As a people business, we are passionate about creating valuable and dynamic relationships with the people we work with. Our aim is to inspire in order to create sustainable development and improve lives. Deliver - As a results orientated company and experts in contact centre and staffing solutions, we are driven to succeed and deliver.

4 GOALS AND OBJECTIVES Bensizwe Objectives are : To service most telecommunications firms in the DRC (i.e: Vodacom, Africell, Orange, Airtel) with trained staff, customer registration processing call centre services with the latest technology by the end of Increase the number of skilled staff employed under our books by a thousand people through training and development by To increase staff outsourcing market share by 5% BY 2020

STRATEGY POSITIONING Our organization provides efficient, high-quality staffing solutions, call center solution services and skills development to multinational, regional and local

5 STRATEGY POSITIONING Our organization provides efficient, high-quality staffing solutions, call center solution services and skills development to multinational, regional and local telecommunications, hospitality and industrial firms across Africa. Our organization matches the best skill at the right job, through our client tailored philosophy of which is combined with the best technology and efficiently trained individuals. We pride ourselves in enhancing and empowering job seekers, improve efficiency of the workforce through training and development in certain previously under-serviced markets. We take pride in being the forefront of developing previously individuals from various backgrounds, privileged or underprivileged backgrounds; and turning them into unique and highly skilled and dynamic individuals. Bensizwe aims to be in the forefront of building and empowering the youth, women, and various minorities, by turning them into world class, efficient and effective customer focused workforce. Bensizwe s representation in Africa stretches across the following countries: Tanzania, Democratic Republic of Congo, South Africa, Mauritius and Namibia.

SERVICE DIFFERENTIATION AND UNIQUE SELLING POINT Our focus is on creating employee solutions in organizations by formulating and implementing customer focused strategies.

6 SERVICE DIFFERENTIATION AND UNIQUE SELLING POINT Our focus is on creating employee solutions in organizations by formulating and implementing customer focused strategies. We are driven to improve efficiency and to build human capacity. We draw our competitive strength from a combination of Staffing Solutions, Payroll solutions which are pre-financed, Call Centre Solutions and Training Solutions that ensure the implementation of customer focused strategies. Our delivery skills reflect our highly competitive recruitment of bright, vibrant and experienced consultants whose competence we continuously enhance through intensive training in the use of our proprietary management tools and techniques

SERVICES R E C R U I T M E N T The Human Resources Recruitment Strategy provides a road map for the planning and execution of major organizational initiatives involving people.

7 SERVICES R E C R U I T M E N T The Human Resources Recruitment Strategy provides a road map for the planning and execution of major organizational initiatives involving people. Our promise is to customize and deliver a clear and coherent strategy that is linked to your organization s business plan and will help you determine the following in your organization: What employee will best fit the Organisations initiatives and objectives How do you want to compensate them, reward them, motivate them? Why? What is your plan for developing them now, in 3 years time? What is the plan to manage future business changes and their impact on your human resources? What will happen to the skill sets needed now and in the future? What skills will be needed in your industry in the next 3 /5yrs?

8 WE O F F E R A WI D E R A N G E O F E X P E R T L Y T R A I N E D P E R S O N N E L S U C H A S : Engineers Technicians Tele Sales Customer Service Financial Support Services Administration Support Field Marketers Promoters Security Personnel and cleaners

SERVICES CALL CENTRE SOLUTIONS Bensizwe s has the specific expertise, knowledge and Procedures to set up and run contact centers, and the organization understands the complexities of compliance and

9 SERVICES CALL CENTRE SOLUTIONS Bensizwe s has the specific expertise, knowledge and Procedures to set up and run contact centers, and the organization understands the complexities of compliance and best practices, through our ethos: PEOPLE, PROCESS,TECHNOLOGY Many businesses find that setting up an in-house contact center that functions at an optimal level can take many years and draws on existing management time and company resources. Outsourcing the set-up and running of a contact center enables companies to focus on their core business, which can save on real estate, resources (payroll), management and infrastructure costs. The benefits include: Consistent achievement of service levels Increased productivity Adherence to international and local best practices (best practice staffing ratios) Improved performance through the use of scorecard measurements Bensizwe s provides contact centers for your business and handle all your recruitment, quality and workforce management, and training requirements.

SERVICES TRAINING & DEVELOPMENT We work closely with clients to design, develop and deliver fully customized training programs that help businesses to achieve their goals.

10 SERVICES TRAINING & DEVELOPMENT We work closely with clients to design, develop and deliver fully customized training programs that help businesses to achieve their goals. Bensizwe s training programs combine strong content with innovative delivery and development techniques that achieve powerful results. We provide customized training programs covering company policies and procedures, business goals and objectives using world-class training materials. Setting us apart from other training organizations are the strong client networks that we have developed, which provide access to subject matter expertise and industry innovations. We offer the following courses: Personal Development and Soft Skills Courses Workplace Skills Plan Project Management Training O u r t r a i n i n g p r o g r a m s a n d s u p p o r t s e r v i c e s f o c u s o n f o u r m a i n a r e a s : Customer Service Sales and Marketing Personal Development Customer Service, Sales and Marketing

SERVICES TEAM BUILDING We design effective teambuilding

Our team building is executed in a way to bring out

11 SERVICES TEAM BUILDING We design effective teambuilding experiences and workshops that inspire. Our team building is executed in a way to bring out dynamic and effective end results, and outcomes to meet your organizational objectives. Adventure and Outdoor Experiential Workshops ADVENTURE CORPORATE SOCIAL RESPONSIBILTY EXPERIENTIAL

12 SERVICES CORPORATE GIFTS We supply, source and brand all corporate gifts that will promote your brand, from corporate clothing to pens, usbs, notebooks, gazebos, and flags.

Tracking, Grading Agents CHARTIS INSURANCE (FORMALLY AIG) Outbound Telesales Campaigns MTN Mail Management

13 ACHIEVEMENTS Bensizwe s Credentials CLIENT DESCRIPTION VODACOM DRC Optimized Staffing solutions Customer Registration Processing Distribution Training SAMSUNG ELECTRONIC Inbound Technical call Centre; Retention, Tracking, Grading Agents CHARTIS INSURANCE (FORMALLY AIG) Outbound Telesales Campaigns MTN Mail Management Systems, Call Centre Campaigns, Mobile Developments MULTICHOICE Overflow Call Centre, Outbound and Digital Campaigns, Mail Management Systems

14 ACHIEVEMENTS Bensizwe s Credentials AFRICELL Call center agents and field marketing agents Training HSBC Professional Services Business Analytics Training ORANGE Optimized Staffing Solutions BAT Optimized Staffing Solutions TURKISH Optimized Staffing Solutions FERO Optimized Staffing Solutions PPC Optimized Staffing Solutions

15 ACHIEVEMENTS LATO Optimized Staffing Solutions SELTON Optimized Staffing Solutions Training AIRTEL Optimized Staffing Solutions Customer Registration Processing

17 @bensizwe_ Instagram.com/bensizwe_/ Bensizwe Communication Sprl Waterkloof Rand Center, 1st floor, office number 6, Corner Rigel and Buffelsdriff street, Erasmusrand Pretoria South Africa

Building Relationships for Optimal Performance

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