Empowering your travel programme

Transcription

1 Empowering your travel programme Customised travel management solutions giving you flexibility, with control and delivering value where it truly matters

2 We take our cue from you We work to gain deep client industry insights to help develop travel management programmes that optimise value and time, every time. technologies that outpace the legacy systems of traditional travel companies, Travel Cue empowers travel managers with: Having a wealth of insight into our clients organisations and their industries is key to ensuring we offer superior service, responsiveness and results for our clients travel programmes. Supported by our proprietary travel - Unprecedented flexibility and control - Fare transparency - Billing accuracy - Predictive analytics Our suite of corporate travel services and solutions include: - Corporate air travel reservations & ticketing - Mobilisation of crew and project staff - Accommodation reservations and land arrangements - Conference, meetings and corporate events - Other travel arrangements including visa application and travel insurance - Secure data management - Travel risk management with 24/7 customer care - Travel programme management & consulting including policy and KPI metrics formulation

3 Very happy with Travel Cue and would highly recommend them. - Cost Controller, Utec Survey 24/7 service works in an excellent way. Ops Manager, Oceanwide Bravura performance in delivering value to customer. Our partner in growth. - President, Maritus Maritime Services Have always been happy with the exceptional service we receive. - Operations, Gardline I m very happy and satisfied with the services of Travel Cue. Keep up the good job! - Crewing Officer, Svitzer Keep up the good work. We appreciate it very much. - Project Manager, MISC Overall cooperation is in great order. Keep on doing your best in servicing us. - Crewing Executive, PACC

4 Our people and travel technologies are fully integrated to offer a seamless 24/7 service 1. A single entity serving you around the globe All Travel Cue offices are owned and held under a common group entity, the Connect Group. We have no franchise or partner offices within our global network. This gives us the advantage of a unified approach to quality and performance on deliverables. All our client communications are accessible 24/7 by all of our offices via secure lines. We integrate all our systems and people to provide our customers with a single-point contact system. This enables us to respond rapidly and accurately with full knowledge of each individual case across time-zones. Your query will always be managed by someone familiar with your personal preferences and conversant with your company s requirements. We maintain Duty of Care standards to the highest levels to ensure client confidence and peace of mind. The sun just doesn t set on our customer service. single-point contact system 24/7 service globally connected

5 2. A rigorous training programme to nurture excellence Whether our people are located in the US, UK, Philippines, Australia or anywhere in our growing global network, each has undergone our challenging training programme called The Travel Cue Way. It is a rigorous, comprehensive 12- week programme that trains each inductee into operational tasks, systems usage, industry-specific expertise and customer service. Each staff member is encouraged and empowered to make decisions that are in the best interests of the customer. We also train our staff to think empathetically, as if they were the traveller, acting in a proactive and creative manner. The training is highly demanding and those who succeed have the skill-set and knowledge-base to professionally and efficiently manage your travel programme. We are proud of our training rigour but even prouder of our people. Exceptional service - It is my pleasure to work with the Travel Cue team. The most excellent customer service team that I ever worked with. - HR Administrator, Shelf Drilling

6 3. A unified system of breakthrough technologies for greater transparency and accuracy Transcending the legacy systems of the travel management industry, Travel Cue s proprietary travel technologies are integrated into an eco-system that is automated, intelligent and connects multiple functions into a seamless workflow, ensuring unprecedented accuracy. Our technologies offer fare transparency with a host of options and extensive data analytics that will enable you to make informed decisions at all times. Benefits Cycle Of Our Travel Technologies - Generates real-time data for accuracy of reporting - Enables personalisation based on client insights - Robust data mining for informed forecasting & planning - Highly customisable reporting formats Data Analytics Client Profiling - Automatically aligns client reservation to profile - Mapping out solutions based on unique client requirements - Automated tracking for billing accuracy - Auto-handling of multicurrency functions - Greater ease of reconciliation process - Billing format customised to specifications Billing Unified Communications Platform Ticketing Reservations Platform - Online, easy navigation - Offers fare options and transparency - Automatic customisation of booking - Aggregator function aligns options to ensure cost optimisation - Enables informed decisions - Real-time traveller tracking - Client approval process is engaged, ensuring compliance to policy - Coordination with multiple entities in multiple locations - Itinerary format customised to specifications - Audit friendly cost output

