Package Presentation. Messaging in One (MiO) 1.0 Training Programs
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1 Package Presentation Training Programs Ericsson AB
2 Why invest in Messaging in One Package? Optimize the value and impact of your competence investment through quality training that enables you to provide a complete and competitive messaging service to increase messaging usage and retain subscribers Monitor system usage to improve offerings and optimize system performance Simplify the messaging architecture to integrate messaging solutions smoothly and quickly Operate your platform effectively and cost-efficiently to achieve operational excellence, increase satisfaction and reduce churn Ericsson AB
3 What s in the Messaging in One Package? Target Audience Fundamentals --Fundamentals IS/IT (ICT) Dev. and Support --IT IT Infrastructure Engineers/Managers --IT IT Data/Infrastructure Security Engineers --IT IT Integration Engineers --System Administrator Operations Centre Front Office --System Technician --Service Technician Back Office --System Engineer --Service Engineer Ericsson AB
4 Supported Service Delivery Methods Icon Delivery Method Instructor Led Training (ILT) Seminar (SEM) Workshop (WS) Virtual Classroom Training (VCT) Web Based /e (WBL) Structured Knowledge Transfer (SKT) Ericsson AB
5 Fundamentals Prerequisite Knowledge Understanding of Internet technologies, Mobile networks, Messaging over IP (MoIP) and Multimedia Messaging Services MMS Mandatory Telecom Operator 2.0 Technical Realization of Multimedia Services (2 Days ILT) LZU Telecom Operator 2.0 Multimedia Business Challenges and Opportunities (2 Days - ILT) LZU Optional System Survey (1 day ILT) LZU Ericsson AB
6 Nodes Technical Training Prerequisite Knowledge Messaging in One Fundamentals MMS System Operation (2 Days ILT) LZU Voic System Operation (2 Days ILT) LZU Gateway System Operation (1 Day ILT) LZU IMS Messaging System Operation (2 Days ILT) LZU SMS System Operation (2 Days ILT) LZU Technical depth training can be provided on request, as a learning solution Ericsson AB
7 Multimedia Messaging System (MMS) Operation Prerequisite Knowledge Unix knowledge IP Networking knowledge Telecoms Operator 2.0 Technical Realization of Multimedia Services, (2 Days ILT) LZU System Survey (1 day ILT) LZU MMS System Operation (2 Days ILT) LZU Ericsson AB
8 Voic Services System Operation Prerequisite Knowledge System Survey (1 day ILT) LZU Unix Knowledge Voic System Operation (2 Day ILT) LZU Ericsson AB
9 Gateway System Operation Prerequisite Knowledge Unix knowledge IP Networking knowledge Telecoms Operator 2.0 Technical Realization of Multimedia Services, (2 Days ILT) LZU System Survey (1 day ILT) LZU Gateway System Operation (1 Day ILT) LZU Ericsson AB
10 IMS Messaging System Operation Prerequisite Knowledge Unix knowledge IP Networking knowledge Telecoms Operator 2.0 Technical Realization of Multimedia Services, (2 Days ILT) LZU System Survey (1 day ILT) LZU Messaging in One (MIO) 1.0 IMS Messaging System Operation (2 Days ILT) LZU Ericsson AB
11 SMS System Operation Prerequisite Knowledge Unix knowledge IP Networking knowledge Telecoms Operator 2.0 Technical Realization of Multimedia Services, (2 Days ILT) LZU System Survey (1 day ILT) LZU SMS System Operation (2 Days ILT) LZU Ericsson AB
12 Solutions - What is it? Solutions - an end-to-end competence and performance plan that is linked to business and operational needs. Business Buiness Results Business Situation Analysis Business Results Operational Operational Effects Job Performance Effects Competence Gap Analysis Desired Reactions Activities Ericsson AB Job Performance Results Effects Desired Reactions Trainees Reactions Activities
13 Solutions What is involved? Analyze Operational Effects solution is builtjobbased on the agreed set of learning activities (new, Performance JobrdPerformance customized or existing products, including 3 Results Party Products) using recommended delivery methods. Effects Deliver Operational Build A Competence Consultant identifies competence and performance requirements in cooperation with the customer A Architect performs Competence Gap Analysis to determine competence gaps for the different job roles and customer s specific MSDP solution and operations Business Business Recommended competence solution presented to stakeholders for agreement. Results Desired Activities Evaluate Ericsson AB 2010 Trainees Management and delivery of the MSDPReactions learning solution. Reactions Evaluate solution to determine how successful it was at increasing competence and job performance, as well as determining business and operational impact. 13
14 Solutions - Benefits aligned with business and operational needs Customized learning activities to ensure cost-and time efficient competence build up Business Business Results End-to-end solutions Operational Maximized value and impact of competenceoperational investment Effects Having the right competence in place at the right time to ensure: Job Performance Job Performance Results Cost efficient operations Reduced risks Increased performance Desired Reactions Effects Trainees Reactions Increase employee retention and confidence Activities Solutions supports to increase revenue and to reduce OPEX Ericsson AB
15 Ericsson AB
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