7 4. Industry understanding helps us to deliver better results Our customers ocasionally encounter country-specific regulations. Our experience and understanding have helped us to provide the tailored support they need, with outstanding results. Case Study Example Local Content Compliance plus Savings A client from the oil & gas industry was looking to operate in a country that required them to engage local content, i.e. the project required them to employ local people, services and goods. In turn, the client s travel management company (TMC) was tasked to include local content in their services. This involved setting up and staffing a local entity according to the country s regulations. After their initial TMC had failed to progress on the requirement, Travel Cue was selected as the new partner. We set about fulfilling the local content requirements by setting up a local entity, engaging local staff and enabling optimised fare procurement and local billing services to the client. This was all accomplished in three short months from the day of our appointment as their partner. In addition, through proactive travel programme management, Travel Cue has succeeded in helping the client optimise travel procurement processes to realise substantial cost savings in excess of 15% within the first quarter of the contract.

8 A mosaic of people and passions Nagender Chilkuri "We have worked hard to bring transparency, accuracy, flexibility and real-time connectivity to our customers through our solutions. With a 'back-to-basics' service approach, our delivery brings ease to our customers' day to day business conduct, allowing us to continue our desire in making a difference." Nagender has designed and managed travel programmes for some of the biggest names in the marine and oil & gas industries. Having spent over 20 years in the industry, he continues in his passion towards building innovative organisations and high performing teams. Joanna Kaunang "We strongly believe in investing time and energy on value building and mentoring strong, effective and self-sustaining teams. Having the right people with the right skills is key to a successful service delivery." Joanna comes with varied experience from airlines operation to travel management. With successful career spanning over 20 years, she is expert in travel programme implementation. She firmly believes in continuously enhancing our customer service standards and delivery. In her free time, Joanna loves to spend time with her husband and son at the beach. Whilst not at work, Nagender spends time with his family and their three pet dogs.

9 David Kinnersley "We are fervent about blending our many nationalities, spread across 13 countries worldwide, to form a truly global customer care team transcending all geographic borders. Having worked for several multinational companies, I particularly enjoy the unique, dynamic and solutions-oriented management approach that we practice." David has over 30 years of experience in the industries of aviation, travel management and luxury cruise lines and currently leads Travel Cue s global business development and customer engagement. David is a linguist, speaking a number of languages. In his spare time, he enjoys cooking and participating in endurance sports. Rahul Pereira "We developed our 24/7, single-contact customer operations team to address the very real, round the clock nature of the industry. Our pioneering technology ensures that the customer s call is managed by a designated team. The platform allows us to view all booking activity at a glance, to ensure a rapid response to any flight query - day or night." As global head of operations, Rahul brings 15 years of experience in building and managing complex operational travel solutions for customers located in multiple geographies. Rahul is a competitive pool player and enjoys white water rafting in Malaysia.

10 "Creating tailored and optimal solutions for our customers, brings me immense work satisfaction. The culture within Travel Cue of empowering each member of the team, fosters creativity and independence." With 30 years of travel service experience, Adella is the longest serving member of the team. Adella takes pride in mentoring, nurturing and developing the next tier of aspirants. When not working with the team Adella is skilled at handicrafts and creates handbags for her friends and family. "My role is to listen, analyse and create effective solutions for our customers as well as ensuring our internal teams are working collaboratively. We have a relaxed but extremely focused approach to our work and I really enjoy the positive, can-do attitude. Our ethos is that a happy team will translate into satisfied customers. This mindset makes us more effective in the services we offer." Leny has worked in the Travel industry for 15 years in a variety of roles. Leny is a gastronome, enjoying cuisines from around the world. Adella Ng Leny Widjaja "Coming from Johor Bahru, Malaysia, it is exciting for me to work in such a lively and international work environment. The training, mentoring and support from the team allows me to feel comfortable in providing complex operational travel solutions every day." In her free time, Syafikah likes to cook and watch movies. Syafikah Nor Yahya "I treat each new travel enquiry as if it were for myself. I like to not just think outside the box, but think as if there were no box. This perspective matches the company culture and philosophy." Steve from the UK has 30 years of travel experience and is currently based in Travel Cue s office in Singapore. Outside of the office, Steve enjoys socialising and watching UK premier league football. Steve Drake

11 Global Offices Our network of strategically located offices has evolved in response to customers' requirements both from a local and global perspective Australia Germany Hong Kong India Indonesia Malaysia Philippines Singapore Thailand United Arab Emirates United Kingdom United States of America Vietnam

12 We offer travel management that is genuinely seamless in delivery and comprehensive in services Let us make your travel easier